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Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
nayga73 said:
Hi ya guys,i'm not really one to bump my gums about network providers,but felt i had to put hand to keyboard and have a little rant about the shabby way tmobile have dealt with me.I upgraded last year (Feb 07) to an mda vario and my partner upgraded to a nokia7373,we have two lines on the account,my plan is flext 35,my partner has a discounted line rental where she used to only pay £3.99 a month,we said to the sales rep that make sure my partners line still qualifies for the discount,upon which we were told," fine,not a problem".it was only in april 07 that i noticed my partners line rental was £13.99 a month not £3.99.I called t mobile,explained the situation to them,and was basically told "tough,you need to go back to the shop were you got the upgrade".you see i was visiting my cancer ridden father at the time,who happens to live a 5 1/2 hour drive away,so as u can see this was not feasible.From that moment i thought aint no way will i be renewing any contract with these tossers!!!To add insult to injury,every time i connected my vario at home to my wireless network,i was being charged for it,only a couple of pounds a month because i dont use my vario at home very often.Last month i phoned them and explained this to them so they only refunded last months mobile data charges.my contract is due for renewal 09/02/08 and i have phoned their customer services to see if we can come to some arrangement in the respect that i could at least try and recoup some of my losses.Over the last year they have blatantly ripped me off to the tune of £120 in line rental and about £25 mobile data.I spoke to another customer service rep 2day and asked them that the only way i was going to renew my contract was if they put my partners line rental back down to what it was and i wanted my same flext 35 tariff plus web n walk plus and a free vario 3(Kaiser) all for £27.50 a month.obviously they said no which has prompted me to write this thread.I really feel peed off with them because we've been with them for 6 years,and feel they have no idea what customer loyalty means!!!!I may phone back and speak to another numpty in customer services to see if i can get what i want but as i say the chances are very slim!!!what they did offer me tho was a free Samsung F250 for my partner(bag of nails phone) but i would have to pay £100 for my vario 3 and would get no discount on my line rental.Is dis shabby or is dis shabbby!!!!
Also if ne 1 could give me sum advice on how to deal with arseholes,it would be gratefully received,thanks
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I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
I'd like to relate a good experience I had with T-Mob Customer Services last week. I had upgraded to a MDA Vario III in November, on Flext20. With my new toy I was incurring significant data downloads so I upgraded to the Web'n'walk package over the phone in December. When my January bill came, I found they'd not applied the Web'n'walk option and had charged me over £100 for just my data. I called and they couldn't find a record of my original call to upgrade to WnW on their system. I didn't have any evidence of this either - just a vague recollection of speaking to a lady about it sometime after I'd got the new phone.
However, the chap on the phone told me to hold - for about 5 mins - then came back on and said that as a goodwill gesture, they would credit off all £100 of the data charges and fix the WnW subscription too. I said thanks very much and rang off before he changed his mind...
bydandie said:
I understand where you're coming from, although I think playing devil's advocate I would make a few points:
The comment about having to go back to the store, whilst unhelpful given your circumstances, is no different from that provided by Voda or O2 in my experience. The deal was made with a manager in a store, who should be able to verify this. If you the agreement in writing, then great but otherwise without proof you're relying on goodwill and a good memory.
The second question I'd ask is have you spoken to retentions about this? They are the only people who have any power in any telco. I'd recommend you start by asking for your PAC code, and keep calm. The other person won't help you if you're emotional. Bear in mind that it may take a couple of people until you get someone sympathetic (Or with a sales target to reach) so stay calm and if needs be take the PAC code and call back in a couple of days.
But please realise that call centre people have personal problems too and different personalities. You are nothing but a stat to them, not meant in a bad way, but stay calm and you will get more.
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i welcome your comments greatly,the thing is i HAVE been totally calm with them,not raised my voice once with them,i work in retail so i know the script when it comes to complaining etc..but seems everytime i call them i always end up getiing someone who hasnt the authority to do anything!!!
you need to talk to tradeing standands they will help you. also every time you call them ask for they name..
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
wizardragon said:
The general standard of customer care from mobile companies in the UK is dire.
I cancelled at the end of my contract as the service was crap, and a few times during the year I had been hit with bills for unsolicited text messages.
WITH TMOBILE.
During the year they change the billing date, and they took a full months line rental covering the period after I cancelled. When I called them to see why - they told me that although they had issued a cancellation number, it had been done by email so it did not count, and my account was still not cancelled.
It took two hours of hanging on the phone to get it ended - and it was just not worth the hassle to get the extra 12 quid they took back.
With a previous account they had overcharged me by about a hundred quid, so I stopped the direct debit and asked them to fix it. It took about 40 calls until i got a customer service rep who had a clue. when i told him how many times I had called - he said he found it difficult to believe and could check. He found 26 calls that had been ignored - and when I said I had called far more often he admitted some people would just not log the call.
I asked to have my account ended (as it matched with the introduction of fees for 0800 numbers) and he did so and there was a tenner I still owed - which he waived.
However, the following year a credit card application was declined and when I got a credit report to see why - it showed arrears on my mobile bill.
WITH ORANGE.
"Your data allowance is provided free - so although we are unable to provide data currently - it was free so we don't need to credit you" (When they sold me a phone when they started 3G badly).
----
CS:- "Your phone has nothing to do with us - look at the phone - whose name is on it"
ME "It says Orange and has an Orange square"
CS:- "No your problem is with the manufacturer - their name is on the phone - and you need to keep paying us line rental while they repair it as its your problem not ours unless you take out our (whatever they call cover plan)"
----
Every CS rep said the same, then one at night said something implying he had net access.
I told him the site for trading standards and to check who was responsible for the phone.
CS:- "Hey - you are right - what we were trained to say is entirely dodgy - I need to report this to my manager in the morning and they will get back to you"
Still waiting two years on.
----
CS:- "yes the phone wont work with bluetooth until it has a software upgrade - its a security feature"
----
CS:- "Sorry our phone helpers can't get that phone to work either - you need to call the manufacturer"
----
CS in shop:- "A phone cannot possibly put someone else's number onto a text message"
ME:- "Text me"
Her text arrived from the "China Sea Chinese Takeaway" (a landline).
CS in shop "Well, its only a minor problem and you are obviously still receiving the texts."
ME:- "Yes but you should see what happens when that number then calls"
CS in shop calls me and it works fine as there never was a problem with calls.
CS mobile number appears on a series of cards offering sexual services in phone boxes.
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and i thought i had it bad!!!!well heres's an update to the situation.........
Finally got to spoke to somebody with some authority on thursday afternoon (31/01/08)and i must say the gentleman was pretty clued up!at first he wasn't having any of it,he basically tried to give me the usual company spiel,offering apologies etc etc...When i told him i had made a complaint 2 weeks previous,and my reason for phoning was to find out the outcome,his attitude clearly changed.I was put on hold for a couple of mins,and he came back and said rather sheepishly that my complaint had not gone any further than i had left it 2 weeks previously.I was livid,i thought i was gonna blow,but maintained my decorum throughout.I said that i was going to have to take the matter further and speak to OFT(Office of Fair Trading)but he said not to do that as he said he had an offer i couldnt refuse.He offered me a free MDA Vario 3,my flext 35 plan down to £30 a month,with the £180 credit,and web n walk plus for free,all on a 12 month term.I obviously wanted more,but thought at the end of the day he could have offered me JACK DO DO!!!So sometimes it does pay to complain!!!!albeit rather calmly!!!!
i always wanted the Vario 3,but gutted now as i have only just realised all the problems about the drivers for the graphics hardware!!??!!Sod's law or what??????
what a winging twat you are if i got you on the phone i would have said got stop winging you looser your never happy are you what did u want free line rental forever aswell:
maybe he just wanted what was owed toh im, not hars is it, 14 a month is definitely not 4 a month
they will have looked into the data charges and he probably will have done it ive seen it all the time when they say they didnt do the usage and they did and if he was so bothered about the discount he would have gone to the shop to swort it instead of winging hes complaning about the customer services but how do they know he should have kept the discount he could have just been making it up
i dont know how good a deal you really got. around 15 months ago i got a kasier, and 18 month flext35 + web and walk for £35 a month, and the phone was free.. id been with tmobile for a year previously, but it seemed like a fair deal, especially given how new the phone was at the time.
i dont think ive ever had to pay for a pda phone on a contract, they've always managed to bring them down to free if you're willing to take the 18month contracts and complain a bit.
Well more shabbiness from the great t-mobile!I sent my phone in for repair 24/01/09 and have only received it 2day,with a rather annoying letter attached to it saying that my phone has not been repaired due to me unlocking the phone and the phone not having the operator software originally installed on the phone!I had phoned them on Wednesday afternoon to find out why they've had my phone so long and was told that they were waiting for a part for the joystick (d-pad) their words not mine,they assured me my phone wpould be with me friday.So imagine my dismay when i get the phone and see the paperwork attached to it which clearly states that this phone would not be repaired dated 17/02/09,i phoned on wednesday (18th), so how come the CSA didnt tell me that there was a problem with repairing it?
Also i had left my 8 gig sd card in the phone,which has mysteriously disappeared along with my stylus.
I'm gonna phone them in the morning,but would like to know where i stand legally with these morons.
PS.I am no longer under the jurisdiction of ANY UK law or Act or statute,meaning if i get the runaround from tmobile,i can legally bill them for wasting my time,my fee currently starts at £500 per hour.All this is 100% above board!
N E 1 interested in becoming free,just pm me!
Also @ Gibb,yes i may be whinging twat,but a free whinging twat that is not bound by ANY government,that does not pay tax in any form,but can still claim for state handouts,legally!
On the 9th of this month i took out a contract on t-mobile, i took the contract out at a tmobile store and at the time said if i had any problems with the phone if i wanted to cancel the contract if i could bring the device in within 14 days and cancel the informed me i could.
About 9 days later and due to poor battery life of the phone and basic coverage problem i rang up the tmobile store and said can i bring the phone in to cancel they informed me that i couldn't do it in store and would have to ring tmobile which i did and to make sure the store was telling the truth.
Later I then rang tmobile and they informed that they could cancel the phone because i didnt like it and that they would send out a silver bag and it would be with me within 2 working days.
2 working days later i rang up and said i hadn't received the silver bag and was wondering where it was as i wanted to return the phone i was then informed that actually it can take upto 5 days and i would have to wait.
Anyway the very next day the silver bag appeared and i posted the phone back to tmobile like a good customer and went away on my holiday over the 22-24 of this month.
I returned home today to find another silver bag on my door step, i then rang tmobile, i told them i had received another silver bag and just making sure that i returned it in the correct one.
The women then informed me that the 14 days cancelation period didnt count at tmobile stores and that i couldn't cancel the contract at all and she would try to find my phone and post it back to me whilst she was doing this she informed me the other people i talked to where muppets.
At that point i informed her i had been told by 4/5 tmobile members of staff both in the store and at the call center that i could in fact cancel and that i wanted to speak to a manager to make sure what your telling me is correct.
I then got in contact with a manager about 6 hours ago he informed me that 14 day cancellation doesn't count if you buy a phone in a tmobile store and that basically i was stuffed and would have to wait for them to post my mobile back and then talk to the store and hope they would cancel it.
I then informed him that basically i didn't want to do that i wanted my contract canceling and i will not take out another tmobile contract and when my current one runs out i want to cancel that.
After a argument where i was saying i have no phone and you want me to wait till you find it and post it back then i can talk to the store, i said plus the reception in my work place is crap as well at which point he said o now thats a different matter.
He then informed me he would contact the store and ill get a ring when he comes on shift at 6pm. He then asked if they did a check of my postcode in store i told them they hadn't and i would have to wait and hear tomorrow.
I am just wondering what do i do, what are my rights and can i cancel within 14 days.
Sorry about the gramma and spelling but after driving for 6 hours and being on the phone with tmobile for the last hour im really tired.
Long and the short of it, is that yes, you do have a cancellation period for this contract. It may be that the Store need to handle the cancellation, rather than the call centre, but ultimately if you're unhappy, then the store should have resolved this for you.
I'd suggest walking into the store, and asking to speak to the manager... explain whats happened, and demand he resolve this for you.
If you dont get a result from the store, then there are always ombudsmen who can step in and help once they've failed to uphold their end.
On 15 November 2014 I went to the T-Mobile store at 4130 S New Braunfels Ave, Suite 101San Antonio, TX and ordered myself a Note Edge and my wife a iPhone 6 Gold 64 GB. I have been going to that store since the initial debacle I had when I joined T-Mobile a year ago over the phone. They had always been very courteous and professional towards me. During ordering, this is what I was told:
1. I would not be charged anything until I received a tracking number that the phone(s) had shipped.
2. The phones would ship independently once either one became available.
3. That I should receive both phones NLT 22nd of November, but could take up to 10 days.
The following Monday comes and I see a pending charge of $169.75 to my checking account for 'T-Mobile' upgrade. So I called T-Mobile and they told me that I should have received a tracking number and if not, I should receive it by COB that day. I was also told that my wife’s iPhone was on back order, which didn't make me happy, but did not surprise me as well. The next day I did not receive a tracking number so I stopped by the store that I had ordered them from and spoke with an assistant manager. She apologized profusely and told me that both my phones were on back order, that neither had shipped to me, and that I shouldn't a have been charged anything, pending or not. She could not give me an estimate of when my phones would ship and that I shouldn't have been charged anything. I was not happy when I left.
I waited 2 days and called T-Mobile again. This lady told me that the charge was not 'really' a charge as it was a 'pending' charge that T-Mobile does to ensure they have access to the funds, and that meant that my phone was in shipping, although she couldn't tell me which one it was. I told her that pending or not, the money was out of my account, so I didn't care what she called it. She promised me my phone was in shipping and I should receive a tracking number at any moment.
2 more days go by and I have heard nothing. I looked at my T-Mobile bill and notice that it had gone up $32.00 I immediately call them again, spoke with a customer loyalty person, and was told that $24 of that was for insurance on the phones that I DO NOT HAVE and the other $8 was for misc. charges. I promptly had her remove the insurance, as I did not request it, and although should couldn't exactly tell me what the $8 was for, she removed that as well. Now this representative told me that they didn't know when my phones would ship and couldn't explain why I had the money taken out of my account.
On the 21st I went back to the store to ask them why all of this had occurred and I had been lied to. There was a 30ish male assistant manager there and I had noticed him 'roughly' dealing with other customers in the past. I explained to him all that had happened and he told me that it couldn’t have happened at his store. Ok, I will admit at this point I was about to go nuclear. That's when this 'man' gets close to me and raises his hands saying, 'what do you want me to do for you? What do you want?' I told him that I wanted to know when my phones would ship, why they charged my account with no tracking number, and who authorized them to place charges on my account without my knowledge or approval. He then started to raise his voice, and knowing myself, this was only going to end with me getting escorted out of the store by local security. At this point, everyone was watching us, and I told him that this was not the last they were going to hear from me. And I very slowly walked out.
I will admit, I was beyond irrate. I sat in my car for a while, then called T-Mobile. I was immediately patched thru to 'customer loyalty' manager named ¬¬¬¬¬Monique. After I had told her everything that had happened, names, placed, dates and all of the lies, the profusely apologized and told me she would file a 'case' against the store. The also said they would start an investigation on who charged my account. When the conversation was over, she said that my note edge was in shipping and I would receive a tracking number in 24 hours. That she guaranteed it was in shipping and I would officially hear back from T-Mobile on the outcome of the investigations. This was about a 1 hour phone call.
48 hours later, no tracking number, no phone call, no nothing. I did receive a email stating that my wifes iPhone would ship between the 28 of November and the 13th of December. So why didn't I cancel everything by now? Believe me I wanted to...but if i canceled one of the phones, the both would be dropped, and I wanted very much for my wife to have her phone for Christmas. That is why.
On the way to work I decided to call them. Big mistake as it put me in a foul mood all day. This person told me that neither of my phones had shipped, couldn’t tell me when they would and again, couldn’t explain to me why the $169 had been taken from my account. I am sure there was a visible mushroom cloud coming from the cab of my truck at that point. I will not even bother with explaining the words that flowed from my mouth.
After work that day, I called ‘customer loyalty’ and this woman was very curt and to the point. There was no way for her to tell me when my phones would ship, she had never heard of Monique and there was no way for her to find out who she is because T-Mobile was just too large with to many call centers. She told me no investigations had been launched and none probably would not be. She said that if I had the money put back into my account, it would cancel both phones, and that they would only ship both when they were available together. I insisted that I be given the distract T-Mobiles email address and she refused to do so, instead she gave me this address:
Customer Relations
PO Box 37380
Albuquerque NM 87176-7380
This had to be done by snail mail and there is no other way. She stated continuously that there was nothing else she could do for me and ended the conversation.
I HAVE NEVER been treated this poorly, lied to this many times by any company in my 51 years of breathing oxygen. If it wasn’t for my wife’s Christmas Present I would have had them shove the phones and their service where even worms will not go. I just wanted to share my experience as I hope it helps others. After I pay the phones off, we will be going back to ATT. I initially left ATT because T-Mobile saved me $1200.00 a year and gave us many for features then ATT did. Now, I regret it. The frustration, the lies, and the aggravation is not worth it. How a company can legally work this way I will never know. If anyone could send me the email address of the distract manager of San Antonio for T-Mobile, I would greatly appreciate it. I had it once, but cannot find it now. Thank you.
So my brother in law is trying to buy 2 Google pixels from the store. He first tried last night after signing up for Google finance. He was approved but was getting a message that the card was declined when trying to put the order though. He wasn't sure what was going on so he tried a few more times with no luck. This morning he called synchrony and it appears the reason was because his credit limit was too low so he had it increase and though he was in the clear to order again. But when he went to select the pixel it was grayed out and it said under it that limit reached. Has anybody experience this? Under his order history shows 5 cancelled orders. It appears there is a 10 device limit for purchases of same device. Google just tells him give it 24-48 hours and try ordering again. Has anybody gotten this message and truly know how long before it is removed and the device can be purchased again? Thanks
Sent from my Pixel XL using Tapatalk
Synchrony and Google need to get their stuff together when it comes to the financing aspect of the Google Store. I purchased my first Pixel through the Google Fi page as I wanted to try out the service, that whole experience went super smoothly and even though the phone was a pre-order at that point I got it earlier than they told me. Got the phone loved it but wasn't all that impressed with the Google Fi pricing model after my wife had the phone for a week and I saw what data was actually going to cost me. So I switched over to T-Mobile, paid off the remainder of the Pixel because Google Fi financing only works if you're on the Google Fi plan and called it a day. Then I decided I was going to get two more Pixels and activate them on T-Mobile, which of course doesn't sell the Pixel, so I ordered them through the Google Store. I chose the 24 month financing, and everything seemed fine, although they were backordered, and I was given a shipping date in the not too distant future. Fast forward and I get an email in the middle of the night from Google telling me there is a problem with the order and I need to contact them. So the next morning I call and they tell me the email was a glitch in their system and several people have been calling them even though nothing is wrong with any of their orders. Satisfied I wait patiently for the two Pixels to ship, only to get another email overnight within a week of when they were supposed to ship. This time they tell me my order has been cancelled. I was shocked as I didn't cancel my order so I called in the morning to find out what had happened. Google tells me there is a problem with my Synchrony account that caused my order to be cancelled. When I asked why I wasn't contacted before they cancelled the order they couldn't come up with any kind of answer, but instead kept telling me I would have to contact Synchrony to resolve the issue. They then transferred me to Synchrony who of course tells me they can't see any problem with my account and are unsure why my order was cancelled. So I spent the morning going back and forth between the two and my issue was 'escalated' by Google and I was told to wait for them to email me. Fast forward 24 hours and I'm done with their games and call Synchrony again and make them look very carefully at my account and suddenly, oh yes we need you to verify your address, which I do and they assure me the account is in good standing. At this point I assume Google will just tell me I'm screwed and to re-order putting myself even further behind in the queue for a backordered Pixel. So I go back online and just order two more Pixels. Amazingly for this order the ship date was the same as my now cancelled order and they ended up shipping a day sooner than that. And the ultimate bit of irony was days after I place the new order I get an email from Google apologizing and telling me there was nothing they could do to reinstate my original order, I would have to place a new order. So in the end it all worked out and I didn't end up waiting any longer than I originally thought I would but the whole Synchrony/Google Store finance system is a mess. If you have a problem they'll just point fingers at each other until you get mad and start yelling at people, 'escalate' your issue and most likely in the end do little to help you.
Hi all
Anyone pre-ordered from CW yet?
what did you get and when do you think it will be shipped
Cannot remember if last year they were OK or not at shipping them ahead of others
Also are there some freebies with these orders?
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!
Ordered instore at CPW inside Curry's Bolton today. Black S8 (SimFree). Took 10 mins, collect from store on the 20th & get a free Samsung speaker
Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!
scgf said:
Same. Ordered instore in Market Harborough CPW for delivery to store on 20th. The free Samsung speaker looks rather nice and is waterproof to match the phone. I'll be using that in my bathroom. They had both S8 models to play with - full working units, not dummies. Very nice indeed! Went for the S8 - it's plenty big enough!
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Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...
Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.
comicbookguy72 said:
Scary how much smaller it is than my 6P and how little bezel there is! Still almost went for the plus tho...
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Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.
scgf said:
Indeed. I was amazed at how the plus just doesn't look huge as I imagined it would. I wasn't actually intending to order - I bought a Google Pixel a week ago but was very disappointed as the lens flare I got in several photos over the weekend. CPW accepted the return and I paid the extra for the S8. Now having to use my old Nexus 5 for a couple of weeks.
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Good to know the returns policy works. Just hope rooting is possible and the custom rom scene is good enough on the S8. (had Nexus devices since the GNex & really going to miss crack flashing).....
I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.
scgf said:
I had a Galaxy S7 before the Pixel. I didn't do any custom roms or anything, but did flash firmware on a couple of occasions. TouchWiz (or whatever they call it now) is not an issue any more - I put Nova Launcher on it and to me it looks just like stock Android. The photos I took on the S7 pleased me more than those I took on the Pixel, so I have high hopes for the tweaked camera algorithms on the S8.
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It's actually not the same sensor either ,it's the same specs but a new one that no other phone uses. I'm sure it will be better in many scenarios with the improved processing and new features and will probably knock the Pixel from 1st place on dxomark. I can't wait to do some testing once I get it.
I can't wait for the 20th and my new phone! I pre-ordered it from CPW on Saturday.
ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
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I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!
ewokuk said:
I tried to pre-order....THREE times. First time, 2 hours later got an email back saying they could not proceed and had cancelled the order (no epxlanation). Second time got an email back an hour later saying they had cancelled it again, due to an "information mismatch". Rang them up to find out what the hell they were playing at, got through to sales who couldnt tell me why they had cancelled it so they passed me on to the "web team", who couldnt tell me anything at all, and passed me on to customer services.....who cut me off. I tried one final time to order it, this time got a reply an hour later again saying that it had been cancelled again, due to me failing a credit check, and telling me to check with the network I had selected......I had not selected any network since I was buying the handset only, there was no requirement for any kind of credit check, and if they HAD done a credit check then it would have come back as perfect. At this point I went to John Lewis website instead and ordered it fine first time. I will lose the crappy £99 speaker that was gonna go straight on ebay anyway, but it'll be worth it not to have to deal with the CPW muppets ever again.
I wasn't sure who to go with as I wanted to make sure delivery was on 20th since I will be at home that day and I figured CPW would have the most stock plus the free speaker. But then they will probably also have the most orders. John Lewis isn't a place people would normally think of buying a mobile from (I was surprised to even see it listed!) so I'm hoping they have enough stock and reliable enough delivery to get it to me on time. My order confirmation shows the delivery date, the CPW confirmation only said "current" delivery date which didn't sound very definite to me!
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On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier
scgf said:
I've had this from Carphone Warehouse several times in the past. I can almost guarantee that if I order anything online from them the payment will be rejected and I will have to contact them, then my bank to get it sorted. I don't know what they do, but I never have issues like this with any other company. When I check my credit reference no search is visible from them and, as you say, there is no reason to refer to a credit reference to buy a phone SIM free!
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I had the same issue - got an email later saying card didnt go thru - had to call bank and them to sort it out - annoying - but still better than the crap samsung website service
tim2london said:
On the Samsung website (btw - how come you didnt ordered it form there?) when i placed my initial order (which was cancelled by some idiot CS guy) it was saying deliver from 19th - but when i tried to order again yesterday - it was saying deliver by 28th April !?>! - in the end their stupid webpage didnt work so i gave up and gone with CW who say delivered by 21st ....i went for collect in store since i am never in one place to wait for the courier
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I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.
ewokuk said:
I didnt order from Samsung because when I went there to check on Sat, it was saying deliver by 28th and didn't even mention getting it earlier via pre-order so I assume they had already sold out of the pre-order ones. I think years ago when I was going to pre-order something from Samsung it turned out that they didn't have enough stock to fill it, and other places like CPW did, so I ended up having to cancel it and get it elsewhere to avoid delays. You would think Samsung themselves would have the most stock but that wasn't the case back then so i haven't ordered direct from them since.
CPW are clearly too incompetent to get their own website to work properly, and too incompetent to be able to deal with it when it doesn't work, so hopefully John Lewis can deliver instead.
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On JL website - they only have S8+?
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Depends what you want. I'd much rather have the speaker than a VR headset or a memory card!
I'm not sure the UK is getting screwed - the S8 launches here at the same time as the States. There are many countries that don't see phone releases until much later after launch. We generally get them pretty quickly.
tim2london said:
On JL website - they only have S8+?
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I thought they had both but I have ordered the + anyway.
---------- Post added at 13:18 ---------- Previous post was at 13:17 ----------
FoneFreak786 said:
I like you guys LOVE the phone and want to upgrade. 2 things have stopped me, 1 = is what the battery life is going to be like, 2 = and most importantly is because UK is getting screwed again with crap deals, US are getting memory or VR etc and silver colors etc, UK are not getting anything other then maybe insurance or £50 speaker which not all of us want.
Slowly tempted to wait for better deals but look forward to your reviews, Enjoy your new slick phones!!
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Yup battery life worries me too but I have not found another device that I would be willing to go for and my S5 is getting on a bit so I need to upgrade.
UK being screwed is nothing new. We get screwed on price and screwed on deals for just about everything. Now they are using brexit as an excuse to stick the prices up on everything when we were already paying far more than the exchange rate says we should have been paying in the first place! They have all just spotted an opportunity to increase their profits by a big chunk and hide it as being brexit. And Samsung themselves can keep whacking up prices all over the world because they dont really have any serious competition at the top end, otherwise they wouldn't be able to.
XxSPARC0xX said:
Ordered mine on Launch 10 mins after the Live Announcement ended from CPW in Currys in York. Got a Black S8 + Free Wireless Speaker and a free £50 Currys/PCWorld Gift Card to use within 6 months. Delivery to store on 20th April.
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arrgh how did u managed to get extra 50 quid on top xd i just preordered s8 plus and free speaker... for delivery on the 20th