Related
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
This resulted in a razor sharp edge to protrude from the phone at the Home button. My wife went to answer a call and when she pulled the phone up to her face it resulted in a very deep slash to her right cheek. I was surprised on how badly my phone cut my wife. We couldn't get the bleeding to stop as it put a deep cut into the side of her face. I called AT&T and informed them of what happened and requested that they replace the phone but they say this issue is not covered under warranty. The idiot on the phone implied that I must have dropped the phone. The request to talk to his superior got me little results.
FYI...even with the $5/mo. insurance AT&T tried to tell me that I would have to pay a $125 deductible for a replacement unit. You cannot SuperGlue these corners back down without risking also gluing down the soft keys or I would have tried to fix the phone myself. I even threatened to take the 30 lines my company has with AT&T wireless (we average $150/mo per line) back to Verizon Wireless if they did not replace my phone and still they could care less.
My next move was to call HTC America this morning but they too were of no help. I was transfered to some product specialist who claimed they had no record of such an issue. So I am stuck with a very expensive phone that is falling apart.
Since AT&T was so rude and unhelpful I am taking all 30 of my employee's lines plus those of my family back to Verizon and it will be the last HTC product I buy. High performance phones but dare you have any problem I learned the hard way that AT&T nor HTC are willing to stand behind their product. I hear that the Samsung Omnia is supposed to be a great smartphone and I've had good luck with Samsung products. The Omnia lacks the VGA screen but boasts a 5MP camera...at this point I'll take if over an overpriced HTC product that begins to fail soon after purchase! I also remember how Verizon was almost always too willing to replace a quirky smartphone every time I had an issue.
I have to believe that others must be having the same defective issue with their Touch/Touch Pro/Fuze screen or soft keys peeling off. If so we need to gang up on HTC to do the right thing and replace these phones!!!
ummmm.... The "soft keys" are the virtual buttons on the screen at the bottom. The HARD KEYS are the Home and Back, etc.
I could see them warping from sun/heat, water/sweat exposure and possibly a glue failure where the edges roll/lift up.
I expect half your issue is dealing with the wrong people the wrong way. Regardless of how/why the laminate is rolling up, there should be a repair kit at some level to replace that panel... (I doubt that you could do so without disassembling the phone) HTC OEMs the phone to AT&T/Sprint/Verizon and it is AT&T/sprint/etc's responsibility... not HTC.
Call their support line and immediately ask to speak to their supervisor, get their name if they do not do so, hang up and call again until you get transferred. Explain that you have something to the effect of manufacturer's flaw and you want a REPLACEMENT or REPAIR on your relatively new phone as the way it is now it is potentially safety issue.
Arguing with the $7.00 phone reps accomplishes nothing...
more megapixels mean better!!!!
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
steeler560 said:
I am extremely disappointed in the quality of my AT&T Fuze quality. The clear plastic laminate covering the soft keys at the bottom of the phone is starting to peel off after only 2 months at the HOME and BACK button corners.
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Click to collapse
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
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Click to collapse
Being unkind is unattractive, period. However, it's not the customer's responsibility to make you feel warm, fuzzy, and respected. When you work in customer service you're being paid money in exchange for turning angry people into not-angry people. You have to use your people skills and stop feeling so entitled. (From someone who's worked many years in customer service).
i kinda miss worded my self, i would try and work things out regardless of the attitude of the customer. I am VERY tolerant when it comes to people and i have been commented by co-workers on how well i handle things. When people become stubborn and don't listen to what you have to say is when things become difficult. If your nice i'll put a good word in to management to have a rule or two bent in your favor. I'm not saying if you act like an ass i will not help you at all, i just wont be going that extra mile.
Example, iPods. I would deal with dozens of ipods a week (and i mean 4 dozen on a good week). Some times they would be fully covered under warranty, and some times not. If it looks like your dropped it the warranty is void. Now if its not working, but has a minor dent like it was dropped, and they claim it worked post damage, then i may be able to pull a string or two to help you out. If i say it might not be covered and steam shoots out your ears and you throw it at me, well, i will tell you to leave. Telling me you will never shop at a best buy again has no effect on me. That just means i have one less jerk to deal with. I worked in one of the busiest stores in the are, and being so close to Philly and some other not so nice areas i had to deal with allot of scum bags.
What i am trying to say, be nice. It helps. What i am not saying is that i will dismiss your case if your mean or inconsiderate. If some one comes in and brightens my day, i will try and return the favor.
kgbeezr1 said:
It would be nice to see some pictures. The Dpad section looks to be one solid piece of plastic, so i'm curious as to how it actually separates.
I have heard about the button area rubbing on the corner of the screen and causing the laminate to come up, particular on the corner of the home key. Therese a few threads in here about that. That whole pad i believe is held in with some 2 sided tape and i think some got out with a crooked pad.
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I just hope your wife is fine now. I would second what Radimus said in the second post in this thread. Keep calling and try to reach a supervisor, who, most of the times, will understand your problem. What I have learned from speaking to AT&T reps is, that each one is different. Some are really willing to help, while others just doing the job because they have to. If the supervisor does not help, ask how you can formally lodge a complaint or file a report about your issue.
Something worth noticing is that the sales rep make notes - maybe not always, but they do - about what the customer called about and what was the result. So, deal with them in a way that would make things fall on your side in the future. I can certainly understand how frustrated you would be.
This is wired, because I thought I was the only one who's phne that happen to. I was trying to figure out what I did wrong. But now since this came up, I know it is the ATT Fuze phone this is happeing to. Maybe if some how we keep telling them they will figure it is there fault. I take very good of my phone, so I know it is next from heavy use. PLus just like you, I had it for ONLY a couple of months.
sp00nix said:
I remember dealing with customers like this at Best Buy when i worked in the Geek Squad (not a pleasant era of my life). They come in hooting and hollering off the bat and no one wants to help them. I was willing to fight for the customer %99 of the time, but when your in my face and start the conversation with "first things first" you get no where.
Try being nice to the rep, charm can get you along way. Threats get you no where in most cases. Otherwise you become that guy who is talked about later on "hey remember that jack ass this morning? yeah he though he could get what ever he wants with that big vein popping out of his head. Classic! Ha Ha"
Click to expand...
Click to collapse
Perhaps the problem with AT&T customer care is that they think just like you. Nowhere did I say I was "hooting and hollering off the bat..." I was calm and courteous that was until 1) the jackass giggled when I told him that my wife was slashed by the phone 2) I learned the representative accused me of dropping the phone and made a note on my account that I said the phone was dropped. This phone was never dropped and not once did it come up in our call so why make a note on my account that the phone was dropped? I'll tell you a lazy service rep that took the easy way out . By the time he transfer me to a manager it was no use...she immediately noticed in my account notes that the rep noted that I had dropped the phone when I never did! I think in my case I had every reason to be upset.
UPDATE: I did get AT&T to replace the Fuze but it was only when the local AT&T store called in and said that the phone was not holding it's charge. Now, the scary part. The representative on the phone who works in the warranty department asked to speak to me and said that they were shipping out a replacement Fuze. IF they find anything on the phone that they consider "physical damage" I will automatically be billed $499 on my AT&T Wireless account with no chance for refund or opportunity to dispute.
The replacement phone has not showed up yet, but I am almost tempted to send it right back in fear that I will get charged $499 for this laminate issue. How do I know that they won't call the issue "physical damage?"
I never had these issues with Verizon and am thinking about shipping the phone right back, sell my Fuze on eBay for whatever I can get for it and run back to AT&T. I also politely called and e-mailed HTC America (for those here that assume every customer has anger issues.) No reply to my e-mail or voicemail despite sharing with them photos of my wife's injury.
extensive said:
more megapixels mean better!!!!
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NO it doesn't but if AT&T won't take care of the problem I'll switch back to Verizon and the Omina has better specs than the Verizon version of the Touch Pro...
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
BBowermaster said:
The only thing that irks me more than people who hoot and holler is people who threaten, "If I don't get my way, I'll just switch to..." Do you actually think companies care? For every customer they lose, there are another 10 on the fence they can just convince to buy their product/sign up for their service.
Click to expand...
Click to collapse
The only thing that irks me more than people who hoot and holler is people who don't read a thread before replying. I never hooted or hollered at anyone, though I had every right to do so. I never "threatened" anyone at AT&T or mention pulling our phones...I know they don't care if my company leaves AT&T or they would have taken care of the issue. I just stated what my intentions were since AT&T and HTC refused to help.
Hmmm...do you work at AT&T as a Customer Care rep? Did you work Saturday afternoon? Are you that rude agent I had to work with? Darnell Walker, is that you????????
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Da_G said:
To help steer this conversation in a slightly more productive direction;
got any pictures of the damage in question? i'd just like a reference for the future if it starts popping up on my end.
Click to expand...
Click to collapse
I will be sure to get you a few pics in the morning...thanks!
SUE!!!!!! I would sue HTC and or AT&T for the injury to your wife. Then once you get what you want out of them, then switch to Verizon.
i should prolly take pictures of mine. its doing the same thing. its very slight but very pokey. if you slide you finger across it, it stabs you.
I wouldnt really worry about AT&T billing you for the damaged phone. I probably did 3 or 4 warranty replacements over the last few years and ALL of the phones looked like they went through hell. My tilt didnt align properly and had paint chipping everywhere, also a lot of spots where it kissed the concrete. They took it back just fine.
SUE Them and Look for Overseeing Agencies.
You should sue them. Orrrrrrrrrrrrrrrrrr........
You have a case here if you did not dropped the phone.
You can find direct contact to the president or regional manager (you need to insist and insist, it is not going to be easy, all the down line will tell you they can help, just don't loose your time and talk to the BIG GUYS), and ask for a meeting, once you show evidence they WILL REPLACE IT.
JUST write down the date you first NOTICED THEM about the issue, so they CANNOT say that you did not in TIME.
IF you CANNOT succeed, then I'M SURE AS HELL there's GOT TO BE an AGENCY where you can COMPLAIN ABOUT THEM (Like FCC or Whatever that will put them Penalties, and at that time they WILL BEG YOU to PLEASE let them REPLACE IT for YOU) and you will see how fast they will move.
I've Been Manager and Owner of my Own Business, Contracts, ETC. since 17, I hope my experience HELP YOU on HOW to CLAIM your RIGHTS as a CONSUMER.
AND REMEMBER TO BE GOOD and SOFT with your words, LOOK like as Responsible and Professional you can be.
Take Care.
the actual phone's laminate is coming off??? or are u guys talking about the included screen protector that doesnt seem to like to stick onto the phone around the corners.
I had to snip my screen protector with a nail clipper to keep it from ruining my pants. it started rolling back and became quite sharp.
In regards to the overheating defect causing the newton ring please scroll to the second post on this page
Regarding the newton ring touch screen issue
http://forum.ppcgeeks.com/showthread.php?p=916793#post916793
I'd post it in the TP or Diamond forums, but I know its happened to older models as well.
for those of you that don't want to jump forums here's the posting:
Scroll down to the bold area if you already read the top.
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http://forum.ppcgeeks.com/showpost.p...&postcount=338
http://forum.ppcgeeks.com/showpost.p...&postcount=339
http://forum.ppcgeeks.com/showthread.php?t=49405
http://forum.ppcgeeks.com/showthread.php?t=66509
http://forum.ppcgeeks.com/showthread...mond+has+worms
Like many of you I also got hit with the newton ring on the screen of my AT&T branded HTC Touch Pro.
HTC said that it was caused by a pressure point and the screen was not flat, not a defect, thus causing the touch function to stop working. Thus, HTC said that I would have to pay $202.50 or .60, to have it repaired.
And after repairing, since we all know what the real problem is, they give you 90 days repair warranty, but since they originally said it was my fault, if it happens again, I'm screwed, yet again!
Obviously, we all know that we baby our phones and would never exact our phone's screens to any amounts of pressure past the screens limit.
And we all know that these phones have a tendency to overheat when used for prolonged periods of time - when used as a GPS in your car and charging simultaneously.
Are we not supposed to use our phones for GPS when it comes with the GPS Antennae installed?
Is it really the consumers fault when I'm sure hundreds of people have experienced the same ugly newton ring rainbow rectangle or circle on their nice new Touch Pro or Diamond screen?
It's outrageous how much these pretty devices cost just to have the screen first get an ugly rainbow rectangle, and then it causes the touch function to die. What if you happen to have the Diamond, and are out alone somewhere, and because of the newton ring, your touch function dies, and you need to call 911 because you need help?! What are you going to do?!? You don't have a slide-out keyboard as a backup!
And what about everyone that's going to buy the Touch Pro 2 and Diamond 2, and everyone that has older HTC models with this same problem? Doesn't it outrage you that this problem still exists, and instead of owning up and creating a better touchscreen that could deal with the overheating, HTC would rather just have us pay them over and over?! Maybe this is how they'll get the funding to make a better screen.......
Here's a bunch of different forums with threads about the same problem to document that tons of people are also having to deal with it; some say HTC repaired under warranty, some say they had to call HTC a bunch of times and complain to get it repaired under warranty, or there's those like me who haven't yet tried calling back because we don't know what to say to get them to repair under warranty and not user abuse:
http://forum.xda-developers.com/showthread.php?t=439410
http://forum.xda-developers.com/showthread.php?t=502271
http://www.sprintusers.com/forum/sho...d.php?t=185986
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ight=rectangle -- person sent in their phone and received the same response
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/showthread.php?t=432559
http://forum.xda-developers.com/showthread.php?t=428262
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ht=spot+screen
http://forum.xda-developers.com/showthread.php?t=475294
http://forum.xda-developers.com/show...hlight=rainbow the second occurance for this person
they said my screen wasn't flat, maybe they did that themselves?--->
http://www.modaco.com/content/smartp...ntre-problems/
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Ok so can you at least tell me what I need to say to HTC to get it repaired under the warranty? Or am I pretty much cluster-F-ed since they said the screen wasn't flat, which doesn't make any sense whatsoever since I know how much pressure to apply to the screen - BASICALLY NO PRESSURE!
any advice since my phone is currently in Indianapolis at HTC and I only have 9 days left to respond before they charge the $35 and send it back
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ok so HTC originally told me that the screen wasn't flat because it had a pressure point.. well either they did that themselves or, DUH, heat causes things to warp, and I know this whole problem was because the phone was constantly overheating!
Now I just need to know what to say over the phone to have them own up to their damn overheating issue and fix the thing for free!
http://forum.ppcgeeks.com/showthread.php?t=41724&page=51 his phone overheats
http://forum.ppcgeeks.com/showpost.php?p=575259&postcount=540
and yes mine gets too hot to hold or touch for that matter when its charging and 1. the screen is on. 2. the screen is on and i'm using gps. 3. the screen is on during a call. 4. the screen is on during a speakerphone call.
so how the heck am I supposed to use the phone while its charging during a call? It gets too hot! The back where the battery resides reaches almost to the point of a burning temperature it feels only a hairline away from burning my hand!
the proof of the Touch Pro's overheating:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/1076262.html basically my problem
http://forums.verizon.com/vrzn/board/message?board.id=Smartphone&thread.id=1390 read the last post
http://forums.crackberry.com/f21/htc-touch-pro-93498/ its mixed around in posts
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
http://forum.ppcgeeks.com/showthread.php?t=47032
http://forum.ppcgeeks.com/showthread.php?t=56431 DIAMOND AND TP
http://www.engadget.com/2009/02/27/n...s-of-overheat/ scroll to Yankees368 post:
"then why the hell does by HTC Touch Pro (CDMA, Sprint) not get recalled. This thing could cook an egg, and actually stops charging while making a call, as it over heats."
http://www.engadget.com/2009/02/27/...battery?icid=sphere_blogsmith_inpage_engadget SCROLL DOWN TO SCRAPMAKER'S POST:
"My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch.My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch."
http://forum.ppcgeeks.com/showpost.php?p=750539&postcount=46 quoted here:
"I had this issue last week and though the phone was messed up. When I saw this, I laughed so hard my coworkers thought I was crazy. LOL
I went into a Sprint repair store on the weekend and the representative there informed me that while I'm surfing the internet I shouldn't have the charger plugged in. I noticed that while I'm using the phone as a GPS or just talking on the phone while it's on the charger it heats up. WTF... you can't use and charge your phone at the same time? What a Crock... LOL"
REALLY? WE CAN'T CHARGE AND USE THE PHONE AT THE SAME TIME? IS THAT SO? HMMM..MY POINT EXACTLY.
http://forum.ppcgeeks.com/showpost.php?p=753675&postcount=60 ouch! i know what he means!
Overheating Diamonds (dont know if they are with or without the heatsync, depends on each person's phone)--
http://www.mobiletoday.co.uk/news.aspx?id=39434&fid=150
http://forums.intomobile.com/htc/79159-htc-touch-diamond-overheated-help-please.html
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
SHADOW-
http://www.htcwiki.com/thread/1152436/Shadow+overheating?t=anon
bump because of edit.
ok well today's Monday aka the day I call HTC and attempt to plead my case! Can't believe almost 200 views of the thread and none of you gave any input. Hopefully none of you run into the same problem I'm having!
(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).
Ok I called and got this answer:
Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.
The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).
Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)
Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.
Thanks I'm going to have to call you back.
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Oh hell no.
omg my touch also overheats, thanks for informing
Sorry not very constructive post I know but, .....yet another example of p*ss poor HTC manufacturing.
I'm glad I returned my Diamond to the ebay seller I bought it from here in the UK under the "Sales Of Goods Act". At least here in the UK we have proper laws protecting us against this sort of thing, in America your f*cked.
edit:
(decided to be a little more constructive)
OK here you go for you UK people (at least I can give you an idea). Sales of Goods Act says that a product must be of "merchantable quality" and it must be "fit for purpose". This issue you guys describes falls under both of these.
1 - Merchantable quality: The device must be of sufficient quality for the price i.e. Cars/motorbikes for example are covered under this for 6 six years - ignore warranty, these are pretty much irrelevant when you compare it to the sales of goods act. The same goes for your phone. Now, its unreasonable to expect a phone to last 6 years however, as many people buy phones on an 18month contract its perfectly acceptable to expect the device to last 18 months. IF IT FAILS IN THIS TIME THROUGH A HARDWARE FAULT AND HAS NOT BEEN MISTREATED, you can return it and ask them to repair it at no cost to yourself. If they don't, take them to small claims court. YOU MUST ask them first though.
2 - Fit for purpose: The phone has a GPS and can be charged whilst on. The device is designed to be used as a navigation tool. If you cannot charge the phone AND use the GPS (i.e. car charger/navigation) then it is NOT FIT FOR THE PURPOSE it was designed for. Note, ANY function the phone can perform and was designed to do, no matter how minor, is covered by this act. You have every right to return the phone for a refund if its unable to perform its designed for functions.
Link regarding Sales of Goods Act
Salient points:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).<<<=== GPS/Overheating issues
• Aspects of quality include fitness for purpose, freedom from minor defects (this would include your GPS/Charging issue), appearance and finish, durability (you must be able to put the phone to your ear without fear of bending the screen) and safety.
I have used the Sales Of Goods act many times and will continue to. Some examples, I returned my Tdiamond to its ebay seller as it wouldn't play music without skipping. I had an argument with my Aprilia dealer regarding my bike (check sig). They insisted it was out of warranty and they wouldn't repair a fault - I then forced the SHOP to repair it under Sales of Goods.
I urge all UK purchases to look up these rules for yourself and look into this. You ARE covered. Return it to the reseller and give them a chance to resolve. Make manufacturers of sh*tty equipment learn that we will not tolerate it.
Monty I couldn't agree with you more about using the Sale of Goods Act. The attempt at 'distancing' themselves from the products they sell, as well as the arrogance inflicted on consumers, by too many retailers, is appalling.
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.
You didn't seriously buy a second Aprilia did you? I do love their designs, but after sorting out a lot of problems with my friends Futura (could have been the best touring bike ever that, if not spoiled by chronically underspec wiring, lack of earthing, stuff like that), I wouldn't touch one with a barge pole.
These days I'm sort of superglued to a Honda Hornet 900 (and a little P'd off that Mr Honda has stopped making it) - the 919 as it is known in the States. Possibly the best allround bike I've ever owned. I'd cheerfully jump on that bike and go anywhere, and know it would get me there and also get me back. Also have an amazing V twin as well - a Honda Bros 650 (Hawk in the States), and a PoS BMW (I'll never buy one of them again).
Happy biking mate.
Ribbit said:
...
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.....
Click to expand...
Click to collapse
Indeed... now is the Darwin time for shops and business.... adapt or collapse.
Maybe this is the time companies like HTC who produce "luxury" items that are poorly made will start suffering and well, either adapt or die.
(and yes I did and it has actually been pretty good even though i'm doing 100miles a day!)
My girlfriend has sent her phone back to Vodafone twice now due to overheating.
It gets progressivly worse each time until the phone gets stuck on the "HTC" white screen.
The problem there is that we send it back, They flash it and they send it back as "Working"
If it happens this time I'm going to demand a new phone because I've had enough!
My BlackStone/Touch HD
Have also a newton Ring... But you can´t see it a lot of times.. But sometimes on really strong sun you can see it when you are looking from another angle
Someone can explain why?
I am not kidding, it's true. Read it:
service.asus.com/Warranty.aspx#
Furthermore, the warranty will not apply to or be valid under conditions including but not limited to the following:
The product has been tampered with, repaired and/or modified by non-authorized personnel
The serial number of the ASUS product, components or accessories has been altered, does not match the WEP On-Site NBD warranty work order, is cancelled, removed, or otherwise not valid as identified by ASUS
The product warranty seals have been broken or altered
There is damage caused by natural disaster, intentional or unintentional misuse, acts of war, space invasions, abuse, neglect, improper maintenance, or use under abnormal conditions
Click to expand...
Click to collapse
EDIT: ok, I am really curious, does someone know if there is some kind of reason about this? maybe someone alleged once that some alien broke his asus?
Maybe they want to blame all the delays on aliens. Odd stipulation for a warranty invalidation. Nice catch.
Sent from my Infected Galaxy Y using Tapatalk
Nice. Maybe something like this?View attachment 906367
Space invasion could also mean placing the device too close to a heater or fireplace. "Space invasion" really is a broad term to use.
I guess that would explain why Space Invaders is sold through iTunes.......
goodintentions said:
Space invasion could also mean placing the device too close to a heater or fireplace. "Space invasion" really is a broad term to use.
Click to expand...
Click to collapse
Well, finally something with logic
I can't find those terms in asus spanish webpage to see how they translate it.
Remember that the people who wrote this aren't native English speakers. I'm bilingual so i can see how they could write it to mean something totally different than how we would interpret it.
shaola said:
Someone can explain why?
I am not kidding, it's true. Read it:
service.asus.com/Warranty.aspx#
EDIT: ok, I am really curious, does someone know if there is some kind of reason about this? maybe someone alleged once that some alien broke his asus?
Click to expand...
Click to collapse
Break-ins? Burglaries? IE. Someone invading your space and stealing and/or destroying your property.
Not nearly as exciting as aliens though...
srsly, thats funny! now we know how guarantee service works at asus
I noticed this when I was researching the warranty because of a defective digitizer. It's funny but they have effectively claimed that everything voids the warranty. Between the infamous customer induced damage and the string of circumstances, scenarios, and invasions in the clauses listed you have to leave the device in the original manufacturers packaging and store it in a temperature controlled room with no physical motion in order to get any damage covered under the warranty!
vf171 said:
I noticed this when I was researching the warranty because of a defective digitizer. It's funny but they have effectively claimed that everything voids the warranty. Between the infamous customer induced damage and the string of circumstances, scenarios, and invasions in the clauses listed you have to leave the device in the original manufacturers packaging and store it in a temperature controlled room with no physical motion in order to get any damage covered under the warranty!
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Click to collapse
I've read their warranty policy many times. I still don't see how they are being unreasonable. I've handled many (dozens) of TF's, and I can tell you that they are very durable. I've worked with dropped, banged up, frisbeed, etc. units and they've all been intact.
I live in the chicago area. Very harsh weather at times. Went down to like -10 a couple weeks ago. My building's heater must have gone haywire or something, because the temperature control set the place to like 75-80. We were all sweating like pigs inside and freezing to death outside. I took my TF in and out and still no temperature change induced damage.
My brother's young boy used his TF as a frisbee a couple months ago. The power button was misaligned, but that was it aside from a couple of scratches. All I did was opened it up and re-aligned the power button.
Since I've worked with so many TF's, I tend to wonder about reported cases of the screen just cracking on their own.
But anyway, as long as there's no physical damage, warranty should cover it.
I am beginning to believe you either work for ASUS or own a large amount of their stock.
You keep defending them using the same logic but it's that very logic that doesn't make sense to me. If you've worked with so many of them and never seen a failure like this, even from abused units wouldn't it make sense then that when does fail and there are absolutley no signs of physical damage that would almost HAVE to mean it was a defect in the failed component and should be covered under warranty?
Anyway, it wasn't and now I dislike ASUS with a passion. Nothing can be done about that but it doesn't mean I won't help where I can. Just that ASUS will never have me as a repeat customer and I won't recommend them to anyone I don't hate! LOL.
---------- Post added at 03:30 PM ---------- Previous post was at 03:13 PM ----------
Pictures as requested. Note, the crack is in the digitizer behind the Gorilla glass, not the glass itself.
Asus TF cracked digitizer by vf171ohio, on Flickr
Asus TF cracked digitizer. by vf171ohio, on Flickr
The LCD is fine...
Asus TF LCD and frame (front) by vf171ohio, on Flickr
What I do has absolutely nothing to do with electronics. And I've no affiliation with Asus. How is it unreasonable to not cover physical damage? All companies don't cover physical damage. I won't stop you from hating Asus, but any company would deny warranty coverage for physical damage. Go ahead and ask others what they think about this warranty policy about things that just crack on their own.
Added by edit.
There are many ways to physically damage an item but leave no trace in the surrounding area. One way is to have it in a case and drop it. The outer casing is protected but the internal electronics and glass/digitizer will sustain damage due to shock. Another way is to have it lean against a pressure point.
I never said it cracked on it's own. I'm a bit smarter than that. I know everything happens due to a cause. My guess is I had an improperly assembled screen, or the docking action stressed a weak component.
If the physical damage arises because of a defective component or defective design then yes, it should be covered. Period. End of story.
That is what a World Class company does, I know that for a fact. Some companies will even cover damage if it is questionable what caused it (this instance isn't though) just to avoid possibly losing a customer. ASUS obviously doesn't need to worry about that though.
I was joking about being affiliated with ASUS. Relax. And I never said I hate them...
Sorry for misunderstanding. Recently we've had a series of reports of the screen cracking on its own.
Hello,
I've owned my Sony Xperia Z3 Device for about 3-4 months and i've always kept a Case onit (Tudia Case) Today i had dropped it, and noticed the frame next to the dock connection has popped out, I went to Tesco's they told me They wont replace it because it is a 'accidental damage' not a electrical fault however i've noticed i'm only getting 2-3 bars, Will Sony Replace this?
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
deepershades said:
do you really think they should, given there's no real fault on their part - ask them for a quote for an out of warranty repair maybe.......
Click to expand...
Click to collapse
Well yeah, i mean paying for something that's £500 and then discovering it develops a metal deformation after a drop, That's ridiculous? Would it not irritate you if your device suddenly developed an issue where the metal frame stuck out and slightly bent? This is absolute bull****, Plus it is an issue as i've found it's got an impact on the Wifi/Network, Well that's my theory due to the fact my bars are sticking on 2/3 bars and WiFi is absolutely shocking right now, sometimes it wont even connect.
But in their eyes, you dropped it.
corallus said:
But in their eyes, you dropped it.
Click to expand...
Click to collapse
Bit stupid to be fair, Surely the warranty should cover Accidental damage & Technical faults, meh, Do you reckon if i buy insurance they'll replace it for me?
no because that would be fraud and it's generally illegal.....
deepershades said:
no because that would be fraud and it's generally illegal.....
Click to expand...
Click to collapse
How so?
(I'm talking about third party insurance such as protectyourbubble.co.uk
If i purchase insurance surely they would cover me? Afterall that's what i'm paying for....
EDIT:
Decided to stop wasting my time and tried some DIY, Managed to push the metal back in it's got a small ripple, and a few very hair line scratches which are unnoticeable, However if it bothers me toomuch I'll just purchase a new frame for the phone and assemble the device into that
I URGE EVERYONE TO PUT A FLIPCASE ON YOUR DEVICE TO PREVENT ANY BENDING/METAL POPPING!
It didn't 'develop' a "metal deformation", you dropped it.
"warranty should cover Accidental damage" Are you serious? If you accidentally crash your car, the person you bought it from should give you a new one?
"If i purchase insurance surely they would cover me?" Insurance is a product that is sold on a risk basis, where there is some risk that you might make a claim, not a 100% chance of you making a claim.
I'm not sure if you are trolling... Or if this is really the way you think things work.
it's not entirely dissimilar to the continuous play fraud where broken PS3s were being sourced via ebay, and then repaired improperly using sony's in-house policy - needless to say the scheme was closed off to new subscribers, and the bar was almost certainly raised for those seeking an independent guarantee repair due to the cynicism generated - whilst I agree that some repair quotes are excessive and some consumers are incorrectly asked to pay for a defect sony simply don't want to acknowledge, the two aspects I'm not comfortable with are (a) blatantly dishonest claims; and (b) hair trigger claims for a brand new replacement because their back panel is a billionth of a millimetre out with no clear indication of prejudice - there's no guarantee that sony will continue to produce handsets in the middle or the longterm, and people perhaps need to bear that in mind before flagging that they're on their fourth Z3 which they'll probably return immediately before the statutory guarantee expires..... general comment by the way, and not aimed at the OP who can take his own decisions.
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Liquid Damage Indicator (LDI)
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Screen flickering is also indicative of water damage.
dynospectrum said:
Screen flickering is also indicative of water damage.
Click to expand...
Click to collapse
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
kxdaorbit said:
There is something called a liquid damage indicator in the SIM compartment, it's similar to litmus paper that indicates the presence of acid or an alkali by changing colour. In this instance the LDI determines whether a liquid (water) has entered the device.
It may well be that the water was introduced at the service centre, but without a before and after shot taken whilst you were at the service centre, this would be nigh on impossible to prove. Good luck with your legal challenge.
Click to expand...
Click to collapse
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
shahdave said:
Thanks for sharing the detailed explanation, so there is no way to prove it, if I am facing this others too may have faced it, could mine be an exception?
Click to expand...
Click to collapse
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
Thanks once again for spending time and reverting back, I am not sure if humidity would be a factor, cause than - what would the effect be on non water resistant phones, just a thought. Also like I said I have not let water touch the phone let alone take it in a shower.
Sure I will research other posts and forums to see what are others experiences, thanks once again
And here I thought the S8+ was water resistant.... Surely the IP68 rating isn't just so much marketing hot air?
wow and they label it with IP68 in huge ads! Really it should have been replaced without any additional cost...
Feel really bad for you man.
shahdave said:
But I have been extra cautious with the phone, especially when the price tag is a over US$1000 for which I am asked to shell out US$400 now, I am wondering how can water enter without me exposing it to water?
Click to expand...
Click to collapse
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
kxdaorbit said:
I'm not too sure whether humidity can cause this? Maybe a prolonged spell in the bathroom ? I have seen some posts alluding to the same situation as yours, on this and other device forums.
Maybe the thing to do, is to search for this topic and then reach out to those complainants to see how or if their issue was resolved.
Click to expand...
Click to collapse
I'm not sure but guess the poster is from India. India is very hot country with high humidity. This makes off course people sweat much more. So there are many possibilities how the water damage indicator got triggered. And funny is most Post I read about this triggered water indicator people swear the phone never touched any water. Because they know very well water damage is not covered. And because Samsung touted the S8 and S8+ are water resistant they try crazy things like a guy who used it in salt water playing diver movie maker.
---------- Post added at 02:22 PM ---------- Previous post was at 02:19 PM ----------
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
This is exactly what I was thinking. And India is very hot and the humidity is very high.
I've triggered the water damage on older phones multiple times just from humidity. On my note 4 I literally watch the sensor turn pink on the battery while the battery was sitting out on my desk not inside the phone.
If it is only happening while its charging I have a few suggestions if you don't want to pay for the repair charge.
1.) Try to clean out the charging port with a little bit of alcohol and make sure there is no lint in there that could be holding liquid.
2.) replace your charging cable. It may just be a bad cable
3.) Invest in a wireless charge and stop using the cable all together
ggrant3876 said:
Sometimes sweat can cause the issue of the water damage. If you're in a hot sweaty environment you should put your phone in a zip lock bag. You can goole it and there are plenty of instances where sweat alone has caused the issue.
Click to expand...
Click to collapse
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Dude, I wasn't saying anything about your personal hygiene but sweating whether in your pocket or out of it is a real problem for smartphones.
https://forums.androidcentral.com/g...ave-you-ever-had-phone-get-damaged-sweat.html
Plus many more instances.
Ask them how they tested the seals on the phone before opening it up. If they can't tell you say they have no way to prove it was not a manufacturing defective seal that was bad and they should cover the repair under warranty.
shahdave said:
Hello Friends,
In May I bought a S8+ for Indian Rupees 64999 and in less than 8 weeks all of a sudden the screen started flickering when kept on charge. I handed over the phone to the service center in Mumbai, India. I asked for a replacement handset and they said they will repair it for free and give me an additional 12 months added warranty. After spending ten days with my phone and back and forth over calls, this is the response received from Samsung customer care:
What I fail to understand is that - Not once has my phone even touched water than how are they saying "water log" can someone who knows more on this please help, I am going to challenge this legally and need help, please advise.
Dear Mr. Shah,
Greetings!
This is in regards to the complaint of your Samsung Handset model number (SM-G955FZKDINS), bearing serial number (RZXXXXMRWJ).
It is our best endeavor to provide you with impeccable product experience at Samsung.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is water log.
Therefore, we request you to bare with our efforts to serve you better by allowing us to replace your unit part on a chargeable basis. As such the total cost of repair would be Rs. (24472.78).
In conclusion, based on our discussion, we would not be able to cater your request for Replacement of your product.
Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We value your relationship with Samsung and assure you of our best services, always.
Click to expand...
Click to collapse
Hey are you speaking to any **** joe who answers the phone when you phone Samsung? Why I’m saying this, I had a issue with a company once soon as I asked to speak to their manager there whole attitude changed.. What you need to do is get hold of someone high up in the chain, that way you cut out dicks who are causing issues on your device and then making you pay for it.. it’s a joke they are charging you near 400 USD to fix a issue that is caused by their device or by their workers..
shahdave said:
For real, are you serious? Sweating is not a problem for me and as it is I use Bluetooth headsets
Click to expand...
Click to collapse
Even if you don't hold your mobile to your head mate.
It's enough having it in your pocket and moisture is already building dependent on your weather conditions. Im hyper careful carrying my mobiles around. Most the time I have a special Bag to put everything I need into it (Headphones, Charger, Micro cleaning kit and alike). Like this there is no bending, no cracked screen and many other issues are taken care of. Off course this is not a option for everybody. There are very small little nice bags even with integrated cooling. Maybe this could be a solution for you next time.