Database Info

o2 UK Lousy Service

All,
have to say that o2 UK have managed to plumb the depths of lousy service and total indifference to customers requirements. They have increased accessory prices for XDaII as well as reducing the contents. They are managed by a centrally run policy which does not admit to deals being done in other stores and a refusal to honour previously agreed prices.
SHODDY SHODDY SHODDY!!! is the best way to describe them, if you are a customer I would urge you to leave them and if your not I certainly wouldn't join!!!
Dont buy any product from their stores as your likely to get it cheaper, quicker and less hassle from the web (uplands mobile) or other online provider.
Such a shame that a company which brought us a great device can't live up to its customers legitimate expectations!! If you have any more comments please post on this thread.
Thanks
Pete

I can say that was also the case for me at stockport branch, Asking about XDA 2 accessories to be told information like - "yeah we dont know about that" or "no there isnt such thing available for the xda2" !!! what!! when i know there is something available for it and get told there is no such thing, lets just say i dont goto the o2 shop anymore. (was about car kits)
Cheers

shody!
Well sad to say..............
I agree, the service supplied by o2 is crap.
I have been working overseas, my biggest bill was £150, my normal bill was around £12 - £35, I'm away for 7 months, I return home and recieve a bill for £540, when I question it, they say, well pay it and then we will sort it out. I say no,lets sort it now. The answer I get is the computer says its correct although we have major problems with our new system sending out or not sending out correct bills, just pay it and we will return it if youre found tobe right, .....I think not!
So yes,changing companies going to Vodafone, dear but seems tobe more on the ball.

O2 problems seem to be becoming more common lately.
I am on orange now simply because I got fed up of the high tarrif I was put on and I had too much trouble trying to change it. The website fails to complete an order as I always get "We are sorry.... Please call xxx" halfway through entering my address details to start a new contract.
Phoning O2 is even worse, after being transferred to different departments so much I ended up doing a circle I went to an O2 shop. They say they cant do xxx instore so give me one of their phones to call and dial a number. Person on phone says theyll try and do xxx but better going in a shop "cuz they'll definitely be able to do it instore" IM IN AN O2 SHOP MAKING THE CALL!
There is someone else I know who is on O2 Online and they simply arent reading his e-mails correctly and giving dumbed down irrelevant responses. Phoning up to sort out problems is too expensive when in certain situations its O2's fault theres a problem.
Ash

O2 are are the biggest pile of **** MAN

Anyone know of a place where O2 complaints will be taken seriously or can be at least accumulated until a point where the number is enough for O2 to take notice..online petition or something?
The ISP Pipex used to leave many customers with no option but to put up with poor service or switch providers, but a website by angry customers called 'pipexwoe' was set up to collect people's bad (or good) experiences and present them in a collected form. Since then the ISP made significant improvements which may have been in part due to the awareness raised by the website so much so there was talk of changing it to 'pipexwow'.
Something like this needs to be done for O2, they cant simply go on with poorly trained sales staff, a buggy website, buggy billing system and incompetent telephone and e-mail based customer service.
I'm still stuck with O2 just for insurance on the physical XDA 2, but that took about 10 failed website order attempts (yes I now have 6 new O2 e-mail addresses though :roll: !), 50 minutes of phone calls, an hour on top on hold and 2 trips to an O2 shop. Being on hold was ok but every 7 minutes they cut you off and tell you to ring again - i.e. throw you right at the back of the queue again! I got an alternative phone number from the O2 shop without the cut off and got through in 10 minutes... silly!
Ash

On a general basis, I don't know of anywhere you can air your grievances.
But if you (as an account holder) have a serious complaint that you are getting no joy with via Normal Customer Services then they do have a HLC (High Level Complaints) team based in Leeds.
Whilst I have a phone number for them (and I'm not gonna post it here for obvious reasons), you can insist on your complaint being referred to them. They usually deal with complaints via OFCOM, but they are there to deal with referrals.
Having used them twice, I've found them very good. They sorted out my account problems, and compensated me accordingly. This was after normal CS said they couldn't do any more !
HTH
Mark

Agreed. You never get anywhere with O2 unless you are on Friends and Family! :wink:

O2 - the other side
I think caveat emptor applies.
I tried to buy my XDAII last Xmas a voucher to pruchase it for £150, but O2 did not seem able to honour it. I took it to Car phone warehouse who honoured the voucher.
I sent a respectful letter to O2 , and they sent me a £50 M&S voucher.
Mr.G

All
I agree with the respondent who has suggested a website to co-ordinate and publish and publicly punish o2 for their lousy service. I dont know how to go about it but I'd be more than willing to help if anyone knows how to set it up.
Further, aren't you guys amazed that the number of companies with hi level complaints departments these days? That alone says more about the standard of service delivery that anything else possibly can.
These are entire departments set up to protect the CEO etc from the legitimate complaints of customers and to appear to the regulator as customer focused.
If that were true, they would surely spend less on complaint resolution and more on frontline service delivery. If it were true, then the very mechanisms and processes which have given rise to their existence would work effectively on our behalf.
or am I just being silly!
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
This is the CEO of o2 UK, then you'll get a response from the hi level complaints team......wonderful!!
Please keep this thread active and lets see if we cant get them to change their approach to customers!!

peterbutler19 said:
Send letters of complaint to;
Mr McGlade
260 Bath Road
Slough
Berkshire
SL1 4DX
Click to expand...
Click to collapse
I wouldn't bother, he leaves in a month or so.
Try the Customer Services Director...

I've had enough of 02 recently, they've messed my billing around to the point where even though i've sucessfully paid everything in full by Direct Debit, I still get randomly disconnected and then I have to spend 50p a minute calling them to get it sorted out.
I've got the same contract as i'm on now with Orange, so i'm unlocking my xda2 and moving over.

I left O2 last week too, My bills were approaching £70 a month and i wasnt using any more minutes than i usually do, they seem to be ripping me off for data access, when i phoned them, they couldnt even find any data access on my bill and i just couldnt get a straight answer out of them as to why it was so high,
Plus my 12 month contract was up so i phoned them to see if i could get a free motorola razr out of them as i would have been happy staying with them really but when i asked they just said i would be better canceling my contract and getting a phone from a 3rd party supplier as i would get a better deal, so i did, but not with O2 this time !!!,
When i was about to leave orange many years ago, they bent over backwards offering me free phones and discounts if i stayed with them, not with O2, they just said i was better off leaving and that my contract would terminate in 30 days, they dont seem to care if they loose customers anymore
I cant see me going back to O2 anytime soon now

The thing that swayed me to 02 was the text bundles that they offered at a time when orange weren't offering, which is mainly what I use my phone for. Now, I can get exactly the same contract with orange, and without all the 02 hangups it's time I went back.

Orange Customer service... dont sign that contract!

Is it just me or has Orange customer service really gone down hill in the last year?!
Within 2 weeks I have spent over 8 hours on the phone to Orange Customer services trying to sort out an error they caused.. during this time on the phone I was also promised 7 callbacks from representitives and Supervisors...
All I did was enquire as to whether or not I could change my Direct Debit date as I have recently changed jobs.. I was told understandably that this could not be done as it would effect Billing dates which would generate 2 bills and possibly effect my credit history..
to cut a long story short,
my direct debit date stayed the same but they changed my billing date
Caused 2 bills and letters from the colections dept!!
I called up orange and was told I would not be charged any more than normal which I was by 2 weeks extra line rental!! argued for 40 minutes on the phone and was told a supervisor would call me back in 10 minutes
2 1/2 days later still waiting,
called and asked for supervisor spoke to supervisor,
promised a callback by 5
waited till 8.30 no call back.
called orange, spent 1 hour and 20 minutes on the phone to be cut off while on hold!
called back spent 30 minutes on the phone and was promised a call back the following day...
guess what... yup you guessed it no callback!!
this went on for over a week
then I told them they were in Breach of the terms and conditions of term 19.1 of my contract - they made a change to my account without my permission
and thus my contract is void
after a week of arguing this point, I got through to disconections who spoke to "legal" department who said I didnt have a case!!
Sent a letter to head office and... no reply.
anyone had other bad experiences with Orange?
I have now dropped down to minimum contract and have ordered a free 02 sim with 500 free texts a month (topup £15 a month)
Im going to use that and Orange can Swivel.. I have been with them nearly 3 years and this is how they treat me?!?!

I am sure you will get lots of people post their horror stories about how crap Orange are, but also, you only generally get posts when things go wrong.
You never hear about all the times it's absolutely fine, or when things are great
I have been with Orange now for many years, I have also had contracts with Vodafone, O2, T-Mobile, and Three.
I stick with Orange because I still think it's the best deal for me, they always sort any issues out relatively easily, and they are still better than the experiences I have had with the other networks, even since their standards have dropped compared to the time before France Telecom bought them.

I Agree that they are still better than three... not even going to go into the horror stories from when I was with them. the main thing that annoyed me was the fact that a c/s representative actually argued wih me that it wont effect the price of my Bill and that I was promised so many callbacks
and that after almost 4 hours on the phone and being promised numerous callbacks I was offered £5 be credited to my account for the inconvenience... their mistake cost me more than that LOL
if they had dealt with the problem on my first call back or the supervisor had called me back as promised.. I would have just accepted the mistake.. but hey never mind.. Might go o2 next my fiancee is with them and has never had any trouble... I was going to upgrade to the M3100 soon as well... never mind hey I'll just stick with my wizard
Let's make this post fair... if you have recieved really good customer care from Orange please post this too

I've been with Orange for 10+ years - never had a problem.

orange IS going down hill.
Dad has 7 phones with them and one of them broke in his pocket, and because he "didnt know how it happen" (Which he actually didnt) they said it wasnt covered under the insurance. They then went on to ask what trousers he was wearing at the time, what material, what size, where he was at the time, what time it was, was there carpet on the floor, what type of carpet..... i can go on but it just gets so stupid its unreal.

well here orange sold all their customers to a a company called telia and packed their stuff and left because nobody liked them

They got my xda!

Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.

that sucks, I really should get round to writing that software I've been planning to make that enables you to totally lock the phone down in the event some ****cake nicks it.
(and I'm talking to the point of making it impossible for them to reflash the device, though, obviously not impossible for you)

I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...

Are there any cheaper but good quality windows mobile devices worth considering?

If you're looking for something to put you on for now, then maybe a secondhand artemis?
Does most of what a polaris does, just a bit slower and less at one time. My Mrs is still using my old one which is now a couple of years old and it's still does the trick with the latest software. In fact the screen response is quicker than my orbit 2

might do that, or see if I can get a used orbit 2 for an ok price.
my upgrade is more than a year away, so will have to get something...
Or are there any Nokias that will sync well with outlook (full contact info incl company entries, notes, tasks etc)?

kkhalil76 said:
I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...
Click to expand...
Click to collapse
you'd definitely want to embellish the truth if you had; losing the device by leaving it on a park bench would likely be something they don't cover.

Do you have house insurance? (as in contents). If so check your policy to see if it covers mobile phones as many do.
Following on from olipro's post, are you sure you weren't pickpocketed?

well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.

kkhalil76 said:
well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.
Click to expand...
Click to collapse
That depends.
I got drunk and fell over years ago, smashing the screen of my HTC wizard.
I claimed on house insurance and got sent a new phone. My next year's premium only went up by £20 for the whole year. The phone (at the time) was still selling for over £250.
Also - even before that when i had a Sony Ericsson P800 which I accidentally smashed, I claimed that on home insurance as well. Next year I changed insurance provider and ticked the box saying "claim for less than £300 in the last 2 years"... they still gave me insurance that was cheaper than my last provider.
That's exactly what insurance is for. They only care about raising your premium if your house gets burgled and tens of thousands worth of claim is due. I've never had problems with relatively small claims...
it may be worth a try.

Thanks for the info, didn't know that, I'll check my policy

kkhalil76 said:
Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.
Click to expand...
Click to collapse
You shoulda put something like MobileJustice on it.
It's a free app that once installed on your device will send an SMS back to a second handset telling you the GPS co-ordinates of the stolen/lost device.
It does this even if the sim is changed.

My mate had something like that mobile justice thing on his phone. The guy who stole his phone get a rude shock when my mate started call him every night a 3am asking him when he was going to get his phone back.. My mate did knwo where the guy lived because the gps co-ords got sent with teh SMS.. but my mate never when around.

Early Upgrade? (o2 UK)

Hi Forum,
I just smashed my HD2 by dropping it on a concrete floor when getting out of my car. Dumbass. I was wondering, I am 15 or 16 months into a 24 month contract with o2 in the UK (via CarphoneWarehouse), do you think that they would allow me to get an early upgrade? I was thinking about bartering with them and trying to get what is essentially an 18 month contract, but locked into 24 months to make up the 6ish months I have left on my remaining contract.
Has anyone ever haggled with them, to any success? I have got insurance through my bank as part of a Current Account Plus but as I've claimed on it before it'll cost me £50 excess and it took several months to get my phone back.
I'm paying nearly £40 per month, so I'm not a 'penny-punter' but appreciate I'm not on the world's largest contract either.
Maybe if I took o2's own mobile phone insurance too, this could help sweeten the deal for them. I don't know. I'm really at a loss without a working phone and although my phone does work, it's really difficult to see through the almost shattered screen.
Kind regards.

ThinkTankInk said:
Has anyone ever haggled with them, to any success? I have got insurance through my bank as part of a Current Account Plus but as I've claimed on it before it'll cost me £50 excess and it took several months to get my phone back.
I'm paying nearly £40 per month, so I'm not a 'penny-punter' but appreciate I'm not on the world's largest contract either.
Click to expand...
Click to collapse
Sorry I'm a little off topic here...
1. You guys in the UK can get insurance if you break your phone through the bank?!
2. Penny punter? lol what does that mean
I'm sure you can work something out with them. In Canada (which has a greedy telecom industry) stuff like that always happens and it's not the end of the world. In my experience it's more who will serve you than company policy. Don't sweat it too much.

Yeah, because I got what's called a Current Account Plus. I pay my bank £5 a month and I get a £300 interest free overdraft (which I am in a lot!), free mobile phone insurance which usually costs around £12-£24 a month and various other bits and pieces I'm not bothered about.
Also, a penny-punter is a term used in the betting industry. I work in a betting shop. It's someone that comes in a bets pennies per race (50p, 25p etc.) rather than pounds. You have to treat them the same as you would someone that was whacking £10,000 on a quadriplegic donkey. In short: a cheapskate.
Gonna give o2 a call when they wake up at 8am this morning and see what can be done. I'll post my results. I sincerely hope that they're feeling generous.

Update: o2 and Carphone Warehouse stonewalled me. Basically said that I should have taken *their* phone insurance (for £24 a month!) and now I'm stuck with a broken phone and eight months left on my contract.
O2 did say I could lower my contract to £26ish per month, however. Then, once I had been on my new tariff for a month I could buy out my contract at the new price. But that's still around £180.
I have about £150 for rainy days, and it is indeed looking very gloomy, so I think I am going to put that towards a phone that'll keep me going until January and then get something new, shiny and soon-to-be-obsolete-in-another-six-months-time handset.

I'm really sorry to hear that. Sounds like that place is playing with the rules...
Would you be interested in a blackberry pearl flip? I know it s blasphemy talking about a BB here but I'm willing to send it free of charge (i would ask you to pay shipping though). I will check for it when I get home.
Sent from my Samsung Galaxy S Captivate powered by Serendipity 7

I really appreciate the offer. It's much more generous than I was ever anticipating, but I am going to decline. Sorry to sound ungrateful but I am really needing a phone with a large display and gaming capabilities, because I work evenings and Sundays. My phone is the only source of relieving boredom.
Again, I really do appreciate the offer though! Thank you.

No worries! Good luck on your search.
Sent from my Samsung Galaxy S Captivate powered by Serendipity 7

d_gritza said:
Sorry I'm a little off topic here...
1. You guys in the UK can get insurance if you break your phone through the bank?!
Click to expand...
Click to collapse
It's swings and roundabouts.
With a bank account policy the premium is normally lower, but the excess can be higher and it's often not new for old.
With my O2 insurance it's £10 a month, £28 excess for any claim and I get a new phone the next working day.
I looked at the benefits from the £5 a month account Barclays are offering and other than the insurance for mobiles none of the benefits were of any use to me so I declined and stuck with my O2 insurance.

If I knew o2's was a tenner I would have gotten it myself. I'm sure they quoted 24 quid per month though which is why I declined. That is extortionate.
Sent from my HD2 pretwnding to be a Nexus One using XDA Premium App (now with limited edition cracked screen!)

ThinkTankInk said:
If I knew o2's was a tenner I would have gotten it myself. I'm sure they quoted 24 quid per month though which is why I declined. That is extortionate.
Sent from my HD2 pretwnding to be a Nexus One using XDA Premium App (now with limited edition cracked screen!)
Click to expand...
Click to collapse
Blimey £24 I'd refuse to pay too!
http://www.o2.co.uk/support/generalhelp/howdoi/insurance
For basic phones it's £7.50 a month, high end phones it's £10 a month and iPhones it's £10 or £15 depending on model.
Excess is £25 or from £50 for iPhones.
I was getting confused between claims, the £28 and next day delivery was through CPW with my HD.
HD2 was £25 and I think a week or 10 days, and I had to hand over the damaged handset to the courier.

Once I get my new phone, I'm going to call O2 and see if they'll hook me up. As the phone will be 'third party' though, I'll probably just stick with what I have and then get it when I get a new contract in Jan/Feb.

Anyone else taking advantage of the OnePlus offer to trade in phone?

I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer

I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.

curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?

jrmt077 said:
curious how are you sending the phone in ahead of 2 week return policy period being over - have they changed the requirment?
Click to expand...
Click to collapse
Cash back has to be done 15 days from purchase. It's mentioned in the FAQ. Voucher is done prior to ordering a 7P. I have backup phones, so someone with 1 device would do cashback.

Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.

If you can sell it yourself,do,put an add on marketplace on Facebook,local buy and sell,anything.You won't get anywhere near what it's worth from trade ins,
Me personally I like to try and sell the phone myself but can agree sometimes it can be frustrating dealing with people who like to drive down the price and get the best deal off you,for a quick sale and better prices use shops like CEX in the UK and Ireland, although their prices can be dodgy too at times

se7ensde said:
Hahaha no way. It's a trade in program come on now when are these ever fair to the consumer.... Oh never and this is proof. I had my 8/128 6T in perfect condition appraised by there little trade in program. They were only offering 240 for it and I already I knew it was going to be a hassle with sending it back and inspected so I just laughed really hard at their pathetic offers. I put my phone on offer up and soold it for 400 in just a couple days before the 7 pro came out and I ordered it right away. The best option any of you have if you're looking to make some money out of your current devices then you should sell them yourselves. You will deal with at least headache and hassle.
Click to expand...
Click to collapse
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
I sell things in my personal time, but I don't always the time to physically meet buyers on CL, OU, LG, etc. Online includes fees, that's why I didn't list my phone on eBay/swappa.

Ace42 said:
The values are quite fair, if not great for other brands. Samsung, Apple, and Moto aren't too bad. For example, an iPhone SE gives 110- about half of what a 6T provides. Some phones give 600+ towards 7 Pro.
Click to expand...
Click to collapse
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.

Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.

5 page topic on this: https://forum.xda-developers.com/oneplus-7-pro/help/one-plus-trade-program-t3930232

Good idea, trade in for under 70% of what it is worth

​
Apex i ITR said:
I ask because after I waiting a week I initiated a chat with them and the box finally showed up last week. I boxed my 6T up and sent it off over the weekend. Looks like the return label generated is ground shipping which is BS since they don’t do the trade ins like Samsung (give you credit contingent on the phone being in the condition you actually described it). Since you are without your personal device that is highly inconvenient. So it won’t get to its destination until Friday this week. Then they say it may take a few days after that for someone to assess it. Now the website has the shipping times at 10 days. That is crazy. Had I known this process would’ve been this long and drawn out I wouldn’t have bothered doing it. Anyone else going thru this madness? Just seems highly inconvenient for a consumer
Click to expand...
Click to collapse
I had a 6T with 8/256GB.
The trade in was $270. I sold it for $475.
The trade in is a joke.

se7ensde said:
There no where near fair. Stop defending them cause you're falling for their trade in scam. Yeah there probably are some phones that will get about 600 for phones that originally cost double that value. But those ones are still getting ripped off badly because you can easily sell your device for a price more to your liking. And if you actually read up on this you would know that no one gets the same offer from OnePlus even if they're devices are in the same conditions they simply offer some people more and some less. I've already seen it happening.
Click to expand...
Click to collapse
Fair has many definitions and you assumed the wrong one. I never said their values were praiseworthy nor equal to sellling. Google gave 250 for an SE, whereas it's only 110 thru OP.
Actually you'd be hard pressed to get 110 for an iPhone SE 32 after all fees (ship, marketplace, and PP)... I'm familiar with Ingram/Phobio, and know that values can fluctuate from start to end. Those that have dealt with Samsung have heard the horror stories for mint phones.
I have no horse in this race, and neither company has done anything for me. I'm simply stating how select trades are okay. Here are confirmed amounts: SE 110, G7 210, Z2 120, v30 190, S7e 140, 8+ 440.

I was an avid SWAPPA user for years. I was selling phones with little issue. Last year I bought a S9+ and sold it a few months after for $650 with no issues. A year later the guy lodges a complaint on swappa but I didnt see it because the email address my account corresponds to on there is an address I check only once and a while. So about 2 weeks had passed from the original complaint being lodged before I responded. Once i did see if I felt terrible but started making phone calls (HE and I were both on T-Mo so I called them immediately to ask why they flagged the phone as stolen even though I had bought it from Samsung directly. The lady i spoke to said that all he had to do was call them and they would lift it. I also called Samsung because my receipt didnt show the IMEI of the phone I purchased and I wanted to get detailed billing showing I legit purchased the phone. Samsung was unable to provide that info even though they verbally confirmed the IMEI was correct (a whole other issue I have). So anyway I responded back on swappa with all this detail and the original buyer wasnt really responding to the site admins and I.
What i didnt know was he lodged a complaint against me on paypal at the same time. Paypal didnt notify me (They claim they called but I had no missed calls from Paypal. I find out about a month after all of this was Paypal account had been charged back for the phone. This guy now has his money back and a perfectly fine Samsung S9+ and I am out the money and no phone. So yeah I USED to sell phones but after this ordeal.....being screwed for a phone I sold a year before......Yeah I'm done with selling phones now......not when the risk is this. I'd rather take the hit on a trade in. I'm still angry about the situation but the guy lives in Michigan and while it may be worth going to there...I dont trust myself on what I might do. I'm taking this as a lesson. **** selling used phones now.

Ace42 said:
I sent my phone last week, it's on its way to TX- will arrive Friday. I'll update you after Ingram receives it.
Click to expand...
Click to collapse
Sounds like we sent it at the same time. Delivery time is for today as well. I didn't realize it would take so long and i have international travel on the 12th planned. I can't use my work phone so I may have to have someone mail me the phone from here.

NavySpark said:
Sold my 6T on Swappa for $440 with a few extra cases. After fees and shipping, cleared about $400. Not saying selling is for everyone but I picked up the 7 pro for only $665 with student discount.
Click to expand...
Click to collapse
Hope you dont get ****ed over like I did.

I totally spaced on the cash back option. I just went ahead and bought it now...I know it puts the value I would get back out 15 days + whatever time it takes for me to get the handset in my hand but I couldn't take the chance of waiting for them. I'll take the cash back option after a few weeks. Still inconvenient but a bit better.