Related
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
JoePR31 said:
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
Click to expand...
Click to collapse
I got mine immediately!
try emailing them about it, they are usually pretty responsive.
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Three days after "purchase", and still waiting on my CorePlayer activation code!!!
vovobrewer said:
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Click to expand...
Click to collapse
Wow, this is absolute crap. I emailed them in regards to the activation code just prior to starting this thread, and I've yet to receive a response from them. If anyone besides vovobrewer and I have had this problem with CoreCodec please post your experience in this thread. They may end up stealing my money, but I'll be damned if I don't tell everyone and their mama about it and knock their rep down several notches for doing so! NOTHING WORSE THAN A THIEF, CORECODEC!
Six days after paying for coreplayer and I'm still waiting for an activation key. Emails are getting ignored. Maybe Corecodec have gone belly-up and taken my money with them.
It's not a spam filter type issue on your email?
I got my code within minutes of ordering - the email came from : [email protected]
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
vovobrewer said:
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
Click to expand...
Click to collapse
Thats the sad thing, you do the right thing and buy it legitimately and they provide this kind of service. It should have been virtually automatic in supplying you a code.
Is it any wander many just search for a cracked version.
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Glad to hear this, but I'll believe it when I see it.
thanks, but until I see it, I dont believe reps unless it comes in a press release
Very happy to hear this. I emailed samsung support earlier over the weekend, if I get an answer I'll be sure to post it here.
Sent from my SAMSUNG-SGH-I897 using XDA App
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
No way... an AT&T tech manager told me they have received no fix from Samsung yet. They would have to test the fix them selves before it was allowed as an OTA update. No way it will be here by Monday...
just wondering does rooting your phone stop OTA fixes, or will I still receive the message?
marshall7712 said:
I took the liberty of calling directly to Samsung this afternoon and spoke with a gentleman in their tech dept. They know all about the GPS issues and regret them deeply. They are in the process of releasing OTA fixes (he let this slip) beginning this coming Monday or earlier. It will come directly to the phone (OTA) with the option of installing now or later. He said within three weeks this will be fixed worldwide. It will not be a long running problem as they want everyone to get what they paid for (his words). He made me well aware that they have the difficulty recognized and under control. I hung up well assured.
Click to expand...
Click to collapse
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
SoCADesertRat said:
Here is the email response I received yesterday from Samsung after writing them about the GPS issue -- certainly no indication that they are on top of the problem:
Thank you for your inquiry. We understand your distress concerning the GPS feature of your Samsung Captivate (SGH-I897). We recommend obtaining the initial lock while outdoors in clear view of the sky.
You can also try this steps:
You must select Settings > Location and security > Use wireless networks or Use GPS satellites.
We will forward your report of this behavior along to the appropriate parties for additional review and consideration. Please bear in mind that network features, to include the GPS functionality, are best supported by your service provider. We recommend contacting an at&t Customer Service Representative to confirm that there are no service issues that may be affecting your handset.
Phone: 1-888-333-6651
We appreciate your patience and understanding.
Should you also desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Click to expand...
Click to collapse
I've gotten the same response.
Need to make up their minds.
GPS is a "network issue"?
Did the email really say that GPS was a network issue to be handled by our service provider? It's not a phone hardware issue? Well crap, I guess I'll have to call my GPS service provider.
Now where did I leave that main number for the US Air Force?
Me: "Hello Air Force, please fix my phone. Apparently there's a problem with your multi-billion dollar GPS constellation that's causing my consumer electronics device to malfunction."
AF: "Who is this?"
Me: "I have a Samsung Galaxy S phone and I demand you make it work!"
AF: "<inaudible> never should have turned off selective availability."
<click>
Another bogus "I talked to Samsung and the fix is on the way post"
From my Samsung Captivate
I received the exact canned GPS e-mail that the others received in this thread.
I wrote them back this:
Wow, thanks for taking almost a week to provide an entirely useless reply. And thanks for not actually reading what I wrote, because you told me to use 'use wireless networks' and in my original question I actually said I've used both options. Good job Samsung. That gives me a ton of confidence.
And I, nearly immediately, received this response:
Dear Brandon,
Thank you for your inquiry. We understand your distress concerning the behavior being experienced with your Captivate. Since you've already tried troubleshooting the device but still did not work, we recommend you to call us about this issue so that our technical support agents can attend to your concern. We are committed to your satisfaction and would like to assist you in finding a resolution to this issue.
Please contact us anytime, as we would be happy to provide additional information. You can also contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We thank you for your understanding and appreciate your interest in Samsung
products.
Sincerely,
Technical Support
Useless!
Everyone should call whenever they can get a couple minutes and complain about the lack of communication regarding this and when to expect the 2.2 update and the GPS issue.
My GF received an OTA update today on her Captivate and her GPS locks fast and holds the lock now. It was worse than mine by a long shot before. I haven't seen anything on mine as I was using my N1 all day today. Just lit it up now so I'll wait to see if I get one as well.
you got an ota update? sweet so its out then?
systoxity said:
you got an ota update? sweet so its out then?
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Click to collapse
doubt it. i just checked for a software update and received none.
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
jdsemler said:
Anyone else getting an OTA update?
I literally just walked in the door from returning it after getting an absolutely disgraceful chat session with their tech support asking me if I tried things like turning the phone on and off.
I really liked the phone, but I didn't want to get stuck without workable GPS, especially since their acknowledgement of the problem is the semi-acknowledgement of, "that under certain conditions, the GPS on our U.S. Galaxy S devices may not be meeting performance expectations," as seen in places like on the Others tab of the SamsungGalaxyS Facebook page.
If OTA updates are rolling out, I'll go re-buy it. I figured they would just roll it into the Froyo update rather than take resources away from that effort for a one-off patch.
For those wondering, the AT&T rep I spoke to was aware of the GPS issue but tried to downplay it saying it doesn't matter to most people and tried to charge me the restocking fee, saying they charge it every time unless a phone is DOA but she'd be happy to exchange the unit for me. I calmly explained that GPS is a key feature for me (I travel a lot for work), and that feature is DOA and known to be so. Rather than cycle me through exchanges that would use up store stock of good phones that other customers may be perfectly happy with, it would be better for both of us just to not charge me the re-stocking fee and call it done. She got the manager's approval, and that was that, so kudos to them for being reasonable.
I do still like the phone though. If there's more confirmed reports of a fix and folks saying it works, I'll be back there the next morning to get it back.
Click to expand...
Click to collapse
I havent received an update yet. But I'm rooted, so I dont know if that would stop me from receiving the update or not.
Samsung did post on their twitter account the other day that they are aware and are currently working on a GPS fix. So, however long that takes remains to be seen. They have zero credibility when it comes to putting out software fixes and updates. I'm going to stick it out for the full 30 days and if nothing then return it for an iphone4. Between the GPS being absolutely useless to the 12 hour battery life, I'll have to say that this phone is less than spectacular.
May have been a false alarm unfortunately. I think it might have ben a gps test app update. Hers locks almost as fast as my nexus one now though so I'm confused. Sorry if it turns out to be bogus everyone.
Sent from my SAMSUNG-SGH-I897 using XDA App
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
madjsp said:
This is the real question. Anyone running the I9000 having this same issue? Then it is not really software but hardware.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
That's what I want to know. I don't know how this can be a software problem, when multiple apps can't use it correctly
Guys it may have been bogus and just a gps app update. If that's the case then I apologize. Its locking about as fast as my nexus one all of a sudden so I thought it was legit. If that's the case I don't want to get anyones hopes up cause ill feel like a tool.
Might be a double post as the app crashed on me.
Sent from my SAMSUNG-SGH-I897 using XDA App
Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app
shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse
All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta
Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).
Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi
Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..
My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.
I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
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Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.
dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
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tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!
Blast them on twitter.
tebore said:
Blast them on twitter.
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yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
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no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!