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Has anybody had any problems with dust under your screen? it almost looks like a dead pixel, but it is most certainly dust. Its on the right side upper part of the screen. Thinking about exchanging it because its super annoying (although i could just be ocding, lol) If this is a widespread problem though i may not bother, just to get another with even more dust under it,although i have not seen any other threads on it in the desire HD section.
It appears as the original desires had a big problem with LOTS of dust under the screen, specially by the volume rocker. Sounds like a screen sealing problem, which HTC had a really hard time with the EVOs too. The screen actually lifted up on the bottom due to no glue on the bottom part of the screen.
Get an exchange and be done with it.
Sent from my HTC Inspire 4G using XDA App.
Mine has a bunch in the same location I can only see it when screen its off so no big deal. But it does bother me when screen off but I'll survive
Sent from my Inspire 4G from XDA app
Add me to the list aswell there were tiny specks I could tolerate and only seen under direct sunlight with screen off but one huge speck that kept annoying me completely, visible in any lighting...Costco agreed with me also and got a new one replaced heck they replaced the entire package even the extra accessories they included..really happy now! thank you Costco.
sent from my HTC Inspire™ 4g using XDA App
None here and I keep mine in my pocket with ottetbox commuter and screen protector. I'll be looking out for it though.
Sent from my Desire HD using XDA App
I have dust under my screen also
I suspect the charger and headphone ports are the culprits.
Bugs me to no end.
This was a problem that plagued my CDMA Hero as well. Sprint Service center saw me once a month or so to get it cleaned, Will AT&T just swap it under warranty? So far I'm dust free.
Finally after three replacement I have a dust free screen. Bought mine at BestBuy mobile. They were pretty cool about it.
I noticed dust in the top corners under my screen today too, but I can't for the life of me see it now - the lighting must need to be perfect.
i have dust under my screen now after about 3 weeks of use. it did NOT when i bought it because im anal and i looked very closley. to be honest, a less anal person might not even notice the 5 tiny specs of dust that i see under the screen.
has anyone swapped due to dust issues and got a unit that does NOT get dust under the screen at all? and im aksing this of the people who are turely anal about. ive handed my phone to 3 different people and asked them if they could see the dust, and they could not, then i gave it to my dad (more retentive than me even) and he spotted each spec of dust.
baiscally, im trying to decide if its worth swapping, then going through rooting and getting my phone just how i want it again, only to get dust int he next phone. if its going to happen to every inspire, then i wont bother.
anyone have input on the above?
oFUNGUSo said:
anyone have input on the above?
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If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!
mj0528 said:
If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!
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well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle
oFUNGUSo said:
well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle
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Doubt this is a problem with all devices... I don't have any dust under my screen and I didn't have any under the screen with my first inspire.
Sent from my HTC Inspire using tapatalk.
Haven't noticed any dust, and I use my Inspire naked (LOL) and keep it in my pocket most of the day.
Yea one thing the craptivate does have is that little door to close over your port. Wish we had that.
No dust under my screen yet... almost time to put a new screenie (protector) on ill have to check
I am noticing dust on the sides trapped on mine I have only had it 4 days.
Sent from my Desire HD using XDA App
No dust under my screen, I'm using a cheap silicon case from Sam's Club and no Screen Protector.
Sent from my Desire HD using XDA App
I shouldn't have read this thread.
I too, am retentive and checked mine for dust and it's there.
Here is my situation:
I purchased my phone from letstalk.com, so if I were to do an exchange, I would be without a phone for about a week and a half (I have to send the phone back first).
I noticed dust particles (about 10 or so) on the right side of the screen today. I'm not sure if they have always been there, or just slowly appeared. I never noticed it until I was in direct sunlight today. They aren't noticeable at all when the screen is on.
I'm also afraid of receiving an Acer screen instead of sharp.
So, for those of you that have dust under the screen, did you exchange for a new phone?
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
graffixnyc said:
You know I have some dust and don't plan on exchanging mine. I'm sure if I do it will just happen again. At least until the next batch if they correct it. I have a sharp screen and prefer it. I think I will just keep it for a few months then do a insurance claim so I get a new one and not a refurbished one. Yeah there is a deductible but I think it's worth it.
Sent from my HTC Sensation Z710e using XDA App
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After a week of having the phone (with little dust), I'm thinking about doing the same thing.
how much is the deductible ?
Where do you guys get your insurance from?
brian85 said:
Where do you guys get your insurance from?
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T-Mobile........
got dust today and its only 2 days after i got it, going to call for a replacement tomorrow and every time it happens while its under warranty.
UK Vodaphone Taiwan model
edit: contacted vodafone they are exchanging it tomorrow, no questions asked, I told them there was dust on the right hand side and they didn't ask me about the environment etc i used it it.
I voted no but I just got my replacement That's why
Sending mine back to HTC on friday. I have dust at the top and in the middle... It's nearly noticeable. But It's driving me nuts...
Sent from my HTC Sensation Z710e using XDA App
I found dust not normal. Had no dust under my HTC Passion.
Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
very little dust
but had touch screen issues as well
zahashingo123 said:
very little dust
but had touch screen issues as well
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Did you exchange via HTC or T-mobile? If T-mobile, do they offer the swap method like HTC does?
Take the case off your sensation and make sure the screen is on at full brightness. Look at the lower right corner, you can clearly see the backlight for the buttons , I imagine dust gets in there and slowly travels (due to moving the phone around) to the screen portion of the device.
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
Kelkie said:
I had mine for about 3 weeks when I noticed the dust under the screen, about half way down the screen on the right side. It wasn't specks, but a streak of dust going from the edge toward the middle. I called T Mobile for a replacement, and the one they sent me was worse than what I had, green tinge to the screen, and the screen was not responsive. I sent back the replacement. I sent mine in to HTC almost 2 weeks ago. They replaced the LCD, and sealed the edges (or wherever the dirt is coming in at). It is supposed to be back in a couple of days. I will post how it looks, and if there are any issues with the repair, when it gets here.
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I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
Constrabus said:
I had dust in the same exact place, but they were specs, noticeable during usage.
My T-mobile replacement is coming Wednesday. I hope hope hope that that there is no dust in this one. I hate playing back and forth.
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I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
Kelkie said:
I hope so too. I didn't notice any dust in the one they sent me, but it was a "refurb". It was far worse than what I had, so I sent it back to them. I decided then that I wasn't going to play the exchange game with them anymore, and I liked the phone I had, just not the dirt. I am so hoping that I don't have any more problems with it because if I have to live without it for 2 weeks again, I will not be happy!
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Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
I think the Sensation just has sealing problems with the screen. Just 2 days ago I was out and it started raining, and my phone was in the pocket face down facing my thigh. By the time I got home and pulled out my phone, water had seeped into the screen and messed it up, but all my liquid damage indicators were white. All my other phones, I never even had to worry about that. My HD2, I got poured on outside by a lot of rain, and my phone was completely fine. Luckily, I'm still getting a replacement.
Constrabus said:
Wow.. I was thinking the replacement would solve my problems.. but if the refurb units are sub-par, maybe not. And if the dust is an issue with all sensations it looks like they will all need to be sent in to HTC for sealing. Dust Screen of Death.
I'll update when it arrives.
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I got mine back from HTC today, the dust is gone, but the new screen they put in it is defective. Only parts of the screen are responsive, etc. I am not happy at all, but the only thing I can do is send it back for another repair. If it has to go back again after that, i believe HTC will replace it. I hope it doesn't get that far. I hate not having my phone for two weeks at a time...
I had to replace my sensation due to a faulty screen and the replacement I got from tmobile had dust underneath the glass, i just called tmobile again and they sent me a new replacement which is completely free of dust (for now)
Sent from my HTC Sensation Z710e using XDA App
Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?
i have slight movement in that corner, makes a creek slightly but not a crack.
I also have this on my current phone. Mine is bad and with a couple of other issue I have a replacement coming today. My worry is the problem is with the back cover and if they send the warranty replacement without the back cover it will not fix the issue.
However if I get a perfect device and this is the only issue I might try to put something in the case to fill or tighten up this area and I can live with that.
I have similar issue. I just don't feel it solid.
If I push at any side of the phone, I will hear the light cracking sound.
I put some tape on the cover. No more creaking
pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
idavid_ said:
I put some tape on the cover. No more creaking
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The creaking on my Sensation is more towards the middle-right. Really annoying.
Got my thoughts and results on the issue here:
http://forum.vodafone.co.uk/t5/HTC-Sensation/The-creak/td-p/815521
wow another problem i dont have
I didn't at the start to be honest, just one day when I went to the local Voda store to get a new sim and I started feeling it, either way gone with the new back, or gone with the old back and lots of sticky labels.
Will be nice to have a scratch free back up down the line I guess.
there's a thread about that here somewhere. my first one had it, my current one doesn't
I had a cracking sound near the corner. However, I removed the cover and put it back on and it's dead silent. There is still some movement possible but no sound anymore. The phone I currently have is quite good only there is a scratch on the back of my screen so I have to return it. I really hope I get a good phone back.
henrik.dk said:
pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
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Here are the pictures. Very simple, just put several layers of tape where the creaking is.
Sent from my HTC Sensation Z710e
I did the same. Fixed it
Weird thing was I never had this problem when i got the phone...
I'm just going back to the t-mobile store and exchange it for a new one.. i wonder if they would give me a new one right off the bat~
my previous unit had the same issue, and i hated it. i returend it prompltly and my current one is perfect, nice & tight.
I went to the store today, They just exchanged my back cover and its working perfectly now =)
great to know. I will ask the store to have it changed.
xuni89 said:
Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?
Click to expand...
Click to collapse
You could give the place where your phone has been assembled, it could help identifying possible faulty batches.
f.
I added a couple of small pieces of thin foam tape inside the case near the bottom corners. Snug as a bug, and no more creaking
So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
islandboy_2000 said:
So I recently dropped my phone in the sink while the water was running. I quickly removed it but water had already seeped inside, causing the screen to go crazy and then it was just a blank white.
I could see the water making its way up through the screen so I dried it off as much as I could and proceeded with the rice technique. After leaving it there for the past three days, I finally took it out this morning and turned it on.
It works! (Well I can see everything on the screen and the touch is fine as I am typing with it right now). Only thing is, it has left something behind. Looks like maybe some moisture is still in there and maybe pressed against the screen.
Based on the pic attached, you think I need a new screen? Or should I take it in to the repair shop and have them look to see if it is just extra moisture that needs to be dried?
Anyone ever seen this before? Really love this phone!
It works fine otherwise. Camera, headphone jack etc.
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Give it a few more days and if it doesnt go away then have it looked at
chris6278 said:
Give it a few more days and if it doesnt go away then have it looked at
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Thanks Chris. Ever happened to you or anyone you know before?
islandboy_2000 said:
Thanks Chris. Ever happened to you or anyone you know before?
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Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
JamieFL said:
Instead of rice, buy some desiccant. Google it. If you live in a medium to large city, you can get it locally.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Thanks I've heard about those too.
I live on an island and they dont sell them here
I might have to go to a shoe store and ask if they have any laying around that maybe customers discarded :good:
BTW, how much will I need?
Just recently the "T" and the "C" on my HTC M8 rubbed off. They were a thin material glued on, and it appears the glue came loose. Both the "T" and the "C" came off at the same time as I ran my thumb over them. My phone wasn't unusually hot at the time.
I'm not sure if my phone got too hot too many times and loosened the glue, or the build quality just wasn't up to standard.
The Verizon store I bought this from was unable to warranty the phone, since this didn't hinder my use of the phone at all.
I've had the phone since April, and I've taken good care of it: no scratches or dents so far. I'm disappointed that the Verizon store won't replace or repair the phone.
Anyone else have this happen to them?
That's a hidden, added feature. The logo transforms to an engraving. No extra charge...
Sent from my HTC6525LVW using Tapatalk
garywojdan81 said:
That's a hidden, added feature. The logo transforms to an engraving. No extra charge...
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I laughed way too hard at that.
I probably wouldn't mind feeling the engraving on the back if it had always been that way, but the sudden change is bothersome.
had this happen to my friend and just laughed at him. For me after reading this thread i tore them off and actually liked it haha
MotoTurbo said:
had this happen to my friend and just laughed at him. For me after reading this thread i tore them off and actually liked it haha
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If you're not joking, how'd you manage to get them off? I can't seem to get the "H" off to make it even.
hairdryer and needle; only tools i had available at the time. the hairdryer heats up enough to loosen adhesive but not to hot to damage anything.
Yup, my "C" fell off. No idea where it went. Bummer. I want to replace the entire back housing (I have a few small knicks and a very tiny dent), but it will probably just end up happening again.
EDIT: I used a hairdryer to take off the "H" and the "T" to make it more uniform. It does look a bit better since they are all removed now, but I like it better before. Adhering the "H" and the "T" wouldn't be a big deal because I still have them, but I have no idea where the "C" went to. I hope it doesn't hurt resale value when I try to sell it for the M9 next year.
Happened to me about a month ago. Definitely think it was hear related as it was the hottest time of the year. I used a black sharpie to color in where the letters use to be. You can't even really tell the difference.
termleech said:
Happened to me about a month ago. Definitely think it was hear related as it was the hottest time of the year. I used a black sharpie to color in where the letters use to be. You can't even really tell the difference.
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Care to take a picture? Id like to see that. Thanks!
You can always call HTC. I know they replaced / repaired phones for the camera film issue and your still in the 6 month window for a free screen replacement. They might use that screen replacement warrenty to replace your letters instead. It's worth the call if it's bugging you enough. I got scratch on my screen that's bugging me that I'm going to try and use that warrenty on. Along with fixing the camera lenses. Had to scrape off the film and now it just looks nasty.
Frankie1588 said:
Care to take a picture? Id like to see that. Thanks!
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I should have a g2 here tomorrow I'll take a picture. Sending the m8 in for a screen repair.
I think it's awesome, when it happens to me I'm going to take advantage. Like those people with Toyotas that change it up to say Toy, or the Tacoma that they change to Taco.....
Sent from my HTC6525LVW using XDA Free mobile app
Don't go to the store.
Call - 1800-922-0204 - press 0, then 0 again - this brings you tova rep. And I don't see an issue getting refurb, worth a try anyway.