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Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Click to collapse
Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Click to collapse
Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
Hello guys,
this is my first post on this forum and I hope it doesn't sound to agressive.
So, here goes:
I bought a HTC Touch Cruise that was locked on the RO Vodafone network. Before finding out about this great forum and all of you guys I ordered and paid, stupid me, ~30 euros for an unlock code from deblocage-htc.com
I sent them the correct imei, and the money via paypal and the next day i received my unlock code.
I inserted a sim card from the telecom company i work with and it asked for the unlock code, so i entered the code and... surprise: INVALID CODE.
I sent an email back to the site owners (that was 7 days ago) and asked them to help me solve my problem.
7 days have passed and still no answer, although I sent several other emails.
I filed a claim on paypal and the guy managed to send evidence that he is ok in only 2 MINUTES, but still doesn't find time to answer my emails.
This was the first time (and definitely the last one) I tried the easy way and I ended up with a "fat lip"
I managed to unlock my phone by miself today thanks to the nice utilities and the very explicit guide provided by Olinex (hope I remembered it right), so i promise i'll make a donation to you this week.
What I'm pissed about are not the money, but the fact that they didn't even bother to answer my emails.
PS.
My lawyer would love to know their real name and address, as I record each and every online purchase I make, and print screens with all the terms and conditions.
Hopefully the guys in the IT dept in my company will manage to provide me with the information I need.
I apologize again if this post doesn't belong here, but in a moment of stupidity (this was my first windows mobile phone and I didn't have any patience) i've been scammed for the first time in my life...
PS 2
Pardon my english, but I'm not native.
Did anyone else encounter the same problem?
We at XDA are sorry to hear that happen to you and pray that you get your funds back, but still this is not the place to discuss these issues. Hope you understand. I will keep this thread locked till someone can PM me if they have any information to share with you, then I'll open it again
Moreover within an hour, looks like no one else faced this problem
This is just to clean the forums clean so everyone can get the information that they seek regarding devices and ROMs and likes
Thank you
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
JoePR31 said:
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
Click to expand...
Click to collapse
I got mine immediately!
try emailing them about it, they are usually pretty responsive.
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Three days after "purchase", and still waiting on my CorePlayer activation code!!!
vovobrewer said:
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Click to expand...
Click to collapse
Wow, this is absolute crap. I emailed them in regards to the activation code just prior to starting this thread, and I've yet to receive a response from them. If anyone besides vovobrewer and I have had this problem with CoreCodec please post your experience in this thread. They may end up stealing my money, but I'll be damned if I don't tell everyone and their mama about it and knock their rep down several notches for doing so! NOTHING WORSE THAN A THIEF, CORECODEC!
Six days after paying for coreplayer and I'm still waiting for an activation key. Emails are getting ignored. Maybe Corecodec have gone belly-up and taken my money with them.
It's not a spam filter type issue on your email?
I got my code within minutes of ordering - the email came from : [email protected]
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
vovobrewer said:
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
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Thats the sad thing, you do the right thing and buy it legitimately and they provide this kind of service. It should have been virtually automatic in supplying you a code.
Is it any wander many just search for a cracked version.
Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
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Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
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Click to collapse
Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
Click to expand...
Click to collapse
That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
Click to expand...
Click to collapse
Thank you very much. I hope either or both of these can help if the situation turns into something nasty.
I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.
We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin
uppppppppppppppppppppppppppppppp
yeah ://....happened to me a couple of times there..
Just wanted to let you guys know about my horrible experience with this company. Before the free unlock methods were available I had purchased an unlock code from them for $14.99 for my Rogers i337m. They had guaranteed it to work. Needless to say the code did not work. So they emailed back saying I would need an unfreeze code along with with the unlock code for $29.99. So I did that. The codes still did not work and I even proved it to them with a video which they requested in order for a refund. They did not update me with any information for two weeks. After countless emails, they decided that doing the free unlock method would work. By then i had already sold my I 337m and got an unlocked 9505. They refuse to give me a refund even though the code didn't work. They have horrible customer service and barely ever respond to emails. I've seen at least one other post on another forum saying the same thing.
Just letting you guys know that be wary of their services. Plus there are free ways to do the same thing now. They lost a few lifetime customers between me and my friends. I hope that was worth the $29.99 for them.
Thanks for letting us know we should all boycott jerk companies like this.
Not sure why this happenned to you, but i've unlocked every phone with them without any issue. Although there is something fishy here. Your unlock code, you claim to have cost you 14.99, mine was 24.99 for i337m. It worked the first time. Second, pay by paypal, next time a company charges you more than initially, just open a claim and you'll get you money back.
I haven't had a bad experience with them either. I've unlocked like 4-5 phones with them so far including my two GS4s. That too for $8 each only
---------- Post added at 11:10 PM ---------- Previous post was at 11:08 PM ----------
Did you pay with paypal? If so, you could make a claim..
polish_pat said:
Not sure why this happenned to you, but i've unlocked every phone with them without any issue. Although there is something fishy here. Your unlock code, you claim to have cost you 14.99, mine was 24.99 for i337m. It worked the first time. Second, pay by paypal, next time a company charges you more than initially, just open a claim and you'll get you money back.
Click to expand...
Click to collapse
I used CellUnlocker.net as well, it cost me $24.99 for my I337 and I received a working code in under 5 minutes.
evilive27 said:
Just wanted to let you guys know about my horrible experience with this company. Before the free unlock methods were available I had purchased an unlock code from them for $14.99 for my Rogers i337m. They had guaranteed it to work. Needless to say the code did not work. So they emailed back saying I would need an unfreeze code along with with the unlock code for $29.99. So I did that. The codes still did not work and I even proved it to them with a video which they requested in order for a refund. They did not update me with any information for two weeks. After countless emails, they decided that doing the free unlock method would work. By then i had already sold my I 337m and got an unlocked 9505. They refuse to give me a refund even though the code didn't work. They have horrible customer service and barely ever respond to emails. I've seen at least one other post on another forum saying the same thing.
Just letting you guys know that be wary of their services. Plus there are free ways to do the same thing now. They lost a few lifetime customers between me and my friends. I hope that was worth the $29.99 for them.
Click to expand...
Click to collapse
Something definitely isn't right here. If for some reason your phone didn't work with the code you entered, the other unfreeze code should have. It sounds like something is / was wrong with your phone. A few people that tried the "free" unlock method have screwed up their phones with the method and have been unable to use codes for sim unlock. However, you claim this was all done before the free unlock method?
Plus on the 29th of May you had this post in the "free unlock" thread...
evilive27 said:
Worked for me. Used T-Mobile sim in the states. Worked just fine. Maybe some work and some don't.
Sent from my GT-I9505 using xda app-developers app
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I thought you said you didn't try the method (you sold the phone first) and bought an "unlocked" I9505?
OP, can you clarify this story?
evilive27 said:
Just letting you guys know that be wary of their services. Plus there are free ways to do the same thing now. They lost a few lifetime customers between me and my friends. I hope that was worth the $29.99 for them.
Click to expand...
Click to collapse
not sure what to say to you. i've unlocked about 65-70 iPhones, ~15 gs3 lte (for some reason the free unlock from service menu wasn't working, i think it's stk.apk, it appeard to be missing as they didn't open service menu), 15 gs2 lte, 20-30 BB including z10...i have yet to have a single issue with this cellunlocker.net.
and as you noticed you tried this long after the free method was posted....
and in case you are wondering those weren't my phones, i just unlocked them...
I've always used paypal too, in case.
I've never had a problem with them before either. That's what I'm saying. Lost a long time customer.
As for the free unlock method, in the other thread, that was for my girlfriends phone.
Nothing fishy here. I did use PayPal and there is a claim open.
I was stating MY experience with them. Of course others may have had codes that worked. I didnt. Which is why I sold that phone and just got an unlocked 9505.
Like I said, wanted to share my experience. I wouldn't knock a company for no reason.
Sent from my GT-I9505 using xda app-developers app
Not in my case
I am a locked GS4 from fido and I paid 24.99 to get the unlock code from their website. Though the first method they suggested in the email didn't work, but the second worked perfectly. Maybe you just didn't read through their feedback e-mail and followed the entire instructions.
Awful experience with cellunlocker.net
Be carefull with Cellunlocker.net, they didn't comply with the refund policies.
I bought two codes with them, OrderID::xx4024 and OrderID::xx2763 and at the end the codes didn't work.
They start to send me some instructions to make the codes work but with no success.
Sometimes it seems like the person who answered my emails didn't know anything about my orders. They get me tired sending me the same instructions time after time and asking me for some videos with a "REFUND INSTRUCTIONS" as email header.
Once I realized we were going to nowhere I asked them for my money back as its refund policy in their website, I received nothing. I didn't receive an email with the reason to don't refund me.
I'm very disapointed with cellunlocker.net, they have attended a lot of people but my experience started very well but at the end it was completely awful.
I've never used unlock codes ever I only use unlock by software and USB and I've never had a problem.
I used them a couple of times and all the codes work. There shouldn't be any reason for it not to work as its pretty much impossible to send you faulty codes because of the way each code is unique to each phone. Anyway, if for some reason the codes don't work, you get back to them with your issue and if they give you a hard time, take it up with the payment processor (credit card, paypal) it will make things faster
Sent from Note 3 on Rogers
I've used them now on three different phones, and they all worked great. The only way it might not have worked is if you chose the wrong phone type.
Unlocked my fiance Bell Note 3 with no issues with this company.
From what I understand., sometimes you need to be on the stock firmware to be able to unlock.. My rogers s4 unlocked with no issues as well
Sent from my GT-I9505G using Tapatalk
Never had a problem with that company either
I unlocked my
Note 4 , note 3, S3 all from telus and also other phones for other people from that site without any problems.
It feels good to get the UNLOCK SUCCESSFUL message on my screen after punching in the code.
Awesome stuff!
Strange you went through that.
1sagain said:
Never had a problem with that company either
I unlocked my
Note 4 , note 3, S3 all from telus and also other phones for other people from that site without any problems.
It feels good to get the UNLOCK SUCCESSFUL message on my screen after punching in the code.
Awesome stuff!
Strange you went through that.
Click to expand...
Click to collapse
these guys are great too : swiftunlocks dot com - (notice the pleural) - used them twice for s5. Most s4 should be out of contract by now in which At&t will give you the code. OR there's software ways of doing it for the S4.
cybershawngates said:
these guys are great too : swiftunlocks dot com - (notice the pleural) - used them twice for s5. Most s4 should be out of contract by now in which At&t will give you the code. OR there's software ways of doing it for the S4.
Click to expand...
Click to collapse
Sorry these guys failed me hard, I never got my refund back and I am going through a paypal chargeback with them. Never ordering from swiftunlocks
Have been using cellunlocker for years. Never had a bad experience. I even got my last unlock for free if I filmed it and posted it on YouTube
polish_pat said:
Have been using cellunlocker for years. Never had a bad experience. I even got my last unlock for free if I filmed it and posted it on YouTube
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Click to collapse
By "never had a bad experience" i meant I always had great service... If i ordered in their business hours I'd get my code within 2 hours, if not in the AM the next day. Also their prices were always very fair and codes always worked. Once I made a mistake in the IMEI and they were very nice and sent me a new one.
DON'T use cellunlocker.net. It took them about 4 days to come up with a code that didn't work. After being forced to upload several videos of me trying the unlock code and proving that my phone wasn't rooted or running a custom ROM, they still refused to issue a refund claiming my phone was modified. It's been 17 days and they still can't come up with a working code. Avoid them like the plague!
Works!
Cellunlocker.net worked for me, received working code within one day for my Samsung S9. I guess company may have evolved and improved their unlock process over the years.