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I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
Click to expand...
Click to collapse
I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)
its a LCD SCREEN! chill out... yes some peoples are worse than others... let me ask all of you who are *****ing about it a question...
HAVE YOU EVER OWNED A "BRAND NEW" LCD TV?
i have a 3 month old 52in toshiba and guess what..... back light bleeding....
i am sorry you didnt read into the phone and understand its technology and bought it under the pretense it would be the PERFECT phone.... but get real!
want a fix to it?
TURN YOUR BRIGHTNESS OFF "AUTO" and put it about 1/4 of the way
still mad?
get a refund....... LG will not send you a new one thats any batter than your current.....
(called tmobile and they have a few complaints but will not issue a new phone till it becomes a larger problem....)
honestly the phone is what i want out of it....(and many people are satisfied)
i give it 4.5/5
just because of the bleeding... if you didnt read into the phone or read people *****ing about it on 2x forum then sorry again for your loss send me the ****ing thing and ill ebay it...
i know this is a section about "general ****" but come on if you are so pissed you have a few option and let me point them out so you stop the spam threads (i know im not helping by making this only feeding the trolls/spammers)
options:
TAKE IT BACK AND GET YOUR MONEY BACK (send it back to tmobile if you bought it online/on phone)
DEAL WITH IT (its a great phone that has alot of developmental support behind i, your loss if you turn away for a older phone)
GET A DIFFERENT PHONE (tmobile offers 14 day returns......... enough said)
SELL IT ON EBAY... (bet you can get profit out of it if you got a spare phone to use)
/RANT
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
I dont mind the bleed. Its gonna happen with this type of screen. Some posters act like their gonna be using their phone in the dark with a blank screen.
Enjoy this superphone!
You can calm the **** down. Unlike you, myself and many others are not going to say "eh oh well ill deal."
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
I am one if the lucky ones I guess, with no bleed issue. I have seen my friends g2x and it does have small bleeding but only with brightness turned all the way up and on a completely black screen. But it wasn't all that bad and he is keeping his as would I. The device is not perfect and not one made so far has been. Or ever will be perfect. Someone will always find what they think is a flaw.
Sent from my LG-P999 using XDA Premium App
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Honestly I'd rather have a screen that bleeds a little and looks great rather than an amoled screen that RAPES your battery. Just saying
Sent from my SGH-T959V using XDA App
xguntherc said:
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Click to expand...
Click to collapse
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
mapin0518 said:
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
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Click to collapse
I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
These kinds of threads are common whenever a new phone is released. I think the worst one ever was the G2 and hingegate. However, it's still helpful to get an idea of how widespread certain issues are. Do we need 20 threads about the same thing? No, of course not. But to complain about people saying there's something wrong, in their opinion, with their phone is just stupid.
wondercoolguy said:
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
Click to expand...
Click to collapse
Ive had alot of,problems with them...they offered a free,phone of my choice.... Not because my contract was up....
And yeah I know,making this thread doesnt help the spaming problems about the phone but still if they can rant so can i..... Im over it now
sent from a rooted G2x using XDA app
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
xguntherc said:
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
Click to expand...
Click to collapse
This isnt a issue.... Not for many of us
Just because you have a worse bleed doesnt mean its a,know defect in all phones
sent from a rooted G2x using XDA app
TimTim12 said:
I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
Click to expand...
Click to collapse
I suspect the amount of bleeding is roughly the same across all G2xs, but some people are just less sensitive to it. In fact, I had never even known what LCD bleeding is (and I've owned 5 Android phones the last two years) until this G2x drama began. I decided to inspect my devices and sure enough my Nook Color has some bleeding at the bottom. I never noticed it before, but I bet many of the disappointed G2x'ers would have. Some of us just aren't sensitive to it. Kinda reminds me of the 'dust under the screen' paranoia with the N1.
mapin0518 said:
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
Click to expand...
Click to collapse
ROFL. It's hard being first... =/
what the hell guys. now you all gave this perfectionist something to look for.
i used adw to hide the staus bar and set my background to solid black. it does show for me in the top right corner moreso than anywhere. on my default home screen, i have the weather clock from beautiful widgets running. i have to really strain to see it. if i slide over to a screen with nothing but black background, it's clearly visible. but only if i put the phone in a dark spot, like under my desk. it's still visible though. but not like it's blinding. even with 2.3 and a black status bar, the icons would hide it,on my phone at least. am i going to return it? no. but if i heard tmo considered this an issue and lg had phones with no bleeding and were willing to replace them? then i might. this phone might get sold in a year if the merger goes through because no way am i going to att. so for me, i can live with it. i did notice it in my camera app before this thread was started. but didn't think it was that big a deal. it's not like it shows while playing videos. and i haven't noticed any problems with pictures taken.
I agree all LCD's have some bleeding, my old G2x had it bad like posted in the other screen thread. I noticed mine immediately after turning it on, on the initial setup screen, on darker background, while playing games, and watching a test movie.
Coming from a N1 with absolutely no bleeding, I chaulked it up as normal for LCD's. After reading some didn't have it, I went to the store and looked at the display model and bought another one.
Comparing the two is night and day. So all I can say is return it if they won't swap it out. The original was purchased online and the second one was tested at a store with a 14 day return policy attached. Getting a refund on the first one.
Yes large lcd monitors and lcd tvs have screen bleed largely due to the tech, but its piss poor for a small 4" lcd display to have screen bleed as well.
You don't see screen bleed on any other lcd phones such as htc desire hd, xperia and the iphone. Do a search on this forum and the only phone that have screen bleed problems is this phone.
This is NOT a common issue on tiny lcd screens.
People saying this is common and should just accept it is just making lame excuses up for lg.
I understand both sides of the story here
Your side: Yes I understand this is super annoying, and it's a KNOWN issue so why didn't someone make 1 Thread about it, and just comment in the thread.
Everyone else side: Okay I would understand the bleeding screen if it were lets say 2008 or so, but it's 2010 and were really having problems with the screen? Seriously? It's not like they didn't know, they merely didn't care I'm guessing.. Another thing that makes me wonder, is why if they are making (they being lg) iPhone retina screens, couldn't they bump up the display a little?
Ps: Idk, not starting anything, just explaining my point of view
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
I'm heading out right now to exchange my first one. I'll let you know how lucky I get.
Beggars1923 said:
So I exchanged my G2X yesterday and brought the new phone yesterday. Unfortunately, the store where I exchanged is a kiosk in a mall so I couldn't really test for bleeding; however, when I got home the bleeding was worse on the replacement. Has anyone spoken with T-Mobile about this? I am thinking of waiting for new shipments to be sent out and then using the warranty rather than returning the phone (the store refunded me and charged me again, which is kind of a pain when keeping track of credit card balance). Any advice? Does anyone have a phone with absolutely no backlight bleeding?
Click to expand...
Click to collapse
i got my original from the "pre-order" so i only could get one in the mail... sense it was a known issue they sent me a NEW G2x while i was still using the first one i got.... waived shipping all that.... (didnt have to send original one in before they sent another)
when i got it yesterday i noticed on bootup that its worse than my original...
they said it is a know LG issue and will be UNDER WARRANTY...
i am returning the worst one.... and will wait for the fix (if LG ever fix's it)
in that case you can use the warranty of the phone to get a "refurb" witch might be fixed if it was sent in for back light bleeding...
thats what im gonna do
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
Are there devices out there without the issue? Or does every device have it and some are worse than others?
strung said:
Yes, I mean this is simply not acceptable.
Would a problem like this be acceptable on the iPhone? No. people would go ape nuts.
If you don't make a stink about this and return the phones with the bad backlights, you are actually making the problem worse by not getting the bad units back to LG.
Click to expand...
Click to collapse
EXACTLY!
i have two phones one that i got originally and one they sent me..... both have BAD backlight bleeding but the newst (dated 4/19/11) is the worst!
CSR from Tmo said they have made it aware to LG that there is a major problem and ive herd almost 60% of the G2x users have called in about this issue..... some not as bad as others but the few ive seen and the two ive had i can tell you the only way to get it fixed is by sending the "defective" device back to tmobile to get it sent to LG for the to refurbish it!
hopefully within the next month or two all of the junk ones are fixed and i can get one with none... but for now i guess ill deal with the less visible of the two
Beggars1923 said:
Are there devices out there without the issue? Or does every device have it and some are worse than others?
Click to expand...
Click to collapse
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
I'm not going back to the store, this is going to be handled through CS. I am don't want to have to refund then repurchase the phone. Anyway, they can't tell you that you can't exchange, you have 14 days.
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
Click to expand...
Click to collapse
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
Click to expand...
Click to collapse
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
nate420 said:
well calling into customer service and talking to a "android specialist" (lol)
they know its a issue.... EVEN IF THEY SAID AT THE STORE THAT YOU CAN ONLY EXCHANGE IT ONCE.... it will be covered under the warranty.... so if it starts coming back.... get a hold of CUSTOMER LOYALTY! they will fix you up nice
(ive had over 4 vibrants sent to me and now 2 different G2x's...... they stand behind there product like a real company should!)
Click to expand...
Click to collapse
No I agree. One reason I stand behind t-mobile so much is because of their amazing customer service. That manager was the first and only time I have ever felt like they were not doing everything they could to make me happy lol.
strung said:
Probably each store trying to cover their ass and not want to be sending a lot of units back lest they look bad to corporate. Don't let them push you around like that! That's unacceptable, this is an iphone class device--nobody would accept a defect like this on an iphone.
I just tweeted to @tmobile about this and encourage others to do too.
Click to expand...
Click to collapse
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
jrharvey said:
A completely agree with you there. This would be all over the news, newspapers, internet and radio if it was an iphone. To be honest, I think this phone is even a whole class above the iphone. Only think iphone has even remotely in the same league is its display and even then id still chose this oh so slightly less quality 4" over their supperior 3.5" Im sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
Click to expand...
Click to collapse
well to recall all of the phones that where sent out is not gonna happen way WAY to much money... but if LG does fix the issue and comes out with a REVAMPED G2x ill bet all my money that the people who got the "defectives" will be able to get the new one at little to no cost (maybe just a restock fee or shipping charge)
as it was not our fault that we wanted a device and got a defective one....
kinda like the whole moto cliq thing that happened
jrharvey said:
...I'm sure LG will do something about this and fix all their NEW phones but I honestly think us early adopters are probably stuck with the problem. I doubt they will do a recall on all devices sold with the defect.
Click to expand...
Click to collapse
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
Beggars1923 said:
I doubt they will do a recall either, but you still have the right to return within 14 days or exercise your warranty.
I am calling CS to see what they suggest - i.e., should I return the device or wait for new devices to be released and exercise my warranty.
Click to expand...
Click to collapse
honestly if you got it from a store try to exchange it for a less noticeable bleeding screen (if thats your only issue)
if you got it online/phone order
call customer service and ask to speak to CUSTOMER LOYALTY
when you get to the loyalty department STRESS you dont want to go "days without a phone" and they will set a new order up for a NEW G2x not a refurb!
id do the exchange before the 14day just to try to get a "better" device
only exercise your warranty down the road... (a few months from now)
but make sure when you call you make it know that its a "issue" so they put that your unhappy in your account memos for later down the road when you do want to use the warranty!
jrharvey said:
Take a look at my first phone here http://forum.xda-developers.com/showthread.php?t=1050691
It was really bad. I went back the the t-mobile store and they let me replace it although they said this was the LAST time they would allow it and if I got a dud or one that was worse I just had to live with it. I took the chance and asked for a replacement and WOW I got lucky. I have hardly any screen bleeding at all. I mean its not perfect like the samsung vibrant or iphone because it is so slightly lighter on the very top of the screen however its not noticable at all anymore unless the screen is pitch black and there are no lights on at all in the room. I mean it has to be straight pitch black to see any bleeding (if you even want to call it bleeding). So basically YES, I exchanged it and got a good one. I was worried I would just get another dud but Im glad I took the time to do it.
I will say the manager at the store was a little weird. She said there hasnt been a single complaint about this and I was worried over nothing. However another guy that worked at the store said there have been over 20 complaints just to that store since friday. Weird how they are changing the storry up. Kinda shady.
Click to expand...
Click to collapse
A store can't tell you that you can't return something anymore if your still within the time given by that company. If that store gives you any more problems then just go to a different one. I exchanged my G2X's at 2 different stores with no problems. I would have told that manager to go **** herself. It's not her phone and she doesn't have to live with it.
On the T-Mobile community site someone is reporting that they were denied an exchange because the "floor model" had bleeding issues and thus they all must have bleeding issues:
I can't post the link because I'm a noob.
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
xShadoWxDrifTx said:
Wow, so far both of the reps i've called have no idea what the screen bleeding issue is, when i try to explain to them they just don't understand
So trying my luck again later today..
Click to expand...
Click to collapse
are you talking to a regular rep?
if so ask to be sent to ANDROID TROUBLESHOOTING!
a customer service rep will not know any issues or problems with devices only the "android specialists" will!
This is some bull****. I had to convince the store rep today to let me exchange my first bad one. Now this new G2x is much much worse. I think the only option right now is to return the phone and wait a month or more for LG and T-Mobile to get their **** straight. I don't care what anyone at the store or here says about bleeding and to just "deal with it it's not that bad." I will keep exchanging until I get one that has no problems. They rushed this phone, not me. I would have been fine waiting another month for the G2x to release if it meant we all wouldn't have these stupid bleeding issues.
Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!
Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.
Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone
I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):
Mine has a bit of play in the cover but that's just how it is so doesn't bother me.
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!
It just your luck...
What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device
Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Click to expand...
Click to collapse
Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults
I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G
Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Click to expand...
Click to collapse
Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality
Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Click to expand...
Click to collapse
Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
Click to expand...
Click to collapse
Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh
Ok so today the worst possible thing happened.
i've owned my Sensation since my HD2 (3rd one) finally had a permanent touchscreen failure in August.
Today while on a call the phone started making a hissing noise, then a pop followed by the usual electrical fire smell. It's now dead.
I'm still under warranty which is good, I'm sure I'll get a refurb through T-Mobile which is bad.
I've seen all the normal issues like dust under the screen, creaking frames, non-responsive LCDs but has anyone had this issue before?
I've seen this before on old phones, something internally shorts and it pops a chip which is for sure a manufacturer defect (I only use OEM accessories and it was not charging when it happened).
I'm disappointed and my feelings are hurt. The last 4 HTC phones I've owned all had differing failures but failures none the less.
<poop sandwhich> :-(
You must be very unlucky. I had 1 HD2 and IT still works great with MIUI inside.
Sent from my Sensation using XDA App
Tachion81 said:
You must be very unlucky. I had 1 HD2 and IT still works great with MIUI inside.
Sent from my Sensation using XDA App
Click to expand...
Click to collapse
LOL yeah, no, i dont believe in luck or things of that nature.
If youve seen the forums then you know you are the exception not the rule.
We trained and staffed service centers for bth old cingular and current sprint. Fact is from my own eyewitness at the carrier level HTC has one of the highest failure rates in general.
Check this out (shout out to how dysfunctional HTC repair is). Note all units were within the original 1yr warranty timeframe.
1. First HD2 , failed digitizer
HTC repairs but wont return until i pay $78 for non-existent physical issues when sent in.
After escalation to US AG and BBB for warranty extortion HTC repaired all issues free of charge
HD2 retruned repaired but now with boot problem, boots only %30 then boot loops.
Sold that unit.
2. Second HD2, failed digitizer
This time went straight through newly found HTC legal contact who escalated my issues.
HTC repairs and sends back again a malfunctioning unit.
Digitizer works for 1 day and then stops responding.
Frustrated beyond belief, sold that one.
3. Bought a brand new in the box HD2 from some random leftover tmous stock.
Worked great for 3 months then developed bad nand memory.
At this point knowing the run around ill get i dont even bother with HTC service.
Upgraded to sensation.
Sent from my Xoom using Tapatalk
So, this is not a cry for help, bu a rant... Fair enough.
On a positive side, it's nice to see a phone to die in a unique way Good luck with your next choice.
Did you take out the battery and inspect for damage or burn marks?
Overall it defiantly sounds like a lemon. There bound to be a few, especially considering that you had all the possibles hardware issues discussed here on the forum.
My only issue so far is the touch screen grounding.
tinky1 said:
So, this is not a cry for help, bu a rant... Fair enough.
On a positive side, it's nice to see a phone to die in a unique way Good luck with your next choice.
Click to expand...
Click to collapse
Correct, not a cry for help, although I thought that was fairly evident. I already know the phone isn't fixable from seeing issues like this previously.
More of a 1/2 rant in relation to my HD2s, 1/2 Query if others had seen the issue before on sensation?
In the old days we notoriously saw this with certain Nokia models where a chip or circuit literally burns inside the phone.
First thing I did was tear the phone open and remove the battery, battery looks fine, phone itself looks brand new still. clearly I can't tear the phone down fully to inspect as it would void any chance of replacement under warranty.
Again it was in use, not-charging. The syptoms were:
1. Hissing noise coming from inside the phone, not through earpiece
2. Loud Pop/ Display got real bright during
3. Electrical fire smell eminating from the internals of the phone.
4. Phone is dead.
datafoo said:
Correct, not a cry for help, although I thought that was fairly evident. I already know the phone isn't fixable from seeing issues like this previously.
More of a 1/2 rant in relation to my HD2s, 1/2 Query if others had seen the issue before on sensation?
In the old days we notoriously saw this with certain Nokia models where a chip or circuit literally burns inside the phone.
First thing I did was tear the phone open and remove the battery, battery looks fine, phone itself looks brand new still. clearly I can't tear the phone down fully to inspect as it would void any chance of replacement under warranty.
Again it was in use, not-charging. The syptoms were:
1. Hissing noise coming from inside the phone, not through earpiece
2. Loud Pop/ Display got real bright during
3. Electrical fire smell eminating from the internals of the phone.
4. Phone is dead.
Click to expand...
Click to collapse
Most likely heatsink like thingy came of when bumped, or just faulty component had it. New mobo it is.
I had mobo replaced on Desire, notorious reboot problem, been fine since.
As I said, good luck with next model, or if you have to stick with sensation, good luck with the next one.
Most likely some
tinky1 said:
Most likely heatsink like thingy came of when bumped, or just faulty component had it. New mobo it is.
I had mobo replaced on Desire, notorious reboot problem, been fine since.
As I said, good luck with next model, or if you have to stick with sensation, good luck with the next one.
Most likely some
Click to expand...
Click to collapse
Thanks man
Ok so after the usual TMoUS "warranty exchange is not on your acct" my original rep was able to verify theyhad the wrong SOC in my BAN and then resolved it so now ive got a new-to-me refurb on the way. After 2 6700s, 1 ppc6800, 3 HD2s I am game for another sensation.
In a perfect world I'd prefer a new batch production model, but a refurb is still ok.
Some people argue that a refurb is better because all potential issues have been dealt with but in reality the latest production batch is always preferred since refurbs can easily suffer memory block failures sooner than new units. A proper warranty engineering system allows for production process to change to resolve failure issues so that current production doesnt suffer from previous production defects. But since ive no way to guarantee the most current production batch a thoroughly tested refurb is ok.
The real key difference is HTC will repair the same unit you submit which means you could still be harboring latent unseen defects. TMoUS is an advance exchange so I for sure get a new-to-me unit.
When i handled these programs we actually did a seed stock program so we could repair handsets on the spot and swap handsets for clients in the same manner, on the spot no wait.
And yes, ALL carrier exchange programs utilize refurbished products from independant companies, they are not refurb'd by HTC.
SIDE NOTE: *As i eluded to ive many years working for carriers. Frankly these TMoUS reps at our local core store are truly top notch. Ive had several situations outside the norm and each time they have gone above and beyond.
We had a brief moment of fun when he thought he could get the sensation to power up by plugging it in. I used the moment to yell "hit the ground, she's gonna explode!" which had everyone looking around like WTF!
I LOL'd.
New sensation arrives tomorrow.
Sent from my Xoom using Tapatalk
I thought bomb lulz don't go well in US... Lol. They certainly don't in UK.
Sent from my HTC Sensation Z710e using XDA App
tinky1 said:
I thought bomb lulz don't go well in US... Lol. They certainly don't in UK.
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
In hindisght it was a risk.
They dont like bomb ir counterfit currency jokes here. Years ago in retail i had a US Secret Service Agent publicly scold me for making a joke about "How would you like to pay, if cash freshly printed, wet preferrably".
You know how it is, it's all for the lulz.
Sent from my Xoom using Tapatalk
I'm on sensation number 3. Both the others (one Taiwanese, one chinese) fried the mobo's
Not good.
woah
animaleyes76 said:
I'm on sensation number 3. Both the others (one Taiwanese, one chinese) fried the mobo's
Not good.
Click to expand...
Click to collapse
This sounds silly but seriously?
Can you describe the experience?
Did they "pop" like mine or different?
UPDATE:
They shipped it "Overnight" but it took 2 days.
Arrived DOA, won't even power on under any conditions.
Back to the store I go.
datafoo said:
UPDATE:
They shipped it "Overnight" but it took 2 days.
Arrived DOA, won't even power on under any conditions.
Back to the store I go.
Click to expand...
Click to collapse
I think you should really re-think the "luck" thing...the chance of someone getting all those defective phones is probably statistically very low.
On other note...people who have problems with their phones will post their problems on the forum. While people with no problem with their phones will be less likely to post that they have no problem with their phones...so the forum is really a biased measuring metric.
Anyway, I am running InsertCoin 3.4.3 with Bricked 1.6b1...smooth as my baby girl's butt.
ausaras said:
I think you should really re-think the "luck" thing...the chance of someone getting all those defective phones is probably statistically very low.
On other note...people who have problems with their phones will post their problems on the forum. While people with no problem with their phones will be less likely to post that they have no problem with their phones...so the forum is really a biased measuring metric.
Anyway, I am running InsertCoin 3.4.3 with Bricked 1.6b1...smooth as my baby girl's butt.
Click to expand...
Click to collapse
LOL maybe ill consider luck.....naw.
I tell from my own firsthand experience in the service centers that this entirely normal.
The refurb handset they sent me was really bad condition cosmetically. That is a great surface indicator of potential problems and sure enough the unit is DOA.
Normally i run NRGZ sense 3.5 without issue. Roms are fine, this is a hardware issue.
And yeah we only really hear when there are issues, you are for sure correct about that LOL.
OK really need to say nice things about my local reps.
The store manager felt horrible for what had happened and was able to swap me for a brand new in the box unit. I pointed out that I paid full price $549 for the phone 90 days ago and he felt the same way.
Truth is, each time I've dealt with these people they have been so very helpful overall and this time went above and beyond because I know it's frowned upon to do what he did, but he put customer service first. That means everything to me.
Thank you TMoUS.