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Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
Did anyone else get this message. I'm apprehensive to replying as I feel it may be a scam....
It was in my PM box......
[email protected] said:
Hello Purple Drama Llama,
I am a representative of RearthUSA. We are a recently launched company in the U.S., and we are seeking consumer responses to our products so that we can revise them in order to better suit your preferences. We are currently trying to improve our Season 1 Nexus S Case. As you are a highly respected member among the XDA Developers Forum Community, we would like to mail you a case free of charge so that you can test and use our product in order for us to gain some valuable consumer feedback. You may choose any color you want from the following list on our site - http://rearthusa.com/products-page/ringke-gadget-cover/nexus-s/.
We would highly appreciate your comments, concerns, and suggestions in regard to our Nexus S case. If you enjoy our product and feel that it is something worth sharing with other members of the community or that they might benefit from its use, then we would truly appreciate you taking the time to post a review on the forum so that other members have the opportunity to view it and deliver their feedback as well. Provided is a link to another Feedback Program we offered for the Evo 4G - http://www.evo4gforum.net/htc-evo-4g-accessories/ringke-case-from-rearth-usa/.
If you are interested in assisting us to develop a top-quality product then please feel free to respond to me via email at - [email protected] Once you have confirmed with me your color choice and provided your shipping address, we will ship the case out to you immediately. Thank you very much for all of your time and consideration of this message. We look forward to hearing from you.
Best Regards,
Blake Trasker | RearthUSA R&D
RearthUSA.com
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seems too shady. i wouldnt give my address out like that
report it to a moderator and they'll do the appropriate actions to the user
It is a legit company and all. I bought my keyboard cover for the macbook from them on ebay and they have some video reviews of it on youtube. A lot of user reviews (who got it for free), so I'm not surprised that they are giving it away to get a review in return.
Ask him for a phone number or refer him to the user who recently made a video of the Casemate Pop case in the accessory section.
DKYang said:
It is a legit company and all. I bought my keyboard cover for the macbook from them on ebay and they have some video reviews of it on youtube. A lot of user reviews (who got it for free), so I'm not surprised that they are giving it away to get a review in return.
Ask him for a phone number or refer him to the user who recently made a video of the Casemate Pop case in the accessory section.
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I know its a legit company, I was just concerned because they had 0 feedback from the forum and it I have never purchased anything from them as well as it being a PM here and not something more professional like an e-mail. Oh well. I'd like to get a free case, I may do it.
Purple Drama Llama said:
I know its a legit company, I was just concerned because they had 0 feedback from the forum and it I have never purchased anything from them as well as it being a PM here and not something more professional like an e-mail. Oh well. I'd like to get a free case, I may do it.
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How do you expect them to email you when you don't allow it via your profile?
Even with 0 feedback, they have to start somewhere. If you don't want to give them your address, then try to get a temporary PO Box, business address, or something similar. It can't really be a scam if you're only going to give them your name and address (well, none that I have heard of yet using just those two information).
DKYang said:
How do you expect them to email you when you don't allow it via your profile?
Even with 0 feedback, they have to start somewhere. If you don't want to give them your address, then try to get a temporary PO Box, business address, or something similar. It can't really be a scam if you're only going to give them your name and address (well, none that I have heard of yet using just those two information).
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That seems way too much work just to get a free case.
And you seem pretty open to a stranger asking for your name and address. Sorry but this is the internet, gotta be cautious.
If you really need a case, I'd recommend the Case-Mate Pop case. There's a coupon in the Pop thread that reduces it to $27
I think there's a marketplace they can post in instead off spamming forum members.
Sent from my Nexus S using Tapatalk
zephiK said:
That seems way too much work just to get a free case.
And you seem pretty open to a stranger asking for your name and address. Sorry but this is the internet, gotta be cautious.
If you really need a case, I'd recommend the Case-Mate Pop case. There's a coupon in the Pop thread that reduces it to $27
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How'd you get that idea? If you work somewhere you could use that address. Oh and I know it's the internet, what do you think I'm using right now? Also, what's too much work? Registering on a forum? Copy/pasting the letter and edit the name? Is it so rare for a company to have a rep register on a forum?
Anyways, I agree that it seems shady and all, but a quick Google search led me to this xda member receiving the product. Of course, he's the only one so far that I can find via quick search.
http://forum.xda-developers.com/showthread.php?t=914272
And then Rearth's official blog posted that review along with other user reviews plus the link to the review (most to AndroidForums):
http://rearthusa.com/blog/?cat=120
You could just give them a call and ask for Blake.
http://www.bbb.org/north-east-louis...ing-services/rearth-usa-in-monroe-la-90004664
It's the OP's choice anyways, you can send him my way if you don't want to do it. I'm kind of interested on how good this case is after looking at some reviews of the Evo version.
DKYang said:
How'd you get that idea? If you work somewhere you could use that address. Oh and I know it's the internet, what do you think I'm using right now? Also, what's too much work? Registering on a forum? Copy/pasting the letter and edit the name? Is it so rare for a company to have a rep register on a forum?
Anyways, I agree that it seems shady and all, but a quick Google search led me to this xda member receiving the product. Of course, he's the only one so far that I can find via quick search.
http://forum.xda-developers.com/showthread.php?t=914272
And then Rearth's official blog posted that review along with other user reviews plus the link to the review (most to AndroidForums):
http://rearthusa.com/blog/?cat=120
You could just give them a call and ask for Blake.
http://www.bbb.org/north-east-louis...ing-services/rearth-usa-in-monroe-la-90004664
It's the OP's choice anyways, you can send him my way if you don't want to do it. I'm kind of interested on how good this case is after looking at some reviews of the Evo version.
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If i worked for a company, I wouldn't be suspicious by mass emailing users of a forum telling them to send me their addresses. It's just not very trustworthy.
It's the internet, people can pose as other people. Again, this is just for a free case, you shouldn't have to go through a WHOLE hassle process just to verify something. They could just went to the market place or the general forum and make a general post in regards for people to test out their product.
Approaching users of a forum via Private Message is not a good practice. It's suspicious. Especially when they never made any posts or contributed to XDA. They have no recognition around this community.
I could easily make a spoof account and say im a representative from Case-Mate and that I want you to test a upcoming case that we haven't announced. I want you to test our Case-Mate Barely There case before we announce it.
Would you easily just give someone your address? It could be a friend of yours who simply hates you and wants your address. It's not a smart idea to be so free to give your address away.
Ordering something online? Yeah. If they're a massive corporation and its something I can trust, I have no fear of giving my address away. To a stranger? not happening.
zephiK said:
If i worked for a company, I wouldn't be suspicious by mass emailing users of a forum telling them to send me their addresses. It's just not very trustworthy.
It's the internet, people can pose as other people. Again, this is just for a free case, you shouldn't have to go through a WHOLE hassle process just to verify something. They could just went to the market place or the general forum and make a general post in regards for people to test out their product.
Approaching users of a forum via Private Message is not a good practice. It's suspicious. Especially when they never made any posts or contributed to XDA. They have no recognition around this community.
I could easily make a spoof account and say im a representative from Case-Mate and that I want you to test a upcoming case that we haven't announced. I want you to test our Case-Mate Barely There case before we announce it.
Would you easily just give someone your address? It could be a friend of yours who simply hates you and wants your address. It's not a smart idea to be so free to give your address away.
Ordering something online? Yeah. If they're a massive corporation and its something I can trust, I have no fear of giving my address away. To a stranger? not happening.
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I understand why it seems shady, didn't I say that in my previous post? *Looks back* Why yes I did. So no need to waste your time to explain it. Geez.
Anyways, I provided information for the OP to go by. So that's that. It's his choice to make anyways. If you consider a quick 2 minute search such a hassle, then okay whatever, that's just you.
In reply to the suspiciousness regarding the method of contact. I apologize if it made anyone feel uncomfortable. Additionally, I didn't mass spam anyone. I sought through the entire forum and selected around 10 individuals who I felt would contribute a worthy review to the community. I could post my own review of the product but that doesn't carry as much credit does it?
Again, I apologize for this chosen method of contact. However, you won't have to worry about that method anymore in the future. We are setting up our official review request option on our new Website, and we will allow users (such as yourselves) to come and request to review one of our products if you like. But of course, we will only select a number of reviewers per week and will include only those individuals we feel will truly post a worth while review for others to view.
And I assure you all that I will be contributing much more to this community from here on out.
Well, we will see if its a scam, If he wanted my address he can easily look that up on the web. (note sarcasm)
doesn't sound like a scam, just a company trying to get xda publicity for their product by sending out a few free ones. op has over 2k messages to his name, so has some reputation here. you should actually be kinda honoured. if in doubt, set up a new email address and contact them asking for a phone #.
it's called marketing and all that jazz
MarkusPO said:
doesn't sound like a scam, just a company trying to get xda publicity for their product by sending out a few free ones. op has over 2k messages to his name, so has some reputation here. you should actually be kinda honoured. if in doubt, set up a new email address and contact them asking for a phone #.
it's called marketing and all that jazz
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yea, not too worried at all
i just gotta get my Nexus S soon. enroute, here Tuesday
(had a t-mo NS, now the white AT&T NS)
Probably not a scam. I bought their case and love it. Great service as well. Consider yourself lucky to have the opportunity to receive a case in exchange for a review.
Sent from my Nexus S using XDA App
peeturr said:
Probably not a scam. I bought their case and love it. Great service as well. Consider yourself lucky to have the opportunity to receive a case in exchange for a review.
Sent from my Nexus S using XDA App
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Yes I'm pretty excited. New phone and a free case, sounds good to me. I'll also do a case mate pop case and incipio feather review.
Update. Site is a scam and asks for wire transfer.
Just ordered the tf700 from there for my daughter. Price is insane low for the 64gb, just not sure how trust worthy they are.
Used my wifes cc and there worry part is this.... it did not ask for phone number. All the other info was regular info, address, email and bla bla bla
Not 5 minutes later she gets pop up on her phone for a chat invite from easy electronic store. i saw it on the screen as she read it and said WTF, not seconds later she lost the pop up. I dont know what it was or where it came from. I cant find anything on her phone to see where it came from
I guess well see if the tf700 comes. If it does ill be ordering another for my other daughter so im crossing my fingers
I was looking at the site easyelectronicstore.com
I dunno there my friend...if it were me I'd cancel that credit card charge immediately.
What's the old saying:
"If it looks too good to be true"
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harveer123 said:
Hello, did you ever receive this product in the end??
This would be really helpful information..
Thanks,
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Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
carhigh said:
Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
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Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
Considering that the two color options are "black" and "white" (two non existant colors on the tf700), I'd say it's probably not real..
harveer123 said:
Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
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LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
carhigh said:
LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
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Yeah I know what you're saying I've been trying to look for the same thing, they're apparently selling iPhone 5's for £300 - BARGAIN OF THE YEAR! If it's legit that is... Cheers mate hopefully this'll help!! Good luck!!! I look forward to the *hopefully* all clear (Y)
EDIT: Should point out - a good observation on the Black/White colour availability on ALL products across the website but I done some searching they've been up as a website for about 28 days - no reviews - so looks like we're the guinea pigs of this site so we'll find out soon enough.. I checked it through this: scamadviser.com/ - go to 'check webiste' and type in www[dot]easyelectronicstore[dot]com
SECOND EDIT: I know I keep editing but I'm realising more bits and pieces that may help put two and two together. From a programmers point of view; adapting on the above colour availability 'black and white' across the site.. the actual 'Availability' read's 'In stock' as a drop down box. This should not be the case as the customer cannot choose whether something is in stock or not but we should only be able to view this information. So either poorly designed web pages or scam. - I've been talking to a 'representative' and they're saying all the right things but I guess overall we'll just have to wait and see..
BTW, i found this thru the google shopper app on my phone. Otherwise i can not find any other info on this retailer
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
r3p34t3r said:
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
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The site says locations in Virginia and the UK...
Still say it looks shady...
I just looked the site up a few minutes ago & I was concerned about the contact number, it's a cell/mobile phone number not a direct land-line,which would raise my suspicions, I sincerely do hope ALL goes well & your product reaches you though I am concerned....
P.s.why don't you give them a call on the phone number the site gives you?(I didn't include it in my post incase I done something wrong)
Do not order from this website
Easyelectronicstore.com is REMARKABLY a lot like superstoregadgets.com both websites have both US and UK addresses (although superstoregadgets.com didn't have a US address a month ago) I was really excited about the price at first too since it was so cheap but when I went through their checkout process just to see how much they would charge for shipping I received an email saying this:
"We thank you for your order# (New ASUS Transformer Pad Infinity TF700 64GB 10.1" Android Tablet), and we want to inform you that your order has been received and confirmed, packed and will soon be ready for shipment, but we are unable to process your credit card because of the issues we are presently facing with our credit card processor, due to large volume of order we are receiving at this promo period, and no COD anymore, to complete this order, we need to receive your payment before we can ship out your order, all payments are to be made via Online Money Transfer (Western Union or Money Gram)."
Funny thing was...I never even entered any payment information yet. So I did some searching and the UK address for superstoregadgets had been used by several other online stores in the past and people had ordered stuff from them and never received their products.
Easyelectronicstore.com doesn't even have any certifications. Just a picture of a "safe and secure" badge on the page that doesn't even link to any agency that would support any confirmation that the site is legit. Just like with superstoregadgets.com when you search for the address on google you get no other indication that the website has an online presence or notoriety.
I SERIOUSLY BELIEVE THAT EASYELECTRONICSTORE.COM IS A SCAM. IF YOU HAVE ORDERED FROM THEM I WOULD SUGGEST IMMEDIATELY TRYING TO GET YOUR MONEY BACK AND I WOULD SUGGEST INVESTIGATING INTO POSSIBLY PUTTING A FRAUD ALERT ON THAT CARD.
It's better to be safe than sorry.
Yeah I think it is a scam. Luckily used cc instead of debit so I should be good to go. Gonna wait till tuesday and if I dont have anything from them im gonna try and call and then ill call my cc co.
My wife got the chat invite again today when she was out and it disapeared before she could get a screen shot for me.
Yup just got the email asking for wire transfer. She is calling then cc co in a bit
Well bud thanks for flagging this dodgy company for the rest of us ,suppose it was to good to be true....
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
"Yeah we have a minor issue with legitimate transaction methods not currently being done at our store, just send over a ball of twenties and we will get right on that super-special sale we have going right now... Send it by tonight and we will throw in a dock for free!"
Yea you know something is up when a professional email from customer service is just one giant run-on sentence with improper grammar.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Updated title hope it shows up in Google searches for others.
Cancled cc and put that to rest.
Amazon seems to be out of stock. I got time so ill keep watching
How much did the charge for the tablet on their site?
hi guys
i am planning to buy a new phone soon, probably a China one. i have already checked many china shops but most of them do not look like a safe place for spending a couple hundred euros, and paying with paypal is in many of them impossible.
so would you be so kind and share your expirence with chinapadmall, because i was unable to find any useful information on the internet. at a glance they look different from most of china shops and paying with paypal is also possible.
just another question: probably i am going to buy either a iocean/OU Sheng X7 or a UMI X2. which one do you think is better in term of build quality?
thank you for help
I personally would keep away from Chinese phones, generally because they tend to not have any support afterwards. I looked through this site and however designed/presented nicely, the reviews are mostly of customers asking questions about the product. They seem to respond back though so that may be a good sign (even though they're using the reviews section as a forum, which is deceiving). Sorry for not exactly answering your question, but that's just my 2cents.
Do you mean "China" or "china"?
Either way, I wouldn't want to touch any China-made products left alone spending "a couple hundred euros" for it.
first of all thanks for your reply.
i meant China of course.
you are probably right about support ,sadly not so many own those phones. actually i am buying that kind of phone, because in last half year i lost two phones (they were both stolen by somebody). now i do not want to spend much money on a new phone.
including taxes and DHL shippinig i can get a full hd phone for approximately 220€ (about 290$), and that is why i am interested in buying China phone.
i will have to think a bit and search the internet, whether it is worth buying cheap phone and hooping for best, or spend at least twice as much money for Nexus 4, Sony Xperia Z, or other flagship devices.
I've bought my goophone n2 here in chinapadmalL and pay with paypal.It's safe.
And I'm also interested in iocean X7 and a UMI X2,but the pre-order does not begin,do you know the exact date? cause I don 't want to wait a long time .
I use dx.com for my China gadget shopping. They are trustworthy and have a decent support staff as well as forums. They accept paypal. The only downside is sometimes the shipping can be slow but anything shipping from Hong Kong is generally slow. They have name brand Android phones as well.
i am also interested in buying umi x2, iocean x7, or t he jiayu g4 advenced, but the problem is also the availability, and the release dates are not actually unknown.
and about the dx.com i must agree they are trustworthy, buty normally it takes long to receive your staff, but the problem is they do not have so many phones like other sites.
I would not buy AT CHINAPADMALL
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
I bought an Umi x2 from them 5 days ago. My order is still 'in progress' and not been posted despite me paying $20 for express delivery. I'mnot happy with their service.
UMI X2 32G rom 2G ram the umi company will stop produce for 3-4 weeks.so if you bought this phone don't dream they will ship.
Sent from my SHV-E120L using Tapatalk 2
Latest scam chinapadmal.com
now you do not answer or my email or to chat, no nothing, this store chinapadmall.com is a SCAM, they're FRAUDSTERS, they send defective phones, then put them back when they stay with the phone and your money and do not respond. I would not buy ANYTHING IN CHINAPADMALL.COM
hope can help you
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
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I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
Chinapadmall estafa
[email protected] said:
I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
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address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
I think I know where is the problem
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
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joder007 said:
address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
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I think I know where is the problem, the problem is not CHINAPADMALL.COM didn't answer your questions, it seem you returned the phone to the wrong address ( wrote in the package?).
if you purchased the phone via paypal in the store, it is better you follow the refund and return rules of paypal. you should dispute in paypal and ask for return and refund, paypal will show you the address that you should send to. remember never do not send to the address wrote in package. if over 45days, it is better you contact their after service for address before you sending. as I know, many package sent from China the address wrote on package are address of POST AGENT COMPANY, not the real seller, because the agent handle all for seller, seller only need prepare the package for picking up.
i suggest you keep contact CHINAPADMALL.COM , tell him the tracking info, ask him for help for find the package. if sent to the POST AGENT, they also can have it back, but will take many times, it is possible to get your money back, CHINAPADMALL.COM wont let you lost money, as I know my friend got money back and got a coupon for compensation and he made a new order with the coupon( 8USD discount for any item).
hope can help you, and be patient you will get money back soon....
Chinapadmall estafa
good to let you know that chinapadmall scam remains the same, I have sent the phone told me, will not return my money, do not send me the phone defective or sent me to the beginning or answer emails or chat, we that happen to me, they want to keep the money and not send anything. The explanation that they're scammers and they were misled as to the mobile oem butterfly to everyone who sold him no responsibility, go to the utmost account and that's it if you want to claim something looks to China and talk to them, **** that children of ..... THIEVES, SCAMMERS, ...
PS: I should have some form of official or judicial claim a refund of my money or sending mobile. The truth is that after this experience cost me a bit to buy mobile in china and you run the risk of having a problem and that the store is a scam as chinapadmall and not do anything responsbles. Greetings friends. And now you know NOT BUY AT CHINAPADMALL.
Beware from china phones
Sent from my WT19i using xda premium
If I Have Helped You Can You Press
.
.
THANKS BUTTON
.
.
To support Me.
In the end chinapadmall is good 100% recomending
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
That's really good news
joder007 said:
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
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:good: that's great, I told you before, they will refund your money anytime, even over 45 days after payment. chinapadmall.com are looking for long term business, not one time. reliable!!
I have no problem with china mobile. Nice power for third price of regular brands with good workshop quality. Only problem is support...
.My phone I received from om them was faulty and they have asked me to return it to them. I have done by DHL but it seems to be being held in customs in Shenzhen. Is it legal to return a phone from UK to Shenzhen? Why would customs hold it?
Perhaps it just takes some time for clearance?
I just wanted to let you guys know about the poor experience my friend has had with this company. I will start by saying that I have used the service before and was very satisfied. So when my friend's Galaxy S4's charging port failed I recommended mobiletech to her. She sent the phone in and that is where the fun began. She did receive an email saying that the phone was received, fast forward two weeks and she has heard nothing about the phone, she emails them and gets no response. After a few days she finds a number and calls. She is told that "Josh" is out and will return her phone call. She finally gets a phone call back the next day and is told that the part had to be ordered, she then inquires why she was notified of the delay, they apparently have nothing to say about that. She was told that they expected the part to be in within the week and that she should have her phone back in about a week. Two weeks have gone by and again no word, not calls, no emails, nothing about what is happening with her phone. IT HAS BEEN OVER 5 WEEKS!. Of course I feel responsible because I recommended her to this company. I am also disappointed because I was going to send a phone in the get repaired. I know a lot of people have had good experiences with this company, as have I, but based on this recent experience I would caution you guys about using them. I will update this post if anything changes.
A moment of silence for your friend's S4
axljohn said:
A moment of silence for your friend's S4
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lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
shadowcreeper_1 said:
lmao, thats why you should never ship things to get repaired. youtube it first,if it looks easy and you can handle repair, knock your self out. or go to a local phone shop
Sent from my SAMSUNG-SGH-I727 using XDA Premium 4 mobile app
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This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
hd779 said:
This is a fairly well known company around here, and like I said I used them before with no issue. Another week has gone by and she still has heard nothing. I was secretly hoping that someone from there would see this post and maybe look in on the issue, but I guess not. I guess I will have to start leaving negative reviews around the internet and see if that gets their attention.
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Dang still? what a bunch of scums. hope they rot in hell for doing that. hope you get your phone back.
My device:
Samsung Galaxy S2 Skyrocket (rooted)
Rom:AOSP
Carrier:At&t
Dont forget to thank me if i helped
My negative review...
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
xFLiP227x said:
Sorry to hear about your friend's problem with this company. I'm going to write about my experience with this company...which I have to say is just as negative. In short, I placed an order with them to remotely fix my EFS. After setting an appointment up, I never heard another word from them; even after emailing them....STILL NO REPLY. So I was thinking about titling the post...
"Beware Mobiletechvideos! 2..."
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It's strange with all the great reviews this would be happening. My phone was signed for on Wed and I haven't heard anything but I wish they'd just say they received it (someone signed for it) so I'm hoping come Monday I'll here something. I paid for faster service and haven't heard back via email or phone yet
Mobile Tech Videos - what's up??????
I sent my Galaxy sIII in to them for a "hard brick" problem (yes I tried all OTHER ways before resorting to this). The Phone was sent on 7 July and they received it on 9 July. When I logged on it was shown as being "completed". I had hoped that the phone would be returning shortly. After a week still no phone. I sent them emails..... no answers. I called them and left voice mail...... no answer. I contacted them om Facebook... no answer. I had thought, from people on XDA, that this was a legit service but now I am having second thoughts. If I don't hear from them soon I'll just deny the credit card payment and cut my losses. This really sucks. I hope no one else has this bad of an experience.:crying: :crying: :crying:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
jrc2 said:
I saw somewhere on XDA that they were in the process of relocating and once that was finished they would be able to get everything done since they are so backed up.
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I sincerely hope this is true, I just sent my phone for efs repair to them last week with no updates on them "awaiting shipment". Found this thread through google and just hoping to get my phone back now
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
connexion2005 said:
Hi guys/gals!
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Order #24129. I called, it had a damaged logic board, but was able to get it booted again. Asked if you could remove root, and reset things so I could get my warranty to cover the replacement. Then it was supposed to be sent back. Maybe it is en-route? Also, there was talks about a partial refund since not all services could be rendered.
Any updates hopefully?
Glad I found this, I was worried from the lack of response or progress on my order. My order number's #24137
Here is an update:
My friend got her pone back about a month ago, she was told that a former employee broke the screen on her phone and hid the phone rather than take responsibility. Mobiletech fixed the screen free of charge and the original problem and shipped the phone back. The phone is now working great. Of course my continuing concern is that had attempts to contact been return in a timely manner this probably would have been resolved sooner. I hope this is a lesson learned.
How do I get ahold of these guys at Mobiletech?
I have emailed them and called and I can't get a hold of anyone at Mobiletech. Does anyone know if they are still open?
Dissatisfied with Lack of Communication
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Hey Josh,
I am a customer of yours (order# 24225) and I gotta say my experience has been a little less than pleasant. I run a cell repair outfit and I had my JTAG tech out on vacation. So I decided to try you guys out since I had seen your videos, and heard ok things about you on XDA.
I understand that you guys are in the middle of a big move but this is the exact thing that you should have as a large post on your main page or at least your payment page. This should also be something that you anticipate when you are still selling "Rush Service" which I unfortunately paid for. Hire more customer service staff during the move so that you can at the very least communicate with your customers. I have had a phone with you for 4 weeks and have had to fight to get any response at all. Many times I have sent emails, and left voicemails and I haven't gotten any response at all. It wasn't until today that I finally got someone on the phone to get an update and they told me that they would have to call me back as your computers are not up. I understand the hiccups and hangups that moving can cause but it is unacceptable that you don't prepare for this and at least have your people doing regular callbacks to customers to keep them updated. My outfit does approximately 50 repairs a day for people local and shipped in and we make it a point to at least call every day or two to let people know what is going on. I also only employ 3 other people so I know this volume at least can be handled with minimal staffing. It just requires a customer-centric attitude from your employees.
All in all my Note 3 has been with you guys for over a month now and I have been promised call backs, told on numerous occasions that it will "ship this coming Thursday" (Been told that for 3 weeks now), and sent emails/left messages that do not even get a response. I am sure you guys know what you are doing and are quite skilled at reviving hard bricked devices. I also know that it is not easy so I commend you for building a business around it. Your lack of communication and ability to deliver what is advertised, and what your employees told to your customers within a reasonable amount of time is what I am disappointed about.
I am still waiting to hear from someone who promised they would call me back in an hour. That deadline has passed by about an hour. Hopefully we can at least get some resolution on XDA going because reaching you guys directly and expecting accountability is obviously out of the question.
Thank You,
Collin
I just checked in with Collin are there any other order numbers anyone wants checked out?
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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#24107
Thanks.
Week of 25 August and they're still avoiding us
connexion2005 said:
I just checked in with Collin are there any other order numbers anyone wants checked out?
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First of all, Order 24289
While you're at it, call every customer with an order older than 4 days--or less, for the poor bastards that paid you extra. Explain the nature of the delay, take ownership of your selfish blunders, tell your customers that you are human.... just do something. Avoiding messages and phone calls makes you look like a total asshat, when you're probably just a little scared of confrontation. I get it, but you need to stop that.
Also, you need to add some HUGE banner text to your website informing other potential victims of your halt in operations. The smart & ethical thing to do would be to disable ordering altogether while you figure out the best way to remove your head from your fourth point of contact.
connexion2005 said:
Hi guys/gals!
OK, let's get some things sorted out for everyone here! What are your order numbers? I actively monitor another thread here on XDA but didn't realize this one was going so I'm glad I searched for it. It is 100% true we are relocating to our brand new facility on a large section of land that I purchased and I've been contracting the entire project. Although it is an exciting transition, it's been tougher keeping up with emails and communication so I am very grateful for everyone's patience. As most know, we run a clean operation and this is unusual for us so I do apologize for the inconvenience a small percentage of you have had bestowed upon yourselves. So, we have around 3 weeks remaining on our build and we plan to be into the building and running completely out of it the week of August 25th and onward. This process has been rolling since mid-March so the end of it is greatly welcomed by my team and my family! I greatly appreciate the customer base we have of loyal XDA patrons and the likes of many other online avenues. In addition I'm hiring 2 employees to add to our team to better assist our customers in the future for better customer service. I look forward to completing that transition and continuing to uphold the high standards we have set and come to be known by in the future.
So, what are your order numbers? Let's see about making this a response thread for those having trouble getting updates from us.
Thanks!
-Josh
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Click to collapse
Hello my order number is #24437. While you didn't update your website until the 27th of August I believe, I mistakenly shipped it too the old address two days prior to the 27th and with no reply or word back from you guys I am really worried. Please get back to me.