Database Info

the worst service ever?

my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations

imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again

seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them

Be-Ware.....E-Bay wm 6.1 Kaiser Phones

I had bid on a Kaiser wm 6.1 Phone and although I did not win, I just recieved this notice;
The following is a notice from eBay Trust & Safety regarding:
Item Number - 270238527659
Item Title - NEW!!! ATT 8925 Tilt HTC Kaiser Tytn II UNLOCKED WM 6.1
Our records show that you were a bidder or buyer of one or more of this seller's items. We recently removed this seller's active listings and suspended the seller's trading privileges. Due to privacy concerns we cannot share further details about this seller.
If the seller asks you to complete this transaction outside of eBay, we strongly recommend that you do not proceed with the transaction. Transactions for items listed on eBay but then completed off of the eBay platform are not covered by buyer protection programs offered by eBay and can be highly indicative of fraud. For more information on Offers to Buy or Sell Outside of eBay, copy and past the following Help Page link into your browser: http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.
If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.
1. If an amicable resolution cannot be reached, the buyer can close their Item Not Received dispute and escalate it to a claim. If the transaction was paid for using PayPal and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. If you paid via Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay does not protect payments made via Western Union or MoneyGram per our Acceptable Payments Policy (http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2,000. To file a claim with PayPal, login to your PayPal account and copy and paste the following link into your web browser: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside. Scroll down to the bottom of the page and click on the File a Claim link. PayPal claims must be filed within 45 days of the close of the listing. It may take at least 30 days to complete the investigation and resolve the dispute.
Please do not respond to this email, as your reply will not be received.
Regards,
Customer Support (Trust and Safety Department)

Raphael vendor / Reseller Reviews.

There's a lot of different resellers about and equally many roumers of who's good and who's dodgy at the moment . So that we all know who's who out there, heres a little Thread with Vendor reviews.
If you have something positive or something negitive to say about a seller please say it here.
Also please rate your vendor XX out of 10, I might add a field to the vendor wiki.
Vendors and prices here >http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael_Vendors

I've always used Expansys / MobilePlanet. I'm USA so MobilePlanet.
There is some atrocious whining in their forums from - for want of a better term - EXTRAnoobs.
But in my dealings they are professional, rock solid and I've never had any problems.

Onthegosolutions
I have used Maobile Planet in the past and had no specific problems.
For some years not I have been using OntheGoSolutions and I have been pleased because I always know who I am speaking with. Seems to have very little turnover and they are small enough that I can communicate with one person. They are definitley not the cheapest but have at least twice in the past lowered a price for me when I pointed out an advertised lower price elsewhere.

I bought my Raphael online from Expansys Canada... All I can say is the transaction was very easy, and shipping was SUPER FAST!!!
Ordered it Friday afternoon (approx 3pm), after a small billing problem (I gave them a different phone number from the one on my Credit Card account), confirmed the order on Monday morning at 10am (they aren't opened on weekends), I had the device in my hands Tuesday just before noon...
All in all, besides the phone # problem, I'm very happy with the transaction. It was easy, smooth and fast...

Inkino UK
To all in London and southeast
Eugene at Inkino (I never knew I needed one), 48 Tottenham Court Road www.inkino.co.uk is a mine of information on all things HTC. They are one of the few, if only, HTC Ultimate Partners and it shows.
I have bought my Trinity and now Touch Pro from there.
Yes I could probably get a few pounds off here or there but the service and honest opinions I have had from Eugene and his collegues at the sister branch 9 Great Russell Street mean that I will simply not buy from elsewhere. If I have a problem I know I can call up or drop in and I will speak to someone who knows his products inside out and is a straightforward trader.
Pleasure to do business with.

I ordered mine from Expansys UK. I live in Cyprus and Expansys is propably the best choice. Although I should have used Expansys Cyprus, the UK site was 40 Euro cheaper so I went with them. The service is excellent! Prices are among the best in the market. (630 EURO inc. DHL shipping fees).
They support Paypal, which is a big plus in safety matters, and by using DHL you get your phone in record time.
All in all, i am a happy customer=p

I'm in the US and I bought mine from Clove. A tad more expensive, but I was having problems with Google Checkout (which Handtec uses for overseas orders). Clove was a little slow to receiving my order, but once they did they shipped it out within hours. DHL got it to me in 2 days, all the way from UK to California, and by 10am no less.
One thing about Clove (that I appreciated) is that they require you to confirm the order by calling your CC company and requesting the 6-digit charge authorization number for the charge. Maybe it's an extra hassle, but it's nice to know they're serious about your security.
I would order from Clove again, but of course now I have no money.

I'm in the US and purchased from Smart Mobile Gadgets. All was as they said, including Saturday delivery.

I ordered my TP from On the Go Solutions in July. They said they would call and make sure I still wanted it before they would ship. They also shipped the day the said they would, a month in advance. I am very satisfied with the way they do business.

This is a statement of one set of circumstances and does NOT impute or call into question the credibility or otherwise of this particular organization. There may be an explanation - but so far - my client has not received one.
A client of mine bought direct in a Buy It Now eBay auction from a company with a high level of positive feedback with thousands of positive transactions on eBay. Their public site is - Popular Electronics http://www.popularelect.com.
Approx 24 hours after buying eBay declared the auction NULL AND VOID and advised my client that they do not have to pay. eBay stated:
"As eBay removed the item, you are no longer obliged to send payment for it. Please don't send money or respond to any emails from the seller.
If you've sent payment but haven't received the item, please wait a reasonable period of time for delivery. If you don't receive the item, please contact us again by clicking "Contact Us" on any eBay Help page and selecting the following contact options:
Buying and Finding>Fraud and Payment Concerns for Buyers>Item Not Received or Item Not as Described (you paid)"
My client has called and emailed the company direct and not received any replies.
I've carefully reviewed the eBay email and header codes and believe the email is genuine and not a phish. All the auctions that for TouchPRo's that WERE on ebay from this company have disappeared at 9/3/2008 14:00 EDT.
I leave you to draw your own conclusions.

BEWARE OF THE TIGADUACELLULAR!!!
http://forum.xda-developers.com/showthread.php?p=2617797#post2617797

Has anyone actually baught anything from tigerCellular out there? If so let us know are they real or fake? thanks... im betting the latter but you never know

2call.nl 5/10
Got my TP from 2call.nl
Price without contract (as I use company sim) was good and delivery was very fast.
However, as my TP came with the know problems (GPS instable and hot, black paint falls off,...), I asked 2call within two weeks after pruchase to take my device back and replace it by a new one.
They refused.
As price and delivery is not the only thing I expect from a retailer of a some hundred euro device, I personally will not buy at 2call.nl again.

Avoiding Customs when Shipping from US to UK?

Hi all
I wanted to buy a phone from the marketplace here on xda. However I have read that you have to pay a customs duty and VAT on the item, which would be about 23% of the items value.
I was just wondering whether anyone has ever shipped an item (preferably a phone) from the US to the UK without incuring customs charges, and if any had any tips for me so I that I don't get ripped off?
Thanks

Yes I have and gotten away with no tariff but I called it gift under 50 bucks. I am guessing as long as it is used and not a computer........ it flew under the radar.

Technically, what you are asking is help on how to break the law, so I'd be careful
Personally, I've found that things sent by USPS (i.e. regular mail) rather than a courier can sometimes get through without charges, although most things are caught these days. If the sender uses UPS, DHL, Fedex etc. you'll almost certainly be charged.
Note that marking something as a gift makes no difference (unless it's under something like £28 - not sure of the exact figure). Second hand items are charged based on their market value, so that doesn't help either. If the sender uses an insured service, the insured value is usually marked on the package, so it will be easy for customs to place a value on the item.

Thanks for the replies. I know its technically against the law but it is quite a ridiculous law, since you have already paid for the item and all your doing is just paying some customs officer for sitting there opening packages.
So basically USPS, not insured, at a price of under $50. Any recommendations as to which service of USPS to use? Priority Mail, Express Mail etc.

Stay Away from ebay seller: tropical_mobile

I purchased two Samsung Galaxy S6 phones from the seller tropical_mobile on ebay. I purchased the phones from them because they listed the item with "12 MONTH SAMSUNG WARRANTY" and also mentioned that the item is located in Memphis, TN in the US. The phones actually shipped from Singapore. They landed in Fedex World Hub in Memphis, and these crooks have mentioned that as the item location just to attract more buyers from the US. After receiving the phones, I checked with Samsung in US to confirm if the phone truly has warranty. And they said the phones are not supported in the US. I asked the seller for a partial refund to keep the phones and they even agreed and sent me a bogus PayPal transaction ID and asked me to wait for a few days. The refund never came through. I wanted to deal this politely with them and was waiting for ever and ever. They play this delaying tactics and with that it was way past eBay's 30 day buyer protection deadline. Also with this I could not change the positive feedback I gave them. In addition they listed that the phone ships from Memphis, TN - but they actually got shipped from Singapore. This is another cheating tactic by this seller.
I then opened a PayPal case, and PayPal buyer protection is a JOKE. This seller sells thousands of phones and gives ebay and paypal a hefty commision. PayPal's decision was to have me ship the item back to Singapore (which costs around $150 for each phone) to get a refund. The seller who told me in the ebay messages that he is ok to give partial refund, has not agreed to partial refund when PayPal contacted them. So ultimately I am having 2 phones that can die anytime without support. My decision now is to spread the word to all discussion forums related to Android and ebay to warn people from staying away from this WORST seller.
US based sellers clearly sell these models by mentioning that there is no warranty. But this tropical_mobiles is one of the worst eBay seller, but tactically manages to have 100% positive feedback.
They may even ask you to close the ebay case and tell that they will process a refund or return. But do NOT close your case until it is fully resolved. A closed case cannot be reopened. This is another tactic from them. After the case is closed, they will not fulfill the promise made.
To Avoid all these hassles, just please stay away from them. You can rather purchase from properly US based sellers who truly list items are not covered under warranty.

Noted. Thanks!
Thread closed.
Darth
Forum Moderator