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o2 UK Lousy Service

All,
have to say that o2 UK have managed to plumb the depths of lousy service and total indifference to customers requirements. They have increased accessory prices for XDaII as well as reducing the contents. They are managed by a centrally run policy which does not admit to deals being done in other stores and a refusal to honour previously agreed prices.
SHODDY SHODDY SHODDY!!! is the best way to describe them, if you are a customer I would urge you to leave them and if your not I certainly wouldn't join!!!
Dont buy any product from their stores as your likely to get it cheaper, quicker and less hassle from the web (uplands mobile) or other online provider.
Such a shame that a company which brought us a great device can't live up to its customers legitimate expectations!! If you have any more comments please post on this thread.
Thanks
Pete

I can say that was also the case for me at stockport branch, Asking about XDA 2 accessories to be told information like - "yeah we dont know about that" or "no there isnt such thing available for the xda2" !!! what!! when i know there is something available for it and get told there is no such thing, lets just say i dont goto the o2 shop anymore. (was about car kits)
Cheers

shody!
Well sad to say..............
I agree, the service supplied by o2 is crap.
I have been working overseas, my biggest bill was £150, my normal bill was around £12 - £35, I'm away for 7 months, I return home and recieve a bill for £540, when I question it, they say, well pay it and then we will sort it out. I say no,lets sort it now. The answer I get is the computer says its correct although we have major problems with our new system sending out or not sending out correct bills, just pay it and we will return it if youre found tobe right, .....I think not!
So yes,changing companies going to Vodafone, dear but seems tobe more on the ball.

O2 problems seem to be becoming more common lately.
I am on orange now simply because I got fed up of the high tarrif I was put on and I had too much trouble trying to change it. The website fails to complete an order as I always get "We are sorry.... Please call xxx" halfway through entering my address details to start a new contract.
Phoning O2 is even worse, after being transferred to different departments so much I ended up doing a circle I went to an O2 shop. They say they cant do xxx instore so give me one of their phones to call and dial a number. Person on phone says theyll try and do xxx but better going in a shop "cuz they'll definitely be able to do it instore" IM IN AN O2 SHOP MAKING THE CALL!
There is someone else I know who is on O2 Online and they simply arent reading his e-mails correctly and giving dumbed down irrelevant responses. Phoning up to sort out problems is too expensive when in certain situations its O2's fault theres a problem.
Ash

O2 are are the biggest pile of **** MAN

Anyone know of a place where O2 complaints will be taken seriously or can be at least accumulated until a point where the number is enough for O2 to take notice..online petition or something?
The ISP Pipex used to leave many customers with no option but to put up with poor service or switch providers, but a website by angry customers called 'pipexwoe' was set up to collect people's bad (or good) experiences and present them in a collected form. Since then the ISP made significant improvements which may have been in part due to the awareness raised by the website so much so there was talk of changing it to 'pipexwow'.
Something like this needs to be done for O2, they cant simply go on with poorly trained sales staff, a buggy website, buggy billing system and incompetent telephone and e-mail based customer service.
I'm still stuck with O2 just for insurance on the physical XDA 2, but that took about 10 failed website order attempts (yes I now have 6 new O2 e-mail addresses though :roll: !), 50 minutes of phone calls, an hour on top on hold and 2 trips to an O2 shop. Being on hold was ok but every 7 minutes they cut you off and tell you to ring again - i.e. throw you right at the back of the queue again! I got an alternative phone number from the O2 shop without the cut off and got through in 10 minutes... silly!
Ash

On a general basis, I don't know of anywhere you can air your grievances.
But if you (as an account holder) have a serious complaint that you are getting no joy with via Normal Customer Services then they do have a HLC (High Level Complaints) team based in Leeds.
Whilst I have a phone number for them (and I'm not gonna post it here for obvious reasons), you can insist on your complaint being referred to them. They usually deal with complaints via OFCOM, but they are there to deal with referrals.
Having used them twice, I've found them very good. They sorted out my account problems, and compensated me accordingly. This was after normal CS said they couldn't do any more !
HTH
Mark

Agreed. You never get anywhere with O2 unless you are on Friends and Family! :wink:

O2 - the other side
I think caveat emptor applies.
I tried to buy my XDAII last Xmas a voucher to pruchase it for £150, but O2 did not seem able to honour it. I took it to Car phone warehouse who honoured the voucher.
I sent a respectful letter to O2 , and they sent me a £50 M&S voucher.
Mr.G

All
I agree with the respondent who has suggested a website to co-ordinate and publish and publicly punish o2 for their lousy service. I dont know how to go about it but I'd be more than willing to help if anyone knows how to set it up.
Further, aren't you guys amazed that the number of companies with hi level complaints departments these days? That alone says more about the standard of service delivery that anything else possibly can.
These are entire departments set up to protect the CEO etc from the legitimate complaints of customers and to appear to the regulator as customer focused.
If that were true, they would surely spend less on complaint resolution and more on frontline service delivery. If it were true, then the very mechanisms and processes which have given rise to their existence would work effectively on our behalf.
or am I just being silly!
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
This is the CEO of o2 UK, then you'll get a response from the hi level complaints team......wonderful!!
Please keep this thread active and lets see if we cant get them to change their approach to customers!!

peterbutler19 said:
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
Click to expand...
Click to collapse
I wouldn't bother, he leaves in a month or so.
Try the Customer Services Director...

I've had enough of 02 recently, they've messed my billing around to the point where even though i've sucessfully paid everything in full by Direct Debit, I still get randomly disconnected and then I have to spend 50p a minute calling them to get it sorted out.
I've got the same contract as i'm on now with Orange, so i'm unlocking my xda2 and moving over.

I left O2 last week too, My bills were approaching £70 a month and i wasnt using any more minutes than i usually do, they seem to be ripping me off for data access, when i phoned them, they couldnt even find any data access on my bill and i just couldnt get a straight answer out of them as to why it was so high,
Plus my 12 month contract was up so i phoned them to see if i could get a free motorola razr out of them as i would have been happy staying with them really but when i asked they just said i would be better canceling my contract and getting a phone from a 3rd party supplier as i would get a better deal, so i did, but not with O2 this time !!!,
When i was about to leave orange many years ago, they bent over backwards offering me free phones and discounts if i stayed with them, not with O2, they just said i was better off leaving and that my contract would terminate in 30 days, they dont seem to care if they loose customers anymore
I cant see me going back to O2 anytime soon now

The thing that swayed me to 02 was the text bundles that they offered at a time when orange weren't offering, which is mainly what I use my phone for. Now, I can get exactly the same contract with orange, and without all the 02 hangups it's time I went back.

warning for online buyers

Hi please be weary if using mobile fun ltd (UK),for acces or pda's.
really dodgy place.
I sent a postal order on the 3rd jan recorded delivery and it was cashed on the 5th.
The company still havent sent the item,Despite me emailing them sevral times ive had no reply,
I have called there office ,and was talked to like i was lying,they refused to belive i had sent funds, evensaying post officer worker must have stolen the postal orders,
I gave them the refrence numbers for the recorded devliery and the postal orders
The royal mail gave me the name of the person,who took delivery and it is one of there workers.
now they hang up each time i call.
the cost ive spent of calls alone has tripled the cost of the item ,never mind the time and effort.
im not trying to knock the company but i only ordered a mad case,id hate to see anyone else here order something expensive like a PDA and get this treatment.
rant over please be carefull buying online or via post
thanks

I used to deal with MobileFun a year or two ago. This sounds very unlike them and perhaps there is a simple answer or misunderstanding. I used to deal with them on a B2B basis and they were always very good.
Perhaps try and get in touch with them again..

thanks mate,
i have been back in touch a total of about 4 hrs on the phone today,
they said they will get back to me lol,
i dont hold much hope after them being so rude and hanging up all the time,
i was always very polite and had all the info at hand for them yet they still had a really bad attitude
uk customer service tho i guess,always seems to be poor.

Well I hope you get a good result in the end. Really odd as I said they were really good....perhaps managements changed since then.

the really fustrating thing was there attitude that maybe i hadnt sent the funds or it had been stolen on route,
then when i gave proof of delivery to there staff, not such much a as sorry or dont worry sir we will get the goods dispatched asap
they defo wont be getting my biz again,thank god i hadnt ordered anything epxensive

yer perhaps so,
shame they look great from the site,alos the fact they kept saying hang on sir ill check the computer then hanging up grrr
oh well lol

hows that for luck in finding this post :lol: ...as i was just about to buy something from them mmmm now i think i will wait and see if i can get a better price elsewhere

I just bought some stuff from that company - a screen protector and couple of cleaning products, nothing expensive. Haven't had any issues so far apart from the screen protector being out of stock but that's getting shipped out to me today (as informed by a SMS from them). The other stuff arrived without a hitch but I didn't have to deal with anyone there directly. I hope the incident in this thread is a rare occurance and I wish you the best of luck with resolving it.
Regards,
Neil.

I've certainly had no problems with them in the past (including a purchase made last week that was with me within 48hrs), so I'm sure you've just found a glitch in the system!

I got a cradle for my Orange M500 from them. No problems.
Sorry you've had a bad experience, maybe you should write a letter to the Managing Director. That can get results sometimes.

thanks guys
im getting really cheesed off with there attitude,each call i make they ask for a refrence number(which is only gained when using credit card or online )the fact i used postal orders and mail order throws them totally.
ive logged a complaint and they now have found the recorded delivery data,(funny how if turns up now)
but they have lost the postal orders and cant tell me if they have been cashed or not.
they now say if this is resolved by the end of biz today,then they will send me a free case the same as ordered,
ok BUT it aint free as i have paid already and its not my fault they have lost the postal orders,
this has taken since the third of jan,and loads of emails and honestly hours on the phone,ive sent scans of the recorded devlivery and the postal orders stubs,all dates and any help i can offer.
they havent even offered compesation or really said an apology.
well my sd cards and car charger deffo wont be coming via them.
9 days to get an answer(not a result as yet! just a reply) thats really poor serivce.

thanks guys
im getting really cheesed off with there attitude,each call i make they ask for a refrence number(which is only gained when using credit card or online )the fact i used postal orders and mail order throws them totally.
ive logged a complaint and they now have found the recorded delivery data,(funny how if turns up now)
but they have lost the postal orders and cant tell me if they have been cashed or not.
they now say if this is resolved by the end of biz today,then they will send me a free case the same as ordered,
ok BUT it aint free as i have paid already and its not my fault they have lost the postal orders,
this has taken since the third of jan,and loads of emails and honestly hours on the phone,ive sent scans of the recorded devlivery and the postal orders stubs,all dates and any help i can offer.
they havent even offered compesation or really said an apology.
well my sd cards and car charger deffo wont be coming via them.
9 days to get an answer(not a result as yet! just a reply) thats really poor serivce.

well the case didnt turn up and ive rang agian guess what,no one can find me on the system at all AGAIN
worst company ive ever dealt with ever.thank god its wasnt a pda i ordered

Simple answer, contact Trading standards and Ebay, works wonders normally

cheers mate ,yes contacted trading standards today.
finally got thri to someone at mobile fun who seemed to know there job
BUT gets this,they cant find any record of my stuff so there using s postal order they have separted from some other poor sods account
its seems they just dont have a system for postal orders that works
they have promised me the item by thursday now so thats only 16days late lol
what about the other poor sod who postal order there now chashing
wot a cowboy outfit

T mobile UK's extremely shabby customer service!!

Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks

nayga73 said:
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
Click to expand...
Click to collapse
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.

I'd like to relate a good experience I had with T-Mob Customer Services last week. I had upgraded to a MDA Vario III in November, on Flext20. With my new toy I was incurring significant data downloads so I upgraded to the Web'n'walk package over the phone in December. When my January bill came, I found they'd not applied the Web'n'walk option and had charged me over £100 for just my data. I called and they couldn't find a record of my original call to upgrade to WnW on their system. I didn't have any evidence of this either - just a vague recollection of speaking to a lady about it sometime after I'd got the new phone.
However, the chap on the phone told me to hold - for about 5 mins - then came back on and said that as a goodwill gesture, they would credit off all £100 of the data charges and fix the WnW subscription too. I said thanks very much and rang off before he changed his mind...

bydandie said:
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
Click to expand...
Click to collapse
i welcome your comments greatly,the thing is i HAVE been totally calm with them,not raised my voice once with them,i work in retail so i know the script when it comes to complaining etc..but seems everytime i call them i always end up getiing someone who hasnt the authority to do anything!!!

you need to talk to tradeing standands they will help you. also every time you call them ask for they name..

The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.

wizardragon said:
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
Click to expand...
Click to collapse
and i thought i had it bad!!!!well heres's an update to the situation.........
Finally got to spoke to somebody with some authority on thursday afternoon (31/01/08)and i must say the gentleman was pretty clued up!at first he wasn't having any of it,he basically tried to give me the usual company spiel,offering apologies etc etc...When i told him i had made a complaint 2 weeks previous,and my reason for phoning was to find out the outcome,his attitude clearly changed.I was put on hold for a couple of mins,and he came back and said rather sheepishly that my complaint had not gone any further than i had left it 2 weeks previously.I was livid,i thought i was gonna blow,but maintained my decorum throughout.I said that i was going to have to take the matter further and speak to OFT(Office of Fair Trading)but he said not to do that as he said he had an offer i couldnt refuse.He offered me a free MDA Vario 3,my flext 35 plan down to £30 a month,with the £180 credit,and web n walk plus for free,all on a 12 month term.I obviously wanted more,but thought at the end of the day he could have offered me JACK DO DO!!!So sometimes it does pay to complain!!!!albeit rather calmly!!!!
i always wanted the Vario 3,but gutted now as i have only just realised all the problems about the drivers for the graphics hardware!!??!!Sod's law or what??????

what a winging twat you are if i got you on the phone i would have said got stop winging you looser your never happy are you what did u want free line rental forever aswell:

maybe he just wanted what was owed toh im, not hars is it, 14 a month is definitely not 4 a month

they will have looked into the data charges and he probably will have done it ive seen it all the time when they say they didnt do the usage and they did and if he was so bothered about the discount he would have gone to the shop to swort it instead of winging hes complaning about the customer services but how do they know he should have kept the discount he could have just been making it up

i dont know how good a deal you really got. around 15 months ago i got a kasier, and 18 month flext35 + web and walk for £35 a month, and the phone was free.. id been with tmobile for a year previously, but it seemed like a fair deal, especially given how new the phone was at the time.
i dont think ive ever had to pay for a pda phone on a contract, they've always managed to bring them down to free if you're willing to take the 18month contracts and complain a bit.

Well more shabbiness from the great t-mobile!I sent my phone in for repair 24/01/09 and have only received it 2day,with a rather annoying letter attached to it saying that my phone has not been repaired due to me unlocking the phone and the phone not having the operator software originally installed on the phone!I had phoned them on Wednesday afternoon to find out why they've had my phone so long and was told that they were waiting for a part for the joystick (d-pad) their words not mine,they assured me my phone wpould be with me friday.So imagine my dismay when i get the phone and see the paperwork attached to it which clearly states that this phone would not be repaired dated 17/02/09,i phoned on wednesday (18th), so how come the CSA didnt tell me that there was a problem with repairing it?
Also i had left my 8 gig sd card in the phone,which has mysteriously disappeared along with my stylus.
I'm gonna phone them in the morning,but would like to know where i stand legally with these morons.
PS.I am no longer under the jurisdiction of ANY UK law or Act or statute,meaning if i get the runaround from tmobile,i can legally bill them for wasting my time,my fee currently starts at £500 per hour.All this is 100% above board!
N E 1 interested in becoming free,just pm me!
Also @ Gibb,yes i may be whinging twat,but a free whinging twat that is not bound by ANY government,that does not pay tax in any form,but can still claim for state handouts,legally!

Tmobile Hell & Possible Redemption~

I dont exactly know where to put this but general seems fine.
On 5/08 I switched from big red to tmo. Wanted to have
My own plan, I have a thin credit file since I stay away
From credit cards and was forced to pay $300 plus 40 in tax
To receive my device from tmo. Instead of 149 like everyone else
On 5/09 I received the phone....damaged. the battery door
Of the note 2 was busted and the packaging was horrid.
I called right away only to be told I needed to give them
340 Again then send this one and get refunded.
Since I wasnt excepting the high down I had no money left
On 5/13 I finally had enough from bi weekly paycheck to
Process the note 2 for replacement eip. Since I had
Issues handling the phone I decided to use remorse and
Get an S4.
5/16 comes by and I dont receive my s4 I call and they say
It will be on its way. Sales however says my card declined
And it is cancelled. Two stories...
5/17 comes by and after 6 hours on support I finally get
A replacement EIP setup again. My card gets charged
And I was told new batches ship 20th.
5/19 the order processes and shows on my account! Sigh of relief
5/19 order switches to cancelled
5/21 order reflects cancelled twice.
After another 4 hours they setup a memo for device exchange
At a local store and to double my down so new s4 is paid off
Courtesy of them.
I go to a local store and learn only corporate locations can do
What I need. After calling them three times to ask if that store
Was not a dealer and told it wasn't even though I explained my situation
I was told different thing once I was there.
Will be heading to a corp store right before work soon.
If tmobile fails to redeem themselves its back to big red.
Theres no reason a damaged device exchange should be this difficult
If you want to go magenta Use a store not online even if its convenient
Or you will get stuck in this nonsense.

Question Trade in lock bypass?

So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?

That's a new one to me. Sorry can't help, post a photo of the message the phone is showing.

The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.

i think its unlikely, you could try to flash a new firmware with unbranded csc , im not saying that WILL fix it, but it wont do u any harm to try if your not planning on seeking help from samsung, i would recommend trying to fake an imei in an efs and load that, i couldnt advise you how though im afraid

That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits. Possibly the only way to avoid this would be to remove any samsung stuff BEFORE they initiate a lockdown.
We can't have nice things because of this and if it keeps up I see (Samsung) wanting to put a full purchase price hold at time of purchase and then release it when they get the trade ins. :-(

thats why i like to pre order and buy my devices for cash, no waiting and you know your phone is bnib

cpufrost said:
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits.
Click to expand...
Click to collapse
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.

The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.

Nobody would accept that. They can simply say don't buy it then. How would he now you wouldn't be a dodgy guy and use his driving licence for scams? The safest way of this kind of trade in risks is to request the purchasing invoice where you could see if it was purchased with trade in option. If the seller doesn't provide it then i would recommend not to buy the phone for the first 3 months of phone's releasing date when trade in would have been completed already.

Always a risk when you guy items from individuals. The one thing for sure, if the deal is too good to be true, it usually is sketchy.

Paul_Deemer said:
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
Click to expand...
Click to collapse
This is the most likely reason, and the only thing you can do is to contact Samsung. You could offer to pay the trade in value discount that was applied at the time of purchase, but that could be up to £570 (here in the UK) as that was the top tier (S21Ultra) trade in if I remember rightly.
I think there must of been some genuine trade in purchase, as a valid IMEI number is required at the time of ordering the new phone....Unless there is a way of generating IMEI numbers I'm not aware of.
I would contact Samsung before doing anything else with the phone, as I wouldn't be surprised if Samsung have locked the phone through Knox or something.

That phone is locked via knox. Nothing you can do unless you contact samsung and give them proof of your transaction then from there it's either they will help you or wont care at all.

That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.

rroyy said:
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
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Click to collapse
Right, and too, because of folks not playing nice and taking advantage of others, they will wind up doing the same thing here in USA. At the very least placing a merchant hold for the full device price on the method of payment and releasing it upon successful redemption of trade in value.

Samsung locked the wrong phone. They should be locking the new phone. Call them

Will_T said:
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
Click to expand...
Click to collapse
Agree with you, FB\Meta is a mess.
I've had nothing but stellar results selling and buying using Swappa. They are pretty stringent with phone condition and both buyers and sellers.
My favorite transaction was about 4 yrs ago when I dropped a very well protected Nexus 6 just wrong while waiting on a lift, and the screen broke. If it were newer I would have replaced the screen, but 10 minutes into a business meeting I found a replacement for $150 in my city on Swappa. I pinged the seller and he was sitting across the street from me. When I got out of the meeting 30 minutes later, I walked across the street and he handed me the like brand new phone in box and waited for me to boot up! All pre-checked IMEI on Swappa for free to ensure not stolen, etc.

armst433 said:
Samsung locked the wrong phone. They should be locking the new phone. Call them
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Click to collapse
It's an S22U. It is the new phone....

I'm hoping OP updates us, I wanna know whats going on with this rather strange story.

Parzival__ said:
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
Click to expand...
Click to collapse
the phone turns on? it comes in wi-fi where are the wi-fi networks? if you get high is there a bar? if it exists write www.youtube.com done do glue in the copy bar open Youtube go to click and see Youtube Terms of Service in the bar write this E-FRP site addresses appear and there is e-frp click open and see for Samsung and other functions for you you are interested in ftp and test account or Samsung it would be better to have another phone active go to Youtube and in the bar write e-frp for Samsung because there are several steps. Good luck

Paul_Deemer said:
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
Click to expand...
Click to collapse
Well the crazy part is it was a in person purchase. Dude met me at spectrum mobile and they verified it was unlocked and would work and that's when the transaction happened.