The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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What problem are u facing. I think only way to keep this device alive is to flash the Chinese rom
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
roadworker said:
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
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I thought so too, but I did. It was Fed Ex. They said I would need to contact the shipper as they sent the item without requiring a signature. The problem is they have never responded.
Nightpwish said:
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
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I used PayPal, but as the order was shipped, it doesn't seem I can dispute. The problem is that the shipper did not request a signature, so it was left in public and the package taken. Now no response from Nubia at all. Never dealt with such awful customer service.
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
Sangyedorje said:
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
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Thank you buddy. I have done this. Hope for the best.
vardman said:
Thank you buddy. I have done this. Hope for the best.
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Post a link so ull get max attention and support from us
danishajaz said:
Post a link so ull get max attention and support from us
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Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
vardman said:
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
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Glad that u did get their attention on the social network.
As much as I have every sympathy with you, there isn't a technical problem with the phone and it really looks like the issue is with the shipping company, Fedex. I would imagine that Fedex, although it is a large shipping, does get it wrong every once in a while, I don't see how that is Nubia customer service failing you.
Also, I had signature confirmation with my delivery. Have you confirmed with Fedex that it was shipped without signature confirmation? Also, there was no tracking?
I'm pretty sure that Paypal responsibility doesn't end at "seller shipped the item".
I would claim on Paypal in your place.
PS: the OP doesn't have a contractual relationship with the shipping company, no point in talking with them.
Any update on this would be appreciated
A-Team said:
Any update on this would be appreciated
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Still zero response or acknowledgement from Nubia support. Utterly dreadful support. It's insulting. I'm still without a phone and they still have my money.
I reported the stolen package to FedEX, they said a claim can be filed, but I would have to request the vendor/shipper to initiate it. Obviously, being that they refuse to respond, that's not an option. I tried to file a claim with PayPal, but Nubia challenged it as they could provide proof that it was delivered... but left outside. So they are able to respond, just not to their customers. The fact I had documented proof that they said the package would require a signature didn't make a difference. All the while, I see Nubia is still promoting their products and sending free phones out to "influencers," while ignoring hordes of paying customers who have experienced problems as I have.
A-Team said:
Any update on this would be appreciated
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Hello friend you send me a private message about a mi authorized account but i tried to answer but you choosed to not receive private messages, can you please change that so you can send me the account to test it please
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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Hey I'm curious where you bought it from? I assume it was directly from Nubia. There are lots of other places to buy from so I can maybe try another but I'm in the US and I don't really want the global rom if possible. Also the NA version supports band 66 which Tmobile uses. Most people aren't having any problems so IDK what to think. Bad stuff happens with every company but their responses are indeed quite ****ty!
I know I'm jumping in kind of late, but I just started researching this phone.
At this point, I'd be looking at taking them to small claims court.
It's not Nubia's problem. This is between you and FedEx. They shipped your phone they have no control over anything after that.
FedEx allows the seller or buyer to file a claim. They typically cover upto $100 or the total value claimed for insurance. Typically takes a week. So what your saying FedEx told you makes no sense.
I would contact the Red Magic Facebook page. They respond fast and could probably get you a response from the right people.
I never had any issues with them. If then send a message in a day they typically respond. I ordered 10 full kits RM3's , cases, controllers, docks, ear buds to give away on my channel and I got everything. Packaged very well I had to sign for the package so I missed it and had to drive to FedEx to pick it up. And opened the box and they even threw in some free away and earbuds.
Related
my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
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WTF! This is definitely a SCAM!
Sorry you got taken.
I have always found Amazon to be extremely helpful. Anytime I call them to complain/return something, they tell me to keep it and then refund my money anyway. I have gotten a lot of free stuff over the years.
It may take you some hunting to find the phone number for Amazon customer service, but it could be well worth it. I would give it to you but I have it at work and have only called them from there.
However, the fact that the marketplace covers independent sellers means you are taking your chances in a lot of cases. I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
Ouch! That sucks. I'd recommend contacting Amazon's fraud department and their customer service department and seeing about what recourse is available to you. If they're unhelpful (though I doubt they will be as I find their customer service to generally be pretty good), there's always that friendly little thing called a chargeback which tends to inspire greatness from companies to help you.
It could just be an honest mistake. If you assume that Amazon ships 100,000 items each day, and that they have an efficiency rate of 99.999 % of items correctly delivered, then at least one person is sure to receive a wrong item in the mail.
The more items you ship, the more someone is bound to get something they didn't order even with phenomenally accurate item tracking. Amazon is generally very nice about this sort of thing. If they determine that it is their mistake, and if you live outside the US, and the return cost is excessive, they generally tell you to keep the mis-shipped item and then send the correct one along free of charge in a few weeks.
That item looks like the ZT-180 I bought off Amazon some time back. And yeah it sux huevos alright.
Was there an order slip inside the box from the seller? If so & it says Viewsonic G-Tablet then I highly doubt it was a mistake.
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
Silo45 said:
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
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Yeah, like I said - Amazon has NEVER done me wrong.
Here is someone who may be interested in letting theirs go for a deal http://forum.xda-developers.com/showthread.php?t=1090546
Bestwholesalegem?
I filed a claim too, but haven't gotten it in the mail yet...figured it was a scam 2 weeks after ordering so i went out and bought one anyway
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
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Click to collapse
It looks like the little Army guy had too much to drink there
Was it from bestwholesalegem? I ordered one too. Im sure it will not be an actual g tablet tho.
However i did read this today
"If the buyer has received an item that is materially different and have not received a response from you with return instructions, he or she may file a Guarantee claim for the purchase. Once a customer is reimbursed for an order via the A-to-z Guarantee, Amazon.com does not obligate that customer to return the item they received. However, you are welcome to contact your customer directly to arrange for a return of the item."
Quoted from the amazon sellers claim faq
If you can get around the whole moral issue i guess you might end up with a free chinese knock off tablet to make up for your lost time.
Or the seller will ask you to ship it back. In that case its up to you either just ignore him and keep it (which you legally can), or ask him to pay for return shipping (you can include price of gas/"handling") and ship it back. He probably wont be willing to pay the 30-40$ for shipping anyway.
Yea the seller was bestwholesalegem I see some of you were also tempted by the low price. I wonder how much much money he maid off with ...
Well I'm gonna file a claim now, and see if I get a response from the seller. I was so relived when I saw that the purchase was backed by the Amazon A-Z Guarantee.
Time to look for a new one I guess.
Silo45 said:
I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
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How does a seller with 90% negative feedback sell anything to anyone?
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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... there's one born every minute
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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Click to collapse
He was a new seller and had no feedback when he started selling. I'm a seller on Amazon as well and we all start with nothing. The price wasn't drastically better than everything else ($269.99 + shipping), and you're not taking a monetary risk buying through Amazon, only a risk of inconvenience.
i am interested to know how you claim goes
and how long it takes for it to resolve
I'm interested also as I was one of the ones that received one of those tablets. Since before I ordered from him I ask what the return policy was. He assured me I had 30 days to return the item if I was not happy with it. It came in, I opened it and immediately fired a email off to him advising him I was returning it as it was not what I ordered. He wanted to give me a credit, but I held out for the money refund. I have all the emails to back up what the conversations between us was for Amazon if I have to file a claim with them.
Good luck and hope you get your money back.
I have sold a few items on Amazon and I know thet they keep the money for a while, they don't transfer it automatically to the seller account - especially if you are new to them.
So Amazon doesn't loose nothing, you get to keep the knock-off. Just act right away, don't wait 2 weeks...
nunjabusiness said:
Sorry you got taken.
I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
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This is a good policy to go by, because these items are shipped by Amazon's warehouse team and all returns go straight to Amazon. There is no need to deal with the merchant. HOWEVER as an Amazon Merchant let me warn you that there is no special approval needed to sell like this. The program is called Fulfillment by Amazon, and any brand new merchant can sign up. Also Amazon doesn't verify that the units shipped through this program are genuine.
Just thought you should know.
DuckyJazz said:
He wanted to give me a credit
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This should tell you your report was nothing surprising to him.
I wouldn't bother with trying to resolve this with him, go straight to amazon and remember to leave him the appropriate feedback.
Today, while running with my son on a nature trail, a freak accident happened. The stroller hit a rock in such a way it launched my phone from a holding pouch into the air and onto the ground shattering the screen. (i run over 75 miles a month for the last two years, so never dreamed of this happening) I was devastated, especially since it's a month old and since i'm one NEXT i can't really afford an extra 200 bucks. I went onto the phoneclaim website and tried to file a claim, initially telling me my deductible was 199.99 but my g3 wasn't listed and it told me to call to file the claim.
So, I call the number, speak to someone. She asked me about the damage, and what accessories if any i was claiming. I told her just the phone, no accessories or sim card - since that stuff was in tact. After putting me on hold, she asked me about the color of the phone, repeated the LG G3, asked me to verify identity questions (which amounted to my street address) and said that my deductible was 50.00 which would be applied to my bill. Now, i said
"not that i'm complaining, but this is the 32gb white LG G3 we're talking about, correct? "
"she replies yes sir"
"I said not only did the at&t rep tell me 199.99 when i signed up for the insurance, but the website also told me 199.99 when i entered in my number"
"she said I wouldn't complain either sir, it states 50.00 here with 1-2 business days shipping"
So, what are the odds something bad is going to happen here?
Ie: the wrong phone replacement, not a phone at all, but like a battery or something... i dunno.
Just can't wrap my mind around everyone saying 199.99, then being told 50.00 for 600 phone. ....
should I be worried?
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
Storm T said:
Did they send you a confirmation email? If not, call back with the case # and get them to email that to you.
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Click to collapse
They did, but all it states is that the claim is been received and being processed and a tracking number will be provided once it ships.
I'd imagine you're good to go at $50 since she told you that.
Storm T said:
I'd imagine you're good to go at $50 since she told you that.
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It's a good thing I went back to the site.
They had me for a replacement of the G3 VIGOR, not the G3 D850. When I called back, they asked me a ton more questions plus i have to sign an affidavit and send in a copy of my license. Then she told me an adjuster would call me and let me know if it would be replaced or not. She also said had i not called back i wouldn't have even gotten a new phone because the last person screwed up.
But, seriously... what am I paying insurance for if they will let me know about the replacement... i'm pretty sure we pay insurance for this exact issue.
I dunno, what a headache.
That sucks! I've replaced one that way before and I never had to give them a copy of my license? I'd sure be *****ing. Good luck!
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
petros855 said:
Unfortunately this happened to me a week after I had my phone. The deductible was 165$ & they tried to give me an lg g2. Luckily I called back and had it fixed. It was a quick yet expensive lesson. And yes, I had to do the same with my license and an affidavit. Hope it goes well for you.
Sent from my LG-D850 using XDA Free mobile app
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No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
st0nez0r said:
No such luck for me. I've had my claim denied twice now. I've filled out three affidavits, sent in various pics of the phone and barcodes, license etc. I've mad a trip to the AT&T store all to no avail.
The reasoning is all very vague, like telling me my time of occurrence and date of last usage don't match, or that they've even tried telling me i don't own a G3 lol.
Worst experience ever...
I'll end up trying to contact LG and see if i can just get them to replace the screen for the 200 bucks it will cost or whatever.
sigh.
Click to expand...
Click to collapse
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Craleb said:
That's weird that they say your " time of occurrence and date of last usage don't match"
Are you rooted and did you remove lots of apps like carrierIQ?
Do you think they are just BSing you?
Lol this makes me want to cancel my insurance...
Sent from my LG G3
Click to expand...
Click to collapse
Now that you mention it. I am rooted, i removed the bloat and carrierIQ the day I got the phone.
I might just have to send my phone to LG for a screen repair and call it a day. I'll keep you all updated when they deny my claim again tomorrow lol.
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
t1n0m3n said:
Insurance on anything that depreciates like a smart phone is a scam. I would never and have never gotten phone insurance. I keep one old phone at all times just in case this happens.
Click to expand...
Click to collapse
I would normally agree. I've only ever gotten insurance once, and it was for this phone. I also kept my galaxy s3 just in case this very thing happened. But, since i'm on the next program, i'll be damned if i'm paying 600.00+ for a phone that i can't use, even if it means i have to fork out extra for a replacement.
All that said, they actually approved my claim after several denials - nothing ever changed with the paperwork.
Now i just have to keep my fingers crossed that i get a new g3 replacement (or damn near like new referb). I hope it's not a heap of junk replacement like i've read in other stories about asurion.
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
*Shrug* Whatever floats your boat. Cracked screen repair for the G3 is about $150 direct from LG. They are going to send the phone to LG to repair it. Probably at a volume discount. They probably make a ~$100 profit on the G3 every time someone uses their warranty. Every phone claim is a profit for the company. If it is not, then they deny the claim. This is why I call it a scam. You are paying them monthly for the privilege of maybe having to let them profit off of you.
---------- Post added at 04:15 PM ---------- Previous post was at 04:08 PM ----------
st0nez0r said:
Now, i've actually heard great first hand things about square trade insurance, cheaper payments, cheaper deductible, and no questions asked claims. some folks my wife and I work with use it and had nothing but good things to say about them, which is where i'll be headed to after my replacement.
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Haven't heard of this before, this looks like much less of a scam than the Assurian BS scam.
Interesting! Thanks for mentioning it.
I just get a rubber tpu bumper case and a screen protector and forget the insurance
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
AsurionCares said:
Hi st0nez0r,
We’re glad to hear that ultimately we were able to get this resolved and a replacement device is on its way to you! This is not a typical experience and we’d hate to lose a valued customer. While we understand that paperwork is never fun we have the affidavit process in place for your protection. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We recognize the cost associated with replacing a device which is why it’s our goal to help our customers save money while also getting them reconnected quickly should they experience a covered loss. In addition to covering physical damage, we also cover liquid damage, loss and theft; where most do not.
While we do use both new and certified-like new devices, keep in mind, all replacements come with a 12 month limited warranty. Should you experience any warranty failure, we’ll replace the phone at no additional cost.
We appreciate you sharing your experience, as it helps us to improve the services that we offer. Please let us know if you have any other questions or if we can be of further assistance.
Thanks,
Asurion Social Media Team @AsurionCares
www.phoneclaim.com
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This was quite unexpected but appreciated.
Honestly, In terms of cellphones, dealing with Asurion was one of the worse experience I've ever had in the history of owning a cell phone. While I understand the need for paperwork and whatever various methods you use to combat insurance fraud,
beyond those measures is where I had the real problems:
Dealing with rude/obnoxious customer support representatives (just one, but one too many.)
The run around game. Sending me to an AT&T store to obtain info, then to be belittled by another rep for doing what I was initially asked to do. (referring to the same rep as above)
Lack of information and communication during the process. In some cases I didn't get a call or email explaining why my claims were initially canceled. I had to call back for that info.
The website is not all that great either. one example would be filling in your first/last name, phone number, email, and social just for an update. How about a tracking number process or something.
No option to contact/talk to support after paperwork is submitted for review. If you have questions/problems you can't speak to anyone during that process. You're greeted with a phone message stating your stuff is under review and that you'll be contacted. then hangs up on you. I guess this is in place so work can actually get accomplished without being overwhelmed by calls, but still...
In the end I did receive a brand new replacement device. The return process was also a snap.
I've learned my lesson at any rate. I invested the extra money in a spigen slim armor case and tempered glass protector.
Thanks for replying to this post.
I almost had a similar experience with Asurion, but ultimately a good one. It all started with initiating my claim over the phone, just to discover no record of my claim upon following-up. The follow-up rep offered to resubmit or direct me to the website, where I'd be able to print documents required and receive confirmation/ updates upon successful submission.
After downloading, printing and competing the affidavit, I was able to scan and upload, along with my ID. This took less than 15 minutes.
I had a brand new phone, shipped from AT&T within a couple days. I've been a wireless dealer, and the Asurion representative's explanation about hurdles preventing fraud are entirely valid. The $200 deductible + my first monthly premium is not a scam- they ate maximum money on my claim, particularly as my replacement was NOT refurbished. I'm still only paying AT&T for one phone. Asurion bought the majority of the other. My deductible will be used to minimize the loss, likely through repair and reuse for a future claim. Loss/theft is an even bigger loser. Their money is made from premium revenue that exceeds claims expenses.
While it sounds like they could tighten up their call centers, if Asurion has replaced your $600 phone, they've certainly not robbed you.
Sent from my LG-V410 using Tapatalk
This is why I never use the carrier insurance it sucks and the more the customer service... All my devices I always go with SquareTrade, only $5.00 a month and $75.00 deductible.
***Please post if you were also hit after buying an Incipio case***
Just received a form letter dated 2-23-16 from Incipio's CEO (which can be viewed online here) about a data breach potentially affecting online orders made through their website (not sure about Amazon orders) between 9-26-15 and 1-29-16. I ordered my Octane case on 9-27-15 and about two weeks ago there were several false charges made to the debit card I used, which is now cancelled, replaced, and all amounts credited back since I reported it immediately. I think most folks with MXPEs who got Incipio cases would likely fall within this time span, so please be aware if you did and didn't receive or read the letter, which came in an unmarked envelope not saying Incipio or giving any other indication on the outside that it was about this matter.
Because the letter states "...we are unaware of any instance of fraud or identity theft arising from this incident", I called Incipio to report that there does seem to be at least one possible instance, and asked to speak with someone in management to do so, but customer service would only refer me to the 3rd-party security monitoring firm mentioned in the letter who they've hired, but that isn't really one of their functions. I still left my contact info and a firm request to be called back, though something tells me I won't be, but if I do I'll post the response.
This breach went undetected for THREE MONTHS [!!!] and from the letter it sounds like it was only discovered accidentally, and though it's fixed now I'd be very hesitant to do more business with them directly after that poor a level of self-monitoring.
What kind of random charges were made to your account?
I purchased one around that time frame, would like to look for certain charges on my account.
cangri87 said:
What kind of random charges were made to your account?
I purchased one around that time frame, would like to look for certain charges on my account.
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Just stuff I knew I didn't put on the card -- one was from AT&T, another was 1-800-FLOWERS, like common names you would recognize, and most were over $100 so you likely wouldn't miss them. Are you sure you bought within that time frame, because you should get the letter, but like I said it could be easy to chuck out as spam mail. Mine came on Monday so it seems folks are just getting them around now.
I also think the breachers probably didn't use any data until after 2/2/16 when it was discovered, so they could keep exploiting it as long as possible. Once discovered and closed they know right away, then rush to use the stolen data before people can be notified to cancel their cards. That's the usual pattern and explains why it took so long to get hit after my purchase date (~4 months).
Dahenjo said:
Just stuff I knew I didn't put on the card -- one was from AT&T, another was 1-800-FLOWERS, like common names you would recognize, and most were over $100 so you likely wouldn't miss them. Are you sure you bought within that time frame, because you should get the letter, but like I said it could be easy to chuck out as spam mail. Mine came on Monday so it seems folks are just getting them around now.
I also think the breachers probably didn't use any data until after 2/2/16 when it was discovered, so they could keep exploiting it as long as possible. Once discovered and closed they know right away, then rush to use the stolen data before people can be notified to cancel their cards. That's the usual pattern and explains why it took so long to get hit after my purchase date (~4 months).
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Just checked my bank statement and nothing suspicious on my account.
I bought my phone on Jan 1st, and got a case a week later. So around 01/07/16, i guess not everyone was compromised.
cangri87 said:
Just checked my bank statement and nothing suspicious on my account.
I bought my phone on Jan 1st, and got a case a week later. So around 01/07/16, i guess not everyone was compromised.
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They probably got your data since yours falls within the exposed time frame, even if they didn't use it yet. You didn't get the letter yet, I take it? If not, you should soon. I suggest at least calling your bank and tell them about this to see if they recommend replacing your card. And keep checking your account in the meantime because you need to report fraudulent charges right away or may not get reimbursed.
Dahenjo said:
They probably got your data since yours falls within the exposed time frame, even if they didn't use it yet. You didn't get the letter yet, I take it? If not, you should soon. I suggest at least calling your bank and tell them about this to see if they recommend replacing your card. And keep checking your account in the meantime because you need to report fraudulent charges right away or may not get reimbursed.
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Nope no email yet, i checked spam folder and nothing is there.
I'll just leave it as is and live life on the edge
I'll just monitor my bank activity.
the fraudulent charges on your account, were they local charges? Diff state? or just online purchases?
cangri87 said:
Nope no email yet, i checked spam folder and nothing is there.
I'll just leave it as is and live life on the edge
I'll just monitor my bank activity.
the fraudulent charges on your account, were they local charges? Diff state? or just online purchases?
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It was a snail-mail letter, not an email, I guess sent out to the affected customers' billing addresses, so that's what to check for. The link in the first post is a copy of what I received, apparently filed with (and made public by) the CA State Attorney General's office, which I just happened to find while searching for more info about the breach. The charges were all out-of-state but I don't know how they were made.
I'm sure Incipio sold scads more cases during that period than the relative few for our phones, and likely the majority were for iPhones, so I'd expect posts like this may be showing up on other forums here and in the Apple world.
Anyone has experience similar situation?
I was a Pixel 2 XL owner, and I couldn't live with the reload. So I've made up my mind to get an OnePlus 6T immediately when the 4g ram on pixel 3 was confirmed.
After getting my OnePlus 6T, I decided to trade in my Pixel 2 XL through Google. However, you've guessed it, I was force to place an order for a device otherwise no trade in can be make.
After 5 days of the package's delivery, I still didn't hear anything from Google, so I decided to call them.
Attached emails with the rep.
Anyone has any suggestions?
This is very concerning. I've also heard of similar stories of people who had issues with their trade in. I don't have an answer except to document sending anything moving forward unfortunately. Please keep us in the loop about what ends up happening. It appears a lot of phones are being stolen with FedEx as the delivery. A few times when I have sent stuff via FedEx the person at the desk asks what it is. I just lie and say it's some books or a pack of cards so they couldn't care less. I have been asked multiple times by employees what's inside and as long as it's not hazardous it's not their business.
I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.
spielnicht said:
I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.
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I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
Going back to OP, idk if you dropped off at a fedex location, but maybe you have a copy of the receipt that shows the weight of the item that was dropped off.
This is the reason i always ask for a copy of the receipt for high priced items.
Really? I had no idea Google does that sort of thing. Not cool at all. I get there are those that falsely make a claim or abuse the process, but sucks if it's a legit claim.
lookitzjohnny said:
I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
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The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.
kf2m said:
The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.
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They do, they use Ingram Micro for all of this including new shipments.
To the OP at this point I would file a claim with whoever you shipped it with.