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Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
Do a factory reset
That worked well for me.
Sent from my ADR6400L using XDA Premium App
I did a reset, pulled the battery, and then spent three hours on the phone with tech support. Eventually I ended up tethering to my Evo, connecting the market, and downloading an app called "restart connections." It works very well.
On the plus side, you don't even have to power down the device when you use it.
Just thought I'd let you know about it, as it's much easier and more convenient.
I just got my TB yesterday coming from an EVO and Sprint's nightmare of a network. Phone lost data after about 3 hours and I had to Hard reset. I don't get it. I tried everything else. Airplane mode, pull battery, turn data off and on... ect. Reset fixes it. Love the phone it's WAY faster then my rooted EVO with sprint lovers ROM!!! The power cord hookup on the side is an epic fail tho. You cant use the kickstand with it plugged in!!
I must be lucky, I live in a suburb of Chicago, and go all over the burbs and the city for work, and I have had no signal issues. Actually, I am in my office now on the 33rd floor downtown, my coworker stopped by to check out the Tbolt, and we did a speed test, I got 5800kbs down and 5600kbs up. On 3g, I barely had a signal in my office, and would get 200 -300 kbs down in my office. Win! Plus, I have 2-4 bars consistent up here. LTE is awesome.
It wasn't a loss of signal. It lost internet connection. It would talk and text fine but no data.
Sen.droid said:
Apparently there are issues with TB losing 4g or 3g, most commonly when power cycling or at random. A battery pull might help but the only temporary fix I have found is to do a factory data reset which will bring back data services however it is by no means a complete resolve from what I have found. Speaking with a verizon tech I know these issues have been lifted up to fix whatever on the network side is causing this issue. So if you find yourself without data and a reset is not to big of a deal (which for me its not) I would recommend just resetting the device and then refrain from powering down your device until it is fixed
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Click to collapse
This is extremely amusing. Yesterday I spent the majority of the day trying to find people with the same issues I was having and I couldn't so this morning I woke up and I said screw it, its time to do a factory reset and that worked. Today I get online and there are about 10 different sites with people reporting the same thing lol. Anyway OP is right do a factory reset. I tried just about everything else and this was the only thing that worked. For those that don't want to have to setup their phone again don't be too worried about this. The device restores most applications and settings in said applications.
I did a factory reset and it did indeed get me data restored in my house. I'm still confused however because other people in my house have VZW and have full coverage all over the house including the basement which is where my room is. 1 has an HTC incredible, and the other a droid 2. 3-4 bars of 3G no problem. For me though i get mostly 1-2 bars without 1X and sometimes with, maybe 1 bar of 3G if i leave the phone still and dont move it. No 4G. I've tried changing the settings to 3G only, or 4G only and stuff like that. Nothing. I've also switched under settings ---> wireless and netorks ---> mobile networks ---> system select ---> changed it from automatic to home only which some people have said worked for them.
On top of all that my phone thinks im in queens LOL! Im just outside of washington dc. Ah the growing pains of a new phone! Now, when im outside my house... Thats night and day. Phone works perfectly! I get great 4G speeds all over my area. Never a problem. Hopefully VZW is aware of the issue and will resolve it shortly.
Hello i have a stock tbolt... I just rooted and clockwork my question is if I do a factory reset will I lose root or will I have any other issue thanks in advance
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Settings > Wireless & Networks > Mobile Networks > Acces Point Names > "menu" Reset to Default. What really sucks is when you are on 4G Wifi hosting several devices and you loose Mobile Network. People look at you and think "looser" while they are mooching of your 4G radio....
Works like a charm. Had to do this on my previous AT&T HTC Inspire.
Im in Philly and had no problems today.......
what a bummer. got the phone in the mail this morning and spent all day setting it up. just had to factory reset to get my data back. tried all of the suggestions in this thread and the other one and nothing would bring it back.
Meh, I hate this. Just got this phone today and no data on it while moms iPhone has perfect 3g. I am just gonna wait for some fix though since don't want to reset my phone every time I turn it off.
At least I have wifi
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
WilliamStern said:
This loss of data issue is really starting to piss me off. I just spent the last hour setting my phone up again after doing another factory reset. Has Verison even said that it's an issue they're working on?
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Click to collapse
Take it with a grain of salt but the guy at the VZW (official, not a fake store) store last night said he heard about an upcoming software update within the next few weeks. I highly doubt that, but the guy did actually seem to be on the up and up with what he knew about phones and technology, he didn't come across as one of those "dismissive, just trying to sell you everything under the sun" asswipes.
I sure do hope they get this resolved soon. I have no data in my own house, meanwhile other roomates, all on verizon have damn near perfect 3G coverage inside and hell 3G is good enough for me even though Verizon says im fully covered for 4G. I'll take 3G until they get all that fixed. Just give me something! Meanwhile my old G2 would get full service in house as well. I'm almost stuck having to still use that for a while and i probably will hold on to it for another month or two.
this is driving me crazy - I had 4G the first few days, but then kept getting the cycle 1x, 3g, 4g but with no data most of the time late last week (LA area). Then yesterday I had 4G but no data, and finally got it to connect to 4G after several reboots and cycles. Now it won't connect to 4G at all (in an area that had solid 4G early last week). I have done factory data resets, pulled battery, forced 3G, LTE and both in the service menu, pulled sim card several times, forced home and auto networks and data roaming on and off. I've about had it.
Either the 4G local towers have gone dark since Saturday morning, or my phone just won't connect to the LTE signal. At least with the EVO when I was stationary in a 4G tower area I would get and keep solid 4G and data all the time, and handoffs to 3G were quick and smooth. The radios and/or network in this phone are not ready for prime time.
Same story as everyone else (I've tried everything--phone isn't rooted). No 4g in my area, so I don't expect that. What I do expect is to get solid 3g when my friend next to me on his droid is getting solid 3g. I'm stuck with 1x, and even that goes in and out...
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
zeavott said:
same here. I think it's more of a provisioning issue than an issue with the device.
I'm pretty sure restoring default doesn't fix problem as I tried going from one ROM to the next and all are getting the same thing.
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Click to collapse
^^
Had this same issue on my X. This is a network issue, IMO. Either that, or Qualcomm has some 'splainin' to do...
It keeps intermittently going to 4G and lighting up only the UP arrow, but it's not actually transferring any data -- FB doesn't work, browser, speedtest won't find a server, etc. And then it will toggle to 3G on its own and get the standard .5-ish MB up/down.
I never made the fix yesterday to switch to 3G, figured I'd wait. Wondering if anybody else is seeing this kind of issue. I'm in Detroit. When 4G was up I was getting 30+ MB down as the norm.
trau said:
It keeps intermittently going to 4G and lighting up only the UP arrow, but it's not actually transferring any data -- FB doesn't work, browser, speedtest won't find a server, etc. And then it will toggle to 3G on its own and get the standard .5-ish MB up/down.
I never made the fix yesterday to switch to 3G, figured I'd wait. Wondering if anybody else is seeing this kind of issue. I'm in Detroit. When 4G was up I was getting 30+ MB down as the norm.
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Click to collapse
Happens a lot... turn data off, then turn it back on...
yeah my thunderbolt also says 4g but only the up arrow lights up and it sits there for like 3 mins until it switches to 3g and starts working again. i only just started noticing it after the outage. is this normal then? how do you fix it when it happens?
This was happening to me all day long as well. It's still really flaky even right now. Also in Detroit.
4G is now working up & down. It was only doing 4G up earlier, so I was forcing it to CDMA auto (PRL) to keep it on 3G.
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Anybody in Detroit seeing any improvement on this? I tried turning off/on mobile data, restarting, battery pull. Still same issue as I mentioned in the original post. The frustrating thing is it won't just automatically go to 3G when 4G isn't working. I just notice it's switched to 3G randomly at times.
Note: I tried a *228 when the network dropped before I heard the news and before I read that it was a bad idea to do that. Of course now I'm wondering in the back of my mind if that's the reason I'm getting this issue now.
I am on BAMF remix 1.5 with the new radio.
Since the new radio came out, 4g was working pretty good. BUUUUUUUT, since the 4g outage, it's working like pre new radio.
What a CS rep told me was to check the Data roaming feature to fix the problem.
Settings > Wireless & networks > Mobile networks (under Mobile network with the check mark)
Then check the data roaming.
I had the same problem. Where I would lose connectivity to data. However, checking it seems to fix it for me. I just turn on the option "data roaming sound" just in case.
Not sure what's going on. Just got this phone today, all is well. Installed all my apps. Nothing wrong yet. Then suddenly I lose data connection, but phone calls work fine??? Strange enough, airplane mode is off, data network is active/on and the bars are full strength (my area is perfectly fine with connection/reception).
In order for me to get the data to work again, I have to reboot the phone.
I already upgraded to EE4 as well.
Any one else having this problem?
This happened to me twice so far today. I did not root my phone, using stock rom.
I was having some data network issues too. Been all day.
Sent from my SCH-I510 using XDA App
It happened again...this is frustrating
What region do you live in? I'm in Alabama.
Sent from my SCH-I510 using XDA App
Take it back and get a replacement. I didn't make it out of the parking lot on my first one and noticed the data network was acting weird. Walked back in and showed them and they gave me a new one. Second one has been great. And with it being brand new I would not put up wiht that type of crap.
The phone I replaced had a connection that would cycle from 4g to 3g to 1x to dead if I downloaded more than 20mb of data at once. I also had it completely die and it required a battery pull after taking a picture once. When I returned it to the VZW store they couldn't reproduce the issue and factory reset it. I wasn't gone from the store for 5 min and it died again so I returned and they swapped it. I haven't had that issue since.
Dropping Network
My wife's phone looses the network MANY times per day and she has to reboot to get the connection back. Her battery also gets very hot and then the phone locks up. She is taking it back to Costco tomorrow to try another one.
both my thunderbolt and charge lose their connections ... i just got a replacement charge as they said it was defective since it was losing the network connection ... new one had to be rebooted to get a connection back, lol ... so much for the defective 'original' charge!
I went to VZ store today and they told me there is a 3G/4G outtage. Anyone else? I'm in PA.
Problem still persists even now.
4G in MO**
You guys still having issues?
Wife exchanged for another Charge and no more issues. She must of had a dud.
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Mine is doing the same thing. Located in Southern Indiana
They must be doing some upgrades to the network because it's intermittent. The past couple of days I've been getting periods of no response even though the 4G icon is displayed.
During one of my connection issues, I just wanted to confirm it was actually connected and, oddly, I recoded one of my fastest speed tests during that time. I still wasn't getting updates/notifications from the Gapps though.
4g issues
I have issues of 4g display showing and cant connect but it last about a minute. But the worst part is at 1 am when im into my phone it just goes out cant connect to 3g or 4g with my life depended on it. Its so frustrating. any guesses?
I had my phone replaced....still having problems
I'm in Georgia and I've been having this issue as well. Just received my new change and I'm going to give it a shot...
Anyone come to a resolution yet?
Sent from my SCH-I510 using XDA App
I'm in NC and my 3G or 4G icon has started to randomly disappear. Sometimes it comes back sometimes not. ROM related perhaps??
Charge
gummycharged 1.8.1
i'm from san francisco and no 4g signal since 8am PST
I live in an area mostly covered by "4g" LTE. My charge will sometimes connect to LTE in my bedroom, but most of the time it can't. Every time it briefly connects to 4g in my home, however, it does not hand back off to 3g for a good 5 minutes or so. Instead, I lose all data connectivity. I've tried turning data mode off then back on, but it doesn't work. After about 5 minutes or so with no data signal, it'll reconnect to 3g. Does anyone know what could be causing this? Is there a way to fix it without just turning the LTE off (switching to CDMA only)? I get LTE in most areas around my house but apparently I live in a Faraday cage or black hole or something.
This is a 100% stock ROM, not rooted, never flashed any new ROMs or Modems.
Man, I have the same issue. I feel ur pain. I was downloading files on 4G and at around 34 percent, it cut out and went on 1x. Stayed there. And I was outside in a wide open spot. It happens man, I was told there's something wrong that causes the data signal cycling like that. I've tried what u tried also. If u can get a straight answer, let me know too lol. And to top it all off, HORRIBLE BATTERY LIFE.
Sent from deez nutts. Oh, and my Gummy'd up Charge!!!!
The handoff process from LTE to CDMA is still pretty cagey. Fortunately, it's mostly software, so updates should help this process.
I haven't done any research on whether EP1F or EP1H (the leaked Gingerbread builds) are any better at it, but I would have to assume that it's part of the process they're working on with modem updates, etc.
AlexDeGruven said:
The handoff process from LTE to CDMA is still pretty cagey. Fortunately, it's mostly software, so updates should help this process.
I haven't done any research on whether EP1F or EP1H (the leaked Gingerbread builds) are any better at it, but I would have to assume that it's part of the process they're working on with modem updates, etc.
Click to expand...
Click to collapse
when i was with ep1f the radio worked better for me. i was able to connect more frequently to 4g and switching was hassle free (no time outs). it's possible that the problem is on verizon's side since my cousin, who's on stock, is having the same problems in an entirely 4g area.
You might have a ****ty SIM card.
When I first got my Charge it was very similar to your situation. I had poor 4G connectivity in my supposed "fringe" area. Then a week ago it was losing connectivity from 4G to 3G and eventually stopped getting 3G all together.
I got a new SIM and now I get 4G in places where I only get 1 to 2 bars of call signal.
And I also stay on 4G a lot longer. Almost never does it switch over on long downloads or streaming vid.
PS: HAHAHA "long downloads". Sometimes a 300MB download will take much less than a minute depending on where it's coming from.
It must suck to make believe you have fast data. Right, AT&T? HAHAHAHA WiMax!!!
I have had internet connectivity issues that get cleared up immediatley after i disable mobile data and then re-enable.
It happens when i am in a solid 4g area sitting in the same place surfing the web and my data will just die. and it comes back right up after i disable and re-enable my mobile data.
it also happens when im on the bus going back and forth between 3g and 4g.
is this a normal droid charge issue?
seems like it craps out after about 10 min of surfing every time i remember it happening.
i had this happen when i was stock, after i rooted stock, and now on tweek 2.0
Had that issue yesterday on 4G, and it cleared up the same evening. Occasionally will lose data connectivity on 4G, even with it's still showing the connection. It's not very frequent or consistent, and it seems to have gotten better over time. There is definitely some flakiness on the radios on the Charge. A friend was sitting right next to me on his Spectrum yesterday and wasn't having any issues. I think it's likely related to Verizon network, but I think some phones are more sensitive to it than others.
Yeah, happens to me too. I had to disable/re-enable data at least twice today. :/
Sent from my SCH-I510 using xda premium
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
re
JihadSquad said:
This happened to me the first couple of days I had the phone. I went to Verizon and they swapped the SIM. Worked fine after then.
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Click to collapse
hmm.. i did have a few sim issues when i got the phone a week ago, after loading a rom the phone said there was no sim inserted or there was a sim error cant remember which.
maybe swap the sim tomorrow to see if that helps.
sounds like it might be a charge radio issue... i am getting what ever killer phone comes out in a few months anyway. Galaxy s3? HTC one X ? Galaxy Journal ?
Motorola hd ?
re
So i got a new sim..
Nothing has changed.
I have netflix and live in a great 4g area and still have to toggle off data 2-3 times a morning on my bus trip into seattle.
It seems like the radio has a hard time figuring out wtf to do once it comes in and out of 4g. I can be sitting at in traffic for 5 min with no signal and flipping the data on and then off... BAM 4g is back.
This makes for annoying netflix / IT Crowd, viewing.
I am glad that i got this phone as a temp solution cheap from craigslist. Motorola Droid fighter or Galaxy S3 will be putting this lump of mediocre electronics to rest in the next month or so.
What radio is installed on your phone? To find this out go to settings/about phone. The baseband version would be your radio. If it says i510.06V.FP1, that means you are on the most up to date radio. I had similar issues before I updated to FP1 but since then, the 3 or 4G has been very quick to connect and stays reliable all day.
One of my buds works for Vzw and he told me that the 4g network is great when it works. In some places vzw is activating 4g network before the network is ready to be deployed. They are doing this because competition has more 4g coverage.
One solution is to set your phone to 3g only and accept reliable slow sppeds or deal with crappy 4g. Eventually vzw will get it right. Wjen though, is anybody's guess.
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