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Touch Pro will not Hard reset!

I started haveing issue with the device last night, the phone app was locking the phone up, i tried restoring from my sprite, but it didnt work.
I got it to a point where it workied, but for some reason it lost all my contacts and email settings.
Well I said screw it, ill just hard reset and start from scratch, after a soft reset, it hung on the "Touch Pro" screen withthe red text at the bottom, then just sits there.
If I hard boot it does the same thing.
any ideas?

go into bootloader and then flash a new ROM there.
Hold Volume down and reset. You will go to bootloader. Plug in USB and flash from there. No need to sd flash.

it will not go past the touch pro screen, still sitting like that now. I cannot even turn it off, just reset it and get back to the same spot.

did you take out the battery for a time? but you do that on your own risk... for me that doesnt sound good ...
greetz
Boris

Yep, the best I have been able to get is plugging the phone in and getting it to constantly reset itself.
BRICKED!
New ohone in the mail, hope to have it tomorrow,
Now, do I use my old sprite back up from a week or so ago, or start from scratch?
BD

best is to begin new, but for me that would take 1,5 days cause i know nothinh about UC; thats why i restore my spb backup... with differen Romeos version i had never problems ... take the rom upgrade mode...
Greetz
Boris

Once I get to the bootloader screen, how do I flash the rom?
What is the latest stock rom and what is best link to download?

I finally got to the hard reset warning screen. It says press "send" to reset. Everywhere else (including manual) it says to press "volume up". Anway, I pressed and released "send" but nothing happens. It seems frozen on teh warning screen. Or does it take a few minutes to hard reset.
PLEASE HELP!!!!!

Did you tried the method with settings => system => "Speicher löschen" ( in german; "eraze memory" or something like that in english) => input 1234??
Greetz
Boris

I sent mine back, it did nothing.

hard reset
i had to hard reset my htc touch pro as well because i unistalled a program and it wiped out like half the stock programs. this is what i did....
1). make sure you back everything up that you have on your phone.
2). shut off your phone
3). hold the volume down button and the enter button at the same time. (enter button is the big cirle center button)
4). while holding those two buttons in, press and hold the power button on the top until the popup appears on the screen. then just follow the steps and your phone should be like brand new again!!

Funny thing I did it the first time and it worked like a charm. But now i'm having trouble in doing it again?? any suggestions?? anyone???

Possible Corrupted flash?

Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum

A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?

I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum

Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.

[Q] Touch Pro GSM not booting!

My Touch Pro randomly stopped booting, I had it charging and then the screen refused to come back on no matter how many times I pressed the power button.
So I took out the battery and after I put it back in it started turning on without me pressing the power button and it stayed on the boot screen for a long time and then went to a black screen with the message:
The device is unable to boot because either you have turned off the device incorrectly or tried to install an application from untrusted source, Press SEND to reset your device or press any other button to cancel, This operation will delete all your personal data and restore the device to its factory default settings.
Click to expand...
Click to collapse
I tried pressing send and every other button but nothing happens. Even tried hard resetting it but nothing happens! The message just stays on the screen till the battery dies.
Does anyone know how I can get it working again?
Btw when I press volume down and the reset button I get the tri colour SPL screen, if that is relevant

Are you positive this a GSM TP? Also, you can provide the type of device for others to see if they have a similar device and perhaps they may be able to shed some light as to what may be the problem. Check your device, behind the battery compartment you'll see a couple of bar codes. Look for one called IMEI and just above it you should see RAPH###, where # equals any number between 0-9. If you have a GSM device, have you attempted to flash anything yet? I'd start with task29 and then flash either a stock ROM or if you already have HSPL'd your phone, then use a custom ROM of choice. If you find out that you have anything else besides a GSM device, you might be better off waiting on someone else to answer.

[Q] HTC One S bricked-ish

Hi,
long story short: while trying to install CM on my old one s I first flashed the boot.img as described here: h t t p : / / wiki.cyanogenmod.org/w/Install_CM_for_ville. It appears that the firmware overwrote the custom recovery on a reboot, and when I entered recovery to install CM I got a screen saying "entering recovery..." in pink at the top, htc logo in the middle, and "This build is only intended for development, to not leak from HTC" (something like that) in red at the bottom. Nothing happened.
I shut it down and started it back up, and it went to boot with the same htc logo and red message at the bottom -- and froze there. Only 10+ sec power button restarts it, nothing else helps. Weird enough I noticed that if it's on a cable it won't restart but just stay off, and if it's not connected it will restart immediately, no chance to switch it off.
Here's my biggest problem: my volume rocker is brocken. Up works somewhat, but down is 95% dead. I entered the bootloader through adb before, but since I can't boot the phone anymore I can't get in anymore.
It seems to me like the best solution would be to somehow fix the volume rocker. It's not 100% dead, occasionally I could get a keypress through, so I would just suppose the contacts are a little bad and I could just polish it a little? But the phone seems a pain to take apart.
What would you suggest? Is it too easy to break the whole thing while trying to clean the contacts of the rocker?
Thanks for any help / comments!
compul

why not change the volume button, at gsm service.
It's a good phone.

compul said:
Hi,
long story short: while trying to install CM on my old one s I first flashed the boot.img as described here: h t t p : / / wiki.cyanogenmod.org/w/Install_CM_for_ville. It appears that the firmware overwrote the custom recovery on a reboot, and when I entered recovery to install CM I got a screen saying "entering recovery..." in pink at the top, htc logo in the middle, and "This build is only intended for development, to not leak from HTC" (something like that) in red at the bottom. Nothing happened.
I shut it down and started it back up, and it went to boot with the same htc logo and red message at the bottom -- and froze there. Only 10+ sec power button restarts it, nothing else helps. Weird enough I noticed that if it's on a cable it won't restart but just stay off, and if it's not connected it will restart immediately, no chance to switch it off.
Here's my biggest problem: my volume rocker is brocken. Up works somewhat, but down is 95% dead. I entered the bootloader through adb before, but since I can't boot the phone anymore I can't get in anymore.
It seems to me like the best solution would be to somehow fix the volume rocker. It's not 100% dead, occasionally I could get a keypress through, so I would just suppose the contacts are a little bad and I could just polish it a little? But the phone seems a pain to take apart.
What would you suggest? Is it too easy to break the whole thing while trying to clean the contacts of the rocker?
Thanks for any help / comments!
compul
Click to expand...
Click to collapse
Taking it apart is smth you can do. Ik its hard, i tried but if you're confident its your power button then do it. After you reveal the back of our phone, you can access the buttons
CM11 Powered G-Wonder

null0seven said:
why not change the volume button, at gsm service.
It's a good phone.
Click to expand...
Click to collapse
While that is my last resort, I'd like to avoid it. I do have a working Nexus 5 after all.
TiTAN-O-One said:
Taking it apart is smth you can do. Ik its hard, i tried but if you're confident its your power button then do it. After you reveal the back of our phone, you can access the buttons
CM11 Powered G-Wonder
Click to expand...
Click to collapse
It's the volume rocker, not the power button; and it's been broken for a long time. I'm a little afraid I might rip things apart, but this makes it look outright easy: youtube.com/watch?v=6j25jajIq3g. I'll give it a try.

u12+ black screen after PIN unlock / Device unusable

Hi everyone, I'm throwing this out there because I've run out of ideas about what has just happened to my U12+ (64gb) today.
I woke up and used my phone as normal, caught up on Twitter and the news, the usual apps etc. nothing untoward. The same routine I've had with my phone for the past 18 months of owning it with zero issues. My handset is stock OS (Android 9) and so not rooted or anything like that. Virtually all the apps I use are standard issue from the Play Store, nothing really "out there" and I have BitDefender installed to look after security. Same setup I've had for over a year. The battery was around 35% so I plugged it into my wall charger while I went off to grab some breakfast. When I returned a couple of hours later the light on the handset was green, I unplugged the charger and attempted to unlock it with my fingerprint.
The phone asked for my PIN, no big deal so I entered it. Black screen. Tapped the power button again, it requested my PIN again, I entered and... black screen. Okay, I was a little bit concerned now. I held down the power button so the haptic buzz occurred, held for 10/20/30 seconds, a minute... nothing, no restart. Tap the power button and it asks me for my PIN again and shows yet another black screen. I held down Power + Volume Down but again, nothing and no restart.
I asked someone to call me, the screen came to life and I could take the call but each time I tried to pull down the system tray in order to try and reach Settings to restart it asked me for my PIN, I entered it = black screen. The call was unaffected.
I removed my SIM + microSD card tray = same deal as above.
The phone is clearly responsive in some way and the screen does display to ask for my PIN but I can't get into it in order to reboot it. Extremely worrying.
Does anyone have any advice? At the moment I am faced with the prospect of simply allowing the battery to run out so the phone shuts down naturally but that is going to take the best part of 2 days.
I'm really disappointed because I was planning another 1-2 years use for this handset as I just bought a 1TB microSD card which has been fine in the phone for weeks so I don't think that's the cause. It is also genuine SanDisk.
Any suggestions or advice? Thanks in advance.

Hello, I hope you have made a backup with google backup recently... This does not happen often on android, but sometimes the system could have a problem. You can try this go the bootloader with the power and volume buttons , after recovery.. after apply a wipe data/ factory reset.. is will make a factory reset of your phone except the sd card. You should by fine after that and profit again.

Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.

Magimix^ said:
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Click to expand...
Click to collapse
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.

Max128 said:
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Click to expand...
Click to collapse
The first thing I tried to do was hold down the power button or the power button in tandem with the volume buttons but the handset won't restart. I tried loads of times holding it for different amounts of time and... nothing.
Trust me, I tried.
The only way I can get the device to switch off is by draining the battery. I'm almost at 20% so it shouldn't be too much longer.

Well I already got a black screen after flashing a module magisk.. I have holding the power button and the phone have restart no problem, same thing on bootloop. You need to be sure to hold the button correctly.

Max128 said:
You need to be sure to hold the button correctly.
Click to expand...
Click to collapse
Yeah, I'm certain I was holding the buttons correctly. I tried about 20 times using different combinations just to be sure but the device would not restart. The haptic shock buttons are one of my least favourite features of the u12+, it's got to be said.
Anyway, the phone ran out of battery about 15 minutes ago. I left it alone for few minutes and switched it back on. It allowed me back in and the device appears to be fully functional again. I can unlock by thumb print, face or PIN without issue.
Basically, it's fixed. My only concern is I have no idea what caused it or if it will happen again.
Thanks for offering help though, I appreciate it. I'm not sure if this thread can be closed/locked now? I'll look into that.
Cheers.

Yes.. i love the buttons too i never got a problem with this. Great if is fixed! Maybe make a factory reset the next time.
I am wondering if the new flagship have haptic buttons too.. htc will announce it Tuesday.