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my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
nayga73 said:
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
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Click to collapse
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
I'd like to relate a good experience I had with T-Mob Customer Services last week. I had upgraded to a MDA Vario III in November, on Flext20. With my new toy I was incurring significant data downloads so I upgraded to the Web'n'walk package over the phone in December. When my January bill came, I found they'd not applied the Web'n'walk option and had charged me over £100 for just my data. I called and they couldn't find a record of my original call to upgrade to WnW on their system. I didn't have any evidence of this either - just a vague recollection of speaking to a lady about it sometime after I'd got the new phone.
However, the chap on the phone told me to hold - for about 5 mins - then came back on and said that as a goodwill gesture, they would credit off all £100 of the data charges and fix the WnW subscription too. I said thanks very much and rang off before he changed his mind...
bydandie said:
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
Click to expand...
Click to collapse
i welcome your comments greatly,the thing is i HAVE been totally calm with them,not raised my voice once with them,i work in retail so i know the script when it comes to complaining etc..but seems everytime i call them i always end up getiing someone who hasnt the authority to do anything!!!
you need to talk to tradeing standands they will help you. also every time you call them ask for they name..
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
wizardragon said:
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
Click to expand...
Click to collapse
and i thought i had it bad!!!!well heres's an update to the situation.........
Finally got to spoke to somebody with some authority on thursday afternoon (31/01/08)and i must say the gentleman was pretty clued up!at first he wasn't having any of it,he basically tried to give me the usual company spiel,offering apologies etc etc...When i told him i had made a complaint 2 weeks previous,and my reason for phoning was to find out the outcome,his attitude clearly changed.I was put on hold for a couple of mins,and he came back and said rather sheepishly that my complaint had not gone any further than i had left it 2 weeks previously.I was livid,i thought i was gonna blow,but maintained my decorum throughout.I said that i was going to have to take the matter further and speak to OFT(Office of Fair Trading)but he said not to do that as he said he had an offer i couldnt refuse.He offered me a free MDA Vario 3,my flext 35 plan down to £30 a month,with the £180 credit,and web n walk plus for free,all on a 12 month term.I obviously wanted more,but thought at the end of the day he could have offered me JACK DO DO!!!So sometimes it does pay to complain!!!!albeit rather calmly!!!!
i always wanted the Vario 3,but gutted now as i have only just realised all the problems about the drivers for the graphics hardware!!??!!Sod's law or what??????
what a winging twat you are if i got you on the phone i would have said got stop winging you looser your never happy are you what did u want free line rental forever aswell:
maybe he just wanted what was owed toh im, not hars is it, 14 a month is definitely not 4 a month
they will have looked into the data charges and he probably will have done it ive seen it all the time when they say they didnt do the usage and they did and if he was so bothered about the discount he would have gone to the shop to swort it instead of winging hes complaning about the customer services but how do they know he should have kept the discount he could have just been making it up
i dont know how good a deal you really got. around 15 months ago i got a kasier, and 18 month flext35 + web and walk for £35 a month, and the phone was free.. id been with tmobile for a year previously, but it seemed like a fair deal, especially given how new the phone was at the time.
i dont think ive ever had to pay for a pda phone on a contract, they've always managed to bring them down to free if you're willing to take the 18month contracts and complain a bit.
Well more shabbiness from the great t-mobile!I sent my phone in for repair 24/01/09 and have only received it 2day,with a rather annoying letter attached to it saying that my phone has not been repaired due to me unlocking the phone and the phone not having the operator software originally installed on the phone!I had phoned them on Wednesday afternoon to find out why they've had my phone so long and was told that they were waiting for a part for the joystick (d-pad) their words not mine,they assured me my phone wpould be with me friday.So imagine my dismay when i get the phone and see the paperwork attached to it which clearly states that this phone would not be repaired dated 17/02/09,i phoned on wednesday (18th), so how come the CSA didnt tell me that there was a problem with repairing it?
Also i had left my 8 gig sd card in the phone,which has mysteriously disappeared along with my stylus.
I'm gonna phone them in the morning,but would like to know where i stand legally with these morons.
PS.I am no longer under the jurisdiction of ANY UK law or Act or statute,meaning if i get the runaround from tmobile,i can legally bill them for wasting my time,my fee currently starts at £500 per hour.All this is 100% above board!
N E 1 interested in becoming free,just pm me!
Also @ Gibb,yes i may be whinging twat,but a free whinging twat that is not bound by ANY government,that does not pay tax in any form,but can still claim for state handouts,legally!
Hello
Well, i suspected that the releasedate would slip then the phone was launched so I waited until it was actually IN stock before I ordered the phone, that was 27 decembre. Unfortunatly it ran out of stock until they had handled my order. Since then the release has - as all know - sliped a few days many times. Now I really need the phone (because of the GPS) and mailed expansys twice about delivery date and they havent replied to any of the mails
The phone is in stock in several other shops here in Sweden now and expansys says 6 days on their site, witch i really dont believe any more....... I gave my credit card number to expansys. Anyone know hove expansys handles if you want to cancel the order? Im very affraid they will bill my card and send the phone anyways since they dont care to respond to mail and I have newer had any success on calling theire phone number. Some advice?
Right now Im really pissed of - I payd extra and choose a english phone just to get it quicker and today I could have had a swedish version - instead Im sitting with nothing.
Best regards
They're really simple to cancel - I've done it twice now! I first order on the UK site in November, then reordered on the Spanish site when they were cheaper (and apparently) quicker, and then finally bought it in a shop in Barcelona...
Both times I just clicked the " Si desea ver sus datos adicionales, o reportar un retraso de entrega por favor envíenos un correo electrónico indicando su número de pedido" on the tracking.aspx page (that's in Spanish - it's the "Click here if you want more information"... link, and sent them an email saying:
"I'd like to cancel this order, as I've bought the phone elsewhere". The order ID is automatically in the Subject line of the email. Both times I got a mail back within 10 minutes confirming the order was cancelled and updating the tracking page showed that too.
i am sorry, guy above me, but i have to disagree about how "easy" it is to cancel with Expansys....
I had to call them numerous times at the Swedish number,,, it connects to their French warehouse...
Expansys sucks they push the date without any forewarning..... they were happy to take my bank transfer and keep it for over a month before i went ballistic and called them like a thousand times to get the order cancelled and the money transferred back to my account.
I ended up buying one from Devicewire a few weeks back and have been happy with it in my hands since 3 days after I ordered it.
I called Expansys in CA last week and canceled my order. It was easy and fast. I don't want to spend 800$ CAD for an unfinished product
Thanks for the replies!
I have now canceled my order on expansys and ordered it from another shop, hopefully i can get it on monday or tuesday. In my case they havent billed my credit card yet. If they dont confirm the canceling on monday I think I will have spam them with mail - at least someone will hopefully reply - so they cant say I didnt cancel the order.
Best regards and thanks again for the moral support!
I have no problem with expansys. I have placed order in 11/07 and still waiting. the reason they change dates is 1 HTC have not officially released phone. 2 the date you see on the website is for second shipment they have sold out their first shipment with have not com. But i know that the first shipment have 6xx phones in it and they back odder over 700 phones. If you have placed order like me in 07 you are on the first shipment. And if you will only pay $654.xx instead of 740.00. And if I head any questions for them naiver head any problems with them.
Not exactly accurate
What your suggesting is not exactly accurate. Expansys US brought in a tiny shipment early on -- well under 100 phones. Since then, they have pushed their delivery date back many times -- now it's at the end of march.
HTC has officially released the phone -- just not to Expansys. Some US e-tailers are already on their 4th shipment of the product.
Expansys is the worst website I have used so far. See my email to them below, which by they have ignored, and simply asked me if I want to cancel my order!! I was waiting for over a month and in the past few weeks their website was showing expected delivery in 1-2 days while in fact the expected delivery was on the 18th of february!!
The worst thing about such cases is that there is no EU Wide consumer protection organisation and if you have a complain you need to file it at the country of the retailer. In this case they have multiple websites but in fact they are based in the UK. Anyway I have filed a complain to the Greek consumer protection organization about this. Hopefully they will do something about this. If I was another retailer competing with expansys I would sue them since they are doing false advertising, and gaining unfair advantage by not using correct delivery dates.
------
Dear Sirs,
Please note that I will file an official complain to the EU consumer commissioner for false advertising on your part.
You have been
a)changing the expected delivery date since the day the product was launched
b)charging your customers for the product when you did not even have it stock.
c) you have been aware of the change of the delivery date for some time now and you have not changed it on your website to reflect the actual date. In the process luring customers to keep ordering from your website
based on the prospect of getting the product in 1 or 2 days while in fact stock is expected on the 18th of feb.
Please refer to the following EU Press Release related to the above complains.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/07/1915&format=HTML&aged=0&language=EN
And a QA related to the press release
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/07/572&format=HTML&aged=0&language=EN
Regards,
Hi All,
Can I just share my poor experience with HTCSimUnlock.com.
Got the wife a new HTC Wildfire, which needed unlocking, so I had a scoot about a couple of threads on here and HTCSimUnlock.com seemed to be OK. So I paid my fee and waited for my code. Needless to say, it didn't go well. 20 minutes later I got an email back from them saying they couldn't find the code, but they had an *EXCLUSIVE* service for a deep search that I couldn't get any place else, but it would cost me the same money again. So started looking for the process to start this fully automatic refund they are supposed to offer. Nothing, I even tried with a second browser just in case Firefox has not showing it. So I ended up emailing them.... and again, and again. Nothing, other than spam offering insurance and backup services for the code they never sent me.
I've sent it to the credit card people as a fraud now, and it's up to them to chase these people.
I ended up going to a UK unlocker who were charging the same fee HTCSimUnlock.com tried to charge by deception, but at least they had the decency to stipulate before hand that newer handsets would cost more.
Needless to say, I would not recommend these people(person) Their claim of an automatic refund is untrue.
Interesting I went to them aswell based on the good reviews.
I also paid for my order yesterday to unlock the wildfire. But as of yet no e-mail.
It does say it can take up to 24 hours, so the INSTANT DELIVERY on their home page is a little misleading. I'll see how it goes and report back for people that are interested.
Great, I just ordered a code from them too...paid via credit card so I guess if I don't hear anything from them i'll have to call my bank about it.
sigh, i guess it was only $17AUD. or at least i hope thats all they actually charged to my credit card.
Right, I put in an order sunday morning and still nothing. it just says "**Processing**" under the status. I've e-mailed them twice since and not a single reply.
Seem like fraudsters to me. Will be opening a claim with paypal.
Also went with them based on positive feedback from before the website was sold. Scam. Scamtastic. Opened dispute with paypal and contacted SWReg about refund.
Dammit, looks like I just got taken for $14.50 myself. I didn't even get an order reference number, but they didn't feel too bad about taking my money. I'm going to PayPal right now.
addendum...it was simunlockNOW dot com that I went through, and they actually gave me my code. Had to pay another $10 for it, because the phone just came out, but otherwise the code works fine.
htcsimunlock.com wildfire AVOID
Avoid this company, they do not give a money back offer, you pay, they can't find the code and then ignore e-mails only paying after a paypal claim or credit card claim.
I used mobileunlocked.co.uk[/url] and they were great, getting the code in minutes, although a little more expensive at least I got what I paid for.
I will be contacting the server for htcsimunlock and seeing if I can get the site removed as its being used for fraudulent purposes.
AVOID HTCSIMUNLOCK.COM AT ALL COSTS
Same experience with HTCSimUnlock here.
The only difference is that i actually got the Unlock code wich doesn't work and offcourse, they are not responding on support e-mail.
frauders...
pause for breath.. before you give up…
Well I confess .. I also come here wondering why after getting caught with the best deal ever
“Order your HTC SIM Unlock Code”
ONLY $15.75! (Lowest Price Guarantee!)
then they replied
“Thank you for your recent order for the unlock code of your HTC Phone. Unfortunately, we are unable to find the unlock code for your HTC phone with our basic search.
HOWEVER, we now offer an *EXCLUSIVE* Deep Search service that can find 99% of hard-to-find unlock codes. This service is NOT AVAILABLE ANY WHERE ELSE! Due to the exclusivity of this service, it will cost a one-time upgrade fee of just $14.99.”
Then I got my Unlock code eventually for about £26 GBP only to find yes it unlocked my orange branded phone.. but I couldn’t make a call or send a text…
PAUSE for breath … I thought I’ve been shafted / scammed / stitched up / done over etc…
IT did work thou Guys….
I got a
HTC DESIRE HD (A9191) or Ace
It was locked to Orange UK
Just remember maybe you gotta go back in to your settings and change operator from orange to Vodafone in my case (lebara Sim) works off Voda network the only other thing I recall doing before it all started to work was DROP the battery out put the desired sim in side then put the battery back in..
BTW sometimes if you switch a SIM you also got to re-activate it to work with the new IMEI, in my case lebara I had to dail up 5588 as stated at their web support site.. like I said pause for breath.. before you give up…
RE- HTCSimUnlock.com
Yes they ramped the price up coz I got a newer phone and they knew that I’d take the bait.. BUT it works…. MY phone is unlocked..
And wanted to let you know…
Good luck
The smoking Tiger..
I paid top dollar ...
but with a bit of research... the unlock code worked for me
My orange branded phone now works with lebara.. make sure the sim you use is live sim not a de-activated sim.. and check your network setting.. match the sim network...
Good luck...
Ban Users posting the link to them
Forget what anyone says
This IS a Fraudulent company running a SCAM to get your money
I currently have a paypal case op to get a refund, if you've paid by credit card start a reversal.
I went with them due to recent posts on xdadev recomending them. And adverts
I think anyone that does a post recomending them should be banned
Aw crap! I read some good stuff and place my order. I am not able to get through to their member login page with my email ID -and needless to say, not a response for my email. To give them a benefit of doubt, their autoreply asks for 24 hours for a response, and am going to give them that. Will post back after ~12 hours (it already has been 12 hours since all this)...
Been a day - so much for "Instant to 30 minutes". Raised a dispute in PayPal, and placed an order unlock-now dot com - lets see how this goes.
Anyone disappointed with the ****ers at HTCSimUnlock dot com - Head to www dot unlock-now dot com - I got my unlock code over email in 9 minutes flat. I had to pay Euro 17.50 though, against the $13.95 that the HTCSimUnlock folks charge. But hey, what is the point of being cheap-and-wont-work?!!
I called the phone company to get the unlock key :S
I typed in the wrong IMEI the first time, and started a refund.
Sent in a second request, with the correct IMEI.
Both returned "unable to find" ... started the "refund" on both, to no avail. It's been a week.
I've tried contacting the company I bought the CC from (it's a Vanilla Prepaid) and they say they will take 50 DAYS to do a reversal!
I've gone from HTCSimUnlock.comm to SWREG, and if it's not resolved by Monday, I'll go to DigitalRiver. DRI doesn't want to lose good standing with Microsoft (which they could, if enough people complain.)
Avoid this company, they cheat people money for doing nothing.
I paid my money via Paypal for unlocking my HD2. 15 minutes later, they replied me that I need to pay additional money for an upgrade service. They want to charge me a total of over $30 for an HD2 unlock code, I refused of course.
I emailed to them, they never replied me. Instead, they just email me back with standard reply, and nothing about my refund. Been waiting for refund for one week without any trace. I raised a compliant to Paypal (luckily I used Paypal). I hope Paypal will help me getting back my money.
Brothers: Keep away from this cheating company. They are SCAM!!!
It took me over 3 WEEKS to get a refund, and then I had to get it through SWREG and NOT HTCUnlock.
Do not trust these robbing b*stards
I wish I had read this thread before I was fleeced by these robbing c*nts.
They sent me the usual 'deep search' at extra USD 14.99, I refused and went for a refund and they sent me an email stating that 'a refund has been provided' - of course, they haven't !
Fortunately, I paid by 'paypal' and have raised a case.
WHy are they not blacklisted by paypal?
On 15 November 2014 I went to the T-Mobile store at 4130 S New Braunfels Ave, Suite 101San Antonio, TX and ordered myself a Note Edge and my wife a iPhone 6 Gold 64 GB. I have been going to that store since the initial debacle I had when I joined T-Mobile a year ago over the phone. They had always been very courteous and professional towards me. During ordering, this is what I was told:
1. I would not be charged anything until I received a tracking number that the phone(s) had shipped.
2. The phones would ship independently once either one became available.
3. That I should receive both phones NLT 22nd of November, but could take up to 10 days.
The following Monday comes and I see a pending charge of $169.75 to my checking account for 'T-Mobile' upgrade. So I called T-Mobile and they told me that I should have received a tracking number and if not, I should receive it by COB that day. I was also told that my wife’s iPhone was on back order, which didn't make me happy, but did not surprise me as well. The next day I did not receive a tracking number so I stopped by the store that I had ordered them from and spoke with an assistant manager. She apologized profusely and told me that both my phones were on back order, that neither had shipped to me, and that I shouldn't a have been charged anything, pending or not. She could not give me an estimate of when my phones would ship and that I shouldn't have been charged anything. I was not happy when I left.
I waited 2 days and called T-Mobile again. This lady told me that the charge was not 'really' a charge as it was a 'pending' charge that T-Mobile does to ensure they have access to the funds, and that meant that my phone was in shipping, although she couldn't tell me which one it was. I told her that pending or not, the money was out of my account, so I didn't care what she called it. She promised me my phone was in shipping and I should receive a tracking number at any moment.
2 more days go by and I have heard nothing. I looked at my T-Mobile bill and notice that it had gone up $32.00 I immediately call them again, spoke with a customer loyalty person, and was told that $24 of that was for insurance on the phones that I DO NOT HAVE and the other $8 was for misc. charges. I promptly had her remove the insurance, as I did not request it, and although should couldn't exactly tell me what the $8 was for, she removed that as well. Now this representative told me that they didn't know when my phones would ship and couldn't explain why I had the money taken out of my account.
On the 21st I went back to the store to ask them why all of this had occurred and I had been lied to. There was a 30ish male assistant manager there and I had noticed him 'roughly' dealing with other customers in the past. I explained to him all that had happened and he told me that it couldn’t have happened at his store. Ok, I will admit at this point I was about to go nuclear. That's when this 'man' gets close to me and raises his hands saying, 'what do you want me to do for you? What do you want?' I told him that I wanted to know when my phones would ship, why they charged my account with no tracking number, and who authorized them to place charges on my account without my knowledge or approval. He then started to raise his voice, and knowing myself, this was only going to end with me getting escorted out of the store by local security. At this point, everyone was watching us, and I told him that this was not the last they were going to hear from me. And I very slowly walked out.
I will admit, I was beyond irrate. I sat in my car for a while, then called T-Mobile. I was immediately patched thru to 'customer loyalty' manager named ¬¬¬¬¬Monique. After I had told her everything that had happened, names, placed, dates and all of the lies, the profusely apologized and told me she would file a 'case' against the store. The also said they would start an investigation on who charged my account. When the conversation was over, she said that my note edge was in shipping and I would receive a tracking number in 24 hours. That she guaranteed it was in shipping and I would officially hear back from T-Mobile on the outcome of the investigations. This was about a 1 hour phone call.
48 hours later, no tracking number, no phone call, no nothing. I did receive a email stating that my wifes iPhone would ship between the 28 of November and the 13th of December. So why didn't I cancel everything by now? Believe me I wanted to...but if i canceled one of the phones, the both would be dropped, and I wanted very much for my wife to have her phone for Christmas. That is why.
On the way to work I decided to call them. Big mistake as it put me in a foul mood all day. This person told me that neither of my phones had shipped, couldn’t tell me when they would and again, couldn’t explain to me why the $169 had been taken from my account. I am sure there was a visible mushroom cloud coming from the cab of my truck at that point. I will not even bother with explaining the words that flowed from my mouth.
After work that day, I called ‘customer loyalty’ and this woman was very curt and to the point. There was no way for her to tell me when my phones would ship, she had never heard of Monique and there was no way for her to find out who she is because T-Mobile was just too large with to many call centers. She told me no investigations had been launched and none probably would not be. She said that if I had the money put back into my account, it would cancel both phones, and that they would only ship both when they were available together. I insisted that I be given the distract T-Mobiles email address and she refused to do so, instead she gave me this address:
Customer Relations
PO Box 37380
Albuquerque NM 87176-7380
This had to be done by snail mail and there is no other way. She stated continuously that there was nothing else she could do for me and ended the conversation.
I HAVE NEVER been treated this poorly, lied to this many times by any company in my 51 years of breathing oxygen. If it wasn’t for my wife’s Christmas Present I would have had them shove the phones and their service where even worms will not go. I just wanted to share my experience as I hope it helps others. After I pay the phones off, we will be going back to ATT. I initially left ATT because T-Mobile saved me $1200.00 a year and gave us many for features then ATT did. Now, I regret it. The frustration, the lies, and the aggravation is not worth it. How a company can legally work this way I will never know. If anyone could send me the email address of the distract manager of San Antonio for T-Mobile, I would greatly appreciate it. I had it once, but cannot find it now. Thank you.