Loose hard buttons? - Touch Pro, Fuze General

First post, I have searched but didn't find anything on this in the forum. So I received my Fuze yesterday via mail from AT&T and I have been playing with it and it is a great device. I have noticed that on my Fuze the hard buttons on the bottom seem to move around on the right hand side as if they were loosely connected. I have made a youtube video to show this movement and I am wondering if this is normal for the Fuze/Touch Pro or if mine may be defective. Thanks for any help in advance and I will certainly be using this forum for lots, good community you have here.
http://www.youtube.com/watch?v=7-0JOiBEiWY

16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.

Mine also does it. Never payed attention until you pointed it out. Not too worried about it though.

I'm also not too worried about it myself but just wondering if that is something standard with the device or if only some of them do it? Thanks for the response.

This is certainly faulty. My TP keys move a little bit, but not that much. I am sure yours is buggy. But... I think it is not getting worse because the movement is limited by the frame

My TyTNII/TIlt did the same thing and HTC said this was normal. I just hope they don't decide to make a car, the wheels would fall off any they would tell you it was normal.

I did end up sending a message to HTC to see what they had to say. I'll inform if i get a response.

I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.

kgbeezr1 said:
I've had 4 units, all of them did it but one, and that one had a pad piece that was such a tight fit that it rubbed on the bottom of the screen when you pressed the home or back button. They all seem to be slightly different sizes.
When you buy HTC, don't examine too closely or you'll always be disappointed.
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Click to collapse
Same here.. made the worced noise. Really disconcerting, eventually it seems to have filed it's self to the exact fit

Not loose
ECdOc said:
16 views and noone can verify if their Fuze also has loose keys on the bottom? I thought this one would surely get a quick response since it is so simple.
I just want to know if I should not worry about it or if I should consider sending it back before I start to get into flashing ROMs and whatnot. It very well could be that this is just the way it was designed but I have no idea.
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Click to collapse
My HTC Fuze (AT&T) does not have loose key on the bottom.

my Fuze is rock solid. It is a perfect fit, sturdy, and held in place.
Looks like your touchpad has a broken screw hole or missing a screw entirely. I definatly wouldn't be satisified with that.

I have checked 2 and both had the loose button panel

HTC responded with:
Thank you for sending your email inquiry about your device.
I understand you have an HTC Fuze with AT&T service and your device may have loose buttons on the right side. I know that this situation can be frustrating when your device buttons do not perform the way you expect. If you suspect the buttons are loose, you should contact AT&T about this issue. They maybe able to exchange or replace the device for you.
Robert, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
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So I went to the AT&T Store to talk to one of them and to check the phone there and that display phone had the loose buttons. I am going to try to check the rest of the stores. I am going to hang onto mine as it really isnt an issue and I still have the warranty if something goes wrong. Still I would like to get this poll filled out as it is now an interesting thing to me.

I bought mine on 1/27 and it is loose on the right side too

I went through three Fuzes for various different problems. The one I have now has an uneven lower button area...the left side facing up is higher than the right which causes a sharp corner. I was just happy it wasnt worse. If you compare the build quality to the sprint's touch pro there is no comparison, the sprint version is solid, every one I've handled has felt well built and had no problems like this.

Mine does exactly the same, had it for a week, but only noticed it yesterday. Probably not quite as bad as the video tho....
My Kaiser also does it but i'm not worried out that as the button pad is 'encapsulated' by the cover and doesn't any where near like the TP. The other thing I'm not too keen on is the hard qwerty keyboard doesn't feel as robust as my kaiser one either.
This is must disconcerting as I look after my phones really well.....

geirgear said:
My HTC Fuze (AT&T) does not have loose key on the bottom.
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Click to collapse
+1
Other issues though.

Yep, mine has just started to do this

not as severe as yours

my doesn't

Related

How firm is your slide mechanism?

As per the title.
How firm are your slide mechanism? When holding the device in your right hand (fingertips along left edge of device), does the device give a little as you change your grip/pressure (for example, as if you're manipulating the volume keys?).
EDIT:
As an aside, those buttons would have been better off on the "base" (keyboard section edge) of the device rather than on the screen section, that way when pressing them they wouldnt have caused this slight give in the slide mechanism!! Jesus, HTC need to employ some of us from here!!
A 100 views and no comments? Someone surely must have something to say about thi...
I would guess that many people are looking forward/waiting for this phone and want to read other people's thoughts but not enough people have one yet! You lucky soul!
SoundWave2003 said:
I would guess that many people are looking forward/waiting for this phone and want to read other people's thoughts but not enough people have one yet! You lucky soul!
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Click to collapse
Good point, but a few guys do. Black with his AT&T one, few others etc. Just looking for some opinions. Personally, I think the spring could be a little more resistive.
I got mine today finally from Clove, lucky enough was in the first shipment have been setting it up for the last couple of hours and the keyboard is fine.
Slight Keyboard give
I would agree with you to a point, Syphon Filter.
When looking at the screen, it seems that the palm of my hand is catching the bottom right edge of the keyboard in its closed position and 'twisting' it a little when the volume is adjusted.
However, I've found that the volume buttons are in the right place when using them incall.
(The actual sliding mechanisim feels pretty solid to me.)
There's a little give, not so much a shift but more of a flex, definitely feels good for a sideways slider.
thebiscuitboy said:
I got mine today finally from Clove, lucky enough was in the first shipment have been setting it up for the last couple of hours and the keyboard is fine.
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Are you in the USA hebiscuitboy? If so what did clove charge for shipping to the U.S and how did you workout the exchange when you paid for it?
Thanks..
CalifornIyay said:
Are you in the USA hebiscuitboy? If so what did clove charge for shipping to the U.S and how did you workout the exchange when you paid for it?
Thanks..
Click to expand...
Click to collapse
I guess it's 28 pounds delivery with DHL and 20 the old fashion way. At least when ordered from here in Finland. Didn't dare to accept the order yet.
Virtually no give in mine at all, feels solid.
Mine is solid and has been "thoroughly" used and handed around for wow factor for the past few days. It is well built and better, if I remember correctly, than the O2 XDA IIs (Blue Angel) for it's keyboard sturdiness mechanism.
CalifornIyay said:
Are you in the USA hebiscuitboy? If so what did clove charge for shipping to the U.S and how did you workout the exchange when you paid for it?
Thanks..
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Click to collapse
Hi I'm based in the UK sorry
Appears firm to me, there's a little scraping noise as the keyboard is opened but not on close. Haven't been able to pin down where it's coming from yet.
mike_m said:
Appears firm to me, there's a little scraping noise as the keyboard is opened but not on close. Haven't been able to pin down where it's coming from yet.
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Click to collapse
I there's a little slidey thing that covers the ribbon cable. As you open/close that it moves. That's what is causing the noise your just described.
Fine. Another slight improvement from HTC's latest slider, in my opinion...
Totally agree with the comment about the volume buttons, too. Bit daft putting them somewhere where the act of pressing them means you're also opening up the keyboard...
sub69 said:
Fine. Another slight improvement from HTC's latest slider, in my opinion...
Totally agree with the comment about the volume buttons, too. Bit daft putting them somewhere where the act of pressing them means you're also opening up the keyboard...
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Click to collapse
Yeah they should have just moved then onto the bottom half of the slide!
So when you press your volume buttons (just enough to make them "press") does your slide move at all?
Mine does a tiny bit. if the spring was a little stiffer it would be spot on.
What about the power button when trying to remove the back?
I keep turning it back on when I want it to be switched off and remove the battery! Just something I will have to get used to no doubt!
After receiving my Fuze/Rap today, I also noticed a 1/32 inch twist when opening the phone. My only only other HTC slide experience is the 8125 which after 4 years has a more tight opening action.
I have to have faith in the Raph after all the faithful years with my other slide out.
US- Virginia Beach
it sounds like something comes loose when i slide my fuze open. then there is something that rattles around in it. i tried to return it but all the fuzes they had at the store made the same sound. unique?
Mine is a little loose as well - I wondered if anyone else had the same issue. I can (with very little effort) make the screen move about 2-3mm away from the keyboard. It does feel a lot more loose than the 8525 did to me.. I'm not sure how that will play out over the lifetime of the phone, but I can expect it to only get worse (hopefully not!)
Love the phone though in general.

Keyboard movement?

Hello all,
I have one short question: with my keyboard closed, I have a little movement in the corners when i push it around. Is that normal or not?
Thank you.
Apparently so...
Iv not got the phone yet but theres been allot of talk about it.
I have it too, so I suppose it's 'normal'.
robal said:
I have it too, so I suppose it's 'normal'.
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It's not "normal" to say this, but I'm glad that there is nothing wrong only with my device. I was alredy thinking about sending it back for service...
Its a slider mechanism - if it didnt have any play then some would break!! Manufacturing tolerences etc need to be taken into account. A samll amount of play is fine.
paulyluca said:
Hello all,
I have one short question: with my keyboard closed, I have a little movement in the corners when i push it around. Is that normal or not?
Thank you.
Click to expand...
Click to collapse
I've discussed this already with the HTC service and they told me to send the unit to them. They will change sliding mechanism. My phone is currently in the service with this "feature" :-(
I hope they will fix it. Such a good phone, but this really looks like manufacturing problem.
anyone knows if they are going to release a "fixed" version?
How much is a little movement, my TP moves around but not to the point I would say it's an issue
thebiscuitboy said:
How much is a little movement, my TP moves around but not to the point I would say it's an issue
Click to expand...
Click to collapse
1-3 millimeters, depends on the pressure.
When you press the volume button on the left side, it rolls about 1-2mm. When you press it more, it is about 3 mm. I guess this is too much.
Official statement is that some kind of allowance is normal and ok, but there is no strict direction from HTC - public statement.
Well if they consider this to be normal, I think there won't be any "fixed" version available, but as you know, all manufacturers make improvements during the time. So maybe ...
Okay thanks
Like I say it's currently not an issue, but will keep an eye on it
I realize this is an old thread, but I wanted to resurface the issue. I've had a new Fuze for the past few months, that had very little 'play' when pressing buttons.
I recently did a warranty exchange and the refurb wobbled considerably more than the original phone. A little bit of wobbling is expected, but it was downright unbearable to use, and I have since asked for a replacement.
Much like a poster in this thread, I would do something as simple as hit the volume up button and the rest of the phone would move around significantly. This is not normal, in my opinion!

I held the Fuze today!!!! share your Fuze story

so today was a good day. for one i was blessed to wake up this morning and to top it of i held a ATT FUZE in my hand. it was the best 10 plus minutes in my life while i was wearing clothes lol. yes people i was at the store today in Milford, CT. the sales associate there had a test model. and i must say it is everything you would have guessed it would be. first off both the stores i went to in the Milford, CT area said the phone will be available the first week in november. so the oct. 23 date is a farse. the guy at the store named weel call "joe the plumber" (cause he is so famous these days) said he had his training on this past tuesday. and most likely the phone will be in his words. "the same price as the tilt when it came out or price competativaly with the iphone. with the rebate if u get the data upgrade." im probally not going to say any thing about the phone you dont know but it reafems the fact that it is real and is as good as advertized. and in the Milford store i was told i was the only person to ask about the phone so i should be the only one with it for a while. im the 1st person in the list for the saleperson. i cant wait for that call in november.
the phone= it self has the diamond back like the unlocked version. i dont know i asked why cause sprints diamond has a soft touch back and he said "the test group didnt like that feture." but i said if ur typing on the table the phone will wiggle cause of the uneven back. i think att was lazy and told htc to change the keyboard and ship the phone out. lol. and the phone is so light. the tilt is a brick compared to this phone. i currently hava lg cu500 and it is bout .25" taller and not much thicker. and that is good cause you get a ful keybaord.
the keyboard= lost the upper top row of just numbers. but it has a lot of quick bottons for text and internet and such. also has a phone style number pad on the keyboard. the keys felt nice and the sliding was smooth. and the screen responded nice. though the accelerometer was not as resposive as he iphone when you moved the phone when viewing webpages. but the zoom was sick.
the camera= i didnt really take pics but the pics he toke and had on the phone was clear. he also showed me the card reader program. with this program you take a pic of a bussines card and it scans the info and make a new ocntact on your phone. it toke like 15 sec for it to scan i thought it froze but it was understandable and still amazinfg when all the info was pust in the correct name, address, etc. sections on the screen. the touch flo with pics are amazing and the screen is so nice. the phone had a led flash if i remember correct. i was so distracted by the pretty screen and touch flo i didnt take time to look much at the buttons and such on the phnone. but i temember a white/yellow thing below the camera lense.
what the phone comes with. the phone i looked at was a test phone so jow said all he got in his black unmarked box was cd, phone, usb, and charger. i know when i went to the sprint store in Hamden, CT where i live and looked at the diamond it came with that and a holtster, air buds, screen protector. i hope att add these things cause for the price i kinda expect it, and htc makes them for the unlocked phone so it should happen.
touch flo was sick. it works as adverticed. they obviously added a att store tab. the pics scrooled nice, and the music player was cool. the contact was scroolable too. i mean everything that you already know is there.
so in closing. the 1st week in november is the date to look for. not this oct 23 but im ok with being proved wrong lol. please excuse and grammer errors. the price should be $300- $400 with the rebate. its not the iphone so they are not going to make there money of volume. and if i remember correct it is a dark red color. i hope this was helpfull to someone cause i was excited when i saw it. though i played it cool. lol Thanks
BobMarley2k9
That's a loooong story... Here's mine:
Bought one on eBay, had it for 3 weeks, sold for $100 more than I paid, it was fun. The end.
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
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Click to collapse
Jeez, don't get your panties in a bunch, loosen up a bit. I didn't mean to hurt your feelings.
BobMarley2k9 said:
yes i have heard your story many times. i have been reading his site for a whole now. i was simply trying to give a full experience for those that care to read it. im sorry your attention span is limited. ill make my post shorter next time.
BobMarley2k9
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Click to collapse
I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
salimai said:
I don't know if he was trying to be pejorative with his reply, but I enjoyed your long post and its little details.
I'm a bit disappointed with the ATT version of this phone from all accounts. There are really two big things for me. First, the top row of keys would be far more useful had it been left alone as numbers in my opinion. I'm sure I'll get used to it if I end up buying the Fuze, but it's still a disappointment.
The second issue is really just an annoyance, which may end up being completely null in the end. It's the Diamond back, and how prone to wobbling it seems it will be. However, without a tilting screen it is unlikely I would ever really be typing on it while on flat surface anyway (in fact, I normally pick up my Tilt to type even with the tilting screen). And ever since discovering Pocket Controller Pro I'm even less likely to even touch my phone while it's on my desk. So maybe the positives of the aesthetic Diamond back actually outweigh the probably minor negatives of its functionality.
Click to expand...
Click to collapse
It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
Which store in Milford? I used to live there but i'm in college in NYC now. At the Post mall or next to the Starbucks and stuff?
yes the one in the mall. the one by starbuks had a guy that was going for the training but as far as i know there was no test phone at that store. which is weird cause that is the bigger store.
and also i did test typing with the diamond back and it in fact did wobble when typing on a flat surface. though ur right u probably would just hold it rather than type on a flat surface.
BobMarley2k9
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
theomni said:
Can you guys please tell me:
Did the phone make that shutter noise when you took a picture?
I find that noise annoying when using a camera.
thanks!
Click to expand...
Click to collapse
Even if it does, you can remove it.
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
theomni said:
With 3rd party software or with a feature that is built-in?
There are countries passing out laws that a camera on a phone must make that noise so people in the area know a photo is being taken. I was just wondering if AT&T Fuze was on that list.
Click to expand...
Click to collapse
if the phone is on silent it wont or im sure you can do a tweak or registry change anyway
all right, thanks!
A friend of mine got the nokia n82 with a 5 MP camera. The problem that he finds with it is that the camera makes that noise through the speaker when he takes a picture with it. Even when his phone is on silent or when his headphones are plugged in. I don't think he's found a tweak for it yet.
I was just wondering if it was the same with the Fuze. If anyone who has it can confirm it, it will be greatly appreciated.
when "Joe" toke the picture for the business card it did make a flash sound. though i dont know if the feature can be turned off. but like posted before im sure someone here will be able to fix that no prob.
and on a side note has anyone got any new on the android OS working on the fuze.
BobMarley2k9
BobMarley2k9 said:
and if i remember correct it is a dark red color.
BobMarley2k9
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Click to collapse
Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
Damn, just googled Milford, CT, and it would be an hours drive... Guess I'll have to wait until release to play with the Fuze
P.S. To the guy with the camera questions, every HTC phone that I know of has had the option to turn off the camera sound...
Coola said:
Woah... I was unaware of this. The ATT Fuze is dark red in color? As in, not black but dark red or is that optional?
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Click to collapse
That's the same question I was about to ask. When you say dark red, do you mean as in the Blackjack II?
yes i do mean a dark red like the black jack II. it was ruby, dark burgundy color. i maybe mistaken cause i was blinded by the sole fact that i has the phone in my hand. lol
ill probably go look at i again this weekend or today. but i dont want to seem like that weird customer that comes in and never buys anything. i work sales and i hate that BS. lol
Black93300ZX said:
It's odd, my Fuze actually sat on a table and stayed in one position, didn't lean either way, just sat there with the way the back was. I had no problems with it. Also, I'm surprised to see you didn't like the symbols on top, most people I've spoken with (myself included) like the functionality of the symbols. Oh well, to each their own.
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Click to collapse
Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
salimai said:
Well there are two reasons I would prefer the numbers. First of all, it's more like an actual computer keyboard. That would make it more comfortable and normal feeling - at least in theory. Second - and more importantly - I type numbers more often than I type symbols. Having the convenience of not needing to press the function key would be very nice.
I suppose it could go either way though. I'm definitely going to try out the keyboard before I buy, and I'll likely try out the Sprint version (or unlocked HTC version, if I can get my hands on one for a few minutes without purchasing it) also just to make sure. With a fifth row, I'm sure it's an improvement over the four rows on my Tilt no matter which configuration though, so it's not even close to a deal breaker. Just a little disappointment.
Out of curiosity, why would you prefer symbols? I really can't think of a reason why they would be better than numbers, so I'm wanting to know from someone who has that opinion.
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Click to collapse
i think most people don't mind the number PAD because you can press Fn twice to do a number lock. And since the numbers are grouped together, theoretically it's easier to type series of numbers...ie. phone number
i didn't like the fact that 5th row # was removed (they added that 5th row for THAT REASON!), but then I can see other people's point as well...oh well, i've come to accept that fact, as long as Fuze doesn't make us wait any longer

Fuze Hinge Flex - Video to Compare

So I just wanted to compare with others on here to see if the small hinge flex that I have is normal.
I tool a quick video so we can discuss differences.
http://www.youtube.com/watch?v=gfiRhNkkZiE
Just to clarify...I'm looking for any responses as to whether or not this is normal or more than you currently have.
I never would have noticed it otherwise, but my Fuze has exactly the same amount of movement yours does in the video. Looking at how the slider works it makes sense that it can tilt a little on that edge. I'm pretty sure it's normal.
Thanks for the confirmation. I just wanted to be sure of everything within the first 30 days since it's expensive
Just picked mine up on Friday and it has the same amount of flex. Suppose it's normal or within the normal limits.
Exact same as mine.
Yep same as mine here. Mine is slightly messed up though. Mine slides back too much and the top section does not properly align with the bottom section. A little annoyance but not enough to take it back, especially after all I've done to it.
Same flex
Yep, my fuze has the same flex, and I've been obsessively careful with it since I got it 5 days ago.
I dont have that play wit mine. i'm sure if i stick something like a knife under the screen it will but as far as with my hand, Na
ayoo456 said:
I dont have that play wit mine. i'm sure if i stick something like a knife under the screen it will but as far as with my hand, Na
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Click to collapse
Hmm, that's odd. It's almost impossible to have 0 play in a slider type device since the surface area where the slider attaches is so small. Even my tilt has 1-2mm of it. Oh well, good for you
my sprint pro has about the same, maybe slightly less, but there is some play.
Also see:
Touch Pro wobbly keyboard issue
Rather than get into a long story...I'll just say I ended up getting a new Fuze and it does not have the flex I displayed in the original video.
Guess it's hit or miss.
ya i have the same wobble in my fuze.. seems shady since my tilt seems much more solid.. i may go exchange it as well
UPDATE: i went to the at&t store and compared my fuze to the display model and another one they pulled from the back, and mine had a lot more wobble than theirs (mine had as much as the OP's). Needless to say, i exchanged it out... now to put all my settings back...
My first fuze was extremely 'wobbly' - 2nd fuze was less so. 3rd one was perfect. There's a specific level of tolerance before they let these out of the factory, btw. You can find the exact value in mm in the service manual..
ya this was my 3rd one as well i guess third times the charm
I've noticed that the ones that aren't as tight have nicer feeling slide mechanisms. Mine seems to be somewhere in the middle.
for me the most annoying thing was that when i pressed down on the left side of the screen i could feel the whole screen moving up and down. it gave it a real cheap feeling and it just felt very flimsy. so i definately recommend changing it out if ur still within ur 30 day return period.

Fuze - Paint Chipping?

I have had my Fuze for about 2 weeks. Never dropped it or anything, in fact I baby my phones to the point that the wife makes fun of me for doing so . Anyway, right below the slide-out keyboard, I noticed two small chips about an inch apart from each other. One below the wifi key and one below the internet key. It also looks like the inner lip of that part is also starting to show wear. This is under light to medium use, mind you. I am thinking about exchanging it, however if this is a common problem, I would rather just get a different phone.
Add in the fact it took me a few days to get the phone exactly how I want it. Anyone else having this issue?
I don't think they would admit it if they were.
...just kidding.
As a matter of fact, I found those two chips!
I will have my phone 3 weeks come friday...
You mean you have chips in the exact same spot?
Unless you are withing 30 days, cosmetic damages are not considered valid exchange reasons. Hope you have insurance.
I only had the phone 2 weeks. the guy at the ATT store said to come back tomorrow when a manager was there to do an exchange. Even if I had problems, I paid with American Express. My problem is if it is a design flaw, a replacement would only be a temp. solution.
After reading this thread I looked at mine, which I've had for around two weeks and I also see a small chip right under the 'internet' key.
It's matte black so it does stand out, but I had to look for it.
WTF??
Chip under PTT button
Oh wow, I just noticed a chip right under the internet button. It seems is positioned right under the left side of the PTT when the slider is closed. I baby my phone like nobody's business. Had the Fuze since launch.
Well, if it is a design flaw (which it seems to be) it seems like it is something HTC needs to handle. Exchanging one from ATT will only result in the same thing happening.
yeah i have it too but its soooo small to notice right now and i have had my fuze for about 2 weeks too.
If anybody else is having this issue let us know. This is something that needs to be brought to HTC's attention, especially for a $400 phone.
Mine is also chipping under the OK, CV, spacebar, and Wifi
I am thinking about returning it to AT&T, but hate to have to add everything all over again, especially if the new one will do the same thing. I contacted HTC and suggested I just exchange it...anyone else going to do that as well?
hchavarria said:
Mine is also chipping under the OK, CV, spacebar, and Wifi
Click to expand...
Click to collapse
I got my Fuze from Amazon less than 2 weeks ago, and am noticing the exact same thing on mine, though the one under the WiFi is the only one you can really see, and even it's hardly noticeable (I never even noticed this until I saw this thread, that should give you an idea of how TINY they area). I'll keep an eye on it, but don't plan to exchange it unless this spreads or the chips get worse.
Edit-I baby mine like crazy too, as do most of you on here it seems. That fact, and the fact it's happening in the SAME spots on everybody's Fuze says to me it's a manufacturing defect, and hopefully this is the extent of it. Thankfully so far it's basically unoticeable, though on a phone at this price level there shouldn't be any such defects, no matter how tiny they may be.
I too hope this is the extent of the defect. If it does get worse, I will just contact HTC and explain the situation.
I second this:
under the internet key, calendar key, very tiny spot under wifi.
As i have babied mine, seems like an design issue as well.
Looking from the side profile, you can see that the surface underneath the volume key are touching the side, so it may be the cause that scratches the surface. Can someone starts off a petition?
I already contacted HTC about this issue, however for now the only option would be to exchange it where you bought it. As I mentioned before, if it is (and I would assume it is) a design flaw, it will just happen again with a new one. The only thing I can think of is waiting to see how extensive the damage becomes and if it gets real bad, to return it to HTC.
I gave HTC a link to this thread as well to show them others are having the same issue.
Same problem here on my Fuze, under the Wifi button. I've also had my phone for a little over two weeks and take extremely good care of it. For the WiFi button area of the phone, the only thing I can see is that this is right where the top line of the lower controls (like the line that separates the screen from the home button) hits. And the phone appears to have enough give that when you push down on the home key it constantly hits there. Thats what I am guessing is doing it.
Just a thought...
Hey guys I am super anal when it comes to my phones so I believe I qualify to make an educated guess about this. lol. First of all I noticed the same exact "chips" very soon after I recieved my phone.
At first I too believed them to be wear marks but after further examination I came to the conclusion that they must be production flaws, such as break off points of the plastic mold or something.
I believe this because I simply havent used the phone enough to cause the marks not to mention the mark under the space bar doesnt ever touch the back of the screen. Seeing as everyone has the marks almost exactly in the same place gives more credence to it being a production flaw.
Now moving on to the more frustrating and serious flaw. If you guys look real close I bet you find dust pieces under the glass and against the lcd. I can live with the chips, but I can't stand the dust.
I'm on my 3rd Fuze for warranty reasons, and the 2nd one I got was returned because of this problem. Does anyone have a good camera to post a macro photo for illustration? I would do it but my current handset does not have this issue (and i hope it never does!)

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