I had bid on a Kaiser wm 6.1 Phone and although I did not win, I just recieved this notice;
The following is a notice from eBay Trust & Safety regarding:
Item Number - 270238527659
Item Title - NEW!!! ATT 8925 Tilt HTC Kaiser Tytn II UNLOCKED WM 6.1
Our records show that you were a bidder or buyer of one or more of this seller's items. We recently removed this seller's active listings and suspended the seller's trading privileges. Due to privacy concerns we cannot share further details about this seller.
If the seller asks you to complete this transaction outside of eBay, we strongly recommend that you do not proceed with the transaction. Transactions for items listed on eBay but then completed off of the eBay platform are not covered by buyer protection programs offered by eBay and can be highly indicative of fraud. For more information on Offers to Buy or Sell Outside of eBay, copy and past the following Help Page link into your browser: http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html.
If you have already paid for this item but have not received it, you should take all possible steps to receive reimbursement.
1. If an amicable resolution cannot be reached, the buyer can close their Item Not Received dispute and escalate it to a claim. If the transaction was paid for using PayPal and qualifies for PayPal Buyer Protection the claim will be routed to PayPal for review typically within 30 days. (http://pages.ebay.com/securitycenter/faq/itemnotreceivedprocess.html)
2. Stop payment with your bank if you paid by check.
3. Contact the Security Department of your credit card company to file a chargeback if you paid via credit card.
4. If you paid via Western Union or MoneyGram, contact the company directly (Western Union 800-325-6000 or MoneyGram 800-926-9400). eBay does not protect payments made via Western Union or MoneyGram per our Acceptable Payments Policy (http://pages.ebay.com/help/policies/accepted-payments-policy.html).
5. If you paid with PayPal, eligible transactions will receive coverage up to $200 at no additional cost. However, the majority of transactions may be covered up to $2,000. To file a claim with PayPal, login to your PayPal account and copy and paste the following link into your web browser: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside. Scroll down to the bottom of the page and click on the File a Claim link. PayPal claims must be filed within 45 days of the close of the listing. It may take at least 30 days to complete the investigation and resolve the dispute.
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Related
my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
Those looking for omnia 2!!1 fraud alert
--------------------------------------------------------------------------------
Do not buy from the following, this guy is trying to scam me!!!!!! (Paypal claim in process)
Payment To:
Christopher Chan Zhipeng (The recipient of this payment is Non-U.S. - Verified)
Seller's ID:
mobilehubsg
Seller's Email:
[email protected]
http://myworld.ebay.co.uk/mobilehubsg/
Shipped an empty box. Fedex listed weight of package at 1/2 a pound, which is the empty box in a bag!!!!
Seem strange being that he has 100% feedback on ebay.
His rating and the fact that it is a store and not an individual is why i bought it there. First place I saw that had it. Made the purchase, and he was very courteous throughout the process. I went to my companies mailroom this morning to pick it up, opened it and it had nothing but and empty box. The reason i suspect this to be fraud is that he entered all the info for the shipping to FEDEX at his home and listed the package weight at 1.1 pounds. Fedex tracking lists the package at less than half that weight (due to the product not actually being there.) If this guy ships the thing or refunds my money, I would be very surprised. IF this turns out to be something he can explain, other than it msut be FEDEX's fault, AND i get what i paid for, I would be happy to retract/edit my claims. Until then I mostly put this out as a warning to others. I will update when i have more info.
Thread moved to General forum. The Marketplace is for trade discussions only.
Dave
Delivery companys
There is often problems with stolen items within delivery companys no matter how much of a worldwide company they may be
Ebay seller peepsjw is selling all of xda developers unlocking tools on eBay at £4.95 a go.
He is taking credit for the hard work of the developers & testers from this forum without any regret & having some nice holidays with his profits.
I suggest it is about time this long time eBay thief is closed down.
If you are a active eBay user report his items.
If you want to leave negative feedback, purchase the item & make a formal complaint via PayPal & eBay that you have been sold stolen goods.
The items are also being sent electronically which is an eBay listing violation for uk listings.
Lets shut this thief down.
His items:
http://shop.ebay.co.uk/peepsjw/m.html?_nkw=&_armrs=1&_from=&_ipg=25
His profile:
http://myworld.ebay.co.uk/peepsjw/
His Website:
http://www.pjwillsher.com/
Website details:
http://whois.domaintools.com/pjwillsher.com
His address:
[REMOVED]
I have contacted eBay but they don't like responding, so lets use ebay to our advantage & remove this thief & liar for good.
I ordered a code to unlock my desire from HTCCODE.COM last month Never got my code, Zero contact from the seller, sent e-mails for a refund but got no replies, filed a dispute with paypal and got this answer.
Dear XXXXXXXXXXXXXXXXX
We have concluded our investigation into your case:
Case ID: PP-000-978-685-028
Transaction Date: 6 Jun 2010
Transaction Amount: -15.00 EUR
Seller's Email: [email protected]
Seller's Name: Synapz
Unfortunately, we were unable to resolve this claim in your favour because
the item purchased was virtual or intangible. As a result, we have not
taken any action against the seller at this time but we have noted your
dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to
continue to work directly with the seller for an amicable resolution.
Thank you,
July
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
So be warned people can just take your money with no repercussions.
Very very sad, paypal are completely useless, so much for buyer protection. its only 15 euros but its the principal, im going to let as many people know about this as possible, there should be laws against people like this how is it in this day and age people can still hide behind the internets anonymity and "virtual items" loopholes.
So be WARNED AVOID HTCCODE.COM
Just thought I'd share this. I'm not buying anything today (except some beer). Please post if you use this code. I'm pretty sure it can only be used once. In the fine print: Nexus 4 warranty has a $99 deductable
Save 40% on protection plans today only. | If you have trouble viewing this email, click here.
ENTER CODE AT
CHECKOUT TO
SAVE 40% 1JLRYQFW02B
After today, save 20% until
05/20. No max discount.
*Coupon Code is valid for 40% off through 23:59 PT May 17, 2013. After that, Coupon Code is valid for 20% off through 23:59 PT May 20, 2013. Coupon is not valid for any Kindle products. Coupon is only applicable to non-eBay warranties purchased at www.squaretrade.com by U.S. residents. Coupon offer is not available on Amazon.com, QVC, Costco, Buy.com, Crutchfield, Abt Electronics, Vanns Inc, Woot.com, TigerDirect, CompUSA, circuitcity.com, Global computers, InfoTel and Purchasing Power, as well as government and businesses. Warranties must be purc hased within 30 days. Coupon may not be combined with any other offer. Coupon cannot be applied retroactively to past purchases. Unauthorized reproduction, resale, modification or trade of coupon and/or coupon code is strictly prohibited. Coupon offer is not available for warranty orders in large quantity for education purposes. For more info, View details
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