Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Do a factory reset
That worked well for me.
Sent from my ADR6400L using XDA Premium App
I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
I just got my TB yesterday coming from an EVO and Sprint's nightmare of a network. Phone lost data after about 3 hours and I had to Hard reset. I don't get it. I tried everything else. Airplane mode, pull battery, turn data off and on... ect. Reset fixes it. Love the phone it's WAY faster then my rooted EVO with sprint lovers ROM!!! The power cord hookup on the side is an epic fail tho. You cant use the kickstand with it plugged in!!
I must be lucky, I live in a suburb of Chicago, and go all over the burbs and the city for work, and I have had no signal issues. Actually, I am in my office now on the 33rd floor downtown, my coworker stopped by to check out the Tbolt, and we did a speed test, I got 5800kbs down and 5600kbs up. On 3g, I barely had a signal in my office, and would get 200 -300 kbs down in my office. Win! Plus, I have 2-4 bars consistent up here. LTE is awesome.
It wasn't a loss of signal. It lost internet connection. It would talk and text fine but no data.
Sen.droid said:
Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Click to expand...
Click to collapse
This is extremely amusing. Yesterday I spent the majority of the day trying to find people with the same issues I was having and I couldn't so this morning I woke up and I said screw it, its time to do a factory reset and that worked. Today I get online and there are about 10 different sites with people reporting the same thing lol. Anyway OP is right do a factory reset. I tried just about everything else and this was the only thing that worked. For those that don't want to have to setup their phone again don't be too worried about this. The device restores most applications and settings in said applications.
I did a factory reset and it did indeed get me data restored in my house. I'm still confused however because other people in my house have VZW and have full coverage all over the house including the basement which is where my room is. 1 has an HTC incredible, and the other a droid 2. 3-4 bars of 3G no problem. For me though i get mostly 1-2 bars without 1X and sometimes with, maybe 1 bar of 3G if i leave the phone still and dont move it. No 4G. I've tried changing the settings to 3G only, or 4G only and stuff like that. Nothing. I've also switched under settings ---> wireless and netorks ---> mobile networks ---> system select ---> changed it from automatic to home only which some people have said worked for them.
On top of all that my phone thinks im in queens LOL! Im just outside of washington dc. Ah the growing pains of a new phone! Now, when im outside my house... Thats night and day. Phone works perfectly! I get great 4G speeds all over my area. Never a problem. Hopefully VZW is aware of the issue and will resolve it shortly.
Hello i have a stock tbolt... I just rooted and clockwork my question is if I do a factory reset will I lose root or will I have any other issue thanks in advance
Sent from my ADR6400L using XDA App
Settings > Wireless & Networks > Mobile Networks > Acces Point Names > "menu" Reset to Default. What really sucks is when you are on 4G Wifi hosting several devices and you loose Mobile Network. People look at you and think "looser" while they are mooching of your 4G radio....
Works like a charm. Had to do this on my previous AT&T HTC Inspire.
Im in Philly and had no problems today.......
what a bummer. got the phone in the mail this morning and spent all day setting it up. just had to factory reset to get my data back. tried all of the suggestions in this thread and the other one and nothing would bring it back.
Meh, I hate this. Just got this phone today and no data on it while moms iPhone has perfect 3g. I am just gonna wait for some fix though since don't want to reset my phone every time I turn it off.
At least I have wifi
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
WilliamStern said:
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
Click to expand...
Click to collapse
Take it with a grain of salt but the guy at the VZW (official, not a fake store) store last night said he heard about an upcoming software update within the next few weeks. I highly doubt that, but the guy did actually seem to be on the up and up with what he knew about phones and technology, he didn't come across as one of those "dismissive, just trying to sell you everything under the sun" asswipes.
I sure do hope they get this resolved soon. I have no data in my own house, meanwhile other roomates, all on verizon have damn near perfect 3G coverage inside and hell 3G is good enough for me even though Verizon says im fully covered for 4G. I'll take 3G until they get all that fixed. Just give me something! Meanwhile my old G2 would get full service in house as well. I'm almost stuck having to still use that for a while and i probably will hold on to it for another month or two.
this is driving me crazy - I had 4G the first few days, but then kept getting the cycle 1x, 3g, 4g but with no data most of the time late last week (LA area). Then yesterday I had 4G but no data, and finally got it to connect to 4G after several reboots and cycles. Now it won't connect to 4G at all (in an area that had solid 4G early last week). I have done factory data resets, pulled battery, forced 3G, LTE and both in the service menu, pulled sim card several times, forced home and auto networks and data roaming on and off. I've about had it.
Either the 4G local towers have gone dark since Saturday morning, or my phone just won't connect to the LTE signal. At least with the EVO when I was stationary in a 4G tower area I would get and keep solid 4G and data all the time, and handoffs to 3G were quick and smooth. The radios and/or network in this phone are not ready for prime time.
Same story as everyone else (I've tried everything--phone isn't rooted). No 4g in my area, so I don't expect that. What I do expect is to get solid 3g when my friend next to me on his droid is getting solid 3g. I'm stuck with 1x, and even that goes in and out...
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
zeavott said:
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
Click to expand...
Click to collapse
^^
Had this same issue on my X. This is a network issue, IMO. Either that, or Qualcomm has some 'splainin' to do...
Related
I Lose my data connection several times a day even when having 3 or 4 signal bars for hours at a time.
I had an iphone for 2 years and never had this problem even though the att signal is spotty at best where i live. Once i lose the data connection it refuses to come back even when i have a solid 3 or 4 signal bars for hours plus.
ive tried every combination of using task killers to not using them to toggling airplane mode, toggling apn settings and gps settings and even rebooting the phone, even the reboot doesnt always fix it........
the most successful i have gotten has been to toggle airplane mode on
run a task killer 2 or 3 times and then turn off airplane mode and then toggle the apn switch off and then back on
anybody have any insight ?
this really interferes with my plan to drop the $20 unlimited text package and use google voice. when my edge connection just disappears on me
Nobody?
Sent from my SAMSUNG-SGH-I897 using XDA App
looks like you're alone on this one. go get your phone replaced
Get a new sim card it worked for me
I'm having this issue as well. I'm only noticing it about once a day, but its really irritating.
New SIM is fixing this for people?
Happens to me occasionally but not often enough to be a real issue.
From my Samsung Captivate
So those of you who lost data connection.
How are getting it to come back on? Mine seems to get worse each time. Could there be some ill effects of iphone data package being on my account still?
Sent from my SAMSUNG-SGH-I897 using XDA App
I didn't have this problem until the past few days. I've been traveling in Colorado for those two days, and I've actually had a data connection less time than it's been disconnected. When. I go into the menu and choose About -> Status, it shows "Mobile network type": EDGE, "Mobile connection status": Disconnected. I haven't been able to figure out what's causing it. Sometimes restarting it or turning flight mode on/off gets the data connection going.
Back at home in Austin (a 3g city) I've not experienced it once. Now, in edge data areas of rural Colorado and Durango, I've experienced it most of the time.
You're definitely not alone in this, but unfortunately I don't know how to fix it yet.
Sent from my SAMSUNG-SGH-I897 using XDA App
guys, get your phone or sim card replaced and see if that helps. This is not typical behavior for this phone.
I had my 2 year old sim card replaced and my apparently my account still listed Iphone data plan and not android data plan .. they assured me that was the problem and this would fix it .
....however tonight it still happened.. it was very brief.. but still..
seems to be something with spotty service and only edge. wish there was an option to disable 3g on the phone.
maybe its a bug and getting stuck searching for 3g
there is an option to disable it. check the secret menus thread here on xda. The sim card replacement is for faulty sim card not faulty data on their system. Your new sim could be acting up or it may be your phone. Doesnt hurt to get them both replaced, give it a shot.
lecmmada said:
I didn't have this problem until the past few days. I've been traveling in Colorado for those two days, and I've actually had a data connection less time than it's been disconnected. When. I go into the menu and choose About -> Status, it shows "Mobile network type": EDGE, "Mobile connection status": Disconnected. I haven't been able to figure out what's causing it. Sometimes restarting it or turning flight mode on/off gets the data connection going.
Back at home in Austin (a 3g city) I've not experienced it once. Now, in edge data areas of rural Colorado and Durango, I've experienced it most of the time.
You're definitely not alone in this, but unfortunately I don't know how to fix it yet.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Same problem here almost exactly. Ever since taking a trip to Colorado from Austin, when on edge network the data connection craps out despite the fact I can still make calls and text. At first I thought I was just roaming but then after looking in connection settings it said I was connected to att.
Its a really weird and annoying problem. The way I beat it when the data connection drops is I turn on flight mode, then turn radio back on and then turn wifi on and then off. A really weird procedure but it almost always works.
Anyone found a way to prevent this yet?
Sent from my SAMSUNG-SGH-I897 using XDA App
matthewpapa said:
Same problem here almost exactly. Ever since taking a trip to Colorado from Austin, when on edge network the data connection craps out despite the fact I can still make calls and text. At first I thought I was just roaming but then after looking in connection settings it said I was connected to att.
Its a really weird and annoying problem. The way I beat it when the data connection drops is I turn on flight mode, then turn radio back on and then turn wifi on and then off. A really weird procedure but it almost always works.
Anyone found a way to prevent this yet?
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Try getting a new SIM card. My Nexus One and Motorola Milestone do this (lose data) a few times a day. Same SIM, different devices, and across different ROMS. My Captivate even did it. A new SIM could very well fix this issue for you.
Not sure what's going on. Just got this phone today, all is well. Installed all my apps. Nothing wrong yet. Then suddenly I lose data connection, but phone calls work fine??? Strange enough, airplane mode is off, data network is active/on and the bars are full strength (my area is perfectly fine with connection/reception).
In order for me to get the data to work again, I have to reboot the phone.
I already upgraded to EE4 as well.
Any one else having this problem?
This happened to me twice so far today. I did not root my phone, using stock rom.
I was having some data network issues too. Been all day.
Sent from my SCH-I510 using XDA App
It happened again...this is frustrating
What region do you live in? I'm in Alabama.
Sent from my SCH-I510 using XDA App
Take it back and get a replacement. I didn't make it out of the parking lot on my first one and noticed the data network was acting weird. Walked back in and showed them and they gave me a new one. Second one has been great. And with it being brand new I would not put up wiht that type of crap.
The phone I replaced had a connection that would cycle from 4g to 3g to 1x to dead if I downloaded more than 20mb of data at once. I also had it completely die and it required a battery pull after taking a picture once. When I returned it to the VZW store they couldn't reproduce the issue and factory reset it. I wasn't gone from the store for 5 min and it died again so I returned and they swapped it. I haven't had that issue since.
Dropping Network
My wife's phone looses the network MANY times per day and she has to reboot to get the connection back. Her battery also gets very hot and then the phone locks up. She is taking it back to Costco tomorrow to try another one.
both my thunderbolt and charge lose their connections ... i just got a replacement charge as they said it was defective since it was losing the network connection ... new one had to be rebooted to get a connection back, lol ... so much for the defective 'original' charge!
I went to VZ store today and they told me there is a 3G/4G outtage. Anyone else? I'm in PA.
Problem still persists even now.
4G in MO**
You guys still having issues?
Wife exchanged for another Charge and no more issues. She must of had a dud.
Sent from my ADR6300 using XDA Premium App
Mine is doing the same thing. Located in Southern Indiana
They must be doing some upgrades to the network because it's intermittent. The past couple of days I've been getting periods of no response even though the 4G icon is displayed.
During one of my connection issues, I just wanted to confirm it was actually connected and, oddly, I recoded one of my fastest speed tests during that time. I still wasn't getting updates/notifications from the Gapps though.
4g issues
I have issues of 4g display showing and cant connect but it last about a minute. But the worst part is at 1 am when im into my phone it just goes out cant connect to 3g or 4g with my life depended on it. Its so frustrating. any guesses?
I had my phone replaced....still having problems
I'm in Georgia and I've been having this issue as well. Just received my new change and I'm going to give it a shot...
Anyone come to a resolution yet?
Sent from my SCH-I510 using XDA App
I'm in NC and my 3G or 4G icon has started to randomly disappear. Sometimes it comes back sometimes not. ROM related perhaps??
Charge
gummycharged 1.8.1
i'm from san francisco and no 4g signal since 8am PST
So I have seen other people with network issues about the phone switching from 3G to 4G and so on and I had some of them but never to this extent.
Normally my house is on the fringe of 4G so my phone will usually stay on 3G most of the time. Yesterday while I was at home I was getting 4G, strong 4G and I was pretty happy about this. When I left and went into a 3G area I no longer get 3G, at all. But when I go back into a 4G area I get it just fine, and im at work right now and have perfect 3G on my galaxy tab but no data at all on my charge, not even 1X. Has anyone else experienced this? I have tried forcing 3G only but nothing happens, its as if somehow my phone is only allowing 4G.....
BTW im on stock EE4 not rooted or anything
EDIT: Forgot to mention that I have had a problem in the past where it wouldnt pick up any network, so I would reboot and all would be well. I have rebooted countless times and it doesnt fix anything....
Its your sim card 100%. Get a new one.
I have my phone forced to 3g as there isn't any 4G around here and several times a day it will just drop 3g for 5-10 minutes for no reason at all. I still have good service but drops the data.
I don't have any solutions, but you're not alone!
Sent from my SCH-I510 using XDA Premium App
Ok I think ill go to verizon today to get a new sim card. Its been over 24 hours and now it has stopped connecting to 4G as well, I just went out to lunch to test it. Hopefully this will help!
I have had internet connectivity issues that get cleared up immediatley after i disable mobile data and then re-enable.
It happens when i am in a solid 4g area sitting in the same place surfing the web and my data will just die. and it comes back right up after i disable and re-enable my mobile data.
it also happens when im on the bus going back and forth between 3g and 4g.
is this a normal droid charge issue?
seems like it craps out after about 10 min of surfing every time i remember it happening.
i had this happen when i was stock, after i rooted stock, and now on tweek 2.0
Had that issue yesterday on 4G, and it cleared up the same evening. Occasionally will lose data connectivity on 4G, even with it's still showing the connection. It's not very frequent or consistent, and it seems to have gotten better over time. There is definitely some flakiness on the radios on the Charge. A friend was sitting right next to me on his Spectrum yesterday and wasn't having any issues. I think it's likely related to Verizon network, but I think some phones are more sensitive to it than others.
Yeah, happens to me too. I had to disable/re-enable data at least twice today. :/
Sent from my SCH-I510 using xda premium
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
re
JihadSquad said:
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
Click to expand...
Click to collapse
hmm.. i did have a few sim issues when i got the phone a week ago, after loading a rom the phone said there was no sim inserted or there was a sim error cant remember which.
maybe swap the sim tomorrow to see if that helps.
sounds like it might be a charge radio issue... i am getting what ever killer phone comes out in a few months anyway. Galaxy s3? HTC one X ? Galaxy Journal ?
Motorola hd ?
re
So i got a new sim..
Nothing has changed.
I have netflix and live in a great 4g area and still have to toggle off data 2-3 times a morning on my bus trip into seattle.
It seems like the radio has a hard time figuring out wtf to do once it comes in and out of 4g. I can be sitting at in traffic for 5 min with no signal and flipping the data on and then off... BAM 4g is back.
This makes for annoying netflix / IT Crowd, viewing.
I am glad that i got this phone as a temp solution cheap from craigslist. Motorola Droid fighter or Galaxy S3 will be putting this lump of mediocre electronics to rest in the next month or so.
What radio is installed on your phone? To find this out go to settings/about phone. The baseband version would be your radio. If it says i510.06V.FP1, that means you are on the most up to date radio. I had similar issues before I updated to FP1 but since then, the 3 or 4G has been very quick to connect and stays reliable all day.
One of my buds works for Vzw and he told me that the 4g network is great when it works. In some places vzw is activating 4g network before the network is ready to be deployed. They are doing this because competition has more 4g coverage.
One solution is to set your phone to 3g only and accept reliable slow sppeds or deal with crappy 4g. Eventually vzw will get it right. Wjen though, is anybody's guess.
Sent from my SCH-I510 using XDA
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
Click to expand...
Click to collapse
you should search before posting, maybe someone else is having problems. maybe theres info that could help you.....
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
Thanks so much for the tips. I searched prior to posting.There has been another post after mine with someone talking about similar issues.
Tried number 1 and 2. No dice.
I'm hesitant with 3 (although I've flashed/odined many times in the fascinate). Will refreshing stock up the flash counter? I may just swap out the phone in store. This would at least give me an account history showing issues.
When I have new info, I'll reply.
Sent from my SCH-I535 using xda app-developers app
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Very cool. Thanks.
Sent from my SCH-I535 using xda app-developers app
tillithz said:
i posted well before your thread, but in short......theres an update being pushed that addresses 4g issues
Click to expand...
Click to collapse
I really hope this update doesn't effect the kexec work that is already underway
Verizon LTE is fast but...
It sucks at connecting and at staying connected. My HTC Thunderbolt did this, my Droid Bionic does this, and my co-workers Razr does this. LTE is fast when it actually works properly.
I'm not able conenct to 3g or 4g. Without Wifi I'm getting no data services.
As promised, I have an update. I went to the VZW store and they swapped out my SIM card. No change. The same issues I described in the OP were encountered.
I've performed the following testing to help determine if my specific phone had an issue or whether it was just the LTE service in the area. This isn't the most extensive or scientific test, just a quick and dirty test.
The procedure was as follows:
-Compare phone signal strength in Settings -> About Device -> Status (within phones approximately 5 feet of each other)
-Compare speed test results using the SpeedTest.net app
My office:
1 person in my office also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -88dbm, mine was -84dbm. Definitely within normal range for a decent LTE signal.
- His speed test results were similar to mine (within 10% for each direction)
1 person in my office has a Droid Razr (non MAXX) running ICS (important as ICS measures signal strength differently than GB).
- On average, his signal strenth was -95dbm, mine was -91dbm.
- His speed test results were very different than mine:
GSIII - 66ms ping, 8.5MBit down, 12.2MBit up
Razr - 61ms ping, 18.9MBit down, 9.1MBit up
A friend's house:
My friend also has a vzw galaxy s III. We are running the same stock system.img (I535VRALF2).
- On average, his signal strength was -104dbm, mine was also -104dbm. A fairly poor LTE signal.
- Our speed test results were similar (approx 4MBit down, upload was intermittent (would sometimes stall out) approx 0.5Mbit up)
VZW lists 4g coverage as "Verizon LTE (non-extended)" in both areas.
Conclusion:
The difference I encountered between my GSIII and the Razr was alarming, but again, this wasn't the most scientific test (and anyone familiar with the speed test app will tell you that it's usually best to run it several times (unfortunately, I was pressed for time). Just wanted to get an idea of encountered differences.
I can second what tillithz heard about an update being released to address the 4g connection issues. I heard the info from a VZW store employee (so take that with a grain of salt).
I'll be keeping my eyes open for details on the rumored update (and wether or not it breaks our current root/CWM/custom boot.img flashing abilities).
das7982 said:
I know this sounds ridiculous to do with brand new phone but here is the truth. They factory flash those bad boys using octopuss strand array cables with one machine and sometimes they receive a bad flash from the factory. Try the following steps
1. Go to options>settings>mobile and wireless networks>mobile networks>toggle mobile network on and off. (is it acting better?) No? then..
2. Factory data reset the phone. (is it acting better now?) No? then..
3. Using odin reflash the stock ROM (is it acting bettery now?) No? then take it back.... your phone is officially broken.
Click to expand...
Click to collapse
I feel like a tard aadmitting this but I can't figure out how to do/find step one
Sent from my SCH-I535 using Tapatalk 2
Sounds like the issues I had with 5 (not exaggerating) GNexs before I gave up on the phone. It was a hardware issue. Hopefully Samsung didn't let this issue slip to the GSIII
Sent from my DROIDX using Tapatalk 2
Guys I seriously think it's a Verizon issue. I don't know one person with an VZW LTE device that doesn't have problems connecting.
I had a Korean GNex that never dropped 4G. I had 5 Chinese models that never held a signal at all (non-data included) for over ten minutes. For once I don't think it was Verizon.
Sent from my DROIDX using Tapatalk 2
Same issues
I have not done anything to my phone. It is still stock. While using Google Maps, it has managed to reboot 3 times on me. It has also managed to lose service two times while using Google Maps before rebooting with the "Searching for GPS" message. The night before I could NOT send SMS/MMS messages. Had to resort to Google Voice. Any thoughts would be great. I don't believe I have been holding it incorrectly as I have a BT headset. I'm randomly getting searching for services also. I don't think it's VZW with my Rezound, I would never lose WIFI, 4G, or calling service. Just wondering if anyone else is having this problem?
I am coming from the Incredible so I have never tried 4G at my house before but 3G has always been strong. I picked up my S3 last night and only 3G will connect. According to Verizon coverage maps I am solidly in a 4G area. Not sure what's going on.
Piss-off Verizon!
So I am having the same issue on mine and my wife's phone. Both pre-ordered in June and received on the 9th.
I stream music in my car while I drive to and from work an hour away. This is extremely annoying as I have to constantly fiddle with my phone to get the data connection back while I'm driving to get my music back.
I called Verizon twice and had the SIM swapped out on mine to test if it fixed it. It fixed one issue of signal strength, but not the dropping of connections. Here's my problems:
- Going from a 3G to a 4G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- Sometimes it just stays at 3G and never switches
- Going from a 4G to a 3G area, signal drops out to unknown in the About Phone > Status page for about 30 seconds or more
- While it claims I have 4G, there are many times where I cannot get any data connection at all where Facebook says network connection error or speed test doesn't work at all and web pages won't load
- One issue fixed after the SIM swap was that under Settings > More Settings > Mobile Networks > Access Point Names it is now switching from EHRPD and LTE more often. Still not perfect, but I'm assuming that it stays in EHRPD mode when in an extended 4G coverage area (not sure about this) but before it wouldn't use the LTE option no matter what
Before the SIM swap my data connection dropped out completely in the middle of a city known to have great 4G coverage and would not come back no matter what I did (airplane mode on/off, mobile data off/on, phone reboot)
Software reset didn't fix any of these issues either.
Here is what I've decided about some of the issues they are having based on my experiences driving around so much. It seems as if the phone cannot negotiate with the towers correctly. It's as if it needs to drop the 3G connection before it can negotiate a 4G connection, hence the 30 seconds of no data at all, and same for going from 4G to 3G, it seems it can't negotiate without first dropping your current connection. 3G to 1X and back has no issues.
I know this is long, but I want it detailed as much as possible. I had gotten the Bionic when it first came out and it did the same thing, where I could never get a 4G connection when it was supposed to or go back once acquired. The main difference is that my Galaxy S III has WAY better battery life than the Bionic had. So they seemed to have cured the battery drain when searching for a 4G tower. I'm still pissed at Verizon stating I'm in a 4G area and then never getting that connection at home, let alone barely getting a 1x connection. My dBm levels are usually in the -95 to -104 area when at home...I'm in a 4G area now and it's at -112 with an asu of 28 while at home it's usually 1 asu. Hope this helps someone else out. I don't know if a phone swap is going to fix these issues.
Verizon has told me that they are looking at a software update sometime in September...I'll believe it when I see it. In the mean time I have 7 more days to decide to keep the phone with no Verizon tech knowing what they are doing or able to troubleshoot their way out of a brown paper bag.
I am getting a new phone shipped out to me tomorrow. I will let you know if the same thing happens or it is Verizon.
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mybook4 said:
Have any Verizon Wireless Galaxy S 3 users (besides myself) noticed the following symptoms:
1) Phone doesn't connect to 4g LTE until approximately 15 minutes later (even in an excellant 4g coverage area)
2) Phone connects to 4g LTE then disconnects approximately 15 minutes later and drops to 3g (even in excellent 4g coverage area).
3) Phone shows 4g LTE connection, but no data can be transmitted/received (tested with speedtest and a google search in the browser). This one is particularly bad, as there is currently no way I am aware of to turn off the 4g radio)
I've spoken with VZW technical support and they want me to replace the phone to see if things get better. I'm not quite sure it's a hardware problem.
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I have had symptoms comparable to these, 4G stopped working in areas where it should. It would occasionally go back to 4g, only to not actually transfer any data. My phone was fine before this, and has been fine ever since. In my case I believe flashing CM9 for a bit could have triggered my problems. I have no explanation for why my phone randomly started working properly again.
I'm doubtful that this is a hardware issue, and I am hoping future updates may address radio issues.
Just an fyi, I have talked to multiple Verizon reps and changed sim cards to get nowhere. I'm at the point where I'm about ready to return it for another phone to see if that helps.
Verizon claims this is not a well known issue or widespread. I beg to differ. If it isn't widespread, then it must be a defective unit imo. I also think I got a retarded rep, he tried to tell me updates come straight from the manufacturers and we should see an update soon after a phones release haha. I asked for examples of phone release dates and the date of the first update...He couldn't provide me with any. I then asked why the nexus got the 4.0.4 update 2 months after every other carrier and he stated, well sir we don't release the updates until they're tested. Ah, so you do control the updates!
Needless to say, I'm getting tired of this crap. I'll let you know how the replacement goes.
Sent from my SCH-I535 using xda app-developers app