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So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
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Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
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Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Hopefully it was the worst screen bleeder / rebooter ever.
wow i'd be so upset. good luck bro
wow. this is ridiculous. I hate thieves..
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
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Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
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Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
zaventh said:
I'm on my third G2x. I just can't take it anymore. At this point it's only partly the phone itself and partly my new disgust for LG as a company. I don't even want to use a working G2x if that day ever comes.
I've tried asking T-Mobile to switch out for a Sensation, and I'm usually pretty good at sweet talking these kind of deals, but all efforts have failed thus far. What's the fastest way anyone has gotten TMO to switch a G2x out for a Sensation? I hear a BBB complaint is fairly effective, but doesn't exactly seem to be very quick.
Cheers...
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They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
not sure if the lemon law applies to phones but if you are on your third one, honestly, they should just swap it out for a different phone for you or give you your money back.
call and ask to CS rep. ask nicely. if you get the right CS rep, they'll most likely hook you up.
Paging Dr B said:
They're told me that if they swap out a device 3 times, that they'll be willing to swap for a newer device. If this is your third and you're still having problems you might be able to make it an easy argument. Just call and tell the truth. You went through 3 phones, and they're all messed up and since you paid with real money you want a real high end phone that works as advertised. Then boom, can I trade this for a Sensation for free? If they say no, then ask to speak to a manager.
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I've been told this by T-Mobile as well. After three exchanges of the same device (I think within 90 or 180 days?), you can talk to them about switching to a different device.
The thing that sucks is that not all if any care reps even know the situation with the G2X so they'll think your just full of it
Removed due to someone whining in the G2X forum.
Sent from my LG-P999 using XDA Premium App
I had 5 MT4G's and they sent me a G2X...
After about a week of it shutting off randomly and having to pull the battery out and put it back in to get it to turn on I asked if they would send me another phone.
Of course they wanted to send me another G2X. I asked for a Sensation... The CC rep said NO. I asked to talk to a manager and no go. She made me really mad and I told her to put me on the horn with customer retention so I could cancel my service and switch to Big Red.
I'm not under contract and they wanted me to just upgrade the line. After talking to customer retention. They credited my bill $80 and let me keep my week old G2X. I went to the store and bought a Sensation.
So... No Verizon. But I still have a brand new G2X for sale...
As most of you know from my post here about 6 weeks ago, T-mobile shipped me a Sensation for free and let me keep my G2X while still remaining off contract. If you would like to get all the information as to why t-mobile just ate the cost for the Sensation then your going to have to look through my history. The story is to ling and I've already told it too many times.
Sent from my HTC Sensation 4G using XDA Premium App
It's all about who you talk to. I had a similar issue with my previous phone, and after only one swap-out, the supervisor I talked to gave me no hastles and allowed me a full upgrade price on the Sensation. Your situation may merit a free device, but it depends on you getting the right person at the right time. Just be honest with them, let them know it's not their individual fault, and you're just exhausted from all the problems. Be sincere, and only get more authoratative if they completely refuse to help.
Third time I've posted this today lol
aim1126 said:
After exchanging my g2x about 6 times I called the retention center and told them that I would cancel my account since I needed a working phone and the g2 was definitely not a comparable device. As soon as I mentioned the cancellation he told me I could get the sensation as an upgrade ( even though I just opened my account 5 months ago) so I just paid the $250 and got a sensation on the mail. So far, I absolutely love it
Sent from my HTC Sensation 4G using XDA App
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Sent from my HTC Sensation 4G using XDA App
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
zaventh said:
I just called them again. I've literally talked to CC 3 different times over a span of a few days and spoken to supervisors each time. Every time they tell me that can't switch them out even if they wanted to and they know nothing about anyone ever being able to swap their G2X for another phone... I've been a T-Mobile customer since 2001 so I can't believe they are denying me this basic level of service.
I just filed a BBB complaint on the matter. Investigating other ways to get some kind of a resolution...
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They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
They are flat out lying because they gave me a free Sensation, let me keep my G2X and let me remain out of contract. Although I was a special case, they still have the power and can do so.
Sent from my HTC Sensation 4G using XDA Premium App
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Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
parmijo11 said:
Supervisors might be able to but a REP cannot. Don't waste your or the REP's time, ask for a supervisor if you must and good luck.
Sent from my SGH-T959 using Tapatalk
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Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Yes. I know supervisors can and since he said the supervisors he spoke to said they couldn't do it, I simply stated they were lying. I know their lying because one of them approved my G2X /Sensation debacle.
Sent from my HTC Sensation 4G using XDA Premium App
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Don't forget they have rules and policies they have to follow too. Not a matter of just doing whatever they want. Every situation is unique.
Just an update.
I called and complained to another manager. I called and kept asking for supervisors until they said there was no one else, lol. No go. I also opened a BBB case against TMO stating my claim and that switching to a HTC Sensation would be a satisfactory resolution. Yesterday I got a call from "The Office of the President" to discuss my BBB complaint. They proceeded to tell me that TMO is only a "wireless service provider" and they take no responsibility for the (non)functionality of the phones themselves. After a long conversation of me calling them on their BS at every turn, he offered to refund me $40 they charged me to replace the G2X twice to begin with in return for considering it an acceptable resolution. I said hell no.
So I'm not sure how anyone else has gotten away with this, but apparently being a customer for 10 years and paying $200/mo isn't good enough for me to get the kind of courtesy they extend to other customers.
So the gingerbread update did not fix all the huge issues with the g2x?
Sent from my HTC Sensation 4G using XDA Premium App
Yea, I thought the update is supposed to make the g2x pretty solid...My GF just got one a week ago for free for adding a line (free all the way, no mail in rebates or activation fee).
Hers doesnt have GB on it though, how is that to go down?
Matt
Last time I tried to pull off a free G2X because I read someone on the forum was given one by a rep for being a long term customers and signing up for another 2yrs. I called Tmobile and demanded the same deal and the supervisor wouldn't let me have it. I told her 5 times that there has been people walking away with G2X at no cost for 2yr renew and bahabah to the point the supervisor demanded "my friends" number to look up the code that was inserted in their accounts..
My solution is to tell them about jrwingate6 and say my friend went through this same crap bahbahabah and in the end Tmobile gave him a sensation.. jrwingate6 will have to give you his number to make proof of that if he's willing to help you out and privately send his personal number to you. Once they see Jrwing was given a free sensation due to malfunctions G2X how can they deny you?
You know what dude times like this you should call corporate and demand to speak to the president or someone below with reasonable powers to help me out.
I return my G2X after using it for 29 days. It was lacking something and overall the experience wasn't satisfying to me I just didn't seem to be in love like my sensation. I hated the G2X!!
My GF G2x has zero problems so far. Its just as snappy as my Sensation. The camera is slow, but thats it! The battery is a million times better than my sensation!
Maybe the G2x has gotten better? Maybe you ought to ask for another G2x and see if something was fixed. I dont notice ANY of the problems listed, and I have a sensation to compare it too.
Matt
Hey guys,
Just wanted to give my fellow Wind users a warning: Wind has changed their warranty policies.
Instead of doing a straight exchange they now require $150 deposit, and a $10+tax fee for using their loaner phone. I've had enough of their antics, and am in touch with the loyalty department after paying $161.30 just to send my phone in for repairs.
Basically what happened is my phone shutoff while I was using the flashlight, and wouldn't turn back on. I tried charging, tried a different battery, tried putting it into recovery, etc. Now that I look back the only thing I didn't try was apx mode. Funny thing was, when I was in the store waiting to get the loaner phone, a lady brought in the exact same phone with calling issues. Everyone who has this phone hates it.
Anyways, reason for my post wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place.
If they can't hook me up with an upgrade for a newer phone, then I'm tempted to pay off my tab and leave wind for mobilicity, at least then I wouldn't have to deal with getting crappy phones like this in the future. Wind (and T-Mobile for that matter) should have recalled all these phones when they realized that it was a P.O.S for lack of a better word. It hasn't even been a year and the phone has broken twice on me.
My words of wisdom was to tell you guys to pawn your phones off or try and trade for an amaze 4g or something before yours breaks (since it's probably inevitable) and you're stuck paying these bogus warranty fees. I'll update the thread once the loyalty department gets back to me this weekend.
Ontop of this as of April 1st of 2012 they charge 10$ for the unlock codes. I just called to get it unlocked and the representative claimed i had to be with them for "6" months not the usual 3 and its 10$ to unlock the phone.
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Just a little comment on the issue with your phone. I think your motherboard is fried . This is my second LG phone, and my first phone (P500) had an issue and wouldn't turn on, I sent it for repair and they told me the motherboard was dead.
So I'm guessing that's what happened with yours. This will be my last LG phone, probably forever. Would rather have an iphone, and I HATE apple products, than an LG phone.
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
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See if you can find some information regarding the wintab contracts. considering its a "contract" that you sign for the company somehow i dont think its legal for them to enforce that upon the anyone who signed on before the date of change. For the others there is no contract as is pay as you go.
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
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Click to collapse
Unfortunately they don't do contracts. But I do have a WindTab which means I owe a certain amount of money on the phone. Maybe I can get out of paying it by saying their policy breached my agreement. I'll have to review my agreement!
Solace50 said:
See if you can find some information regarding the wintab contracts. considering its a "contract" that you sign for the company somehow i dont think its legal for them to enforce that upon the anyone who signed on before the date of change. For the others there is no contract as is pay as you go.
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I will look into this. Thanks you guys, good point!
jj_z1 said:
Just a little comment on the issue with your phone. I think your motherboard is fried . This is my second LG phone, and my first phone (P500) had an issue and wouldn't turn on, I sent it for repair and they told me the motherboard was dead.
So I'm guessing that's what happened with yours. This will be my last LG phone, probably forever. Would rather have an iphone, and I HATE apple products, than an LG phone.
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I 100% agree with you. Last LG phone I ever get. I was going to buy an LG TV this week as well, but I feel like a dynex would be more reliable at this point!
Thanks guys!
Funny thing is I have 2 720p tvs, one is a dynex and one is an LG lol. The dynex tv is older and was more expensive at the time, but they both work great. The LG tv input ports are arranged better though and are easier to get to.
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
djvoleur said:
If there has been a change in policy, does that mean you can get out of your contracts?
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Wind doesn't have contracts.
Sent from my LG-P999 using Tapatalk 2
tvisforme said:
Wind doesn't have contracts.
Sent from my LG-P999 using Tapatalk 2
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Click to collapse
It might be against the rules to post twice in a row. Could you check and get back to us?
If wind does not have any "contracts" whats stopping people from canceling the service and not paying off the windtab.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
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? if exchanging a G2X is not relevant here then the thread can be deleted/locked. Its a "General" section and not a development section. yes its related to the provider being ass within the use of a "G2X" warning others of such issues.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
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Click to collapse
That's why I posted in the general section Mr. Moderator. Thanks for the heads up there. It's also called an exaggeration, most people on here are unhappy with these phones, and while I was in the store, another lady brought one in and she's had hers repaired 3 times already. I don't know what your problem is.
Solace50 said:
If wind does not have any "contracts" whats stopping people from canceling the service and not paying off the windtab.
? if exchanging a G2X is not relevant here then the thread can be deleted/locked. Its a "General" section and not a development section. yes its related to the provider being ass within the use of a "G2X" warning others of such issues.
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Click to collapse
That's true, when looking through my "agreement" it says they must give me 30 days prior notice to any changes that are affecting my terms of agreement. I'm going to tell them that I don't agree with the warranty policy changes and I'm either accepting a replacement (different phone) or I'm leaving and filing a small claims. I'm already in the process of litigations with another cell phone provider, don't really want to disclose too much but they can be a real pain in the ass.
could you pm me the agreement you signed i assume it would be the same "blank out any personal information" i cant seem to find mine atm. need to dgi through a pile of papers.
tvisforme said:
Sorry to hear about your issues, but please note that this is off-topic! Complaints about your provider have nothing to do with development. (As an aside, I'd also disagree with your assertion that "everyone" is unhappy with the phone. We have two G2x phones on Wind and really enjoy both the device and the service.)
Tv
Sent from my LG-P999 using Tapatalk 2
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Off topic ???
@ barqers Thanks for posting this.
sunster said:
Off topic ???
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"G2x general discussion" is not the same as "Complaints about my cellular provider". The OP even made a point of stating that the post "wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place" at his provider. It's not a big deal, but there are already plenty of other sites to gripe about service issues.
Sent from my LG-P999 using Tapatalk 2
tvisforme said:
"G2x general discussion" is not the same as "Complaints about my cellular provider". The OP even made a point of stating that the post "wasn't to get help fixing it, it was to warn you guys of the new crappy policies in place" at his provider. It's not a big deal, but there are already plenty of other sites to gripe about service issues.
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Dude I don't know what your issue is this is the general section like you noted which means for general discussion.... If this was in the Dev or themes and apps section then you would have a a point but you don't so move on and stop trolling this thread unless you have something of substance to add to the discussion
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DJLamontagneIII said:
Dude I don't know what your issue is this is the general section like you noted which means for general discussion.... If this was in the Dev or themes and apps section then you would have a a point but you don't so move on and stop trolling this thread unless you have something of substance to add to the discussion
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Hey, it was an opinion expressed in good faith to the OP, and these silly claims ("trolling"?!?) don't help anyone. Do with it what you will, I really don't care any more.
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tvisforme said:
Hey, it was an opinion expressed in good faith to the OP, and these silly claims ("trolling"?!?) don't help anyone. Do with it what you will, I really don't care any more.
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There's other boards for misguided rule quoters...
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I am a WIND customer and didn't know about the change in repair policy so this thread is useful to me.
WIND = Warranty Is Not Dependable
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
Sent from my Nexus 7 using Tapatalk 2
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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14 business days is 3 working weeks.
2 weeks is 2 working weeks.
Anyways they keep changing how much it should take.
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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I just love how they do such things. But even worse, they say that generally in 14 business days results of the device inspection will be avaliable. Makes you think about what is there really to inspect lol
I have the emails from tech support.
First one says 3-5 business days if unopened and 2 weeks if opened. Than the second one says 14 business day. Its been 26 working/business days and not a sign of refund. That's pretty bad from a company as big as Google.
Sent from my Nexus 4 using Tapatalk 2
Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. I personally think it's a joke.
If any one has the same problems please let me know.
Sent from my Nexus 4 using Tapatalk 2
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
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Hr Kristian said:
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
Sent from my GT-I9000 using xda premium
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I'm seriously thinking to take legal actions. Their policies clearly states 14 business days for opened packages and 3-5 days for unopened ones. It's been 26 days !!!!!
Sent from my Nexus 7 using Tapatalk 2
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
xUntilOne said:
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
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Thanks, but unfortunately Nexus 4 is only available on Play store without contract.
Sent from my Nexus 7 using Tapatalk 2
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
c5satellite2 said:
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
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What is BBB ? I am from Canada I will see what I can do here.
Sent from my Nexus 7 using Tapatalk 2
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
coolloser said:
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
Click to expand...
Click to collapse
Filled a complaint will see what happens next
Sent from my Nexus 4 using Tapatalk 2
seems you would better got the phone and resell it by your own
I worked for a well known action camera company in the customer service dept before moving on to better things and this all sounds very familiar. That was our standard procedure for returns as well, so it is possible that it is something to do do with either UPS or the system they're using - I remember it was actually for service reps to cancel if the order had been processed, even if we escalated it. The 14 business days sounds about right too, although the support rep should cop a little flak there for not saying that instead of 2 weeks and not mentioning the possibility of delays.
I also remember moving to a new returns service (automated too funnily enough), which caused ridiculous delays - packages getting lost, getting sent to the wrong department, you name it.
Bear in mind that the rep is just as frustrated as you at this point - in scenarios like this we would constantly check up on the status and ask the manager to escalate it to shipping/accounts but our hands are tied.
Mention the possibility of legal action if you want, but you'll likely get pointed towards the T&Cs absolving the company of any fault.
I'm pretty confident I could name and shame the companies providing these services but sadly that'd breach the NDA I signed.
Good luck man.
I have been shouting that google is cheating u people and mods kept on deleting my thread. They had supply issue to they booked the order and now after 3 months when much better devices are in the market they are forcing users to buy them.
They even charged much for the old socs. When arms new designs were 1 month ahead.
So
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Kewl, no one cares.
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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xelectronicax said:
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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Lol precalc hahahah get on my level linear algebra
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So I checked my upgrade date today and it went from April 2014 to September 2014.that's crap! I'm glad I bought an s4 off the Internet!
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We all knew this was coming sooner or later.
Sent from my SAMSUNG-SGH-I337
Yeah as soon as Verizon did this, we knew att would follow suit.
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If your account is in good standing and your current phone is out of warranty for some reason call and ask for an early upgrade. That's how I got my s4
Firedcylinder said:
If your account is in good standing and your current phone is out of warranty for some reason call and ask for an early upgrade. That's how I got my s4
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Could you please elaborate a bit?
Did they just have you sign a new 2-year and give you an upgrade?
Firedcylinder said:
If your account is in good standing and your current phone is out of warranty for some reason call and ask for an early upgrade. That's how I got my s4
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Click to collapse
That might be the way it is currently... But not in the future.
Was reading about the changes a few days ago.
http://www.cnet.com/8301-1035_3-575...evice-upgrade-wait-time-from-20-to-24-months/
Sent from my awesome AT&T SAMSUNG GALAXY S4 SGH-I337 using xda developers app.
they did it to me too. I'm glad I got my S4 last week!
bstaruk said:
Could you please elaborate a bit?
Did they just have you sign a new 2-year and give you an upgrade?
Click to expand...
Click to collapse
That's what happened to me. I was 8 months away from upgrade so I called and asked if I could do an early upgrade they said sure. I've always paid my bills on time and have been a customer since 2000
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geoldr said:
That's what happened to me. I was 8 months away from upgrade so I called and asked if I could do an early upgrade they said sure. I've always paid my bills on time and have been a customer since 2000
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You got lucky, it all depends on who you get. I was told 2 days ago that they can only go a max of 3 months. Before that I was told 30 days... it varies depending on who you talk to. Supervisors can do a lot more than the first agents you talk to. AT&T is VERY inconsistent you will get different answer each time you call.
Firedcylinder said:
If your account is in good standing and your current phone is out of warranty for some reason call and ask for an early upgrade. That's how I got my s4
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Click to collapse
This is one way. Or just call like 6 months later and just ask nicely. It helps if you can "bundle" together multiple lines that you can upgrade. Even better if you've been a loyal customer for over a 14 years like me
That being said, they're never denied me when I asked. Just be reasonable. Usually they say the upgrade price + $250 early upgrade fee. Just ask nicely if he/she can talk to a supervisor and do something about that fee. They'll usually say yes.
---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------
geoldr said:
That's what happened to me. I was 8 months away from upgrade so I called and asked if I could do an early upgrade they said sure. I've always paid my bills on time and have been a customer since 2000
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Yup, pulling the loyalty card helps. :good:
AutoUnion said:
This is one way. Or just call like 6 months later and just ask nicely. It helps if you can "bundle" together multiple lines that you can upgrade. Even better if you've been a loyal customer for over a 14 years like me
That being said, they're never denied me when I asked. Just be reasonable. Usually they say the upgrade price + $250 early upgrade fee. Just ask nicely if he/she can talk to a supervisor and do something about that fee. They'll usually say yes.
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This kinda worked for me. I upgraded to S4, even tho I still have 12 months left on my contract....
yeah, I've been going to the same AT&T store for many years and I've never had problems getting early upgrades, waiving activation fees, even unlocking phones that are still under contract (he gave me the unlock code for my S4 the same day I bought it).
bstaruk said:
Could you please elaborate a bit?
Did they just have you sign a new 2-year and give you an upgrade?
Click to expand...
Click to collapse
That's exactly it. Never missed a payment and my upgrade was more than 6 months away.
Forgot to add that my skyrocket was out of warranty and I needed a battery. I know they probably would have replaced the battery for free but I wanted the s4 so they worked with me.
You guys probably are going to want to pull those early upgrade cards out of your as**s as soon as you can. That is if you want to be able to run anything but stock...
http://rootzwiki.com/news/_/article...oki-bootloader-script-for-its-galaxy-s4-r1994
Of course, who knows, maybe another exploit will be found.