Related
Hi, wondering if anybody can help me out with ATT policy. I was visiting my grandparents in Toronto when I lost my phone the day before I had to fly home to Los Angeles. Unfortunately I did not have time to look for it since I was busy packing for the trip home. Anyways when I got back I called ATT to tell them my phone was lost and they said they will sendme another phone when I pay my deductable.
Anyways I have two questions
1. Would it be possible to wait until the Touch Pro 2 comes out next month and ask for that as a replacement + cash if needed?
2. What happens if my family manages to find it and mail it back to me? Will ATT know that I found it and force me to return the replacement? Would they even care after i pay the deductable?
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
You guyz are lucky, wonder if these giant beast are so nice. :O
rvt1000 said:
they'll probably just send you a refurb fuze and likely refuse the upgrade, especially when the fortress is a new release. i can't see them upgrading you even with cash.
att won't know you found your phone. i had lost a phone and reported it and found it 1 month later and went on to use it fine.
Click to expand...
Click to collapse
Seriously? Do you even know what you're talking about? :| If you report a phone stolen and find it and use it, it's no big deal UNLESS you get a new one via insurance. Then it's called fraud. You have to pay the deductible for your phone if you want it via insurance and they'll send a brand new in box one to you. No, you cannot wait till the TP2 comes out and exchange it for that. That will only happen if you've warranty exchange your fuze a lot and you complain to AT&T a lot. Quite a few people have done this. If you really didn't know, AT&T can track you via IMEI. They know which account is linked to which IMEI. They will know when you're using a blacklisted phone or when suddenly a "stolen" phone is being used on the same sim card. Don't take that risk
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Cassetti said:
1) TP2 isn't comming to AT&T anytime soon, and they will never give you a better phone plus cash
2) I believe they put a status code of a bad or lost ESN id on the databases, so the phone can't be used again on the AT&T network. It may even come up as a stolen status.
That won't stop you from being able to use the phone as a PDA
Click to expand...
Click to collapse
#2 is not true, but #1 probably is.
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
D3TH METAL said:
I believe Cassetti is right about #2 When you call it stolen, they block the esn id so the thief can't use your phone.
Click to expand...
Click to collapse
the fact is : its not true. Proven fact.
thx for the info guys, i called up att and told them what happened, paid the deductable and picked up a new fuze. I ask them what happened if i manage to find it and they said most likely they will let me keep it as a back up but i would need to call them to reactivate it or something like that.
guess i;ll just skip the touch pro 2 and wait for a WM7 device or that rumored microsoft "pink" zune phone lol...
It is not blacklisted. If you find it you can use it or sell it. You don't have to "reactivate" or anything, just put a SIM card in and off you go.
did anyone get their fuze replaced under warranty by a htc tilt 2 via the 1-800-801-1101
you can, its considered an equivalent phone. they claim not to have any but you can get a pure. they have plenty of those in stock.
Yeah I just called in my warranty yesterday, and they told me that they didn't have any Tilt 2's. They offered me a Pure, or a Samsung Epix. I think we'll have to wait a while until we're able to get the Tilt 2 through warranty exchange.
ATT offered me the Tilt2 on my sixth (I think) return of my fuze. They do not currently have any in stock, I recommend waiting for a few more weeks. They should have some in stock at that point.
Keep in mind that you will not get a new Tilt2.
They do have brand new PUre's in stock as well as the range of blackberry's, etc.
M
who would accept a lesser phone like an blackberry or nokia. i payed quite alot for my fuze and the equivalent is a tilt 2. the tilt 2 is even less than what i payed for my fuze.
I would really like to ditch my Fuze and I have the warranty (also the Fuze slider is starting to wiggle a bit). Can someone tell me about the warranty process? I have never done it before.
haha i'm thinking about this let us know when anyone gets a tilt2!!
three warranty issues and phone exchanges because of them, and youre given the option to do a "courtesy exchange". youre allowed to get a lesser value phone unless you say "no i want this one, its worth the same amount dammit!". btw the tilt 2 is $50 less than the fuze originally was so they consider it a lesser valued phone. use that as an example when youre on the phone with them. the one exchange for a different phone is done per account. and youre only allowed to do it once. they wont let you switch to another phone after you switch from the fuze. so if they say "the tilt 2 is out of stock, would you like an htc pure instead?" dont say yes cause you cant get the pure exchanged for a tilt 2. get the fuze exchanged for another fuze until they say they have a tilt 2 in stock. make sure to post in here if you get a tilt 2 so we know when they are "in stock". thanks.
they are going to give me a tilt 2... they just are...
TILT 2
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
so do they have the tilt 2 in stock yet since u got and they said it was outta stock??? im confused lol
and yall call back to see if they have it yet and let me noe i called 2 days ago and att still out of stock!!
i called 2 days ago too. i guess they finally got some in stock. i should call. prolly tomorrow, i unno.
No Tilt2s in stock.
I'm just waiting. I have my old 3125 I'm using....not great, but it works ;-)
Once I get the Tilt2, I will point out the fact that I have been using an older phone due to my current issues.
M
I already bought a Tilt 2 but called in 2 days ago for my FUZE. I have had it replaced multiple times before and was offered a different phone on the last time I got it exchanged. I kept the FUZE though. 2 days ago I called again (though it wasn't actually broken this time) and they offered me a Bold or a Pure. I asked about the Tilt 2 and they said they don't have them in full kits, they only have the FUZE in full kit. I took the Pure because my warranty is up in 3 days (though you get 90 days for your new refurb).
They said that this is only a one time thing and I won't be able to do it again (ever, or just with this phone, I don't know) so there is probably no way to get my PURE exchanged for a Tilt 2. Maybe I should have taken another FUZE and got it exchanged for a Tilt 2 later, but its too late for that now. I planned on selling whatever I got on eBay since I already have a Tilt 2. The Pure is worth about $75 more than my FUZE, but the Tilt 2 would have been worth about another $100 over that.
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
Does anyone know if they will swap me out for a tilt2 on a insurance claim?
Do all you guys who are going to request the fuze to tilt2 exchange pay for the insurance through ATT or are they going to do it under your manufacturers warranty?
Also, if I have never called in about the problems I'm having with my fuze, should I still request they exchange it for a tilt2?
The Jack of Clubs said:
i would have waited for the tilt 2. infact, thats what im doing. its supposed to be 1 exchange per account total, including family plans. maybe you can convince them to exchange the tilt 2 for something in the future if needed.
Click to expand...
Click to collapse
Lame. Even in say 3 years when I have another phone which is having problems?
xavier1022 said:
Just got it...... I have a Fuze, and Ive exchanged it about 4 times.... I was offered the tilt 2 like everyone else, but got the same speech...(out of stock)..I am out of contract with ATT so, I started whinning about how my current phone is also defective and thetened them to cancel my account... Long story short they are going to discount my account $30 for the next 3 months and send me a refurbished "FULL KIT" model # ST7377 aka Tilt 2 in 2-5 business days....
Click to expand...
Click to collapse
Did you call retention for this?
g2tl said:
Did you call retention for this?
Click to expand...
Click to collapse
Yes, how did you accomplish this? Did you whine to the warranty people?
anybody with their tilt 2 yet?
I have always loved tmobile and been with them for quite some time but I think I am done with tmobile. I wrote a rant over at blog that i write for. I am not advertising the blog I just want more people to get exposure to my rant and I want maybe some of you that know more about tmobile to help me understand the process or what I am thinking is wrong.
http://mobilitydigest.com/t-mobile-sucks-do-not-ever-get-tmobile/
When you got the last TP2 with the connection issues did you flash some different radio's to see if that was an issue? Or upgrade to 6.5? I know my connection drastically changed with my TP2 from radio to radio. I see your point and your pissed but you must also see tmo's point. They have sent you 4 TP2's that all failed your inspection even though they passed the refurb inspection. Ironically Blackberry 9700's are selling for $50-$100 more then a TP2 so they are actually upgrading you. You could easily sell your NIB 9700 for $350 and just buy a NIB TP2 for $300 on ebay. So going that route you end up with a brand new TP2 and $50. Seems like a pretty good deal to me. I'll gladly trade you a TILT2 in mint condition or a TP2 in moderate condition + some cash for your 9700.
No i did not flash any radios or anything. it was never suggested to me by the agent i even told him it is on 6.1 and tmobile released a 6.5 should i upgrade to see if something happens and he said no dont do that so i did not. I know radios make a huge difference i was also pissed about the fact that i recieved an older model tp2 so i really did not bother messing with the radios and i wanted tmobile to fix the issue. if their agent said flash this i gladly would have and if the problem was fixed then fine but i was not going suggest a fix for them for a crappy pos refurbished device that i got.
also i know i can sell a black berry 9700 for more and then buy a new tp2 or hd2 which is the route i am going to take first thing tomorrow morning but more than anything it is policy that did not make sense and i just wanted tmobile to fix the problem so i dont have to go through this problem but it seems like I will have to. all i wanted is for them to just give me a new tp2 as part of my warranty replacement program but they wouldn't do that. oh well i will still get what i want but i am done with tmobile when my contract expires.
I hear yah, but look at it from their point of view. You've been through 4 TP2's sending each one back. At that point they must be wondering if their is a flaw in your local tmo network causing it to suck up where you live. After 4 phones they then give you a more expensive phone because their corporate handbook says they have to change phones on you. Give it a bit and think about it a bit and tmo didn't do anything so bad. Its not like their telling your TS, or sending you more refurbs. I'd just sell that bad boy and get you an HD2 like a real man. I know many carriers just getting one replacement is a total hassle and 2 is near impossible, tmo's givin you like 5 phones so far trying to make you happy. I think that deserves a lil thought. As I said I know your pissed right now, but think it over, get your 9700, sell it for $350, go buy an HD2 new in the box on craigslist. And then use your HD2 for a week and think about using your old TP2 or your new HD2 and you'll be singing Tmo songs again in the hallways.
Yup working on getting that Blackberry sold in my local area soon and then getting a HD2 locally and also it was not the same problem every time it was a different issue and being that I know my phones really well I can spot even the smallest problems and it tends to bug me and the fact that i know it is a refurbished makes me look for those problems even more. It is human nature. Anyways we will see, I have a few more months before I am down to the $50 ETF. So the day I hit that mark I am out of contract and will start looking for new phones unless tmobile changes something on me again.
Wow, thats crazy.. I have a similar problem with a Samsung phone when I first got to T-mobile in '07. I would call and complain because the phone kept giving me the same problems over and over. Even my mum was getting them (had the same phone) and it got to the point where they upgraded her line to a Blackberry Peral and I had to be stuck with a pos Samsung T-629. It got to the point where I basically went on craigslist and bought a sidekick. Since I've been with them their service has gotten better and the tech reps have been more helpful. But especially to the fact that some people know more when it comes to their phones than the tech reps themself why bother complaining when you could always try and fix it yourself? Thats how I looked at it, but I know how exactly how you feel.
So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didn't have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.
tdizzle404 said:
So whats going on now with T-mobile if we try to do a warranty exchange?
I had a hd2 and it had issues and they sent me a g2x about 7-8 months ago but now it seems alot of the issues that have been reported "that I didnt have I have now" I just don't want a refub g2x my screen looks good and I don't want a refub with screen bleeds.lol
Im sure somebody has dealt with Tmobile on this just wondering what the outcome was.
Click to expand...
Click to collapse
I may be wrong, but if you receive a warranty replacement for a phone the remaining warranty is carried over from the original date of purchase of the first phone. If it is still in the warranty period of the hd2 you should be fine.
Na its been over a year since I bought the hd2.The right thing for them to do is give me a year on the g2x "but the wont" cause they gave it to me and I didn't know about all the issues it has and they was like your lucky this is one of our hottest phones lol
Has any one used asurion are the replacing g2x's with g2x's?
I have gotten two warranty exchanges on my G2x and the first on I received seemed to be a new G2x with LG logo instead of T-Mobile logo under the ear piece, by the second one I received was a refurb an the way I could tell was that after a week of using it I started having a bad screen bleed... When I called T-Mobile and asked for a replacement phone, basically I didn't want the G2x anymore, they told me that I would either get another G2x or the Sidekick 4G... I just decided to order another screen off eBay and replace it myself..... Asurion will exchange you phone for you but there is a $130 deductible that you have to pay if you decide to use your insurance to get your phone exchanged
Sent from my LG-P999 using XDA App
The side kick 4g? lol that's probable what asurion will send.
When a phone is discontinued there sapose to offer a better phone.
Has anyone else got a sidekick from asurion
Sent from my SGH-T989 using Tapatalk
I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!
relic120 said:
I have been posting here a little since getting my HTC One X (S4), mostly a little negative as I had been having bad battery and mostly bad reception (which lead to bad battery). I got it on 5/6 and even had the SIM card replaced thinking that was the issue. Data speeds were horrible (I'm in a "4g" area only, no LTE) and would be lucky if I got 1Mbps.
So today I went to Radio Shack and got it replaced. Holy Cow! I just got 3.75Mbps at home, where the most I ever got was just over 1Mbps on the defective one. Went to the gas station, speeds were still great and even in the movie theater I got a solid 2Mbps. My big test will be tonight to see if it still switches to EDGE at night as the old one always did.
TL;DR: If you think you have a defective unit with bad reception/battery, go replace it! And keep replacing it until you're satisfied!
Click to expand...
Click to collapse
If only AT&T had them in stock for me to replace mine...
I get 10mb down and up to 3 up at home on hspa+. On lte i get 30 down and up to 30 up. My only issue is with the wifi bug but I'm sure that will be fixed in the upcoming update. Damn i love this phone!
Sent from my HTC One X
droidiac13 said:
If only AT&T had them in stock for me to replace mine...
Click to expand...
Click to collapse
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Tiff, make sure the manager at the store you frequent knows of you problem and documents it.
Sent from my HTC One X using Tapatalk 2
Tiffany84 said:
Exactly!! I have these same issues but not one AT&T store around me has them in stock.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
i had to send mine to htc for warranty repair. didnt want to wait till who knows when for new stock. i dont trust the stores near me. doubt theyd want to use their limited stock for an exchange when they finally get them. id hear some kind of excuse.
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
Click to expand...
Click to collapse
I'm pretty sure they limit your exchanges to two.
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
Click to expand...
Click to collapse
no...
clearly there are some devices out there with issues. Glad you were able to get yours replaced and are humming along. Now you need to get to an LTE are to see what speeds you get.
relic120 said:
Couldn't you guys who got it from AT&T return it and get it from somewhere else?
I'm not sure how that return policy works, like do you get your "upgrade" back if you return the phone? Couldn't you then just keep returning phones every 29 days and always have the latest and greatest? lol
Click to expand...
Click to collapse
they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X
mosesman86 said:
they limit to one exchange within 30 days. if you return the phone to get your upgrade back, you must pay a $35 restocking fee.
they've planned ahead for people like you!
Sent from my HTC One X
Click to expand...
Click to collapse
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
Click to expand...
Click to collapse
wow, you have every right to rant after an experience like that! I'm sorry you got treated that way. Just to set the record straight, though, that's absolutely NOT company policy for AT&T corporate-owned stores. Since your One X was DOA, you should not have to pay a restocking fee. I worked for AT&T Retail until a couple weeks ago, and we wouldn't have done that... sounds like you ran up against greedy, bad people.
Oh yeah, and it doesn't master where you return it. As long as it's a corporate store. Are you sure the second place wasn't an authorized retailer? Either that, or they only had one or two left in stock.
Sent from my HTC One X
When dealing with att, its always a good practice to deal with corporate stores only. And that is sometimes hard to tell the difference...99% of the corporate stores will do the right thing..when buying phones I use best buy because they are usually a little cheaper but more so that they offer a $0 deductible warranty and a $30 buyback program where they offer you at least $125 in 2 Yeats towards purchase of new phone..can trade before 2 years and get even bigger credit towards new phone..$125 is just the least you will get...well worth the $30 l. Just my 2 cents..
Sent from my HTC One X using xda premium
The day I got it, I looked at mine and said...whoa.
The camera bezel isn't flush with the phone.
I'm NOT DUMB. I know it sticks out. - that's what the guy at AT&T said to me...what an idiot...
I mean like...where the bezel is set into the device, it sticks out a little.
Not to mention, I unlocked the device this morning to notice that the backlight of the recent apps button? Doesn't work anymore.
Needless to say, I emailed them about a possibly warranty replacement.
I LOVE the device - it's amazing! But...I don't think I can live with that when I paid for it outright...
rquinn19 said:
Problem is that they're greedy and want restocking fee regardless of exchange or return. So now it doesn't make sense to exchange. Return it and buy the other one.
It's not being sneaky or cheap. ATT just has a greedy, bad business practice.
Bought a 3gs and exchanged it for the HOX. HOX was bad took it back literally a day or two later. They said too bad. No exchange. I had to go through warranty repair. HTC was shocked that my phone was purchased days before and they sent me to them for an exchange instead of doing so in store.
Auto sales aren't even done that way anymore. Worst part was the store manager was giving me the whole ATT did me a courtesy speech for allowing the first exchange. What courtesy? I paid $35, got a different phone and it was defective and you told me to bad, talk to HTC.
While I'm on a roll I might as well keep going. Another issue I ran into during this ordeal was that I needed to return to the original place of purchase...what difference does it make if it was a corp. store?
Done with my rant...Sorry
Click to expand...
Click to collapse
whoa! that's crazy! I got mine at radio shack and they did tell me that I was "suppose" to go back to the store I bought it at, but that was 250 miles away so she did it anyways. but the craziest part was that I actually got about 20 bucks back because the price of the phone had gone down. I paid no restocking fee either. based on all the stories I don't think I'll ever buy straight from att.