Not sure what's going on. Just got this phone today, all is well. Installed all my apps. Nothing wrong yet. Then suddenly I lose data connection, but phone calls work fine??? Strange enough, airplane mode is off, data network is active/on and the bars are full strength (my area is perfectly fine with connection/reception).
In order for me to get the data to work again, I have to reboot the phone.
I already upgraded to EE4 as well.
Any one else having this problem?
This happened to me twice so far today. I did not root my phone, using stock rom.
I was having some data network issues too. Been all day.
Sent from my SCH-I510 using XDA App
It happened again...this is frustrating
What region do you live in? I'm in Alabama.
Sent from my SCH-I510 using XDA App
Take it back and get a replacement. I didn't make it out of the parking lot on my first one and noticed the data network was acting weird. Walked back in and showed them and they gave me a new one. Second one has been great. And with it being brand new I would not put up wiht that type of crap.
The phone I replaced had a connection that would cycle from 4g to 3g to 1x to dead if I downloaded more than 20mb of data at once. I also had it completely die and it required a battery pull after taking a picture once. When I returned it to the VZW store they couldn't reproduce the issue and factory reset it. I wasn't gone from the store for 5 min and it died again so I returned and they swapped it. I haven't had that issue since.
Dropping Network
My wife's phone looses the network MANY times per day and she has to reboot to get the connection back. Her battery also gets very hot and then the phone locks up. She is taking it back to Costco tomorrow to try another one.
both my thunderbolt and charge lose their connections ... i just got a replacement charge as they said it was defective since it was losing the network connection ... new one had to be rebooted to get a connection back, lol ... so much for the defective 'original' charge!
I went to VZ store today and they told me there is a 3G/4G outtage. Anyone else? I'm in PA.
Problem still persists even now.
4G in MO**
You guys still having issues?
Wife exchanged for another Charge and no more issues. She must of had a dud.
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Mine is doing the same thing. Located in Southern Indiana
They must be doing some upgrades to the network because it's intermittent. The past couple of days I've been getting periods of no response even though the 4G icon is displayed.
During one of my connection issues, I just wanted to confirm it was actually connected and, oddly, I recoded one of my fastest speed tests during that time. I still wasn't getting updates/notifications from the Gapps though.
4g issues
I have issues of 4g display showing and cant connect but it last about a minute. But the worst part is at 1 am when im into my phone it just goes out cant connect to 3g or 4g with my life depended on it. Its so frustrating. any guesses?
I had my phone replaced....still having problems
I'm in Georgia and I've been having this issue as well. Just received my new change and I'm going to give it a shot...
Anyone come to a resolution yet?
Sent from my SCH-I510 using XDA App
I'm in NC and my 3G or 4G icon has started to randomly disappear. Sometimes it comes back sometimes not. ROM related perhaps??
Charge
gummycharged 1.8.1
i'm from san francisco and no 4g signal since 8am PST
Related
Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Do a factory reset
That worked well for me.
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I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
I just got my TB yesterday coming from an EVO and Sprint's nightmare of a network. Phone lost data after about 3 hours and I had to Hard reset. I don't get it. I tried everything else. Airplane mode, pull battery, turn data off and on... ect. Reset fixes it. Love the phone it's WAY faster then my rooted EVO with sprint lovers ROM!!! The power cord hookup on the side is an epic fail tho. You cant use the kickstand with it plugged in!!
I must be lucky, I live in a suburb of Chicago, and go all over the burbs and the city for work, and I have had no signal issues. Actually, I am in my office now on the 33rd floor downtown, my coworker stopped by to check out the Tbolt, and we did a speed test, I got 5800kbs down and 5600kbs up. On 3g, I barely had a signal in my office, and would get 200 -300 kbs down in my office. Win! Plus, I have 2-4 bars consistent up here. LTE is awesome.
It wasn't a loss of signal. It lost internet connection. It would talk and text fine but no data.
Sen.droid said:
Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Click to expand...
Click to collapse
This is extremely amusing. Yesterday I spent the majority of the day trying to find people with the same issues I was having and I couldn't so this morning I woke up and I said screw it, its time to do a factory reset and that worked. Today I get online and there are about 10 different sites with people reporting the same thing lol. Anyway OP is right do a factory reset. I tried just about everything else and this was the only thing that worked. For those that don't want to have to setup their phone again don't be too worried about this. The device restores most applications and settings in said applications.
I did a factory reset and it did indeed get me data restored in my house. I'm still confused however because other people in my house have VZW and have full coverage all over the house including the basement which is where my room is. 1 has an HTC incredible, and the other a droid 2. 3-4 bars of 3G no problem. For me though i get mostly 1-2 bars without 1X and sometimes with, maybe 1 bar of 3G if i leave the phone still and dont move it. No 4G. I've tried changing the settings to 3G only, or 4G only and stuff like that. Nothing. I've also switched under settings ---> wireless and netorks ---> mobile networks ---> system select ---> changed it from automatic to home only which some people have said worked for them.
On top of all that my phone thinks im in queens LOL! Im just outside of washington dc. Ah the growing pains of a new phone! Now, when im outside my house... Thats night and day. Phone works perfectly! I get great 4G speeds all over my area. Never a problem. Hopefully VZW is aware of the issue and will resolve it shortly.
Hello i have a stock tbolt... I just rooted and clockwork my question is if I do a factory reset will I lose root or will I have any other issue thanks in advance
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Settings > Wireless & Networks > Mobile Networks > Acces Point Names > "menu" Reset to Default. What really sucks is when you are on 4G Wifi hosting several devices and you loose Mobile Network. People look at you and think "looser" while they are mooching of your 4G radio....
Works like a charm. Had to do this on my previous AT&T HTC Inspire.
Im in Philly and had no problems today.......
what a bummer. got the phone in the mail this morning and spent all day setting it up. just had to factory reset to get my data back. tried all of the suggestions in this thread and the other one and nothing would bring it back.
Meh, I hate this. Just got this phone today and no data on it while moms iPhone has perfect 3g. I am just gonna wait for some fix though since don't want to reset my phone every time I turn it off.
At least I have wifi
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
WilliamStern said:
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
Click to expand...
Click to collapse
Take it with a grain of salt but the guy at the VZW (official, not a fake store) store last night said he heard about an upcoming software update within the next few weeks. I highly doubt that, but the guy did actually seem to be on the up and up with what he knew about phones and technology, he didn't come across as one of those "dismissive, just trying to sell you everything under the sun" asswipes.
I sure do hope they get this resolved soon. I have no data in my own house, meanwhile other roomates, all on verizon have damn near perfect 3G coverage inside and hell 3G is good enough for me even though Verizon says im fully covered for 4G. I'll take 3G until they get all that fixed. Just give me something! Meanwhile my old G2 would get full service in house as well. I'm almost stuck having to still use that for a while and i probably will hold on to it for another month or two.
this is driving me crazy - I had 4G the first few days, but then kept getting the cycle 1x, 3g, 4g but with no data most of the time late last week (LA area). Then yesterday I had 4G but no data, and finally got it to connect to 4G after several reboots and cycles. Now it won't connect to 4G at all (in an area that had solid 4G early last week). I have done factory data resets, pulled battery, forced 3G, LTE and both in the service menu, pulled sim card several times, forced home and auto networks and data roaming on and off. I've about had it.
Either the 4G local towers have gone dark since Saturday morning, or my phone just won't connect to the LTE signal. At least with the EVO when I was stationary in a 4G tower area I would get and keep solid 4G and data all the time, and handoffs to 3G were quick and smooth. The radios and/or network in this phone are not ready for prime time.
Same story as everyone else (I've tried everything--phone isn't rooted). No 4g in my area, so I don't expect that. What I do expect is to get solid 3g when my friend next to me on his droid is getting solid 3g. I'm stuck with 1x, and even that goes in and out...
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
zeavott said:
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
Click to expand...
Click to collapse
^^
Had this same issue on my X. This is a network issue, IMO. Either that, or Qualcomm has some 'splainin' to do...
Hello XDA,
Right now I have an Atrix 4G, and while I know I should be happy with it, I truly am not. The battery life is horrendous, the GPS always puts me in a city I'm not in, and many other things (and this is my 4th unit).
But...the one thing that really has me ready to jump ship is that my wifi almost NEVER works. It connects, then disconnects, then connects, and back and fourth, it is very annoying. Is this a problem with the Infuse 4G?
Nope. At least in my case I have perfect wifi signal most of the time.
Sent from my Infuse
halfnelson117 said:
Nope. At least in my case I have perfect wifi signal most of the time.
Sent from my Infuse
Click to expand...
Click to collapse
Yup, once in a while it has flaked out, but all I have to do when that happens is turn wifi off then on again.
Wifi in infuse has pretty poor range but still i get around 2 bars 40ft away though 3 walls and never seen the connection drop. I even sit in my car 50ft away from the modem and get 1 bar.
I have to agree on the poor WiFi quality on the Atrix. Another big issue for me was heat. The Atrix gets extremely hot.
I ended up taking the Atrix back and getting the Infuse. I'm pretty happy with the Infuse, it's a great phone!
Sent from my SAMSUNG Infuse via XDA Premium App
I have had both atrix and infuse. The wifi range is exactly the same. No connection issues however on the infuse.
Sent from my SAMSUNG-SGH-I997 using XDA App
I actually did have wifi issues on my infuse. Id be sitting at my pc desk with full wifi bars and it would not connect, either I had to reboot or id have to wait it out before it would connect. Also, id be at my friends house using is wifi without any issues, than when id come home id still be connected to his nexwork, id select my network but the phon would tell me its out of range, reboot. I called att and the rep dug thru notes and call logs and apparently others were having the same issue. Before he connected me to a samsung rep the att guy recommended me going into my routers settings and adding my phones mac id to my router. Once I finally spoke to the samsung guy he told me I need a new router, even tho all other wireless devices work fine in the house. So I did the Mac id bit and the phone was fine. The next day my phone received an update, not sure what it was (wifi fix perhaps) I updated but once I got home non of my other devices would connect. I went backs into router settings and changed it back to how it was and I haven't had an issue since.
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Same problem here too!
I have had the same issues as nash2000. I can sit right next to my router, seems to have a full connection, yet not be in range. Any MMS's coming in would get stuck and stay in that "stuck" mode for days. I have replaced SIMM cards and called AT&T continually. They replaced my phone and nothing has changed.
I notice that no matter where I am - home, another state, etc - that when I with someone who also has AT&&T with an iphone that they always have more bars than I go and better wifi strength - even when we're both sitting next to my router. AT&T claims that my complaint of this is the very first they have heard - HA!
I think a lot of the wifi issues got cleared up with the update ATT pushed. @lasmonster do you have a mirocell?
What update did AT&T push for the Infuse? The Wi-Fi is horrible. Once it's connected it works fine but it usually doesn't scan well. I have to turn off Wi-Fi and turn it back on. Adding about 20 seconds to the time it takes to connect and sometimes it will say Not In Range when I'm obviously in range.
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walkinpp said:
What update did AT&T push for the Infuse? The Wi-Fi is horrible. Once it's connected it works fine but it usually doesn't scan well. I have to turn off Wi-Fi and turn it back on. Adding about 20 seconds to the time it takes to connect and sometimes it will say Not In Range when I'm obviously in range.
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Click to expand...
Click to collapse
Sounds like someone didn't get the update.
http://forum.xda-developers.com/showthread.php?t=1123674
Not sure how to trick your phone into downloading it, mine just got it. I believe all the ROMs available also are built off the update (infused at least for sure)
So I have seen other people with network issues about the phone switching from 3G to 4G and so on and I had some of them but never to this extent.
Normally my house is on the fringe of 4G so my phone will usually stay on 3G most of the time. Yesterday while I was at home I was getting 4G, strong 4G and I was pretty happy about this. When I left and went into a 3G area I no longer get 3G, at all. But when I go back into a 4G area I get it just fine, and im at work right now and have perfect 3G on my galaxy tab but no data at all on my charge, not even 1X. Has anyone else experienced this? I have tried forcing 3G only but nothing happens, its as if somehow my phone is only allowing 4G.....
BTW im on stock EE4 not rooted or anything
EDIT: Forgot to mention that I have had a problem in the past where it wouldnt pick up any network, so I would reboot and all would be well. I have rebooted countless times and it doesnt fix anything....
Its your sim card 100%. Get a new one.
I have my phone forced to 3g as there isn't any 4G around here and several times a day it will just drop 3g for 5-10 minutes for no reason at all. I still have good service but drops the data.
I don't have any solutions, but you're not alone!
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Ok I think ill go to verizon today to get a new sim card. Its been over 24 hours and now it has stopped connecting to 4G as well, I just went out to lunch to test it. Hopefully this will help!
I have had internet connectivity issues that get cleared up immediatley after i disable mobile data and then re-enable.
It happens when i am in a solid 4g area sitting in the same place surfing the web and my data will just die. and it comes back right up after i disable and re-enable my mobile data.
it also happens when im on the bus going back and forth between 3g and 4g.
is this a normal droid charge issue?
seems like it craps out after about 10 min of surfing every time i remember it happening.
i had this happen when i was stock, after i rooted stock, and now on tweek 2.0
Had that issue yesterday on 4G, and it cleared up the same evening. Occasionally will lose data connectivity on 4G, even with it's still showing the connection. It's not very frequent or consistent, and it seems to have gotten better over time. There is definitely some flakiness on the radios on the Charge. A friend was sitting right next to me on his Spectrum yesterday and wasn't having any issues. I think it's likely related to Verizon network, but I think some phones are more sensitive to it than others.
Yeah, happens to me too. I had to disable/re-enable data at least twice today. :/
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This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
re
JihadSquad said:
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
Click to expand...
Click to collapse
hmm.. i did have a few sim issues when i got the phone a week ago, after loading a rom the phone said there was no sim inserted or there was a sim error cant remember which.
maybe swap the sim tomorrow to see if that helps.
sounds like it might be a charge radio issue... i am getting what ever killer phone comes out in a few months anyway. Galaxy s3? HTC one X ? Galaxy Journal ?
Motorola hd ?
re
So i got a new sim..
Nothing has changed.
I have netflix and live in a great 4g area and still have to toggle off data 2-3 times a morning on my bus trip into seattle.
It seems like the radio has a hard time figuring out wtf to do once it comes in and out of 4g. I can be sitting at in traffic for 5 min with no signal and flipping the data on and then off... BAM 4g is back.
This makes for annoying netflix / IT Crowd, viewing.
I am glad that i got this phone as a temp solution cheap from craigslist. Motorola Droid fighter or Galaxy S3 will be putting this lump of mediocre electronics to rest in the next month or so.
What radio is installed on your phone? To find this out go to settings/about phone. The baseband version would be your radio. If it says i510.06V.FP1, that means you are on the most up to date radio. I had similar issues before I updated to FP1 but since then, the 3 or 4G has been very quick to connect and stays reliable all day.
One of my buds works for Vzw and he told me that the 4g network is great when it works. In some places vzw is activating 4g network before the network is ready to be deployed. They are doing this because competition has more 4g coverage.
One solution is to set your phone to 3g only and accept reliable slow sppeds or deal with crappy 4g. Eventually vzw will get it right. Wjen though, is anybody's guess.
Sent from my SCH-I510 using XDA
My gf's tb has been getting terrible data service since accepting the ota a few weeks ago. Her phone is rooted but runs a stock rom. Anyone else having this issue?
If you are s off and the radio from the previous version was better you could flash the radios from it and see if that helps.
Sent from my ADR6400L using Tapatalk 2
I've been having problems for the last week or so. I'm dropping my connection a lot and even when I'm showing a steady 4G signal, things are moving a lot slower than I'm used to. I've seen people with other Verizon phones complaining too so I'm not sure it has anything to do with the recent update.
I was having issues like that the other day. I had to put my phone in airplane mode and take it back out just to get my phone to load webpages. The next day everything was fine again.
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Same problem. I'll be fine for a while then I'll lose data connection completely, get it back, drop a few seconds later and this keeps going on for a while. For me, Google Maps has been something that drops my data connection after I launch. I eventually have to put airplane mode on/off for the connection to stabilize.
I've noticed these issues more frequently lately with various users in this forum. I myself have noticed data issues as well. Could it be a Verizon issue? If so many of us are having similar issues. I'm running eternity r248, great Rom but occasionally have these data drops. I'm in a good 4G coverage area.
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I'm running Thundershed 1.6 and the most recent leaked radios. As far as I can tell there is an issue on Verizons end. For the past 4 days I've had a strong connection to a 4G tower but data doesn't work at all until i switch to 3G.
While troubleshooting this I flashed a new ROM, radios, kernels, hard/soft resets, battery pulls, reseat SIM card, everything. Nothing seemed to work so I'm convinced we just have to wait for Verizon to fix things.
-Nex
Since about a week ago my LTE data has been frequently dropping in and out in previously known good areas and it will not transition to 3G. Fed up I decided to go into ##778# and change eHRPD to EVDO. Has been stable so far but more time will tell.
Update: It's still dropping in and out. Trying OpenMobile leak radio since I had good experience with it in the past.
There's ongoing data issues on Verizon's end, particularly on and near the east coast. Apparently, they're trying some different authentication settings that are resulting in mobile data automatically unchecking itself in settings, data drops, weak signal, and inconsistent signal. Hopefully Verizon will get it together soon.
Sent from my highly tweaked and customized Thunderbolt 4g!
I reported my issues to tech support the other day and finally managed to get it bumped up to the next level today.
The tech knew nothing about any network problems and when he did a search for customers filing similar complaints in my area (Metro-Detroit), he found nothing unusual that would lead him to believe that there was a widespread issue.
He is convinced that there's either a problem with my sim card or the phones radio. He mentioned that they have been having a lot of problems with sim cards failing and said that in his experiences, they have a life expectancy of around 6 months before they start acting up.
He is sending me a new sim card and replacement phone via Fed Ex so that I can test out both of his theories.
I called yesterday to talk about my data issues and the tech is sending me another bolt and Sim card with no questions asked
Sent from my ADR6400L using XDA
Have you tried to use a special tee shirts antenna shirt that is made for our phone.
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My replacement phone arrived so I popped in my SIM and fired it up. Same exact problems with data drops.
Still waiting for the SIM to show up, it was shipped separately.
Interesting... Sounds like a bad SIM but that seems strange to me.
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bond32 said:
Interesting... Sounds like a bad SIM but that seems strange to me.
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Click to expand...
Click to collapse
I'd like to think that it's as simple as replacing the SIM card but I have a feeling it's a network thing.
jmz768 said:
I'd like to think that it's as simple as replacing the SIM card but I have a feeling it's a network thing.
Click to expand...
Click to collapse
most likely is. Been fighting with data issues for three weeks. 4g is completely useless lately because of the connection problems. And since they dropped a bunch of 3g towers around here, 3g signal just sucks. Lucky to be able to open a web page a couple times a day downtown in my city.
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Sadly, I was right. Swapped out SIM cards today and within minutes, was having the same problems.
What's most annoying is that this appears to only be an isolated problem in certain areas and with certain users. If it was widespread, Verizon would certainly know about it and be on top of things. I'm not even sure that anybody at any level knows that some of us are having these problems with data drops.
Disregard. It appears to be network issue all along.
I have the same horrible data dropping issue all the time. I live in Minnesota, if that helps. I bought this phone used on ebay and I don't think Verizon will send me a replacement, right?
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I recently had data drops with the latest radio. When I switched to the 605.9 radios that stopped. That may not work for everyone though.
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