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t-mobile sent me an empty box!!??

So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.

We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.

GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
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Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App

That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.

brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
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Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."

Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.

Hopefully it was the worst screen bleeder / rebooter ever.

wow i'd be so upset. good luck bro

wow. this is ridiculous. I hate thieves..

My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?

graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
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Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App

UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.

grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
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Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App

TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees

nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App

nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw

TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.

To the people that swapped for Sensation

Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.

momentarylapseofreason said:
Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
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No one? Not one phone has had bad screen-bleed until I got this one. To those that mocked others for "exaggerating" how bad it can be, shut your face. This is HORRID. The upper left corner of my screen is the same color as the grey USB connection notification in CM7.

Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App

I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App

who did you contact? gota number or email?

Did they make you send the g2x back in these cases? I've heard a few times that past the remorse period they just let you keep the phone and give you a sensation...
Sent from my LG-P999 using XDA App

jr2002ws6 said:
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
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Please do tell how to make this work....PLEASE.

Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App

I was one of the lucky ones to get a Sensation and keep the G2X while still remaining out of contract. I posted my story about 6 weeks ago. You can find it by looking through my history.
I talked to a guy in retention after I exchanged for my 4th one. I was pissed off and wanted a different device and the representative offered a Galaxy S 4G but immediately stated it was not a comparative device since it wasn't dual core. He went on to tell me if I wait until next Thursday, I can call back and exchange for the Sensation since its the only comparable device. I talked to this guy for a long time and he was very knowledgeable when it came to phones. He told me that my account was notated and to call back next Thursday.
I called back on Thursday and spoke to retention again. The last I talked to told me the system would not let her do that but she did see the notes on my account. She told me she was going to email the original representative and have him call me. I waited 24 hours and didn't receive the phone call.
I called retention again and was lucky enough to get another cool ass representative. This guy tried every way possible to get a Sensation in my hands but in the end he couldn't do it. I thought for sure I was screwed and the game was over. He then put me on hold to talk with his supervisor.
When he came back on the phone he told me they are going to send me a Sensation because when I talked to the first representative, I was still within the 14 day return period but that representative told me to call back a week later. I don't understand how they came to that conclusion because I gad already had the phone for almost 2 months.
After he told me this he then put me on hold because he had to go over to his supervisors computer to complete the transaction. I asked him if I should send all the accessories and box back with the G2X and he told me I didn't have to send it back since there was nothing they could do with it. LG will not except any devices back if there outside of a 30 day period. Before hanging up I asked him one more thing. I asked if I was still out of contract and he said yes. It was a happy day.
In the end, T-mobile ate the cost of the Sensation. What other carrier would do that? Probably none.
Sent from my HTC Sensation 4G using XDA Premium App

After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App

What is the number for corporate or retention departments?

pettigrew95 said:
What is the number for corporate or retention departments?
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Just call customer service and ask to be transfered to the retention center
Sent from my HTC Sensation 4G using XDA App

Easiest way to get to customer retention is to tell the computer voice you want to cancel your account. She then says, "Ok then, Ill get you right over to someone who can help". Boom, your at customer retention.
Sent from my HTC Sensation 4G using XDA Premium App

randyschwimmer7 said:
Please do tell how to make this work....PLEASE.
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I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!

jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
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Which thread!?! I need this number!! Thanks for helping us out here!!

Removed upon request.

jr2002ws6 said:
Try: xxx-xxx-xxxx
I think that was the number after searching back through some posts.
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Please remove the number from your post. Now some kid has started whining saying he called corporate and they wont give him a sensation and he knows others on xda have been given one. If anyone who's not completely lazy or stupid wants it they can find it.
Sorry I also was feeding the fire but I removed my posts after reading that crap.
Sent from my LG-P999 using XDA Premium App

jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
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Click to collapse
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
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I bit the bullet. Since I have been a customer for so long, they gave me a 1 year discount ($402 and change). I had my 2 day old G2X up for sale at $300 for maybe 20 minutes and already have a guy coming tomorrow to buy it. Out of pocket $100 bucks isn't too terrible.

Man. My experience ia this... Had g2x, sold g2x for sensation. Hated the sensation all 3 had horrible wifi and screen weirdness. Not to mention two types of screens.. Now I'm back to the g2x. It may not be perfect, but its a heck of a lot better than the sensation imo..

SimplyElectronics.net (Any idea how I could recover my money)

Ok, I guess the story with SimplyElectronics is very well known so please let's not go into the discussion of why I didn't choose a trusted seller. I used them because like anybody else I found the HTC One X 200eu cheaper than in my country.
Anyway, to get into the point. I bought this phone from them and there was a problem with GPS so they agreed to give me full refund when I send it back to them. I sent it back but they kept the phone and never gave me refund. I started Paypal dispute but they fooled them that they have never received the phone although they told me they received it in good order. After Paypal closed the case in their favour, they told me that they will give no money and no phone back. They told me to go to Paypal to give me my money back.
My question here goes to British people. Do you know of any collection service in the UK, legal or illegal, I don't care, even if it's the mafia, that's fine with me, who can do the collection for me, either by forcibly getting the phone back from them or the money? I have no other option unfortunately so this is my last resort and better than nothing. I know that I can have this kind of 'service' here so most probably there must be something similar in the UK.

No relatives in the UK? If you have then it might be an option to use them to take this company to the small claims court. I think the limit is £500 but I stand to be corrected.

Where are they based?
Sent from my GT-I9300 using xda premium

No relatives but even if I had, I don't want to involve anyone with my problems. I prefer to give half the value to the mafia and get the other half. At least here, it is the only option to get justice. Police and the law fail, lawyers and courts will cost much more.

There are no "mafia's" here... lol
Sent from my GT-I9300 using xda premium

At least that's not what we call em
Sent from my GT-I9300 using xda premium

Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.

Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium

hungry81 said:
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
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That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.

slking1989 said:
Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium
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Yes it was signed for but unfortunately UK postal service don't update online tracking information so Paypal cannot verify the delivery and they denied to Paypal that they received it although they acknowledged delivery to me. The postal survey to prove that it was delivered takes 2 month by the British postal service and the authorities here depend on them for the info so they can't help them. After 2 months Paypal will not bother with me.

Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium

slking1989 said:
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium
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Is that th same as royal mail? if yes, I've emailed them long time ago but they don't even reply. Even from the Postal service here they tried to call them directly and they didn't help. They said, please follow the protocols and file in your reports. Which take 2 months to complete. I know they could provide the info easily but they don't want to do it.

If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
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slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Thanks.
They are in Surrey.
Here is the full address:
Simplyelectronics Ltd
C/O MIQ Logistics UK Ltd
Unit 1, Alpha Way,
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
Do you have any idea how I could get written confirmation from Royal Mail that they have received it? But this has to be done within a week. Paypal told me I can appeal within 10 days if I get this report. I have 7 more days for this.
I will try calling them tomorrow morning then but I doubt they can provide written evidence. Maybe they just tell me that it has been received but I don't think they will give it written now. I will try though. Thanks for the suggestion.

andreasy said:
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
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Oh ok then sorry about that ignore my rant and good luck with getting some justice.
Sent from my HTC EVO 3D X515m using xda premium

slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Click to collapse
Thanks again for droping the idea. I called them today and although it was very hard to get through (all options where going to dead end and automated messages only), I finally mamaged to randomly select an option and they guy there was so helpful, that he even emailed me the receipt showing the name and signature of the guy who received the package. Imagine that with the official procedure that would take 2 months.
I forwarded this to Paypal but I don't know if they will accept it now. As I said, I believe that they prefer to stay with their side so let's wait and see their excuse this time. Normally there should be an appeal option in the clain page but for me it's missing and they can't tell me the reason. I attached the pdf on dropbox and now I just hope they will see it and be willing to help.
I'll keep you updated and I'm buying beers if I succeed

Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium

slking1989 said:
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium
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Good news. Paypal has accepted the information and reopened the case allowing me to appeal. They made a mistake though and showed that the seller appealed instead of buyer. Technically thinking, that worries me again. I notified them and now wait with my fingers crossed.
If they just want to help the scammer they may come back with a bunch of excuses but since I am now in this path, I want to be optimistic.

Im sure they will back you up on this one. I dont they they will risk themselves being in **** over a duspute you WILL eventually win. If they dont accept your appeal they may well be getting themselves into trouble. Seeing as you have provided them with written proof. Im sure they will ask s.e to provide there proof of refund or return. Which they cannot do. So i imagine they have the same time period as you "10 days" to provide thier evidence. So i guess its just another waiting game before you get your money or phone
Sent from my GT-I9300 using xda premium

Well chuffed for ya mate. Im no expert but im sure by this time next week the appeal will be resolved in your favour. As more often than not paypal will not reopen a case unless there was a strong chance of the appealer winning.
Sent from my GT-I9300 using xda premium

why was the money returned??

so i checked my bank account and the money that was spent for the nexus 5 was returned to my bank account?? what could be going on, it still says pending on the google page for my order.

Google put a pending transaction on the account to check funds are available and I believe it only lasts a couple of days before being removed.
Sent from my Nexus 7 using Tapatalk

aindow said:
Google put a pending transaction on the account to check funds are available and I believe it only lasts a couple of days before being removed.
Sent from my Nexus 7 using Tapatalk
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lets hope thats what it is =( im really worried now. hoping it did not get canceled or anything like that.

HRodMusic said:
lets hope thats what it is =( im really worried now. hoping it did not get canceled or anything like that.
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You could always call and ask.
Sent from my Nexus 5 using Tapatalk

aindow said:
You could always call and ask.
Sent from my Nexus 5 using Tapatalk
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im gonna do that, gonna give till the morning, hopefully it ships this morning.

HRodMusic said:
im gonna do that, gonna give till the morning, hopefully it ships this morning.
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positive thoughts :fingers-crossed:

Yep Google pre auth your card to ensure its a working card they ONLY debit your account once the phone is shipped. As such the money for the phone will sit on your account as an auth amount taking it off your available balance. When Google don't collect the money it becomes avail again. Once the phone ships they will debit your account again for the full amount again and collect the funds this is it will show on your account as a transaction you can see.
Sent from my Galaxy Nexus using xda app-developers app

Free Nexus 5?

I'm afraid that you have been determined to be unfit to acquire the nexus 5. Better luck next time.
Sent from my SM-N9005 using XDA Premium 4 mobile app

From a technical standpoint it's illegal in many states in the US to fully charge a customer for an item that has not shipped direct to them (meaning it's no longer in the possession of the retail seller). Not every company obeys that law as they should hence the concept of a pre-order payment status in some situations. Pretty sure that Google does the pre-authorization hold for the price of the devices they sell to ensure the money "is there" at least when the order is put in place so they aren't just holding a device for you - you might not actually be able to pay for it at that time, and if another customer is then why screw the other customer out of the potential purchase, for the most part.
See how that works?

Enddo said:
positive thoughts :fingers-crossed:
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well good new everyone!! phone got shipped today!! and its looking like a got a free nexus haha! google is awesome, im sure they will charge me later.

HRodMusic said:
well good new everyone!! phone got shipped today!! and its looking like a got a free nexus haha! google is awesome, im sure they will charge me later.
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congrats man :highfive:

Can't believe Verizon is doing this to me!!!

I am so pissed. Long story short. I ordered the s6 through Verizon, got the phone and it was great until the 10th day. I started having issues. So I told them and they said they'd send me out another. I told then I absolutely do not want a refurbished phone and they guaranteed me it would be a brand new one. Wtf do i get the next day? A refurbished piece of crap that had scratches all over when 3 different reps assured me they'd be sending me a new one. I called them back pissed.
So after hours of talking on the phone I get them to send me a brand new one that would come in the white box. They told me it would arrive on may 29th(which was 10 days away) because they were all on backorder waiting for the shipment from Samsung. So I've literally been calling every few days asking them what the update is and every time a diff rep just tells me that the order is placed and everything but it's still on backorder. This has happened 3+ times now.
It's been 3 weeks now and I just called again and told them this is it I've had enough and the guy tells me for some reason the order never processed because of some terms and conditions crap so he said he has to figure it out with his supervisor. I can't believe this seriously. Are the people at Verizon the dumbest individuals in the world or am I being toyed with here?
Sent from my SM-G920V using XDA Free mobile app

Everyone's experience is different but I come from both sides because I have been through it all with VZW. My mother went through something similar with her edge when she got it. The phone wouldn't hold service and she fought to no end to get brand new one and they actually sent her a new one. She didn't have to wait and got it overnight, now why they are giving you the hardest time in the world who knows and it sucks that you got a damaged device. All I can say is be patient and be glad that you got them to budge for a new one because it doesn't happen often.
Sent From My Rooted Galaxy S6

Didn't you post this in the general section too?

Nick281051 said:
Didn't you post this in the general section too?
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He's widely known for double spamming silly threads. Nothing new here. Lol
Sent from my SM-G920V using Tapatalk 2

hopesrequiem said:
He's widely known for double spamming silly threads. Nothing new here. Lol
Sent from my SM-G920V using Tapatalk 2
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How is this a silly thread? It was an accident buddy.
Sent from my SM-G920V using XDA Free mobile app