Hello guys,
this is my first post on this forum and I hope it doesn't sound to agressive.
So, here goes:
I bought a HTC Touch Cruise that was locked on the RO Vodafone network. Before finding out about this great forum and all of you guys I ordered and paid, stupid me, ~30 euros for an unlock code from deblocage-htc.com
I sent them the correct imei, and the money via paypal and the next day i received my unlock code.
I inserted a sim card from the telecom company i work with and it asked for the unlock code, so i entered the code and... surprise: INVALID CODE.
I sent an email back to the site owners (that was 7 days ago) and asked them to help me solve my problem.
7 days have passed and still no answer, although I sent several other emails.
I filed a claim on paypal and the guy managed to send evidence that he is ok in only 2 MINUTES, but still doesn't find time to answer my emails.
This was the first time (and definitely the last one) I tried the easy way and I ended up with a "fat lip"
I managed to unlock my phone by miself today thanks to the nice utilities and the very explicit guide provided by Olinex (hope I remembered it right), so i promise i'll make a donation to you this week.
What I'm pissed about are not the money, but the fact that they didn't even bother to answer my emails.
PS.
My lawyer would love to know their real name and address, as I record each and every online purchase I make, and print screens with all the terms and conditions.
Hopefully the guys in the IT dept in my company will manage to provide me with the information I need.
I apologize again if this post doesn't belong here, but in a moment of stupidity (this was my first windows mobile phone and I didn't have any patience) i've been scammed for the first time in my life...
PS 2
Pardon my english, but I'm not native.
Did anyone else encounter the same problem?
We at XDA are sorry to hear that happen to you and pray that you get your funds back, but still this is not the place to discuss these issues. Hope you understand. I will keep this thread locked till someone can PM me if they have any information to share with you, then I'll open it again
Moreover within an hour, looks like no one else faced this problem
This is just to clean the forums clean so everyone can get the information that they seek regarding devices and ROMs and likes
Thank you
Hello XDA,
I am an occasional viewer but first time poster. I have searched the forum but couldn't really find anything to help. I was in Germany in December and used htcsimunlock.com to provide me with a code to unlock my HTC desire (locked to Virgin).
I paid the intial fee then then told me I need to pay another fee for a "deep search" and I recieved my code. From what I can tell from reading previous posts it seems this is a legitimate way to do it (not that I agree with the way they informed me about the charges).
However the code they gave me didn't work. I have since emailed them 3 times to get a refund as they advertise how you can get a full refund but They have completely ignored me.
It seems some people have used this company sucessfully but from my perpective it seems like a terrible company a best and a complete scam at worst.
I am just hoping somebody can advise me how to go about getting a refund?
Thanks again.
jiduvah said:
Hello XDA,
I am an occasional viewer but first time poster. I have searched the forum but couldn't really find anything to help. I was in Germany in December and used htcsimunlock.com to provide me with a code to unlock my HTC desire (locked to Virgin).
I paid the intial fee then then told me I need to pay another fee for a "deep search" and I recieved my code. From what I can tell from reading previous posts it seems this is a legitimate way to do it (not that I agree with the way they informed me about the charges).
However the code they gave me didn't work. I have since emailed them 3 times to get a refund as they advertise how you can get a full refund but They have completely ignored me.
It seems some people have used this company sucessfully but from my perpective it seems like a terrible company a best and a complete scam at worst.
I am just hoping somebody can advise me how to go about getting a refund?
Thanks again.
Click to expand...
Click to collapse
tried em years ago and had the same thing occur... theyre just a terrible company. sadly theres n real way to get a refund. no real way to dispute. youre just out money. always post in the phones respective forum here and ask for a good unlock person... lotsa scam artists
Dear MrGreg,
I bought Roam Control back on July 31, 2012 and it worked fine for a while. Now that I have updated to a new Rom it won't accept the license. Can you please respond with a solution? I have emailed your support 4 times in the last month with no response. I have called with no response. I have sent you a PM with no response!!!!
What kind of customer service is this!!!!
I have read several threads and apparently this developer does not bother to respond to anyone's questions or problems!!
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
AMoosa said:
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Typical answer from a Wanker Troll!!!
I have to agree. I wrote several emails regarding the application no longer working for the GNex on 4.1.1. I offered to get logs and assist in anyway possible. I received no response and now the only way to get it to work is to set it as an HTC Rooted Device. That being said. I don't mind the having to use a work around and honestly don't mind that it didn't work. I used it on an epic touch for a long time before the GNex and I feel I got my money worth. But what bothers me is I didn't even get an email back. If I would have gotten an email saying "I'm working on it" I would have been pleased. So I think that he is lacking in the customer service area.
Anybody ever get a response. i have not had a response to 5 emails asking about retrieving my license key.
There was an update to Roam Control either today or yesterday, but it doesn't look like much of anything was actually updated.
Your not alone! The support unfortunatly continues to suck. Many emails, and no answer. They seem to be aware there is a problem, and are unwilling to help. Taking money, knowing the product won't work , is considered fraud, last time I checked ??????
Emailed few weeks ago because my confirmation isn't working so I can't get into the app itself. No reply yet. Just horrible customer service.
All development which creates a unique and functional app is needed. Android needs more talented folks like the developer of this app. That said, if the developer cannot support their [paying] users, we as a community may actually be getting the short end of the stick. You do everything you know how to get in touch with them and get ignored. It's boot manager for dual booting roms from sd slots all over again. Still selling the app and getting every dollar that can be had whilst abandoning their consumer base and ignoring tueor support threads. It's unfortunate that this kind of behavior is rewarded. If I allowed my company to ignore customers who needed support I would soon find my company losing customers faster than getting new ones since people would spread the word
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
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lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
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This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
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Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
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Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
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I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Click to collapse
Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.
I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!
I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon
Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail​
--Sheesh, that isn't what I said at all
Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon
Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott
Glad you managed to get it resolved....... Enjoy your OnePlus One