Hi,
I've flashed my phone (HTC Touch Pro) with Hardspl and then the latest Energy ROM.
Everything went perfectly and I was impressesd with how simple and easy it was and how much difference the ROM made to the phone.
Today, while using the camera, the screen went blank.
I tryed turning the phone off, pulling battery and a hard reset but its still the same.
Even after hard reset, the screen is blank but if i press the power button, on the second press, I get a flash of whats on the screen and then it goes blank again.
Should I try to reflash the phone again?
I've searched but not found the same issue
Thanks
The touch screen is still working and sometimes i can see the display, but its very dark and hard to read. Is the flex cable that needs changing?
Why would it stop working so suddenly?
Should i take it apart to reseat it?
Ok, I've found the same issue in a few other peoples phones but they seem to have beeen resolved by sendin the phone back under warantee.
I dont have that option unfortunatly so need to find a fix.
The only thing wrong with the phone is the screen backlight that suddenly failed
Can anyone help me or point me in the right direction please? I cant find a definite diagnosis anywhere
New Flex cable?
New Screen?
Pray?
Thanks
Back to stock SPL and stock ROM
Still no luck
Related
Hi, first let me say im sorry if this has already been covered somewhere, i have spent all day searching the wiki and forum to no avail. If the solution is already here please point me in the direction and delete this thread.
I have just flashed my kaiser from the original vodafone WM6 ROM to Dutty's WM6.1 Hybrid v2 5.2.19716/5.2.19700. At first everything seemed fine, then when i tried to restore the backup id created with sprite backup it restored, reset and now wont get past the loading screen. It shows the vodafone splash screen then duttys htc screen then goes back to vodafone.
I used Hardspl 3.29 before flashing. I tried hard reseting which made no difference. i cant get into the bootloader (tried the camera, power reset thing loads) and i cant connect to my pc as it wont go past the splash screen.
I had a look at MTTY but it doesnt give the options described in the instructions and after reading the warnings about MTTY decided i shouldnt mess around with what i dont understand.
Any help will be greatly apreciated, i love my phone and the idea that ive just broken it scares the crap out of me.
Thanks
Sandy
sandyfsx said:
Hi, first let me say im sorry if this has already been covered somewhere, i have spent all day searching the wiki and forum to no avail. If the solution is already here please point me in the direction and delete this thread.
I have just flashed my kaiser from the original vodafone WM6 ROM to Dutty's WM6.1 Hybrid v2 5.2.19716/5.2.19700. At first everything seemed fine, then when i tried to restore the backup id created with sprite backup it restored, reset and now wont get past the loading screen. It shows the vodafone splash screen then duttys htc screen then goes back to vodafone.
I used Hardspl 3.29 before flashing. I tried hard reseting which made no difference. i cant get into the bootloader (tried the camera, power reset thing loads) and i cant connect to my pc as it wont go past the splash screen.
I had a look at MTTY but it doesnt give the options described in the instructions and after reading the warnings about MTTY decided i shouldnt mess around with what i dont understand.
Any help will be greatly apreciated, i love my phone and the idea that ive just broken it scares the crap out of me.
Thanks
Sandy
Click to expand...
Click to collapse
first, are you SURE you can't get into bootloader?
I know it sounds stupid, but try REALLY pushing the camera button in while pushing the stylus into the reset hole. Once you get to the bootloader (tri-color screen), try flashing a different ROM
good luck
mbarvian said:
first, are you SURE you can't get into bootloader?
I know it sounds stupid, but try REALLY pushing the camera button in while pushing the stylus into the reset hole. Once you get to the bootloader (tri-color screen), try flashing a different ROM
good luck
Click to expand...
Click to collapse
I agree here a lot of people don't realize the Camera button is a two stage button. It stops at Half-Press then you can push again to get Full Press. You need a Full Press to get into bootloader.
Just to clarify.
Press and hold the camera button and at the same time insert stylus in reset hole and hold until bootloader comes up.
In other words, do not let up until bootloader shows. It should take around 2-3 seconds.
yea ive been doing that. After trying many times i have found that holding the camera button down for around 2 minutes after the htc dutty series screen comes up brings up a white screen with the error message;
"the device is unable to boot either because you have turned off the device incorrectly or tried to install an application from an untrusted source. press send to reset or any other key to cancel"
The message dissapears if i let go of the camera button, and resets back to the vodafone screen and stays there. If i press the send button same thing happens (just an idiot check but the send button is the green pick up button right?) ive tryed the enter button and both soft keys but all to the same result. I have tried holding down each button on that screen as well and the error message stays as long as i hold the button but when i let go it just goes back to the vodafone splash screen and stays there.
I have tried holding the stylus with the camera button all the way through to this error message, doesnt seem to make a difference.
just to clarify, ive done what you suggest and still cant get into the bootloader.
Thanks for any help, this is driving me mad.
hold the camera button and use the stylus to press the reset button, and continue holding the camera button until the bootloader screen pops up.
i used to let go the camera button as soon as the screen go black, but then it just reset the device instead of going into the bootloader...
oh forgot to mention. Shotly after the dutty series screen comes up i get the window appearing sound but nothing comes on screen. suggests to me that maybe its trying to tell me whatswrong but i can see what it is. maybe, i dunno..
theclueless said:
hold the camera button and use the stylus to press the reset button, and continue holding the camera button until the bootloader screen pops up.
i used to let go the camera button as soon as the screen go black, but then it just reset the device instead of going into the bootloader...
Click to expand...
Click to collapse
Im holding the camera button for around 2 minutes before it does anything, then i get the above error message.
Do you have a storage card installed?
yes. tried taking it out and doing the same thing. no different.
anything else i could try?
sandyfsx said:
Im holding the camera button for around 2 minutes before it does anything, then i get the above error message.
Click to expand...
Click to collapse
OK But are you also holding your stylus in the Reset Hole?
If yes, And you can't get into Bootloader, well I think you are "boned"
Yes im doing that. Boned? really? What about the error message that eventually comes up? isnt there anything i can do from there? Any other way of reseting it so maybe the bootloader works?
And if its really broken, do you recon my network will send me another or have i just properly voided the warranty?
Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum
A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?
I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum
Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.
This just happened like 45min-1hr ago. I was getting everything cleaned up before i got off of work and i was texting someone and my phone froze, so i soft resetted. it turned back on then it froze again so i once again soft resetted then i put it back in my pocket. i heard the sound the phone plays whenever it turns on and was like okay it's back on everything will be fine. i took it out and the screen is black. i thought it was on sleep mode or w/e but it wasnt. i took out my battery and put it back in and turned it on but the screen is once again black. anyone know how to fix it? i think my screen is broken
i have a touch pro also.
Possibly not the answer you want but have you tried hard-resetting the device? OK it wiped everything but at least you might get a working device from it. Had to do it once on my Trinity, it locked up on receiveing an SMS and a soft reset wouldn't complete, hard reset cured it.
just a regular hard reset? vol down center button. my cousin came over and said it mighta been my backlight? just tried turning it on again and it's real dim but i can barely see the screen.
I was thinking a regular hard reset, but as you have some display, albeit very dull have you checked the backlight hasn't got itself turned all the way down?
deedee said:
I was thinking a regular hard reset, but as you have some display, albeit very dull have you checked the backlight hasn't got itself turned all the way down?
Click to expand...
Click to collapse
how would i check if the backlight is all the way down?
Go into the backlight settings and see where the sliders are.
tricky i know when the screen is very dull, but it might be possible.
that's not probable. minimal backlight doesn't mean black screen.. unless it's a device i'm completely unfamiliar with... tho it is still unprobable.
as deedee suggested, i'd hard-reset
I'm having the same problem, did you find a fix?
The other day, I hit the power button on my touch pro, and the screen didn't come on. I did a soft reset, and it started working again. Now today, the same thing is happening, but a soft reset isn't helping.
The screen's back light comes on, the LEDs on the buttons come on, and the phone seems to be working fine. I hear all the sounds, including the HTC sound while it is booting, and the new message sound, but the screen stays black. It still recognizes touches, it just doesn't show an image. I want to do a hard reset, and will if I can get it to come one one more time, but its been about a month since I backed up my contact list. Lesson learnt there. I'm afraid it might be a hardware problem since I don't see anything while its booting either.
Anyone know if this is a known hardware issue with the touch pro? The phone is less then 3 months old, and I've been real careful with it. I haven't dropped it from more then 2 feet, and even that was onto carpet. Its the Verizon version if that makes a difference, and I'm running one of the NFSFAN roms. Its not the newest one, but rather the one posted on October 19th. I doubt its the rom, though, as I've been using it for around 2 months with no issues.
EDIT: Ok, I went into the bootloader to see if it was hardware of software. I figured if it was hardware, the screen would be black, and if it was software, it would be the rainbow. Sure enough, the screen stayed black. Hit the reset button, and the screen actually came on! Go figure. Went to do a backup, and the screen literally crapped out on me while I was watching it. Definitely a hardware problem.
similar with Touch HD... kinda
I've been having a similar problem with my Touch HD. The problem is very intermittent though and is sometimes hard to reproduce. The screen and phone will be working fine then once in a while when I push the power button to lock the phone, I'll unlock it and the screen stays black. I know that the phone is still on and even unlocked because pushing the buttons at the bottom makes the phone vibrate. The only consistency in reproducing the problem happens after I do something major on the phone such as making a phone call, browsing the internet, sometimes charging the phone. Other than that, I can sit here and push the power button all day and it'll come on and off with no problems. When the screen does go black I've taken the battery out repeatedly as well as repeatedly rebooted the phone until it comes back on. I've tried doing hard and soft resets to no avail. I've tried deactivating "turn off backlight if device is not used for" and "turn off device if not used for" without any resolve. After this I've even left the screen on (disabled backlight off) to see if it flickers or shows any sign of being faulty and it seems to be fine. I'm currently on Dutty's HD WM 6.5 Leo R5 WWE rom, but this has happened with two other roms (NRG, LIA). Other info include:
OS: 5.2.23016
Manila: 2.519192828.0
Radio: 1.14.25.24
Protocol: 52.64.25.34H
I guess the only consistent software has been my radio. Please help! Any advice would be awesome. I've tried google search and xda search without much help. Thanks
When i upgraded to the tilt 2 I gave my fuze to my fiance. It was working great until a few days ago. she was having some issues with the touch screen regestering her touches. I fixed that with a hard reset. She was running the stock ATT rom at the time. after the hard reset it seemed to work better, but there was another problem i noticed afterwards.... the backlight for the screen does not turn off. whe i hit the power button to turn the screen off, the screen goes black, but the backlight stays on. I tried messing with the power settings, but that didn't work, so i tried the next option which was to do a clean install of a custom rom. I flashed the most current energy rom. did another hard reset after the flash, and still the backlight will not turn off. she is going through batteries real fast and i cant figure out what the cause is.... Afte hard resetting and re flashing, i can only assume this is a hardware issue. however I am out of warranty. I would really like to find a way to get this fixed, so she can use the phone. Unfortunately, if I can not fix theis problem SHE IS GOING TO MAKE ME BUY HER AN IPHONE!!!!!. please help me avoid turning her over to the dark side.
thanks