Database Info

Failed WM6 Update - Universal USB no longer recognised

I flashed my XDA Exec with Leo's V7 Videocall ROM which all appeared to go fine until I performed the hard reset to reinstall.
It rebooted to the white screen asking you to press 0 to reinstall or X to exit, so I pressed 0. The screen briefly displayed a 'clearing' message and then went blank. There is no further response from the unit from any input except when I try to hard reset the device and reinstall again.
Just soft resetting the device only continues to give a blank screen and trying to power on the device in a normal manner also only gives a blank screen.
Windows XP fails to recognise the device when it is plugged in via USB either at the hard reset screen or soft reset or complete power off (remove battery, etc) then power on.
I updated to ActiveSync45 prior to the first hard reset.
Does anybody have suggestions or ideas on how to un-brick this Universal?

seems broken DOC chip. how many years you UNIVERSAL

It's about 18 months old now.
What is the DOC chip and why would it only fail at an upgrade?

Try a re-flash
Hi have you tried re-flashing the device?
Enter BootLoader mode, hold Power & BackLight button & press Reset, this will show Serial or USB on the screen. Start the flash off again or try another Rom (maybe the one you have is corrupt)
Cheers,
Beat

Hi Beast,
Yeah, I stumbled across these instructions today (http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen) and will give that a go tonight when I get home.
Thanks for the suggestion - I'll report back once I've tried it.

jamver - did you charge before flashing your new BIOS? it can go blank just because the battery could be dying and despite seeing some charge in the indicator, in fact the batt would be exhausted.

Hi jamver, I also encountered the same issue as you a few months back. Symptoms sound similar. I tried the points described in this thread:
http://forum.xda-developers.com/showthread.php?t=289325
Also, upgraded my bootloader and the device came back to life. One thing I learned also is that not all USB cables are made the same. If you find one USB cable doesn't work, you may want to try another. (my case, using a poor quality cable resulted in the "serial" word on the screen not changing to "USB")
Good luck and all the best!

Fixed
Thanks for the help guys. Manually putting it into bootloader mode and re-flashing it worked.
WM6 is significantly faster than any image of WM5 I've used!

hello,
i've ever meet this problem.. but after reflashing in bootloader mode all restart pefect !

NBD 7.9 & Boot problem

Hi,
I have installed ~2 weeks ago NBD 7.9 and everything was ok. Today I have restarted my phone to change my SIM card but my phone could not start.
I see HTC logo but phone freezes after having NBD logo and nothing happens.
As you can image because of could not connecting to the phone, I can not also update ROM.
Any tip to recover my phone?

Did you try a hard-reset?

Can you explain what exactly you mean? Probably I do not know what is hard reset on these devices.

Ok I have found hard reset on the page
http://wiki.xda-developers.com/index.php?pagename=WizardFAQ
But now there is no power also. I also could not boot anymore.

* Press and hold both the Comm Mannager Button and the Voice Command Button
* While keeping those two buttons pressed, press the Reset Button with your stylus
* After about a second you will be prompted for confirmation. Press the Talk Button to confirm
----
oh I see, you found it.
the hard reset set your phone to the "original state" of the ROM (in that case right after you installed your NDB rom).
what do you mean there is no power?
Could it be your battery is empty and needs to re-charged?

There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.

If you are sure your battery is not empty try to get into the bootloader mode:
depending on the type (G3 or G4) follow the instructions:
http://forum.xda-developers.com/showthread.php?t=298613
especially step G3.2 or G4.2 respectively.

tarantor said:
There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.
Click to expand...
Click to collapse
When I tried to connect to power while the phone is off it takes some seconds before response. Have try.

I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?

I would suggest following:
1. ensure your battery is full
2. do the hard-reset again - this may solve your problem already
3. if not, try to get into the bootloader mode (see the thread referred to above for instructions)
4. follow the instructions to re-load the ROM

tarantor said:
I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?
Click to expand...
Click to collapse
I just tried ... while your phone is off the USB connection to the PC should provide you the current .. at my case the WIZARD starts to charge .. have a try.
----------------
the red LED light on the right above the display indicates the charging .. and turns green once it is fully charged, so in any case, you should see a light, although it takes 3-5 seconds after connecting to the USB.
Does it work?

I have tried and there is no light. As I remember before it was not possible if you are not connected via ActiveSync.
Anyway, I can try Monday at office.
Thanks for your help!!!

You're welcome. Good luck for Monday. Hope it will work out. Not much help yet from me but I will be around here.

This was driving me mad as well. I had to put it into bootloader mode (holding camera while resetting) and flash back to the Tmob 2.26 and then reflashing nbd.
The trick is to disable the HTC home plugin before you install any other apps. From what I understand its to do with some mysterious dlls.
I found this out on Friday and so far I haven't had any problems but I guess its still early days.
Good luck!

OK. It was a power issue and I could make a hard reset at office and it works again now.
I will try NBD 8.1 and see the difference.
Thanks for your help a lot!

good to hear it is working again!

HTc Vox dead?

Hi
I have had my vox for about a year now, and yesterday I updated the ROM, and installed SmartToolKit on it. I was then browsing my contacts, when the phone suddenly freezed. Then I pushed the "turn off button" on the top of the phone, but nothing happened. Then I had to remove the battery. When i put in the battery again the phone wouldn't turn on anymore, and it still wont. I have tried to hard reset it, but nothing happens. When I try to turn on the phone, the LED lights for about a second, and then it goes out. The display doesn't show anything, and the phone doesn't vibrate. I have tried to take out the memorycard and simcard, but it does not help. It can go to boot mode when i push and hold the camera button while pluggin in the USB cable. I have tried updating the ROM again ind boot mode. But that doesn't help. What is wrong, and what can I do?
Baryylos

Baryylos said:
Hi
I have had my vox for about a year now, and yesterday I updated the ROM, and installed SmartToolKit on it. I was then browsing my contacts, when the phone suddenly freezed. Then I pushed the "turn off button" on the top of the phone, but nothing happened. Then I had to remove the battery. When i put in the battery again the phone wouldn't turn on anymore, and it still wont. I have tried to hard reset it, but nothing happens. When I try to turn on the phone, the LED lights for about a second, and then it goes out. The display doesn't show anything, and the phone doesn't vibrate. I have tried to take out the memorycard and simcard, but it does not help. It can go to boot mode when i push and hold the camera button while pluggin in the USB cable. I have tried updating the ROM again ind boot mode. But that doesn't help. What is wrong, and what can I do?
Baryylos
Click to expand...
Click to collapse
Welcome
Have you tried reflashing another ROM?
And please READ the Wiki
Also check here: http://forum.xda-developers.com/forumdisplay.php?f=358

orb3000 said:
Welcome
Have you tried reflashing another ROM?
And please READ the Wiki
Also check here: http://forum.xda-developers.com/forumdisplay.php?f=358
Click to expand...
Click to collapse
Yes I have tried that. Still can't get it to work.. Do you know what I can do ?

Problem with Falshing ROM

First, I updated my PPC ROM I got a problem with the start screen, it doesn't show "smart mobility" any more... but I got the white screen instead! what should I do.
Second. now my active sync doesn't work any more the USB line is fine the connection setting is setted to "USB"... And I still can use blue tooth to sync..
HOW DO I SOLVE THE PROBLEMS?
Thanks!

put it in bootloader mode and flash again:
To enter bootloader mode, press AND HOLD the camera button and then press AND RELEASE the soft reset with your stylus. When the screen is showing the 4 color bands, plug in the USB cable between your computer and phone and flash the ROM.
If you end up in the same place after re-flashing, then the image you are using is no good. Find another, re-enter bootloader mode and go from there.
Good luck.

Thanks!
Oh!
Is it because because of the ROM is not good!
I'll try again with the official one! thanks!!

Possible Corrupted flash?

Hey all,
I need some help. The other day my touch cruise was working fine, but I wasnt able to connect to the network, and I thought it was time to do a soft reset. After soft reset my phone has now stopped working. It is stuck on the screen that says:
POLA100
SPL-3.13.0000
CPLD-2
The screen has 4 color bars on it, in this order:
RED
GREEN
BLUE
WHITE (SERIAL OR USB)
Every time I reset the phone it quickly flashes the screen with a messege that I believe says "No Image Found"
Any ideas on how I can fix this?
Thanks for all your help guys in advance!
Matrixum

A quick update...
I have managed to get back into the phone. I plugged it into the usb, and of course it would not recognise it. However, after it was plugged in I held down the camera button, and the power button and pushed in the reset button, and vola the phone restarted back to normal. I have not lost the operating system or anything. I am not sure what will happen if I turn it off. So I plan on backing it all up and then trying to turn it off and on.
But if you have any answers to this problem please let me know as I am not sure what i have done.
Thanks again guys
Matrixum
Update:
Ok everytime I turn off my phone I go back to the tri color screen. The only way for me to get back into the phone is if I plug it into the USB and hold down the camera button and hit the soft reset. Any ideas?

I guess nobody has had this problem? I must be the first! Seriously.... Well I still have the problem, each time I shut off the phone and turn it back on it goes to the tri color screen. I have to do my combination of camera button and soft reset in order to get the phone to start properly. I dont loose any information, but the phone is now running very slugish at times.
Once again, any help would be great... Unless I am really the first one to run into this problem.
Thx,
Matrixum

Hmmm... I have no idea what could the problem be.
But I have some questions:
1. What OS is/was on your Polaris?
2. Have you managed to backup your data via ActiveSync or other means?
It looks to me like you're stuck somewhere in the upgrade process. But I'm not sure, just guessing.
I'd recommend flashing Polaris with official ROM.
Be aware that you'll lose all your data on device.