Database Info

*@@&%$ onestopphoneshop

Ordered my XDA 2 from the above.... 3 weeks ago
£119.99 and on o2 200
still hadn't arrived today, so I rang them.......
They had cancelled my order :evil:
and now want to charge me
£139.99 and 02 400.......... :evil: :evil:
So on principle I went somewhere else...........
so hopefully within the week........!!!! :lol:
(sorry to start on a rant, I'm usually quite fun!)

Hi Loony
I think that OneStop have made a mistake on their O2 tarriffs ..
The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month
However the O2 website states that O2 400 is £45 per month. £30 per month is the equivalent price for the old advert which was O2 200 ....
So I wonder what you do get for £139.99 ? O2 400 or O2 200 ....

Neither - its the current O2 Double Up promotion.
400 minutes, and 100 texts for the first 4 months, then it reverts back to 200 minutes and 50 texts thereafter, and if you'll forgive me saying, it says so quite clearly on the Onestop site.
As an Olive Branch (only joking mates), what I can say is that Onestop are going against the grain, in that I once ordered a 7250 from them, and waited two months, not through them, but delays in Nokia just actually launching it.
By the time it was in, the price had dropped.
But Onestop insisted the price chargeable was at the point of order.
So I would put this to them, and point out that if the price drops, Onestop can and DO insist that customers pay the price when ordered, as this is what rules. So they should not have cancelled your order for no reason at all, and they price you pay should be the price at your original order.
Having said all this, the extra 800 texts would amount to some £80 so you are still saving in the long run, never mind the voice calls - I think they have re-rationalised their handset prices since moving from Singlepoint (rubbish) to O2 themselves as the Service Provider. O2 being a far better SP than Singlepoint, but NOT subsidising the handsets to the same degree...

mark.peters said:
Hi Loony
I think that OneStop have made a mistake on their O2 tarriffs ..
The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month
....
Click to expand...
Click to collapse
agreed... this is their current 'deal'
But the 'deal' I signed up for was £119.99 O2 200 +50 sms (@£25 month rental) + free year insurance, +free car hands free kit.... (pre mid march)
But due to a [email protected] up by them, I never got it, and they now refuse to honor that deal.... wanting me to pay for more expensive one instead :evil:
Told them to Stuff it (in principle) and have gone to another company at £139.99 on O2 200 +200 free net mins +50sms each month + insurance and car kit..!!!
Looking forward to playing with new toy (48 hours they quoted!!)
The Palm 3c is beginning to show its age..!!! :wink:

Fair comment mate - but two things...
Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month
Secondly, I appreciate your principals, but you have now cut your nose of to spite your face.
Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...
But fair do matey.

Shadamehr said:
Fair comment mate - but two things...
Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month
Click to expand...
Click to collapse
Okey Dokey!
Shadamehr said:
Secondly, I appreciate your principals, but you have now cut your nose of to spite your face.
Click to expand...
Click to collapse
I don't flip very often, but when I do.........
Shadamehr said:
Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...
But fair do matey.
Click to expand...
Click to collapse
..agreed.......
Just got the feeling they cancelled me on purpose just to make me re-apply for the new rate........
I made my bed etc...........
They don't call me Loony for nothing. :roll: :lol: :lol: :lol:

Yup the cheeky onestop bastids did that to me too. I had ordered it just before they changed the price and status said awaiting stock. 4 days later it had changed to cancelled!. I emailed them to say WTF, and they said they had emailed me 3 times asking for 2 proofs of ID as i'd had a phone less than 3 months form them before.
I didn't get this email, and they said as i hadn't replied within three days they cancel the order. I said you didn't really make much effort to contact me, they said what did you espect us to do. I replied well you have my email, mobile number home number home address!
3 days to reply to an email or they cancel your order, bollox if you ask me
I reckon its a case of offer went up lets screw people. I wont deal with them again, they are a bunch of 'coporate bankers'
it is a bit like cutting off your nose to spite your face, but its ****ing them up the arse too losing customers. I'd never recommend them now over the attitude and way they treated me.

XDA-II said:
and they said they had emailed me 3 times asking for 2 proofs of ID .
Click to expand...
Click to collapse
Same here.........
and I KNOW they were lying, as I had kept ALL my emails scince early march...........
Yes even the spam.!!!

I have said this before but its worth repeating, O2 has no customer service, the whole system is set up in favour of O2, O2 comes first, last and any point in between. A bunch of faceless bastards that wouldnt piss on you if you were on fire. Their online service is a joke, great prices but anything go wrong and the best you can hope for is a solicitors/debt agency letter telling you to pay up or go to court.

Let me be absolutely, and abundantly clear...
Anyone and their pet goldfish can tell you two simple things...
1)Onestop Customer Service is the pits.
2)Singlepoint customer service is the pits.
The world and his oyster however, can also tell you that this never stopped thousands of people taking out a new handset with onestop, and at that time, with sh*tty singlepoine as the <lack of>service provider.
Why? Cos they weren't bothered about Customer Service (if they were, they were mad or disillusional), and they weren't even really too bothered about the tariffs even.
The reason they did it (at least I hope this is why so many sensible people took such a course of action), is because they were generally after the latest handsets at the very cheapest possible accumulative price.
And this, and this alone, was the ONLY thing onestop had to their credit.
So in short, if you want that nice new handset at what is usually the cheapest possible way of ever owning it, then you go to onestop. But you NEVER EVER expect it to be plain sailing getting it,or an easy time, or stress free - cos Onestop are just not capable of that.
At the end of the day though, you need to go into it with your eyes open, and be realistic.
You don't EVER order from Onestop on the basis of service. The ONLY consideration is price.
And if service plays too much of a part for you, then you don't go to onestop.
This post is not to complain at anyone - far from. Just to remind all and sundry that you pays your money, you takes your choice.
And if you don't like the choice, then you don't pays your money to onestop folks, because service is a none starter with them.

onestopphoneshop
not to rub salt into the wound but onestop honored its £199.99 price for me. Still had to wait a whopping 4 weeks delievery though!

onestopphoneshop
not to rub salt into the wound but onestop honored its £119.99 price for me. Still had to wait a whopping 4 weeks delievery though!

I ordered a XDA 2 from them on the 18 of march, at £119 on o2 200.
After many phone calls asking why they had taken my money ages ago, but still no phone, it did arrive, 3 weeks later.
There is a single dead pixel on the screen. So i phoned up a couple of times to let them know I wanted it replaced, and as I was heading over to Crewe - I would personally deliver it to swap it.
This was accepted and I drove over. When I arrived I dealt with the most arrogant tw*t I've ever come across. He took the phone and said he would check if they were in stock (I had asked them to keep one, as I would definately be coming that day).
He then came back saying they dont seem the phone as faulty and thats the end of it. I can prove beyond doubt, that he did not even take the phone from the box.
This leads me to suggest they just didnt have any in stock. He was rude arrogant, and a total wa**er basically.
Any ideas what I can do before I talk to trading standards or possibly lawyers?

My advice - quickly find (or 'create' ) another fault with it - pulling the power half way through a ROM upgrade might be a good one.
Why?
Because one dead pixel is perfectly within spec.
I'm looking for the specific page in the manual that mentions acceptance levels, and what colours they are etc. As soon as I find it, I'll mention it here.
But one dead pixel is acceptable, so start thinking about Plan B.

Mmm - can't find it now in the manual, but it went into detail as to what colours were touching each other, what dead pixel specs were, etc etc.
I wonder if I was reading it from the website or something.
Nevertheless, one dead pixel is within acceptable limits.

so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey
hmm.
well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.

clublander said:
so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey
hmm.
well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.
Click to expand...
Click to collapse
Only if you do what I told you already, and create another fault.
Otherwise, you aren't quite getting it mate.
As much as i would see it as a fault too, one dead pixel is NOT accepted as a fault.
So all the insurance in the world ain't gonna help, of you are only using THIS as the fault.
You need to 'find' another fault (and I suggested a great one) - though I accept no responsibility however.
And if you do that, then insurance wouldn't even be needed.

Its the same with TFT-LCD monitors, there can be a certain percentage of dead pixels and its acceptable. Its still acceptable if its dead smack bang in the middle of the screen as long as it isn't over the stated number.
Thats no good to the user that has to stare at it all day.
Another fault is great, but be careful, as if they find you've made the fault, you'll be liable. Better fault would be to say that the screen keeps fading intermittently or something. Then if the test it, you can say well it was intermittent!
Careful with the insurance tho, don't you have to pay the first £50?
With OSPS, if the fault is within 28 days, then they have to replace with a new one. After that time, the unit is sent back for repair

o2 UK Lousy Service

All,
have to say that o2 UK have managed to plumb the depths of lousy service and total indifference to customers requirements. They have increased accessory prices for XDaII as well as reducing the contents. They are managed by a centrally run policy which does not admit to deals being done in other stores and a refusal to honour previously agreed prices.
SHODDY SHODDY SHODDY!!! is the best way to describe them, if you are a customer I would urge you to leave them and if your not I certainly wouldn't join!!!
Dont buy any product from their stores as your likely to get it cheaper, quicker and less hassle from the web (uplands mobile) or other online provider.
Such a shame that a company which brought us a great device can't live up to its customers legitimate expectations!! If you have any more comments please post on this thread.
Thanks
Pete

I can say that was also the case for me at stockport branch, Asking about XDA 2 accessories to be told information like - "yeah we dont know about that" or "no there isnt such thing available for the xda2" !!! what!! when i know there is something available for it and get told there is no such thing, lets just say i dont goto the o2 shop anymore. (was about car kits)
Cheers

shody!
Well sad to say..............
I agree, the service supplied by o2 is crap.
I have been working overseas, my biggest bill was £150, my normal bill was around £12 - £35, I'm away for 7 months, I return home and recieve a bill for £540, when I question it, they say, well pay it and then we will sort it out. I say no,lets sort it now. The answer I get is the computer says its correct although we have major problems with our new system sending out or not sending out correct bills, just pay it and we will return it if youre found tobe right, .....I think not!
So yes,changing companies going to Vodafone, dear but seems tobe more on the ball.

O2 problems seem to be becoming more common lately.
I am on orange now simply because I got fed up of the high tarrif I was put on and I had too much trouble trying to change it. The website fails to complete an order as I always get "We are sorry.... Please call xxx" halfway through entering my address details to start a new contract.
Phoning O2 is even worse, after being transferred to different departments so much I ended up doing a circle I went to an O2 shop. They say they cant do xxx instore so give me one of their phones to call and dial a number. Person on phone says theyll try and do xxx but better going in a shop "cuz they'll definitely be able to do it instore" IM IN AN O2 SHOP MAKING THE CALL!
There is someone else I know who is on O2 Online and they simply arent reading his e-mails correctly and giving dumbed down irrelevant responses. Phoning up to sort out problems is too expensive when in certain situations its O2's fault theres a problem.
Ash

O2 are are the biggest pile of **** MAN

Anyone know of a place where O2 complaints will be taken seriously or can be at least accumulated until a point where the number is enough for O2 to take notice..online petition or something?
The ISP Pipex used to leave many customers with no option but to put up with poor service or switch providers, but a website by angry customers called 'pipexwoe' was set up to collect people's bad (or good) experiences and present them in a collected form. Since then the ISP made significant improvements which may have been in part due to the awareness raised by the website so much so there was talk of changing it to 'pipexwow'.
Something like this needs to be done for O2, they cant simply go on with poorly trained sales staff, a buggy website, buggy billing system and incompetent telephone and e-mail based customer service.
I'm still stuck with O2 just for insurance on the physical XDA 2, but that took about 10 failed website order attempts (yes I now have 6 new O2 e-mail addresses though :roll: !), 50 minutes of phone calls, an hour on top on hold and 2 trips to an O2 shop. Being on hold was ok but every 7 minutes they cut you off and tell you to ring again - i.e. throw you right at the back of the queue again! I got an alternative phone number from the O2 shop without the cut off and got through in 10 minutes... silly!
Ash

On a general basis, I don't know of anywhere you can air your grievances.
But if you (as an account holder) have a serious complaint that you are getting no joy with via Normal Customer Services then they do have a HLC (High Level Complaints) team based in Leeds.
Whilst I have a phone number for them (and I'm not gonna post it here for obvious reasons), you can insist on your complaint being referred to them. They usually deal with complaints via OFCOM, but they are there to deal with referrals.
Having used them twice, I've found them very good. They sorted out my account problems, and compensated me accordingly. This was after normal CS said they couldn't do any more !
HTH
Mark

Agreed. You never get anywhere with O2 unless you are on Friends and Family! :wink:

O2 - the other side
I think caveat emptor applies.
I tried to buy my XDAII last Xmas a voucher to pruchase it for £150, but O2 did not seem able to honour it. I took it to Car phone warehouse who honoured the voucher.
I sent a respectful letter to O2 , and they sent me a £50 M&S voucher.
Mr.G

All
I agree with the respondent who has suggested a website to co-ordinate and publish and publicly punish o2 for their lousy service. I dont know how to go about it but I'd be more than willing to help if anyone knows how to set it up.
Further, aren't you guys amazed that the number of companies with hi level complaints departments these days? That alone says more about the standard of service delivery that anything else possibly can.
These are entire departments set up to protect the CEO etc from the legitimate complaints of customers and to appear to the regulator as customer focused.
If that were true, they would surely spend less on complaint resolution and more on frontline service delivery. If it were true, then the very mechanisms and processes which have given rise to their existence would work effectively on our behalf.
or am I just being silly!
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
This is the CEO of o2 UK, then you'll get a response from the hi level complaints team......wonderful!!
Please keep this thread active and lets see if we cant get them to change their approach to customers!!

peterbutler19 said:
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
Click to expand...
Click to collapse
I wouldn't bother, he leaves in a month or so.
Try the Customer Services Director...

I've had enough of 02 recently, they've messed my billing around to the point where even though i've sucessfully paid everything in full by Direct Debit, I still get randomly disconnected and then I have to spend 50p a minute calling them to get it sorted out.
I've got the same contract as i'm on now with Orange, so i'm unlocking my xda2 and moving over.

I left O2 last week too, My bills were approaching £70 a month and i wasnt using any more minutes than i usually do, they seem to be ripping me off for data access, when i phoned them, they couldnt even find any data access on my bill and i just couldnt get a straight answer out of them as to why it was so high,
Plus my 12 month contract was up so i phoned them to see if i could get a free motorola razr out of them as i would have been happy staying with them really but when i asked they just said i would be better canceling my contract and getting a phone from a 3rd party supplier as i would get a better deal, so i did, but not with O2 this time !!!,
When i was about to leave orange many years ago, they bent over backwards offering me free phones and discounts if i stayed with them, not with O2, they just said i was better off leaving and that my contract would terminate in 30 days, they dont seem to care if they loose customers anymore
I cant see me going back to O2 anytime soon now

The thing that swayed me to 02 was the text bundles that they offered at a time when orange weren't offering, which is mainly what I use my phone for. Now, I can get exactly the same contract with orange, and without all the 02 hangups it's time I went back.

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

http://www.igonemobile.com/

http://www.igonemobile.com/
Has anyone had a bad dealing with this company? Last week I ordered a battery and cover combo for my Cingular 8125 and while my credit card has been charged i have not gotten a confirm email saying my order has been shipped or anything. I sent in another request for them to contact me and am waiting to hear from them.
Does anyone have a phone number to contact them? I found the compnay as it advertises on this site.

ok 42 views any idea on a number for the company?

I ordered a case, and it did not fit my 8525 the way it should. The cover was sewn 1/8" too low. It worked, but not to my specs. They wanted me to pay to send it back for their check. I decided not to send it back and will just live with the case, which isn't too bad, but not perfect.

how did you get into contact with them? got a phone number on the shipping lable? I think I am gonna call my CC company tomorrow since its been days and no response.

228 views any other ideas?

my advise would be. get yourself a better heading. most of the 'views' you've got probably are curious members, thinking that this thread may have some recommendation of cheap deals that this website provides. You got your crowd, but probably the wrong crowd. Dont put too much hope on it.

true @hanmin.
But it could be worse =).
A couple posts above yours i saw a person offering to sell me custom-made credit cards.

well a package came last night, I wont get to open it until later today so I am thinking they never sent the tracking information.

Customer Service = JOKE!

UPDATE: So, I FINALLY got my tablet back today (3/24/11) - after a month of it being away. I'm not going to get in to the fact that I had to call them 3 or 4 more times and talk to 2 supervisors before any real progress was made and my tablet was [pushed to the "front of the line."
No, no, not only was it just left at the door of my apartment (for how long, no-one knows), but when I opened the packaging I discovered that they had torn up 2 of the sides of the Skinomi carbon fiber back that I had stuck on previously AND one of the rubber feet/screw covers was completely missing with a large gouge at the side of the open hole. This whole G-Tablet Warranty process has been a TOTAL disaster. I really hope no-one else here (or the 10,000 new user that just purchased from Woot.com) have to deal with this.
Perhaps the worst example of customer service I have ever experienced.
Well, you guys are going to LOVE this one.
My G-Tbalet had a faulty camera so I organized for it to be repaired through Viewsonic. Sent it away on February 26th.
I have had no response from Viewsonic (no call, email, anything) regarding the repair, so I called them on Friday 11th March.....then Saturday twice......then Monday. Different person each time, all trying to stall me and feed me some BS that they were "looking for it on their computer" or that they were "waiting for updated information on it". Basically they have lost the tablet and have no idea where it is!
They received it on March 1st (as I tracked the delivery) but now they basically have no idea where it is exactly, or how far along on the repair process it is. Yesterday the lady told me that it WAS indeed being repaired (which is progress at least because on Friday and Saturday they had no idea where it was), but had no idea of the time scale or how long it will take to repair it. So I told them I had no option but to take it further. So she said she was going to escalate it to her manager and that she would let me know "as soon as she hears anything" and that the manager would email me with a response too once he had one. That was yesterday. Of course I have had no contact or email today. Go figure.
So I have been without the tablet since the end of February, and I don't see me getting it back before the end of this month. Ridiculous. Hopefully when/if I do get to speak to the manager I can demand a replacement to be sent. What a joke.
Just thought I'd share my experience with the GREAT customer service!

gogorman said:
So I have been without the tablet since the end of February, and I don't see me getting it back before the end of this month. Ridiculous. Hopefully when/if I do get to speak to the manager I can demand a replacement to be sent. What a joke.
Just thought I'd share my experience with the GREAT customer service!
Click to expand...
Click to collapse
That's pretty scary. I think this is one area that some of these companies really need to work on. Customer service is a huge deal, but some places just don't have the aptitude for providing it with any ounce of quality. Ahh well, I hope you get it back either repaired or a new one, and soon. I'd be smoking mad if I was without mine for even 2 weeks.

Use the Better Business Bureau to lodge complaints, it has worked for me in the past when I am getting no where fast.

Honestly, aside from the customer service reps not being able to find updates, that's an above average timeframe for repairs. A typical repair on warranty can take anywhere from 1 week if you are EXTREMELY lucky to upwards of a month. Anything passed a month and that's when I'd begin the complaints process. The fact that you are escalating things several times after only 1-2 weeks may get it back to you sooner, but I doubt it. Certain processes, such as repair work, are already set in stone at most companies and regardless of how many calls a customer makes they are not willing to change those processes. I wish you the best of luck in your repair process and hope it all ends well. Good luck.

I had posted awhile ago, that I had called them because I had noticed bad block msgs in dmesg, and they gave me an RMA, but I was a little leery about sending it in. It just seemed like they were too willing to give out an RMA, after just a 5 minute telcon. Anyway I never did send it in, and from your story, that was probably a fortunate thing ...
Sorry to hear about your situation, and hope they actually fix it.
Jim