Database Info

Question Re: Radioshack Pre-Orders

There was a rumor going around the Radioshack might be giving the inspires out early - can anyone confirm a case of this? I had called two stores and they both said no, however if someone can confirm a positive on this - I will keep calling!

The stores were given strict instructions not to. Plus many of them have likely not received their stock yet.

mentalcase said:
The stores were given strict instructions not to. Plus many of them have likely not received their stock yet.
Click to expand...
Click to collapse
Thanks, this is what I thought. When I reserved mine the guy said that the system won't even allow them to sell them until Sunday... but then again on various message boards there were people saying the Radioshack sales rep that they pre-ordered their phone with said they would call them if they got them early. If the sales reps are unsure of information, they should just not say anything.

acPIZZA said:
If the sales reps are unsure of information, they should just not say anything.
Click to expand...
Click to collapse
Keep in mind that a Radio Shack employee isn't much higher on the ladder than a McDonald's employee. So you can't expect much common sense from them. lol

Donatron said:
Keep in mind that a Radio Shack employee isn't much higher on the ladder than a McDonald's employee. So you can't expect much common sense from them. lol
Click to expand...
Click to collapse
Well, maybe a little higher than McD's employee... but I haven't been inside McD's in about 12 years.
My Radioshack guy was way to "YEAH BRO, TOttalLy bro! Sick Phone Bro!!" for my taste. I'm not really a personable shopper... I kinda want to get in, take care of business and get out while in a store.

I actually just came from a radioshack after calling the store and she told me I could buy one...I was like are u sure?? She said yeah ..come over...I rushed over there to talk to her, she went back to get it and give it to me and her manager saw her...and said no! What a **** lol...anyways she atleast opened the box and let me play with it for awhile...thing is sexy! Feels so solid..camera is awesome ...and btw everyone *****ing about the battery cover being tough to come off is either a like girl or a retard...got it off in no time...can't wait till Sunday now! Ima pick one up first thing
Oh btw it booted up super fast, and asphalt 5 HD installed
Sent from my Liberty using XDA App

man I was just in radio shack today and they wouldn't let me pre order - they said they'll only have 4 left after the pre orders so I'd better be there when they open on sunday if I want one.

Went in my local Radio Shack yesterday, and they told me the pre order deadline was on Wednesday. Anyhow, they called me today and have one with my name on it for Sunday morning pick up. I doubt if these people will let one go early.

I also pre-ordered from RS and have been trying to get them to give it to me early, lol. When I pre-ordered on the 8th, guy said they were getting it in on the 10th and I could pick it up then!
So I went back on the 10th and unfortunately there was a different guy working and he refused to give it to me. Bah! I think it depends on the person there, some people seem to be more/less knowledgeable that others.
That being said, just heard Costco has them now and are being sold. I'm going over soon and see if they sell them off-contract. If not, then I'll swing by RS again and see who's working tonight, lol. Worth a try.

Looks like the only chance I have to get this a little early is to drop by RS before closing on Sat night, and hope they're cool enough to let me walk out with it...
I don't know why ATT is making such a big deal about the 13th release date. If a store has in stock, who cares!

Mine opens at 10...guess i'll go try my luck

I tried to get mine today but no luck. I even said that I'm flying for business and won't be able to make it tomorrow, but still.
Sent from my Galaxy Tab using XDA App

I tried with no luck. Radioshack has their sku locked so it won't even ring up. Very disappointing and a waste of a drive. Oh well 1030 tomorrow isn't too far off...

Called my radio shack today and no luck either. Was told they couldnt release them until tomorrow, and that they hadnt even got them in yet, truck was supposed to come later today.

WHERE IS THIS SURVEY ON THE RECEIPT? I can't find it anywhere - I think it might have been cut off? Do you enter your order information on the online survey site? If so, can someone please post the URL to the survey? Would be much appreciated, thanks!

I went in today and bribed the Guy to sell me one and he finally caved and went to ring me up....only to find out the sku wasn't recognized and it was literally impossible to buy guess I will be there bright and early. On a side note I also went in to att to ask about the price off contract as I heard it was 399 at corporate stores only for them to rudely tell me that because there wasn't a price tag yet that they couldn't tell me. Wtf att?? That kind of bull**** is probably why I will still buy at radio shack even if att is cheaper.
Sent from my GT-I9000 using XDA App

Got mine today from Radio Shack. Got to know the tricks. I was buying outright so that may have been the difference. He rang me up with 481.49 in gift cards. He will use those gift cards to ring the actual phone tomorrow. I waled out with a phone and was happy. I do have to make a return trip to get my real receipt. Radio Shack is supposedly $50 higher than COR stores on an outright purchase. I had a Otterbox Defender IP4 that I was given from there for Christmas. He took that back which netted my price down to about the same as the COR stores. If I did not have the freebie $50 off, I would have just waited to get it at a COR.

laxwillsch said:
I went in today and bribed the Guy to sell me one and he finally caved and went to ring me up....only to find out the sku wasn't recognized and it was literally impossible to buy guess I will be there bright and early.
Click to expand...
Click to collapse
Haha, I considered that also, slipping the guy a $20... but if the sku won't even take, then I guess I'll just have to wait until Sunday morning.
BTW, I was looking at my pre-sale receipt and it does not mention the 2/13 release date at all - it only says they'll hold it for 3 days after getting it in stock. I suppose if you wanted to be a giant PITA, you could make a fuss out of it, but whatever... I'll just wait.

t-mobile sent me an empty box!!??

So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.

We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.

GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
Click to expand...
Click to collapse
Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App

That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.

brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
Click to expand...
Click to collapse
Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."

Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.

Hopefully it was the worst screen bleeder / rebooter ever.

wow i'd be so upset. good luck bro

wow. this is ridiculous. I hate thieves..

My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?

graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
Click to expand...
Click to collapse
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App

UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.

grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
Click to expand...
Click to collapse
Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App

TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Click to expand...
Click to collapse
They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees

nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
Click to expand...
Click to collapse
That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App

nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
Click to expand...
Click to collapse
Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man

mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw

TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Click to expand...
Click to collapse
Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.

To the people that swapped for Sensation

Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.

momentarylapseofreason said:
Did you do it within either the 14 or 30 day windows or afterward?
I had to replace my G2X due to physical damage. Now, every phone being sent to me from T-Mobile because of issues such as GPS not working, dropping calls, constant reboots, ends up with yet another broken phone. Their answer is to send me out a new phone day after day...or... lol... send me a G2!? They must be high.
Click to expand...
Click to collapse
No one? Not one phone has had bad screen-bleed until I got this one. To those that mocked others for "exaggerating" how bad it can be, shut your face. This is HORRID. The upper left corner of my screen is the same color as the grey USB connection notification in CM7.

Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App

I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App

who did you contact? gota number or email?

Did they make you send the g2x back in these cases? I've heard a few times that past the remorse period they just let you keep the phone and give you a sensation...
Sent from my LG-P999 using XDA App

jr2002ws6 said:
I had a launch day G2x and also convinced the corporate/executive office to swap me to a Sensation earlier this month. I haven't had near the same issues as the G2x.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Please do tell how to make this work....PLEASE.

Removed due to someone whining!
Sent from my LG-P999 using XDA Premium App

I was one of the lucky ones to get a Sensation and keep the G2X while still remaining out of contract. I posted my story about 6 weeks ago. You can find it by looking through my history.
I talked to a guy in retention after I exchanged for my 4th one. I was pissed off and wanted a different device and the representative offered a Galaxy S 4G but immediately stated it was not a comparative device since it wasn't dual core. He went on to tell me if I wait until next Thursday, I can call back and exchange for the Sensation since its the only comparable device. I talked to this guy for a long time and he was very knowledgeable when it came to phones. He told me that my account was notated and to call back next Thursday.
I called back on Thursday and spoke to retention again. The last I talked to told me the system would not let her do that but she did see the notes on my account. She told me she was going to email the original representative and have him call me. I waited 24 hours and didn't receive the phone call.
I called retention again and was lucky enough to get another cool ass representative. This guy tried every way possible to get a Sensation in my hands but in the end he couldn't do it. I thought for sure I was screwed and the game was over. He then put me on hold to talk with his supervisor.
When he came back on the phone he told me they are going to send me a Sensation because when I talked to the first representative, I was still within the 14 day return period but that representative told me to call back a week later. I don't understand how they came to that conclusion because I gad already had the phone for almost 2 months.
After he told me this he then put me on hold because he had to go over to his supervisors computer to complete the transaction. I asked him if I should send all the accessories and box back with the G2X and he told me I didn't have to send it back since there was nothing they could do with it. LG will not except any devices back if there outside of a 30 day period. Before hanging up I asked him one more thing. I asked if I was still out of contract and he said yes. It was a happy day.
In the end, T-mobile ate the cost of the Sensation. What other carrier would do that? Probably none.
Sent from my HTC Sensation 4G using XDA Premium App

After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App

What is the number for corporate or retention departments?

pettigrew95 said:
What is the number for corporate or retention departments?
Click to expand...
Click to collapse
Just call customer service and ask to be transfered to the retention center
Sent from my HTC Sensation 4G using XDA App

Easiest way to get to customer retention is to tell the computer voice you want to cancel your account. She then says, "Ok then, Ill get you right over to someone who can help". Boom, your at customer retention.
Sent from my HTC Sensation 4G using XDA Premium App

randyschwimmer7 said:
Please do tell how to make this work....PLEASE.
Click to expand...
Click to collapse
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!

jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Which thread!?! I need this number!! Thanks for helping us out here!!

Removed upon request.

jr2002ws6 said:
Try: xxx-xxx-xxxx
I think that was the number after searching back through some posts.
Click to expand...
Click to collapse
Please remove the number from your post. Now some kid has started whining saying he called corporate and they wont give him a sensation and he knows others on xda have been given one. If anyone who's not completely lazy or stupid wants it they can find it.
Sorry I also was feeding the fire but I removed my posts after reading that crap.
Sent from my LG-P999 using XDA Premium App

jr2002ws6 said:
I called the corporate number that someone had posted in an earlier thread - you should be able to search for it. Keep in mind that this number is NOT customer care, or even retentions - I had no luck with either of those departments. When you call the corporate number, ask to get transfered to "Executive Customer Relations" or something like that. You will have to leave a voicemail and they will call you back within the next couple days.
I explained my situation after getting a call back. I, probably like others that have received this deal, have been a customer for a long time (~10 years), so I'm sure that weighed heavily in their decision.
Eventually (a few days later), I was shipped a Sensation (account credited the full cost of the phone after I mailed my G2X back to them), paid no upgrade fees, and was even credited the cost of shipping. They did have me agree to a new two year contract, but that was fine given the service they provided.
Just remember to be courteous and calm when explaining your situation - doing so can go a long way. Good luck!
Click to expand...
Click to collapse
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
Damn, I would have thought corporate would have given you a better deal than what the retention department gave me.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I bit the bullet. Since I have been a customer for so long, they gave me a 1 year discount ($402 and change). I had my 2 day old G2X up for sale at $300 for maybe 20 minutes and already have a guy coming tomorrow to buy it. Out of pocket $100 bucks isn't too terrible.

Man. My experience ia this... Had g2x, sold g2x for sensation. Hated the sensation all 3 had horrible wifi and screen weirdness. Not to mention two types of screens.. Now I'm back to the g2x. It may not be perfect, but its a heck of a lot better than the sensation imo..

How do I convince TMO to give me one?

I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...

zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
Click to expand...
Click to collapse
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.

not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.

Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
Click to expand...
Click to collapse
I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.

The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it

Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App

I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...

As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App

It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.

Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Sent from my HTC Sensation 4G using XDA App

I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...

zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
Click to expand...
Click to collapse
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk

parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App

jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.

Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.

So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App

Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt

Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!

My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt

Bestbuy $100 rewardzone credit for cellphones including one x

So I purchased my One X on launch day at best buy (May 6th) and have premier silver so I have a 45 day return period.
I was emailed a rewardzone mobile deal today for a free $100 gc (rewardzone points) for any cell phone purchase and 24 mo agreement including the one x.
I will be going to bestbuy and getting the deal or its getting returned and repurchased. Looks like white is out of stock , but grey is still in stock if anyone is interested. Looks to be online only deal.
https://rewardzonemobile.com/promo_details.php?deviceId=1519

Thanks, good stuff!
Sent from my SPH-D710 using xda premium

aimetti said:
So I purchased my One X on launch day at best buy (May 6th) and have premier silver so I have a 45 day return period.
I was emailed a rewardzone mobile deal today for a free $100 gc (rewardzone points) for any cell phone purchase and 24 mo agreement including the one x.
I will be going to bestbuy and getting the deal or its getting returned and repurchased. Looks like white is out of stock , but grey is still in stock if anyone is interested. Looks to be online only deal.
https://rewardzonemobile.com/promo_details.php?deviceId=1519
Click to expand...
Click to collapse
Im goimg to head there tomorrow to do the same now too. Im withim the 30days. Thanks for this!
Sent from my HTC One X using Tapatalk 2

Just a heads up , I went to the bestbuy store and they wouldnt do a thing for me. They told me since its online only I would have to call in and see what they can do. I will try that and let you know what happens. Worst case I return it and reorder online. Im leading towards that anyways since I have a dead pixel.

I was directed to call rewardzone directly, through 1888bestbuy. They said I could get the $100, but I would need to return my phone and get it from reward zone directly.
Sent from my HTC One X using Tapatalk 2

Yep me too
Not sure how that makes sense for best buy but whatever lol
Sent from my HTC One X using xda premium

only store
Best buy was the only place you could find this phone in Winnipeg, Manitoba (Canada).. they seem to always have a few extra phones that are in high demand.. the thing is, it usually takes a little while for them to help you out... but at least I got my HOX on release day. the rogers store didn't even have any

All Stores should be getting back in stock this week. That's a sweet RZ deal.
Stores only carry the white in store. Grey is an online/special order.
Sent from my HTC One X using xda premium

For those with Best Buy premier give the dedicated phone line support a ring
(1-866-797-7367)
have member # ready.
They hooked me up , instead of returning it they just added the 5000 points to my account

aimetti said:
For those with Best Buy premier give the dedicated phone line support a ring
(1-866-797-7367)
have member # ready.
They hooked me up , instead of returning it they just added the 5000 points to my account
Click to expand...
Click to collapse
What did you have to tell them to get hooked up?

All I told them was I received the deal in my email for the 100 dollar giftcard w/ any cell phone purchase (which i did less than 30 days ago) asked him what my options were , return it or if there was something he could do.

I just tried this, and they were snippy with me. They said that I'd have to return the phone. I mentioned that I "had a friend" who was just given the credit, and the rep said "I can neither confirm nor deny that." Sounded like a canned speech.

quietglow said:
I just tried this, and they were snippy with me. They said that I'd have to return the phone. I mentioned that I "had a friend" who was just given the credit, and the rep said "I can neither confirm nor deny that." Sounded like a canned speech.
Click to expand...
Click to collapse
Are you "silver" status? Their system will let them know how far they are willing to help you.

nunyabiziz said:
Are you "silver" status? Their system will let them know how far they are willing to help you.
Click to expand...
Click to collapse
I am, yeah. I'm going to try again later today just to be sure. I'm interested in hearing if anyone else gets them to do this. I have and like my white one, and I don't really feel like having to go through the hassle of the return process.

quietglow said:
I am, yeah. I'm going to try again later today just to be sure. I'm interested in hearing if anyone else gets them to do this. I have and like my white one, and I don't really feel like having to go through the hassle of the return process.
Click to expand...
Click to collapse
Same boat as you, also got the same snippy response.
Sent from my HTC One X using Tapatalk 2

wow sucks that you guys are having such a hard time.
The guy I got had like a carefree attitude and was cracking jokes the whole time. Maybe he just didnt care haha.

aimetti said:
wow sucks that you guys are having such a hard time.
The guy I got had like a carefree attitude and was cracking jokes the whole time. Maybe he just didnt care haha.
Click to expand...
Click to collapse
haha exactly what it sounds like to me... lol
Sent from my HTC One X using Tapatalk 2

nuprotocol said:
haha exactly what it sounds like to me... lol
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Seriously. Maybe I should keep calling until I get this guy.

quietglow said:
Seriously. Maybe I should keep calling until I get this guy.
Click to expand...
Click to collapse
Exactly what I'm going to do.

He said I'll get the points in 10 days. Was it the same with you?