Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
momentarylapseofreason said:
Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
Click to expand...
Click to collapse
No one? Not one phone has had bad screen-bleed until I got this one. To those that mocked others for "exaggerating" how bad it can be, shut your face. This is HORRID. The upper left corner of my screen is the same color as the grey USB connection notification in CM7.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
who did you contact? gota number or email?
Did they make you send the g2x back in these cases? I've heard a few times that past the remorse period they just let you keep the phone and give you a sensation...
Sent from my LG-P999 using XDA App
jr2002ws6 said:
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Please do tell how to make this work....PLEASE.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I was one of the lucky ones to get a Sensation and keep the G2X while still remaining out of contract. I posted my story about 6 weeks ago. You can find it by looking through my history.
I talked to a guy in retention after I exchanged for my 4th one. I was pissed off and wanted a different device and the representative offered a Galaxy S 4G but immediately stated it was not a comparative device since it wasn't dual core. He went on to tell me if I wait until next Thursday, I can call back and exchange for the Sensation since its the only comparable device. I talked to this guy for a long time and he was very knowledgeable when it came to phones. He told me that my account was notated and to call back next Thursday.
I called back on Thursday and spoke to retention again. The last I talked to told me the system would not let her do that but she did see the notes on my account. She told me she was going to email the original representative and have him call me. I waited 24 hours and didn't receive the phone call.
I called retention again and was lucky enough to get another cool ass representative. This guy tried every way possible to get a Sensation in my hands but in the end he couldn't do it. I thought for sure I was screwed and the game was over. He then put me on hold to talk with his supervisor.
When he came back on the phone he told me they are going to send me a Sensation because when I talked to the first representative, I was still within the 14 day return period but that representative told me to call back a week later. I don't understand how they came to that conclusion because I gad already had the phone for almost 2 months.
After he told me this he then put me on hold because he had to go over to his supervisors computer to complete the transaction. I asked him if I should send all the accessories and box back with the G2X and he told me I didn't have to send it back since there was nothing they could do with it. LG will not except any devices back if there outside of a 30 day period. Before hanging up I asked him one more thing. I asked if I was still out of contract and he said yes. It was a happy day.
In the end, T-mobile ate the cost of the Sensation. What other carrier would do that? Probably none.
Sent from my HTC Sensation 4G using XDA Premium App
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
What is the number for corporate or retention departments?
pettigrew95 said:
What is the number for corporate or retention departments?
Click to expand...
Click to collapse
Just call customer service and ask to be transfered to the retention center
Sent from my HTC Sensation 4G using XDA App
Easiest way to get to customer retention is to tell the computer voice you want to cancel your account. She then says, "Ok then, Ill get you right over to someone who can help". Boom, your at customer retention.
Sent from my HTC Sensation 4G using XDA Premium App
randyschwimmer7 said:
Please do tell how to make this work....PLEASE.
Click to expand...
Click to collapse
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Which thread!?! I need this number!! Thanks for helping us out here!!
Removed upon request.
jr2002ws6 said:
Try: xxx-xxx-xxxx
I think that was the number after searching back through some posts.
Click to expand...
Click to collapse
Please remove the number from your post. Now some kid has started whining saying he called corporate and they wont give him a sensation and he knows others on xda have been given one. If anyone who's not completely lazy or stupid wants it they can find it.
Sorry I also was feeding the fire but I removed my posts after reading that crap.
Sent from my LG-P999 using XDA Premium App
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I bit the bullet. Since I have been a customer for so long, they gave me a 1 year discount ($402 and change). I had my 2 day old G2X up for sale at $300 for maybe 20 minutes and already have a guy coming tomorrow to buy it. Out of pocket $100 bucks isn't too terrible.
Man. My experience ia this... Had g2x, sold g2x for sensation. Hated the sensation all 3 had horrible wifi and screen weirdness. Not to mention two types of screens.. Now I'm back to the g2x. It may not be perfect, but its a heck of a lot better than the sensation imo..
Related
So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
Click to expand...
Click to collapse
Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
Click to expand...
Click to collapse
Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Hopefully it was the worst screen bleeder / rebooter ever.
wow i'd be so upset. good luck bro
wow. this is ridiculous. I hate thieves..
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
Click to expand...
Click to collapse
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
Click to expand...
Click to collapse
Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Click to expand...
Click to collapse
They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
Click to expand...
Click to collapse
That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
Click to expand...
Click to collapse
Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Click to expand...
Click to collapse
Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Apparently, Tmobile is stating that the replacement unit will still have the same issues, so they are not replacing them anymore fro any reason.
Yep, I called last week and was told no replacement and about the MT4G. I don't want a MT4G, I want a G2X that works or my money back and contract cancelled.
You read the tweet wrong. Tmonews isn't breaking a story, they're commenting on what they heard and that once again T-Mobile and LG are silent.
TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent
TmoNews I don't know if the G2x is or is not able to be replaced, but like my original tweet said, a story is going around saying it isn't
govtcheez said:
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Click to expand...
Click to collapse
you mean this is not about the xda post last week about TMO no longer replacing screen bleed phones? again...IMO....this is just a retweet by someone ..Tech Paparazzi...
This is pretty typical, isnt it?
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
Am i gonna get one of those papers in the mail about a lawsuit??
Suprah..."no cyanogen, rom manager still fake flashes the roms thats y for nvidia phones we have to use nvflash"
alodar1 said:
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
Click to expand...
Click to collapse
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
sandiegopaneraiguy said:
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
Click to expand...
Click to collapse
The Norma Ray-esque idea of "sticking it to the man" is certainly something that makes me smile. And you'll never find me defending LG - they deserve a special place in hell for all the unresolved grief they've caused. But, as someone just said, when is it time to pull the ripcord? I lost serveral hundred dolllars dumping the G2X and leaving T-Mobile but my time and sanity made it worth it to me. Good luck if you decide to see it threw but remember the old adage - "would you rather be right or rather be happy?"
cgonz92 said:
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
Click to expand...
Click to collapse
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
alodar1 said:
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
Click to expand...
Click to collapse
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
nccu_eagles said:
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
Click to expand...
Click to collapse
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
It would appear that they feel they can say anything as long as they attribute it to a "ninja." To go from a second-hand tweet to a cover story without any investigation in between doesn't speak well to their integrity.
I just called and have a replacement coming tomorrow because I keep getting screen bleeding replacements so I feel like this is a false rumor....hopefully I get a good screen next time!
And honestly ...the screen bleed really isn't that bad but its the principle of the matter and getting your moneys worth when you buy a phone ....especially off contract like me.
I know there are good units out- my first ones screen bleed was barely there at all but I had USB issues with it, all the replacements I've gotten afterwards have had worse screen bleeds than the first but no other issues whatsoever....this reallly is a great phone just wish LG would own up to their mistakes and support the customers but can't always get what you want ....if worse comes to worse I can live with my current unit if the one they send me is worse.
Sent from my LG-P999 using XDA App
mr mystery said:
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Working wifi? my wifi works perfectly fine I use it daily... my point is the Sensation has less issues than the G2x does... no phone is perfect but the G2x let me down BIG TIME
I have no reason to lie, a week ago last Saturday I called customer support and was told that I could not exchange my phone via warranty because all of the phones have the same issue. I thought I was the only one at first.
techboydino said:
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
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Thanks...I knew it was posted in several areas....If I'm not mistaken someone even commented about making twitter news.
Hey all,
T-Mo has a web-only deal right now from 9pm Wednesday until 3am Thursday where the Sensation is free when you add a line. Just an FYI.
http://www.tmonews.com/2011/07/deal-alert-t-mobile-puts-sensation-4g-hd7-and-mytouch-4g-on-sale/
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
Are you freaking kidding me? When I just spent $200? Son of a *****.
EDIT: Please Ignore.
ctdemonet said:
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
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yeaaah, i'm pretty sure the employees didn't know about this deal, especially if it was in a store. Since you know it says 'online only deal'. Good luck trying to get your money back though.
BS i just joined tmobil -_-... $200 bucks
ctdemonet said:
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
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Click to collapse
This is web-only and from midnight to the next morning (6am Thu EST) only.
ARRGGH! I just signed up with T-mo last week( got the phone throu Wirefly.com).Is there any way i can take advantage of this offer???! ideas/suggestions are greatly appreciated.
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open
i just opened a new line too...
vvilliamm said:
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open. I wonder what will happen..if everyone that got the sensation with a new line react to this...
i just opened a new line too...
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Bahaha that literally JUST happened to me! It says call them or start an online chat but by the time they are open the deal will be expired. I am going to give them a call tomorrow with my order number and see if they will give me the deal anyways.
In for a new line
Sent from my Nexus One using XDA Premium App
silentsnow31802 said:
Bahaha that literally JUST happened to me! It says call them or start an online chat but by the time they are open the deal will be expired. I am going to give them a call tomorrow with my order number and see if they will give me the deal anyways.
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Just got off the phone with T-mo sales.I added a line and will be cancelling my original line tomorrow,since i'm still in the 14 day period.My FREE new Sensation will here by Monday .The whole process took about 12 minutes and the customer Rep girl was so seet and helpful.
To the OP,Thanks a bunch.
EDIT:I called 1-800-866-2453 and followed the prompt.
vvilliamm said:
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open
i just opened a new line too...
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Try 1-877-334-7151
It's currently saying OUT OF STOCK!
Hope i won't get stuck waiting because of backorder.
damn... they are out of stock anyway... still go tthe others there tho. DAMN!
In the UK its free on a £32 a month contract
Sent from my HTC Sensation Z710e using XDA Premium App
NYCguy2020 said:
ARRGGH! I just signed up with T-mo last week( got the phone throu Wirefly.com).Is there any way i can take advantage of this offer???! ideas/suggestions are greatly appreciated.
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if you dont care about your numbers open up 2 more lines of service, if it was last week you are still witin your buyers remorse
Just called that above number and spoke to a sales rep who already knew what i wanted to do , I was on the even more plus plans, signed a new 2 year agreement and got the phones for free, 2 of them, should arrive on Monday
I get my phones flat out. Been out of contract since they were called Voicestream.
Nice deal for people who want to be trapped by At&t
Sent from my HTC Sensation 4G using XDA Premium App
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
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They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.
Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
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I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.
The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it
Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App
I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...
As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App
It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.
Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
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Sent from my HTC Sensation 4G using XDA App
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
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They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
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Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
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Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
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Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.
Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.
So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App
Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt
Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!
My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt
Well I after 11 months had the volume rocker known issue happen and little spring come off. I went to TMOUS store and they gave me HTC number as they said phone still under warrenty. Only by a few weeks but still covered.
So I call HTC and they were very nice on phone. He said yes phone rear cover is covered. The date of call was 5-16-12 My phone was bought on 6-12-11. So covered but barely. Was told they would shop out new rear cover asap. I was to see an email confirming this order.
Well 2 weeks go by and no email or part. So I called on 5-29-12 to check on status. Next CSR says, Oh I found issue, first guy ordered from wrong supplier??? I will fix this for you sir. He says it fixed and walllaa I do get an immediate email with status and order number.
Well 3 weeks go buy and its now 6-24-12 past my year date and warrenty now. I see no part and status shows waiting for part. So I call back. A very monotone CSR says, We are waiting for your bad rear cover so we can send you new one. I was like WTF! I was told by last 2 csrs no return or exchange was to be done and part would be simply sent to me. He then puts me on hold and comes back and says SIR YOUR PHONE IS NO LONGER ON WARRENTY so you will have to pay for part! I was like are you friggin kidding. I have 2 order numbers showing I called in process before end of warrenty. He in a continued monotone voice says. Yes sir I understand that but our computors have no way to fix this so I do not know of any way to not charge you.
I ask for a supervisor and he puts me on hold and comes back and says he is sending order to esculation dept and they will send part without exchange.
However now a few days later no new email confirmation. I think they are stringing me along and I will never see cover and will have to buy on.
Has anyone else dealt with this kind of issue with HTC?
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
pr0x2 said:
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
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Who did you email?
I had an experience closer to the OP. I'm not opposed to starting over with the right person.
pr0x2 said:
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
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Yeah, I emailed them about several problems and they said they'll send my phone in another country for repairs if I'm not pleased with the service here.
So they would rather send my phone abroad than simply replace it.
This is the last HTC I'll ever buy.
Iceshark did you received an email for the satisfaction survey? I did and my answers was very Unsatisfied with every question. THEY called me to ask why I was so negative about them, I explained my case from there someone is following up my status every day or so from HTC.
I have 2 Sensation, 1 Amaze, 1 Evo 3D and my lovely Hero from HTC, maybe I deserve some appreciation from them. I told them next time I'll shop for a phone I may have a look at their competitors if they can't honor their warranty.
Lucky Thirteen said:
Iceshark did you received an email for the satisfaction survey? I did and my answers was very Unsatisfied with every question. THEY called me to ask why I was so negative about them, I explained my case from there someone is following up my status every day or so from HTC.
I have 2 Sensation, 1 Amaze, 1 Evo 3D and my lovely Hero from HTC, maybe I deserve some appreciation from them. I told them next time I'll shop for a phone I may have a look at their competitors if they can't honor their warranty.
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I did, however only after my initial call. at that time I thought the service was good. So I filled it out as so. I did not get it after the next 2 calls. Wish I had.
The good news is according to the order number. It now says SHIPPED! :good: So hopefully it shows up in next few days. I will report back. Its a royal pain to keep going to settings to change volume or set to vibrate profile at night. I almost just bought a cover on Amazon. But was like you thinking I have spent tons of money from multiple Hd2's Amaze. Sensations (4 of them for familY).
See ya back on Steves rom thread buddy.
iceshark said:
... Its a royal pain to keep going to settings to change volume or set to vibrate profile at night...
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Oh! Why didn't you said so before! Try this : here It never fail one time for the ~18 months I used it! I always did restore my settings with TB and never seen a glitch with it! :good:
You go to HTC website and file your question. They came back to me the next day and I had my case that following week.
Sent from my HTC Sensation using xda app-developers app