Database Info

warning for online buyers

Hi please be weary if using mobile fun ltd (UK),for acces or pda's.
really dodgy place.
I sent a postal order on the 3rd jan recorded delivery and it was cashed on the 5th.
The company still havent sent the item,Despite me emailing them sevral times ive had no reply,
I have called there office ,and was talked to like i was lying,they refused to belive i had sent funds, evensaying post officer worker must have stolen the postal orders,
I gave them the refrence numbers for the recorded devliery and the postal orders
The royal mail gave me the name of the person,who took delivery and it is one of there workers.
now they hang up each time i call.
the cost ive spent of calls alone has tripled the cost of the item ,never mind the time and effort.
im not trying to knock the company but i only ordered a mad case,id hate to see anyone else here order something expensive like a PDA and get this treatment.
rant over please be carefull buying online or via post
thanks

I used to deal with MobileFun a year or two ago. This sounds very unlike them and perhaps there is a simple answer or misunderstanding. I used to deal with them on a B2B basis and they were always very good.
Perhaps try and get in touch with them again..

thanks mate,
i have been back in touch a total of about 4 hrs on the phone today,
they said they will get back to me lol,
i dont hold much hope after them being so rude and hanging up all the time,
i was always very polite and had all the info at hand for them yet they still had a really bad attitude
uk customer service tho i guess,always seems to be poor.

Well I hope you get a good result in the end. Really odd as I said they were really good....perhaps managements changed since then.

the really fustrating thing was there attitude that maybe i hadnt sent the funds or it had been stolen on route,
then when i gave proof of delivery to there staff, not such much a as sorry or dont worry sir we will get the goods dispatched asap
they defo wont be getting my biz again,thank god i hadnt ordered anything epxensive

yer perhaps so,
shame they look great from the site,alos the fact they kept saying hang on sir ill check the computer then hanging up grrr
oh well lol

hows that for luck in finding this post :lol: ...as i was just about to buy something from them mmmm now i think i will wait and see if i can get a better price elsewhere

I just bought some stuff from that company - a screen protector and couple of cleaning products, nothing expensive. Haven't had any issues so far apart from the screen protector being out of stock but that's getting shipped out to me today (as informed by a SMS from them). The other stuff arrived without a hitch but I didn't have to deal with anyone there directly. I hope the incident in this thread is a rare occurance and I wish you the best of luck with resolving it.
Regards,
Neil.

I've certainly had no problems with them in the past (including a purchase made last week that was with me within 48hrs), so I'm sure you've just found a glitch in the system!

I got a cradle for my Orange M500 from them. No problems.
Sorry you've had a bad experience, maybe you should write a letter to the Managing Director. That can get results sometimes.

thanks guys
im getting really cheesed off with there attitude,each call i make they ask for a refrence number(which is only gained when using credit card or online )the fact i used postal orders and mail order throws them totally.
ive logged a complaint and they now have found the recorded delivery data,(funny how if turns up now)
but they have lost the postal orders and cant tell me if they have been cashed or not.
they now say if this is resolved by the end of biz today,then they will send me a free case the same as ordered,
ok BUT it aint free as i have paid already and its not my fault they have lost the postal orders,
this has taken since the third of jan,and loads of emails and honestly hours on the phone,ive sent scans of the recorded devlivery and the postal orders stubs,all dates and any help i can offer.
they havent even offered compesation or really said an apology.
well my sd cards and car charger deffo wont be coming via them.
9 days to get an answer(not a result as yet! just a reply) thats really poor serivce.

thanks guys
im getting really cheesed off with there attitude,each call i make they ask for a refrence number(which is only gained when using credit card or online )the fact i used postal orders and mail order throws them totally.
ive logged a complaint and they now have found the recorded delivery data,(funny how if turns up now)
but they have lost the postal orders and cant tell me if they have been cashed or not.
they now say if this is resolved by the end of biz today,then they will send me a free case the same as ordered,
ok BUT it aint free as i have paid already and its not my fault they have lost the postal orders,
this has taken since the third of jan,and loads of emails and honestly hours on the phone,ive sent scans of the recorded devlivery and the postal orders stubs,all dates and any help i can offer.
they havent even offered compesation or really said an apology.
well my sd cards and car charger deffo wont be coming via them.
9 days to get an answer(not a result as yet! just a reply) thats really poor serivce.

well the case didnt turn up and ive rang agian guess what,no one can find me on the system at all AGAIN
worst company ive ever dealt with ever.thank god its wasnt a pda i ordered

Simple answer, contact Trading standards and Ebay, works wonders normally

cheers mate ,yes contacted trading standards today.
finally got thri to someone at mobile fun who seemed to know there job
BUT gets this,they cant find any record of my stuff so there using s postal order they have separted from some other poor sods account
its seems they just dont have a system for postal orders that works
they have promised me the item by thursday now so thats only 16days late lol
what about the other poor sod who postal order there now chashing
wot a cowboy outfit

T mobile UK's extremely shabby customer service!!

Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks

nayga73 said:
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
Click to expand...
Click to collapse
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.

I'd like to relate a good experience I had with T-Mob Customer Services last week. I had upgraded to a MDA Vario III in November, on Flext20. With my new toy I was incurring significant data downloads so I upgraded to the Web'n'walk package over the phone in December. When my January bill came, I found they'd not applied the Web'n'walk option and had charged me over £100 for just my data. I called and they couldn't find a record of my original call to upgrade to WnW on their system. I didn't have any evidence of this either - just a vague recollection of speaking to a lady about it sometime after I'd got the new phone.
However, the chap on the phone told me to hold - for about 5 mins - then came back on and said that as a goodwill gesture, they would credit off all £100 of the data charges and fix the WnW subscription too. I said thanks very much and rang off before he changed his mind...

bydandie said:
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
Click to expand...
Click to collapse
i welcome your comments greatly,the thing is i HAVE been totally calm with them,not raised my voice once with them,i work in retail so i know the script when it comes to complaining etc..but seems everytime i call them i always end up getiing someone who hasnt the authority to do anything!!!

you need to talk to tradeing standands they will help you. also every time you call them ask for they name..

The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.

wizardragon said:
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
Click to expand...
Click to collapse
and i thought i had it bad!!!!well heres's an update to the situation.........
Finally got to spoke to somebody with some authority on thursday afternoon (31/01/08)and i must say the gentleman was pretty clued up!at first he wasn't having any of it,he basically tried to give me the usual company spiel,offering apologies etc etc...When i told him i had made a complaint 2 weeks previous,and my reason for phoning was to find out the outcome,his attitude clearly changed.I was put on hold for a couple of mins,and he came back and said rather sheepishly that my complaint had not gone any further than i had left it 2 weeks previously.I was livid,i thought i was gonna blow,but maintained my decorum throughout.I said that i was going to have to take the matter further and speak to OFT(Office of Fair Trading)but he said not to do that as he said he had an offer i couldnt refuse.He offered me a free MDA Vario 3,my flext 35 plan down to £30 a month,with the £180 credit,and web n walk plus for free,all on a 12 month term.I obviously wanted more,but thought at the end of the day he could have offered me JACK DO DO!!!So sometimes it does pay to complain!!!!albeit rather calmly!!!!
i always wanted the Vario 3,but gutted now as i have only just realised all the problems about the drivers for the graphics hardware!!??!!Sod's law or what??????

what a winging twat you are if i got you on the phone i would have said got stop winging you looser your never happy are you what did u want free line rental forever aswell:

maybe he just wanted what was owed toh im, not hars is it, 14 a month is definitely not 4 a month

they will have looked into the data charges and he probably will have done it ive seen it all the time when they say they didnt do the usage and they did and if he was so bothered about the discount he would have gone to the shop to swort it instead of winging hes complaning about the customer services but how do they know he should have kept the discount he could have just been making it up

i dont know how good a deal you really got. around 15 months ago i got a kasier, and 18 month flext35 + web and walk for £35 a month, and the phone was free.. id been with tmobile for a year previously, but it seemed like a fair deal, especially given how new the phone was at the time.
i dont think ive ever had to pay for a pda phone on a contract, they've always managed to bring them down to free if you're willing to take the 18month contracts and complain a bit.

Well more shabbiness from the great t-mobile!I sent my phone in for repair 24/01/09 and have only received it 2day,with a rather annoying letter attached to it saying that my phone has not been repaired due to me unlocking the phone and the phone not having the operator software originally installed on the phone!I had phoned them on Wednesday afternoon to find out why they've had my phone so long and was told that they were waiting for a part for the joystick (d-pad) their words not mine,they assured me my phone wpould be with me friday.So imagine my dismay when i get the phone and see the paperwork attached to it which clearly states that this phone would not be repaired dated 17/02/09,i phoned on wednesday (18th), so how come the CSA didnt tell me that there was a problem with repairing it?
Also i had left my 8 gig sd card in the phone,which has mysteriously disappeared along with my stylus.
I'm gonna phone them in the morning,but would like to know where i stand legally with these morons.
PS.I am no longer under the jurisdiction of ANY UK law or Act or statute,meaning if i get the runaround from tmobile,i can legally bill them for wasting my time,my fee currently starts at £500 per hour.All this is 100% above board!
N E 1 interested in becoming free,just pm me!
Also @ Gibb,yes i may be whinging twat,but a free whinging twat that is not bound by ANY government,that does not pay tax in any form,but can still claim for state handouts,legally!

Cancel order from expansys?!

Hello
Well, i suspected that the releasedate would slip then the phone was launched so I waited until it was actually IN stock before I ordered the phone, that was 27 decembre. Unfortunatly it ran out of stock until they had handled my order. Since then the release has - as all know - sliped a few days many times. Now I really need the phone (because of the GPS) and mailed expansys twice about delivery date and they havent replied to any of the mails
The phone is in stock in several other shops here in Sweden now and expansys says 6 days on their site, witch i really dont believe any more....... I gave my credit card number to expansys. Anyone know hove expansys handles if you want to cancel the order? Im very affraid they will bill my card and send the phone anyways since they dont care to respond to mail and I have newer had any success on calling theire phone number. Some advice?
Right now Im really pissed of - I payd extra and choose a english phone just to get it quicker and today I could have had a swedish version - instead Im sitting with nothing.
Best regards

They're really simple to cancel - I've done it twice now! I first order on the UK site in November, then reordered on the Spanish site when they were cheaper (and apparently) quicker, and then finally bought it in a shop in Barcelona...
Both times I just clicked the " Si desea ver sus datos adicionales, o reportar un retraso de entrega por favor envíenos un correo electrónico indicando su número de pedido" on the tracking.aspx page (that's in Spanish - it's the "Click here if you want more information"... link, and sent them an email saying:
"I'd like to cancel this order, as I've bought the phone elsewhere". The order ID is automatically in the Subject line of the email. Both times I got a mail back within 10 minutes confirming the order was cancelled and updating the tracking page showed that too.

i am sorry, guy above me, but i have to disagree about how "easy" it is to cancel with Expansys....
I had to call them numerous times at the Swedish number,,, it connects to their French warehouse...
Expansys sucks they push the date without any forewarning..... they were happy to take my bank transfer and keep it for over a month before i went ballistic and called them like a thousand times to get the order cancelled and the money transferred back to my account.
I ended up buying one from Devicewire a few weeks back and have been happy with it in my hands since 3 days after I ordered it.

I called Expansys in CA last week and canceled my order. It was easy and fast. I don't want to spend 800$ CAD for an unfinished product

Thanks for the replies!
I have now canceled my order on expansys and ordered it from another shop, hopefully i can get it on monday or tuesday. In my case they havent billed my credit card yet. If they dont confirm the canceling on monday I think I will have spam them with mail - at least someone will hopefully reply - so they cant say I didnt cancel the order.
Best regards and thanks again for the moral support!

I have no problem with expansys. I have placed order in 11/07 and still waiting. the reason they change dates is 1 HTC have not officially released phone. 2 the date you see on the website is for second shipment they have sold out their first shipment with have not com. But i know that the first shipment have 6xx phones in it and they back odder over 700 phones. If you have placed order like me in 07 you are on the first shipment. And if you will only pay $654.xx instead of 740.00. And if I head any questions for them naiver head any problems with them.

Not exactly accurate
What your suggesting is not exactly accurate. Expansys US brought in a tiny shipment early on -- well under 100 phones. Since then, they have pushed their delivery date back many times -- now it's at the end of march.
HTC has officially released the phone -- just not to Expansys. Some US e-tailers are already on their 4th shipment of the product.

Expansys is the worst website I have used so far. See my email to them below, which by they have ignored, and simply asked me if I want to cancel my order!! I was waiting for over a month and in the past few weeks their website was showing expected delivery in 1-2 days while in fact the expected delivery was on the 18th of february!!
The worst thing about such cases is that there is no EU Wide consumer protection organisation and if you have a complain you need to file it at the country of the retailer. In this case they have multiple websites but in fact they are based in the UK. Anyway I have filed a complain to the Greek consumer protection organization about this. Hopefully they will do something about this. If I was another retailer competing with expansys I would sue them since they are doing false advertising, and gaining unfair advantage by not using correct delivery dates.
------
Dear Sirs,
Please note that I will file an official complain to the EU consumer commissioner for false advertising on your part.
You have been
a)changing the expected delivery date since the day the product was launched
b)charging your customers for the product when you did not even have it stock.
c) you have been aware of the change of the delivery date for some time now and you have not changed it on your website to reflect the actual date. In the process luring customers to keep ordering from your website
based on the prospect of getting the product in 1 or 2 days while in fact stock is expected on the 18th of feb.
Please refer to the following EU Press Release related to the above complains.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/07/1915&format=HTML&aged=0&language=EN
And a QA related to the press release
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/07/572&format=HTML&aged=0&language=EN
Regards,

Raphael vendor / Reseller Reviews.

There's a lot of different resellers about and equally many roumers of who's good and who's dodgy at the moment . So that we all know who's who out there, heres a little Thread with Vendor reviews.
If you have something positive or something negitive to say about a seller please say it here.
Also please rate your vendor XX out of 10, I might add a field to the vendor wiki.
Vendors and prices here >http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_Vendors

I've always used Expansys / MobilePlanet. I'm USA so MobilePlanet.
There is some atrocious whining in their forums from - for want of a better term - EXTRAnoobs.
But in my dealings they are professional, rock solid and I've never had any problems.

Onthegosolutions
I have used Maobile Planet in the past and had no specific problems.
For some years not I have been using OntheGoSolutions and I have been pleased because I always know who I am speaking with. Seems to have very little turnover and they are small enough that I can communicate with one person. They are definitley not the cheapest but have at least twice in the past lowered a price for me when I pointed out an advertised lower price elsewhere.

I bought my Raphael online from Expansys Canada... All I can say is the transaction was very easy, and shipping was SUPER FAST!!!
Ordered it Friday afternoon (approx 3pm), after a small billing problem (I gave them a different phone number from the one on my Credit Card account), confirmed the order on Monday morning at 10am (they aren't opened on weekends), I had the device in my hands Tuesday just before noon...
All in all, besides the phone # problem, I'm very happy with the transaction. It was easy, smooth and fast...

Inkino UK
To all in London and southeast
Eugene at Inkino (I never knew I needed one), 48 Tottenham Court Road www.inkino.co.uk is a mine of information on all things HTC. They are one of the few, if only, HTC Ultimate Partners and it shows.
I have bought my Trinity and now Touch Pro from there.
Yes I could probably get a few pounds off here or there but the service and honest opinions I have had from Eugene and his collegues at the sister branch 9 Great Russell Street mean that I will simply not buy from elsewhere. If I have a problem I know I can call up or drop in and I will speak to someone who knows his products inside out and is a straightforward trader.
Pleasure to do business with.

I ordered mine from Expansys UK. I live in Cyprus and Expansys is propably the best choice. Although I should have used Expansys Cyprus, the UK site was 40 Euro cheaper so I went with them. The service is excellent! Prices are among the best in the market. (630 EURO inc. DHL shipping fees).
They support Paypal, which is a big plus in safety matters, and by using DHL you get your phone in record time.
All in all, i am a happy customer=p

I'm in the US and I bought mine from Clove. A tad more expensive, but I was having problems with Google Checkout (which Handtec uses for overseas orders). Clove was a little slow to receiving my order, but once they did they shipped it out within hours. DHL got it to me in 2 days, all the way from UK to California, and by 10am no less.
One thing about Clove (that I appreciated) is that they require you to confirm the order by calling your CC company and requesting the 6-digit charge authorization number for the charge. Maybe it's an extra hassle, but it's nice to know they're serious about your security.
I would order from Clove again, but of course now I have no money.

I'm in the US and purchased from Smart Mobile Gadgets. All was as they said, including Saturday delivery.

I ordered my TP from On the Go Solutions in July. They said they would call and make sure I still wanted it before they would ship. They also shipped the day the said they would, a month in advance. I am very satisfied with the way they do business.

This is a statement of one set of circumstances and does NOT impute or call into question the credibility or otherwise of this particular organization. There may be an explanation - but so far - my client has not received one.
A client of mine bought direct in a Buy It Now eBay auction from a company with a high level of positive feedback with thousands of positive transactions on eBay. Their public site is - Popular Electronics http://www.popularelect.com.
Approx 24 hours after buying eBay declared the auction NULL AND VOID and advised my client that they do not have to pay. eBay stated:
"As eBay removed the item, you are no longer obliged to send payment for it. Please don't send money or respond to any emails from the seller.
If you've sent payment but haven't received the item, please wait a reasonable period of time for delivery. If you don't receive the item, please contact us again by clicking "Contact Us" on any eBay Help page and selecting the following contact options:
Buying and Finding>Fraud and Payment Concerns for Buyers>Item Not Received or Item Not as Described (you paid)"
My client has called and emailed the company direct and not received any replies.
I've carefully reviewed the eBay email and header codes and believe the email is genuine and not a phish. All the auctions that for TouchPRo's that WERE on ebay from this company have disappeared at 9/3/2008 14:00 EDT.
I leave you to draw your own conclusions.

BEWARE OF THE TIGADUACELLULAR!!!
http://forum.xda-developers.com/showthread.php?p=2617797#post2617797

Has anyone actually baught anything from tigerCellular out there? If so let us know are they real or fake? thanks... im betting the latter but you never know

2call.nl 5/10
Got my TP from 2call.nl
Price without contract (as I use company sim) was good and delivery was very fast.
However, as my TP came with the know problems (GPS instable and hot, black paint falls off,...), I asked 2call within two weeks after pruchase to take my device back and replace it by a new one.
They refused.
As price and delivery is not the only thing I expect from a retailer of a some hundred euro device, I personally will not buy at 2call.nl again.

EE/DPD not accepting my proof of ID

Hey guys, I have upgraded my phone to S6 last Friday, delivery was today but the driver refused to give me the phone because I used a national id, as I am not British this is used just as regularly as a driving license here in UK.
I said fair enough, he doesn't know about it which can happen so I rang DPD and explained the situation and this is where the shock came in, they required me to have a BRITISH ID, with me not being British and not being a driver, how am I supposed to get a British ID and anyway, it's a discrimination from their side because it's a valid ID which you can use to travel across whole Europe, see here:
http://en.wikipedia.org/wiki/Slovak_identity_card
They refused to redeliver today or just refused to deliver in general so I had to speak with EE who after 2 hours and 30 minutes and me asking them to cancel the upgrade and give me a PAC code so I could leave them and only AFTER that they agreed to contact DPD, arrange a redelivery and put a note on for DPD to actually accept the ID.
Has this happened to anyone else? Can I ask for a compensation? I spent around £20 on a phone to DPD but I should get that refunded + my delivery chargers have been dropped, the only thing that's still annoying me is that if I haven't spent those 2 hours on the phone and asked them for my PAC code which is like a magic word for them, I am not sure how I would get my device and no one is going to give me 2 hours of my time back where I could've done some work.
The battle is not won yet though, delivery is rescheduled for tomorrow OR Wednesday, we'll see if I can finally get my hands on the device and they better have sent a working device.
TL;DR: DPD refused to deliver because I have a national id which they don't accept as a valid form of identity even though it's a legal document issued by Slovak government.

Passport ID
Hi ,
Same thing has happened to me last week Tuesday , I just couldn't believe it! I upgraded my phone from EE and dpd driver refused to handover the phones because I didn't have a British passport!! This surely can't be right and I'm so distressed with the whole situation , can't believe this is happening in this country! I have rang EE , they are trying to say it's not from them , that it has to do with DPD, fact is I plan taking this future cos this is discrimination. Can you please kindly uodate me what has happened as of now .