Database Info

FYI. TB no 4g, 3g or data going in and out

Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed

Do a factory reset
That worked well for me.
Sent from my ADR6400L using XDA Premium App

I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.

I just got my TB yesterday coming from an EVO and Sprint's nightmare of a network. Phone lost data after about 3 hours and I had to Hard reset. I don't get it. I tried everything else. Airplane mode, pull battery, turn data off and on... ect. Reset fixes it. Love the phone it's WAY faster then my rooted EVO with sprint lovers ROM!!! The power cord hookup on the side is an epic fail tho. You cant use the kickstand with it plugged in!!

I must be lucky, I live in a suburb of Chicago, and go all over the burbs and the city for work, and I have had no signal issues. Actually, I am in my office now on the 33rd floor downtown, my coworker stopped by to check out the Tbolt, and we did a speed test, I got 5800kbs down and 5600kbs up. On 3g, I barely had a signal in my office, and would get 200 -300 kbs down in my office. Win! Plus, I have 2-4 bars consistent up here. LTE is awesome.

It wasn't a loss of signal. It lost internet connection. It would talk and text fine but no data.

Sen.droid said:
Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Click to expand...
Click to collapse
This is extremely amusing. Yesterday I spent the majority of the day trying to find people with the same issues I was having and I couldn't so this morning I woke up and I said screw it, its time to do a factory reset and that worked. Today I get online and there are about 10 different sites with people reporting the same thing lol. Anyway OP is right do a factory reset. I tried just about everything else and this was the only thing that worked. For those that don't want to have to setup their phone again don't be too worried about this. The device restores most applications and settings in said applications.

I did a factory reset and it did indeed get me data restored in my house. I'm still confused however because other people in my house have VZW and have full coverage all over the house including the basement which is where my room is. 1 has an HTC incredible, and the other a droid 2. 3-4 bars of 3G no problem. For me though i get mostly 1-2 bars without 1X and sometimes with, maybe 1 bar of 3G if i leave the phone still and dont move it. No 4G. I've tried changing the settings to 3G only, or 4G only and stuff like that. Nothing. I've also switched under settings ---> wireless and netorks ---> mobile networks ---> system select ---> changed it from automatic to home only which some people have said worked for them.
On top of all that my phone thinks im in queens LOL! Im just outside of washington dc. Ah the growing pains of a new phone! Now, when im outside my house... Thats night and day. Phone works perfectly! I get great 4G speeds all over my area. Never a problem. Hopefully VZW is aware of the issue and will resolve it shortly.

Hello i have a stock tbolt... I just rooted and clockwork my question is if I do a factory reset will I lose root or will I have any other issue thanks in advance
Sent from my ADR6400L using XDA App

Settings > Wireless & Networks > Mobile Networks > Acces Point Names > "menu" Reset to Default. What really sucks is when you are on 4G Wifi hosting several devices and you loose Mobile Network. People look at you and think "looser" while they are mooching of your 4G radio....
Works like a charm. Had to do this on my previous AT&T HTC Inspire.

Im in Philly and had no problems today.......

what a bummer. got the phone in the mail this morning and spent all day setting it up. just had to factory reset to get my data back. tried all of the suggestions in this thread and the other one and nothing would bring it back.

Meh, I hate this. Just got this phone today and no data on it while moms iPhone has perfect 3g. I am just gonna wait for some fix though since don't want to reset my phone every time I turn it off.
At least I have wifi

This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?

WilliamStern said:
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
Click to expand...
Click to collapse
Take it with a grain of salt but the guy at the VZW (official, not a fake store) store last night said he heard about an upcoming software update within the next few weeks. I highly doubt that, but the guy did actually seem to be on the up and up with what he knew about phones and technology, he didn't come across as one of those "dismissive, just trying to sell you everything under the sun" asswipes.
I sure do hope they get this resolved soon. I have no data in my own house, meanwhile other roomates, all on verizon have damn near perfect 3G coverage inside and hell 3G is good enough for me even though Verizon says im fully covered for 4G. I'll take 3G until they get all that fixed. Just give me something! Meanwhile my old G2 would get full service in house as well. I'm almost stuck having to still use that for a while and i probably will hold on to it for another month or two.

this is driving me crazy - I had 4G the first few days, but then kept getting the cycle 1x, 3g, 4g but with no data most of the time late last week (LA area). Then yesterday I had 4G but no data, and finally got it to connect to 4G after several reboots and cycles. Now it won't connect to 4G at all (in an area that had solid 4G early last week). I have done factory data resets, pulled battery, forced 3G, LTE and both in the service menu, pulled sim card several times, forced home and auto networks and data roaming on and off. I've about had it.
Either the 4G local towers have gone dark since Saturday morning, or my phone just won't connect to the LTE signal. At least with the EVO when I was stationary in a 4G tower area I would get and keep solid 4G and data all the time, and handoffs to 3G were quick and smooth. The radios and/or network in this phone are not ready for prime time.

Same story as everyone else (I've tried everything--phone isn't rooted). No 4g in my area, so I don't expect that. What I do expect is to get solid 3g when my friend next to me on his droid is getting solid 3g. I'm stuck with 1x, and even that goes in and out...

same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.

zeavott said:
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
Click to expand...
Click to collapse
^^
Had this same issue on my X. This is a network issue, IMO. Either that, or Qualcomm has some 'splainin' to do...

[Q] NYC Data Outage

Anyone else in the NYC area having data issues? My data connection went down around midday today and hasn't returned. I called Verizon and they said that several towers were down in the area, but a friend with a Droid Incredible had a solid 3G connection this evening. I'm wondering if this is an issue with my phone or if it's the network.
I'm running a rooted TB with Virus ROM.

im in new york my service been good all day...I travel from queens to bronx

SmokingPope said:
Anyone else in the NYC area having data issues? My data connection went down around midday today and hasn't returned. I called Verizon and they said that several towers were down in the area, but a friend with a Droid Incredible had a solid 3G connection this evening. I'm wondering if this is an issue with my phone or if it's the network.
I'm running a rooted TB with Virus ROM.
Click to expand...
Click to collapse
I'm not in NYC, but in Northern NJ (Paramus) I haven't had any data outages whatsoever.

I was In nyc today all day and my data was fine
Sent from my ADR6400L using Tapatalk

In central NJ here. Sporratic data all day long. Sometimes can't even send/receive texts.

I traveled from Jersey City (2 miles from downtown NY) to Montvale in North Jersey without any issues.

ilogik said:
I traveled from Jersey City (2 miles from downtown NY) to Montvale in North Jersey without any issues.
Click to expand...
Click to collapse
Hey, you were right up by me!

Downtown NYC and South Shore of Long Island.....had 4g all day....no blips at all!

Jersey city here... no problems at all

Thanks for the feedback. Going to flash a couple of new kernels and see if that might be the issue. Flashing back to stock hasn't helped, though, so I'm not hopeful.

cypherx82 said:
Hey, you were right up by me!
Click to expand...
Click to collapse
Small world

I live in Central Jersey too and was having problems during the day. My phone seems fine now though.

In the event that I'm not the only person in all of NYC having issues, I'll post a quick follow up before calling it an evening. I've tried flashing back to stock, flashing a new kernel, toggling the radio off and on, multiple battery pulls, basically anything I could think of and nothing has worked. I called Verizon again and they said they still have towers out in the NYC metro area. I was encouraged to wait until tomorrow to see if data returns.
Here's hoping that I will wake up to a solid 4G connection.

Try Jcase's LTE on/off app. It may fix your issue if it somehow went to off.
https://market.android.com/details?id=net.andirc.lteonfoff

I didn't lose connection yesterday, but my battery drained faster than it ever has since I got the phone. I chalked it up to network issues and the 4G radio searching for the signal. I didn't really use my phone at all yesterday, but at like 5:30 I noticed my phone was really hot.
The drain was ridiculous - over 50% in about 3 hours.

I do have the LTE On/Off app, but thanks for the suggestion. I've tried swapping between every different radio available on that app and no luck with anything. I can't get 4G, 3G, or 1x data connection.
Verizon is saying that they are still working on network issues in the NYC metro area. It seems completely insane that I'm the only one having this issue though. I don't know much about how cell networks operate, but is it possible that there is a network issue that is affecting me and no one else on this board? That seems extremely implausible, but maybe it's just something that I don't know enough about.
I have to live with it for today, but if it's not sorted by end of day today I think I'm due for a return.

SmokingPope said:
I do have the LTE On/Off app, but thanks for the suggestion. I've tried swapping between every different radio available on that app and no luck with anything. I can't get 4G, 3G, or 1x data connection.
Verizon is saying that they are still working on network issues in the NYC metro area. It seems completely insane that I'm the only one having this issue though. I don't know much about how cell networks operate, but is it possible that there is a network issue that is affecting me and no one else on this board? That seems extremely implausible, but maybe it's just something that I don't know enough about.
I have to live with it for today, but if it's not sorted by end of day today I think I'm due for a return.
Click to expand...
Click to collapse
I have a feeling it's affecting me as well... the only difference is that my phone still says I have service. The reason I think it's affecting me is the ridiculous battery drain I've been experiencing the last 2 days.
Typically, I get around 3-5% battery loss every hour... I like that rate. Yesterday and today I'm getting 15-25% battery drain ever hour and my phone is very hot
I turned off the 4G radio a few minutes ago and I'll see if that has any affect

Both of you should:
1: Pull the Battery
2: Remove the Sim Card
3: Put Battery back in
4: Boot the Phone WITHOUT the Sim Card
5: Once it boots and gives you errors, shut down the phone
6: Put SIM back in and boot normally
This allows the phone to Re-Register on the Network. See if that helps.

I had connectivity issues yesterday, but so far its been fine today (tethering).
I'm in the financial district

aznxjz said:
I had connectivity issues yesterday, but so far its been fine today (tethering).
I'm in the financial district
Click to expand...
Click to collapse
good to hear they got it fixed

[Q] Please Help - Slow data speed on S4G-TMO

I am in Houston, Zip code 77057
I need some help regarding data speed on my Sensation. I only get about 85 kbps download at my home. I have all 4 Bars and 4G logo all the time. But somehow I never get above 85 kbps. I have try all possible fix I could found on XDA (Thanks XDA) , like removing Plastic case I am using toggling ciphering, which seems to help lot of people here , but no go for me .
I have been in contact with TMO from last 3 days regarding this. i used my land line to call TMO so we can troubleshoot the issue on Sensation. Very first time I called TMO , She have me remove the battery and SIM card form the phone. At the same time she setup something in her system and asked me to put SIM, battery back and turn on the phone. When I turn on the phone again, I got amazing 3Mbps speed (at Home). I thought speed problem got resolved. But next morning it went back to 85 kbps.
I called 2nd time yesterday, this time I was on the phone for like 45 min, first she checked my data plan(I have unlimited data), the we checked on SIM card (I am using New SIM came with the Phone) but nothing worked. The she wrote a ticket for technician to go and check tower. She promised to call me next day. I also told her that previous Rep did something in TMO system which got me 3 Mbps speed. she told me that Previous rep must have fixed my Phone to a single Tower and when i left the area Phone lost the connection and picked up the nearest tower to my home. (useless solution)
Today I did not see any speed improvement, When TMO rep called I told her no Improvement and I am still on same Slow 85kbps (with 4 bars and 4G). she will have technician go one more time tomorrow and have technician call me directly.
This is so frustrating, I am tired of this thing. I like the sensation but lousy data speed is spoiling the fun. I am seriously considering leaving TMO.
Any thoughts ??

Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App

joemm said:
Check under menu,setting,wireless network,mobile network, network mode......what is selected?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Both GSM/WCDMA. I did checked before i called TMO
Thanks

Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.

neoseal said:
Have you tried selecting wcdma only? I am not sure if that will work or not but worth a shot. It kinda sounds like the network has your account/phone throttled as that is right around the speeds I get when I am. Keep calling tmobile, I know its a pain in the a$$ but it sounds like a problem on thier side. When I had a problem last week (no 4g service at all in my house) they tried to tell me I was not in a 4g area. I had to call back to get a different rep because the previous one just wasn't listening to what I was saying. They ended up having the completely wrong address that had them looking at towers 5 hrs away from me.
Click to expand...
Click to collapse
HI
I did tried WCDMA only mode, No Signal both (Phone and data)at all when i use WCDMA. so thats not gonna work. well i am waiting for TMO to call me back today.
Thanks

I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App

missing2 said:
I have the same problem here in Stockton Ca. The rep at tmo never got back to me after 1 week so i called back. Rep oppened another ticket and promised to get back to me within a couple of days... No call after 1 week. When I called the third time complaining they said they didn't call me back because the slow data was a software issue and had nothing to do with T-Mobile, so I should wait for an update from HTC. Then after mentioning I was thinking of switching to Verizon they switched me over to customer loyalty, who immediately offered to cancel my account for me. Where is this great customer service I hear about?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
When i call TMO, I always ask the person for his/her Rep ID #. this way i have something with me to follow up later. and if they open a trouble ticket, i also ask for Ticket #. thats how i was able to get TMO rep called me back to update me on my data Problem

Data dead after kernel flash

I was running the 1204 Imnuts rom for the past day and today decided to flash the IMO 4.0 kernel with lagfix enabled. I also flashed FUGU tweaks prior to flashing kernel.
Everything went fine but a minute after booting my phone when the lagfix was enabled it dropped data. I restarted again and it did the same thing. I get about a minute of 4G and then it disconnects.
A little worried, I disable lagfix, let it reboot to convert back to RFS and then I Odin back to EE4 with the pit file for good measure.
Same problem. 4G for a minute or two at best and then no data. I put the phone on wifi and let it update to EP4D and the same scenario exists.
I took the phone to Verizon and they are sending me a new one(or refurbed I assume). Thank goodness for the extended warranty.
Anyone have an idea of what happened? 4G working for a minute or 2 and then data dropping all together?
I don't post much here but have been a ROM flasher since getting my Fascinate over a year ago so it's not a noob incident.

This has happened to me several times. Replacing the sim card fixed the issue for now.
Sent from my SCH-I510 using Tapatalk

In my area (Western NY), there is a 4G data outage. Started yesterday morning.

http://stopthecap.com/2011/12/07/verizon-wireless-lte-outage-impacts-service-on-east-coast/
Verizon Wireless has confirmed a major LTE outage is impacting their data customers up and down the east coast as of late last night.
4G service works only intermittently this morning for impacted customers. Many Verizon Wireless 4G phones are also not stepping down to the older 3G network properly during the outage, which means no data service at all, unless you are near a Wi-Fi hotspot.
The largest service area affected is New York City, but the outage is also impacting 4G customers in western New York, Pennsylvania, and northern Virginia.
Verizon has no estimated time when the problem will be repaired.
Click to expand...
Click to collapse

You know... these are the time you, as an Android user, have to turn to the community to get help first.
Help from the Verizon Store Representatives? Don't make me laugh. They aren't known for being the sharpest knives the drawer, the sharpest tools in the shed. You get the idea.
Many times we know things hours before the store reps do or know things that the store reps don't even know at all. Definitely a situation in which the left hand doesn't know what the right hand is doing.
I know that the people with the high foreheads are busy trying to fix issue, but please... for God sake, put a damn notice somewhere where the whole damn company can see it so that you don't send people scrambling around looking for a fix for their devices when it's your own damn network that's broken again.

I drive between western PA and NYC everyday then home and had a similar problem when I first got Verizon and this charge. I was on the stock tomorrow and couldn't hold 4G to save my life. I called Verizon customer support, and they did something with the network and the phone, then told me to pull the sim out, blow everything out with canned air, reseat the sim card, and call back the next time I was in the area of problems if it didn't work. I don't know what they did or happened, but both my wife (she has a matching charge) and I haven't had any problems since
Sent from my Gummy Charged GBE 2.1 using XDA App

My phone number is from NY although i live in las Vegas now. Maybe they are doing testing by phone numbers in given areas. Can't believe i am getting another phone out of the situation.
I asked the woman helping me for a new sim and she was adamant on replacing the device.
If it has to do with my number being from the northeast then the new phone will not work either.
Sent from my SCH-I510 using xda premium

During lunch today, I started having data problems in Montgomery, AL. It's been up and back down again in that time.

NY area is back online.

North East Ohio is still offline.
They say something happened to the switches that authenticate the SIM cards. So... why are there not regional switches or even a switch in each state? Redundancy, redundancy, redundancy.

trparky said:
North East Ohio is still offline.
They say something happened to the switches that authenticate the SIM cards. So... why are there not regional switches or even a switch in each state? Redundancy, redundancy, redundancy.
Click to expand...
Click to collapse
Switch budget was cut to give more money to "Can You Hear Me Now" guy.
---------- Post added at 04:20 PM ---------- Previous post was at 04:13 PM ----------
bluevolume said:
NY area is back online.
Click to expand...
Click to collapse
And we're back down in NY. LOVELY.

Media is starting to notice.
http://www.gottabemobile.com/2011/12/07/verizon-suffering-4g-lte-outage/

Here in north west Ohio I have nothing at all. Me, all my buddies, and my family have no 4g or 3g. This is a major outage. Very widespread.
Gears Of War 3!
GT = SAVAG3K1D911

I think this has something to do with the razrs claiming it has a broken sim. I strongly believe its all tied together in some way. I hope Verizon makes a statement and soon.
Gears Of War 3!
GT = SAVAG3K1D911

3g and 4g dead in San Jose, CA, both on my charge and a coworker's bionic. Looks national to me.

http://twitter.com/vzwsupport
VZW twitter feed says no ETA to fix the data problem
VZW Support
@VZWSupport VZW Support
There is no ETA at this time. We have engineers working on this. Thank you for your patience. ^JL
Click to expand...
Click to collapse

I know why they are doing this. Verizon wants us all to buy 5G phones.

intermittent data problem

Have any of you guys had a problem with data not working, like when you open your browser and it cant connect? I just started experiencing this. What I have been seeing is the browser will not connect, but I still have full bars and 4G icon. So I hit the refresh button on Chrome right away, and it connects. One time, this morning, it wouldnt connect at all, so I hit airplane mode, on then off, and it instantly connected again. This has happened yesterday and today. Im on Straight Talk, using RUXLF3 modem(just switched to UCLF6 to test...doing same thing).
Heading to bed, ill check back tomorrow. Thanks.

pahick said:
Have any of you guys had a problem with data not working, like when you open your browser and it cant connect? I just started experiencing this. What I have been seeing is the browser will not connect, but I still have full bars and 4G icon. So I hit the refresh button on Chrome right away, and it connects. One time, this morning, it wouldnt connect at all, so I hit airplane mode, on then off, and it instantly connected again. This has happened yesterday and today. Im on Straight Talk, using RUXLF3 modem(just switched to UCLF6 to test...doing same thing).
Heading to bed, ill check back tomorrow. Thanks.
Click to expand...
Click to collapse
I also have the same problem and I have the same setup. I think this is an ST issue since my daughter's atrix on ST is also having the same intermittent data connections. We also observed it since this morning.
Sent from my Calculator with Android.

Thanks. Its definitely a Straight Talk issue. Talked to some folks via PM on Howard forums and some are getting throttled, some experiencing "glitches" such as you and I. Thanks again.

pahick said:
Thanks. Its definitely a Straight Talk issue. Talked to some folks via PM on Howard forums and some are getting throttled, some experiencing "glitches" such as you and I. Thanks again.
Click to expand...
Click to collapse
keep an update on this, I'm interested in possibly switching to straight talk pending if the new iphone isnt compatible with tmobile since my local carriers uses their frequencies. Savings with straight talk would be nice, although I can jump to any other carrier and use the discounts below
Discounts
Sprint 22%
verizon 23%
at&t 23%

osugsxr said:
keep an update on this, I'm interested in possibly switching to straight talk pending if the new iphone isnt compatible with tmobile since my local carriers uses their frequencies. Savings with straight talk would be nice, although I can jump to any other carrier and use the discounts below
Discounts
Sprint 22%
verizon 23%
at&t 23%
Click to expand...
Click to collapse
Never talk here again isheep
Sent from my SGH-I727 using Tapatalk 2

I have Straing Talk for two months. The data connection was good at the beginning. But I cannot connect to the internet or it's very slow since two weeks ago. Based on my research online, there are many other consumers have the same issues. I am in NJ. I am thinking to switch to other carriers if the problem is not fixed soon.

I have the same data issue as others on straight talk. When it hangs I just uncheck use packet data then recheck it and that gets data back online.
Sent from my SAMSUNG-SGH-I727 using xda premium

I check in here too ... Exact same problem with data not working all of a sudden .. I was thinking apn settings at first ; data proxy or no proxy ... but today happened either way !!! ...

Bummer, I am in central Ohio, and I was thinking of switching from ATT to ST BYOS with their ATT sim.
I am curious to see how this unfolds.
It sounds like flashing a tmobile radio and going to tmobile flat rate experiences intermittant data issues too?