This is just to warn people of google checkout/google wallet online transactions, IF they involve currency conversions.
I just did that a couple of weeks ago, choosing to buy a phone from an UK seller. I usually use paypal but said why not use google as already pay for play apps for a while now, no issues.
The problem stroke the moment I chose the shipping addres, though at that moment didn't know. So google checkout suggested an older shipping address. At the same time I was prompted with "create new shipping address" button that I used to create the right address, chose it again then submitted my order.
Subsequently, I received a confirmation email saying that my order has been placed for the wrong/old shipping address! But it also mentioned (in the email body) that if the address is wrong I should contact the seller.
Which I did, told them that my shipping address on order might be wrong (did some research and on google wallet transaction history the GOOD ADDRESS was shown!!! Was a bit confused so as to which address was used, so asked them simply to change it if their order had the worng address.
The UK seller, without doing any order processing, as they have been warned to my issue, cancelled the order altogether, mentioning that they cannot change a shipping address as google checkout prevents them to do so.
So, I received an email confirmation and later on google wallet transactions history it said I have been compeltely refunded my money.
So, well, I have placed another order, this time directly with my cc, and life continued. Until I got my cc statements record saying I have lost 40$ in currency exchange (difference debit/credit for the phone transaction).
So, well, I asked google about this, I have had a few emai lexchanges with one of their agent who ent me to seller, then to the bank, etc, refusing to acknowledge that this whole mess is their fault, or to refund my money.
In my case, it isn't really a big issue, only 40$, really, but thought I'd warn you nevertheless, as this really came as a big surprise to me, considered them more trusty. I mean, still consider them OK, as their "add new shipping address' gimmicks might be just a software glitch.
Hope that helps someone!
thanks for the info i knew there are some fees when converting but google doin it too
thanks! been using google checkout a lot lately will have to keep this in mind when purchasing from foreign sites
Thanks for the heads up. Was curious how it works.
Thanks for the warning!
I had a talk with one of Google Wallet reps today, he seemed to mean well.
However, he also sticked to the previous answer I got by email. Essentially, google will just refuse to acknowledge the - perhaps technical - problem and send you to the merchant for refunding any transaction fees. Which merchant, handtec UK, refuses to believe the problem to be on their end, either.
Disappointing service, myself will stay with PayPal for awhile, I had similar transactions cancelled with them, was completely refunded any currency exchange fees, maybe Google can learn something from them.
Sent from a galaxy far away..
thanks for the advice
Related
I recently paid nearly $30 for dvd software that will not work, they could not identify my error and will not reemburse me. What a rip off. Its pocket gear from me from now on. Up yours handango.
Hard Chargeback
Don't give up. If you paid by a credit card, call them up and initiate a "hard chargeback". This will force your credit card company to give you the money back. They will of course want to know why. Tell them the story. Handago will recieve the hard chargeback through their merchant acount (their account is automatically deducted) and will most likely not even fight it. If they do then you know have a 3rd party listening to both sides of the argument. You should win since you don't even have a working product and Handango does not seem to want to deliver you one.
When you talk to your credit card company make yourself look like the reasonable patient victim. You ordered the product and could not make it work. You read all the manuals, contacted tech support and then patiently and nicely tried to work with Handango to get the product to work and they could not do it. Your a reasonable person, you did not get a working product and would like your money back. Tell the credit card company that if Handango could make it work right now you would still be willing to pay, but they consider the matter closed.
Use that tactic and there really is not a financial institution on earth that will rule against their customers.
I'm in the same Boat with Omega One's "1 Pass". It knocks out the camera function on an O2 XDAII. Contacted Handango and forwarded an Email from Omega One confirming the problem. Just got the automated response.
This all started 2 weeks ago.
thank you
I will try this, and thanks for taking the time to explain the procedure, ill let you know how it works out.
my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
Hi All,
Can I just share my poor experience with HTCSimUnlock.com.
Got the wife a new HTC Wildfire, which needed unlocking, so I had a scoot about a couple of threads on here and HTCSimUnlock.com seemed to be OK. So I paid my fee and waited for my code. Needless to say, it didn't go well. 20 minutes later I got an email back from them saying they couldn't find the code, but they had an *EXCLUSIVE* service for a deep search that I couldn't get any place else, but it would cost me the same money again. So started looking for the process to start this fully automatic refund they are supposed to offer. Nothing, I even tried with a second browser just in case Firefox has not showing it. So I ended up emailing them.... and again, and again. Nothing, other than spam offering insurance and backup services for the code they never sent me.
I've sent it to the credit card people as a fraud now, and it's up to them to chase these people.
I ended up going to a UK unlocker who were charging the same fee HTCSimUnlock.com tried to charge by deception, but at least they had the decency to stipulate before hand that newer handsets would cost more.
Needless to say, I would not recommend these people(person) Their claim of an automatic refund is untrue.
Interesting I went to them aswell based on the good reviews.
I also paid for my order yesterday to unlock the wildfire. But as of yet no e-mail.
It does say it can take up to 24 hours, so the INSTANT DELIVERY on their home page is a little misleading. I'll see how it goes and report back for people that are interested.
Great, I just ordered a code from them too...paid via credit card so I guess if I don't hear anything from them i'll have to call my bank about it.
sigh, i guess it was only $17AUD. or at least i hope thats all they actually charged to my credit card.
Right, I put in an order sunday morning and still nothing. it just says "**Processing**" under the status. I've e-mailed them twice since and not a single reply.
Seem like fraudsters to me. Will be opening a claim with paypal.
Also went with them based on positive feedback from before the website was sold. Scam. Scamtastic. Opened dispute with paypal and contacted SWReg about refund.
Dammit, looks like I just got taken for $14.50 myself. I didn't even get an order reference number, but they didn't feel too bad about taking my money. I'm going to PayPal right now.
addendum...it was simunlockNOW dot com that I went through, and they actually gave me my code. Had to pay another $10 for it, because the phone just came out, but otherwise the code works fine.
htcsimunlock.com wildfire AVOID
Avoid this company, they do not give a money back offer, you pay, they can't find the code and then ignore e-mails only paying after a paypal claim or credit card claim.
I used mobileunlocked.co.uk[/url] and they were great, getting the code in minutes, although a little more expensive at least I got what I paid for.
I will be contacting the server for htcsimunlock and seeing if I can get the site removed as its being used for fraudulent purposes.
AVOID HTCSIMUNLOCK.COM AT ALL COSTS
Same experience with HTCSimUnlock here.
The only difference is that i actually got the Unlock code wich doesn't work and offcourse, they are not responding on support e-mail.
frauders...
pause for breath.. before you give up…
Well I confess .. I also come here wondering why after getting caught with the best deal ever
“Order your HTC SIM Unlock Code”
ONLY $15.75! (Lowest Price Guarantee!)
then they replied
“Thank you for your recent order for the unlock code of your HTC Phone. Unfortunately, we are unable to find the unlock code for your HTC phone with our basic search.
HOWEVER, we now offer an *EXCLUSIVE* Deep Search service that can find 99% of hard-to-find unlock codes. This service is NOT AVAILABLE ANY WHERE ELSE! Due to the exclusivity of this service, it will cost a one-time upgrade fee of just $14.99.”
Then I got my Unlock code eventually for about £26 GBP only to find yes it unlocked my orange branded phone.. but I couldn’t make a call or send a text…
PAUSE for breath … I thought I’ve been shafted / scammed / stitched up / done over etc…
IT did work thou Guys….
I got a
HTC DESIRE HD (A9191) or Ace
It was locked to Orange UK
Just remember maybe you gotta go back in to your settings and change operator from orange to Vodafone in my case (lebara Sim) works off Voda network the only other thing I recall doing before it all started to work was DROP the battery out put the desired sim in side then put the battery back in..
BTW sometimes if you switch a SIM you also got to re-activate it to work with the new IMEI, in my case lebara I had to dail up 5588 as stated at their web support site.. like I said pause for breath.. before you give up…
RE- HTCSimUnlock.com
Yes they ramped the price up coz I got a newer phone and they knew that I’d take the bait.. BUT it works…. MY phone is unlocked..
And wanted to let you know…
Good luck
The smoking Tiger..
I paid top dollar ...
but with a bit of research... the unlock code worked for me
My orange branded phone now works with lebara.. make sure the sim you use is live sim not a de-activated sim.. and check your network setting.. match the sim network...
Good luck...
Ban Users posting the link to them
Forget what anyone says
This IS a Fraudulent company running a SCAM to get your money
I currently have a paypal case op to get a refund, if you've paid by credit card start a reversal.
I went with them due to recent posts on xdadev recomending them. And adverts
I think anyone that does a post recomending them should be banned
Aw crap! I read some good stuff and place my order. I am not able to get through to their member login page with my email ID -and needless to say, not a response for my email. To give them a benefit of doubt, their autoreply asks for 24 hours for a response, and am going to give them that. Will post back after ~12 hours (it already has been 12 hours since all this)...
Been a day - so much for "Instant to 30 minutes". Raised a dispute in PayPal, and placed an order unlock-now dot com - lets see how this goes.
Anyone disappointed with the ****ers at HTCSimUnlock dot com - Head to www dot unlock-now dot com - I got my unlock code over email in 9 minutes flat. I had to pay Euro 17.50 though, against the $13.95 that the HTCSimUnlock folks charge. But hey, what is the point of being cheap-and-wont-work?!!
I called the phone company to get the unlock key :S
I typed in the wrong IMEI the first time, and started a refund.
Sent in a second request, with the correct IMEI.
Both returned "unable to find" ... started the "refund" on both, to no avail. It's been a week.
I've tried contacting the company I bought the CC from (it's a Vanilla Prepaid) and they say they will take 50 DAYS to do a reversal!
I've gone from HTCSimUnlock.comm to SWREG, and if it's not resolved by Monday, I'll go to DigitalRiver. DRI doesn't want to lose good standing with Microsoft (which they could, if enough people complain.)
Avoid this company, they cheat people money for doing nothing.
I paid my money via Paypal for unlocking my HD2. 15 minutes later, they replied me that I need to pay additional money for an upgrade service. They want to charge me a total of over $30 for an HD2 unlock code, I refused of course.
I emailed to them, they never replied me. Instead, they just email me back with standard reply, and nothing about my refund. Been waiting for refund for one week without any trace. I raised a compliant to Paypal (luckily I used Paypal). I hope Paypal will help me getting back my money.
Brothers: Keep away from this cheating company. They are SCAM!!!
It took me over 3 WEEKS to get a refund, and then I had to get it through SWREG and NOT HTCUnlock.
Do not trust these robbing b*stards
I wish I had read this thread before I was fleeced by these robbing c*nts.
They sent me the usual 'deep search' at extra USD 14.99, I refused and went for a refund and they sent me an email stating that 'a refund has been provided' - of course, they haven't !
Fortunately, I paid by 'paypal' and have raised a case.
WHy are they not blacklisted by paypal?
After about four months of owning the Pixel 3XL it had to be RMA'd because of a defective battery. Leading up to this i started noticing awful battery life with about 50% battery left with only 2 hours of screen on time for a few weeks. Then one day i picked my pixel up and the screen was off. Only issue is that it was at 90% at that time but never turned on again. After troubleshooting with Pixel support they determined the battery to be defective and issued a replacement.
Sadly it gets worse.
Now luckily i got what looks to be a new non refurbished Pixel but at this point i've been without a phone for almost a week. Now the worst part is because i chose the faster option of advanced shipping they put a "virtual hold" of the full amount of the device which they assured me wouldn't hit my account.. It did of course. What i didn't know was that instead of it going to the Synchrony account that i'm financing my Pixel through it went directly into my bank account which then overdrafted resulting in a overdraft fee. Now i'm not only out of the money i had in that account (Luckily its an account just for bill pay) but i also have an extra fee plus interest i'm betting that they will add all from a hold they said wouldn't actually get pulled...
This mostly angers me because if i had any other major flagship thousand dollar device like a Samsung or Apple I could have gone to a store and had it quickly swapped out.
Now ill get to talk to Pixel support since my defective device had a screen protector, a dbrand skin, and now my account has an overdraft fee all of which i believe Google is responsible to cover at the very least.
Ill reply In the comments after i get in contact, hopefully with good news.
Update:
Phone arrived and was a new unit in a refurb box THANKFULLY. So i called google support to discuss my accessories/overdraft fees.
So the woman i spoke with said that since i didn't purchase the accessories through google i could not be refunded for them even though the other Rep Rexel said they would. Also, since they didn't see on their end that i had a overdraft fee even though i emailed her a copy of my bank transactions showing it they said they could not issue me a credit for that and to call my CC and ask them to remove the fees...
She said to reply to the original email to see if the original Rep Rexel could help with my accessories..
At this point im out almost 100 dollars in accessories and fees and im pretty furious with google to the point that im about to just call my CC and dispute the charge as fraud. Instead i wait and reply to Rexel hoping that he will be able to help.
Luckily today that happened!!!
Rexel added up the amount that i spent on my accessories and quickly issued me a google store credit in that amount. He then asked if i could call my bank to have the fees waived and assured me that if they do not waive the fees to just reply back to his email and he will issue me a credit for that amount no questions asked.
THANK YOU REXEL!!
This went from one of the worst experiences with a smartphone to a great one. If you ever have to call Pixel support id recommend asking for him so he can take care of you.
Cosmo100292 said:
Update:
Phone arrived and was a new unit in a refurb box THANKFULLY. So i called google support to discuss my accessories/overdraft fees.
So the woman i spoke with said that since i didn't purchase the accessories through google i could not be refunded for them even though the other Rep Rexel said they would. Also, since they didn't see on their end that i had a overdraft fee even though i emailed her a copy of my bank transactions showing it they said they could not issue me a credit for that and to call my CC and ask them to remove the fees...
She said to reply to the original email to see if the original Rep Rexel could help with my accessories..
At this point im out almost 100 dollars in accessories and fees and im pretty furious with google to the point that im about to just call my CC and dispute the charge as fraud. Instead i wait and reply to Rexel hoping that he will be able to help.
Luckily today that happened!!!
Rexel added up the amount that i spent on my accessories and quickly issued me a google store credit in that amount. He then asked if i could call my bank to have the fees waived and assured me that if they do not waive the fees to just reply back to his email and he will issue me a credit for that amount no questions asked.
THANK YOU REXEL!!
This went from one of the worst experiences with a smartphone to a great one. If you ever have to call Pixel support id recommend asking for him so he can take care of you.
Click to expand...
Click to collapse
Probably impossible to ask for a specific rep even if they're from a higher tier support. Google's tier 1 support is outsourced in the Philippines and it's a battle to get anything complicated done. Some of their "supervisors" even refuse to transfer you over to a higher tier or a department that can solve your issue. It really is like playing Russian Roulette who you will get and their ability to solve your issue. So really it's all about perseverance until you get that rep that can solve your issue. Sounds like you lucked out early and got someone competent. Grats!
zetsumeikuro said:
Probably impossible to ask for a specific rep even if they're from a higher tier support. Google's tier 1 support is outsourced in the Philippines and it's a battle to get anything complicated done. Some of their "supervisors" even refuse to transfer you over to a higher tier or a department that can solve your issue. It really is like playing Russian Roulette who you will get and their ability to solve your issue. So really it's all about perseverance until you get that rep that can solve your issue. Sounds like you lucked out early and got someone competent. Grats!
Click to expand...
Click to collapse
Yeah i think this is the only downside to the pixel line at this point.
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
Click to expand...
Click to collapse
What problem are u facing. I think only way to keep this device alive is to flash the Chinese rom
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
roadworker said:
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
Click to expand...
Click to collapse
I thought so too, but I did. It was Fed Ex. They said I would need to contact the shipper as they sent the item without requiring a signature. The problem is they have never responded.
Nightpwish said:
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
Click to expand...
Click to collapse
I used PayPal, but as the order was shipped, it doesn't seem I can dispute. The problem is that the shipper did not request a signature, so it was left in public and the package taken. Now no response from Nubia at all. Never dealt with such awful customer service.
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
Sangyedorje said:
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
Click to expand...
Click to collapse
Thank you buddy. I have done this. Hope for the best.
vardman said:
Thank you buddy. I have done this. Hope for the best.
Click to expand...
Click to collapse
Post a link so ull get max attention and support from us
danishajaz said:
Post a link so ull get max attention and support from us
Click to expand...
Click to collapse
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
vardman said:
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
Click to expand...
Click to collapse
Glad that u did get their attention on the social network.
As much as I have every sympathy with you, there isn't a technical problem with the phone and it really looks like the issue is with the shipping company, Fedex. I would imagine that Fedex, although it is a large shipping, does get it wrong every once in a while, I don't see how that is Nubia customer service failing you.
Also, I had signature confirmation with my delivery. Have you confirmed with Fedex that it was shipped without signature confirmation? Also, there was no tracking?
I'm pretty sure that Paypal responsibility doesn't end at "seller shipped the item".
I would claim on Paypal in your place.
PS: the OP doesn't have a contractual relationship with the shipping company, no point in talking with them.
Any update on this would be appreciated
A-Team said:
Any update on this would be appreciated
Click to expand...
Click to collapse
Still zero response or acknowledgement from Nubia support. Utterly dreadful support. It's insulting. I'm still without a phone and they still have my money.
I reported the stolen package to FedEX, they said a claim can be filed, but I would have to request the vendor/shipper to initiate it. Obviously, being that they refuse to respond, that's not an option. I tried to file a claim with PayPal, but Nubia challenged it as they could provide proof that it was delivered... but left outside. So they are able to respond, just not to their customers. The fact I had documented proof that they said the package would require a signature didn't make a difference. All the while, I see Nubia is still promoting their products and sending free phones out to "influencers," while ignoring hordes of paying customers who have experienced problems as I have.
A-Team said:
Any update on this would be appreciated
Click to expand...
Click to collapse
Hello friend you send me a private message about a mi authorized account but i tried to answer but you choosed to not receive private messages, can you please change that so you can send me the account to test it please
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
Click to expand...
Click to collapse
Hey I'm curious where you bought it from? I assume it was directly from Nubia. There are lots of other places to buy from so I can maybe try another but I'm in the US and I don't really want the global rom if possible. Also the NA version supports band 66 which Tmobile uses. Most people aren't having any problems so IDK what to think. Bad stuff happens with every company but their responses are indeed quite ****ty!
I know I'm jumping in kind of late, but I just started researching this phone.
At this point, I'd be looking at taking them to small claims court.
It's not Nubia's problem. This is between you and FedEx. They shipped your phone they have no control over anything after that.
FedEx allows the seller or buyer to file a claim. They typically cover upto $100 or the total value claimed for insurance. Typically takes a week. So what your saying FedEx told you makes no sense.
I would contact the Red Magic Facebook page. They respond fast and could probably get you a response from the right people.
I never had any issues with them. If then send a message in a day they typically respond. I ordered 10 full kits RM3's , cases, controllers, docks, ear buds to give away on my channel and I got everything. Packaged very well I had to sign for the package so I missed it and had to drive to FedEx to pick it up. And opened the box and they even threw in some free away and earbuds.