Database Info

Preorder Captivate

Does anyone know if AT&T is going to allow you to preorder this phone? I really want to be guaranteed one on Sunday!

I was wondering the same thing. I was also wondering if other merchants like Best Buy would carry the phone on launch day.

I'm just gonna be there at 11am when the store opens on Sunday. I went and asked about it a couple days ago at the local ATT store and they had no idea they were even going to carry it. Kind of dissapointing really, but that just means they haven't been hyping the phone, and I'll be able to get one for sure

An AT&T customer service rep said "no" to pre-ordering. I'll just order it online on Sunday. Why risk having to pay a store's re-stocking fee in the event you want to return / exchange it? Not being negative - just realistic.

It will available. Its not a Iphone. Only tech savvy people like us will be interested in these type of phones. No pre order necessary. I don't understand how and why people are willing to stand in a line for hours for crap like that.

less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[

less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?

caelestis2 said:
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
Click to expand...
Click to collapse
LOL no one carries one unit per store.

I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?

Danni3 said:
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
Click to expand...
Click to collapse
Its confirmed on ATT Twitter now! $350 off contract

fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
Click to expand...
Click to collapse
I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.

fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
Click to expand...
Click to collapse
I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.

Jack45 said:
I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
Click to expand...
Click to collapse
Are you surprised? It's not the Jesus phone so what do they care?

p.ford said:
I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
Click to expand...
Click to collapse
I went to my local corporate store today and they wouldn't show me their demo and said they had no stock to sell. I went out to my car and called the next closest store and they told me the same thing!
I explained at the first store how a few people online had seen them in the store and even a few had purchased units and she told me if they had stock they would probably sell it but they had no stock and were HOPING they had a few for Sunday.

ctalbot said:
Are you surprised? It's not the Jesus phone so what do they care?
Click to expand...
Click to collapse
I wouldn't put up with it if I were in upper-level management at AT&T. Either you give a damn or get out. The store managers should be ashamed that some of their employees are uninformed and, worse, uncaring. And the district managers should be ashamed...and so on. If we have to educate them about their product line then we should be receiving a portion of their salaries. During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.

AT&T is making a huge mistake by not hyping this phone. They obviously don't know how great of a product they have and to be the first in the US to release it! I realize they are trying to stay close with Apple, but come on!! Unleash the beast! Give the consumers what they want! Oh yeah and Apple, LMAO... http://news.cnet.com/8301-13579_3-20010212-37.html

Jack45 said:
During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
Click to expand...
Click to collapse
I had a chat session with a CSR today also and the guy pretty much said "Check out att.com/android for any news about this phone." Like everyone else said, we seem to know more about the phone than AT&T itself.

kennethpenn said:
Its confirmed on ATT Twitter now! $350 off contract
Click to expand...
Click to collapse
This is a pretty douchey thing to ask for a newb like me, but can you provide a link for that tweet?
Not doubting, just hoping.

http://twitter.com/ShareATT
@harishv79 - The Captivate is $350 w/o contract
9:32 AM Jul 12th via web in reply to harishv79
Click to expand...
Click to collapse

Haven't we known the off-contract price for a week or so now? Maybe I just dreamed it, who knows
I had to ask around at three stores before I found one where they even knew that the Captivate was coming out (the first two had no clue when it was coming out, if AT&T was even sending them any, or when). At the third store though, the guy was awesome and let me sign up to be notified as soon as they get it sometime next week (hoping for Sunday or Monday), and he said he'd put one aside for me.
I do hope Wirefly/Amazon puts the Captivate for sale online for under $200, like how they're selling the Aria for free with a contract, but I'll get it in store if not.

How t-mobile screwed me (and maybe you) on the G2X

I've decided to completely abandon t-mobile and I plan to NOT pay my last bill and then fight them if it shows up on my credit report. Here is a quick summary:
1. When I got the phone, it was advertised as also running ATT 3G. That was a lie.
2. Phone also was advertised with FM radio. Not true.
3. t-mobile was never able to provide a working unlock code despite repeated attempts.
4. Phone had screen bleed issues. Went to store for replacement, but they were out of stock, so they told me to wait till after 14 days & call cust-serv for replacement. Needless to say this eventually came back to haunt me because now all they say is 'you only had 14 days to return it'!
5. Over the period of the next couple of months - I was shipped 4 empty boxes from t-mobile. Finally got one with a phone in it. Not only was it a refurb unit - it had the same problem as the original one I got.
6. I finally resorted to calling the corporate office and said I just wanted my money back for the phone and to cancel the contract. After 45 minutes of hassling the end result was that the only thing they would do is allow me to mail the phone to corporate headquarters and they would credit my account. Well guess what- I don't want anything to do with t-mobile so that is a no go. I told them if that's the way they plan to handle it then I will keep both phones & never pay the bill.
Lastly - I called LG directly to see if they would fix the phone. Making another long, sad story short - they will not. Their response is the 'screen is the type that will bleed like that - it's normal'.
I've never been so dissatisfied or disgusted with a business my whole life.

Not paying your bill is not a good idea. No technology is perfect. Plus everybody gets run arounds once in their life at any company. Sorry to hear about your experience, but not paying your bill will only create more hassle for you.
Sent from my LG-P999 using XDA App

unique77 said:
Not paying your bill is not a good idea. No technology is perfect. Plus everybody gets run arounds once in their life at any company. Sorry to hear about your experience, but not paying your bill will only create more hassle for you.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.

First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!

TechnoHippie said:
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.
Click to expand...
Click to collapse
good points, but again, not paying your bill does not impact T-Mobile or LG. But it will impact you. With today's credit situation, intentionally damaging your credit is not a good tradeoff. Why not file a complaint with the BBB or your Statue Attorney General. At the least, the tradeoff for you is better. First, you keep your credit score. Second, the companies in question will be required to respond. It will be an irritant to them....but, right now, you cannot hope to regain your money, your contract freedom or any other satisfaction. Being an irritant might be the best you can get.
BTW...I never saw any advertisement about AT&T bands. Be careful on this one...have written proof, or understand completely what you claim.

Good luck with that ... I personally wouldn't want a $100 phone bill or whatever amount messing with my credit score. Sure you can fight it, but that sounds like a hassle. Maybe better to just pay your bill, cancel your line, cut your losses and move on. You're gonna waste a lot of energy on this (already have it sounds like) and it won't profit you a thing except more frustration.
Just my 2¢ from experience.

tackleberry said:
First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
You've missed the whole point.

alodar1 said:
good points, but again, not paying your bill does not impact T-Mobile or LG. But it will impact you. With today's credit situation, intentionally damaging your credit is not a good tradeoff. Why not file a complaint with the BBB or your Statue Attorney General. At the least, the tradeoff for you is better. First, you keep your credit score. Second, the companies in question will be required to respond. It will be an irritant to them....but, right now, you cannot hope to regain your money, your contract freedom or any other satisfaction. Being an irritant might be the best you can get.
BTW...I never saw any advertisement about AT&T bands. Be careful on this one...have written proof, or understand completely what you claim.
Click to expand...
Click to collapse
I've already filed 2 complaints with the BBB and sent a scathing letter to my State AG, and I have a copy of several t-mobile ads saying it was a quad-band att 3G capable phone.

phburks said:
Good luck with that ... I personally wouldn't want a $100 phone bill or whatever amount messing with my credit score. Sure you can fight it, but that sounds like a hassle. Maybe better to just pay your bill, cancel your line, cut your losses and move on. You're gonna waste a lot of energy on this (already have it sounds like) and it won't profit you a thing except more frustration.
Just my 2¢ from experience.
Click to expand...
Click to collapse
If it were to affect my credit score (and at this point I doubt they'll try that) it would be such a teeenee weenne thing on it I don't think it would hurt me hardly at all and I've already got a plan in place to have it removed should it it appear. The other option is to sue and of course that would cost more money and more time than this.

TechnoHippie said:
You've missed the whole point.
Click to expand...
Click to collapse
No I didn't. You sound like a typical cellphone customer that is never satisfied with anything. Sell your phone and pay t-mobile and avoid the credit report crap. These people are just not worth it. Don't get me wrong Verizon screwed me many times but finally I have up fighting, used my brain got free **** out of them and ultimately won and left them.
G2x with CM7 and faux kernel. NONSENSE!!!!

TechnoHippie said:
If it were to affect my credit score (and at this point I doubt they'll try that) it would be such a teeenee weenne thing on it I don't think it would hurt me hardly at all and I've already got a plan in place to have it removed should it it appear. The other option is to sue and of course that would cost more money and more time than this.
Click to expand...
Click to collapse
Hey if its important to you go for it.

tackleberry said:
No I didn't. You sound like a typical cellphone customer that is never satisfied with anything. Sell your phone and pay t-mobile and avoid the credit report crap. These people are just not worth it. Don't get me wrong Verizon screwed me many times but finally I have up fighting, used my brain got free **** out of them and ultimately won and left them.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
Well I think you did. I've had cellphones for 20 years and haven't had a problem before that I couldn't get worked out by talking to someone in customer service or at a store. Selling the phone and paying the bills and early termination fee means I'd be LETTING them screw me out of about $800 ...because they sold me a defective unit and won't a) fix it b) replace it with a working one or c) just give me my money back. If this is a 'typical cellphone customer experience' then I think WE ALL have a problem. I'm not giving these bozo's one red cent and if it means something pops up on my credit record for 3 days until I get it removed (as I said I'm ready) then so be it.

phburks said:
Hey if its important to you go for it.
Click to expand...
Click to collapse
hahaha - well at this point I feel it's the principle of the whole thing. I've spent 18.5 hours on the phone with them dealing with this crap. My billing rate is $55hr I was thinking of sending them an invoice.

tackleberry said:
First off buying a phone from t-mobile to use on att is stupid.
FM radio, really is it that big of a deal?
screen bleed....I have it. And never see it except on boot up
As for the 14 days, you knew better and could have went to another store or just returned it all together.
As for the empty boxes. Well that sucks.
G2x with CM7 and faux kernel. NONSENSE!!!!
Click to expand...
Click to collapse
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.

crazythunder said:
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.
Click to expand...
Click to collapse
dude...what he means is...not paying your bill over a radio...is stupid. You can't come out of this in a good way. You will lose.

Check you PM's. Before you jump ship, let me see if I may be able to assist you.

TechnoHippie said:
While I understand your point I'm not paying for something I didn't get either. Being a senior systems analyst I realize more than most that technology isn't prefect - but that has nothing to do with replacing a defective product. I'm prepared to deal with the hassle it could possibly create on my credit report as I've already spoken to a couple of experts including a CPA about what to expect and how to handle any potential issues that arise. While it might create more hassle for me at least I'll know I didn't just roll over and let them stiff me 100's of dollars. Frankly I will sleep better at night. Furthermore if more people were assertive like this perhaps t-mobile (and LG for that matter) would not be so quick to screw over the next guy. Everyone & their dog knows these G2X's were a) falsely advertised and b) most were defective right out of the box. What they should do is admit fail and offer recalls on all the phones. But why do that when they can just give run-around to customers? This attitude they have "like what ya gonna do about it huh? can't do anything can ya? just buy another phone if you dont like it" crap has got to stop and I for one will not be bullied by these a-holes any longer.
Click to expand...
Click to collapse
I love it! I have to agree with you, these big corporations bullying, stealing, lying and taking advantage of hard working people has to stop...sadly very few people will or can fight back so they will keep doing it and getting away with it...but im glad you decided to stand your ground and fight for whats right! Good luck bud!
Sent from my LG-P999 using XDA App

OP, I completely agree with what you've set out to do. Companies like T-mobile and LG need to correctly market and manufacture their products, and respond better to defects and mishaps after they occur. I had to exchange my first G2X (which had HEAVY screen bleed and non-working wifi), but somehow lucked out on a good unit the second time around. The hoops I had to jump through to accomplish that exchange led me to lose a lot of respect for both companies, and even more so after reading some of the truly horrid experiences on this forum.
If T-mobile and LG had worked out a coherent exchange program, made accurate announcements of software updates (GB anyone...), and overall handled customer service better, I could've written off the G2X's problems as a normal consequence of being on the cutting edge technologically. Instead, I'm stuck pondering the inability of either company to own up to their mistakes and deal with them.
All in all, best of luck to you; I hope everything works out in your (and our) favor in the end.

crazythunder said:
so, if you bought a new car and found that it had no radio, you'd be ok with that?
big price difference, but it's still the same thing.
Click to expand...
Click to collapse
I would have returned it within the proper legal time frame and been done with it
G2x with CM7 and faux kernel. NONSENSE!!!!

Appeasement is what spawned the reign of Hitler. I personally like this guy's spine in the matter. We need more people like him. He seems to understand his financial limitations and if he thinks he has the money & effort to spend then why not let him..?
We should all be doing the same as this guy if it wasn't for the economic restraints... that and this country has somewhat more pressing issues like corruption to iron out before we can get to consumer protection unfortunately.
Sent from my LG-P999 using XDA App

How I got to keep my HOXL and got AT&T to send me a Galaxy SIII I747 free of charge

How I got to keep my HOXL and got AT&T to send me a Galaxy SIII I747 free of charge
When my upgrade eligibility with AT&T came up last spring I decided that I needed to familiarize myself with the Android operating system. Having been a long time iPhone user (iPhone, iPhone 3G and iPhone 4) with a mostly positive experience, I had always been frustrated by Apple's lack of Flash support and (at the time) their refusal to adjust their screen size. Little did I know that both Adobe and Apple were just "sitting in the corner" laughing at me when I came to this rationalization. Naturally, I overcompensated and went with the Galaxy Note, which, IMHO was probably not the best fit for an Android noob like myself. I did a little more research, and just on the outskirts of my 30 day return window, the HTC ONE XL was gonna debut. Bought it on launch day May 6th (before the embargo ruined the party). Like everyone else I had concerns over the lack of storage expansion from 16 Gigs - my previous iPhone 4 was 32 Gigs - but felt confident enough to pull the trigger since the 25 Gigs of free Dropbox space was on the table and according to AT&T was in play. Having been Grandfathered into AT&T's unlimited data plan and being a moderate user (I average 6-8 Gigs a month and have only been throttled twice) I felt as though I could transition to Cloud storage with ease.
I wanted to wait as long as possible before establishing my Dropbox account so I could get the maximum out of the 2 years. It wasn't until late September that I learned of AT&T purposely opting out of participating in the deal. I still can't fathom the rational for this, since its always been my understanding that not only AT&T, but all the Carriers had absolutely nothing to do with this promotion because the deal was between HTC and Dropbox. You would think the Carriers would welcome this since it would increase data usage, thus gaining them additional revenue. I'm sure that people, much smarter than myself, who contribute to the XDA forums, have the answer to this burning question since i'm clearly clueless.
Anyway, no worries, I'll just simply "Root", "Rom" and Voilà....Uh-Oh... As usual I'm a day late and a dollar short and I miss my window with the initial Root exploit that HTC closed ---- ( BTW this is in NO WAY meant as a backdoor insult or complaint to the Developers and their tirelessly Godlike work that they perpetually churn out on a daily basis, nor is it to the rest of the "awesomesauce" that describes the entire XDA Community!!!!) Now, I know in the back of my mind, there is an obvious workaround -- which I'm sure has been explained in this forum before - attach service to your previous phone for a day or so --- snag a WiFi connection and establish your Dropbox account and Boom instant 25 Gigs --then simply reattach service to your HOXL --- but ya know what....now I'm Pissed....time to call AT&T....
I started by calling sales not customer service too vent my complaint
1st Barrier ---- I get the initial non-decision making Dingbat ... As quickly as possible, I dispensed of this person and got a supervisor - I explained my issue and advised that AT&T did a "bait and switch" on me and strongly emphasized how ILLEGAL this practice is .....
2nd Barrier --- supervisor said he had no idea what I was talking about and that he had never heard of this "Dropbox freebie thing" (keep in mind I'm speaking with the sales department) --- this was easily refuted as I told the gentleman to try opening the box -- you know --the one with the AT&T logo on it that the HOXL comes in -- and to look at the paperwork inside --- it advertises the promotion!!!! Clearly his plausible deniability is out the window....
3rd Barrier --- "Can't help you because it's not our promotion..." No kidding -- that's the point..... I went on to explain how I was well aware that it wasn't their promotion and how it makes it worse because they purposely had to "opt out" --- emailed him the link to the Dropbox page explaining the promotion and How AT&T and VERIZON opted out (keep in mind the promotion is for any new HTC device running Sense 4.0 not just the HOXL) He continually stated that it wasn't their promotion for which I replied that I knew that and that it didn't matter whose promotion it was. I advised him, that I signed a contract with AT&T based on that information and that the Dropbox offer was used by AT&T as a selling tool to that end and that's why this is a bait and switch situation and that the practice is ILLEGAL
4th Barrier --- "How do we know that you were told about this offer and that our employees used this strategy...." I emailed him a link from androidcentral (Being that this is my very first post on the XDA forums protocol prevents me from posting the link that I sent ... but I can tell you that androidcentral was the original source for the "article" titled "AT&T HTC One X will have free Dropbox space, company spokeswoman affirms" and was dated Apr 24 2012) --- granted this is simply an unofficial "blog site" that can basically say anything they want but I advised him that this story was picked up by all the other major 'tech sites" and it has never been refuted by AT&T. In addition the "AT&T Spokeswomen" is Jackie Vettorino. Her official title is - Digital PR/Social Media Strategist for AT&T - She is basically their Top Dog when it comes to dealing with the press - She is widely known to many media outlets because of her role as the Point-man..er..Point-woman on "Throttlegate" last fall. I explained to him that because of her fairly high profile, it would be extremely remote that the story was fabricated or that she had somehow been grossly misquoted because of the likeliness of serious repercussions... but I did offer to three-way her office --- He declined. I also, again referred him to the materials that came in the box with my phone -- yes the Box -- the one produced and manufactured for AT&T with their logo splashed all over it.
5th Barrier --- "Did you purchase your phone and contract from a Corporate store or online through the official AT&T website ...." I told him that i didn't and that I used an "Authorized Retailer" (My friend works there and I wanted her to get the commission. To be honest, at the time I didn't know it wasn't a corporate store -- they only sell AT&T product and the only name mentioned inside or outside the building was the official AT&T logo all decked out in that crappy blue and orange - no offense to all you Miami Dolphin fans. It had been years since I had been in an AT&T store - all my recent dealings had been at an Apple store) He began to tell me that I would have to "take up this issue" with the store and that it was "out of his hands". I promptly asked him who my contract was with - He stated AT&T. I immediately repeated the question - he again correctly answered AT&T - I asked the question 3 additional times in succession and he scored a perfect 5 for 5. Finally, I asked him if he knew what the word "authorized" meant, as in "Authorized Retailer" and during my reading of this definition (straight from .merriam-webster.com) he interrupted me by resignedly asking me "what I wanted...."
Aah!!! ... Success. I went into this endeavor with the hopeful expectation that AT&T would credit my account the price of what I would have to pay for cloud storage for 2 years - It's soft money and almost always AT&T's go to when they screw up. Well after almost 90 minutes on the call, I quickly rethought my position and like any successful Rep will tell you "Ultimately, you always have to ask for it". I told the supervisor that there were 2 options:
1) AT&T could release me from my contract without penalty and refund my full purchase price for the phone...not something AT&T wants (nor did I ... again I stay because of my unlimited data plan) or....
2) Replace my HOXL with an equivalent phone that has expanded storage options at zero cost to me - of course we both knew that the only possible replacement was the Galaxy SIII
Without hesitating he asked me what color I wanted and to what address I wanted it shipped -- The phone arrived at my doorstep, Oct 2, precisely 27.5 hours from the time I ended the call. After 2 weeks and another lengthy call - this time to Customer Service - I was able to successfully argue that my contract start date should be reinstated to the original May 6th date and not the Oct 2nd citing that the SIII was not an upgrade but a replacement phone.
I created this Post not to boast or pat myself on the back, but rather as a template for other HOXL owners who may be feeling slighted by AT&T's consistently awful business practices. Hey, It doesn't have to be an SIII --- it may be a great way to offset HTC's poor decision of putting out a part deux a mere 6 months into release of their "flagship" X series. Why is it always the early adopters and loyal supporters who seem to get hosed ... but I gotta say the HOXL+ is looking mighty Dope. Although, I do question the decision of not going with a RAM increase, (can anyone confirm this?) While its not a huge hindrance, I do get a "load screen" every now and then. It just seems as though 1 Gig is really riding the line, at least with ICS 4.0.4.

That's awesome bro lol. I wish I could pull some shiz like that.
Sent from my HTC One XL using xda app-developers app

haha thats great, I'm glad you made out good

dotsquad said:
t may be a great way to offset HTC's poor decision of putting out a part deux a mere 6 months into release of their "flagship" X series.
Click to expand...
Click to collapse
Yeah, exactly. Let's start demanding free phones because HTC is keeping up with technology.
If this forum had a "First world problems" section, this thread would've been a sticky.
Some people need to take a long, hard look at themselves.

Great first post. Sometimes I want to tell AT&T these things. I just seem to always get a very helpful customer service rep who always make me feel warm and cared for inside. =)
After this month I'm getting pretty pissed about being throttled to 500kbps after 5GB.

whys everyone mad.... of course they gave him an s3....it's a downgrade and very likely a refurb.
Sent from my One X using xda premium

EliWay said:
Yeah, exactly. Let's start demanding free phones because HTC is keeping up with technology.
If this forum had a "First world problems" section, this thread would've been a sticky.
Some people need to take a long, hard look at themselves.
Click to expand...
Click to collapse
ATT= Cash Cow
Defrauding the public = illegal
Free phone to satisfy a customer who was LIED to and keep taking their money = MORE PROFIT
No sympathy for them. First or third world. Corporations and governments take advantage of all of us in order to make another buck.
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
Sent from my HTC One X using xda app-developers app

I would of asked to not be throttled anymore =)

Great first post! Great story! I really felt like when u are watching a tv series that ur addicted to and cant stop watching! Really entertaining!! And congrats on demanding ur rights, thats the way to go!
Sent from my One X using xda app-developers app

c5satellite2 said:
ATT= Cash Cow
Defrauding the public = illegal
Free phone to satisfy a customer who was LIED to and keep taking their money = MORE PROFIT
No sympathy for them. First or third world. Corporations and governments take advantage of all of us in order to make another buck.
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
Click to expand...
Click to collapse
You know what else for-profit companies do? They pass their expenses down to their customers. They aren't going to eat the expense of giving out free phones like this. You're not "fighting the man". Its nice to think idealistically like that, but it really doesn't work that way. The cost gets handed down to us in the form of higher device costs, higher service costs, etc.
Their was likely no "defrauding of the public". Bonus offers like the one for Dropbox almost always come with a disclaimer that the terms of the offer can be changed at anytime, and without notice (including rescinding the offer itself). And AT&T opted out of the offer a long time before September. Just because a piece of paper has been sitting in the box since May, doesn't mean the offer is still valid.
If AT&T wanted to keep a customer happy, I can see letting him switch to another phone, if the One X is so "unacceptable" due to low storage. But it would have made the most business sense to demand the One X be returned. Otherwise its just motivation for people to game the system and get free phones.

c5satellite2 said:
Fight the man and stand up for yourself no matter where you live. Isn't that why XDA came into existence in the first place?
Click to expand...
Click to collapse
No. XDA developers came into existence because we believe that if we bought a device, it's ours to reverse engineer or do whatever we want with it.
What you are doing is trying to game the system to get free stuff. It's SHAMEFUL.
redpoint73 said:
You know what else for-profit companies do? They pass their expenses down to their customers. They aren't going to eat the expense of giving out free phones like this. You're not "fighting the man". Its nice to think idealistically like that, but it really doesn't work that way. The cost gets handed down to us in the form of higher device costs, higher service costs, etc.
Their was likely no "defrauding of the public". Bonus offers like the one for Dropbox almost always come with a disclaimer that the terms of the offer can be changed at anytime, and without notice (including rescinding the offer itself). And AT&T opted out of the offer a long time before September. Just because a piece of paper has been sitting in the box since May, doesn't mean the offer is still valid.
If AT&T wanted to keep a customer happy, I can see letting him switch to another phone, if the One X is so "unacceptable" due to low storage. But it would have made the most business sense to demand the One X be returned. Otherwise its just motivation for people to game the system and get free phones.
Click to expand...
Click to collapse
Couldn't have said it better myself.

IMHO and no disrespect to the OP, after spending so much time talking to their customer service, I would have been very upset if ATT tries to compensate me with an S3, I would have preferred an HTC One X+, too bad is not available yet.

OP, I need to give you props for your effort. In your particular case, I think you did the absolute right thing in complaining to AT&T about the whole issue. You getting the S3 for free is just a bonus in my eyes. IMO, this isn't defrauding a company; it's a situation where the customer was promised something and wasn't delivered by the company and the company made things right.

Congrats on the phone. Although i prefer the one x, gs3 is easier to work with for roms.
I'm surprised AT&T finally gave in. I guess they realized you were persistent and it wasn't worth it.
P.S. 6-8GB isn't moderate use by any means. You're lucky to be on unlimited data.

Great job dotsquad. Maybe others will get the same results.
As for the two that think this is shameful and wrong, ATT doesn't care about you. They only want your money regardless if their products or service work as advertised. And losing dotsquad as a customer costs them more than giving him a new phone and keeping him. Higher costs would be passed on if he went to another carrier.
Give customer a new phone, less than $250
Lose the customer, lose $1000+ per year. They don't really give you anything other than the next monthly bill.
And remember Randall Stevenson CEO of ATT lost the company 4+billion dollars with the failed T Mo merger, and then received a 22million bonus. 4 billion in costs passed on to customers.
If you really want to complain about something, that might be a better start.
Sent from my HTC One X using xda app-developers app

c5satellite2 said:
Great job dotsquad. Maybe others will get the same results.
As for the two that think this is shameful and wrong, ATT doesn't care about you. They only want your money regardless if their products or service work as advertised. And losing dotsquad as a customer costs them more than giving him a new phone and keeping him. Higher costs would be passed on if he went to another carrier.
Give customer a new phone, less than $250
Lose the customer, lose $1000+ per year. They don't really give you anything other than the next monthly bill.
And remember Randall Stevenson CEO of ATT lost the company 4+billion dollars with the failed T Mo merger, and then received a 22million bonus. 4 billion in costs passed on to customers.
If you really want to complain about something, that might be a better start.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well played sir. I agree 100%
Sent from my HTC One XL using xda app-developers app

Awesome!
Sent from my HTC One X using xda app-developers app

You know I may try something similar to this. Although not talking about DropBox I genuinely thought that the HTC One X had 32GB of space (and it does). I didn't know the At&t version, or as I know now the HTC One Xl only had 16GB. And the thing is I remember asking the sales associate at Wal-Mart (which is also authorized reseller as you may know) "How much space does it have" and she said "32GBs". I was like yesss, because I have a bunch of music, take a lot of video and photos and of course fill up on apps. Now I have to constantly clear things up. And I didn't notice it only had 16GBs until my return period was up (I was too amazed at android and didn't really download many apps until later on, I switched from iOS ).
So what do you think my odds are at getting a device with 32GB?
----------
And yes I tried to make it work but I just can't. I haven't complained about the space issue but here recently it's beging to be a real problem.

All I need to say is 'good work'
Sent from my HTC One XL using xda premium

McMichael96 said:
You know I may try something similar to this. Although not talking about DropBox I genuinely thought that the HTC One X had 32GB of space (and it does). I didn't know the At&t version, or as I know now the HTC One Xl only had 16GB. And the thing is I remember asking the sales associate at Wal-Mart (which is also authorized reseller as you may know) "How much space does it have" and she said "32GBs".
Click to expand...
Click to collapse
Improper research before buying a device. And I wouldn't trust a Walmart employee to give me any correct information on phones, or an AT&T rep, for that matter. That part was clearly the Walmart employee's bad. But in the future, just do your own research. How hard would it have been to just read the box, before purchasing?
This is the exact reason that this thread is a poor precedence. Now people are trying to get free phones, for their own mistakes.

Beware Mobiletechvideos!

I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.

A moment of silence for your friend's S4

axljohn said:
A moment of silence for your friend's S4
Click to expand...
Click to collapse
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app

shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.

hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
Click to expand...
Click to collapse
Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped

My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."

xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
Click to expand...
Click to collapse
It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet

Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:

I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.

jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
Click to expand...
Click to collapse
I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now

Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh

connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?

Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137

Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.

How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?

Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin

I just checked in with Collin are there any other order numbers anyone wants checked out?

connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
#24107
Thanks.

Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
Click to expand...
Click to collapse
First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.

connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
Click to expand...
Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.

frustrated - LG customer support question...

dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
----------------------------------------------------------------------------------------
tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!

Blast them on twitter.

tebore said:
Blast them on twitter.
Click to expand...
Click to collapse
yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?

Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.

wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
Click to expand...
Click to collapse
no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!