Ok, I guess the story with SimplyElectronics is very well known so please let's not go into the discussion of why I didn't choose a trusted seller. I used them because like anybody else I found the HTC One X 200eu cheaper than in my country.
Anyway, to get into the point. I bought this phone from them and there was a problem with GPS so they agreed to give me full refund when I send it back to them. I sent it back but they kept the phone and never gave me refund. I started Paypal dispute but they fooled them that they have never received the phone although they told me they received it in good order. After Paypal closed the case in their favour, they told me that they will give no money and no phone back. They told me to go to Paypal to give me my money back.
My question here goes to British people. Do you know of any collection service in the UK, legal or illegal, I don't care, even if it's the mafia, that's fine with me, who can do the collection for me, either by forcibly getting the phone back from them or the money? I have no other option unfortunately so this is my last resort and better than nothing. I know that I can have this kind of 'service' here so most probably there must be something similar in the UK.
No relatives in the UK? If you have then it might be an option to use them to take this company to the small claims court. I think the limit is £500 but I stand to be corrected.
Where are they based?
Sent from my GT-I9300 using xda premium
No relatives but even if I had, I don't want to involve anyone with my problems. I prefer to give half the value to the mafia and get the other half. At least here, it is the only option to get justice. Police and the law fail, lawyers and courts will cost much more.
There are no "mafia's" here... lol
Sent from my GT-I9300 using xda premium
At least that's not what we call em
Sent from my GT-I9300 using xda premium
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium
hungry81 said:
Your logic of "I've been robbed so ill pay even bigger criminals to rob the criminal who robbed me." is dumb
What would you do if that company was RUN by the mafia?
Why pay thugs who make other peoples lives miserable to try and make yours slightly less miserable?
Hopefully if you do pay them they will take your money and laugh at you too, or refuse to give you back your phone unless you pay them double its value.
How about you just dont be stupid in the future and keep away from funding or endorsing criminal activity at all.
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Click to collapse
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
slking1989 said:
Did you not send it back by recorded delivery. Was it signed for?
Sent from my GT-I9300 using xda premium
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Click to collapse
Yes it was signed for but unfortunately UK postal service don't update online tracking information so Paypal cannot verify the delivery and they denied to Paypal that they received it although they acknowledged delivery to me. The postal survey to prove that it was delivered takes 2 month by the British postal service and the authorities here depend on them for the info so they can't help them. After 2 months Paypal will not bother with me.
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium
slking1989 said:
Call the British post office. Recorded delivery for us is up to the value of 500 pound. I have had a friend have this problem on eBay. Paypal refused to pay. But the p.o refunded. Wasn't international delivery though
Sent from my GT-I9300 using xda premium
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Is that th same as royal mail? if yes, I've emailed them long time ago but they don't even reply. Even from the Postal service here they tried to call them directly and they didn't help. They said, please follow the protocols and file in your reports. Which take 2 months to complete. I know they could provide the info easily but they don't want to do it.
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
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Click to collapse
Thanks.
They are in Surrey.
Here is the full address:
Simplyelectronics Ltd
C/O MIQ Logistics UK Ltd
Unit 1, Alpha Way,
Thorpe Industrial Park
Egham, Surrey
TW20 8RZ
Do you have any idea how I could get written confirmation from Royal Mail that they have received it? But this has to be done within a week. Paypal told me I can appeal within 10 days if I get this report. I have 7 more days for this.
I will try calling them tomorrow morning then but I doubt they can provide written evidence. Maybe they just tell me that it has been received but I don't think they will give it written now. I will try though. Thanks for the suggestion.
andreasy said:
That's not the kind of mafia I was referring to. You may call them collection agents who do this as a job and have a good reputation. That's why I ask ebfore. Here I know where to find them and they won't laough at me. They make their living out of this and they need to be certain that they are acting with the side of justice and that you are not making them do something negatice i.e steal something from an innocent man. I guess you understand what I mean.
Yes, if someone was so stupid to go to someone they have no recommendation of, most probably what you say would happen. I was asking if anyone knows an agency that can be trusted.
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Click to collapse
Oh ok then sorry about that ignore my rant and good luck with getting some justice.
Sent from my HTC EVO 3D X515m using xda premium
slking1989 said:
If u can find out where simply electronics are based. I'll could probably get you the number for the local p.o
Yes I do mean royal mail. If it was recorderd (international signed for) u will be refunded. I work with a company that delivers via royal mail, inside and outside of england. Barcodes have to be scanned on picking up goods and signatures have to take place for the receiver. This is also recorded by p.o and they will have evidence that its signed for. Maybe calling direct may help
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thanks again for droping the idea. I called them today and although it was very hard to get through (all options where going to dead end and automated messages only), I finally mamaged to randomly select an option and they guy there was so helpful, that he even emailed me the receipt showing the name and signature of the guy who received the package. Imagine that with the official procedure that would take 2 months.
I forwarded this to Paypal but I don't know if they will accept it now. As I said, I believe that they prefer to stay with their side so let's wait and see their excuse this time. Normally there should be an appeal option in the clain page but for me it's missing and they can't tell me the reason. I attached the pdf on dropbox and now I just hope they will see it and be willing to help.
I'll keep you updated and I'm buying beers if I succeed
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium
slking1989 said:
Thats good news mate. Well its a start anyway. Sorry for delayed reply. Im not sure that paypal will be very helpful. But you now have proof that they recieved it so perhaps you could talk to someone from simply electronics and threaten court proccedings they may buck up and refund u. After all... you have proof that they recieved the phone. Wheras they do not have proof of a refund or exchange. Therefore they will never win in court and will know this. U may even be compensated. Look up there small print about refunds. Gather up as much info about there policies as you can and prepare yourself to call them quoting there returns policy. Im quite sure if you went to court u wouldnt have to be there and all costs would go to simply.e
Sent from my GT-I9300 using xda premium
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Good news. Paypal has accepted the information and reopened the case allowing me to appeal. They made a mistake though and showed that the seller appealed instead of buyer. Technically thinking, that worries me again. I notified them and now wait with my fingers crossed.
If they just want to help the scammer they may come back with a bunch of excuses but since I am now in this path, I want to be optimistic.
Im sure they will back you up on this one. I dont they they will risk themselves being in **** over a duspute you WILL eventually win. If they dont accept your appeal they may well be getting themselves into trouble. Seeing as you have provided them with written proof. Im sure they will ask s.e to provide there proof of refund or return. Which they cannot do. So i imagine they have the same time period as you "10 days" to provide thier evidence. So i guess its just another waiting game before you get your money or phone
Sent from my GT-I9300 using xda premium
Well chuffed for ya mate. Im no expert but im sure by this time next week the appeal will be resolved in your favour. As more often than not paypal will not reopen a case unless there was a strong chance of the appealer winning.
Sent from my GT-I9300 using xda premium
Related
I bought my G-tab online Nov. 1 via PayPal, received the tablet, and assumed the transaction went through. I just checked and they never took the money! The transaction expired Friday and is listed as "Canceled" now.
Anyone ever experienced this? I kinda want to call them to see why they didn't take the money. But, I kinda don't wanna tempt fate and look a $398.99 gift horse in the mouth either! LOL!
Thoughts???
It may sound strange and ethical, but I would call them.
call me whatever you like but I would most definitely not call them.
Sent from my ADR6300 using XDA App
Where have people morals gone. Do people not feel guilt anymore?
maccaw1 said:
Where have people morals gone. Do people not feel guilt anymore?
Click to expand...
Click to collapse
Not that easily... if they called me about it that would be different, it was their mistake. call it karma for having such a piece of **** return policy... I'm going under the assumption that you bought it from sears online. if it was from an individual or something my morals might come into play
Sent from my ADR6300 using XDA App
maccaw1 said:
Where have people morals gone. Do people not feel guilt anymore?
Click to expand...
Click to collapse
That's interesting considering you've probably intentionally voided your product warranty by making software mods using roms illegally ported from other devices. An probably side loade d hundreds of apks for which you didn't pay the developer and most likely skimmed from a wares or torrent site, or Applanet.net.
Sound like a huge case of situational ethics to me buddy. Pick a position. If you feel so much guilt about things, delete your xda account and keep it moving.
id let them know, personally. when you start taking an active role in karma, as another stated in this thread, then karma starts taking an active role in your life. ive had way too many run-ins with karma to tempt fate again.
but hey, thats just me.
aamon17 said:
That's interesting considering you've probably intentionally voided your product warranty by making software mods using roms illegally ported from other devices. An probably side loade d hundreds of apks for which you didn't pay the developer and most likely skimmed from a wares or torrent site, or Applanet.net.
Sound like a huge case of situational ethics to me buddy. Pick a position. If you feel so much guilt about things, delete your xda account and keep it moving.
Click to expand...
Click to collapse
that's actually not even a valid argument except for installing non-paid for apps.
What you do to a device you own is your choice. You can flash anything you want to it if you choose....as long as you don't expect a warranty replacement if you screw it up. If I want to flash my toaster oven with the firmware from my microwave......more power to me. But when my toaster oven no longer works, it's my fault not the manufacturers.
Now getting a toaster oven you didn't pay for is a totally different argument (the original poster's).
Sorry OP, but it's called theft of a material item. You knew that you didn't pay for it, but are keeping it anyways. Of course, many companies tack on extra charges for services and steal from consumers, so it's a gray area. I guess if you look at it from the standpoint of "business is business" then it's fair. Dunno what to say.
Thanks for the input. All is well. I'm returning the device & will let them figure out what to do. Anyone in the Richmond, VA area looking for a clearance item, check the Virginia Center Commons Sears location later this week.
Good call... You are doing the right thing.... Why are you returning?
samielowe said:
Good call... You are doing the right thing.... Why are you returning?
Click to expand...
Click to collapse
Thanks. I also have an Archos 101 8gb that I've been comparing the last week. Sticking with the 101 and awaiting the 2.2 update.
I can tell you have good morals, why else post that you got it lol.If you honestly intended on keeping it, you shouldn't or wouldn't have said anything to anyone.
Sent from my Sprint Evo using Xda app.
Yes, not calling them and taking a free GTab will help our economy. /sarcasm
It happened to me, I called to ask about my order being placed and available, shortly after I was charged. I had received my pickup email already, so I'm sure if I had picked up the order and said nothing, it would have not been charged.
In a perfect world, when you called to tell them about the error they should have said "we appreciate your honesty and we will not charge you because of it, consider this a gift". You win, and they win as you would be more likely to be a return customer.
Hello
I am trying to sell my Captivate on Ebay. I have had 4 different people - all located in the Ukraine inquire about the phone. Noone else from anywhere has asked about it.
Is there something about the Captivate and Ukraine?
Maybe it's one person with multiple accounts, or some of her/his friends.
Doesn't matter where they are from as long as they pay, and do NOT ship the phone until you have the money in your hands.
Phones are hard to get over seas and can be resold for 10x what they pay for it
Sent from my Nexus S 4G using Tapatalk
+1^
Use paypal for take the payment. And just ship after check that you have the money in your account.
Be cautious. I've had people try to scam me when I sold my Archos 101. They offered $100 more than what I was selling it for, but the catch is they wanted me to send the Archos to his cousin(who was also out of state).It just didn't seem right . Also have a friend that dealt with a buyer from another country. The check or whatever they sent him ended up costing him money somehow. So I only deal with local buyers. Just my 2 cents
Thanks for the tips guys
I wouldnt do it! I would never buy over seas and if you sold i would go thre PayPal for sure and dont send till money in hand. Good luck!
Sent from my SAMSUNG-SGH-I897
maybe they heard about UnBrickable Mod and want a Captivate to develop with....
Darkuso said:
+1^
Use paypal for take the payment. And just ship after check that you have the money in your account.
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Click to collapse
Keep in mind that PayPal will freeze your *entire* account for the duration if the buyer files a dispute.... you better be able to PROVE s/he got the phone beyond a shadow of a doubt. Just fyi.
I'll buy it
I'm in nigeria....
doodaa1 said:
Keep in mind that PayPal will freeze your *entire* account for the duration if the buyer files a dispute.... you better be able to PROVE s/he got the phone beyond a shadow of a doubt. Just fyi.
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Click to collapse
Ebay have a buyer/seller protection system, in that case they have to prove that he didnt sent the phone or isnt as was in the description. And if the buyer want the money back have to ship back to the seller. You can read about it in the ebay security center, i bought my phone in ebay, took a week to get from US to Venezuela.
aww.W.T.F? said:
Doesn't matter where they are from as long as they pay, and do NOT ship the phone until you have the money in your hands.
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Click to collapse
+1 ship only on correct payment, not 1000 donkeys in exchange for your hard earned £50.00
just make sure it is on your terms i.e pay pall and quote for insured shipping. simples
nmsraider said:
+1 ship only on correct payment, not 1000 donkeys in exchange for your hard earned £50.00
just make sure it is on your terms i.e pay pall and quote for insured shipping. simples
Click to expand...
Click to collapse
1000 donkeys! Hahahahahaha lmao.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
As long as you get the money, who cares?
Sold an iPhone on eBay to a guy in Ukraine. The tracking system showed that it never arrived and he got his money back through PayPal. I was out an iPhone, eBay's fees, and the cost of shipping.
My local PO told me they hear things like that all the time about Ukraine. The postal system is apparently awful there.
Edit: Just because you get the money doesn't put you in the clear, PayPal put negative balance on my account and called me everyday after the dispute threatening to turn me over to collections if I didn't pay them back.
Sent from my SGH-I897 using XDA App
also require them to buy insurance, that will protect u and the buyer if the package supposedly never arrives
not worth the hassle or risk you should have no problem selling to a buyer in US or Canada both of which tend to be safer than say Nigeria or Ukraine.
Good point on the insurance. So in case it does get "lost", my money won't be completely lost.
Just in case anyone doesn't know the check scam. The way it works is they send you a check for the product. It looks legit, even your bank will think its real. Banks will normally put the money into your account within 1-3 days if the amount of the check is below a certain amount. They do this before the check ever clears with the bank listed on the check (many times its an overseas bank so it takes even longer to clear). So what happens is that you get your money, ship the product, and then a couple weeks later the bank calls you up and says you owe them that money back because the check bounced. Or worse yet, the bank deducts it directly from your account, which happens, and you get overdrawn. Now you also owe overdraft fees. Problem is you cant hold on to the product for the length of time it takes for the check to fully clear, many times its 2-4 weeks.
So lesson is use paypal, cash, or even western union. No checks ever. There are plenty of scams out there but this one is one of the easiest for people to pull off.
Long story short.. I sold a phone on eBay with the original box. However, the phone was replaced twice due to sleep death issues. So it turns out that the phone I had sold IMEI number was different then that of the original sticker on the box. This is normal as when you replace a phone, they don't send you a whole new box, they just give you a new phone.
So my question is.. why would a buyer make a big deal about the box's IMEI number not matching the phone's IMEI number? I can only think that he's trying to re-sell it somehow to make a profit, but can't because the numbers don't match.
His reason is "because customs won't allow phones into Europe without the original box with IMEI numbers matching". Riiiiiiight
Anyone care to speculate? Thanks.
So basically, the buyer is saying customs will take apart the packaging to check the IMEI, and take the phone out to check the IMEI on the back of it? Plus, what about phones that weren't shipped with their original boxes?
The buyer is obviously lying/bsing.
jianC said:
So basically, the buyer is saying customs will take apart the packaging to check the IMEI, and take the phone out to check the IMEI on the back of it? Plus, what about phones that weren't shipped with their original boxes?
The buyer is obviously lying/bsing.
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Click to collapse
Exactly. He said he was speaking with the airport and they would charge $30-$40 dollars to get some "copies" of proof of ownership so he wants to be compensated for this in a partial refund. When I asked him for the number to this airport so I could verify this obvious bs story myself.. he all of a sudden had to ask his friend for the number and would get back to me. And still hasn't 5 hours later.
Obviously, he's trying to do something dodgy here and wants to be compensated $30-40 for something that he screwed up on by not making sure the IMEI numbers match beforehand. I just can't figure out what.
if i were the buyer, and all that's true, i'd be saying to myself, 'dang i guess i shoulda checked on this intl shipping stuff first..."
just my own thoughts on the matter though...
i wouldnt expect every seller, especially a person, selling his own phone to know every countries or airports shipping procedures...
Since you said Ebay: I take it this is outside the return period (if you had one/stated no returns). Assuming the buyer is reputable himself: I'd ask for documented proof. Paypal would require this as well so you're just saying him the time before Paypal asks him the same thing. Cause yeah: this is sketchy.
B-Naughty said:
if i were the buyer, and all that's true, i'd be saying to myself, 'dang i guess i shoulda checked on this intl shipping stuff first..."
just my own thoughts on the matter though...
i wouldnt expect every seller, especially a person, selling his own phone to know every countries or airports shipping procedures...
Click to expand...
Click to collapse
Very true, although I don't claim to be an expert on such matters.. from what I understand.. customs doesn't actually open and physically inspect packages unless there's something really abnormal/illegal looking on the package. Imagine if customs actually physically inspected every single package that went through Europe on a daily basis. Not at all plausible.
But that really doesn't even matter in this case as he stated that he, himself, was going to Europe with the phone which made this all so much more bs-worthy.
alpha-niner64 said:
Since you said Ebay: I take it this is outside the return period (if you had one/stated no returns). Assuming the buyer is reputable himself: I'd ask for documented proof. Paypal would require this as well so you're just saying him the time before Paypal asks him the same thing. Cause yeah: this is sketchy.
Click to expand...
Click to collapse
I did state no returns and yeah I was going to ask him for proof.. but I figured it would be needed anyway if he files a dispute, so I just left that be. I just told him that I'm sorry he didn't verify this all before purchasing as if it was that critical to the sale, he should have made sure before purchasing. I also told him that I could not help any further as the phone works exactly as it should and his only problem is mis-matched IMEI numbers. Definitely sketchy.
J0ESK0 said:
Very true, although I don't claim to be an expert on such matters.. from what I understand.. customs doesn't actually open and physically inspect packages unless there's something really abnormal/illegal looking on the package. Imagine if customs actually physically inspected every single package that went through Europe on a daily basis. Not at all plausible.
But that really doesn't even matter in this case as he stated that he, himself, was going to Europe with the phone which made this all so much more bs-worthy.
I did state no returns and yeah I was going to ask him for proof.. but I figured it would be needed anyway if he files a dispute, so I just left that be. I just told him that I'm sorry he didn't verify this all before purchasing as if it was that critical to the sale, he should have made sure before purchasing. I also told him that I could not help any further as the phone works exactly as it should and his only problem is mis-matched IMEI numbers. Definitely sketchy.
Click to expand...
Click to collapse
this was a US to US transaction? i thought you shipped overseas... he doesn't have a leg to stand on... no part of your transaction said anything about what you do with it afterwards... or i warranty this, yada yada... it was no returns... i would imagine your sale outlined the phone in its condition... like you said, he should've inquired about that... he's taking it with him??? tell him throw the [email protected] box away....
B-Naughty said:
i would tell him throw the [email protected] box away....
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Click to collapse
Hahaha.. exactly my thoughts. XD And yes, US to US transaction. Then all of a sudden 2 weeks later he needs the original box to match the phone so he can bring it to Europe with him as a gift. Smh. People will make anything up when they screw up instead of just admitting they made a mistake. Oh well heh.
Sent from my Jellybro'd Nexus Prime using xda premium
Unfortunately, eBay and PayPal always side with the buyer. Even if there is a stated "no returns" policy. To make everything supposedly even, they will tell him to ship it back to you, and you will have to refund the original price plus original shipping. You will both be out a little bit. Due to you already paying once for shipping, and him for having to pay to send it back.
Sent from my PG86100 using xda app-developers app
Did you get any receipts or paperwork for the replacements. This may be enough if you can send him those as proof.
Sent from my Nexus 7 using Tapatalk 2
austin420 said:
Unfortunately, eBay and PayPal always side with the buyer. Even if there is a stated "no returns" policy. To make everything supposedly even, they will tell him to ship it back to you, and you will have to refund the original price plus original shipping. You will both be out a little bit. Due to you already paying once for shipping, and him for having to pay to send it back.
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
People have gotten around this. All the buyer has to do is do a chargeback on their CC. Dirty business.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Thanks ✟
Moving to Q&A
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 7 using Tapatalk 2
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
Sent from my SGH-I777 using xda premium
nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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14 business days is 3 working weeks.
2 weeks is 2 working weeks.
Anyways they keep changing how much it should take.
Sent from my Nexus 4 using Tapatalk 2
nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
Sent from my SGH-I777 using xda premium
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I just love how they do such things. But even worse, they say that generally in 14 business days results of the device inspection will be avaliable. Makes you think about what is there really to inspect lol
I have the emails from tech support.
First one says 3-5 business days if unopened and 2 weeks if opened. Than the second one says 14 business day. Its been 26 working/business days and not a sign of refund. That's pretty bad from a company as big as Google.
Sent from my Nexus 4 using Tapatalk 2
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. I personally think it's a joke.
If any one has the same problems please let me know.
Sent from my Nexus 4 using Tapatalk 2
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
Hr Kristian said:
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
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I'm seriously thinking to take legal actions. Their policies clearly states 14 business days for opened packages and 3-5 days for unopened ones. It's been 26 days !!!!!
Sent from my Nexus 7 using Tapatalk 2
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
xUntilOne said:
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
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Thanks, but unfortunately Nexus 4 is only available on Play store without contract.
Sent from my Nexus 7 using Tapatalk 2
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
c5satellite2 said:
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
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What is BBB ? I am from Canada I will see what I can do here.
Sent from my Nexus 7 using Tapatalk 2
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
coolloser said:
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
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Filled a complaint will see what happens next
Sent from my Nexus 4 using Tapatalk 2
seems you would better got the phone and resell it by your own
I worked for a well known action camera company in the customer service dept before moving on to better things and this all sounds very familiar. That was our standard procedure for returns as well, so it is possible that it is something to do do with either UPS or the system they're using - I remember it was actually for service reps to cancel if the order had been processed, even if we escalated it. The 14 business days sounds about right too, although the support rep should cop a little flak there for not saying that instead of 2 weeks and not mentioning the possibility of delays.
I also remember moving to a new returns service (automated too funnily enough), which caused ridiculous delays - packages getting lost, getting sent to the wrong department, you name it.
Bear in mind that the rep is just as frustrated as you at this point - in scenarios like this we would constantly check up on the status and ask the manager to escalate it to shipping/accounts but our hands are tied.
Mention the possibility of legal action if you want, but you'll likely get pointed towards the T&Cs absolving the company of any fault.
I'm pretty confident I could name and shame the companies providing these services but sadly that'd breach the NDA I signed.
Good luck man.
I have been shouting that google is cheating u people and mods kept on deleting my thread. They had supply issue to they booked the order and now after 3 months when much better devices are in the market they are forcing users to buy them.
They even charged much for the old socs. When arms new designs were 1 month ahead.
So
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Kewl, no one cares.
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
Sent from my YP-G70 using xda app-developers app
xelectronicax said:
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
Sent from my YP-G70 using xda app-developers app
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Lol precalc hahahah get on my level linear algebra
Sent from my Nexus 4 using Tapatalk 2
mod edit:
no talking about IMEI changing period.
unlock pros
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
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i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.
himuraxxx said:
i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.
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The same thing happen to me...I was told I had to send my phone in and its been well over a month and i had not received my phone or are they returning my call or email......Do not do any business with them....
Ouch, this thread caught my attention. Thanks for sharing with us.
Sent from my Lenovo A5000 using XDA Free mobile app
The Unlock Pros = The Scam Pros
They've done the same thing to me. They got me to send my $900 phone in for IMEI repair after they've screwed it up remotely. They use a UPS Store mailbox as shipping address.
Once they got the phone they started ignoring my emails and phone calls. When I finally got someone with the username "Scott" one their website live chat, he was rude first and later mocked me, called me stupid, dumb and all the f words for asking about my phone.
Never do business with these guys. They are thieves and they continue to steal phones because they assume people won't waste their time and money to sue them for stealing their cell phones. At least that's what the Scott guy told me after insulting me online. Also they think or assume your phone is stolen so you won't do anything if they steal from you.
They do provide the remote unlock and IMEI repair but this is just their way to make their business look legitimate. In reality the look for opportunities to have you ship your phone in. For example they will intentionally screw up the phone then as you to ship it in.
By the way, they will show you a mail label to make you think that they'll ship your phone back to you soon. This is just a trick, Kiss your phone goodbye if you've made the mistake like me to ship your phone to these scammer.
Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
Sent from my GT-i9505(rooted) Android 4.4.2
mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
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Click to collapse
chaoshunter said:
Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
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Click to collapse
Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.
hellcatrydr said:
Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.
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I hate scammers more then anything. Hope they get what they deserve.
Sent from my GT-i9505(rooted) Android 4.4.2
I am sorry that you got scammed, and glad you got your money back.
But on THIS site we do not discuss anything to do with IMEI changing for any reason, this includes services or hack methods.
Closing this up.