Database Info

GPS OTA Fix Coming

I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.

Glad to hear this, but I'll believe it when I see it.

thanks, but until I see it, I dont believe reps unless it comes in a press release

Very happy to hear this. I emailed samsung support earlier over the weekend, if I get an answer I'll be sure to post it here.
Sent from my SAMSUNG-SGH-I897 using XDA App

marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
No way... an AT&T tech manager told me they have received no fix from Samsung yet. They would have to test the fix them selves before it was allowed as an OTA update. No way it will be here by Monday...

just wondering does rooting your phone stop OTA fixes, or will I still receive the message?

marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support

SoCADesertRat said:
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Click to expand...
Click to collapse
I've gotten the same response.
Need to make up their minds.

GPS is a "network issue"?
Did the email really say that GPS was a network issue to be handled by our service provider? It's not a phone hardware issue? Well crap, I guess I'll have to call my GPS service provider.
Now where did I leave that main number for the US Air Force?
Me: "Hello Air Force, please fix my phone. Apparently there's a problem with your multi-billion dollar GPS constellation that's causing my consumer electronics device to malfunction."
AF: "Who is this?"
Me: "I have a Samsung Galaxy S phone and I demand you make it work!"
AF: "<inaudible> never should have turned off selective availability."
<click>

Another bogus "I talked to Samsung and the fix is on the way post"
From my Samsung Captivate

I received the exact canned GPS e-mail that the others received in this thread.
I wrote them back this:
Wow, thanks for taking almost a week to provide an entirely useless reply. And thanks for not actually reading what I wrote, because you told me to use 'use wireless networks' and in my original question I actually said I've used both options. Good job Samsung. That gives me a ton of confidence.
And I, nearly immediately, received this response:
Dear Brandon,
Thank you for your inquiry. We understand your distress concerning the behavior being experienced with your Captivate. Since you've already tried troubleshooting the device but still did not work, we recommend you to call us about this issue so that our technical support agents can attend to your concern. We are committed to your satisfaction and would like to assist you in finding a resolution to this issue.
Please contact us anytime, as we would be happy to provide additional information. You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your understanding and appreciate your interest in Samsung
products.
Sincerely,
Technical Support
Useless!
Everyone should call whenever they can get a couple minutes and complain about the lack of communication regarding this and when to expect the 2.2 update and the GPS issue.

My GF received an OTA update today on her Captivate and her GPS locks fast and holds the lock now. It was worse than mine by a long shot before. I haven't seen anything on mine as I was using my N1 all day today. Just lit it up now so I'll wait to see if I get one as well.

you got an ota update? sweet so its out then?

systoxity said:
you got an ota update? sweet so its out then?
Click to expand...
Click to collapse
doubt it. i just checked for a software update and received none.

Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.

jdsemler said:
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
Click to expand...
Click to collapse
I havent received an update yet. But I'm rooted, so I dont know if that would stop me from receiving the update or not.
Samsung did post on their twitter account the other day that they are aware and are currently working on a GPS fix. So, however long that takes remains to be seen. They have zero credibility when it comes to putting out software fixes and updates. I'm going to stick it out for the full 30 days and if nothing then return it for an iphone4. Between the GPS being absolutely useless to the 12 hour battery life, I'll have to say that this phone is less than spectacular.

May have been a false alarm unfortunately. I think it might have ben a gps test app update. Hers locks almost as fast as my nexus one now though so I'm confused. Sorry if it turns out to be bogus everyone.
Sent from my SAMSUNG-SGH-I897 using XDA App

This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App

madjsp said:
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's what I want to know. I don't know how this can be a software problem, when multiple apps can't use it correctly

Guys it may have been bogus and just a gps app update. If that's the case then I apologize. Its locking about as fast as my nexus one all of a sudden so I thought it was legit. If that's the case I don't want to get anyones hopes up cause ill feel like a tool.
Might be a double post as the app crashed on me.
Sent from my SAMSUNG-SGH-I897 using XDA App

[q] bricked/dead phone?? To mobiletechvideos???

Hi there.....
I'm from new zealand... And i used to have bricked or dead samsung galaxy tab and i was very frustrated of how can i fix it or if there's any chance at all to revive it...
Until i found here and read on some of the forums on xda about mobiletechvideos.com .... They were very popular in fixing different kind of phones even the latest one. I urgently send them in the u.s my phone via courier... Amazingly they were able to resurrect my phone without a hitch!....
Hey .. Im not a paid actor to promote their services ....am a real person which is just thankful enough.... they were able to help me ...even i'm miles away...
Thanks again mr. Jgroce of mobiletechvideos.com

MobilTechVideos resurrect my GT-i9003
Hi, just to share my mobileTechVideos review with XDA members,
I bricked my phone by flashing it with the wrong firmware (GT-i9000 firmware instead of GT-i9003 firmware).
The phone wont turn on and the screen stay black with no power button, no recovery mode...nothing !!! and I found mobiletechvideos via XDA forum.
and.....HE MADE IT !!!!!! It's AWESOME !!! A VERY BIG THANK YOU, I thank that my phone was dead, and he resurrect it ! You are the best..
I live in Tahiti (French Polynesia) and I thank that the distance will be a problem for sending the phone and have it back, but no ! Everything was perfect...The communication with mobiletechvideos via the website is easy and fast, I had an answer very quick.
I highly recommend !
A very BIG Mauruuru (Thank you in Tahitian) to Josh

Thanks guys. To anyone considering us, we are the real deal and I help out all the time here on XDA throughout the forums and I'm an active member.

He Did Good for Me
I sent my Samsung phone to mobiletechvideos to get unbricked, just got it back a few days ago, and it's indeed unbricked. That cost me $50 and postage, plus $10 for ICS and root access. Everything is as promised.
The turn-around time? He didn't quite meet his announced standard (perhaps the July 4 holiday was a factor) but I'm not complaining. I got it back 2 weeks and 2 days after I sent it in. Not bad.
If you're in New Zealand? You'll have a longer shipping time, I guess, but I'm sure he'll do a good job for you.
One thing ... if you're reading this Josh ... if you happen to remember, could you tell me what you did to unbrick my phone? I put up a thread on the TMobile site about it that drew more than 3,000 views and replies from 81 people, nothing suggested would work. You must know something the rest of us don't.
I'm also a little curious to know how you learned to do this stuff. Kindly, R

JTAG
I bought a Galaxy Note GT 7000 with GB then Rooted with Odin and flashed a couple of custom ROMs including King Droid v2&3. As soon as the Samsung stock ICS was leaked, (being confident after success with 4 different ROMs), I rushed into flashing buggy stock XXLPY and got stuck on ! yellow triangle! I tried XDA SuperBrick Odin, PIT, Bootloader, PDA, Phone, & CSC. Went well up to repeatedly hanging on factoryfs.img - NAND Write Start!! Looked for JTAG tech. Found the closest one to my home in Toronto Ontario Canada. NOT RECOMMENDING cellulartech.ca! I got my NOTE back a couple of weeks later in more or less the same condition? Because of your recommendations, I think I might look up mobiletechvideos.

zhandele said:
One thing ... if you're reading this Josh ... if you happen to remember, could you tell me what you did to unbrick my phone? I put up a thread on the TMobile site about it that drew more than 3,000 views and replies from 81 people, nothing suggested would work. You must know something the rest of us don't.
I'm also a little curious to know how you learned to do this stuff. Kindly, R
Click to expand...
Click to collapse
Lol man, if he tells you, then he won't be able to continue his obviously highly successful business
Sent from my MB508 using xda premium

My experience with MobileTechVideos
I am from Oceanside, CA and I sent my Samsung Infuse to Josh because I wanted to get the rear housing replace after dropping it at the gym. He was very understanding over the phone, taking plenty of time to talk to me and assure me of his talent and skill. I boxed my phone up and sent it off, and I was able to monitor every step of the way. Very professional. I've told quite a few of my Droid friends about his business.
After getting it back, I noticed a small glitch in it, and Josh immediately took responsibility for it. He offered to take it back to his shop and fix the problem, free of charge. I haven't received it back yet, but I have confidence that I'll see my phone any day now in perfect working order. I'll add to this post as soon as I get it and let everyone know how it went! :good:

Great work!
I was having problems with my Samsung Infuse power button. It's out of warranty, but I did have insurance through AT&T. I explored that, only to find that it was a $199.99 deductible, which I can't afford, nor want to pay. Especially since my upgrade is in January (Likely eyeing the HTC One X+ )
So after googling and searching fora, I read about Mobile Tech Videos on here. And read that someone suggested to a member with a similar issue.
I of course was very hesitant, like I'm sure many others, but figured... hey, $30, it's worth a shot, but I got it back and the power button looks absolutely perfect and good as new. And the phone is up and working again. After having borrowed an old iPhone 3G for about 2 weeks, I couldn't be more pleased with the service I received and more grateful to have Android.
Anyone that's having issues with their phone, MobileTechVideos is the way to go.
Again, thanks MobileTechVideos. And of course, XDA. Without either, I wouldn't have a functioning phone!

Another thumb up for these guys
Sent in my dead i747 for repair after I drove a stake through it's digital heart. MobileTech brought it back to life. These guys are worth every penny.

Be Aware.
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.

almsafer893 said:
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.
Click to expand...
Click to collapse
I'm very interested to know how this turns out... It's been 5 days: any news?

great job
Saved my stupid life after I flashed incompatible ROM on my Galaxy Note(I). Symptoms were: no signs of life except when connected to PC you can see flashing "CDMA device...something" in Device Manager. Got it back in ~10 days (holidays and I live in remote area). Want to say THANKS and recommend MobileTechVideos to everyone has bricked device as a last resort. :good:
As of above complain - there is a kind of mistake or smthing, hope its resolved already.

almsafer893 said:
I am extremely shocked on how MobileTechVideos screwed me over. I sent the phone to him about a week ago and got it back yesterday with no fix at all. I even have been sending him messages and he won't even respond. I was charged $75 and never got it back. What an unprofessional work of him to do. I think if he didn't know how to fix it, he won't even respond to your messages.
Click to expand...
Click to collapse
This customer was refunded promptly and IN FULL of the $75 they paid due to their device having a bad EMMC chip. I was a few employees short that week (week within just a few days of Christmas) due to the holidays so some things like processing refunds fell a bit behind to keep all operations in order. We are now operating at fully capacity as usual...
Please note, if any questions are ever needed and response is needed faster than standard email replies (usually within 2 business days) please feel free to call directly at 657-444-JTAG to speak directly with Josh or another technician immediately during business hours.
Thanks again for the positive reviews everyone...
-Josh

connexion2005 said:
This customer was refunded promptly and IN FULL of the $75 they paid due to their device having a bad EMMC chip. I was a few employees short that week (week within just a few days of Christmas) due to the holidays so some things like processing refunds fell a bit behind to keep all operations in order. We are now operating at fully capacity as usual...
Please note, if any questions are ever needed and response is needed faster than standard email replies (usually within 2 business days) please feel free to call directly at 657-444-JTAG to speak directly with Josh or another technician immediately during business hours.
Thanks again for the positive reviews everyone...
-Josh
Click to expand...
Click to collapse
Hi Josh, did you get my private message regarding my AT&T HTC One X? Thanks

I'll reply in just a moment.

connexion2005 said:
I'll reply in just a moment.
Click to expand...
Click to collapse
Thanks. Did you see my follow-up from December 31st? I want to send my phone soon, but I had some additional questions.

Hey I have a galaxy s 3 l710 (sprint).
I manage to brick it by installing the wrong kernel.
The only thing it does it shows is the light and had missing drivers.
I used driver max to get them and can see it as a com port in qpst.
Can a jig fix it or would I have to send it in to you?

This guy is the real deal, even if he's not all-powerful.
I sent him my bricked/fried HTC One X, which had stopped booting or even charging after using a faulty car charger (http://forum.xda-developers.com/showthread.php?p=35933372#post35933372).
Long story short, he was unable to fix the phone to a bootable status, but he did recover all of the files and photos that I had in it. Those photos had a lot of sentimental value for me, and to be honest they were what I most cared about when I realized the phone was bricked.
I recommend MobileTechVideos, even if I wish it hadn't been so expensive.

i send my sprint s3 in two days ago and called today. josh immeditialy answered the phone and answered all my questions cant wait to see the magic this guy can work!!

Sent in my hard bricked GS3 last week to Josh. Waiting to see what happens. Will post results.

Roam Control App Customer Service

Dear MrGreg,
I bought Roam Control back on July 31, 2012 and it worked fine for a while. Now that I have updated to a new Rom it won't accept the license. Can you please respond with a solution? I have emailed your support 4 times in the last month with no response. I have called with no response. I have sent you a PM with no response!!!!
What kind of customer service is this!!!!
I have read several threads and apparently this developer does not bother to respond to anyone's questions or problems!!

He's got your money....
Sent from my Nexus 7 using Tapatalk 2

AMoosa said:
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Typical answer from a Wanker Troll!!!

I have to agree. I wrote several emails regarding the application no longer working for the GNex on 4.1.1. I offered to get logs and assist in anyway possible. I received no response and now the only way to get it to work is to set it as an HTC Rooted Device. That being said. I don't mind the having to use a work around and honestly don't mind that it didn't work. I used it on an epic touch for a long time before the GNex and I feel I got my money worth. But what bothers me is I didn't even get an email back. If I would have gotten an email saying "I'm working on it" I would have been pleased. So I think that he is lacking in the customer service area.

Anybody ever get a response. i have not had a response to 5 emails asking about retrieving my license key.

There was an update to Roam Control either today or yesterday, but it doesn't look like much of anything was actually updated.

Your not alone! The support unfortunatly continues to suck. Many emails, and no answer. They seem to be aware there is a problem, and are unwilling to help. Taking money, knowing the product won't work , is considered fraud, last time I checked ??????

Emailed few weeks ago because my confirmation isn't working so I can't get into the app itself. No reply yet. Just horrible customer service.

All development which creates a unique and functional app is needed. Android needs more talented folks like the developer of this app. That said, if the developer cannot support their [paying] users, we as a community may actually be getting the short end of the stick. You do everything you know how to get in touch with them and get ignored. It's boot manager for dual booting roms from sd slots all over again. Still selling the app and getting every dollar that can be had whilst abandoning their consumer base and ignoring tueor support threads. It's unfortunate that this kind of behavior is rewarded. If I allowed my company to ignore customers who needed support I would soon find my company losing customers faster than getting new ones since people would spread the word

Geekbuying.com - Buyer Beware iMito QX1

Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.

Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app

pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app

shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
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Click to collapse

All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta

Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.

Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi

quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
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No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).

Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi

Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..

My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.

I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.

frustrated - LG customer support question...

dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
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tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!

Blast them on twitter.

tebore said:
Blast them on twitter.
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yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?

Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.

wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
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Click to collapse
no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!