The other day, I hit the power button on my touch pro, and the screen didn't come on. I did a soft reset, and it started working again. Now today, the same thing is happening, but a soft reset isn't helping.
The screen's back light comes on, the LEDs on the buttons come on, and the phone seems to be working fine. I hear all the sounds, including the HTC sound while it is booting, and the new message sound, but the screen stays black. It still recognizes touches, it just doesn't show an image. I want to do a hard reset, and will if I can get it to come one one more time, but its been about a month since I backed up my contact list. Lesson learnt there. I'm afraid it might be a hardware problem since I don't see anything while its booting either.
Anyone know if this is a known hardware issue with the touch pro? The phone is less then 3 months old, and I've been real careful with it. I haven't dropped it from more then 2 feet, and even that was onto carpet. Its the Verizon version if that makes a difference, and I'm running one of the NFSFAN roms. Its not the newest one, but rather the one posted on October 19th. I doubt its the rom, though, as I've been using it for around 2 months with no issues.
EDIT: Ok, I went into the bootloader to see if it was hardware of software. I figured if it was hardware, the screen would be black, and if it was software, it would be the rainbow. Sure enough, the screen stayed black. Hit the reset button, and the screen actually came on! Go figure. Went to do a backup, and the screen literally crapped out on me while I was watching it. Definitely a hardware problem.
similar with Touch HD... kinda
I've been having a similar problem with my Touch HD. The problem is very intermittent though and is sometimes hard to reproduce. The screen and phone will be working fine then once in a while when I push the power button to lock the phone, I'll unlock it and the screen stays black. I know that the phone is still on and even unlocked because pushing the buttons at the bottom makes the phone vibrate. The only consistency in reproducing the problem happens after I do something major on the phone such as making a phone call, browsing the internet, sometimes charging the phone. Other than that, I can sit here and push the power button all day and it'll come on and off with no problems. When the screen does go black I've taken the battery out repeatedly as well as repeatedly rebooted the phone until it comes back on. I've tried doing hard and soft resets to no avail. I've tried deactivating "turn off backlight if device is not used for" and "turn off device if not used for" without any resolve. After this I've even left the screen on (disabled backlight off) to see if it flickers or shows any sign of being faulty and it seems to be fine. I'm currently on Dutty's HD WM 6.5 Leo R5 WWE rom, but this has happened with two other roms (NRG, LIA). Other info include:
OS: 5.2.23016
Manila: 2.519192828.0
Radio: 1.14.25.24
Protocol: 52.64.25.34H
I guess the only consistent software has been my radio. Please help! Any advice would be awesome. I've tried google search and xda search without much help. Thanks
Related
I just started having this "bug" yesterday. Basically, what happens (randomly) is that when I press the power button, remove the stylus, or slide the phone open to wake it up I'll be met with a black/blank screen. The backlighting will be on, and the phone is responsive (can receive messages, make calls, sounds/notifications work), but I won't be able to use the screen. If I use the power button to turn the screen back off and wait a few seconds, the screen might start working again. This is completely random and I cannot duplicate it with any guaranteed process, but it seems to be when the phone is waking up from standby. After a soft reset, probably half of the time I'll be met with this same delima, which leads me to believe it's hardware and not completely software.
At the same time the phone is also struggling to re-paint the screen from the change of Landscape-to-Portrait and visa versa. Also opening and closing windows to get back to the today screen also cause a problem. I've disabled TF3D to see if that makes a difference, it doesn't. I have a blank today screen with no plugins to free up the system resources, and am still having this issue.
I'm using JD's Rom (probably around 1.3, it's been running fine with no issues up to this point).
I'm also using S2U2 1.35 (if that makes any difference, haven't had any problems until recently)
The phone has never been dropped, it's in InvisibleShield, and normally sits on my desk charging all day.
This started happening last night for no apparent reason and it's really starting to irratate me.
Any advice is appreciated. Thanks.
Re the black screen:
Sounds like its software related. For example, I sometimes have this if I leave PocketTwit in the foreground and turn off phone. What software did you install yesterday? Also, do you try to press the home key and see if that clears the screen?
After more testing..
After some more fiddling around with the phone I'm about 90% certain it's a hardware issue. I noticed that when I slide the keyboard out if the slide portion is past the number line then the screen will stay on, but not update. I don't know how well I can explain it. If I'm typing and hold the screen to keep it from opening all the way then I can see the letters/words appear (in txt msg/email), but if I let the screen goes and it slides all the way open then the screen will stay on and only show what has already happened, any more typed characters will not appear, but if I move the screen back to the number row then the screen will re-draw and update what has happened.
Is this something that Sprint should fix no questions asked?
lulugirl896 said:
Re the black screen:
Sounds like its software related. For example, I sometimes have this if I leave PocketTwit in the foreground and turn off phone. What software did you install yesterday? Also, do you try to press the home key and see if that clears the screen?
Click to expand...
Click to collapse
The last piece of software I installed was Gyrator 2 on Friday-ish. Thinking that it was the problem, I removed it using MemMaid. I'm going to give the phone a flash tonight and see if it is software related (hoping for the easy fix) but as the post above says, I'm almost certain it's a hardware issue. I just wish I knew how it happened. . . So much for that time putting those InvShld on.
Final Update (this can be closed)
I took it into a Sprint store and they replaced the "flip" on the top for free (I have insurance).
Point of the story/thread, this can be closed, it was a hardware issue, and now it's fixed.
I had a weird instance happen on one of my pros a little bit ago. I hope I'll be able to explain this well enough for someone to recognize it (i'm pretty tired).
I was charging my pro... i disconnected it from the usb, then went to turn the display off via power button and my screen turned black. Not off, but black. Even in this black mode, you could see fuzzy lines so it was obviously acting strangely (picture an old tv on an input channel not being used. Youd be able to tell the tv was still on...). The phone still functioned, i just couldn't turn the display off at all no matter how many times i pressed power on/off (I'd only get the strange fuzzy black screen). A soft reset fixed this right away... I just think it's weird that it would still acknowledge my power button presses by turning to that black screen... why couldn't it just turn off if it was acknowledging what i wanted?
Has anybody ever had this happen on any of their phones, present or past? I'm thinking this is just an isolated incident, but i'd like to know how rare of an occurance it actually is...
i'd hate to think i'm the only one that this has happened to.
I've had this same problem -- and so is a coworker of mine who has the same phone... we're running Juggalo's 0.06B ROM.
Hi guys,
When I get a message the phone vibrates 3 times, like normal. But sometimes randomly it vibrates 1 time and then unlimited vibration. Until I get it out of my pocket and press the powerbutton so the screen goes on again. When the screen is on again the phone resumes the 2 vibrates. Very strange. I had it on multiple roms with different radio's. I don't use TF3D but HTC Home Plugin VGA edition.
I've experienced the same issue you speak of with the stock ROM, and I haven't found a solution or cause yet either.
I think it was this what caused my phone to sometimes go out. Because the vibration consumed all the power.
Do you use Touch Flo?
_MsG_ said:
Hi guys,
When I get a message the phone vibrates 3 times, like normal. But sometimes randomly it vibrates 1 time and then unlimited vibration. Until I get it out of my pocket and press the powerbutton so the screen goes on again. When the screen is on again the phone resumes the 2 vibrates. Very strange. I had it on multiple roms with different radio's. I don't use TF3D but HTC Home Plugin VGA edition.
Click to expand...
Click to collapse
That would be the angry bee. It is something that just happens. I've had it so bad that I have had to soft reset the phone. It only happens to me every great once in a while. However, I haven't run the stock rom since about 2 hours after buying the phone.
has happened to me twice now.
ive had the phone about 2 months.
Dane Austin said:
That would be the angry bee. It is something that just happens. I've had it so bad that I have had to soft reset the phone. It only happens to me every great once in a while. However, I haven't run the stock rom since about 2 hours after buying the phone.
Click to expand...
Click to collapse
I've had it happen to me a few times and had to soft reset it to make it stop. It doesn't happen too often, so I haven't been too worried about it.
I've had it happen when I launch an application just as it is starting to vibrate to signal a notification.
Do you guys also always have it as the second vibration? When it hangs it always is the second vibration at me. And when I press the screen again he makes 2 after it again.
I had a similar issue with the initial stock rom - my wife messaged me in the middle of a meeting and my phone would not STOP VIBRATING. Since it was on the desk, it buzzbuzzbuzzed really loud.
Now I'm on the Energy 3.0 rom and have not had an issue. Even with the updated leaked stock rom I didn't have the issue.
I discover that it only vibrates wrongly when I have the screen off. Pretty annoying though.
Don't we use some kind of stuff in common?
I use:
HTC Home VGA Edition for front end instead of manilla
HomeScreen++ for the handy shortcuts
I checked some things again, I am not 100% sure but I think it was HomeScreen++ that caused the problems here. The exact settings: at the Tools tab "Lock if Display is Off and vice versa, which didn't work anyway at the touch pro (did work on htc's I had before though), but I checked it off and now it still rings 3 times and no less or more. Hope this was it.
I do not use HomeScreen++ and it happens to me at least once a day, sometimes twice. Mine always seems to happen on the third vibrate, it will do the first two and then the third one just stays on. I press the power button for the screen to come back on and it stops.
I have it too sometimes.
EnergyRom 3.0
And you guys have something that auto lock the screen when you press the power off button? Or do you lock the screen before pressing the power button? Because here it seems to have something to do with the locking in combination of the standby mode (screen off)
This just happened like 45min-1hr ago. I was getting everything cleaned up before i got off of work and i was texting someone and my phone froze, so i soft resetted. it turned back on then it froze again so i once again soft resetted then i put it back in my pocket. i heard the sound the phone plays whenever it turns on and was like okay it's back on everything will be fine. i took it out and the screen is black. i thought it was on sleep mode or w/e but it wasnt. i took out my battery and put it back in and turned it on but the screen is once again black. anyone know how to fix it? i think my screen is broken
i have a touch pro also.
Possibly not the answer you want but have you tried hard-resetting the device? OK it wiped everything but at least you might get a working device from it. Had to do it once on my Trinity, it locked up on receiveing an SMS and a soft reset wouldn't complete, hard reset cured it.
just a regular hard reset? vol down center button. my cousin came over and said it mighta been my backlight? just tried turning it on again and it's real dim but i can barely see the screen.
I was thinking a regular hard reset, but as you have some display, albeit very dull have you checked the backlight hasn't got itself turned all the way down?
deedee said:
I was thinking a regular hard reset, but as you have some display, albeit very dull have you checked the backlight hasn't got itself turned all the way down?
Click to expand...
Click to collapse
how would i check if the backlight is all the way down?
Go into the backlight settings and see where the sliders are.
tricky i know when the screen is very dull, but it might be possible.
that's not probable. minimal backlight doesn't mean black screen.. unless it's a device i'm completely unfamiliar with... tho it is still unprobable.
as deedee suggested, i'd hard-reset
I'm having the same problem, did you find a fix?
When i upgraded to the tilt 2 I gave my fuze to my fiance. It was working great until a few days ago. she was having some issues with the touch screen regestering her touches. I fixed that with a hard reset. She was running the stock ATT rom at the time. after the hard reset it seemed to work better, but there was another problem i noticed afterwards.... the backlight for the screen does not turn off. whe i hit the power button to turn the screen off, the screen goes black, but the backlight stays on. I tried messing with the power settings, but that didn't work, so i tried the next option which was to do a clean install of a custom rom. I flashed the most current energy rom. did another hard reset after the flash, and still the backlight will not turn off. she is going through batteries real fast and i cant figure out what the cause is.... Afte hard resetting and re flashing, i can only assume this is a hardware issue. however I am out of warranty. I would really like to find a way to get this fixed, so she can use the phone. Unfortunately, if I can not fix theis problem SHE IS GOING TO MAKE ME BUY HER AN IPHONE!!!!!. please help me avoid turning her over to the dark side.
thanks