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my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
I had bid on a Kaiser wm 6.1 Phone and although I did not win, I just recieved this notice;
The following is a notice from eBay Trust & Safety regarding:
Item Number - 270238527659
Item Title - NEW!!! ATT 8925 Tilt HTC Kaiser Tytn II UNLOCKED WM 6.1
Our records show that you were a bidder or buyer of one or more of this seller's items. We recently removed this seller's active listings and suspended the seller's trading privileges. Due to privacy concerns we cannot share further details about this seller.
If the seller asks you to complete this transaction outside of eBay, we strongly recommend that you do not proceed with the transaction. Transactions for items listed on eBay but then completed off of the eBay platform are not covered by buyer protection programs offered by eBay and can be highly indicative of fraud. For more information on Offers to Buy or Sell Outside of eBay, copy and past the following Help Page link into your browser: http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.
If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.
1. If an amicable resolution cannot be reached, the buyer can close their Item Not Received dispute and escalate it to a claim. If the transaction was paid for using PayPal and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. If you paid via Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay does not protect payments made via Western Union or MoneyGram per our Acceptable Payments Policy (http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2,000. To file a claim with PayPal, login to your PayPal account and copy and paste the following link into your web browser: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside. Scroll down to the bottom of the page and click on the File a Claim link. PayPal claims must be filed within 45 days of the close of the listing. It may take at least 30 days to complete the investigation and resolve the dispute.
Please do not respond to this email, as your reply will not be received.
Regards,
Customer Support (Trust and Safety Department)
Those looking for omnia 2!!1 fraud alert
--------------------------------------------------------------------------------
Do not buy from the following, this guy is trying to scam me!!!!!! (Paypal claim in process)
Payment To:
Christopher Chan Zhipeng (The recipient of this payment is Non-U.S. - Verified)
Seller's ID:
mobilehubsg
Seller's Email:
[email protected]
http://myworld.ebay.co.uk/mobilehubsg/
Shipped an empty box. Fedex listed weight of package at 1/2 a pound, which is the empty box in a bag!!!!
Seem strange being that he has 100% feedback on ebay.
His rating and the fact that it is a store and not an individual is why i bought it there. First place I saw that had it. Made the purchase, and he was very courteous throughout the process. I went to my companies mailroom this morning to pick it up, opened it and it had nothing but and empty box. The reason i suspect this to be fraud is that he entered all the info for the shipping to FEDEX at his home and listed the package weight at 1.1 pounds. Fedex tracking lists the package at less than half that weight (due to the product not actually being there.) If this guy ships the thing or refunds my money, I would be very surprised. IF this turns out to be something he can explain, other than it msut be FEDEX's fault, AND i get what i paid for, I would be happy to retract/edit my claims. Until then I mostly put this out as a warning to others. I will update when i have more info.
Thread moved to General forum. The Marketplace is for trade discussions only.
Dave
Delivery companys
There is often problems with stolen items within delivery companys no matter how much of a worldwide company they may be
This is just to warn people of google checkout/google wallet online transactions, IF they involve currency conversions.
I just did that a couple of weeks ago, choosing to buy a phone from an UK seller. I usually use paypal but said why not use google as already pay for play apps for a while now, no issues.
The problem stroke the moment I chose the shipping addres, though at that moment didn't know. So google checkout suggested an older shipping address. At the same time I was prompted with "create new shipping address" button that I used to create the right address, chose it again then submitted my order.
Subsequently, I received a confirmation email saying that my order has been placed for the wrong/old shipping address! But it also mentioned (in the email body) that if the address is wrong I should contact the seller.
Which I did, told them that my shipping address on order might be wrong (did some research and on google wallet transaction history the GOOD ADDRESS was shown!!! Was a bit confused so as to which address was used, so asked them simply to change it if their order had the worng address.
The UK seller, without doing any order processing, as they have been warned to my issue, cancelled the order altogether, mentioning that they cannot change a shipping address as google checkout prevents them to do so.
So, I received an email confirmation and later on google wallet transactions history it said I have been compeltely refunded my money.
So, well, I have placed another order, this time directly with my cc, and life continued. Until I got my cc statements record saying I have lost 40$ in currency exchange (difference debit/credit for the phone transaction).
So, well, I asked google about this, I have had a few emai lexchanges with one of their agent who ent me to seller, then to the bank, etc, refusing to acknowledge that this whole mess is their fault, or to refund my money.
In my case, it isn't really a big issue, only 40$, really, but thought I'd warn you nevertheless, as this really came as a big surprise to me, considered them more trusty. I mean, still consider them OK, as their "add new shipping address' gimmicks might be just a software glitch.
Hope that helps someone!
thanks for the info i knew there are some fees when converting but google doin it too
thanks! been using google checkout a lot lately will have to keep this in mind when purchasing from foreign sites
Thanks for the heads up. Was curious how it works.
Thanks for the warning!
I had a talk with one of Google Wallet reps today, he seemed to mean well.
However, he also sticked to the previous answer I got by email. Essentially, google will just refuse to acknowledge the - perhaps technical - problem and send you to the merchant for refunding any transaction fees. Which merchant, handtec UK, refuses to believe the problem to be on their end, either.
Disappointing service, myself will stay with PayPal for awhile, I had similar transactions cancelled with them, was completely refunded any currency exchange fees, maybe Google can learn something from them.
Sent from a galaxy far away..
thanks for the advice
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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What problem are u facing. I think only way to keep this device alive is to flash the Chinese rom
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
roadworker said:
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
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I thought so too, but I did. It was Fed Ex. They said I would need to contact the shipper as they sent the item without requiring a signature. The problem is they have never responded.
Nightpwish said:
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
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I used PayPal, but as the order was shipped, it doesn't seem I can dispute. The problem is that the shipper did not request a signature, so it was left in public and the package taken. Now no response from Nubia at all. Never dealt with such awful customer service.
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
Sangyedorje said:
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
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Thank you buddy. I have done this. Hope for the best.
vardman said:
Thank you buddy. I have done this. Hope for the best.
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Post a link so ull get max attention and support from us
danishajaz said:
Post a link so ull get max attention and support from us
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Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
vardman said:
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
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Glad that u did get their attention on the social network.
As much as I have every sympathy with you, there isn't a technical problem with the phone and it really looks like the issue is with the shipping company, Fedex. I would imagine that Fedex, although it is a large shipping, does get it wrong every once in a while, I don't see how that is Nubia customer service failing you.
Also, I had signature confirmation with my delivery. Have you confirmed with Fedex that it was shipped without signature confirmation? Also, there was no tracking?
I'm pretty sure that Paypal responsibility doesn't end at "seller shipped the item".
I would claim on Paypal in your place.
PS: the OP doesn't have a contractual relationship with the shipping company, no point in talking with them.
Any update on this would be appreciated
A-Team said:
Any update on this would be appreciated
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Still zero response or acknowledgement from Nubia support. Utterly dreadful support. It's insulting. I'm still without a phone and they still have my money.
I reported the stolen package to FedEX, they said a claim can be filed, but I would have to request the vendor/shipper to initiate it. Obviously, being that they refuse to respond, that's not an option. I tried to file a claim with PayPal, but Nubia challenged it as they could provide proof that it was delivered... but left outside. So they are able to respond, just not to their customers. The fact I had documented proof that they said the package would require a signature didn't make a difference. All the while, I see Nubia is still promoting their products and sending free phones out to "influencers," while ignoring hordes of paying customers who have experienced problems as I have.
A-Team said:
Any update on this would be appreciated
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Hello friend you send me a private message about a mi authorized account but i tried to answer but you choosed to not receive private messages, can you please change that so you can send me the account to test it please
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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Hey I'm curious where you bought it from? I assume it was directly from Nubia. There are lots of other places to buy from so I can maybe try another but I'm in the US and I don't really want the global rom if possible. Also the NA version supports band 66 which Tmobile uses. Most people aren't having any problems so IDK what to think. Bad stuff happens with every company but their responses are indeed quite ****ty!
I know I'm jumping in kind of late, but I just started researching this phone.
At this point, I'd be looking at taking them to small claims court.
It's not Nubia's problem. This is between you and FedEx. They shipped your phone they have no control over anything after that.
FedEx allows the seller or buyer to file a claim. They typically cover upto $100 or the total value claimed for insurance. Typically takes a week. So what your saying FedEx told you makes no sense.
I would contact the Red Magic Facebook page. They respond fast and could probably get you a response from the right people.
I never had any issues with them. If then send a message in a day they typically respond. I ordered 10 full kits RM3's , cases, controllers, docks, ear buds to give away on my channel and I got everything. Packaged very well I had to sign for the package so I missed it and had to drive to FedEx to pick it up. And opened the box and they even threw in some free away and earbuds.