How do I convince TMO to give me one? - HTC Sensation

I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...

zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
Click to expand...
Click to collapse
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.

not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.

Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
Click to expand...
Click to collapse
I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.

The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it

Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App

I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...

As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App

It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.

Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Sent from my HTC Sensation 4G using XDA App

I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...

zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
Click to expand...
Click to collapse
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk

parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.

Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.

So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App

Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt

Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!

My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt

Related

Speed up s-off (unlocked bootloader) update

Hi guys, posted it in some thread but thought it would be a good idea to have a separate thread for it.
Facebook and Twitter is the only way to speed up unlocked bootloader process guys. You want publicity, not private conversation. So it's quite pointless emailing htc, we had a win, now we need to make sure that potential customers are aware that HTC is taking it's time in keeping their word, so they hold back on the purchase. If sales figures drop, HTC will pull the finger out and will HAVE to do something about it. PUBLICITY. REPUTATION. SALES. That's what we need to address. Make sure that you mention that even average Joe which doesn't want root can be affected, as if company doesn't keep up to promises, they do it to EVERYONE. Mention that they lied about Desire getting GB (well, calling it lie is exaggerating a bit, but we want to make it look bad, and I hope you heard the news), so average Joe can't expect to have his HTC phone to be up to date for the whole length of the contract (normally 24month in UK). Make customers think before buying, even if takes only one week for all the customers to decide, HTC will definitely notice it, and will realize what sort of impact small group of unhappy customers can cause.
Also, as a lot of us hang out in other forums (i still pop in to Desire forum now and again), i suppose we could start threads there with links to this one, or just quoting it, so we get a lot more people to help us (we are a small group of Sensation owners in the end of the day). I do believe that even Sammy, LG, MOTO etc. owners will be sympathetic to our cause and will help us to become louder.
If anyone thinks this thread is pointless, feel free to mention it to mods. Only sharing my thoughts
you're a genius ...
definitely not pointless - we need to get the word out. 5 minutes of time to protect our investments is not much to ask.
I've been spamming their facebook page since about two weeks ago. It's extremely annoying to see their rep. respond to some dumb pic post, while ignoring real issues. I didn't expect an unlocked bootloader by now, but I do expect some kind of update.
HTC said that the desire would be getting a gingerbread update, then turn around and announce that it wasn't possible. Are they doing the same with the bootloader? I also don't understand why the ceo would comment specificallyon the evo 3d, but not the sensation. I understand that online support has said that were getting an unlocked bootloader, but who knows. It's been a month, they could easily give an update. If something isn't done/said in the next ten days, this phone is going back to Wal-Mart.
Hell, if it was just the bootloader pissing me off, then I'd be ok. At this point, I can hardly get on the browser because the data keeps locking up. I'm starting to regret selling my g2x. I'm very close to going back to my hd2 for a few days so I can actually use my phone without wanting to throw it against the wall.
Sent from my HTC Sensation 4G using XDA Premium App
tinky1 said:
Mention that they lied about Desire getting GB (well, calling it lie is exaggerating a bit, but we want to make it look bad, and I hope you heard the news), so average Joe can't expect to have his HTC phone to be up to date for the whole length of the contract (normally 24month in UK). Make customers think before buying, even if takes only one week for all the customers to decide, HTC will definitely notice it, and will realize what sort of impact small group of unhappy customers can cause.
If anyone things this thread is pointless, feel free to mention it to mods. Only sharing my thoughts
Click to expand...
Click to collapse
Something seems to be working, now HTC says GB is comming for the Desire
http://www.engadget.com/2011/06/15/htc-pulls-a-180-now-says-gingerbreads-coming-to-desire/
Which is bull****. One day they day it isn't possible, then the next day it is. That alone proves that they'll lie. Did they lie about the bootloader just to stop the constant spamming a few weeks ago?
Sent from my HTC Sensation 4G using XDA Premium App
Seeing that they did a U-turn on GB update for Desire makes me even more suspicious. WHY? You either can do it or you can't, so why announce one thing and then change your mind? Cheap PR? Don't get it.... I see things like that as a big fat MINUS to HTC.
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
tawtao said:
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
Click to expand...
Click to collapse
Have you checked out the G2X forum and all the issues with the G2X? The fact that T-Mobile still isn't selling the G2X on the website speaks volumes about the phone.
tawtao said:
Here it is
http://www.facebook.com/HTC/posts/10150327584518084
Definitely, G2X is a nice phone. I am really considering G2X now.
Click to expand...
Click to collapse
If you want my g2x I can sell you mine haha
Sent from my HTC Sensation 4G using XDA Premium App
azsl1326 said:
Have you checked out the G2X forum and all the issues with the G2X? The fact that T-Mobile still isn't selling the G2X on the website speaks volumes about the phone.
Click to expand...
Click to collapse
I had a G2X, and at least I could browse the internet without my data hanging. Within five minutes of getting my G2x, I was also rooted w/ recovery installed.
How do I check s-off/s-on?
hah2110 said:
How do I check s-off/s-on?
Click to expand...
Click to collapse
With the phone off, press power and volume down at the same time. It will boot into hboot. At the top of that screen it will Eng S-off or S-on
I've been on the htc boat for a couple of years now and one things 4 shure, htc makes good phones, but it seems like they don't know how 2 listen 2 their customers. If they carry on acting and behaving in the future like they used 2 do, then the excistens of htc fades out. The whole idea of google and android is open source, that will say people like us are the developers and we can't develop and beeing be innovative if we don't have the tools to work with. Unlocked phones is a must.
Sent from my HTC Sensation Z710e using XDA Premium App

Tmonews about to break more G2X news...

Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Apparently, Tmobile is stating that the replacement unit will still have the same issues, so they are not replacing them anymore fro any reason.
Yep, I called last week and was told no replacement and about the MT4G. I don't want a MT4G, I want a G2X that works or my money back and contract cancelled.
You read the tweet wrong. Tmonews isn't breaking a story, they're commenting on what they heard and that once again T-Mobile and LG are silent.
TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent
TmoNews I don't know if the G2x is or is not able to be replaced, but like my original tweet said, a story is going around saying it isn't
govtcheez said:
Check out their twitter page.
http://mobile.twitter.com/tmonews
"TmoNews It's amazing that a new story is surfacing about the G2x not being replaced for ANY issues and @TMobile and @LGUSAMobile remain silent"
"TmoNews @TMobile Any response to the G2x story about no more warranty replacements being issued?"
Click to expand...
Click to collapse
you mean this is not about the xda post last week about TMO no longer replacing screen bleed phones? again...IMO....this is just a retweet by someone ..Tech Paparazzi...
This is pretty typical, isnt it?
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
sandiegopaneraiguy said:
As someone who purchased the G2x on release day, took it back 4 days later and had a "master reset" done, had a replacement sent out with the same issues, made 6 phone calls to tech support, two more trips to a T-Mobile store, multiple more master resets... I became tired of the run around and retained an attorney.
My attorney has notified LGUSA of my issues, and we are awaiting their response.
We are prepared to take legal action against LGUSA.
Unfortunately, there is nothing at this point that can be done against T-Mobile because of a recent US Supreme Court ruling concerning class action lawsuits.
The attorney that I have retained is the same attorney who currently has a class action lawsuit against Samsung for a similar situation.
Click to expand...
Click to collapse
Am i gonna get one of those papers in the mail about a lawsuit??
Suprah..."no cyanogen, rom manager still fake flashes the roms thats y for nvidia phones we have to use nvflash"
alodar1 said:
No offense....but...do you love this phone so much, that you would hire an attorney? Why not take part of the retainer, and buy a no contract phone of your choice, and be done with it.
I hear there are lots of Sensations to be had...
Click to expand...
Click to collapse
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
sandiegopaneraiguy said:
Very simple, attorneys that take these cases ask for no retainer. It cost me nothing to do, except a little time, a few phone calls, a few emails...
I did it because I understand the difference between right and wrong, and T-Mobile and LG have acted inappropriately here.
I dont expect to ever personally gain anything from my efforts, but LG should be held responsible for the phone they have sold us.
Click to expand...
Click to collapse
The Norma Ray-esque idea of "sticking it to the man" is certainly something that makes me smile. And you'll never find me defending LG - they deserve a special place in hell for all the unresolved grief they've caused. But, as someone just said, when is it time to pull the ripcord? I lost serveral hundred dolllars dumping the G2X and leaving T-Mobile but my time and sanity made it worth it to me. Good luck if you decide to see it threw but remember the old adage - "would you rather be right or rather be happy?"
cgonz92 said:
this makes no sense because i was just sent a replacement g2x after a chat session with a rep today she offered me a mytouch 4g but i declined that and went with a replacement g2x. so idk about not replacing it anymore
Click to expand...
Click to collapse
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
alodar1 said:
I think you'll see alot of those things around are basically...alot to do about nothing. Some one on XDA commented a week or so ago about replacements for G2x's for issues that cannot be fixed in a replacement, will be stopped. Late last week, or perhaps this weekend, some commented that replacements for screen bleed were now included.
Some body reads it....another Sensationalist blogger site hears about it, someone tweets it, next thing you know...we have a revolution going on.
Love Social Networking....hate the residual...
Click to expand...
Click to collapse
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
nccu_eagles said:
http://www.tmonews.com/2011/07/t-mobile-no-longer-issuing-warranty-replacements-for-the-g2x/
go buy an HTC Sensation like I did
Click to expand...
Click to collapse
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
It would appear that they feel they can say anything as long as they attribute it to a "ninja." To go from a second-hand tweet to a cover story without any investigation in between doesn't speak well to their integrity.
I just called and have a replacement coming tomorrow because I keep getting screen bleeding replacements so I feel like this is a false rumor....hopefully I get a good screen next time!
And honestly ...the screen bleed really isn't that bad but its the principle of the matter and getting your moneys worth when you buy a phone ....especially off contract like me.
I know there are good units out- my first ones screen bleed was barely there at all but I had USB issues with it, all the replacements I've gotten afterwards have had worse screen bleeds than the first but no other issues whatsoever....this reallly is a great phone just wish LG would own up to their mistakes and support the customers but can't always get what you want ....if worse comes to worse I can live with my current unit if the one they send me is worse.
Sent from my LG-P999 using XDA App
mr mystery said:
As of the sensation is problem free, no thanks I like working wifi. ;-)
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Working wifi? my wifi works perfectly fine I use it daily... my point is the Sensation has less issues than the G2x does... no phone is perfect but the G2x let me down BIG TIME
I have no reason to lie, a week ago last Saturday I called customer support and was told that I could not exchange my phone via warranty because all of the phones have the same issue. I thought I was the only one at first.
techboydino said:
I posted on XDA here and on the site I write for here
I am glad one way or another it is getting more press. I'm sure I wasnt the first but at least had some good hands on. The more that post about it the better. I like TMOnews and dont think they are all about the clicks. LG needs to be pressured some more.
Click to expand...
Click to collapse
Thanks...I knew it was posted in several areas....If I'm not mistaken someone even commented about making twitter news.

To the people that swapped for Sensation

Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
momentarylapseofreason said:
Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
Click to expand...
Click to collapse
No one? Not one phone has had bad screen-bleed until I got this one. To those that mocked others for "exaggerating" how bad it can be, shut your face. This is HORRID. The upper left corner of my screen is the same color as the grey USB connection notification in CM7.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
who did you contact? gota number or email?
Did they make you send the g2x back in these cases? I've heard a few times that past the remorse period they just let you keep the phone and give you a sensation...
Sent from my LG-P999 using XDA App
jr2002ws6 said:
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Please do tell how to make this work....PLEASE.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I was one of the lucky ones to get a Sensation and keep the G2X while still remaining out of contract. I posted my story about 6 weeks ago. You can find it by looking through my history.
I talked to a guy in retention after I exchanged for my 4th one. I was pissed off and wanted a different device and the representative offered a Galaxy S 4G but immediately stated it was not a comparative device since it wasn't dual core. He went on to tell me if I wait until next Thursday, I can call back and exchange for the Sensation since its the only comparable device. I talked to this guy for a long time and he was very knowledgeable when it came to phones. He told me that my account was notated and to call back next Thursday.
I called back on Thursday and spoke to retention again. The last I talked to told me the system would not let her do that but she did see the notes on my account. She told me she was going to email the original representative and have him call me. I waited 24 hours and didn't receive the phone call.
I called retention again and was lucky enough to get another cool ass representative. This guy tried every way possible to get a Sensation in my hands but in the end he couldn't do it. I thought for sure I was screwed and the game was over. He then put me on hold to talk with his supervisor.
When he came back on the phone he told me they are going to send me a Sensation because when I talked to the first representative, I was still within the 14 day return period but that representative told me to call back a week later. I don't understand how they came to that conclusion because I gad already had the phone for almost 2 months.
After he told me this he then put me on hold because he had to go over to his supervisors computer to complete the transaction. I asked him if I should send all the accessories and box back with the G2X and he told me I didn't have to send it back since there was nothing they could do with it. LG will not except any devices back if there outside of a 30 day period. Before hanging up I asked him one more thing. I asked if I was still out of contract and he said yes. It was a happy day.
In the end, T-mobile ate the cost of the Sensation. What other carrier would do that? Probably none.
Sent from my HTC Sensation 4G using XDA Premium App
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
What is the number for corporate or retention departments?
pettigrew95 said:
What is the number for corporate or retention departments?
Click to expand...
Click to collapse
Just call customer service and ask to be transfered to the retention center
Sent from my HTC Sensation 4G using XDA App
Easiest way to get to customer retention is to tell the computer voice you want to cancel your account. She then says, "Ok then, Ill get you right over to someone who can help". Boom, your at customer retention.
Sent from my HTC Sensation 4G using XDA Premium App
randyschwimmer7 said:
Please do tell how to make this work....PLEASE.
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Click to collapse
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Which thread!?! I need this number!! Thanks for helping us out here!!
Removed upon request.
jr2002ws6 said:
Try: xxx-xxx-xxxx
I think that was the number after searching back through some posts.
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Click to collapse
Please remove the number from your post. Now some kid has started whining saying he called corporate and they wont give him a sensation and he knows others on xda have been given one. If anyone who's not completely lazy or stupid wants it they can find it.
Sorry I also was feeding the fire but I removed my posts after reading that crap.
Sent from my LG-P999 using XDA Premium App
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I bit the bullet. Since I have been a customer for so long, they gave me a 1 year discount ($402 and change). I had my 2 day old G2X up for sale at $300 for maybe 20 minutes and already have a guy coming tomorrow to buy it. Out of pocket $100 bucks isn't too terrible.
Man. My experience ia this... Had g2x, sold g2x for sensation. Hated the sensation all 3 had horrible wifi and screen weirdness. Not to mention two types of screens.. Now I'm back to the g2x. It may not be perfect, but its a heck of a lot better than the sensation imo..

Brand New Mytouch 4g Slide for Sale!!!!

I have a brand new unopened unused Mytouch 4g slide for sale if anyone is interested. I had the original mytouch 4g and after so many warrenty replacments they told me I qualifyed for a free upgrade to a similer phone (go figure) . I don't like keybore phones so I just told em to send it to me with the hopes that I can sell it to someone and take the money and buy either a Sensation or the Amaze. If Anyone is interesed PM me or email me at [email protected]. I'd like to try n get at least 375 for it since shipping will cost, leaving me with a good amount to get another phone. I know brand new the mytouch 4g slide is around $500 so consider this a deal of a lifetime! (I'm a terrible sales man lol)
That's not a bad price at all if you don't want to upgrade.
I threatened to cancel two lines so I got TWO of them for free and sent the rebates in, so tmobile actually paid me $100 to renew the contract.
Yes, I can provide proof if anyone calls bull**** on me.
ratchetrizzo said:
That's not a bad price at all if you don't want to upgrade.
I threatened to cancel two lines so I got TWO of them for free and sent the rebates in, so tmobile actually paid me $100 to renew the contract.
Yes, I can provide proof if anyone calls bull**** on me.
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Damn! And I thought I got a deal when TMo gave me a BOGO and applied the rebate prior to shipping on the MT4GS.
Col.Kernel said:
Damn! And I thought I got a deal when TMo gave me a BOGO and applied the rebate prior to shipping on the MT4GS.
Click to expand...
Click to collapse
How is this for a good deal. I went thru 4 warranty replacements on my G2 so they sent me a brand new MT4GS. My wife didnt even go thru 1 replacement and they sent her a brand new LG G2x to replace her Samsung Galaxy S 4G .
Sent from my Senseless Doubleshot using xda premium
Yep.. So I went down to mobile today and ended up being sold on the amaze. Not a big fan of samsung build quality and apart from htc's quality control issues, they make great phones. Ive had the G2 and MT4G, and barly ever used my G2's keyboard (except when I wanted to show off the cool flip hinge). So now I definitely NEED to sell this MT4GS since droping over 5 bills on another phone! I was only planning on seeing if they could swap it out and give me credit but they said the ime on the phone was from another department and wouldnt allow a straight up swap. Damn tmobile politics!!!
Undeadk9 said:
How is this for a good deal. I went thru 4 warranty replacements on my G2 so they sent me a brand new MT4GS. My wife didnt even go thru 1 replacement and they sent her a brand new LG G2x to replace her Samsung Galaxy S 4G .
Sent from my Senseless Doubleshot using xda premium
Click to expand...
Click to collapse
Undead, how did you talk Tmo into sending you the MT4GS instead of another G2 on the 1 yr defective phone warranty?
My mom's gone through 5 HTC HD2s (because of defective), and they still haven't offered an HD7 or something of the sort at all.
Usually it needs to be 5 warranty replacements within a 90 day period. Go into a tmobile store and ask a representitive, they should be able to tell you. It HAS to be under warranty or you have to have insurence with the extended warranty service to qualify for upgrade replacement.
Anthonayy said:
Undead, how did you talk Tmo into sending you the MT4GS instead of another G2 on the 1 yr defective phone warranty?
My mom's gone through 5 HTC HD2s (because of defective), and they still haven't offered an HD7 or something of the sort at all.
Click to expand...
Click to collapse
My bud is a store mgr at a corp tmo store. i got pros in different area codes
Sent from my Senseless Doubleshot using xda premium
This thread should be in the marketplace
Sent from my HTC Sensation XE with Beats Audio using XDA App
I would have posted in the market place but I didnt have enough posts with this XDA account. I had to use my old account I havent used since I made it because somehow I got locked out of my other one. My password stoped working and I no longer have the email that was associated with that particular account. Sorry about the post but it seemed to be the most logical solution.
tyler625 said:
i have a brand new unopened unused mytouch 4g slide for sale if anyone is interested. I had the original mytouch 4g and after so many warrenty replacments they told me i qualifyed for a free upgrade to a similer phone (go figure) . I don't like keybore phones so i just told em to send it to me with the hopes that i can sell it to someone and take the money and buy either a sensation or the amaze. If anyone is interesed pm me or email me at [email protected]. I'd like to try n get at least 375 for it since shipping will cost, leaving me with a good amount to get another phone. I know brand new the mytouch 4g slide is around $500 so consider this a deal of a lifetime! (i'm a terrible sales man lol)
Click to expand...
Click to collapse
warning: This story does not make sense!!!
Everybody likes keyboard phones -- those who prefer using osk simply keep the keyboard closed. When you really need it, its always helpful to have one.
This is probably a stolen phone.
Excuse me! Who are your to come to my thread and throughout accusations as severe as that! I will post the IME number for you to verify! What’s so hard about accepting the fact the some people have deferent preferences! So what if I don’t like keyboards, it’s my choice. I got this phone as a warranty upgrade from my original MT4G. I would be foolish to have turned it down "just because I don’t like keyboard phones" considering I can sell it to someone that would appreciate it much more than me so I can buy a phone that "I" want! The IME is *****************. Run your check at T-Mobile or take it down to your local police department for an investigation. Go troll someone else’s thread and stay out of things that don’t concern you!
For people that dont turst this I have it posted on ebay and you can pay through pay-pal eliminating all risk to the buyer. I figured I would post the info here for individuals that are using this phone already, maybe for development purposes, for a quicker sale. I already have the htc Amaze so the quicker I get rid of this extra phone, the quicker I get the money back that I spent on the amaze. The ebay item number is 220876455409 if anyone wants to check it out.
Please don't make assumptions dhkr234. Some people don't like kb phones because it adds more thickness/weight. I know a lot of people who prefer to have a kb-less phone.
Also, tyler625 - I would take down the IMEI. Only give it out to serious buyers... Don't publish it publicly.
I have a sensation
Sent from my HTC Sensation XE with Beats Audio using XDA App
IMEI # Removed... Please email or pm me for IMEI
defyguyftw what does that mean? lol... what you wanna trade??
Yep
Sent from my HTC Sensation XE with Beats Audio using XDA App
What is it... a sensation or sensation Xe like in your signature?
It's a sensation... Xe is for a Rom
Sent from my HTC Sensation XE with Beats Audio using XDA App

Unknown.

So I went to a few stores today that sells att phones. I asked everyone in all 5 of the stores about the upcoming Samsung Galaxy Note LTE, noone even knew about it as if it will be coming out 6 years from now -.- noone knew there was one even coming out let alone the name :/ it kind of makes me sad when the consumer knows more then the sales reps. They should train more in my opinion this was just my little experiance for the day just thought I'd share. Anyone else looking forward to the note lte for att?
Sent from my Inspire 4G using xda premium
Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
Sent from my GT-I9000 using xda premium
They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
Sent from my Inspire 4G using xda premium
In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps are always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
Sent from my u8800pro using xda premium
KayxGee1 said:
In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps at always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
Bush715 said:
Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
Click to expand...
Click to collapse
That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
Sent from my u8800pro using xda premium
KayxGee1 said:
That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
Bush715 said:
If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
Click to expand...
Click to collapse
I see now. Well that is just fine with me.
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KayxGee1 said:
I see now. Well that is just fine with me.
Sent from my u8800pro using xda premium
Click to expand...
Click to collapse
Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
Bush715 said:
Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
Click to expand...
Click to collapse
Haha yea I understand. I never ask about a device until it's all over the internet and comfirmed by many sources. That's like calling HTC and asking about the rumored Edge.
Sent from my u8800pro using xda premium
I even tried bestbuy lol and the guys words were "our phone tech isn't here today he will be here tomorrow from 12-6" I live 40 mins away from anything so its not in my best choice to go back but anywho I go to the same att retailer when I buy my phones. They know me there and come at me quick because I don't just come in to buy a cheap pantech crossover I'm there with cash in hand and buy phones straight up xD so they are always willing to help. When I went in to buy my Sony xperia play 4g I handed her my iPhone to Bluetooth my contacts, she looked at my iPhone and her exact words were "what the F is this" it was running wp7 xD Haha but in all seriousness I think someone should be hired in the certain area. It'd be like hiring me to sell cars or ovens when I know nothing about them, I feel like they just hire anyone :/ I went to buy a computer once and the worker argued for 30 minutes that 512mb was a gigabyte :/ I shook my head and took my business elsewhere I just don't understand... sometimes I wish everyone cared about a phone as much as we do... instead of "as long as I can listen to music watch YouTube and look at porn, I don't care what it looks like or what it does" :'( I honestly just want to teach everyone for free so I don't feel so smart and dumb at the same time. anyone else feel that way?
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phzi said:
Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
Sent from my GT-I9000 using xda premium
Click to expand...
Click to collapse
I agree. I've perused tablets in Best Buy and after engaging the nearest 'team member' for less than 3 minutes, I realize that I know more than they do.
It's the same experience when going to the auto parts store. There are some people who can carry on informed conversation, but 90% are the type who watch fast & furious movies in awe, and know nothing about repair or maintenance or they can only look up part numbers.
Basically, lower your expectations.
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
I Am Marino said:
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
Click to expand...
Click to collapse
I have had similar experience with applying for jobs at auto parts stores. The 'now hiring' sign is displayed for several months and the staff changes about every 3 weeks, but I never get called. For a while there was an older woman who not only knew nothing about cars but she also needed help to use the computer program to look up parts.
I finally realized that these people will work for less money than I will because I actually know what I am doing. It really is sad that people with any level of technical or mechanical ability don't actually work at the retail level because they can't get enough money.
And don't get me started on the people who work at Home Depot . .
I have no past work experiance. I'm 19 years old have been the "bad" kid because I used to be a "black magic" hacker I've gotten introuble from schools best buys and targets because of it but now I'm past all that I do phones tablets anything mobile. There is never a time when I'm in best buy that I'm back in the computer/phone area and usually an older citizen is talking to a sales Rep about which one is better and the sales Rep says well product A is $1299 with 4gb ram touchscreen is way better then product B $899 8gb ram and so on but they go by the price as the sales Rep was walking her to the register I kindly walked up and said "hello ma'am I noticed you were interested in two different so-so" the sales Rep called the manager and had me kicked out for costing him the sale xD but they wont hire me? I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
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i have to say i agree not many of the people in the stores even know about the phones they have in front of them much less whats coming out.
toxicpaulution said:
... I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
I don't mean to overstep the rules of polite conversation but you may wish to think about your image. It isn't fair that we judge based on looks, but it happens.
*Edit - When I say looks I also means assumptions that people will make of others based on their prejudices. -*End Edit
Most recently, I applied for a job repairing projectors. During the interview they kept asking me about how well I would transition to an office environment. Completely Ridiculous! I would be working in the workshop not the office and I happened to be better dressed than any of my interviewers.
Basically, some people cannot see past their little world or people they can understand.
Man Verizon store by me they don't know anything. And they are jerks as well. Went to upgrade my moms phone and said she wouldn't get unlimited data with her Droid 3 so I just bought it from newegg called up and boom she got her unlimited data. Never going back to that store again. Hate how now you have to bring phone to store to get replaced.
Sent From My Thunderbolt Using Tapatalk.
toxicpaulution said:
They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
Frig no, we need no more non technical people. Like how not everyone is cut out for engineering or medicine, not everyone is cut out for xda.
$1 gets you a reply
I'm not saying everyone join xda but if you going to sell something atleast know alittle about the past present and the future you can't be like well I'm sorry I don't know about cars from 2011 back I only know about the 2012 Ford focus and that's all sorry can't work on you're car -.-
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