Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum
A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?
I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum
Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.
Related
I started haveing issue with the device last night, the phone app was locking the phone up, i tried restoring from my sprite, but it didnt work.
I got it to a point where it workied, but for some reason it lost all my contacts and email settings.
Well I said screw it, ill just hard reset and start from scratch, after a soft reset, it hung on the "Touch Pro" screen withthe red text at the bottom, then just sits there.
If I hard boot it does the same thing.
any ideas?
go into bootloader and then flash a new ROM there.
Hold Volume down and reset. You will go to bootloader. Plug in USB and flash from there. No need to sd flash.
it will not go past the touch pro screen, still sitting like that now. I cannot even turn it off, just reset it and get back to the same spot.
did you take out the battery for a time? but you do that on your own risk... for me that doesnt sound good ...
greetz
Boris
Yep, the best I have been able to get is plugging the phone in and getting it to constantly reset itself.
BRICKED!
New ohone in the mail, hope to have it tomorrow,
Now, do I use my old sprite back up from a week or so ago, or start from scratch?
BD
best is to begin new, but for me that would take 1,5 days cause i know nothinh about UC; thats why i restore my spb backup... with differen Romeos version i had never problems ... take the rom upgrade mode...
Greetz
Boris
Once I get to the bootloader screen, how do I flash the rom?
What is the latest stock rom and what is best link to download?
I finally got to the hard reset warning screen. It says press "send" to reset. Everywhere else (including manual) it says to press "volume up". Anway, I pressed and released "send" but nothing happens. It seems frozen on teh warning screen. Or does it take a few minutes to hard reset.
PLEASE HELP!!!!!
Did you tried the method with settings => system => "Speicher löschen" ( in german; "eraze memory" or something like that in english) => input 1234??
Greetz
Boris
I sent mine back, it did nothing.
hard reset
i had to hard reset my htc touch pro as well because i unistalled a program and it wiped out like half the stock programs. this is what i did....
1). make sure you back everything up that you have on your phone.
2). shut off your phone
3). hold the volume down button and the enter button at the same time. (enter button is the big cirle center button)
4). while holding those two buttons in, press and hold the power button on the top until the popup appears on the screen. then just follow the steps and your phone should be like brand new again!!
Funny thing I did it the first time and it worked like a charm. But now i'm having trouble in doing it again?? any suggestions?? anyone???
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
You could try download a custom splash screen, put it on your SD and start up in bootloader mode, and then flash the new boot/splash screen
Hope this fix your problem
i figured the "image file" its looking for was the ROM?
hehe ofcourse, sry for the post before, my head is a bit screwed... i have been working on getting win 7 and NBH Utility to work together the last 2-3 days xD.
well then reflash the rom using the same method... you have Hard-SPL right?
the latest NRG is working like a charm
Bowdowntozoltan said:
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
Click to expand...
Click to collapse
Were you accidentally pressing volume down when you soft reset? That's what it sounds like to me. Maybe vol. down is sticking, for whatever reason. Does another soft reset get you out of the bootloader? Somehow, I doubt that your rom just up and walked away.
no i don't think i was on volume down. and no soft or even hard reset will even work. the bootloader tri color screen pops up and flashes white real quick and says "no image file" and then goes back to the tri color screen.
so i to flash it via SD card correct?
Have you tried pulling the battery for a bit? I still wonder if you have a sticky vol down button. Replace the battery, then push power. If you're still in bootloader, then you can either flash off your card or through usb.
how do i flash it via USB? just plug it in and run the rom install?
reflashed a new rom. nothing. still sits in bootloader mode.
ok so what based on what i'm searching ive found a couple things. I pm'ed a guy, and saw something about jumpspl. But apparently this is an app that goes on the phone? because windows xp wont run it? theres not a lot out there on jumpspl so i dont have a clue. should I retry flashing hard spl?
Hold on; your sig now says you have a tilt. But you've flashed a raphael rom to it? Flash a stock rom to it with the proper spl. You should ask mskip what to do in his Kaiser-flashing thread. This does not sound good. Did the phone actually work with the wrong rom on it?
Man, from what I've read about Kaisers, they are very delicate phones. If you flashed a raphael radio to it, it's deader than Michael Jackson. Are you sure you don't have a fuze? You gotta own a fuze, and not a tilt.
its a fuze sorry i have no idea why it says tilt.
Not quite sure why, but the phone is working again...
My $ is on a stick vol down key, and I'm riding that horse to the bank!
scratch that, it broke again. how can i fix the stuck down key? is volume down and reset like wipe the device?
if the phone had the volume down key "stuck" then it would constantly turn down the volume would it not? its fine when i can acutally get the phone to boot, but i shut it off and started it back up and it did it again. i have a feeling it has something to do with the wall charger, because i reset it multiple times before i put it there, but once i charged and reset, it died.
Yeah, that's true. I say I think that's the problem because holding volume down and soft resetting sends you into the bootloader. If your sd card doesn't have a raphimg.nbh in its root, you'll get the 'no image' error message. Then, if you try to soft reset, but vol down is still somehow stuck, you'll never get out of bootloader. That's why I suggested pulling the battery earlier. When you power back on, it should just boot up normally like after a soft reset, but I might be wrong about that.
It's just not normal to randomly go into bootloader when you soft reset (and to stay there). Clearly, the phone is picking up the 'go into bootloader' signal somehow or other. Maybe it's not the physical button, but there's just some sort of bug that makes the phone think the button is being held down when you soft reset. Bummer, whatever it is, I hope you get it sorted out.
You might want to bite the bullet and hard reset. If you have some weird bug (and not a physically stuck down button) this should solve it. I bet you can hard reset ok. Hold vol down and the d-pad button and soft reset. You have to continue to hold down both buttons for a couple seconds after you soft reset. Then press vol up at the prompt.
I have hard reset a few times. I think I'm going to try not to turn off the phone unless i have to. i reset it a few times yesterday even after plugging it in for a little and its still good. i'll try it again when i get home because i need my phone during work.
thanks for your help!
Hi, I am STUCK!! My phone (HTC Touch Pro) gets stuck in the soft reset mode. I was able to get it to the tri-color screen, but could not get any further than that. Tried to follow some directions by going through the connections and settings, but it could not find the usb port. I need help, if you could get me past this so I could reset my phone, that would be great!!! I am brand new at this and know nothing. Thanks, Nikki
My red screen says:
RAPH800
SPL-0.36.0000
MicroP-Hermann (LED) v0C85
Green screen says:
MicroP-Hermann (KEY) v0685
PSOC-Raph STAGE_EVT v20
Nothing is in the blue screen
Thanks for any help!!!
try to hard reset it, check it here http://forum.xda-developers.com/showthread.php?p=2643414 or http://forum.xda-developers.com/showthread.php?p=2525584
for more informations, visit the wiki http://wiki.xda-developers.com/index.php?pagename=HTC_Raphael
HTH
Have you flashed anything to it? I'm not that familiar with cdma devices. If the hard reset doesn't work, then try taking the battery out for a while, then putting it back in and hitting the power button. If nothing works, and you haven't done any flashing, just take it back for an exchange.
how to run rom when HTC pro is frozen, won't boot or cuts on n off
--------------------------------------------------------------------------------
****DOn't take battery out after hard boot***
1.just watch videohttp://www.youtube.com/watch?v=sk56olMkCtU and do what they do but dont take battery out. LEAVE phone STUCK on BOOT screen. Nothign else will move or work but you want phone just like that.
2. connect usb cable to active sync. (this may not link up but leave usb connected anyhow) Do not delete phone profile.
3.use rom like Download MightyROM6_Herman.exe avail at: http://www.lilrico.com/Mighty/mightyromblog/?p=454
4 although active sync is still attatched but may not be connecting. It will connect thru usb anyway when you run the rom software. http://www.youtube.com/watch?v=fV2I2WAFkg4&NR=1
This worked and kept phone from cutting on and off. and restored ROM. don't know about original htc boot. but your phone will work under this rom for now and you can go from there.
Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?
I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help
Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.
Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.
did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!
ALWAYS backup first. Simple.
I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.
Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...
i have the same problem But how i can Backup when phone is turned off
Hi,
I've flashed my phone (HTC Touch Pro) with Hardspl and then the latest Energy ROM.
Everything went perfectly and I was impressesd with how simple and easy it was and how much difference the ROM made to the phone.
Today, while using the camera, the screen went blank.
I tryed turning the phone off, pulling battery and a hard reset but its still the same.
Even after hard reset, the screen is blank but if i press the power button, on the second press, I get a flash of whats on the screen and then it goes blank again.
Should I try to reflash the phone again?
I've searched but not found the same issue
Thanks
The touch screen is still working and sometimes i can see the display, but its very dark and hard to read. Is the flex cable that needs changing?
Why would it stop working so suddenly?
Should i take it apart to reseat it?
Ok, I've found the same issue in a few other peoples phones but they seem to have beeen resolved by sendin the phone back under warantee.
I dont have that option unfortunatly so need to find a fix.
The only thing wrong with the phone is the screen backlight that suddenly failed
Can anyone help me or point me in the right direction please? I cant find a definite diagnosis anywhere
New Flex cable?
New Screen?
Pray?
Thanks
Back to stock SPL and stock ROM
Still no luck