Brand New Mytouch 4g Slide for Sale!!!! - T-Mobile myTouch 4G Slide

I have a brand new unopened unused Mytouch 4g slide for sale if anyone is interested. I had the original mytouch 4g and after so many warrenty replacments they told me I qualifyed for a free upgrade to a similer phone (go figure) . I don't like keybore phones so I just told em to send it to me with the hopes that I can sell it to someone and take the money and buy either a Sensation or the Amaze. If Anyone is interesed PM me or email me at [email protected]. I'd like to try n get at least 375 for it since shipping will cost, leaving me with a good amount to get another phone. I know brand new the mytouch 4g slide is around $500 so consider this a deal of a lifetime! (I'm a terrible sales man lol)

That's not a bad price at all if you don't want to upgrade.
I threatened to cancel two lines so I got TWO of them for free and sent the rebates in, so tmobile actually paid me $100 to renew the contract.
Yes, I can provide proof if anyone calls bull**** on me.

ratchetrizzo said:
That's not a bad price at all if you don't want to upgrade.
I threatened to cancel two lines so I got TWO of them for free and sent the rebates in, so tmobile actually paid me $100 to renew the contract.
Yes, I can provide proof if anyone calls bull**** on me.
Click to expand...
Click to collapse
Damn! And I thought I got a deal when TMo gave me a BOGO and applied the rebate prior to shipping on the MT4GS.

Col.Kernel said:
Damn! And I thought I got a deal when TMo gave me a BOGO and applied the rebate prior to shipping on the MT4GS.
Click to expand...
Click to collapse
How is this for a good deal. I went thru 4 warranty replacements on my G2 so they sent me a brand new MT4GS. My wife didnt even go thru 1 replacement and they sent her a brand new LG G2x to replace her Samsung Galaxy S 4G .
Sent from my Senseless Doubleshot using xda premium

Yep.. So I went down to mobile today and ended up being sold on the amaze. Not a big fan of samsung build quality and apart from htc's quality control issues, they make great phones. Ive had the G2 and MT4G, and barly ever used my G2's keyboard (except when I wanted to show off the cool flip hinge). So now I definitely NEED to sell this MT4GS since droping over 5 bills on another phone! I was only planning on seeing if they could swap it out and give me credit but they said the ime on the phone was from another department and wouldnt allow a straight up swap. Damn tmobile politics!!!

Undeadk9 said:
How is this for a good deal. I went thru 4 warranty replacements on my G2 so they sent me a brand new MT4GS. My wife didnt even go thru 1 replacement and they sent her a brand new LG G2x to replace her Samsung Galaxy S 4G .
Sent from my Senseless Doubleshot using xda premium
Click to expand...
Click to collapse
Undead, how did you talk Tmo into sending you the MT4GS instead of another G2 on the 1 yr defective phone warranty?
My mom's gone through 5 HTC HD2s (because of defective), and they still haven't offered an HD7 or something of the sort at all.

Usually it needs to be 5 warranty replacements within a 90 day period. Go into a tmobile store and ask a representitive, they should be able to tell you. It HAS to be under warranty or you have to have insurence with the extended warranty service to qualify for upgrade replacement.

Anthonayy said:
Undead, how did you talk Tmo into sending you the MT4GS instead of another G2 on the 1 yr defective phone warranty?
My mom's gone through 5 HTC HD2s (because of defective), and they still haven't offered an HD7 or something of the sort at all.
Click to expand...
Click to collapse
My bud is a store mgr at a corp tmo store. i got pros in different area codes
Sent from my Senseless Doubleshot using xda premium

This thread should be in the marketplace
Sent from my HTC Sensation XE with Beats Audio using XDA App

I would have posted in the market place but I didnt have enough posts with this XDA account. I had to use my old account I havent used since I made it because somehow I got locked out of my other one. My password stoped working and I no longer have the email that was associated with that particular account. Sorry about the post but it seemed to be the most logical solution.

tyler625 said:
i have a brand new unopened unused mytouch 4g slide for sale if anyone is interested. I had the original mytouch 4g and after so many warrenty replacments they told me i qualifyed for a free upgrade to a similer phone (go figure) . I don't like keybore phones so i just told em to send it to me with the hopes that i can sell it to someone and take the money and buy either a sensation or the amaze. If anyone is interesed pm me or email me at [email protected]. I'd like to try n get at least 375 for it since shipping will cost, leaving me with a good amount to get another phone. I know brand new the mytouch 4g slide is around $500 so consider this a deal of a lifetime! (i'm a terrible sales man lol)
Click to expand...
Click to collapse
warning: This story does not make sense!!!
Everybody likes keyboard phones -- those who prefer using osk simply keep the keyboard closed. When you really need it, its always helpful to have one.
This is probably a stolen phone.

Excuse me! Who are your to come to my thread and throughout accusations as severe as that! I will post the IME number for you to verify! What’s so hard about accepting the fact the some people have deferent preferences! So what if I don’t like keyboards, it’s my choice. I got this phone as a warranty upgrade from my original MT4G. I would be foolish to have turned it down "just because I don’t like keyboard phones" considering I can sell it to someone that would appreciate it much more than me so I can buy a phone that "I" want! The IME is *****************. Run your check at T-Mobile or take it down to your local police department for an investigation. Go troll someone else’s thread and stay out of things that don’t concern you!

For people that dont turst this I have it posted on ebay and you can pay through pay-pal eliminating all risk to the buyer. I figured I would post the info here for individuals that are using this phone already, maybe for development purposes, for a quicker sale. I already have the htc Amaze so the quicker I get rid of this extra phone, the quicker I get the money back that I spent on the amaze. The ebay item number is 220876455409 if anyone wants to check it out.

Please don't make assumptions dhkr234. Some people don't like kb phones because it adds more thickness/weight. I know a lot of people who prefer to have a kb-less phone.
Also, tyler625 - I would take down the IMEI. Only give it out to serious buyers... Don't publish it publicly.

I have a sensation
Sent from my HTC Sensation XE with Beats Audio using XDA App

IMEI # Removed... Please email or pm me for IMEI

defyguyftw what does that mean? lol... what you wanna trade??

Yep
Sent from my HTC Sensation XE with Beats Audio using XDA App

What is it... a sensation or sensation Xe like in your signature?

It's a sensation... Xe is for a Rom
Sent from my HTC Sensation XE with Beats Audio using XDA App

Related

Buying a stolen phone

Hey guys,what's up?
I was having a conversation with a friend of mine the other day and he told me this:He found some guy who was selling some phones(well not only one,but he happened to speak to this guy) that were stolen,most probably from shipments or shops' warehouses/stocks.Said phones included a Galaxy S,an iPhone 3GS etc,and he was selling them for like 50 euros.My friend told me he was tempted to buy one of them but he didn't in the end.However the question came to me:Is it okay if someone bought such a device?I know that it's not morally right,that's not what I wanna know.What I want to know is whether buying such a phone hides any dangers.Can the company(for example Samsung) trace them?Do they know they've been stolen?Could someone who bought one of them get in trouble,and if yes,how?
Thanks in advance guys!
Sent from my Desire HD using XDA App
+1. i too would like to know about the repercussions because there are SO MANY Nexus S' on craigslist without a battery cover. its very tempting to get one :]
reflux said:
+1. i too would like to know about the repercussions because there are SO MANY Nexus S' on craigslist without a battery cover. its very tempting to get one :]
Click to expand...
Click to collapse
Yeah...It is damn tempting!50 euros for a Galaxy S?God,if there's no problem I'll be seriously thinking about buying one!
Sent from my Desire HD using XDA App
If the IMEI or SN have been reported as stolen then the company you try to register the phone will see that it's blacklisted and most likely 1)deny you service and/or 2) report you to the authorities.
Holy ****...
Sent from my Desire HD using XDA App
XDA doesn't allow discussion about stolen phones.
They can easily be traced, and network location can be used to locate the user, if the police wish to take you in for a "little chat".
Not something to get involved in. You could end up with a criminal record for handling stolen goods, or worse...

To the people that swapped for Sensation

Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
momentarylapseofreason said:
Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
Click to expand...
Click to collapse
No one? Not one phone has had bad screen-bleed until I got this one. To those that mocked others for "exaggerating" how bad it can be, shut your face. This is HORRID. The upper left corner of my screen is the same color as the grey USB connection notification in CM7.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
who did you contact? gota number or email?
Did they make you send the g2x back in these cases? I've heard a few times that past the remorse period they just let you keep the phone and give you a sensation...
Sent from my LG-P999 using XDA App
jr2002ws6 said:
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Please do tell how to make this work....PLEASE.
Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App
I was one of the lucky ones to get a Sensation and keep the G2X while still remaining out of contract. I posted my story about 6 weeks ago. You can find it by looking through my history.
I talked to a guy in retention after I exchanged for my 4th one. I was pissed off and wanted a different device and the representative offered a Galaxy S 4G but immediately stated it was not a comparative device since it wasn't dual core. He went on to tell me if I wait until next Thursday, I can call back and exchange for the Sensation since its the only comparable device. I talked to this guy for a long time and he was very knowledgeable when it came to phones. He told me that my account was notated and to call back next Thursday.
I called back on Thursday and spoke to retention again. The last I talked to told me the system would not let her do that but she did see the notes on my account. She told me she was going to email the original representative and have him call me. I waited 24 hours and didn't receive the phone call.
I called retention again and was lucky enough to get another cool ass representative. This guy tried every way possible to get a Sensation in my hands but in the end he couldn't do it. I thought for sure I was screwed and the game was over. He then put me on hold to talk with his supervisor.
When he came back on the phone he told me they are going to send me a Sensation because when I talked to the first representative, I was still within the 14 day return period but that representative told me to call back a week later. I don't understand how they came to that conclusion because I gad already had the phone for almost 2 months.
After he told me this he then put me on hold because he had to go over to his supervisors computer to complete the transaction. I asked him if I should send all the accessories and box back with the G2X and he told me I didn't have to send it back since there was nothing they could do with it. LG will not except any devices back if there outside of a 30 day period. Before hanging up I asked him one more thing. I asked if I was still out of contract and he said yes. It was a happy day.
In the end, T-mobile ate the cost of the Sensation. What other carrier would do that? Probably none.
Sent from my HTC Sensation 4G using XDA Premium App
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
What is the number for corporate or retention departments?
pettigrew95 said:
What is the number for corporate or retention departments?
Click to expand...
Click to collapse
Just call customer service and ask to be transfered to the retention center
Sent from my HTC Sensation 4G using XDA App
Easiest way to get to customer retention is to tell the computer voice you want to cancel your account. She then says, "Ok then, Ill get you right over to someone who can help". Boom, your at customer retention.
Sent from my HTC Sensation 4G using XDA Premium App
randyschwimmer7 said:
Please do tell how to make this work....PLEASE.
Click to expand...
Click to collapse
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Which thread!?! I need this number!! Thanks for helping us out here!!
Removed upon request.
jr2002ws6 said:
Try: xxx-xxx-xxxx
I think that was the number after searching back through some posts.
Click to expand...
Click to collapse
Please remove the number from your post. Now some kid has started whining saying he called corporate and they wont give him a sensation and he knows others on xda have been given one. If anyone who's not completely lazy or stupid wants it they can find it.
Sorry I also was feeding the fire but I removed my posts after reading that crap.
Sent from my LG-P999 using XDA Premium App
jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I bit the bullet. Since I have been a customer for so long, they gave me a 1 year discount ($402 and change). I had my 2 day old G2X up for sale at $300 for maybe 20 minutes and already have a guy coming tomorrow to buy it. Out of pocket $100 bucks isn't too terrible.
Man. My experience ia this... Had g2x, sold g2x for sensation. Hated the sensation all 3 had horrible wifi and screen weirdness. Not to mention two types of screens.. Now I'm back to the g2x. It may not be perfect, but its a heck of a lot better than the sensation imo..

How do I convince TMO to give me one?

I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
Click to expand...
Click to collapse
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.
Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
Click to expand...
Click to collapse
I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.
The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it
Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App
I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...
As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App
It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.
Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Sent from my HTC Sensation 4G using XDA App
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
Click to expand...
Click to collapse
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.
Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.
So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App
Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt
Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!
My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt

Will O2 swap my sensation for the nexus s ?

ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Unless your phone has been faulty on 3 occasions, then no, they won't do nothing!
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Theoretically under the sale of goods act you could reject it all together as it's not fit for purpose and then sign up for the Nexus.
It's a grey area on what is classed as a reasonable time. But given your contract is 24 months I'd say 2-3 months in would be considered reasonable.
Add tot he fact that this is a known issue you have the right to reject any offers of repairs.
I'd play hard ball with them IF you really want to change.
I work for a mobile company and the answer is absolutely no way what so ever. They will replace that handset under warranty, only after having about 5 of 1 phone with the same fault will a network provider look at the possibility of giving you a similar spec/priced phone. And got the sensation that's the s2 .
Sorry chief
Jordan
Sent from my LG-P920 using XDA App
Five0nIt said:
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Sh*t well I get where your coming from guys its just with it being a common problem with the sensations I'd rather trade up then have to deal with a possible 3-4 more repairs :/
Sent from my HTC Sensation using xda premium
Yeh its a bit naff a know , but they will bring the contractual agreement out. Signed with that phone on that tariff. Your not the first to ask, it will make no difference if you upped your tariff to £61 a month to tariff.
Best bet is get it replaced then sell the phone and buy the nexus
Sent from my LG-P920 using XDA App
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
Yeah, required regular maintenance is exactly the same as a manufacturing defect, well done.
I'm on my 4th Sensation, which now has dust under the screen (not all were because of dust), and I've had it, no way will I settle for another when I take it back.
This stupid dust issue is the reason I am strongly considering trading my Sensation for a co-workers Nexus S by the end of the day today. I'm now on my second one with this problem and I have seen others being on there 5th one with the same issue.
My coworker said he can live with the dust issue. I, however, can not.
jjc1992 said:
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
xaccers said:
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
Click to expand...
Click to collapse
Excellent post -
Only thing I'd add is that often it's best along with taking the official complaints procedure approach to also send off some emails/letters to names you can find of important people within O2, you may just find that one of them picks up your case and if they do you'll definitely get this sorted
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
lmao,worst analogy ever and the nerve to tell a mod to close this........too funny

[Q] To Sell or Not To Sell...that is the question.

First off, this is not a classified post, so bear with me.
Looking for advice from Sensation users.
Our company is moving from T-Mobile back to Verizon. Better pricing and coverage...I'll leave it at that.
However, I have over a dozen HTC Sensation 4G devices to sell.
I've ported several phones into Verizon successfully, and while I await the final bill for these lines, the value on the phone drops every day.
I know you can take this phone, put your SIM in and it works fine...
Look, my company pays it's bills and we have every intention of paying the ETF fees to TMOUS once I get my darned bill...
Do you think it's a good idea or bad, from my perspective, to put these phones up on eBay to sell? They are all clean, well taken care of and protected. But every day I don't list them, they lose value.
Your thoughts, fellow XDA folks?
Honestly, I don't know know what you want us to tell you...you either sell them or you don't. Do u need the money? Then sell them. Otherwise just keep them or give them to someone
Sent by my feau gee
piimp said:
Honestly, I don't know know what you want us to tell you...you either sell them or you don't. Do u need the money? Then sell them. Otherwise just keep them or give them to someone
Sent by my feau gee
Click to expand...
Click to collapse
I think you missed the point entirely.
Sell them
Sent from my HTC Sensation Z710e using xda premium
Sell
Sell
No question sell.
Sent from my HTC Sensation using xda app-developers app

Categories

Resources