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O2 for rubbish service

My xdaii hard reset itself over a week ago, It now boots up to the o2 screen and freezes. I called o2insure as i pay a monthly premium they have had no stock for weeks, called o2 select services and after seven hours on the telephone they escalated my call to a supervisor. I was again informed that they had no stock and a loan phone (not an xda) would be sent to me last saturday, it did not arrive! called again today still out of stock, however my local store has stock and so does o2 sales as detailed on their website. When I spoke to the supervisor for the third time today and told her this i was informed that these are seperate companies!
O2 just seem to want to sell a product with several bugs and offer no support. I am totally fustrated, any comments please gents

I can only say that as a loyal Orange UK customer who left the fold just to get my XDA2, I'll be switching back to Orange just as soon as my minimum expensive O2 contract expires. O2 customer service (is there any?) seems designed around the "Make life hard and you'll sort out the whingers from the serious problems" theory. When you have a problem you need to be very, very patient to get anywhere, and be prepared to get passed from department to department to get the simplest answer.
Orange, by comparison, are just about perfect. I even felt slightly guilty about leaving them after 10 years of customer satisfaction, but they didn't have the XDA2 last November. No wonder Orange win customer satisfaction prizes. I honestly can't imagine O2 winning anything.
Darryl, I think you've been unlucky with your XDA2. Most of them seem to be fine. Mine certainly is very good indeed. It's O2 that sucks, not the hardware.

Well im now waiting for my third xdaII, Orange were right to wait until some of the bugs were fixed! Spoke to Orange today they cannot confirm as to when their version will be generally available

I couldn't agree more with the comments above. I would strongly advise people hold onto their cash and wait for Orange to release their version. I, too, was a loyal Orange customer for 8 years and only had a few problems Ialways pushing the envelope!). O2 cut me off while abroad last week after they had demanded a £100 deposit to allow international roaming. When I got back it was because I was over my £50 credit limit by £3!!! Ask to speak to a supervisor and you can't - the "procedure" is to have them call you back within 24 hours - do they? Of course not. Can't wait for my 12 months to be over!

Everyone have a look at my post in this section labelled "See what O2 can do for you" (yes, it was meant tongue in cheek!)
Daryll.....if your local store has stock and Select are going to offer a replacement rather than a repair, then what Select should do is forward your case to high level complaints who can then call the store to confirm they have stock and authorise them to take the XDA out of their stock.
Please note, it MUST be done that way. Normally what was said about the stores etc being a different part of the business is true so don't expect to walk into a store and get stuff swapped etc if it wasn't bought there normally!
- NB. This only applies if your are actually an O2 customer - and that isn't as daft as it sounds - if you are on O2 but get bills from Carphone Warehouse, Singlepoint (vodafone) etc. then this won't apply. It can only be done "in house"
I can speak with hand on heart when I say what I see day-to-day in the company does my head in, but there are quite a few us who do know what we're doing (just not enough of us).
All I can say to those of you who have had a problem here and there is write to head office (address on bottom of your bill - bath rd, slough) and tell them (polite letters tend to get read more!) and if you've had good service then do the same! It's the only way things get highlighted!! - We do the same!
Cheers

*@@&%$ onestopphoneshop

Ordered my XDA 2 from the above.... 3 weeks ago
£119.99 and on o2 200
still hadn't arrived today, so I rang them.......
They had cancelled my order :evil:
and now want to charge me
£139.99 and 02 400.......... :evil: :evil:
So on principle I went somewhere else...........
so hopefully within the week........!!!! :lol:
(sorry to start on a rant, I'm usually quite fun!)

Hi Loony
I think that OneStop have made a mistake on their O2 tarriffs ..
The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month
However the O2 website states that O2 400 is £45 per month. £30 per month is the equivalent price for the old advert which was O2 200 ....
So I wonder what you do get for £139.99 ? O2 400 or O2 200 ....

Neither - its the current O2 Double Up promotion.
400 minutes, and 100 texts for the first 4 months, then it reverts back to 200 minutes and 50 texts thereafter, and if you'll forgive me saying, it says so quite clearly on the Onestop site.
As an Olive Branch (only joking mates), what I can say is that Onestop are going against the grain, in that I once ordered a 7250 from them, and waited two months, not through them, but delays in Nokia just actually launching it.
By the time it was in, the price had dropped.
But Onestop insisted the price chargeable was at the point of order.
So I would put this to them, and point out that if the price drops, Onestop can and DO insist that customers pay the price when ordered, as this is what rules. So they should not have cancelled your order for no reason at all, and they price you pay should be the price at your original order.
Having said all this, the extra 800 texts would amount to some £80 so you are still saving in the long run, never mind the voice calls - I think they have re-rationalised their handset prices since moving from Singlepoint (rubbish) to O2 themselves as the Service Provider. O2 being a far better SP than Singlepoint, but NOT subsidising the handsets to the same degree...

mark.peters said:
Hi Loony
I think that OneStop have made a mistake on their O2 tarriffs ..
The XDA II Is now listed (as you said) at £139.99 with O2 400 - monthly charge £30 per month
....
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agreed... this is their current 'deal'
But the 'deal' I signed up for was £119.99 O2 200 +50 sms (@£25 month rental) + free year insurance, +free car hands free kit.... (pre mid march)
But due to a [email protected] up by them, I never got it, and they now refuse to honor that deal.... wanting me to pay for more expensive one instead :evil:
Told them to Stuff it (in principle) and have gone to another company at £139.99 on O2 200 +200 free net mins +50sms each month + insurance and car kit..!!!
Looking forward to playing with new toy (48 hours they quoted!!)
The Palm 3c is beginning to show its age..!!! :wink:

Fair comment mate - but two things...
Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month
Secondly, I appreciate your principals, but you have now cut your nose of to spite your face.
Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...
But fair do matey.

Shadamehr said:
Fair comment mate - but two things...
Where was O2 200 50 SMS EVER £25 a month. No where I have ever seen, and trust me implicitly - this includes Onestop. This tariff has ALWAYS been £30 a month
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Okey Dokey!
Shadamehr said:
Secondly, I appreciate your principals, but you have now cut your nose of to spite your face.
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I don't flip very often, but when I do.........
Shadamehr said:
Becuase you are now paying the same amount for 200 mins and 100 texts, as you could have at Onestop for 400 mins for the first four months - or in simple terms, losing out on some whopping 800 free anytime, any network minutes. And that's a lot of money's worth...
But fair do matey.
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..agreed.......
Just got the feeling they cancelled me on purpose just to make me re-apply for the new rate........
I made my bed etc...........
They don't call me Loony for nothing. :roll: :lol: :lol: :lol:

Yup the cheeky onestop bastids did that to me too. I had ordered it just before they changed the price and status said awaiting stock. 4 days later it had changed to cancelled!. I emailed them to say WTF, and they said they had emailed me 3 times asking for 2 proofs of ID as i'd had a phone less than 3 months form them before.
I didn't get this email, and they said as i hadn't replied within three days they cancel the order. I said you didn't really make much effort to contact me, they said what did you espect us to do. I replied well you have my email, mobile number home number home address!
3 days to reply to an email or they cancel your order, bollox if you ask me
I reckon its a case of offer went up lets screw people. I wont deal with them again, they are a bunch of 'coporate bankers'
it is a bit like cutting off your nose to spite your face, but its ****ing them up the arse too losing customers. I'd never recommend them now over the attitude and way they treated me.

XDA-II said:
and they said they had emailed me 3 times asking for 2 proofs of ID .
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Same here.........
and I KNOW they were lying, as I had kept ALL my emails scince early march...........
Yes even the spam.!!!

I have said this before but its worth repeating, O2 has no customer service, the whole system is set up in favour of O2, O2 comes first, last and any point in between. A bunch of faceless bastards that wouldnt piss on you if you were on fire. Their online service is a joke, great prices but anything go wrong and the best you can hope for is a solicitors/debt agency letter telling you to pay up or go to court.

Let me be absolutely, and abundantly clear...
Anyone and their pet goldfish can tell you two simple things...
1)Onestop Customer Service is the pits.
2)Singlepoint customer service is the pits.
The world and his oyster however, can also tell you that this never stopped thousands of people taking out a new handset with onestop, and at that time, with sh*tty singlepoine as the <lack of>service provider.
Why? Cos they weren't bothered about Customer Service (if they were, they were mad or disillusional), and they weren't even really too bothered about the tariffs even.
The reason they did it (at least I hope this is why so many sensible people took such a course of action), is because they were generally after the latest handsets at the very cheapest possible accumulative price.
And this, and this alone, was the ONLY thing onestop had to their credit.
So in short, if you want that nice new handset at what is usually the cheapest possible way of ever owning it, then you go to onestop. But you NEVER EVER expect it to be plain sailing getting it,or an easy time, or stress free - cos Onestop are just not capable of that.
At the end of the day though, you need to go into it with your eyes open, and be realistic.
You don't EVER order from Onestop on the basis of service. The ONLY consideration is price.
And if service plays too much of a part for you, then you don't go to onestop.
This post is not to complain at anyone - far from. Just to remind all and sundry that you pays your money, you takes your choice.
And if you don't like the choice, then you don't pays your money to onestop folks, because service is a none starter with them.

onestopphoneshop
not to rub salt into the wound but onestop honored its £199.99 price for me. Still had to wait a whopping 4 weeks delievery though!

onestopphoneshop
not to rub salt into the wound but onestop honored its £119.99 price for me. Still had to wait a whopping 4 weeks delievery though!

I ordered a XDA 2 from them on the 18 of march, at £119 on o2 200.
After many phone calls asking why they had taken my money ages ago, but still no phone, it did arrive, 3 weeks later.
There is a single dead pixel on the screen. So i phoned up a couple of times to let them know I wanted it replaced, and as I was heading over to Crewe - I would personally deliver it to swap it.
This was accepted and I drove over. When I arrived I dealt with the most arrogant tw*t I've ever come across. He took the phone and said he would check if they were in stock (I had asked them to keep one, as I would definately be coming that day).
He then came back saying they dont seem the phone as faulty and thats the end of it. I can prove beyond doubt, that he did not even take the phone from the box.
This leads me to suggest they just didnt have any in stock. He was rude arrogant, and a total wa**er basically.
Any ideas what I can do before I talk to trading standards or possibly lawyers?

My advice - quickly find (or 'create' ) another fault with it - pulling the power half way through a ROM upgrade might be a good one.
Why?
Because one dead pixel is perfectly within spec.
I'm looking for the specific page in the manual that mentions acceptance levels, and what colours they are etc. As soon as I find it, I'll mention it here.
But one dead pixel is acceptable, so start thinking about Plan B.

Mmm - can't find it now in the manual, but it went into detail as to what colours were touching each other, what dead pixel specs were, etc etc.
I wonder if I was reading it from the website or something.
Nevertheless, one dead pixel is within acceptable limits.

so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey
hmm.
well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.

clublander said:
so basically.... theres a dead pixel (that i can clearly see), but it isnt faulty? doesnt seem fair but hey
hmm.
well plan b, is go on O2 Insure Gold (which correct me if im wrong, is virtually the same as Orange Care), and a month later ask for a replacement.
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Only if you do what I told you already, and create another fault.
Otherwise, you aren't quite getting it mate.
As much as i would see it as a fault too, one dead pixel is NOT accepted as a fault.
So all the insurance in the world ain't gonna help, of you are only using THIS as the fault.
You need to 'find' another fault (and I suggested a great one) - though I accept no responsibility however.
And if you do that, then insurance wouldn't even be needed.

Its the same with TFT-LCD monitors, there can be a certain percentage of dead pixels and its acceptable. Its still acceptable if its dead smack bang in the middle of the screen as long as it isn't over the stated number.
Thats no good to the user that has to stare at it all day.
Another fault is great, but be careful, as if they find you've made the fault, you'll be liable. Better fault would be to say that the screen keeps fading intermittently or something. Then if the test it, you can say well it was intermittent!
Careful with the insurance tho, don't you have to pay the first £50?
With OSPS, if the fault is within 28 days, then they have to replace with a new one. After that time, the unit is sent back for repair

T mobile UK's extremely shabby customer service!!

Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks

nayga73 said:
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
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I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.

I'd like to relate a good experience I had with T-Mob Customer Services last week. I had upgraded to a MDA Vario III in November, on Flext20. With my new toy I was incurring significant data downloads so I upgraded to the Web'n'walk package over the phone in December. When my January bill came, I found they'd not applied the Web'n'walk option and had charged me over £100 for just my data. I called and they couldn't find a record of my original call to upgrade to WnW on their system. I didn't have any evidence of this either - just a vague recollection of speaking to a lady about it sometime after I'd got the new phone.
However, the chap on the phone told me to hold - for about 5 mins - then came back on and said that as a goodwill gesture, they would credit off all £100 of the data charges and fix the WnW subscription too. I said thanks very much and rang off before he changed his mind...

bydandie said:
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
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i welcome your comments greatly,the thing is i HAVE been totally calm with them,not raised my voice once with them,i work in retail so i know the script when it comes to complaining etc..but seems everytime i call them i always end up getiing someone who hasnt the authority to do anything!!!

you need to talk to tradeing standands they will help you. also every time you call them ask for they name..

The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.

wizardragon said:
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
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and i thought i had it bad!!!!well heres's an update to the situation.........
Finally got to spoke to somebody with some authority on thursday afternoon (31/01/08)and i must say the gentleman was pretty clued up!at first he wasn't having any of it,he basically tried to give me the usual company spiel,offering apologies etc etc...When i told him i had made a complaint 2 weeks previous,and my reason for phoning was to find out the outcome,his attitude clearly changed.I was put on hold for a couple of mins,and he came back and said rather sheepishly that my complaint had not gone any further than i had left it 2 weeks previously.I was livid,i thought i was gonna blow,but maintained my decorum throughout.I said that i was going to have to take the matter further and speak to OFT(Office of Fair Trading)but he said not to do that as he said he had an offer i couldnt refuse.He offered me a free MDA Vario 3,my flext 35 plan down to £30 a month,with the £180 credit,and web n walk plus for free,all on a 12 month term.I obviously wanted more,but thought at the end of the day he could have offered me JACK DO DO!!!So sometimes it does pay to complain!!!!albeit rather calmly!!!!
i always wanted the Vario 3,but gutted now as i have only just realised all the problems about the drivers for the graphics hardware!!??!!Sod's law or what??????

what a winging twat you are if i got you on the phone i would have said got stop winging you looser your never happy are you what did u want free line rental forever aswell:

maybe he just wanted what was owed toh im, not hars is it, 14 a month is definitely not 4 a month

they will have looked into the data charges and he probably will have done it ive seen it all the time when they say they didnt do the usage and they did and if he was so bothered about the discount he would have gone to the shop to swort it instead of winging hes complaning about the customer services but how do they know he should have kept the discount he could have just been making it up

i dont know how good a deal you really got. around 15 months ago i got a kasier, and 18 month flext35 + web and walk for £35 a month, and the phone was free.. id been with tmobile for a year previously, but it seemed like a fair deal, especially given how new the phone was at the time.
i dont think ive ever had to pay for a pda phone on a contract, they've always managed to bring them down to free if you're willing to take the 18month contracts and complain a bit.

Well more shabbiness from the great t-mobile!I sent my phone in for repair 24/01/09 and have only received it 2day,with a rather annoying letter attached to it saying that my phone has not been repaired due to me unlocking the phone and the phone not having the operator software originally installed on the phone!I had phoned them on Wednesday afternoon to find out why they've had my phone so long and was told that they were waiting for a part for the joystick (d-pad) their words not mine,they assured me my phone wpould be with me friday.So imagine my dismay when i get the phone and see the paperwork attached to it which clearly states that this phone would not be repaired dated 17/02/09,i phoned on wednesday (18th), so how come the CSA didnt tell me that there was a problem with repairing it?
Also i had left my 8 gig sd card in the phone,which has mysteriously disappeared along with my stylus.
I'm gonna phone them in the morning,but would like to know where i stand legally with these morons.
PS.I am no longer under the jurisdiction of ANY UK law or Act or statute,meaning if i get the runaround from tmobile,i can legally bill them for wasting my time,my fee currently starts at £500 per hour.All this is 100% above board!
N E 1 interested in becoming free,just pm me!
Also @ Gibb,yes i may be whinging twat,but a free whinging twat that is not bound by ANY government,that does not pay tax in any form,but can still claim for state handouts,legally!

Purchased Through Expansys

Hi all,
Couldn't wait any longer for touch pro to be available through the neworks. Took the plung and ordered today through Expansys with T-Mobile Flext 35 with W n W. My only concern it the reports of bad recieption on t-mobile. What are my rights of return with on-line sellers if my signal is bad. In my home there is no 3g and my GSM signal is between 1 and 2 bars. Always when out and about will I get the H or just 3G I seem to remember some comments on Expansys not including H with their sim cards.
Thanks everyone for taking the time to read and responding.
College.

I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF's (3 quite spaced out locations, and I also live in the bottom of a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract, certainly no more than about 10 days I think. But if you are having problems with reception, I'd say it was down to your area rather than the network or the phone.

l0st.prophet said:
I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF (3 quite spaced out locations, and I also live in a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract
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You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.

ardsar said:
You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.
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Sounds reasonable, I'm sure if you were to phone them up they would tell you where you stand.

I believe that the law in the UK states that on any mobile contract, you must have a 14 day period within which you can return it for ANY reason.
if expansys refuse to allow you to do this, they are breaking the law!

Hows your phone and T-Mobile ???
I'm toying with the idea of getting the same deal you went for , but i'm just unsure about t-mobile , so hows it all going ????

I went through expansys but with the t-mobile combi 30, no problems as of yet

Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.

bagg1234bagg said:
Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.
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The Distance selling regulations are actually 7 working days btw....

Hi all,
I'm new to the forum, although I've been lurking a few weeks.
Anyway, I too got a Touch Pro through Expansys with the T-Mobile Combi 30+WnW contract.
I noticed a problem with it (the contract) yesterday, which was the billing date, which was set to the 20th (had to sign up to the T-Mobile website to find this info out), and I had only got the contract on the 1st! I thought it was a little unreasonable to want me to pay over a week before the end of the month and it was also a couple of days before I get reimbursed for my time at work (and I don't want to eat cereal for a week ). I read the FAQ and billing info which said I could change it if it was in 14 days of the billing date, which it was just! So I battled with 150, robot voice of annoyance, and after managing to confuse it twice, it dropping my call twice while waiting for a reply from tech support, and giving up waiting after 10 minutes, I used their contact form to email them. A guy called me back 5 minutes later, brilliant! He moved the billing date to the 26th, for some reason the 25th which I would have preferred was a problem, but never mind.
So far though I really like the phone, which is my first windows mobile and at least the buttons work, unlike those on my hate inducing K800i.
BTW I'm pretty sure Expansys website says you have 10 days to notify them that you are going to return the phone.
Owen

2
do somebody can work it??

herrajohny said:
do somebody can work it??
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Do you speak English?
As for T-Mobile, I have had my phone for a few week now and no problems at all. I get great HSPDA signal for web browsing, after some faffing about I get YouTube streaming, calls are clear (1 dropped call in 2 1/2 weeks)and no problems with messaging either. T-mobile has by far one of the best Mobile Werb plans in the UK (Orange has 250mb limit and vodafone has 500MB fair useage, T-Mobile has 1GB Fair useage).
All in all I am very glad took the plunge!

I certainly think t-mobile offer a good service (unless abroad! - made my wallet somewhat lighter) but they have no business sense at all, as an existing customer with a month and a half left on my contract I can't use the same method to upgrade to the Touch Pro. I have a feeling it's going to be cheaper with vodafone etc when it launches though I dunno but I think I may hold out (Also for their faster HSPDA).
I wouldn't worry about fair usage policies, when I moved house with my t-mobile 1gb fair usage I didn't have the internet for a month so I plugged my n95 in and was able to get 1.5mbps to my pc. I think I must have used at least 10gb that month using it as my usenet client etc. All that happened was they sent me a letter two months down the line. I think unless you always use lots of BW, you really can see it as unlimited on any fair usage policy.

Is T-mobile merger bad for consumers?

I think so and I'm about to explain why.
I switched to Verizon's HTC thunderbolt from AT&T (out of contract) and being that I pay a month up front, figured AT&T would owe me for a partial month of service. I was surprised to receive a bill for $67 from AT&T that was for 10 days of service. At the time I was busy and didn't call right away. The next month I received a bill for $403!
I called today and they stated it was $300 in ETF fees. I asked why I owed $67 for 10 days of service and got a response that if I switched service I would have to pay for a full month's of service regardless of how many days I used. I told them the FCC has guidelines to prevent big companies from doing things like that and I would not be paying them for service I didn't use. This is when they began to backpedal and say well as a courtesy we will only charge you for 10 days!?! lol, what a courtesy to actually get charged for what I used.
After an hour long conversation with the customer service manager my bill was reduced down to less than $30. I have experienced this similar type of situation with Verizon in the past after not getting good reception where they tried to charge me for a full month of service after porting over my number as well as unjustified ETF fees.
I didn't have a contract with AT&T yet for some reason they were trying to justify these hefty ETF fees that took even the manager in the customer service department an hour to fix.
I think these big cell phone companies try to bully around the consumer rather than win them over. Then claim they are doing you a favor by treating you fairly!
Hearing about the T-mobile merger I'm really starting to wonder what is going to come of the future of mobile services. I have had T-mobile service for 5 years in the past and never have I experienced these kinds of problems, the big 2 have given me.
Once T-mobile is bought out where will the checks and balances of competition be observed? I would have signed up for T-mobile service but they don't have nice phones nor the data connection speed I was looking for.
Hence the dilema, as these companies get larger they gain more power over the consumer and the manufacturer of the devices. We as the consumer have very little say in what occurs other than to sit on the phone and hope the person on the other end can "work it out" in their system.

Large corporations abusing their customers... what else is new?

I've heard these horror stories from both sides of the fence (Verizon + ATT). Just like almost every other business sector in America, customer service is going down with last night's dinner. Instead of "The customer is always right," corporations have now moved to "Get them to a position where they can't say 'no'" leaving consumers no choice but to bend over and take it or band together and sue. Pretty soon instead of labor unions we'll have consumer unions...
/rant

dbisch said:
Large corporations abusing their customers... what else is new?
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I guess the better question is how can I let the government know what happened in my situation and allow them to understand what this means for the consumer?
Or are they just getting paid copious amounts of money to justify the anti-trust situation and there is nothing we as the consumer can do to stop them?
Is there no forum for this other than BBB?
I feel like the FCC should know that both AT&T and Verizon are telling customers they have to pay for service they never receive and then when called out they back down acting like I'm getting one over on them.

Don't know what it is worth.... but...
http://fjallfoss.fcc.gov/ecfs/hotdocket/list

azwildfire said:
Don't know what it is worth.... but...
http://fjallfoss.fcc.gov/ecfs/hotdocket/list
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Thanks! I'll look into it

Well both companies have crappy service, I was a Tmo customer and hated every minute I had them. Couldnt drive home from work without loosing my call 3 or 4 times.

To tell you the truth "customer service" varies just like people are. Depends who you get, and what kind of problem you have. I have had friends that try and twist the system and complain poor customer service because they don't get their way. I have seen people with legitimate problems who don't get help because at times reps don't have the authority to fix the problem. A lot of people don't have patience like they used to have. Sometimes how you present yourself dictates the kind of service you get.
On the subject at hand... I don't think it honestly matters... Consumers have been giving up power for many years... If it bothered you that much about pricing then why bother getting service and paying for it. If people stuck to their guns instead of paying for it then prices would change faster than everyone paying for service.
BEFORE anyone cries and say they need blah blah blah for "emergencies"
ANY phone land line or cellular can dial 911 regardless if it has service or not as required BY LAW... So that's a VERY MOOT point.
If it was an emergency then what are you going to do? Text 911, or look up on the internet how to dial 911 and report an emergency?
At some point with the way things are going choices will be gone... The government will soon be telling us what we can and can't do, what services to get, and everything else imaginable... We are almost there anyway with the way people cry about this and that instead of putting their money where their mouth is.