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Cancel order from expansys?!

Hello
Well, i suspected that the releasedate would slip then the phone was launched so I waited until it was actually IN stock before I ordered the phone, that was 27 decembre. Unfortunatly it ran out of stock until they had handled my order. Since then the release has - as all know - sliped a few days many times. Now I really need the phone (because of the GPS) and mailed expansys twice about delivery date and they havent replied to any of the mails
The phone is in stock in several other shops here in Sweden now and expansys says 6 days on their site, witch i really dont believe any more....... I gave my credit card number to expansys. Anyone know hove expansys handles if you want to cancel the order? Im very affraid they will bill my card and send the phone anyways since they dont care to respond to mail and I have newer had any success on calling theire phone number. Some advice?
Right now Im really pissed of - I payd extra and choose a english phone just to get it quicker and today I could have had a swedish version - instead Im sitting with nothing.
Best regards

They're really simple to cancel - I've done it twice now! I first order on the UK site in November, then reordered on the Spanish site when they were cheaper (and apparently) quicker, and then finally bought it in a shop in Barcelona...
Both times I just clicked the " Si desea ver sus datos adicionales, o reportar un retraso de entrega por favor envíenos un correo electrónico indicando su número de pedido" on the tracking.aspx page (that's in Spanish - it's the "Click here if you want more information"... link, and sent them an email saying:
"I'd like to cancel this order, as I've bought the phone elsewhere". The order ID is automatically in the Subject line of the email. Both times I got a mail back within 10 minutes confirming the order was cancelled and updating the tracking page showed that too.

i am sorry, guy above me, but i have to disagree about how "easy" it is to cancel with Expansys....
I had to call them numerous times at the Swedish number,,, it connects to their French warehouse...
Expansys sucks they push the date without any forewarning..... they were happy to take my bank transfer and keep it for over a month before i went ballistic and called them like a thousand times to get the order cancelled and the money transferred back to my account.
I ended up buying one from Devicewire a few weeks back and have been happy with it in my hands since 3 days after I ordered it.

I called Expansys in CA last week and canceled my order. It was easy and fast. I don't want to spend 800$ CAD for an unfinished product

Thanks for the replies!
I have now canceled my order on expansys and ordered it from another shop, hopefully i can get it on monday or tuesday. In my case they havent billed my credit card yet. If they dont confirm the canceling on monday I think I will have spam them with mail - at least someone will hopefully reply - so they cant say I didnt cancel the order.
Best regards and thanks again for the moral support!

I have no problem with expansys. I have placed order in 11/07 and still waiting. the reason they change dates is 1 HTC have not officially released phone. 2 the date you see on the website is for second shipment they have sold out their first shipment with have not com. But i know that the first shipment have 6xx phones in it and they back odder over 700 phones. If you have placed order like me in 07 you are on the first shipment. And if you will only pay $654.xx instead of 740.00. And if I head any questions for them naiver head any problems with them.

Not exactly accurate
What your suggesting is not exactly accurate. Expansys US brought in a tiny shipment early on -- well under 100 phones. Since then, they have pushed their delivery date back many times -- now it's at the end of march.
HTC has officially released the phone -- just not to Expansys. Some US e-tailers are already on their 4th shipment of the product.

Expansys is the worst website I have used so far. See my email to them below, which by they have ignored, and simply asked me if I want to cancel my order!! I was waiting for over a month and in the past few weeks their website was showing expected delivery in 1-2 days while in fact the expected delivery was on the 18th of february!!
The worst thing about such cases is that there is no EU Wide consumer protection organisation and if you have a complain you need to file it at the country of the retailer. In this case they have multiple websites but in fact they are based in the UK. Anyway I have filed a complain to the Greek consumer protection organization about this. Hopefully they will do something about this. If I was another retailer competing with expansys I would sue them since they are doing false advertising, and gaining unfair advantage by not using correct delivery dates.
------
Dear Sirs,
Please note that I will file an official complain to the EU consumer commissioner for false advertising on your part.
You have been
a)changing the expected delivery date since the day the product was launched
b)charging your customers for the product when you did not even have it stock.
c) you have been aware of the change of the delivery date for some time now and you have not changed it on your website to reflect the actual date. In the process luring customers to keep ordering from your website
based on the prospect of getting the product in 1 or 2 days while in fact stock is expected on the 18th of feb.
Please refer to the following EU Press Release related to the above complains.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/07/1915&format=HTML&aged=0&language=EN
And a QA related to the press release
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/07/572&format=HTML&aged=0&language=EN
Regards,

fyi Merimobiles :)

Got a email from Dec. 26 Sale (the Dock)
Merimobiles added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number xxxxxxxxxxx
Shipping status Shipped
Your order has shipped. (Order#: xxxx placed on 12/26/2010)
and
Label/Receipt Number:xxxxxxxxxxxxxxx
Service(s): Registered Mail™
Status: Foreign International Dispatch
Your item left BEIJING, CHINA PEOPLES REP on January 05, 2011. Information, if available, is updated periodically throughout the day. Please check again later.
Its on the way

+1. I received the same exact message. They probably did all the orders from the 26th in bulk.

not yet
I ordered the afternoon of the 26th. I haven't received an email from merimobiles yet.

What did you guys order the Malta unit? If so why no the Viewsonic which seems to be lower priced?

Dude-They are talking about the docking station, not the tablet.

Nothing for me yet.

also ordered on 26th, no shipping info yet sob..

Also ordered that night, no email, yet
Sent from my ADR6300 using XDA App

I ordered mine on the 26th -- got an "Your order has shipped" email on Jan. 6th
I get the impression that they are working through a backlog -- but you may want to contact them to get a status JIC

I ordered my dock on 1/5/2011, so I guess that I shouldn't expect anything soon.
It looks as if they are using drop shipping for the docks. They must wait until they get enough orders to get a volume discount from the supplier. Then the supplier ships them to the individual buyer. They don't even touch the docks, but handle the sale and make a profit.

I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.

gksmith said:
I'm with the group who got emails for the 26th. I wonder where they are now. I keep hoping to see another update.
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Click to collapse
I order on the 27th not email received yet...

Merimobiles.com Customer Service?
... or the lack of?
I ordered mine dock on 1/3/11, order was processed and my card was charged on 1/5/11; got 2 emails to confirm that.
Since then, two + weeks later, their web site states: Order Processing(?)
No response to two of my emails, no one picks up their phone, goes to VM rightaway and no calls back from them.
Was anybody able to speak to a live person there or gotten a response to their emails?

I am sorry to hear about everyone's troubles with receiving the dock. It sucks when you pay for something and then having to wait for what seems like forever.
If you guys get tired of waiting for the one you've already paid for from this company, there are a couple of guys in the gTab forums that have ordered in bulk and are sitting on some right now. And, at least one of them ships the same day he gets the payment.
Just thought this was worth mentioning.

I paid for 2 through it2steve yesterday and he send tracking number very quickly. I think we're both in the DFW area so maybe I'll get them tomorrow?

Same here. He's quick and helpful.

I ordered 1 from it2steve yesterday, i have a tracking # today and should have by Saturday if not sooner.

I ordered 2 docks from MeriMobiles on the 26th of December as well. I sent them an e-mail last week for an update and finally received a response today. I also finally received a tracking number that the package was shipped on the 15th but that it could take 10 - 14 days to receive.
I wonder how much business this company has lost due to its lousy customer service. I was going to file a dispute with Paypal if I hadn't heard something by tomorrow.

ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.

sixvoltsystem said:
ordered mine on the 26th I haven't seen anything They sure took my money fast though lol.
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Click to collapse
Well I'll be...they just sent me the e-mail that it is on its way, their ears must have been burning.

[INFO] Preordered at Expansys

Hi guys
I have placed a preorder at expansys. Based on your experiences buying from them, how is their service?
They say that they will not charge my credit card or ship the product when they have stock before they confirm with me. I hope they stick to this as if stock is very late to arrive then i might want to cancel the order

I bought my S730 from them when it released. Overall it was a good experience. I did not get charged until the phone was ready to ship and then it arrived quickly.
My only frustration was the lack of detailed information about when stock would arrive etc. I know they do not know too much from their distributors but still, any news would have been better than no news.
That might have changed as that was the last phone I bought from them. I missed the first wave of shipments and got on the wait list for round two which is when mine came through.

I pre-ordered my Diamond 2 fromm them when it came out and as "10332007" said above, they didn't have information about stocks. At the time I had paid by wire transfer, and when the stock status became "Available" I still didn't get any shipped notification until the phone would go "Out of stock" again and when I called they said they had a lot orders and that they were serving the earlier orders first, this was repeated 3 times then I called them and cancelled my order. They then transferred back my payment with no problem what so ever.
On another note, a freind of mine ordered his Desire HD a few months ago, and they shipped it fast. Though it was already available & not on pre-order.

thanks but..
Thanks guys for the feedback
but since the price was not yet available on their website when i pre-ordered, will they inform me of the final price when they get stock before they charge my card and ship
I might not like their price when they advertise it and might chose to go with another seller

[Q] Ordering a Nexus 5 outside US using US Debit Card & Shipping to my Relative?

I've already succeeded ordering the Nexus 5 16gb, but cancelled it because it won't reach the time before my auntie comes back here in my country, so I ordered the 32gb instead.
a.) I'm originally from the US, on vacation outside the US
b.) Mom and Dad's Credit/Debit Card Visa Issued in America
c.) I assigned the shipping at my Auntie's house
d.) Auntie's going here in my country this 23th (My Birthday, Best Gift I could ever have..)
#1 First time I ordered
-Nexus 16gb, Est. Dec. 13 (then was moved to Dec. 20) cancelled that order. *Has not shipped yet prior to cancelling*
#2 This time
-Nexus 32gb, Est. Dec. 11 (hopefully doesn't get pushed back) waiting *Awaiting Shipment & Charge*
Now my question is:
-I've checked my Google Wallet Account and went into settings, and noticed that my Mom's Debit Card was presented with my Auntie's Name on a preview picture? Will this terminate my order by any means because of the card not belonging to the person's shipping address? (Debit Card belongs to my Parents, but the address it shipped to my Auntie) Will there be a problem with this? *Really hope my order doesn't get rejected because of that*
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.

zhypher_23 said:
Extra Sidekick Question:
-I cancelled my Nexus 5 16GB order on Google Play, but in the bank statement, the Nexus 5 16GB charge+shipping+tax fee is still Pending? I've cancelled the order already, should I contact my parent's bank to inform them about this cancellation or will Google be the ones themselves to remove the pending status?
Anyways, thanks everybody really appreciate your help and future answers.
Click to expand...
Click to collapse
To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.

PaisanNYC said:
To answer your Extra Sidekick Question,
The pending charge is just that. It will drop off automatically if the merchant does not notify the 3rd party payment processor that the order is confirmed. I cancelled a few orders in the last two years and have had this happen. So don't worry about it. It will disappear soon. Usually 3-6 days after order cacellation.
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Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.

zhypher_23 said:
Thanks Paisan, I'm relieved now that the Pending Charge disappeared. Can I ask you for some help again if you don't mind?
-I cancelled the Black 16GB and instead ordered the Nexus 5 32GB Black Variant instead, it's written in my Google Play Order Receipt *No Email Shipment Verification Yet :[* that the Order (Ordered it on Dec. 6) "Leaves warehouse at Dec. 11" <<< Does this statement mean that it will ship as stated Dec. 11? Cause my aunt is going back here to Philippines on the 21th (I chose 3-5 business days shipment $9.99/Aunt lives in CA *should the shipment be fast since she lives in CA?) and I could use her transportation instead of using a freight forwarder saving me some money shipment and a lot less worry, really hope soon the transaction gets charged to guarantee a sure buy.
*Used Parents US Debit Card
*Shipped to Aunt's House
*Inserted Billing+Shipping Address of my Auntie (Will this affect the transaction even though the CC Billing Address is in another city of CA Aunt Address > Esco CC Billing Addres > San Diego)
Sorry for asking too much, kinda worries me that time is ticking and approaching that my aunt flight is just around the corner, and I'll be very busy in next coming days so I won't be able to touch the computer/internet for about less than a week, anyways, Thanks for helping.
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Click to collapse
It's hard to say. When my N5 shipped, it shipped almost a week before the stated date. But just know that it is not Google who warehouses, packs, and ships the phone. It is a third-party subsidiary owned by UPS, called UPS Supply Chain Solutions (UPS-SCS). Google just handles the administrative part of it. Similar to what Amazon does. You may see alot of items "Sold by so and so but fufilled by Amazon." The so and so person owns the product but Amazon warehouses, packs, and ships those items for them.
Based on past experience and posts on this forum, noone can truly trust the estimated ship date. The Nexus 4 launch last year was way more evident. Myself and thousands of others were told it would be shipped and delivered in 3-5 days. Five weeks later I finally received it. I have read forum posts on here of people having their phones ship a week or more after the estimated ship date. It is hit or miss. And many people blame Google, not knowing the shipping logistics, but honestly it falls in the lap of UPS-SCS.
Regarding the question of the credit card address... If you had the billing address and shipping address separate in Google Checkout, then it "should" go through. Most banks just want the billing address and phone # to match. Again, with the N4 and the Nexus charging orb, i was able to successfully have them shipped as a gift to a girlfriend's address 40 miles away, but charged to the debit card assigned to my home address (my bank is Chase).
Honestly, IMO, if time were such a constraint like this, regardless of stated shipping dates, I would have opted for at least the 2 Day shipping for a few dollars more.
I am sorry I couldn't help more, but I hope some of this long post made sense LOL

Current Shipping Dates? Weirdness

After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?

A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is

are they doing USPS? lots of people been getting delay on USPS shipment.

I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".

I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.

Over an hour later and I am #82 in line. Had to plug in the laptop!

Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.

So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.

Ordered from Google France on 15 Dec, shipped on 16, arrived today.