Database Info

Dust under glass? anyone else have this problem?

picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?

Nope you sure its under the glass?
Sent from my Nexus S using XDA App

No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.

My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.

slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.

jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
Click to expand...
Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.

Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...

I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S

I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?

[Q] Screen replacement

Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks

sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
Click to expand...
Click to collapse
1. Drive to US Cellular store.
2. Hand phone to service tech or sales person.
3. Receive new phone under no questions asked replacement plan.
4.
If this isn't an option. I'm not sure about the diagrams. I tried looking them up in the service tech's stuff and he doesn't even have them yet. It's still too new, since none of them are out of warranty yet. It sounds painful, though. Sorry you have had to go through that already.

sgtsnake said:
Anybody have a tutorial on replacing the screen on the Mesmerize? Diagrams or pictures would be helpful. Thanks
Click to expand...
Click to collapse
so how exactly did you break it?

Mesmerize
Uh, yeah no phone replacement unless you have the family premium plus plan for an extra $40 a month.
Still not sure how it cracked, no visible damage and the outer screen is intact with no scratches at all.
I found a link for anybody that might need it. Check out repair universe dot com.

3 days after a friend got her mesmerize she droped it on the side walk. Her screen is reallly messed up now still runs and it still responsive to touch just has about 30 cracks in it looks like a broken mirror.

Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.

akellar said:
Couldn't you just call and sign up for the insurance and then file a claim? All they do is call you to make sure the phone works. There's no way for them to know it's already broke.
Click to expand...
Click to collapse
Yeah they give you 90 days or something..

Yea mine screen crack also. In process on removing the glass from the lcd screen. Was going to put it back together after I get the glass off and see if it will still work. I know it was still working before just couldn't read anything because of all the cracks in the cover glass.

What do you do to break the glass?

Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.

MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
Click to expand...
Click to collapse
I'm assuming you don't have the free replacement plan?

Naw don't have the plan(I have no service with it got it just to use as a test bed) just gonna order a replacement screen. Saw one for $100 including shipping. I didn't pay anything for it so paying $100 to fix screen no real big deal.
I wanted to play around with one before I actually gotten service with one. I like it ok. Main thing I wanted to do is try and replace the rear facing cam with a nicer one. If I can get a rear cam in it like the EVO has then I gonna get my lady one and prob get one for myself(the BOGO deal ya know.) Really my only complaint with the phone is its 5mp cam. I have a friend with the EVO and it has a 8mp cam and the pictures just seem so much nicer. That is only thing my wife complained about also. As she wants a phone with a really good cam for she can use it for her photographing hobby.

MyMesmerize said:
Mine broke when I threw it onto my desk. Dumb move by myself but I didn't even put any force behind it really and i've always done it with my other phones. Think it broke because I wasn't paying enough attention and it laided on a glass glass plate. Sound like a explosion when it hit. The back flew off and bat fell out. My bat is now bowed oddly enough. For if you sit it in the phone the bow make it so it will not sit flush. It is not swelling but actually bowed. Because the other side is now equally bowing in as the other side is bowing out.
Click to expand...
Click to collapse
Sounds like someone had a few drinks, lol... Sorry to hear about that
Sent from my sch-i500 Showcase using XDA app

dissasembling an HTC inspire- stuff behind screen!

wondering if anyone has ever dissasembled thier inspire before....if its hard, tricky, details.
wierd thing, i dropped my phone yesterday, as it was falling i fumbled for it, smacked it up agains the wall in my house. Bits of drywall got wedged between the screen and the body of the phone, as i was trying to get it out with a thin knife, some of it dropped down inside the phone. i want to get it out because i have a feeling it will ende up making white dust in my screen.
another reason id like to get it open is to see if i can get the bottom right coner of the phone re-secured. its loose and floats up and down.

oFUNGUSo said:
wondering if anyone has ever dissasembled thier inspire before....if its hard, tricky, details.
wierd thing, i dropped my phone yesterday, as it was falling i fumbled for it, smacked it up agains the wall in my house. Bits of drywall got wedged between the screen and the body of the phone, as i was trying to get it out with a thin knife, some of it dropped down inside the phone. i want to get it out because i have a feeling it will ende up making white dust in my screen.
another reason id like to get it open is to see if i can get the bottom right coner of the phone re-secured. its loose and floats up and down.
Click to expand...
Click to collapse
DO NOT DO THIS! Not that you don't have the ability to do so...But because this phone has not been on the market for a year yet. the screen coming up is a defect. Get it replaced.
EDIT: A EXTREMELY slight movement is normal. It has to give to be stable. It's kind of the same concept behind a wooden roller coaster. Some, very minor flex is required, as it actually supplies more structural integrity. Now...If you had a knife under the screen, that is far too much flex, and should in fact be replaced.

tribalartgod said:
DO NOT DO THIS! Not that you don't have the ability to do so...But because this phone has not been on the market for a year yet. the screen coming up is a defect. Get it replaced.
EDIT: A EXTREMELY slight movement is normal. It has to give to be stable. It's kind of the same concept behind a wooden roller coaster. Some, very minor flex is required, as it actually supplies more structural integrity. Now...If you had a knife under the screen, that is far too much flex, and should in fact be replaced.
Click to expand...
Click to collapse
lol i think you are misunderstanding me, i was just trying to scrape the drywall from the little gap between the body and the screen on the left side fo the phone, i wasnt prying under it. the bottom right corner is something seperate. its not coming completely apart but it flexes noticeable up and down and make the screen turn funny colors there. ive read that its a common thing, but its not bad enough for me to want to send my phone in for replacement. i didnt get it from at&t

oFUNGUSo said:
lol i think you are misunderstanding me, i was just trying to scrape the drywall from the little gap between the body and the screen on the left side fo the phone, i wasnt prying under it. the bottom right corner is something seperate. its not coming completely apart but it flexes noticeable up and down and make the screen turn funny colors there. ive read that its a common thing, but its not bad enough for me to want to send my phone in for replacement. i didnt get it from at&t
Click to expand...
Click to collapse
Ah ok. I understand now. And I know what you need to get ALL of it out in seconds! You need Cyber Clean. I got some for Christmas and this stuff is amazing! Attached is what to look for. You can find it at Target normally in a little pouch. Got mine from thinkgeek and got a whole tub.
Damn...I sounded like Billy Mays there for a second. haha

tribalartgod said:
Ah ok. I understand now. And I know what you need to get ALL of it out in seconds! You need Cyber Clean. I got some for Christmas and this stuff is amazing! Attached is what to look for. You can find it at Target normally in a little pouch. Got mine from thinkgeek and got a whole tub.
Damn...I sounded like Billy Mays there for a second. haha
Click to expand...
Click to collapse
what the #$)%*( is that stuff!?!?!?!? LOL
im must know moar!

I can make a quick video of mine in use if you like? This stuff rules! And is completely harmless to your electronics.

oFUNGUSo said:
what the #$)%*( is that stuff!?!?!?!? LOL
im must know moar!
Click to expand...
Click to collapse
Looks like some sort of fungus

newter55 said:
Looks like some sort of fungus
Click to expand...
Click to collapse
LMAO. must have. even if this stuff dosnt work for my specific problem, i can think of at least 10 different things i can use if for right away.

i've been thinking about getting that stuff, i guess i will now though but i really need it to clean out under my macs keyboard

Yeah...
You really don't want to try to tackle taking this phone apart.. it is prolly one of the hardest phones to do.

cordell507 said:
i've been thinking about getting that stuff, i guess i will now though but i really need it to clean out under my macs keyboard
Click to expand...
Click to collapse
Check it out http://www.youtube.com/watch?v=jums36Hz39c&feature=related

Funny my screen "flexes" on the bottom right corner. It really bugs me, its stupid, but I wish I could fix it. It pops up, then I push it down. It's stays for less than 10min and pops back up. I'm not sure if its worth the hassle to call HTC.

sn707 said:
Funny my screen "flexes" on the bottom right corner. It really bugs me, its stupid, but I wish I could fix it. It pops up, then I push it down. It's stays for less than 10min and pops back up. I'm not sure if its worth the hassle to call HTC.
Click to expand...
Click to collapse
I used a clamp on mine last night. Placed a cloth between it and the phone and let the clamp do its thing for about 10 hours before taking it off this morning. I can see and tell a noticeable improvement. No flex. But only time will tell if this did the trick or not. So far after 3 hours it has not come up at the corner.
sent from my Inspire 4G using Tapatalk

will HTC really replace the phone over this corner issue? i dont think im going to be able to get the drywall out of my phone and its really bugging me, its wedged in theere HARD. hard enought to make the body of the phone flex away from the side of the screen......and there some thin plastic layer between the phone body and the side of the screen.....which i have messed up by trying to scrape the drywall out with a knife. boo. phone works perfectly but i hate the cosmetic issues

tribalartgod said:
DO NOT DO THIS! Not that you don't have the ability to do so...But because this phone has not been on the market for a year yet. the screen coming up is a defect. Get it replaced.
EDIT: A EXTREMELY slight movement is normal. It has to give to be stable. It's kind of the same concept behind a wooden roller coaster. Some, very minor flex is required, as it actually supplies more structural integrity. Now...If you had a knife under the screen, that is far too much flex, and should in fact be replaced.
Click to expand...
Click to collapse
Have other people been having the screen coming up problem? Mine is so severe that I can see light bleed on the bottom right hand corner. Wonder if it's covered by AT&T warranty

I just started having this same proble.I am TIIIIIIIRRRRRREEEDDDDD of ATT's crap though. I have been on the phone with them for 32 hrs in 38 days with now 4 different phones and I LOVE the Inspire. I am having the same issues now though where the screen is coming up and it's really really annoying. I mean REALLY annoying. I am thinking to just put an otter box defender on it and it will be fine? Can anyone confirm that the defender will keep the screen in place or any case for that matter?

I bought a silicon cover for $2 shipped off ebay and I didn't notice this issue until I just checked after reading this thread. The cover adds some serious bulk to the phone, but kept it from breaking when I dropped it from upper chest level on concrete (I'm 5'11"... and I swiped too far and caught the edge with my thumb. I almost cried).
P.S. It still hit hard enough to gouge the metal through the thick silicon

Dropped phone - cracked screen - sent to Samsung - WTF?

I dropped my S3 a couple of weeks ago and got a hairline crack in the top glass. Although I probably could have lived with it, I decided to send it to Samsung to get it fixed to the tune of $178US (their standard display replacement cost). I got the phone back yesterday and have to say that QC at Samsung's repair dept leaves a lot to be desired.
First thing I noticed is that the sticker on the inside of the phone that has the IMEI must have been removed and re-applied. The sticker wasn't flat along the edges and had a bunch of air bubbles under the middle. While I understand the need to have the same IMEI #, I was really surprised that they wouldn't print a new one to stick on the phone.
When putting the phone back together, I noticed that the back cover would not fit flush to the rest of the phone. Upon further inspection this is due to the fact that a plastic cover on the bottom of the phone was not screwed all of the way down because a tab on that plastic cover was not fit properly into the middle plastic cover. I was able to fix this by loosening the screws along the bottom half of the phone, pushing the bottom plastic cover in to properly fit it and re-tightening the screws.
Finally when I turned the phone on, the language was set to Vietnamese. I had to fumble through the settings to change the language to English. While I understood that they were going to reset the phone, why would they set the default language to anything other than English?
While the screen was fixed, I'm somewhat surprised that there were so many other issues with the phone. I'm definitely not happy since I paid for the repairs.
Anybody else have a bad experience with Samsung repairs?

Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.

hypertek said:
Their repair center is probably in Vietnam, or maybe you even got a refurbished model and they just slapped your imei sticker on it. I think your just nitpicking this one, besides the sticker, it was a simple correction on your part.
Click to expand...
Click to collapse
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.

[email protected] said:
I think he has a right to be upset and I would call them to complain. If you send a device in for repair, after they fix everything on the device it should be sent back in the same condition or better. I would not want to be messing around with screws on my phone and wouldn't want stickers removed and replaced like crap. Who knows what else they f'd up inside the device.
Click to expand...
Click to collapse
I agree I would definitely call and complain. They may give you something for it or help you out in some way but companies need to know that the job isn't being done correctly
Tap'n

ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.

just got mine back i had a broken screen as well. the only thing ive noticed is that my signal is very poor it was not like this before.

hypertek said:
ok my mistake, he can send it back to them and be without a phone again if he likes. Yes there shouldn't be issues.
Click to expand...
Click to collapse
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.

[email protected] said:
Glad you like to get taken advantage of and settle for poor work when you are paying good money for something.
It is because people settle like yourself that the can get away with this.
Click to expand...
Click to collapse
Or, one could just fix the reassembly issues themselves (if feasible) and ensure their feedback on rebuild quality issues are received by Support in a clear fashion - that won't let anyone "get away with" it.
I've found that good feedback can make a decent impression and sometimes gets a person's butt kicked to attempt doing their job a bit more in line with expectations. I don't like to be unfair, but feel feedback on specific quality control issues are certainly fair.
- ooofest

Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing

scy0846 said:
Dang that sucks. Get an otterbox. You must have hit it hard because this Gorilla Glass 2 is amazing
Click to expand...
Click to collapse
Oh, really?
- ooofest

Bezel Scratched Out of the Box

Hi guys,
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!

Koga said:
Hi guys,
The bezel on my charcoal black Galaxy S5 evidently was scratched during assembly. Has anybody else had this problem? I didn't even notice the problem for a few days because it only shows up when light hits it the right way, and it had been overcast for a couple of days after I bought it.
Now -- my local Sprint Store is telling me that, and I quote: "they've never seen a bezel scratched right out of the box" and insinuating that I am trying to take advantage of them. All I want is a phone that isn't damaged out of the box!
I had to go through a nightmare last time I visited my Sprint Store because of a dead pixel for an HTC device. So this time I called ahead to try to make sure I won't have any problems getting it exchanged... Right now they the sales rep said he has to talk to his manager before letting me know.
It's sad that Sprint employees seem to assume everything is the customer's fault until proven otherwise.
Anyway just felt a need to vent. BTW -- the scuff is on the top chrome -- adjacent to the volume button. Kind of looks like maybe the assembler tried using a tool to snap things together and didn't put a cloth on top first or something to protect it. Oh well!
Click to expand...
Click to collapse
Edit: Just got a call back -- they say since I'm within 14 days it doesn't matter if they believe me or not -- they will still do the exchange. I guess I'll just have to be happy knowing in my heart that I'm being honest and didn't make the scratches.

Koga said:
Edit: Just got a call back -- they say since I'm within 14 days it doesn't matter if they believe me or not -- they will still do the exchange. I guess I'll just have to be happy knowing in my heart that I'm being honest and didn't make the scratches.
Click to expand...
Click to collapse
Just got my replacement phone. Bezel is scratched again -- on the left side, but lower down this time. Guess it's a "feature" -- I'll learn to live with it. Phone is too awesome otherwise.

You gotta be kidding; two in a row? That's some LG s*** right there! I went through 3 G2Xs before the carrier finally let me have a better device. Always inspect that thing as soon as you get it. Me? I always look it over, root and ROM it the first day. That way if anything goes wrong, you can take it right back. Had to do it with a Rezound once too. Get a good case and you'll never notice it.....but you'll still know it's there.....

Any suggestions on a good case that covers the bezel without making it look like it's wearing armor an inch thick? Got an S View right now its OK but of course isn't meant to cover the bezel... and it won't stay closed either... ?
Sent from my SM-G900P using Tapatalk