Database Info

Dust Under Screen

Has anybody had any problems with dust under your screen? it almost looks like a dead pixel, but it is most certainly dust. Its on the right side upper part of the screen. Thinking about exchanging it because its super annoying (although i could just be ocding, lol) If this is a widespread problem though i may not bother, just to get another with even more dust under it,although i have not seen any other threads on it in the desire HD section.
It appears as the original desires had a big problem with LOTS of dust under the screen, specially by the volume rocker. Sounds like a screen sealing problem, which HTC had a really hard time with the EVOs too. The screen actually lifted up on the bottom due to no glue on the bottom part of the screen.

Get an exchange and be done with it.
Sent from my HTC Inspire 4G using XDA App.

Mine has a bunch in the same location I can only see it when screen its off so no big deal. But it does bother me when screen off but I'll survive
Sent from my Inspire 4G from XDA app

Add me to the list aswell there were tiny specks I could tolerate and only seen under direct sunlight with screen off but one huge speck that kept annoying me completely, visible in any lighting...Costco agreed with me also and got a new one replaced heck they replaced the entire package even the extra accessories they included..really happy now! thank you Costco.
sent from my HTC Inspire™ 4g using XDA App

None here and I keep mine in my pocket with ottetbox commuter and screen protector. I'll be looking out for it though.
Sent from my Desire HD using XDA App

I have dust under my screen also

I suspect the charger and headphone ports are the culprits.
Bugs me to no end.

This was a problem that plagued my CDMA Hero as well. Sprint Service center saw me once a month or so to get it cleaned, Will AT&T just swap it under warranty? So far I'm dust free.

Finally after three replacement I have a dust free screen. Bought mine at BestBuy mobile. They were pretty cool about it.

I noticed dust in the top corners under my screen today too, but I can't for the life of me see it now - the lighting must need to be perfect.

i have dust under my screen now after about 3 weeks of use. it did NOT when i bought it because im anal and i looked very closley. to be honest, a less anal person might not even notice the 5 tiny specs of dust that i see under the screen.
has anyone swapped due to dust issues and got a unit that does NOT get dust under the screen at all? and im aksing this of the people who are turely anal about. ive handed my phone to 3 different people and asked them if they could see the dust, and they could not, then i gave it to my dad (more retentive than me even) and he spotted each spec of dust.
baiscally, im trying to decide if its worth swapping, then going through rooting and getting my phone just how i want it again, only to get dust int he next phone. if its going to happen to every inspire, then i wont bother.

anyone have input on the above?

oFUNGUSo said:
anyone have input on the above?
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If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!

mj0528 said:
If you find a good friendly place in austin, let me know. I've got a bit of screen raise that I'm debating whether or not to use my warranty. Don't go to the at&t store in lakeline mall, they weren't helpful at all!
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well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle

oFUNGUSo said:
well i got mine inside of a target, i can return for any reason within 30 days. im just trying to find out if its even possible to get a unit that WILL NOT get ANY dust inside of it. if all of them are going to get dust under the screen, then theres no need to go through the hassle
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Doubt this is a problem with all devices... I don't have any dust under my screen and I didn't have any under the screen with my first inspire.
Sent from my HTC Inspire using tapatalk.

Haven't noticed any dust, and I use my Inspire naked (LOL) and keep it in my pocket most of the day.

Yea one thing the craptivate does have is that little door to close over your port. Wish we had that.
No dust under my screen yet... almost time to put a new screenie (protector) on ill have to check

I am noticing dust on the sides trapped on mine I have only had it 4 days.
Sent from my Desire HD using XDA App

No dust under my screen, I'm using a cheap silicon case from Sam's Club and no Screen Protector.
Sent from my Desire HD using XDA App

I shouldn't have read this thread.
I too, am retentive and checked mine for dust and it's there.

[Q] Dust under the screen!

Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now

That's why I never pre order, i rather buy it from tmobile corporate store so i can check everything.
Sent from my HTC Vision using XDA Premium App

Wow HTC phones still have this problem? My Nexus One and MT4G eventually got dust under the screen and it annoyed me to no end... like it or not dust will eventually find its way in if there's a gap.
Samsung fuses the screen to the glass so no dust can get in but it makes repairs more costly (since you have to replace both at the same time, but warranty should handle that).

hmm this is not good. Please report more cases of this. I returned my G2X because of this very reason. 2/4 of the units i had, had this issue.

simacca said:
Love the phone, but the dust is really annoying me. I have 3 specks which are really noticeable when i'm outside.
I ordered it online to be delivered instore. Has anyone else been able to exchange a phone instore if they ordered online with Vodafone?
Don't think I can be arsed to arrange a return only to have the same problem or worse. I would rather exchange the handset instore so I can check it before I leave.
Sorry to put a downer on things, but it's really bugging me now
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Click to collapse
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.

If I cant get it replaced instore, I will most probably stay with my Orange contract and upgrade to the Samsung GS2 next month. Will work out cheaper too.
I am torn though as the Sensation is a lovely piece of kit.

bioheart said:
actually from what i know, the desire s and incredible s are also with dust in some of them. so i think maybe u have to accept it though its annoying. eventually the dust will be there.
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Thats not acceptable for me unfortunately. I had an iPhone with dust underneath which I got swapped out and it has been dust free since

still lucky
under my incredibles screen i found a rat

what happened to HTC's amazing build quality??

Hi folks. Just registered to let you know that I also seem to have dust under the screen of my HTC Sensation.
There seems to be just one speck, but it is very noticeable. On white backgrounds it nearly looks like a black apostrophe or comma. On colours such as the light blue part of the default wallpaper it is a bit less so, but still plain enough to be seen on pretty much any colour, except black or really dark shades, if one looks a bit closer.
Mind you I am a little bit less upset than initially, when I though it was a bunch of dead pixels in the LCD. I only figured that it was trapped dust, when I inspected it holding a very bright LED light close to the location of the speck while the screen was auto-locked/gone to sleep. Then I tried while powered off. I assume that on a phone that's off, dead pixels don't stand out from other pixels under bright light, hence my conclusion that it must be dust.
My phone was bought from Vodafone's (Ireland) online store.

Same problem here.
Same dust problem here .I just noticed it and my phone is beeing used for 3 weeks.

I have just had my Sensation replaced which managed to get dust underneath the screen as it was quite visible and really annoying as I initially thought it was a dead pixel. My new sensation which I recieved this Monday has also already managed to get specks of dust under the screen. Athough these are not as visible I guess it is a common problem and will have to just deal with it !!!

unfortunately I too have dust under my screen.

having been using it for 3 weeks , I don't have the dust problem as yet, but for those who have dust inside the screen, where the dust goes in ? (e.g. from the headphone jack, usb charge port, etc) just wonder if we know where it get in, any precaution we may take.

Just noticed dust under mine. Never got dust in my G2 and i had that thing way longer than Ive hhad this.

I've got the same problem. After about an hour of use I noticed it, although it could have been there when I got it. It's not too noticeable as I've put on a screen protector and that's got a speck or two under it because I suck at putting those on.
The dust has come in from the right hand side about 1cm up, so not near any ports.
Not sure that it bothers me enough to take it back, but if more appears, I may be.

Having the same problem with HTC Sensation 4g - Dust under the screen
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.

This is a known manufacturing defect guys. There's a whole nother thread about it in general section. Htc knows about it and if you contact them they will replace it, including sending a prepaid slip with it for the return is the defective unit.
The defect is some sort of crack between the digitizer and the screen on the right side just above the midpoint that let's in lint and dust and junk....

ccteo1 said:
I have the HTC Sensation 4G from T-mobile and I am having the same problem. It started with a speck, then it got gradually worse. I have only had the phone about 6 weeks, but it's bugging me to no end.
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Just got off the phone with tmobile, told them I had dust under my screen, they asked if I dropped it in water, idk what water and dust have in common but, there sending me a new device with express shipping so ill get it tomorrow. And they said "its a known defect and HTC has since fixed it and the new sensations they are sending out won't have this problem." Idk how true that statement is but one can only hope.
Sent from my HTC Sensation Z710e using XDA Premium App

I’m on my third Sensation the current device has been back twice, and I’m still waiting on its return...
Originally returned 25th July – Eventually got it back 9th August. Less than a week later I had to return it for the same dust fault. It’s now been 15 days and there’s little or no news on its return.
By the looks of it they are replacing the digitiser and LCD, as they did in the first instance...
If this is a known problem to HTC they sure as hell are taking me for a ride.

[Q] Replacement Screen

Hey guys noob here,
Any of you know where i could find a replacement glass digitizer?
My lcd works fine i dropped my phone (no case ) and cracked the screen after one week. Would you guys recommend fixing it on my own or getting a new one through tmobile for 140?

i would call Lg and see how much the digitizer glass is it might be cheap if you do it yourself
This place has it for 55.09 its out of stock right now tho.
http://www.globaldirectparts.com/LG-G2x-P999-Replacement-Repair-Parts-s/7786.htm
http://www.repairsuniverse.com/lg-g2x-p999-screen-replacement-repair-parts.html <-----out of stock
http://www.cell-phoneparts.com/lg-replacement-parts-lg-g2x-p999-c-9_228.html <--- has a oem one for $38 and a non oem for 38 and is in stock on both!

Pics!!!! I want to see it.

G2xer said:
Hey guys noob here,
Any of you know where i could find a replacement glass digitizer?
My lcd works fine i dropped my phone (no case ) and cracked the screen after one week. Would you guys recommend fixing it on my own or getting a new one through tmobile for 140?
Click to expand...
Click to collapse
Screens are tricky because they have a seal to keep out dust. If its not done right you may end up with dust particles later and it will drive you mad. You also need a clean/dust free room because dust will get in when your're sealing up the screen. It may look dust free but there is dust all around. I'm not sure how it is for our G2x, but that's how it was with my HTC G1.
I had a Nexus One on launch and few months down the road, I noticed dust in the corner. I ended up getting 2 more replacements due to dust under the screen. Probably crappy QA. When replacing my girlfriends G1 damaged digitizer, I tore the LCD flex PCB ribbon. There are a few layers of flex PCB and it has to be plugged one layer at a time. It was madness!!!
I would suggest getting the replacement from T-Mobile just so you have peace of mind.
Don't feel bad about breaking your phone. Last Monday (Memorial Day) I jumped in the pool with my one week old G2x. I didn't realize until 20 minutes later. I have insurance so I had a new one by Wednesday. Funny thing is, It still works, but the screen was waterlogged and screwy. Because of the issues I had with my G1's, I just paid the $130 to have it replaced.

Haha I almost did that's with my g2x. Good thing my friend didn't push me in.
Sent from my LG-P999 using XDA Premium App

I'm starting to think dust under the screen is normal...

Yesterday I checked out my friends brand new iphone 4 and he has dust under the screen, another friend has dust under the screen on his htc inspire 4g, another has dust under the screen of her iphone 3gs, another has dust under the screen of his droid x.
I never really looked closely for dust under the screen of ANY of the previous phones I have purchased, but I started becoming paranoid about it on the sensation because of the thread I saw here on XDA.
It seems like it's a fairly common thing and something we are just stressing over too much. I don't know.

I agree, I can find dust on a lot of phones .. unless seen during normal usage I don't care...

To be honest, it really isn't. It is a manufacturing issue that should be addressed by HTC. My iPod Touch 4TH gen has been in and out of my pant pockets for the past 7 months now and I still don't see a single speck of dust under the glass. My sensation wasn't so lucky. I put this phone in those same pockets and within 5 days I saw a few specks of dust.
This seriously cannot be normal.

Normal? This problem have plagued htc phones since winmo days. I'm not saying phones don't get dusty but htc consistently have this problem.
OP absolutely not a normal thing.
Sent from my GT-I9100 using XDA App

I've owned htc touch pro 1 &2 g1 nexus one mytouch 3g slide and 4g + now a sensation not a single one has had dust under the screen. It's Definitely not normal
Sent from my HTC Sensation 4G using XDA App

Since when another phone having dust under the screen makes it acceptable!? Its like when Apple said that all phones experience the death grip issue and it is perfectly fine for the iPhone4 to lose signal!

Ive owned 10 + HTC's and its not normal at all.
You could after the warranty just open it up as its an easy fix for most phones. Or one could not put it in their pocket as its the most likely place it comes from. How cool would you be with strutting your stuff with a sensational belt clip ?

I have no dust underneath the screen of my phone and I have had it about a week.

After 18 months my HD2 still has no dust under the screen, however I noticed a few spec of dust under the screen on my Sensation as I took it out of the box.
There is also a very small (0.2 mm or so) gap at the bottom end of the phone between the case and the screen where I can see down the side of the screen.
Luckily a quick call to Vodafone Costomer Services and they're sending a new handset out by courier to replace this one

I don't think it's normal... It was normal 10 years ago when our standards were A LOT lower, but now it shouldn't happen.
I don't expect dust in my computer screen, or my camera screen, so why have it here

Not normal at all for me either. My N1 and Touch didn't have dust. This POS replacement I got today does.

OhMyGod!!
Now I have a lot of dust under the screen and I think it ot in through the space betwwen the display and the frame. It is now very visible how large this space is. They should have blockd this space with something. I really do not appreciate this from HTC.
It is design flow, SIMPLE!!!!
I just don't understand how they keep on having the same flaw.

It´s not normal at all! I remember last having this issue with old Nokia phones (6230i etc.) Since iPhone 3G times (see my signature) I never noticed this issue on a single phone! But my Sensation Now it´s on warranty repair and as it returns I sell it immediately.

Just got a new sensation back after having the dust problem and the replacement has a nice black dot under the LCD screen that can be seen under dark colours....
Really not happy at all....
So more time without a phone...
Sent from my HTC Sensation XE with Beats Audio using xda premium

Air Bubble Inside of Screen

I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?

ThatOneKidRobby said:
I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?
Click to expand...
Click to collapse
Is it under the screen protector and not the screen itself perhaps?
Sent from my rotary phone

the4biddendonut said:
Is it under the screen protector and not the screen itself perhaps?
Sent from my rotary phone
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Click to collapse
I don't have a screen protector on my phone. Its in the screen its self :crying:

I used to see this on the old acclaims a lot. Best bet is a blowdryer to reheat the glue under the digi. Let it cool slowly though or it can crack (though it's unlikely)
Otherwise it'll need a new digitizer
Sent from my KFSOWI using xda app-developers app

kyleberry.graphics said:
I used to see this on the old acclaims a lot. Best bet is a blowdryer to reheat the glue under the digi. Let it cool slowly though or it can crack (though it's unlikely)
Otherwise it'll need a new digitizer
Sent from my KFSOWI using xda app-developers app
Click to expand...
Click to collapse
I've tried this because I saw it on a form for one of the older iPhones and it made it worse!! I'm not really worried about anymore. Guess I'll have to wait for my upgrade later this year

ThatOneKidRobby said:
I recently bought a used HTC One S. Its in great shape and I've only had it for a few months. A few days ago I noticed an air bubble on the left side of my screen. At first I thought it was a crack or a scratch but the glass on my phone is fine. It keeps getting larger and I don't have any money for a new phone at the moment so I was wondering if anyone else had this problem or knows how to fix it?
Click to expand...
Click to collapse
I have the same issue .. just started for me... last year my broken screen had been replaced...

Theoretically this will occur when the digitizer is getting apart from the screen. As you may know, the screen we see it's composed from several layers glued together. The digitizer is the last layer, the one we touch and transmit our touches to the OS. This is also the part that usually gets broken (if the shock wasn't too big ofc to break the actual LCD screen).
You could go to a service, they are used to replace such parts and they could glue it back. It might be possible that your device had the digitizer replaced in the past and it was not properly glued as it have been initially in the manufacturing plant and that's why you have the issue