HTC Diamond 2 Stuck at welcome screen - General Questions and Answers

Guys,
I am really in a fix. It seems my HTC Diamond 2 is stuck at the first screen (all black with HTC written in grey). I cant access my phone book and the operations are extremely slow. I have tried doing the soft restart by pressing button next to the stylus. Please help. Also as yo may have guessed I am extremely basic in my knowledge of technical stuff so please try to keep it as basic as possible. Any Kind of Help will be appreciated.

I guess you could start off with taking out your battery... But I guess you already did that?

Same Issue
Hi, I'm having the same problem described above, but worse. I have an HTC Diamond 2. It stays at the logo screen (black screen with HTC letters in white). It doesn't pass anywhere from there. I've tried using the reset button on the back near stylus, tried the hard reset (Vol Up/Down + Power key) but it doesn't respond. There's an option that "works": If I press the 'call' key + power button, it shows an update menu with the following: 1. Update Logo 2. Update OS 3. Update Eboot 4. Format User Space 5. Return; none work except for the format user space option, but it does nothing.
I've tried also from the PC but it doesn't recognize the device via USB. I downloaded Active Sync, and an update wizard from HTC.com but still no success in recognizing the device.
Please help me, I need this phone to keep working, I don't know what triggered the problem..

Related

Help!!!! O2 Orbit Stuck in Boot Mode

I installed HTC Home Plug In (to SD card), HTC Customizer (to SD card) and a battery indicator in the Windows Start Up File. These are all apps I had installed before on previous devices including my HTC 3470 and AT&T Tilt -with no problem. It shows the O2 start screen, goes to the Windows Mobile screen, vibrates and then starts all over again - screen goes blank, O2 sreen, etc. Any ideas on how I get out of boot mode would be great. I know how to do Hard SPL, Flash a ROM etc. However, I can't get it out of the boot mode to flash it.
hard reset, cant remember the key combo though :/ try the wiki
badaas said:
hard reset, cant remember the key combo though :/ try the wiki
Click to expand...
Click to collapse
Saw the wiki last night. it is holding down two keys and hitting reset button - hasn't worked yet but will keep trying
xchicagoan5 said:
Saw the wiki last night. it is holding down two keys and hitting reset button - hasn't worked yet but will keep trying
Click to expand...
Click to collapse
just keep the buttons pressed!
just like this:
1. Press and hold the both lower buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
2. Release the RESET button, but continue pressing the the other buttons until you see a message that everything will be deleted.. bla, bla, bla.
Fixed. Your advice and patience has helped. I was too fast and wasn't waiting long enough for the screen to appear!! Many thanks!

How to hard reset the Raph?

Hi, guys!
I 've just got a HTC Touch pro (O2 Xda diamond pro) from O2. I was not really satisfied with the branded Touch Flo 3d interface wherefore I tried to use the Diamond 3d Config Tool touchflo to put my device back to original HTC settings. But since these original UI was much slower than the O2 one(personal impression) I decided again to reset my device to use the stabdard O" branded Touch Flo 3d interface. Unfortunatelly when I change to keyboard mode I still see a HTC screen instead of the O2 screen.
Can you please help me on this?
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Please can you help me at least by telling me (maybe with photos) which buttons to use to hard reset and how the screen should look like? I have ofcourse checked the user guide, but I do not see the screen asking me whether I really want to do a hard reset (as described in the user guide).
Please help me on this!!!
Many thanks in advance!
Regards,
BBMG
Some would say RTFM or the Wiki before you post but I've been helped so many times here when I didn't deserve it I'll say volume down + enter + reset
Hi!
Yes, thanks for the tip, but I have ofcourse tried that and as I said there are just some color bars appear on the screen. BUt before they appear I see a message "No Image File!". SHould that mean, I cannot hard reset my devicè anyway?
Regards,
BBMG
Had same problem
Hi,
I had the same the same problem with my O2 xda diamond pro.
But I've solved it.
- turn on xda and wait ~ 2 min until all services run.
- press volume down
- press with a pencil with a soft tip on enter (round Button in center)
- hold everthing pressed (tricky)
- press reset button and wait until konfig screen aproache
- Follow messages
- Done
hold pencil with my mouth. Looks like circus act...
BBMG said:
I have also tried to hard reset my device, but foudn out that when I restart the device and press the VOLUME DONW and the ENTER key (on teh keyboard) the only thing that happens is that I see four color bars on the screen with some yellow numbers and text. THats all.
Click to expand...
Click to collapse
The enter key is the circular button under the screen, not the one on the keyboard
Still does not work
Many thanks for the tip. Yeah, it really looks like a circus act, but still does not work at all. First fo all I see a white screen (I assume that is the boot loader) saying "Loading ..." and short time after that I see a message "No Image File!". After that, I only see the following screen. Sorry for bad image quality. Took it with my old Nokia 6230i device.
Any tips?
Maybe there is someone who knows either from where to get an original O2 xda Diamond Pro image or how to setup the vertical screen that appears when the keyboard is open?
Text on the screen:
RAPH120
SPL-1.90.0000
MicroP-Raph (LED) v13
MicroP-Raph (KEY) v5
PSOC-Raph STAGE_CVT v0x36
Serial
Many thanks in advance!
Regards
BBMG
Is there really noone who can help me out?
Hi,again!
Does anybody noticed the same problem as I have described above?
Please help me out guys!
Thanks in advance!
Regards
BBMG
You did read that the "enter" button is the round button on the front and not the "enter" button on the keyboard?
you entered bootloader, that mean you didnt hold the "enter" button (circular looking, when plugged in you see lights around it) at front of the phone, while holding vol down and press the reset button
BIG BIG Thanks
Hi, again!
You, were totally right. I was too stupid to recognize the round button as the enter button, although it was mentioned already before.
Now, my device is restored correctly.
Thank You!
hmmm
i kinda got the same problem but i pressed the Circle Button + Volume Down + Soft Reset
.. always if i do so it hangs at the T-Mobile screen
the bootloader with Volume Down + Soft Reset works fine
... any tips what i do wrong or what i could do now ?
and btw dont install Nydiot Virtual Desktop on your raph

SPV M3100 frozen

I know this is a bit of an old phone now, but I'm hoping someone might be able to help...
When I switch the phone on, it gets to the Windows Mobile screen and then just hangs. After a few minutes, it turns itself off.
So far, I've tried the following;
1. Soft reset
2. Hard reset
3. Remove battery, put on charge (red light), replace battery (amber light), hard reset
4. Removed battery for 2 weeks
5. Praying
6. Swearing
Does anyone have any other suggestions?
Thx
Bad Flash
Hi
You could try starting the device in bootloader in order to re-flash the ROM, or flash a new ROM. Methods for this are:
1) Press the soft reset hole button whilst holding camera button fully in.
2) Remove the battery, then re-insert it and switch the device on by pressing the power button but again ensuring the camera button is depressed fully.
3) Remove the battery and re-insert it. Don't switch the device on but plug it into a Windows PC using a USB cable whilst, you guessed it, depressing the camera button.
If you can get into bootloader (three coloured screen with some yellow writing) then you can probably reflash the device. It sounds like a software problem not a hardware problem but I could be wrong on that.
If you can't get the device into bootloader mode you have a problem that is more complicated to fix, about which I can't advice.
Best wishes
andrew-in-woking
For info
Check out these definitions:
http://forum.xda-developers.com/showthread.php?t=319077
http://forum.xda-developers.com/showthread.php?t=356299
http://forum.xda-developers.com/showthread.php?t=273831
Awaiting an update!
Cheers
andrew-in-woking
Hi,
Thanks for the reply....I couldn't get your method to bring up the bootloader to work, but tried pressing Power and OK while doing a soft reset.
This brought up a screen with 4 horizontal bars - red, green blue & white. Text at the top says;
HERM100 (text in white)
IPL-1.01
HERM100 (text in yellow)
SPL-1.04
In the white bar is the word 'Serial'
Does this sound right?
Then it just hangs on this screen - is there something else I am supposed press on the phone, or do I do something via my laptop with activesync etc?
Sorry for the additional questions, but I've never had to do this before.
Thanks
An update....
After noticing that 'No GSM' appears on the splash screen, I have now found this page which I think might answer my questions.
I'll have a go at this tonight
Reposted in the Hermes thread

After changing registry key it is not possible to start the device.

Hi,
I have changed the registry key to change the default keyboard input.
HKEY_CURRENT_USER\ControlPanel\Sip
After changing the registry key, I have restarted my mobile but it does not get start properly. It just shows the starting screen (only shows "Windows mobile" on screen). Please help me to solve the problem.
Mobile details :- HTC P3450
OS :- Windows moble 6.1
Thanks in advance,
Milind
looks like you need to hard-reset your device.
Please let me know how to hard reset the device.
-Milind
http://wiki.xda-developers.com/index.php?pagename=Elf_Resets
That's guessing you have an Elf HTC P3450 if not the WIKI will hold the info
Not Working.
Even after resetting it just shows the "Windows Mobile" on screen.
Is there any other way to edit the registry entry.
No way to change registry without being in operating system, my next advise is to go to the WIKI i linked and find your stock ROM and flash.
After a hard reset (soft reset won't solve your issue) it will sit at the Windows Mobile screen for a while as it initializes the system for the first time, so wait 15 or so minutes, and it should get around to setting up your stylus and such.
Hi, this happend to me once screwing around with sip, to get block recognizer back in wm6.5, and the all thing freezed just like you. So do operate hard reset and be patient it will end up telling you you really messed up but will start from scratch after a while.
hcall,trowakage
After hard reset I have Kept the device on for whole night but still it shows the "Windows mobile" on screen.
stylez,
It is not possible to connect the phone to PC through active sync, so it is not possible to flush the ROM.
-Milind.
weird, I suppose you tried pulling out the battery and putting it back on? what keys do you press to hard reset? do you get a message saying you will loose all your data press action to continue?
Can you enter hardspl at all? if so you can flash your rom
To perform a hard reset
1.Press and hold the TALK and END buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.2.Release the stylus, but continue pressing the TALK and END buttons until you see the following message on the screen:This operation will delete all your personal data, and reset all settings to manufacturer default. Press Action to restore manufacturer default, or press other keys to cancel.
3.Release the TALK and END buttons, and then press ENTER on your device.
good luck
hcall,
I have tried it in the same way which you have mentioned.
In the same way shown in video
But unfortunately it doesn't show any message (hard reset might work after booting OS completely & in my case it is not possible, it just shows "Windows Mobile").
can you boot on hard spl at all?
hcall,
no.
power off...
press power button while the volume key is pressed down... that way you'll enter the tri-color boot screen... connect it to your computer and flash a good rom.
TheRem,
Not working.
Is there another way to reinstall OS.
-Milind
It seems there is no solution for this problem.
-Milind
bring it to the nearest HTC service center in your country.
Fiquei com a mesma dúvida.
A minha situação actual tem transcoding
Sent from my GT-I9100G using Tapatalk 2

Serious boot-problem - HTC HD2

Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?
I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help
Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.
Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.
did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!
ALWAYS backup first. Simple.
I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.
Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...
i have the same problem But how i can Backup when phone is turned off

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