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Samsung Genuine Accessory Hell

Let this be a lesson to anyone before buying new or used accessories off of ebay.
I recently purchased a dock off of ebay and figured that i would share my experience. I have been buying and selling for years on ebay. This time I got bit.
I bought a dock and received it in the mail for my fascinate. The dock was actually the correct dock as well. I have one already at home and bought one for the office. As well the seller said it was covered by Samsung warranty for 1 full year.
I tear open the package, set up the dock, and go to plug my phone in and it will not. After inspecting around with the dock i realize the USB port is loose so the phone will not slide right in as it does on my other dock. and the phone actually sits off the dock slightly.
So it had the "1 year warranty from Samsung" Call up support and the tell my i need the hex number. Pull the hex number out of the phone and the guy tells me i need to power down the phone and get it from behind the battery. Ok. Fine. Hang up. pull the battery, and guess what same exact Hex number except in the phone software it shows an 0x preceding the rest of the number. I laughed and get back on the phone.
Now my experience gets fun... I speak to a rep almost immediately. she gets my hex number to validate i own the phone. Then puts me on hold says they will gladly replace the dock, but I need a receipt and Google payment will not be covered as an acceptable receipt. Ask to speak to a manager. Get put on hold for 25mins (most would hang up by now) Then a American speaking person picks up. He identifies himself as management.
He continues to explain that the policy for samsung states clearly any product must have a receipt to replace. He used the phrase "I must articulate that Samsung return policy states..." about 30 times. I then said you are telling me you do no honor your product. he said we do with a receipt. Back and forth several times, got no where. Ended up hanging up on him.
Moral of the story, if you buy off of ebay, your samsung warranty will not be covered for accessories.
I am highly irritated and amazed they would not honor their own product brand new out of a box because no receipt was with it.
Outcome: Even though the seller does not accept returns, I opened a case with ebay after he did not respond, and he is taking this one back and refunding me my money. So in the end it all worked out.

Honestly, I'm not surprised. With the amount of knock-off electronics products coming out of China, what's to keep people from getting an "OEM" dock off ebay that doesn't work, and getting it replaced with a genuine OEM dock via the warranty, costing Samsung thousands. By requiring a receipt, they can at least go back on the retail outlet you bought it from if they find that it isn't actually a genuine dock, but that's kind of hard to do with ebay.
Also, why didn't you contact the ebay seller about getting it replaced? That is the first thing I would have done, and if they wouldn't do anything, contact Samsung, and last option is dispute it via Paypal.

Yeah i have already contacted the seller and am waiting for a response. If i do not hear back by Friday i will open a dispute with ebay and paypal. His selling page clearly was false advertisement. But oh well it is always a chance you take when buying products off ebay. I am just glad i got it reasonably below retail cost.

Sucks to hear about your negative experience. You should always be careful in ebay and verify feedback and wording in the advertisement.
BTW American is not a language.

FDro said:
Sucks to hear about your negative experience. You should always be careful in ebay and verify feedback and wording in the advertisement.
BTW American is not a language.
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No but it is a dialect. So his statement is true.
Sent from my SCH-I500 using XDA App

Most warranties require the product to be purchased from an authorized retailer, and joe schmo on ebay isn't going to count...
Sent from my SCH-I500 using Tapatalk

Photoshop my friend, learn to use it.
Sent from my SCH-I500 using XDA App

Well even though the seller does not accept returns, I opened a case with ebay after he did not respond, and he is taking this one back and refunding me my money. So in the end it all worked out.

Good deal, glad it worked out for you!
Sent from my walkie talkie.

Yea if you buy though paypal and there is a dispute you'll get your money back 99% of the time. Paypal protects the buyers.
Sent from my SCH-I500 using XDA App

So I just recived my gTablet today and this is what I recived.

I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.

Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
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WTF! This is definitely a SCAM!

Sorry you got taken.
I have always found Amazon to be extremely helpful. Anytime I call them to complain/return something, they tell me to keep it and then refund my money anyway. I have gotten a lot of free stuff over the years.
It may take you some hunting to find the phone number for Amazon customer service, but it could be well worth it. I would give it to you but I have it at work and have only called them from there.
However, the fact that the marketplace covers independent sellers means you are taking your chances in a lot of cases. I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!

Ouch! That sucks. I'd recommend contacting Amazon's fraud department and their customer service department and seeing about what recourse is available to you. If they're unhelpful (though I doubt they will be as I find their customer service to generally be pretty good), there's always that friendly little thing called a chargeback which tends to inspire greatness from companies to help you.

It could just be an honest mistake. If you assume that Amazon ships 100,000 items each day, and that they have an efficiency rate of 99.999 % of items correctly delivered, then at least one person is sure to receive a wrong item in the mail.
The more items you ship, the more someone is bound to get something they didn't order even with phenomenally accurate item tracking. Amazon is generally very nice about this sort of thing. If they determine that it is their mistake, and if you live outside the US, and the return cost is excessive, they generally tell you to keep the mis-shipped item and then send the correct one along free of charge in a few weeks.

That item looks like the ZT-180 I bought off Amazon some time back. And yeah it sux huevos alright.
Was there an order slip inside the box from the seller? If so & it says Viewsonic G-Tablet then I highly doubt it was a mistake.

The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...

Silo45 said:
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
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Yeah, like I said - Amazon has NEVER done me wrong.
Here is someone who may be interested in letting theirs go for a deal http://forum.xda-developers.com/showthread.php?t=1090546

Bestwholesalegem?
I filed a claim too, but haven't gotten it in the mail yet...figured it was a scam 2 weeks after ordering so i went out and bought one anyway

Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
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Click to collapse
It looks like the little Army guy had too much to drink there

Was it from bestwholesalegem? I ordered one too. Im sure it will not be an actual g tablet tho.
However i did read this today
"If the buyer has received an item that is materially different and have not received a response from you with return instructions, he or she may file a Guarantee claim for the purchase. Once a customer is reimbursed for an order via the A-to-z Guarantee, Amazon.com does not obligate that customer to return the item they received. However, you are welcome to contact your customer directly to arrange for a return of the item."
Quoted from the amazon sellers claim faq
If you can get around the whole moral issue i guess you might end up with a free chinese knock off tablet to make up for your lost time.
Or the seller will ask you to ship it back. In that case its up to you either just ignore him and keep it (which you legally can), or ask him to pay for return shipping (you can include price of gas/"handling") and ship it back. He probably wont be willing to pay the 30-40$ for shipping anyway.

Yea the seller was bestwholesalegem I see some of you were also tempted by the low price. I wonder how much much money he maid off with ...
Well I'm gonna file a claim now, and see if I get a response from the seller. I was so relived when I saw that the purchase was backed by the Amazon A-Z Guarantee.
Time to look for a new one I guess.

Silo45 said:
I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
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How does a seller with 90% negative feedback sell anything to anyone?

dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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... there's one born every minute

dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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He was a new seller and had no feedback when he started selling. I'm a seller on Amazon as well and we all start with nothing. The price wasn't drastically better than everything else ($269.99 + shipping), and you're not taking a monetary risk buying through Amazon, only a risk of inconvenience.

i am interested to know how you claim goes
and how long it takes for it to resolve

I'm interested also as I was one of the ones that received one of those tablets. Since before I ordered from him I ask what the return policy was. He assured me I had 30 days to return the item if I was not happy with it. It came in, I opened it and immediately fired a email off to him advising him I was returning it as it was not what I ordered. He wanted to give me a credit, but I held out for the money refund. I have all the emails to back up what the conversations between us was for Amazon if I have to file a claim with them.
Good luck and hope you get your money back.

I have sold a few items on Amazon and I know thet they keep the money for a while, they don't transfer it automatically to the seller account - especially if you are new to them.
So Amazon doesn't loose nothing, you get to keep the knock-off. Just act right away, don't wait 2 weeks...

nunjabusiness said:
Sorry you got taken.
I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
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This is a good policy to go by, because these items are shipped by Amazon's warehouse team and all returns go straight to Amazon. There is no need to deal with the merchant. HOWEVER as an Amazon Merchant let me warn you that there is no special approval needed to sell like this. The program is called Fulfillment by Amazon, and any brand new merchant can sign up. Also Amazon doesn't verify that the units shipped through this program are genuine.
Just thought you should know.

DuckyJazz said:
He wanted to give me a credit
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This should tell you your report was nothing surprising to him.
I wouldn't bother with trying to resolve this with him, go straight to amazon and remember to leave him the appropriate feedback.

My eBay experience (techno.trading.house)

Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
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So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!

To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.

It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.

abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).

I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.

android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
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I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
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Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:

I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.

mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
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That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.

If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app

More recent feedbacks to prove my point.

stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.

I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)

Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.

Is Repairs Universe a trustworthy site?

I am repairing a Nexus 6 for a friend and figured I would replace the aging battery as well. I contacted Motorola and Google for two painful hours only to be told there is no way they can get me an OEM battery. I have bought "OEM" batteries on eBay in the past and quickly learned that there are more low quality fakes than legitimate OEM batteries there. I came across the site "Repairs Universe" which seems legitimate. They claim to have only OEM parts, and reviews from various sites were mostly good. Some sites praising Repairs Universe, a few slamming it. I placed an order for the battery and received it today. The battery is shaped the same, though the writing on it is completely different and basically generic (model number, caution information, mAh) and lacking any kind of branding. I called Repairs Universe only to get a message about it being faster to contact them online, and then an eventual beep. It was a voicemail! I called again later and actually got a person. He said that all of their products are "OEM compliant" not OEM. He told me this just means it has the same specifications as the original part. This seems obvious to me, as anything would be compliant so long as its the same shape and size.
Obviously, I'm confused. I'm not sure if this is a good, honest company or not. Mainly, I'm worried that my battery could be a knock-off and catch fire or swell up. I can't find it anywhere else however so this is my only option aside from just using the aging original battery. The company does offer a 30 day guarantee, but only for the battery; if it explodes and takes the phone and my friend's hand out with it, they'll refund me 22 bucks...if it happens within the first 30 days.
Does anyone have any experience with this site, specifically, their batteries? I'm not looking for other sites (not yet, only once we figure out what the general consenses of Repairs Universe is.)
Thank you!!

I actually got my answer. I've been testing the battery for a week and it lasts half as long as the original which is almost two years old. I contacted them about it, and they told me I could return it, but I'd have to pay for return shipping plus would not be refunded the original shipping. Once the return is all said and done, I'll have gotten $4 back from the $22 I spent.
Don't shop with them! Turns out OEM and OEM compliant are not the same quality at all.

I know this post is old, but I wanted to share my experience with this company to make others aware. Yes, they provide repair tutorials and whatnot, in my opinion to encourage people to buy from them and it worked for me. I trusted them to send me a replacement for my phone screen. I had performed the same repair on my husband's phone a few years earlier with no problems (Samsung Note 8). The screen they sent did not work out of the box. That's beside the point, though. I did as their website said and sent it back at my expense, no big deal. I trusted them to send a replacement. Nope, they said it was my fault and kept my money AND the phone screen. I again did as their website said and immediately requested for them to send me the defective part back. Email was ignored, even though it went through, so they did not do as their site states. We're talking over $200. In the meantime, the battery replacement I had purchased from them and installed in my husband's phone not 3 mos prior to this, swelled and fried his motherboard. I had to buy another motherboard off of Ebay to fix that. Just wanted to share my experience.
One more thing, I have all the documentation to back this up. Please be aware of Repairs Universe. Make sure you closely read their terms and conditions if you do decide to purchase from them. They hide behind that and make it impossible to return or exchange something.

Stolen U12+

Guys long ago i opened a new thread for the display at my U12 + and I found out that the phone was already used, probably by another buyer or RMA. I buy that from ebay from the buyer "kimbimobile"
The seller has not only been smart and has sold me a used and not new phone, but on the insertion is written that also sends a Re Cam, of course he did not send it, only after very very much messages and open complaint.
After the opening of the complaint Ebay said to send it all back and of course the seller said he only received the accessories and no the phone, the re cam that does not work.2 of 2.
Ebay now has at 10 days for the checks, but I'm afraid that gives reason to him, clearly he is cheating me, he and not the courier or otherwise, he signed the package at the time of receipt, it was not damaged
Now do not know what to do, I often get almost € 1000 for the love of HTC, I thought about opening this thread to look for help, surely those who buy an HTC is a geek or programmer (like me), or who work in IT.
I thought to write here code code imei 353222090 and the last 6 number those who buy the U12+ 128Gb Blue Translucent from Ebay.Surely he will put his HTC online again
Thanks

Ebay give me reason and my money back, now i want publish the 2 imeis for future readers.
The name of the sealler on ebay is "kimbimobile"
1. 353222090629653
2. 353222090629661
Who have this phone, the phone is back from RMA with the LCD changed and after sold me like new phone, already the phone have others more problems, again with the display.

I've never had a problem with eBay and the sellers there. If I didn't receive an item eBay will help with a refund. If something was defective the seller will make good on the sale.
I hope I never ever come across a scammer on eBay.
Sent from my coconut frond hut using Tapatalk

O/T but wow, I've been scammed on eBay several times that I can remember. Twice it involved substituting an older or lesser model for what was described -- these were cases where it wouldn't be obvious to the average person what was inside. (For example, a laptop with a slower processor.) It always seems to get resolved but the process can take ages. Be careful out there.