I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
Click to expand...
Click to collapse
I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)
Related
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
Click to expand...
Click to collapse
If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
First post, I have searched but didn't find anything on this in the forum. So I received my Fuze yesterday via mail from AT&T and I have been playing with it and it is a great device. I have noticed that on my Fuze the hard buttons on the bottom seem to move around on the right hand side as if they were loosely connected. I have made a youtube video to show this movement and I am wondering if this is normal for the Fuze/Touch Pro or if mine may be defective. Thanks for any help in advance and I will certainly be using this forum for lots, good community you have here.
http://www.youtube.com/watch?v=7-0JOiBEiWY
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Mine also does it. Never payed attention until you pointed it out. Not too worried about it though.
I'm also not too worried about it myself but just wondering if that is something standard with the device or if only some of them do it? Thanks for the response.
This is certainly faulty. My TP keys move a little bit, but not that much. I am sure yours is buggy. But... I think it is not getting worse because the movement is limited by the frame
My TyTNII/TIlt did the same thing and HTC said this was normal. I just hope they don't decide to make a car, the wheels would fall off any they would tell you it was normal.
I did end up sending a message to HTC to see what they had to say. I'll inform if i get a response.
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
kgbeezr1 said:
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
Click to expand...
Click to collapse
Same here.. made the worced noise. Really disconcerting, eventually it seems to have filed it's self to the exact fit
Not loose
ECdOc said:
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
Click to expand...
Click to collapse
My HTC Fuze (AT&T) does not have loose key on the bottom.
my Fuze is rock solid. It is a perfect fit, sturdy, and held in place.
Looks like your touchpad has a broken screw hole or missing a screw entirely. I definatly wouldn't be satisified with that.
I have checked 2 and both had the loose button panel
HTC responded with:
Thank you for sending your email inquiry about your device.
I understand you have an HTC Fuze with AT&T service and your device may have loose buttons on the right side. I know that this situation can be frustrating when your device buttons do not perform the way you expect. If you suspect the buttons are loose, you should contact AT&T about this issue. They maybe able to exchange or replace the device for you.
Robert, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
Click to expand...
Click to collapse
So I went to the AT&T Store to talk to one of them and to check the phone there and that display phone had the loose buttons. I am going to try to check the rest of the stores. I am going to hang onto mine as it really isnt an issue and I still have the warranty if something goes wrong. Still I would like to get this poll filled out as it is now an interesting thing to me.
I bought mine on 1/27 and it is loose on the right side too
I went through three Fuzes for various different problems. The one I have now has an uneven lower button area...the left side facing up is higher than the right which causes a sharp corner. I was just happy it wasnt worse. If you compare the build quality to the sprint's touch pro there is no comparison, the sprint version is solid, every one I've handled has felt well built and had no problems like this.
Mine does exactly the same, had it for a week, but only noticed it yesterday. Probably not quite as bad as the video tho....
My Kaiser also does it but i'm not worried out that as the button pad is 'encapsulated' by the cover and doesn't any where near like the TP. The other thing I'm not too keen on is the hard qwerty keyboard doesn't feel as robust as my kaiser one either.
This is must disconcerting as I look after my phones really well.....
geirgear said:
My HTC Fuze (AT&T) does not have loose key on the bottom.
Click to expand...
Click to collapse
+1
Other issues though.
Yep, mine has just started to do this
not as severe as yours
my doesn't
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
gnnash said:
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
Click to expand...
Click to collapse
Yes, others have complained about the screen lifting. If you are within the 30 day return policy, you can try to exchange it. I don't think it'll completely come off over a long period of time.
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
mj0528 said:
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
Click to expand...
Click to collapse
If you bought the phone from at&t, they can do a warranty exchange or like you said, call HTC and see what they can do. If you rooted your phone, you need to bring it back to factory original state prior to returning it to either HTC or at&t.
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
mj0528 said:
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
Click to expand...
Click to collapse
LOL. HTC will do a warranty exchange. Not sure if rat shack will care.
If I do bring it in for a warranty exchange, will the next one just do the same thing? Is this common to all Inspires, or are most alright?
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Mine is also doing it
Sometimes it gets really bad and so annoying knowing that later through normal use eventually the glass will come off and or get all kinds of dust/lint under the glass.
I got mine @ Costco on launch day and they mentioned 90 days to replace if defective and after 90 days that I would have to deal with HTC for warranty? Is this true has anyone else dealt with Costcos wireless, will they replace it?
Funny thing is on launch day my brand new Inspire had white specks of lint under the glass and within the week I got it replaced and they agreed its defective.
So this could be an uprising defect.
sent from my Inspire™ 4G via XDA App
I bought mine directly from AT&T, and am still in my buyer's remorse period. So my biggest decision is whether to get another Inspire 4G or to switch to another phone. I love this phone, but don't want to get another if it is going to have the same problem. However, I don't know what other phone I would get in its place.
My corner by the search button is now visibly elevated. Either I just now noticed this, or it is rapidly getting worse. At this rate, I feel the glass would be off completely by next month.
kirk123 said:
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Click to expand...
Click to collapse
There is no lifting or moving on mine, though I can get a tiny bit of distortion if I hold down the search key firmly, however, you really have to press hard to get that, in normal use it is fine.
Edit-I guess some of this is like the patient who tells his doctor "it hurts when I move my arm this weird way", to which the doctor responds "Don't move it that way"
Damn... Mine is doing the same thing. This is bothersome...
It's not noticeable for me, unless I concentrate on it while I'm pressing on it. Also, if I hit the search button like others here, it discolors the screen.
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
It's a "feature"
Mine does it, but it doesn't effect the phone. It's in a case so I don't even notice it now.
gnnash said:
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
Click to expand...
Click to collapse
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
mudknot2005 said:
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
Click to expand...
Click to collapse
Hence the quotes around "upgrade"
Anyway, I agree that every phone has its quirks, and that's fine. For me, the relatively short battery life of the Inspire is a quirk. But a lifting screen isn't a quirk, but a straight-up defect. A defect should never be considered "normal", even if it happens to all phones of a certain model.
I'm going to go and exchange the phone this afternoon. If the display model at the store is okay, with no lifted screen, I will go with the Inspire again. If the display model is lifted as well, I may go with the Atrix. Hopefully the bootloader protection will be broken someday, and development will flourish.
It really is a bummer for me though, as I really do love my inspire.
By the way, just got off the phone with HTC to see if this was a known issue that was being fixed in manufacturing. Apparently, my representative had never heard of the problem. Must be so slight that most people aren't noticing the problem.
Anyway, It sounds like it isn't being actively worked on to fix the issue.
If i push the glass in the corner of the search key, i can feel the glass mive and it creeks too.
Sent from my Desire HD using XDA App
My right lower corner bleeds out a little if I push on it real hard and so does the left side but screen is not elevated at all. it's as flat as it can be. There is no dust trapped. This phone is like 1 month old. I also went to the at&t store and checked out to the display model and all are the same but none had the screen elevated.
This may be an individual issue. But I also tried to push the atrix and captivate on the right lower corner and they dont bleed.
Sent from my Inspire 4G using XDA Premium App
Talk about a pita, I have been transferred to everyone under the sun at htc and at&t with no one telling me anything but send it in. I don't know about you, but I can't live without my phone for that long due to work.
Should've bought it at Best Buy. Geek squad protection plan is expensive but very well worth it for oh crap moments or times like these.
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.