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Dear MrGreg,
I bought Roam Control back on July 31, 2012 and it worked fine for a while. Now that I have updated to a new Rom it won't accept the license. Can you please respond with a solution? I have emailed your support 4 times in the last month with no response. I have called with no response. I have sent you a PM with no response!!!!
What kind of customer service is this!!!!
I have read several threads and apparently this developer does not bother to respond to anyone's questions or problems!!
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
AMoosa said:
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Typical answer from a Wanker Troll!!!
I have to agree. I wrote several emails regarding the application no longer working for the GNex on 4.1.1. I offered to get logs and assist in anyway possible. I received no response and now the only way to get it to work is to set it as an HTC Rooted Device. That being said. I don't mind the having to use a work around and honestly don't mind that it didn't work. I used it on an epic touch for a long time before the GNex and I feel I got my money worth. But what bothers me is I didn't even get an email back. If I would have gotten an email saying "I'm working on it" I would have been pleased. So I think that he is lacking in the customer service area.
Anybody ever get a response. i have not had a response to 5 emails asking about retrieving my license key.
There was an update to Roam Control either today or yesterday, but it doesn't look like much of anything was actually updated.
Your not alone! The support unfortunatly continues to suck. Many emails, and no answer. They seem to be aware there is a problem, and are unwilling to help. Taking money, knowing the product won't work , is considered fraud, last time I checked ??????
Emailed few weeks ago because my confirmation isn't working so I can't get into the app itself. No reply yet. Just horrible customer service.
All development which creates a unique and functional app is needed. Android needs more talented folks like the developer of this app. That said, if the developer cannot support their [paying] users, we as a community may actually be getting the short end of the stick. You do everything you know how to get in touch with them and get ignored. It's boot manager for dual booting roms from sd slots all over again. Still selling the app and getting every dollar that can be had whilst abandoning their consumer base and ignoring tueor support threads. It's unfortunate that this kind of behavior is rewarded. If I allowed my company to ignore customers who needed support I would soon find my company losing customers faster than getting new ones since people would spread the word
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 7 using Tapatalk 2
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
Sent from my SGH-I777 using xda premium
nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
14 business days is 3 working weeks.
2 weeks is 2 working weeks.
Anyways they keep changing how much it should take.
Sent from my Nexus 4 using Tapatalk 2
nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I just love how they do such things. But even worse, they say that generally in 14 business days results of the device inspection will be avaliable. Makes you think about what is there really to inspect lol
I have the emails from tech support.
First one says 3-5 business days if unopened and 2 weeks if opened. Than the second one says 14 business day. Its been 26 working/business days and not a sign of refund. That's pretty bad from a company as big as Google.
Sent from my Nexus 4 using Tapatalk 2
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. I personally think it's a joke.
If any one has the same problems please let me know.
Sent from my Nexus 4 using Tapatalk 2
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
Hr Kristian said:
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I'm seriously thinking to take legal actions. Their policies clearly states 14 business days for opened packages and 3-5 days for unopened ones. It's been 26 days !!!!!
Sent from my Nexus 7 using Tapatalk 2
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
xUntilOne said:
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
Click to expand...
Click to collapse
Thanks, but unfortunately Nexus 4 is only available on Play store without contract.
Sent from my Nexus 7 using Tapatalk 2
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
c5satellite2 said:
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
Click to expand...
Click to collapse
What is BBB ? I am from Canada I will see what I can do here.
Sent from my Nexus 7 using Tapatalk 2
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
coolloser said:
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
Click to expand...
Click to collapse
Filled a complaint will see what happens next
Sent from my Nexus 4 using Tapatalk 2
seems you would better got the phone and resell it by your own
I worked for a well known action camera company in the customer service dept before moving on to better things and this all sounds very familiar. That was our standard procedure for returns as well, so it is possible that it is something to do do with either UPS or the system they're using - I remember it was actually for service reps to cancel if the order had been processed, even if we escalated it. The 14 business days sounds about right too, although the support rep should cop a little flak there for not saying that instead of 2 weeks and not mentioning the possibility of delays.
I also remember moving to a new returns service (automated too funnily enough), which caused ridiculous delays - packages getting lost, getting sent to the wrong department, you name it.
Bear in mind that the rep is just as frustrated as you at this point - in scenarios like this we would constantly check up on the status and ask the manager to escalate it to shipping/accounts but our hands are tied.
Mention the possibility of legal action if you want, but you'll likely get pointed towards the T&Cs absolving the company of any fault.
I'm pretty confident I could name and shame the companies providing these services but sadly that'd breach the NDA I signed.
Good luck man.
I have been shouting that google is cheating u people and mods kept on deleting my thread. They had supply issue to they booked the order and now after 3 months when much better devices are in the market they are forcing users to buy them.
They even charged much for the old socs. When arms new designs were 1 month ahead.
So
Sent from my GT-N7000 using xda app-developers app
Kewl, no one cares.
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
Sent from my YP-G70 using xda app-developers app
xelectronicax said:
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
Sent from my YP-G70 using xda app-developers app
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Click to collapse
Lol precalc hahahah get on my level linear algebra
Sent from my Nexus 4 using Tapatalk 2
Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app
shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse
All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta
Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).
Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi
Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..
My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.
I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.
So I signed up for Google Opinion Rewards, the day the app dropped. I received the initial non paid survey which was strictly political. I answered it with my views and beliefs, and I haven't received a survey since. On the other hand, I have a friend, who has the exact opposite political views as me. He signed up just a few days after me, and has received a survey almost on a daily basis. Am I the only person not receiving the surveys? Just wondering if anyone else has not received any! Could my answers have been too opinionated, or didn't meet some agenda? Maybe it's just the conspiracy theorist in me!
Yeah, I also haven't had any.
Kind of quiet lately...
I did the initial survey, and 2 or 3 since then, but I haven't seen anything come up in a while. I never saw them on an almost-daily basis though; maybe 1 a week. Being a somewhat new service/app, they might just need some time to drum up more clients to do surveys for.
I know it's a new service, but I went through the initial survey with my wife and answered on the other end of the political spectrum yesterday morning. And she's already received 2 surveys in less than 2 days. There definitely something to it! It's been well over a month and I haven't gotten anything! Wish I had known, I would have lied on the first survey! Lol
Sent from my Galaxy Note 10.1 2014 edition using XDA Premium HD app
Well, that's strange...you may be onto something there. And yesterday afternoon got a one-question survey asking if I were male or female, paid 25 cents...thought that was weird too! Who can fathom Google's mysterious ways?
Signed up for this myself I received 1 survey got a dollar and nothing since. Been a week BTW.
Sent from my Amazon Kindle Fire using Tapatalk
Wikdclown said:
Signed up for this myself I received 1 survey got a dollar and nothing since. Been a week BTW.
Sent from my Amazon Kindle Fire using Tapatalk
Click to expand...
Click to collapse
Yeah -- I've had it for about two months now and only received about 3-4 surveys. Pretty slim pickings -- don't think any of us are going to get rich with Google Rewards any time soon! :laugh:
I'm pretty hesitant to all those surveys.
So I got my first survey today!! Earned a dollar!
Sent from my Note 10.1 2014 Edition using XDA Premium HD app
Yeah if you're expecting to get more than like 5 dollars a year you'll probably be disappointed lol.
Sent from behind you!
Weird. I've had maybe half a dozen or so. Of course it hasn't amounted to more than $2 or $3, but still for a free app here and there I'll do it.
I've only ever received one or two this year. As others have said, you can't exactly expect to make much off this
Works for Me
I have made about 15-20 bucks since I signed up. I usually get 2-3 surveys each week. Two surveys last week and one so far this week.
still waiting
same here still waiting... pretty sure the pin point test group as they want ....
I got a survey right away and used to get 2-3 surveys a week, think I've made around $7 total. I've only received 1 survey the past 3 weeks. It was pretty sweet for awhile! Sounds like I'm one of the luckier ones!
I've tried several times but there was always a problem submitting my answers so I have $0 despite wasting time on this crap.
Sent from my SGH-I747M using xda app-developers app
Remember that Google knows a lot about you.
You are a member of a particular demographic, with a particular consumer profile and a particular set of socio-political views. Google probably knows where you fit in these spectra better than you do.
Companies are paying Google to run these surveys for them, because Google has such good demographic data. They pick the groups of people for each survey based upon the demographic details the company paying for the survey.
So ... depending upon your particular profile, you can expect more or less surveys.
Personally, I am a 40-something, tech-savvy family man with liberal socio-political views and an "above average" income bracket. I got a bunch of surveys up-front (made five or six bucks I guess) and then they've thinned out quite a bit since then. I occasionally get "one and done" surveys that pay $0.25 ... I guess I should've chosen the other answer on those!
I also wonder if some battery apps might hamper its functionality. I run greenify and battery guru. Lately I noticed I often get a survey offer within a few hours of activating the app ... wonder if one Battery Guru might be preventing it from checking in occasionally...
romgnascher said:
Remember that Google knows a lot about you.
You are a member of a particular demographic, with a particular consumer profile and a particular set of socio-political views. Google probably knows where you fit in these spectra better than you do.
Companies are paying Google to run these surveys for them, because Google has such good demographic data. They pick the groups of people for each survey based upon the demographic details the company paying for the survey.
So ... depending upon your particular profile, you can expect more or less surveys.
Personally, I am a 40-something, tech-savvy family man with liberal socio-political views and an "above average" income bracket. I got a bunch of surveys up-front (made five or six bucks I guess) and then they've thinned out quite a bit since then. I occasionally get "one and done" surveys that pay $0.25 ... I guess I should've chosen the other answer on those!
I also wonder if some battery apps might hamper its functionality. I run greenify and battery guru. Lately I noticed I often get a survey offer within a few hours of activating the app ... wonder if one Battery Guru might be preventing it from checking in occasionally...
Click to expand...
Click to collapse
I guess that makes sense. I got to $10 in credits pretty quick, enough to get the Groundspeak app (I sure as hell was not going to actually BUY it), then about $4 in credits until I have not gotten any in about a month or so.
I fit your profile for the most part, although I am pretty conservative and a bit of a cheapskate, although I do not use any battery apps.
The frequency of surveys has some dependency on your device. I have nexus and galaxy devices. Both have the same Google account but the nexus gets more surveys
I have hardly made 3 bucks in about 3 months, yet my mother has only been part of it for a little over a month and has already accumulated about 10 bucks. She brags almost daily about getting another ten to fifty cents. I have a feeling it has to do with her gender and possibly age.
Edit: looking at the reviews on play store, I've noticed more men with low ratings complaining about not getting surveys, while more of the higher ratings are women getting at least one a day.
Sent from my Nexus 5 using Tapatalk
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
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It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
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I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.