Database Info

NBD 7.9 & Boot problem

Hi,
I have installed ~2 weeks ago NBD 7.9 and everything was ok. Today I have restarted my phone to change my SIM card but my phone could not start.
I see HTC logo but phone freezes after having NBD logo and nothing happens.
As you can image because of could not connecting to the phone, I can not also update ROM.
Any tip to recover my phone?

Did you try a hard-reset?

Can you explain what exactly you mean? Probably I do not know what is hard reset on these devices.

Ok I have found hard reset on the page
http://wiki.xda-developers.com/index.php?pagename=WizardFAQ
But now there is no power also. I also could not boot anymore.

* Press and hold both the Comm Mannager Button and the Voice Command Button
* While keeping those two buttons pressed, press the Reset Button with your stylus
* After about a second you will be prompted for confirmation. Press the Talk Button to confirm
----
oh I see, you found it.
the hard reset set your phone to the "original state" of the ROM (in that case right after you installed your NDB rom).
what do you mean there is no power?
Could it be your battery is empty and needs to re-charged?

There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.

If you are sure your battery is not empty try to get into the bootloader mode:
depending on the type (G3 or G4) follow the instructions:
http://forum.xda-developers.com/showthread.php?t=298613
especially step G3.2 or G4.2 respectively.

tarantor said:
There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.
Click to expand...
Click to collapse
When I tried to connect to power while the phone is off it takes some seconds before response. Have try.

I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?

I would suggest following:
1. ensure your battery is full
2. do the hard-reset again - this may solve your problem already
3. if not, try to get into the bootloader mode (see the thread referred to above for instructions)
4. follow the instructions to re-load the ROM

tarantor said:
I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?
Click to expand...
Click to collapse
I just tried ... while your phone is off the USB connection to the PC should provide you the current .. at my case the WIZARD starts to charge .. have a try.
----------------
the red LED light on the right above the display indicates the charging .. and turns green once it is fully charged, so in any case, you should see a light, although it takes 3-5 seconds after connecting to the USB.
Does it work?

I have tried and there is no light. As I remember before it was not possible if you are not connected via ActiveSync.
Anyway, I can try Monday at office.
Thanks for your help!!!

You're welcome. Good luck for Monday. Hope it will work out. Not much help yet from me but I will be around here.

This was driving me mad as well. I had to put it into bootloader mode (holding camera while resetting) and flash back to the Tmob 2.26 and then reflashing nbd.
The trick is to disable the HTC home plugin before you install any other apps. From what I understand its to do with some mysterious dlls.
I found this out on Friday and so far I haven't had any problems but I guess its still early days.
Good luck!

OK. It was a power issue and I could make a hard reset at office and it works again now.
I will try NBD 8.1 and see the difference.
Thanks for your help a lot!

good to hear it is working again!

Possible Corrupted flash?

Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum

A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?

I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum

Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.

Serious boot-problem - HTC HD2

Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?

I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help

Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.

Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..

areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.

Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.

did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!

ALWAYS backup first. Simple.

I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?

I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??

ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.

Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...

i have the same problem But how i can Backup when phone is turned off

HTC Diamond 2 Stuck at welcome screen

Guys,
I am really in a fix. It seems my HTC Diamond 2 is stuck at the first screen (all black with HTC written in grey). I cant access my phone book and the operations are extremely slow. I have tried doing the soft restart by pressing button next to the stylus. Please help. Also as yo may have guessed I am extremely basic in my knowledge of technical stuff so please try to keep it as basic as possible. Any Kind of Help will be appreciated.

I guess you could start off with taking out your battery... But I guess you already did that?

Same Issue
Hi, I'm having the same problem described above, but worse. I have an HTC Diamond 2. It stays at the logo screen (black screen with HTC letters in white). It doesn't pass anywhere from there. I've tried using the reset button on the back near stylus, tried the hard reset (Vol Up/Down + Power key) but it doesn't respond. There's an option that "works": If I press the 'call' key + power button, it shows an update menu with the following: 1. Update Logo 2. Update OS 3. Update Eboot 4. Format User Space 5. Return; none work except for the format user space option, but it does nothing.
I've tried also from the PC but it doesn't recognize the device via USB. I downloaded Active Sync, and an update wizard from HTC.com but still no success in recognizing the device.
Please help me, I need this phone to keep working, I don't know what triggered the problem..

[Q] Totally bricked Kaiser!

Hi XDA-devs!
I've been going through this forum for quite a while now, but sadly I haven't been able to find the answer to my problem
I got a Kaiser 130 which isn't performing very well, actually it isn't performing at all.
Here is the problem:
Fully charged battery (not the problem)
I go push the powerbutton
Green light comes on and no more than that.
What I've tried so far:
Pulled the battery
Pulled the battery and pressed Power for more than 30 seconds.
Pushed the reset button while on (Turns out the green light)
Reset + Cam + Power (Turns it on again)
Power + Softkeys (Turns out the green light)
All sorts of battery dismounting and mounting, which suddenly gave a blink of a red light for a change.
Well this can be fixed! (initial thought)
BUT
I am unable to make the device do anything at all when it comes to USB connections in the way that the device gives no indication to Windows or Linux at all, so how am I supposed to get through to the device with frankenkaiser, MTTY or anything else?
It gives no indication to Active Sync, Windows Mobile Device Center or "The upgrade to WM6.1" HTC program.
The USB-connection is just not working!
The phone looks perfect and has never been used, but has been bricked for more than 2 years before I got my hands on it. It comes from an institution and was never used because it didn't work, so no damage has occoured.
It holds the original rom and has never been modded or anything.
So is this device simply out of my reach or am I missing something?

Derduden said:
Hi XDA-devs!
I've been going through this forum for quite a while now, but sadly I haven't been able to find the answer to my problem
I got a Kaiser 130 which isn't performing very well, actually it isn't performing at all.
Here is the problem:
Fully charged battery (not the problem)
I go push the powerbutton
Green light comes on and no more than that.
What I've tried so far:
Pulled the battery
Pulled the battery and pressed Power for more than 30 seconds.
Pushed the reset button while on (Turns out the green light)
Reset + Cam + Power (Turns it on again)
Power + Softkeys (Turns out the green light)
All sorts of battery dismounting and mounting, which suddenly gave a blink of a red light for a change.
Well this can be fixed! (initial thought)
BUT
I am unable to make the device do anything at all when it comes to USB connections in the way that the device gives no indication to Windows or Linux at all, so how am I supposed to get through to the device with frankenkaiser, MTTY or anything else?
It gives no indication to Active Sync, Windows Mobile Device Center or "The upgrade to WM6.1" HTC program.
The USB-connection is just not working!
The phone looks perfect and has never been used, but has been bricked for more than 2 years before I got my hands on it. It comes from an institution and was never used because it didn't work, so no damage has occoured.
It holds the original rom and has never been modded or anything.
So is this device simply out of my reach or am I missing something?
Click to expand...
Click to collapse
try HARD RESET after power on. tat saved mine two days ago