Database Info

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

[INFO] Preordered at Expansys

Hi guys
I have placed a preorder at expansys. Based on your experiences buying from them, how is their service?
They say that they will not charge my credit card or ship the product when they have stock before they confirm with me. I hope they stick to this as if stock is very late to arrive then i might want to cancel the order

I bought my S730 from them when it released. Overall it was a good experience. I did not get charged until the phone was ready to ship and then it arrived quickly.
My only frustration was the lack of detailed information about when stock would arrive etc. I know they do not know too much from their distributors but still, any news would have been better than no news.
That might have changed as that was the last phone I bought from them. I missed the first wave of shipments and got on the wait list for round two which is when mine came through.

I pre-ordered my Diamond 2 fromm them when it came out and as "10332007" said above, they didn't have information about stocks. At the time I had paid by wire transfer, and when the stock status became "Available" I still didn't get any shipped notification until the phone would go "Out of stock" again and when I called they said they had a lot orders and that they were serving the earlier orders first, this was repeated 3 times then I called them and cancelled my order. They then transferred back my payment with no problem what so ever.
On another note, a freind of mine ordered his Desire HD a few months ago, and they shipped it fast. Though it was already available & not on pre-order.

thanks but..
Thanks guys for the feedback
but since the price was not yet available on their website when i pre-ordered, will they inform me of the final price when they get stock before they charge my card and ship
I might not like their price when they advertise it and might chose to go with another seller

[Q] Amazon.co.uk delivery?

Anyone received the transformer and keyboard bundle from Amazon.co.uk?
There were rumors that they will receive stock this week, but no news since.

i ordered it 31 March and still waiting.....i hope this week they will receive stock.

I had a chat with an amazon.co.uk rep yesterday asking about an updated availability date, after telling him that ASUS UK announced last week a very large quantity coming soon to Amazon and Ebuyer. The rep said that in their system they still have an availability date of the 1st of June. He also mentioned that the date shown on their website is the only date that should be considered by customers and that they don't endorse any other availability date announced by anyone, anywhere else. So unfortunately we can't do anything else than wait... It's a real pity as Amazon is the only online retailer delivering outside of UK at reasonable prices (Micro Anvika only accepts bank transfers in GBP and charges a small fortune for the shipping).

I placed my order with Amazon recently enough (24/4) but when word was coming out that just about every other retailer had stock I sent an e-mail to Amazon last Fri asking if they had any update on their expected delivery date. I also mentioned in my mail that Asus UK had said that Amazon were due to receive a shipment last week. The response I got was non-committal to say the least. Like many others, Amazon is my only real option for delivery to Ireland. Their response is below:
"Dear Colm,
Thank you for contacting Amazon.co.uk.
Further to your email, I apologise for the inconvenience caused.
However, I have checked our website and found that the item "Asus EeePad Transformer TF101 10.1 inch Tablet PC (nVidia Tegra2 1GHz, 1Gb, 16Gb eMMC, WLAN, BT, Android 3.0) with docking station and keyboard"is listed on our website that it will be released on June 1, 2011.
While we are confident that copies will be made available, we cannot provide more precise information about the fulfilment of the order. In light of this uncertainty, we will understand if you would prefer to cancel your order. As of yet we have made no changes.
However, please be assured that Amazon.co.uk will certainly keep trying to obtain this item for you and try to source it from wherever possible.
You may cancel un-dispatched items through Your Account, located at the top of any page of our website. Simply click on the link, enter your e-mail address and password, and click "Cancel items or orders". Here, you will be able to view your order history and cancel an order for any item that has not yet entered the dispatch process.
You would then receive an e-mail from us to confirm the cancellation.
I once again appreciate your patience and understanding in this matter.We are sorry that we haven't met that goal in this case and hope that you will give us another opportunity to prove the quality of our service to you in the future.
We hope that we have been of assistance. Thank you for shopping at Amazon.co.uk.
Warmest regards,"

Copypasta bulk for the win.
I was planning to order my TF from Amazon, but I'm thinking I might just save myself the hasstle and pick one up in PC World, if they ever stock the 32GB version.

I am thinking that Amazon.co.uk have to ship on June 1st or else lose practically all preorders they have received.
If you are going to postpone a dispatch date by that long then you would want to be fairly certain that
you are going to do things right the second time.
2 more weeks and we should have it on our doorsteps or the sh*t hits the fan for Amazon.
Place your bets

I see that now the pad only version is in stock on amazon.co.uk
So if you want pad only... get it while it lasts
I need to wait a little longer for the bundle. I am dissapointed by amazon on this order.

EE/DPD not accepting my proof of ID

Hey guys, I have upgraded my phone to S6 last Friday, delivery was today but the driver refused to give me the phone because I used a national id, as I am not British this is used just as regularly as a driving license here in UK.
I said fair enough, he doesn't know about it which can happen so I rang DPD and explained the situation and this is where the shock came in, they required me to have a BRITISH ID, with me not being British and not being a driver, how am I supposed to get a British ID and anyway, it's a discrimination from their side because it's a valid ID which you can use to travel across whole Europe, see here:
http://en.wikipedia.org/wiki/Slovak_identity_card
They refused to redeliver today or just refused to deliver in general so I had to speak with EE who after 2 hours and 30 minutes and me asking them to cancel the upgrade and give me a PAC code so I could leave them and only AFTER that they agreed to contact DPD, arrange a redelivery and put a note on for DPD to actually accept the ID.
Has this happened to anyone else? Can I ask for a compensation? I spent around £20 on a phone to DPD but I should get that refunded + my delivery chargers have been dropped, the only thing that's still annoying me is that if I haven't spent those 2 hours on the phone and asked them for my PAC code which is like a magic word for them, I am not sure how I would get my device and no one is going to give me 2 hours of my time back where I could've done some work.
The battle is not won yet though, delivery is rescheduled for tomorrow OR Wednesday, we'll see if I can finally get my hands on the device and they better have sent a working device.
TL;DR: DPD refused to deliver because I have a national id which they don't accept as a valid form of identity even though it's a legal document issued by Slovak government.

Passport ID
Hi ,
Same thing has happened to me last week Tuesday , I just couldn't believe it! I upgraded my phone from EE and dpd driver refused to handover the phones because I didn't have a British passport!! This surely can't be right and I'm so distressed with the whole situation , can't believe this is happening in this country! I have rang EE , they are trying to say it's not from them , that it has to do with DPD, fact is I plan taking this future cos this is discrimination. Can you please kindly uodate me what has happened as of now .

Current Shipping Dates? Weirdness

After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?

A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is

are they doing USPS? lots of people been getting delay on USPS shipment.

I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".

I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.

Over an hour later and I am #82 in line. Had to plug in the laptop!

Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.

So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.

Ordered from Google France on 15 Dec, shipped on 16, arrived today.