Database Info

do not buy from gadgetbuyers.co.uk or oddsanpods.co.uk

After sending me some generic chin-woo products which wasn't as per the image or description. After 3 weeks now they have completely ignored my request for an RMA number.
Avoid.

Another to avoid
Avoid the cradles from seller "U-Bop" on Amazon, too. Same thing, great picture of a small cradle. Slightly more expensive than the other clunky big ones. I order it and they send...a big clunky one. Then want me to pay return shipping, then delay my refund. Then they delete the listing on Amazon, (with my negative review) wait a few days, and re-list the exact same thing. Same fake picture and all. Not cool. I put up another negative review calling them on it and it's still up for now. Amazon backed me up, though, and I got a full refund after filing a dispute.

Tiznom said:
Avoid the cradles from seller "U-Bop" on Amazon, too. Same thing, great picture of a small cradle. Slightly more expensive than the other clunky big ones. I order it and they send...a big clunky one. Then want me to pay return shipping, then delay my refund. Then they delete the listing on Amazon, (with my negative review) wait a few days, and re-list the exact same thing. Same fake picture and all. Not cool. I put up another negative review calling them on it and it's still up for now. Amazon backed me up, though, and I got a full refund after filing a dispute.
Click to expand...
Click to collapse
I had a similar issue with U-Bop. Ordered a case for my Desire; it didn't arrive so they sent out another in a different colour. When it arrived it looked totally different to the picture, had holes in it, and ended up falling apart.
After I sent them photos and was issued a refund they had the cheek to ask me to remove my negative feedback!

Bump - I would hate for another member of this forum to have this issue with one of these sellers.

cardiak thaks for the heads up was just about to impulse buy some stuff from here then thought to check here for reviews - now looking to get a cradle, battery & case from elsewhere!
Avoided!

Bad Company
I ordered an htc tytn ii replacement battery however when it arrived I noticed some problems with it. Firstly the battery dimensions are not identical to my original battery, only a few millimetres smaller in places however this means the battery does not sit as tight as the previous battery. what this means is that while it does charge and then function, when the phone is moved the battery loses its connection and the phone powers off! I'm also slightly skeptical in the authenticity of the battery, when compared to the original, the writing is clearly smaller and it looks possibly as if someone has copied the image from an actually battery and stuck a sticker of it on top of a cheaper battery. The general design of the battery also differs in places, most prominently on the back of the battery!
I tried every method of contacting them and absolutely no response!! Too bad, I didn't read your stories, from now on I will definitely avoid them.

cardiak said:
After sending me some generic chin-woo products which wasn't as per the image or description. After 3 weeks now they have completely ignored my request for an RMA number.
Avoid.
Click to expand...
Click to collapse
At least you have had your item!! I've emailed numerous times to get my item or even my money back and they seem to think it's fun ignoring me!! Do you by any chance know a phone number where I can contact them?
Thanks
Kez

Call your Bank
Hey Kez,
If you want to know what you are up against, do a quick Google search for "gadgetbuyers.co.uk". This post here, and another like it also on XDA are right there on the first page, right after the links to their website.
You probably just want your money back, and you are not obligated to track down any vendor that ignores you. That's just a stalling tactic they use.
Instead, call the bank that issued the card you used to pay for the purchase and initiate a chargeback for the transaction. Just tell the bank they did not deliver anything, and that they are ignoring your repeated attempts to contact them. You will get your money back, and they will be charged another fee for doing the chargeback.
You have to keep good records here, save your emails and write down each attempt to phone them, etc. When you talk to the bank, have everything together in a time line, and then call. It's surprisingly easy to do, and it works.
Good luck and post back here again if you run into trouble, or just PM me.

Thanks for the warning. I'll keep on the lookout.

Thanks for the info. Will not buy there.

Media Markt (Germany) selling used phones as new - Warning!! SCAM alert.

Welcome
I hope this is the right forum section for such information. My intention is to warn as many possible customers of Media Markt in Germany (Hessen) as possible.
Yesterday we bought a new phone for my sister - Sony Xperia M2
The phone looks brand new, box was sealed with "Media Markt" tapes, the case had still the protective foil on the back and the screen.
Phone technically is performing fine... but the problem is, it was sold as "New" yet turned out to be used one.
My sister initially thought it's possibly a built in Chrome/Google+ feature that it gives you a "template" account to fiddle with yet I asked around, poked around the internet... nowhere was such thing found (Eventually I did find, that she wasn't the only person who bought a used phone, marked as new with Gmail account already present and such)
The price of the phone was to be 189 Euro... on the label... at the register it was already 199 Euro... that was weird but we thought just a label error.
On next day my sister is bringing the phone to me to check it out and teach her how to use some things... and I notice that when I go to Chrome browser... it says that someone with initials "M.P." (Well it's full name there but I will just use initials here since I, as opposed to Media Markt respect other people) with even messages still not read and such, with 2 followers, the G+ account has been operational for some time already.
In that G+ account I am able to see both Gmail and Hotmail e-mails of the previous user together with phone number (which I checked already, it's a German T-Com number).
Still... having just found that account logged in Chrome... I thought... perhaps it's a glitch? But how would it be? Not just IP but also cookies would have to be there from someone else, this didn't make any sense. So I checked more, I see that Facebook on this phone also was accessed, with the same e-mail as in G+ (password wasn't kept this time though and session was logged out).
But what made me 100% that the phone was used was when I went into photo album... while most images there were all default stock images, there was also a screenshot (which ofc is stored in other folder than images, hence why I'm assuming the person responsible for this crime was sloppy enough not to delete it)
The file has a timestamp of October 21 and shows the lock screen with 82% battery, no sim coverage (or no sim at all, not sure about that icon), vibration profile, wifi connected and notifications I think from cloud app, some mail app perhaps Gmail.
All in all, this cemented my suspicion that the phone bought in Media Markt yesterday - sold for full retail price as new, even wrapped to be sold as new, was in fact a previously used phone, for around a month if not longer which is by no means worth the money they sold it for.
Tomorrow me and my sister's husband are going to Media Markt to "Go Medieval" on those bastards. We will try to make it as much of a scene as possible as to let know as many possible customers there that Media Markt is engaging in fraudulent behavior by selling used devices as new.
We will demand as much compensation for it as possible and will NOT settle for simply exchanging the phone for another. This is a crime that was committed here and regardless if they "cooperate" or not this doesn't change the fact. If situation was reversed, if anyone would just take something from Media Markt walk out... and then - when caught - simply return it and apologized... would they not notify the police? I doubt. Would they not file in for a crime? I doubt it. These days, people get arrested for feeding homeless people in a park! And yet companies like Media Markt get away with obvious criminal behavior. And no, if they (Manager or whoever up) "knew" it's used or not has nothing to do. IF YOU or ME did not what you did was a crime... would the police/court take pity on you and say - ok, lad, it's fine, you are free to go and you didn't do anything wrong. A crime is a crime. And I am totally disgusted by it
So that's why we are not going to settle for a simple exchange for a new device.
- Assuming that the person who used the phone previously wasn't in on the scam, that person's data, G+ account and Play Store has been all exposed to a random customer who bought that phone as new (Google certainly not refund anyone if my sister started to buy apps only to land in the previous user's account, not knowingly).
- We paid for a "new" device, that was the contract between the customer and retailer. They never delivered the agreed upon goods, they gave us a "used" device. That is a breach of a contract and extortion of money.
- We had to waste time, energy and possibly (if this goes to court, prior to the settlement) our money because of them.
- When we called them tonight they've already told us they don't sell used devices, which as the example shows, was another lie.
In case Media Markt would refuse to compensate us for wasting our nerves, time and openly trying to scam us - and basically stealing our money. We will sue them.
Anyone who had similar situation with Media Markt can now know - You're not alone. This is more widespread than I initially thought, the more I read the more I see situations where retailers sell used things as new, possibly hoping that the customer would be naive and ignorant enough to not realize they have gotten a used - and why if it's stolen?! - device.
You're also free to join us and we can sue them together, more the merrier.
As proof I have all the purchase documents, the screens (some of them I include in attachments) and also some other things, they can try to deny it but that's for the court to settle.
In conclusion this is a warning to check twice or better yet - avoid as much as possible such criminal companies like "Media Markt".

Any update on your story? I`d like to hear how it went.
Das ist wirklich ne zumutung... naja, nichts anderes zu erwarten von MediaMarkt...

Here's how it went.
Next day we went to that Media Markt right when it opened. IF you're interested which one was it exactly, here is the address:
Rudolf-Walther-Straße 6, 63584 Gründau-Lieblos, Germany
At the info counter we've explained that we were sold a used phone as a new one... the woman there looked as if she's offended we even suggested it was used, but my brother-in-law elaborated that we've got the proof of it and we'd like to talk with the manager of the shop - Of course, the manager is "on vacation" -_-'. We were directed to the aisle with phones.
There we've asked another staffer, loudly letting everyone who was considering a purchase there, that they better be careful, because this shop sells used devices as new. The staffer said ofc it will be dealt with, but again, not his business, we were directed to the service. ::
Already a bit frustrated by all this running around, we've explained the situation to the service staff. My brother-in-law immediately turned on voice recorder in his Galaxy phone and put it on the counter to make sure this whole thing would be on the record. Sadly, the service staffer had NO NAME TAG! None of the service staff had... how convenient?
First the service guy tried to show as much disbelief and deny that it's even possible to buy used phones from them... then when we've showed him all the proof and talked him through it he said that "Oh, it must've been a mistake! Clearly we must've had such phone delivered to us from the supplier" (doubtful since the person's profile was a person living nearby). Next we kept drilling the guy who was like he's having a lot of fun talking about it - quite annoying attitude if you ask me. He obviously had limited knowledge about phones too.
When asked about why do they sell things with previous users data? - He said it was a mistake and he's just as surprised.
When asked how can we be sure, that now, when we give the phone away, they won't sell it (with my sister's leftover data) to another customer? - He said it's gonna be cleared up and returned, thinking we'd take his word for it.
When we asked him why was the price 199 when we purchased, yet on the shelf the price even now is still shown as 189? - Oh must've been the previous week price tag, someone forgot to take it off.
In the meantime of the discussion we have called my sister to confirm the color and if she's going to sue them or not. She, being a very peaceful person decided she'll settle for their "compensation".
The compensation was a miniscule one to say the least. This is what we've achieved after my sister decided not to sue them:
- Without any apology they agreed to replace the phone (we spent 30 minutes waiting for them to find another like it)
- There were no more phones of that color, so they could give us only purple one (my sister was happy, my brother in law said it looks like crap)
- Because of the lack of color, they have "generously" agreed to give us a crappy black xPeria M2 phone case for 1 cent
- They have returned us the 10 Euro they've asked more vs the shelf price tag
- Not trusting them to do the job I have wiped everything from that bogus phone before I gave it back to them
I disagree with my sister's decision but it was her to make so I can't force her. We are waiting till we get more free time so we can contact the previous owner, she also deserves to know what happened with her data and previously owned phone.
We have decided not to buy stuff from MediaMarkt again after this. My sister said that she's pretty worried now, she had no idea - being just a casual user - that such things happen and now she "understands" why there was so many malfunctions in the past when she was buying laptops from there and things tended to break inside like wifi card and sound card etc.

Here is additional read I found after we came home, turns out this is more widespread than I thought
(given that I've got a fresh account have to put the link in txt file attached to this reply)

I suggest you direct this towards the Metro Holding Group. http://www.metrogroup.de
It's the company that owns the entire Media Markt chain. This seems like a complaint to take a bit higher up if the manager won't speak to you.
I do have to mention, in all the times I've been to Media Markt, the boxes with the Media Markt tape on it were the ones that were previously returned.
New ones had factory seals on it. (And usually a 'If seal is broken, do not buy/sell device" over the rim.) Were those still present on the box when you bought it?
I've always bought about half of devices and electronics at MediaMarkt (The other half at Saturn or Conrad. I remember when Conrad was still just a small store in Boekelo!), in Nordhorn, and Dorsten. I've never experienced what you're describing, as those devices have always had a sticker on it marking them as used.
But I'm not doubting that it happened. Media Markt Netherlands has a tendency to do this as well. And they charge us 100-300 euro more for the same devices, too!

ShadowLea said:
I suggest you direct this towards the Metro Holding Group. http://www.metrogroup.de
It's the company that owns the entire Media Markt chain. This seems like a complaint to take a bit higher up if the manager won't speak to you.
I do have to mention, in all the times I've been to Media Markt, the boxes with the Media Markt tape on it were the ones that were previously returned.
New ones had factory seals on it. (And usually a 'If seal is broken, do not buy/sell device" over the rim.) Were those still present on the box when you bought it?
I've always bought about half of devices and electronics at MediaMarkt (The other half at Saturn or Conrad. I remember when Conrad was still just a small store in Boekelo!), in Nordhorn, and Dorsten. I've never experienced what you're describing, as those devices have always had a sticker on it marking them as used.
But I'm not doubting that it happened. Media Markt Netherlands has a tendency to do this as well. And they charge us 100-300 euro more for the same devices, too!
Click to expand...
Click to collapse
Thanks for the suggestion, but like I said, we've decided to give it a rest and just avoid the shop altogether, it's not like there's no competition that can do better. Hell even on eBay/Amazon I can get a brand new for same price and used? Would never go for the MediaMarkt price which makes it not useful to us anymore.
As for the packaging, it wasn't market as used, it was together with other boxes (some with MediaMarkt stripes over them, some not, it was as if up to the customer to pick up with no indication of devices being used) and all of them had given same price 189 and the one my bro-in-law bought turned out to be counted for 199 which doesn't seem like it was all supposed to be "sold as used" unless it's MediaMarkt's policy to sell used at higher price than brand new not to mention they've denied and looked all surprised, not a moment they said "We sell used goods this way".
The broken seal thing. I disagree that it's an indication that I shouldn't be buying it - First of all it was my brother-in-law, who just got back from work, asked for a NEW device and was willing to pay all the money needed to buy it for his wife, he wasn't "hunting for a bargain" and he was not notified and had the benefit of not even caring about any policy the shop has, he was buying a new device, hell he even asked for black one and then the woman servicing him there told him they don't have them so he can only take the white one, which could be taken as he was railroaded into buying crap by the employee of the shop, is that how it should be? I don't think so.
Other than that, there are plenty of shops that OPEN the packages when they get them delivered from suppliers to "test" if the goods are working and then reseal it after verifying things work. So why is it all of a sudden the customer's duty to make sure which shop does what? You go to a shop, wanting to buy new device, you should get one. Also, I never seen a "returned, second hands merchandise" corner in MediaMarkt, they don't seem very up front about it at all.
Furthermore, to entertain the "MediaMarkt seal" notion. Are you honestly suggesting that MediaMarkt is totally not culpable for selling used goods with previous user's private data, passwords, e-mail account, G+, Apple store, Google Play, MS Store and so on? Is simply "putting a MediaMarkt wrap" on it means that those goods can be sold with such blatant breach of privacy of previous customer?
As for you being happy with MediaMarkt that's irrelevant, as analogy I also never had problems with racism it doesn't mean that racism isn't a thing. I've used their franchise across 3 different countries and had small issues now and then, but this is unacceptable.
To contrast this say, with "Expert Klein" which I had wonderful experience with. Here's the Expert Klein story to show how different that one is from MediaMarkt:
I went to buy a computer monitor (LG) and they had the last one on display, but I really wanted to get that last one, it was already on discount (by 20 Euro from org price) and when talking with the staffer who was very helpful and spoke good English (In MediaMarkt we had to do everything in German) he said he can get the price lower (he seemed genuinely sympathetic that I got unlucky to find myself buying last one of that model), called the manager, while I checked the monitor if it's in good condition (was almost perfect 'cept a bit of dust on it which the employee cleaned before packing it for me). In the end I got over 70 Euro discount for a computer screen worth a bit more than 150 Euro. That's almost half the price lower.
Now back to MediaMarkt... there he was sold a used device 10Euro dearer than a brand new. It's unacceptable.

Returned Pixel 3, Google claims they've received empty box!!!!!

Anyone has experience similar situation?
I was a Pixel 2 XL owner, and I couldn't live with the reload. So I've made up my mind to get an OnePlus 6T immediately when the 4g ram on pixel 3 was confirmed.
After getting my OnePlus 6T, I decided to trade in my Pixel 2 XL through Google. However, you've guessed it, I was force to place an order for a device otherwise no trade in can be make.
After 5 days of the package's delivery, I still didn't hear anything from Google, so I decided to call them.
Attached emails with the rep.
Anyone has any suggestions?

This is very concerning. I've also heard of similar stories of people who had issues with their trade in. I don't have an answer except to document sending anything moving forward unfortunately. Please keep us in the loop about what ends up happening. It appears a lot of phones are being stolen with FedEx as the delivery. A few times when I have sent stuff via FedEx the person at the desk asks what it is. I just lie and say it's some books or a pack of cards so they couldn't care less. I have been asked multiple times by employees what's inside and as long as it's not hazardous it's not their business.

I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.

spielnicht said:
I'm a bit confused based on your narrative as to how you ended up with a Pixel 3 if you got the OnePlus 6T.
Anyway, you can always call your credit card company and fight it (assuming you put this on a CC). I've had this happen to me waaaaaaaaaaaaaay waaaaaaaaay back when I bought and returned a Siemens phone.
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Click to collapse
I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
Going back to OP, idk if you dropped off at a fedex location, but maybe you have a copy of the receipt that shows the weight of the item that was dropped off.
This is the reason i always ask for a copy of the receipt for high priced items.

Really? I had no idea Google does that sort of thing. Not cool at all. I get there are those that falsely make a claim or abuse the process, but sucks if it's a legit claim.
lookitzjohnny said:
I would result to this as a last resort, google is known to disable your email address if call your bank to dispute the charge.
Some users rely on their email as its linked to calender/google photos/youtube and such.
Click to expand...
Click to collapse

The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.

kf2m said:
The trade-in phones may be going to a 3rd party that Google contracted to process the trade-in's. Alot of companies outsource to 3rd parties for stuff like that. My company does it for rebate claims.
Click to expand...
Click to collapse
They do, they use Ingram Micro for all of this including new shipments.
To the OP at this point I would file a claim with whoever you shipped it with.

Save yourself. Guaranteed problems with customer service. Do not buy this phone.

The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.

vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
Click to expand...
Click to collapse
What problem are u facing. I think only way to keep this device alive is to flash the Chinese rom

Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.

IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.

roadworker said:
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
Click to expand...
Click to collapse
I thought so too, but I did. It was Fed Ex. They said I would need to contact the shipper as they sent the item without requiring a signature. The problem is they have never responded.

Nightpwish said:
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
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Click to collapse
I used PayPal, but as the order was shipped, it doesn't seem I can dispute. The problem is that the shipper did not request a signature, so it was left in public and the package taken. Now no response from Nubia at all. Never dealt with such awful customer service.

I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia

Sangyedorje said:
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
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Click to collapse
Thank you buddy. I have done this. Hope for the best.

vardman said:
Thank you buddy. I have done this. Hope for the best.
Click to expand...
Click to collapse
Post a link so ull get max attention and support from us

danishajaz said:
Post a link so ull get max attention and support from us
Click to expand...
Click to collapse
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.

vardman said:
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
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Click to collapse
Glad that u did get their attention on the social network.

As much as I have every sympathy with you, there isn't a technical problem with the phone and it really looks like the issue is with the shipping company, Fedex. I would imagine that Fedex, although it is a large shipping, does get it wrong every once in a while, I don't see how that is Nubia customer service failing you.
Also, I had signature confirmation with my delivery. Have you confirmed with Fedex that it was shipped without signature confirmation? Also, there was no tracking?

I'm pretty sure that Paypal responsibility doesn't end at "seller shipped the item".
I would claim on Paypal in your place.
PS: the OP doesn't have a contractual relationship with the shipping company, no point in talking with them.

Any update on this would be appreciated

A-Team said:
Any update on this would be appreciated
Click to expand...
Click to collapse
Still zero response or acknowledgement from Nubia support. Utterly dreadful support. It's insulting. I'm still without a phone and they still have my money.
I reported the stolen package to FedEX, they said a claim can be filed, but I would have to request the vendor/shipper to initiate it. Obviously, being that they refuse to respond, that's not an option. I tried to file a claim with PayPal, but Nubia challenged it as they could provide proof that it was delivered... but left outside. So they are able to respond, just not to their customers. The fact I had documented proof that they said the package would require a signature didn't make a difference. All the while, I see Nubia is still promoting their products and sending free phones out to "influencers," while ignoring hordes of paying customers who have experienced problems as I have.

A-Team said:
Any update on this would be appreciated
Click to expand...
Click to collapse
Hello friend you send me a private message about a mi authorized account but i tried to answer but you choosed to not receive private messages, can you please change that so you can send me the account to test it please

vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
Click to expand...
Click to collapse
Hey I'm curious where you bought it from? I assume it was directly from Nubia. There are lots of other places to buy from so I can maybe try another but I'm in the US and I don't really want the global rom if possible. Also the NA version supports band 66 which Tmobile uses. Most people aren't having any problems so IDK what to think. Bad stuff happens with every company but their responses are indeed quite ****ty!

I know I'm jumping in kind of late, but I just started researching this phone.
At this point, I'd be looking at taking them to small claims court.

It's not Nubia's problem. This is between you and FedEx. They shipped your phone they have no control over anything after that.
FedEx allows the seller or buyer to file a claim. They typically cover upto $100 or the total value claimed for insurance. Typically takes a week. So what your saying FedEx told you makes no sense.
I would contact the Red Magic Facebook page. They respond fast and could probably get you a response from the right people.
I never had any issues with them. If then send a message in a day they typically respond. I ordered 10 full kits RM3's , cases, controllers, docks, ear buds to give away on my channel and I got everything. Packaged very well I had to sign for the package so I missed it and had to drive to FedEx to pick it up. And opened the box and they even threw in some free away and earbuds.

Question Trade in lock bypass?

So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?

That's a new one to me. Sorry can't help, post a photo of the message the phone is showing.

The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.

i think its unlikely, you could try to flash a new firmware with unbranded csc , im not saying that WILL fix it, but it wont do u any harm to try if your not planning on seeking help from samsung, i would recommend trying to fake an imei in an efs and load that, i couldnt advise you how though im afraid

That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits. Possibly the only way to avoid this would be to remove any samsung stuff BEFORE they initiate a lockdown.
We can't have nice things because of this and if it keeps up I see (Samsung) wanting to put a full purchase price hold at time of purchase and then release it when they get the trade ins. :-(

thats why i like to pre order and buy my devices for cash, no waiting and you know your phone is bnib

cpufrost said:
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits.
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I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.

The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.

Nobody would accept that. They can simply say don't buy it then. How would he now you wouldn't be a dodgy guy and use his driving licence for scams? The safest way of this kind of trade in risks is to request the purchasing invoice where you could see if it was purchased with trade in option. If the seller doesn't provide it then i would recommend not to buy the phone for the first 3 months of phone's releasing date when trade in would have been completed already.

Always a risk when you guy items from individuals. The one thing for sure, if the deal is too good to be true, it usually is sketchy.

Paul_Deemer said:
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
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This is the most likely reason, and the only thing you can do is to contact Samsung. You could offer to pay the trade in value discount that was applied at the time of purchase, but that could be up to £570 (here in the UK) as that was the top tier (S21Ultra) trade in if I remember rightly.
I think there must of been some genuine trade in purchase, as a valid IMEI number is required at the time of ordering the new phone....Unless there is a way of generating IMEI numbers I'm not aware of.
I would contact Samsung before doing anything else with the phone, as I wouldn't be surprised if Samsung have locked the phone through Knox or something.

That phone is locked via knox. Nothing you can do unless you contact samsung and give them proof of your transaction then from there it's either they will help you or wont care at all.

That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.

rroyy said:
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
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Right, and too, because of folks not playing nice and taking advantage of others, they will wind up doing the same thing here in USA. At the very least placing a merchant hold for the full device price on the method of payment and releasing it upon successful redemption of trade in value.

Samsung locked the wrong phone. They should be locking the new phone. Call them

Will_T said:
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
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Agree with you, FB\Meta is a mess.
I've had nothing but stellar results selling and buying using Swappa. They are pretty stringent with phone condition and both buyers and sellers.
My favorite transaction was about 4 yrs ago when I dropped a very well protected Nexus 6 just wrong while waiting on a lift, and the screen broke. If it were newer I would have replaced the screen, but 10 minutes into a business meeting I found a replacement for $150 in my city on Swappa. I pinged the seller and he was sitting across the street from me. When I got out of the meeting 30 minutes later, I walked across the street and he handed me the like brand new phone in box and waited for me to boot up! All pre-checked IMEI on Swappa for free to ensure not stolen, etc.

armst433 said:
Samsung locked the wrong phone. They should be locking the new phone. Call them
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It's an S22U. It is the new phone....

I'm hoping OP updates us, I wanna know whats going on with this rather strange story.

Parzival__ said:
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
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the phone turns on? it comes in wi-fi where are the wi-fi networks? if you get high is there a bar? if it exists write www.youtube.com done do glue in the copy bar open Youtube go to click and see Youtube Terms of Service in the bar write this E-FRP site addresses appear and there is e-frp click open and see for Samsung and other functions for you you are interested in ftp and test account or Samsung it would be better to have another phone active go to Youtube and in the bar write e-frp for Samsung because there are several steps. Good luck

Paul_Deemer said:
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
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Well the crazy part is it was a in person purchase. Dude met me at spectrum mobile and they verified it was unlocked and would work and that's when the transaction happened.