htc sensation back casing defect - HTC Sensation

Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?

i have slight movement in that corner, makes a creek slightly but not a crack.

I also have this on my current phone. Mine is bad and with a couple of other issue I have a replacement coming today. My worry is the problem is with the back cover and if they send the warranty replacement without the back cover it will not fix the issue.
However if I get a perfect device and this is the only issue I might try to put something in the case to fill or tighten up this area and I can live with that.

I have similar issue. I just don't feel it solid.
If I push at any side of the phone, I will hear the light cracking sound.

I put some tape on the cover. No more creaking

pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
idavid_ said:
I put some tape on the cover. No more creaking
Click to expand...
Click to collapse

The creaking on my Sensation is more towards the middle-right. Really annoying.

Got my thoughts and results on the issue here:
http://forum.vodafone.co.uk/t5/HTC-Sensation/The-creak/td-p/815521

wow another problem i dont have

I didn't at the start to be honest, just one day when I went to the local Voda store to get a new sim and I started feeling it, either way gone with the new back, or gone with the old back and lots of sticky labels.
Will be nice to have a scratch free back up down the line I guess.

there's a thread about that here somewhere. my first one had it, my current one doesn't

I had a cracking sound near the corner. However, I removed the cover and put it back on and it's dead silent. There is still some movement possible but no sound anymore. The phone I currently have is quite good only there is a scratch on the back of my screen so I have to return it. I really hope I get a good phone back.

henrik.dk said:
pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
Click to expand...
Click to collapse
Here are the pictures. Very simple, just put several layers of tape where the creaking is.
Sent from my HTC Sensation Z710e

I did the same. Fixed it
Weird thing was I never had this problem when i got the phone...

I'm just going back to the t-mobile store and exchange it for a new one.. i wonder if they would give me a new one right off the bat~

my previous unit had the same issue, and i hated it. i returend it prompltly and my current one is perfect, nice & tight.

I went to the store today, They just exchanged my back cover and its working perfectly now =)

great to know. I will ask the store to have it changed.

xuni89 said:
Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?
Click to expand...
Click to collapse
You could give the place where your phone has been assembled, it could help identifying possible faulty batches.
f.

I added a couple of small pieces of thin foam tape inside the case near the bottom corners. Snug as a bug, and no more creaking

Related

Cuts my hand?

Hi all,
I got my Nexus one and ever since I am bugged with this "defect"?. I checked with one of my friends and his N1 got this defect too. Do you all have it?
The defect is that; Right above the volume control buttons, the back cover doesn't fit. Part of the front casing (being hard and all) cuts my fingers when i try to hold this thing in my right hand. And that's my hand I use for reading stuff..
My questions are:
- do you have the same problem?
- if not, how can I order a back cover that fits perfectly? since I am really really annoyed with this?
- if there's another way of fixing this issue, what would that be?
best,
kirpi
I am from Turkey and one of my friends brought this n1 to me by the way, so rma is not an option [and I actually unlocked the bootloader already anyways]
mine does not have this defect
http://www.htc.com/www/support/nexusone/
they might still get you a replacement part for a hardware defect that cut you.. id call or email them and ask
Mine is fine.
My first Nexus One did not have this defect. My replacement does.
Call HTC and have them send you a replacement battery cover. If the replacement doesn't fit, have them send you a new phone.
Yes, I noticed it too and looked all over the web to see if it was normal. Seeing as others have noticed it to and some have even had one that fits properly and one that doesn't I think I'll try to call HTC and have them send a free cover. Has anyone tried this and been successful?
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
kirpi said:
well, apparently it is not normal. so I asked htc how can i replace the cover.
i actually wait for any vendor /chinese etc/ to produce spare parts so that i can buy one in case htc cannot provide the cover to turkey
Click to expand...
Click to collapse
Did you speak to someone at HTC? Did they offer to send a replacement cover? The thing is I can't tell if it's the cover that is off or if the phone part is off.
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Called HTC and they agreed to send out a replacement battery cover so we'll see if that changes anything.
My first phone did not have this. My second did. I am now on my third and it has the slightest of a lip. You couldn't even notice it unless it was up to your eye. However my issue is with the screen. The right side of the screen is not flush with the phone, and there is a jagged lip that is horrid. I've been waiting for them to close my current ticket ( It's been 2 weeks, and have my money back in my back, but it still says testing phone ( yes , it was unlocked =) )). My old phone had massive dust under the screen.
Anyone else have this screen to phone edge problem? I almost regret selling my iPhone as the quality control seemed better. But I love my openess
I have no edge issues on the back cover...
muncheese said:
The back cover is off for me as well, however, I would suggest manual labor to toughen up your hands.
Click to expand...
Click to collapse
yeah if that cut him WOW!!! hahahaha
What kind of moisturizer do you use? Your hands must be silky smooth! Like buttah!
I just noticed this defect today! I only noticed it after dropping it though (while sitting on the toilet it fell out of my pocket) so no damage of course but didn't notice before hand
well i am not that silky smooth but my skin may be a little too sensitive, i admit (allergetic person here)
However, the off part is not that much small in my casing.
Also it might be related to how I handle the phone. I use my right hand to hold it and my index finger and middle finger hovers around that problematic edge all the time while using it. I changed my handling (since i cannot change jobs for a manual labor that easily )
anyways, HTC has agreed to send me a back cover without even asking too many questions (obviously to a friend of mine in america) It made me think that, this is a well known issue. If that defect is with the chassis than I'll just wait for HTC desire sell mine after that
I received my replacement battery cover today and unfortunately it also does not fit. I called HTC and they are escalating the issue to the accessories department to have them investigate the battery covers not fitting the recently built Nexus Ones.
cekle
it is saddening to hear that.. the rma life cycle is like hell for me (since i reside in turkey) well, please let us know if ever a fitting cover is sent to you and i will re apply.
I think all the N1s have this defect. Mine is about a quarter of a millimeter off just above the battery. It is actually common in electronics for covers to not fit perfectly.
Do I really care about something being .25 mm off? No.
The better question is, should that be enough to cut your hand or even scratch it?
In any manufactoring there is a "tolarence" that defects have to be under in order to be shipped out. In reality, everything has a defect.
The amount this cover is off is certiantly within most manufactoring tolarences. The N1 isn't going on a space shuttle so there is no need to have a tolarence of .001 mm.
There, you learned somethhing amount engineering and manufactoring.
In all honesty, do I think the tolarence for the cover was a big too high? Yes, but you are building something that costs $175 to make and then turning around and selling it $179 already, some corners must be cut.
arkavat said:
The back case is a little off. And from all the pictures of nexus one... it seems to be the case for everyone. However, nothing that will cut finger. I rubbed my finger on it for 2-3 minutes..nothing.
Everyone else.. look closely.. the metal part between volume and power is slightly visible as compared to smooth side of left. It is very slight and looks like a design change HTC made for placing volume and power key.
Click to expand...
Click to collapse
Mine does not have a gap.
It looks the same on both sides for me.

[Q] Loose Battery Cover?

My battery cover is a little loose all of a sudden. at the bottom it now moves a little. When I squeeze (lightly, normal use amount) the phone at the bottom kinda clicks. Anyone else have this issue?
Yes. I called HTC and they're replacing it. But for now what you can do is put paper inside the case
Sent from my HTC Sensation 4G using XDA App
Yeah, several other people reported this problem on a Dutch forum. People should not open the backcover unless they really have to. After opening the cover a few times the cover is getting loose and starts to crack when you press it.
okay so I have the same problem, should I be worried or is it just the case with all sensation handsets ?
Take the cover off and press the battery. I think that's what it is...or maybe both.
Sent from my HTC Sensation 4G using XDA Premium App
secano said:
Take the cover off and press the battery. I think that's what it is...or maybe both.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I don't think that's it, the battery is fitted normally, and I've just tested it with battery removed, it does the same thing, I should mention that it isn't really that obvious, but it's an annoyance nonetheless, such an expensive phone to have a glitch like that.
can anybody confirm that it does loosen after some time of usage, I mean did it came like that out of the box or was it getting loose with time?
I just noticed this on mine this morning , will steal a new cover soon
****ttttt let me check mine lol
...same here, at the right bottom corner!!!!
...and I agree, tooooo expensive phone for such a glitch!
Spekko said:
I just noticed this on mine this morning , will steal a new cover soon
Click to expand...
Click to collapse
I went to a tmobile store to see if they'll let me switch. The rep told me thy they can't switch cuz its an htc problem. Then he got curious and pulled out his sensation to see if his had it...
He looked so sad lol I just got off the phone with htc and my replacement cover is shipping soon and if the second one is defective then I have to send in my whole phone so they can check it out. You guys should call htc I'd you already haven't
I fixed mine by adding some paper to the back.
http://forum.xda-developers.com/showthread.php?t=1215096
Hey first post here! Signed up just to have my say on this issue, just as i did with the android central forum.
Also posted this on the android central forums...
Got the creaking here also, definitely a design flaw. Being obsessive with my devices i couldnt live with it!
I do not recommend putting paper in the cover to fill the gap, as this is just expanding the cover further making it even MORE loose when the paper is not in there. Also i wouldn't recommend it because the paper pushes the back cover out a little more, you may loose a connection for the ground. Which is the little metal springy thing, half way up the right hand side. Obviously its not a good idea to 'push' the cover further away from this ground spot. I have heard that people have had issues with screen responsiveness due to a static build up from not grounding properly.
What i did to fix this problem was a bit of a kitbash of sorts.
Mine was creaking on the bottom right area, like most. The problem is there is too much play between the little black catches on the battery cover and the latch on the handset. Instead of filling up the gap between the phone and the cover (Ala paper, card in the cover) I closed it!
What you need to do is get some very thin plastic film. Like that on kids toy packaging etc. Not the thicker stuff though. This stuff would be under 1mm thick. It came as a viewing window in the box my new wallet came in. So you can sorta imagine what im talking about.
I cut a piece about 10mm long and as wide as one of the two little black catches. I applied a VERY thin coat of super glue to one end of the film. Just enough to cover the area under the catch. Then i carefully placed the film with the superglue on it under the catch, and then quickly applied some pressure to it with some tweezers. Then i carefully cut the excess off with a pair of finely tipped nail scissors.
The result is that it now PULLS the screen/phone INTO the cover more by making the little black catch thicker. Not the opposite (paper method), which pushes the cover out, creating a further problem of adding more paper under the cover over time as the cover expands/loosens to compensate. Not to mention a possible grounding loss and resulting damage.
Hope this helps some people that have had multiple replacements or could not be bothered replacing for such a cosmetic issue. (Like me). It definitely works, just got to get your surgeon on and be accurate with your placement of the film.
Apply this to what ever side creaks the most, and bam its gone. Nice. Solid phone... again.
If anyone wants more specific details etc, im all ears.
Regards,
Matt.
MrSoulSOng A video explaining this fix would be appreciated ^_^ cuz I didnt buy my phone from here and I still gotta wait for about a month to send it to the shop to fix or get a replacement
...just an update...after buying new back cover from no1tech (that was month and a half ago...) there's no loose spots, no creacking...!
Very satisfied now I am. Finally phone feels and looks like it should be - beast in compact housing!
I have the very same problem too. VERY annoying
well I had the same problem however what i did was that on the back cover inside of it I put some black electric tape on to the sides that creak (next to the sides and the clips) and when I put the cover back on there was no creaking at all. figured it wont interfere with the single because people put cases on the back all the time plus its electric tape meaning it'll prevent from short circuits and I don't think there should be any overheating issue as its a very small quantity.

Received replacement -screen creaking and moving

Received my replacment Sensation yesterday and noticed it made a slight noise when I touched the bottom right corner area of the screen (near the search button) After using it today for an extended period the creaking became louder and louder and also has moved up so that it will creak if you touch the screen on any portion from the middle of the right hand side on down.. The creaking noise is steadily increasing in amplitude. I have checked to make sure the cover is on correctly and it is . I have pulled the back cover off numerous times and it was of no help. ,has anyone else experienced this issue? I just got off the phone with T Mobile(they could hear the sound as I touched the device,it is that loud) and they are sending out another one.
tenbeau said:
Received my replacment Sensation yesterday and noticed it made a slight noise when I touched the bottom right corner area of the screen (near the search button) After using it today for an extended period the creaking became louder and louder and also has moved up so that it will creak if you touch the screen on any portion from the middle of the right hand side on down.. The creaking noise is steadily increasing in amplitude. I have checked to make sure the cover is on correctly and it is . I have pulled the back cover off numerous times and it was of no help. ,has anyone else experienced this issue? I just got off the phone with T Mobile(they could hear the sound as I touched the device,it is that loud) and they are sending out another one.
Click to expand...
Click to collapse
If you are doing a warranty exchange they will not send the back cover, which is likely the problem. If you have nothing else wrong with your phone I would not risk getting another one with potential other problems. Call HTC and get them to send you a new back cover instead.
I called them and told them my paint was peeling off the back cover and they are sending me a new one for Free. I'ts worth a try and even if it doesn't work you will have a extra back cover.
In the end it should not have this issue, but 3 of mine after a few times opening and general usage gets loose. Others have said putting some tape on the inside of the case solved the creaking for them. There is another thread on that here as well.
Double post???? or you just get all excited??
jmcghee1973 said:
Double post???? or you just get all excited??
Click to expand...
Click to collapse
LOL no I don't know what happened.
bobsbbq said:
If you are doing a warranty exchange they will not send the back cover, which is likely the problem. If you have nothing else wrong with your phone I would not risk getting another one with potential other problems. Call HTC and get them to send you a new back cover instead.
I called them and told them my paint was peeling off the back cover and they are sending me a new one for Free. I'ts worth a try and even if it doesn't work you will have a extra back cover.
In the end it should not have this issue, but 3 of mine after a few times opening and general usage gets loose. Others have said putting some tape on the inside of the case solved the creaking for them. There is another thread on that here as well.
Click to expand...
Click to collapse
Thanks so much for the kind and informative reply. I did a couple of searches on screen creaking etc and nothing came up similar to what I have experienced. would you have a link to that thread or the search verbiage I might use? Would it be "cover loose or screen noises" ? Thanks so much.
tenbeau said:
Thanks so much for the kind and informative reply. I did a couple of searches on screen creaking etc and nothing came up similar to what I have experienced. would you have a link to that thread or the search verbiage I might use? Would it be "cover loose or screen noises" ? Thanks so much.
Click to expand...
Click to collapse
Here is a link to the other thread
http://forum.xda-developers.com/showthread.php?t=1156281
Creaking on mine is pretty bad. I had to put tape all over the cover to stop it. But I'm not going to exchange it.
Sent from my HTC Sensation Z710e

creaking back cover...

Does anyone have an issue where if you squeeze the phone(or push on the screen slightly as if you were playing a game and getting pretty into it) the back cover creaks and the screen pushes into it slightly. It mostly happens on the left side of the device(the side the volume buttons is on) but also in the top right corner. My device was never dropped and I don't remove the back cover often. I have only had the phone for just over a month. Just curious if you guys have the same issue. I contacted HTC just to see if this was the way the phone was made and they basically blew me off and told me if was by design...I don't feel that it is.
This is a new issue. I am sure you are the first person to report this. Thank you.
On closer inspection the screen on the left side actually flexes slightly and the center of the screen makes a clicky noise if pressed slightly(almost like it's flexing and touching the back display?) This was all tested with the back cover off. The back cover certainly added and makes this more noticeable but it's a combination of both.
lianw said:
This is a new issue. I am sure you are the first person to report this. Thank you.
Click to expand...
Click to collapse
Was that sarcasm? Sorry if it's been reported before...
Its a known issue..its like this because sensation is NOT unibody construction and because of bad quality control..majority of users are probably not experiencing this but the rest of us...
pete777 said:
Its a known issue..its like this because sensation is NOT unibody construction and because of bad quality control..majority of users are probably not experiencing this but the rest of us...
Click to expand...
Click to collapse
He isn't speaking about the bottom right corner creaking which is a common issue for 90% (imo) of the sensation users
On topic:
That's is the first time I hear about creaking in the middle/center of the screen while back cover is not on, I would definitely get it back right now for repair or replacement

[Q] Muffled Audio / Distorted Audio issue?

Hey peeps,
I've noticed that people complain they cant understand/hear what I'm saying to them when I'm in call and holding the phone in between my shoulder and ear (you know...like using both my hands to do something else while on the phone)
I was curious if anyone else is experiencing this issue because I'm ready to send my phone back to T-Mobile and have them replace mine. Oh and my battery life is terrible. Not sure if that is due to the ViperROM or just from using and charging the phone for the last several months.
Please give me some feedback. I know I'm going to have to reload the stock android rom on my device before sending it in if I do
jerm said:
Hey peeps,
I've noticed that people complain they cant understand/hear what I'm saying to them when I'm in call and holding the phone in between my shoulder and ear (you know...like using both my hands to do something else while on the phone)
I was curious if anyone else is experiencing this issue because I'm ready to send my phone back to T-Mobile and have them replace mine. Oh and my battery life is terrible. Not sure if that is due to the ViperROM or just from using and charging the phone for the last several months.
Please give me some feedback. I know I'm going to have to reload the stock android rom on my device before sending it in if I do
Click to expand...
Click to collapse
I had a similar problem, everyone was telling me that they couldn't hear me or that it sounded like I was on speaker phone. Turns out some gunk had gotten into the mic hole. I cleaned it out with a needle and my problem was fixed. Might want to check that.
ill also have to see if its the cheap $7 plastic casing i have around the phone. gosh this mic hole is tiny and is covered by the casing
the hole is down on the bottom right of the phone right?
Bottom right is correct. You might try drilling a small 1/4" hole for a mic opening in the case.
jerm said:
ill also have to see if its the cheap $7 plastic casing i have around the phone. gosh this mic hole is tiny and is covered by the casing
the hole is down on the bottom right of the phone right?
Click to expand...
Click to collapse
Sent from my HTC One S using xda app-developers app
That is actually a good idea. I'll try it if I isolate the problem to the case. I'm using my phone casually without the case now to see if its the issue.
My hands struggle to grasp the tiny phone now lol, the case is small but the phone itself is slick and smooth metal. Loved this phone when they first set it in my hand at the kiosk

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